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CPIC Analyst, Technology Business Management (TBM)

Employment Type: Full-Time

Location: Washington, DC, USA (Onsite)

Salary Range $90,000 – $110,000 annually

Position Overview

The CPIC Analyst will focus on Technology Business Management (TBM) and support Federal Chief Information Officer (CIO) organizations in advancing IT cost transparency and portfolio analysis through the Apptio platform. This role contributes to effective IT investment governance and financial management across federal IT portfolios.

Key Duties and Responsibilities

- Provide support for Capital Planning and Investment Control (CPIC) Select, Control, and Evaluate investment management processes.

- Assist in the implementation and ongoing use of Technology Business Management (TBM) practices utilizing the Apptio platform.

- Contribute to IT cost transparency efforts, including the development and maintenance of cost allocation methodologies.

- Align financial, technical, and operational data with the TBM taxonomy and standards.

- Support Apptio data ingestion processes and IT cost modeling activities.

- Perform IT investment portfolio analysis and develop reports to support Investment Review Boards (IRBs).

- Assist with lifecycle management activities across the CPIC Select, Control, and Evaluate phases.

- Support the preparation and submission of OMB Exhibit 53 and Exhibit 300 documentation, including IT portfolio summaries and major IT investment business cases.

Required Qualifications

- Ability to successfully pass a comprehensive federal background investigation.

- Bachelor's degree in Information Systems, Business Administration, Finance, Public Administration, Computer Science, or a related discipline.

- Three to five years of experience supporting Federal IT portfolio management, IT financial management, or CIO governance functions.

- Hands-on experience with Apptio, the TBM framework, IT financial modeling, and cost transparency initiatives.

- Familiarity with federal IT financial management systems and tools.

- Strong written and verbal communication skills.

Preferred Qualifications

- Prior experience supporting federal agencies such as the Department of Veterans Affairs (VA), Department of Transportation (DOT), or Department of the Treasury.

- Relevant professional certifications, including TBM Executive Foundation, Project Management Professional (PMP), or Certified Government Financial Manager (CGFM).

We are looking for someone who can take ownership of their IT infrastructure and help modernize the technology supporting their production operations.

This role is a great fit for someone who enjoys both strategic leadership and hands-on technical work.

You would be responsible for overseeing the company's IT systems, infrastructure, cybersecurity, and manufacturing technology environment, while also leading and developing the internal IT team.

Position Summary

• Leads the planning, implementation, maintenance, and security of all information technology systems supporting manufacturing operations.
• Ensures the reliability, performance, and security of IT infrastructure across the organization while maintaining systems that support production environments requiring high uptime and operational efficiency.
• Requires a strategic and hands-on leader capable of managing IT infrastructure, budgets, and personnel while providing technical leadership when necessary.
• Ensure IT systems effectively support production, logistics, quality, and overall operational performance.

Essential Duties and Responsibilities

• Oversee the design, implementation, and maintenance of IT infrastructure including servers, networks, cloud platforms, storage solutions, and cybersecurity systems.
• Ensure high system availability and reliability for manufacturing operations and production equipment.
• Manage network performance, system monitoring, backups, disaster recovery planning, and business continuity strategies.
• Support and maintain ERP systems, production technologies, and manufacturing systems integrated with plant operations.
• Administer data analytics and reporting platforms such as Power BI and other business intelligence tools.
• Collaborate with operations, maintenance, and engineering teams to support plant-floor technology and manufacturing systems.
• Ensure IT infrastructure supports production uptime, automation systems, robotics, and equipment connectivity.
• Provide support for warehouse management systems and logistics technologies as needed.
• Maintain compliance with cybersecurity and data security requirements applicable to automotive and manufacturing industries.
• Lead and develop IT team members through coaching, training, performance management, and succession planning.
• Provide technical guidance and mentorship to strengthen team capabilities and technical expertise.
• Promote a culture of collaboration, accountability, and continuous improvement.

Qualifications

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.

Experience

• 7+ years of progressive experience in IT, preferably within a manufacturing or industrial environment.
• 3+ years of leadership or management experience supervising IT staff or technical teams.

Technical Expertise

Strong knowledge of:

• Cloud platforms such as Azure, AWS, or similar
• Server infrastructure and virtualization technologies
• Network administration and security
• Cybersecurity frameworks and best practices
• Backup, disaster recovery, and business continuity planning
• Data analytics and reporting tools (Power BI or similar)
• ERP systems and manufacturing technologies

Our customer, an Energy Infrastructure company, is seeking a Business System Analyst (Legal Technology).

This is a high-impact opportunity at the intersection of legal and technology. The role will work closely with attorneys and IT teams, leveraging AI tools, Power BI, iManage, and TeamConnect to modernize legal workflows.

Role: Business Systems Analyst (Legal Technology)

Work Mode: Full-time, Permanent Position

Geographical Location: Los Angeles, CA or San Diego, CA (Hybrid)- 4 days onsite / 1 day remote per week

Responsibilities:

• Oversee the law department's technology portfolio, architectural roadmap, software vendors, and IT-managed services.
• Partner with stakeholders across IT organization to align legal technology initiatives with enterprise strategy.
• Advance the law department's use of artificial intelligence and enable legal-specific AI use cases.
• Translate complex business strategies into enterprise architecture and technology requirements across multiple platforms.
• Establish requirements management standards, methodologies, and best practices to enhance project delivery quality.
• Influence strategic technology investment decisions through business cases aligned with corporate objectives.
• Architect integrated solutions across systems, business units, and external partners while ensuring regulatory compliance.
• Drive continuous improvement in business analysis methodologies using industry innovations and lessons learned.
• Identify and mitigate risks in complex system implementations and develop contingency plans.
• Analyze industry trends and emerging technologies to inform long-term digital transformation strategy.

Experience:

• Typically requires 10+ years of related experience.
• Experience in legal technology within a law firm or in-house legal department is required.
• Must reside in Southern California or be willing to relocate upon hire.

Key Requirements (Must Haves):

• Strong technical skills including AI tools (Copilot, ChatGPT, etc.).
• Strong understanding of databases and enterprise systems.
• Experience with iManage (Document Management System).
• Experience with Power BI.
• Experience with Mitratech TeamConnect or Enterprise Legal Management (ELM) platforms.
• Legal technology experience from a law firm or in-house legal department.
• Excellent communication and training skills, with the ability to work closely with attorneys.
• Highly detail-oriented, professional, motivated, and consultative.
• Undergraduate degree.

To apply:

If you are qualified, interested, and available, please send 1) your WORD version of your resume and 2) an email stating why you are a good fit for this position to

ElevateFlex provides an unparalleled platform for you to work with innovative companies and law firms worldwide on various exciting and challenging roles. We pride ourselves on respecting your individuality and choice of career, allowing you to bring your very best to each role, to continue to develop your experience, expertise, and professional network, and be supported with a package of benefits tailored to your needs.

As a member of our talent community, you will benefit from Elevate's curated training suite to enhance and develop your skills. You will have access to hands-on support, networking opportunities, and accessing the most up-to-date resources. By joining our global community of Talent, you will get the opportunity to work with our best top law firms and law department customers.

Equitability and inclusion are critical to ElevateFlex's success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry's most talented people. We empower our employees to bring their whole selves to work because we know that diversity of experience and perspective drive innovation and is simply good business.

As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the ElevateFlex Team – help us change the legal business landscape and make a dent in the legal universe.

Technology Account Executive

New Business | Hunter Role

Location: Buford, GA

Compensation: Base salary $60,000–$70,000 with OTE $120,000–$140,000+

About SureLock Technology

SureLock Technology is a fast-growing IT solutions provider and a three-time Inc. 5000 honoree, recognized as one of the fastest-growing private companies in America. Ranked #112 in 2022 and #86 in 2023, SureLock continues strong momentum into 2024. Fewer than 20 percent of companies achieve this distinction three years in a row.

We deliver advanced IT solutions across education, government, and commercial markets, with a focus on network infrastructure, data center modernization, and cybersecurity.

Our mission is simple: solve complex technology problems while delivering the best customer experience in the industry. Our core values, proactive ingenuity, positive team harmony, relentless commitment, and trusted reliability, guide how we serve customers and support our team.

About the Role

This is not a Farmer role.

The Technology Account Executive is a new-business, hunter-focused position responsible for prospecting, opening doors, and winning new customer relationships. This role is ideal for someone who wants to build something of their own, a book of business created through effort, consistency, and curiosity.

While relationships you bring in will be nurtured long-term, the primary focus is new logo acquisition. You will own your pipeline end-to-end, from first outreach through close, working closely with engineering and services teams to deliver thoughtful, high-impact solutions.

This is a long-term career opportunity for someone who understands that sustainable success in sales is built over time.

Key Responsibilities

• New Business Development (Primary Focus): Proactively prospect, network, and hunt for net-new accounts within assigned markets and verticals. Create opportunities through outbound activity, referrals, and strategic outreach.
• Pipeline Ownership: Build, manage, and grow a healthy sales pipeline. Maintain accurate forecasting and pipeline hygiene.
• Consultative Selling: Engage prospects using a discovery-first approach to understand business challenges. Learn SureLock’s solutions and guide customers toward outcomes that solve real problems.
• Customer Experience Leadership: Own the customer journey from first conversation through close. Ensure a professional, transparent, and trust-based experience throughout the sales process.
• Internal Collaboration: Partner with engineering, services, and leadership to design strong solutions and execute effectively. Coordinate internal resources to support successful deal outcomes.
• Relationship Building: Develop long-term customer relationships with accounts you bring into SureLock. Create repeatable value and future growth opportunities.

What We’re Looking For

• Experience: Bachelor’s degree or equivalent professional experience. Technology sales experience is a plus but not required. Compensation will align with experience.
• Hunter Mentality: Comfortable creating opportunities and opening doors through proactive effort. Motivated by building something from scratch rather than inheriting accounts.
• Growth Mindset: Curious, coachable, and committed to continuous improvement. Willing to learn both sales skills and technical fundamentals.
• Discipline and Work Ethic: Consistent, daily effort toward pipeline creation and follow-through. Strong personal accountability for results.
• Career Focused: Looking to build a long-term sales career, not just take a job.

Why Join SureLock Technology?

• Build your own book of business and be rewarded for the value you create
• Work alongside experienced technical and leadership teams invested in your success
• Access real training, real support, and real opportunity
• Join a company focused on relationships, accountability, and long-term growth

Join US

At SureLock Technology, we’re not hiring order-takers, we’re building sales professionals who want ownership, growth, and upside.

If you’re driven to hunt, eager to learn, and motivated to build something meaningful over time, we’d love to talk. Let’s build your future, together.

ARBA Retail Systems, headquartered near Chicago, Illinois, is a leading provider of Payroll Deduction POS Software. We serve healthcare facilities, corporations, and independently owned retail businesses, offering solutions tailored to sectors such as cafeterias, coffee bars, and retail locations. Our products are built on Microsoft’s .NET SQL framework and leverage cutting-edge Cloud Computing technology to deliver advanced POS applications. By automating transactions, our software helps businesses improve efficiency, increase sales, and enhance profitability across various industries, including healthcare and retail.

We are seeking a full-time Technology Sales Consultant to join our on-site team in Lisle, IL. In this role, you will identify client needs and provide technology-based sales solutions, act as a trusted advisor, and build long-term client relationships. You will be responsible for meeting sales targets, managing customer accounts, and collaborating with internal teams to execute sales strategies. The position also involves presenting ARBA products, recommending tailored solutions, and maintaining a continuous pipeline of potential clients.

• Expertise in Sales Consulting and Consulting, with a solid understanding of assessing client needs and providing tailored solutions
• Strong background in Sales and Sales Operations, with a proven ability to meet and exceed targets
• Experience in Account Management to build and maintain long-term client relationships
• Exceptional communication, presentation, and negotiation skills
• Ability to work effectively in a team-oriented, fast-paced environment
• Proficiency in CRM systems and Microsoft Suite
• Previous experience in the POS or retail technology industry is a plus
• Bachelor's degree in Business, Marketing, or a related field preferred

Job Description: IT Support Engineer

Locations: Charlottesville, Virginia

Full Time

Roles and Responsibilities:

Detailed Primary Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

About Bristlecone:

Bristlecone is the industry’s largest pure-play supply chain service provider.

As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain.

Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer. Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group.

Learn more at Opportunity Employer

Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Consulting Partner – Supply Chain & Technology Consulting

Overview

We’re looking for a Consulting Partner to join our Supply Chain Consulting practice and lead strategic growth within the Technology and Hyperscaler sector. This is a senior, client-facing leadership role—ideal for a consulting executive who thrives at the intersection of supply chain transformation, digital enablement, and large-scale enterprise innovation.

The Consulting Partner will shape strategy, drive consulting-led revenue, and lead delivery excellence across key technology accounts. Success in this role requires deep supply chain domain expertise, strong consulting sales acumen, and the ability to engage senior client stakeholders to influence digital transformation agendas.

Key Responsibilities

• Serve as the supply chain consulting leader for major technology accounts, guiding account strategy, solution design, and delivery execution.
• Grow consulting revenue by identifying, sourcing, and closing consulting-led opportunities aligned to account and market objectives.
• Lead consulting delivery excellence, ensuring high-quality execution, client satisfaction, and measurable business outcomes.
• Partner closely with Client Partners and Delivery Partners to align consulting pursuits with broader account growth and delivery strategies.
• Build executive-level relationships across client organizations to drive supply chain, cloud, and operations transformation initiatives.
• Develop account-specific thought leadership—including industry insights, whitepapers, and executive roundtables—focused on digital supply chain and transformation trends.
• Mentor consultants and managers to strengthen practice capability and advance consulting career development.

Qualifications

• Previous consulting experience is required.
• Experience at a Big 4 or Tier 1 IT services consulting firm is strongly preferred.
• 10+ years in supply chain, ideally within the technology, digital, or hyperscaler ecosystem.
• Proven record of consulting-led account growth, including developing, selling, and delivering multi-year transformation engagements.
• Strong understanding of digital supply chain solutions, cloud transformation, and technology-enabled operating models.
• Exceptional client engagement and executive communication skills, with the ability to drive alignment across business and IT stakeholders.
• Entrepreneurial mindset with a track record of achieving growth targets and leading cross-functional teams.
• Someone with established Google relationships highly desired.

Additional Requirements

• Location: Mountain View, CA or surrounding area.
• Work Model: Hybrid – regular onsite collaboration with client and internal teams.
• Travel: Up to 25% based on client and project needs.
• Education: Bachelor’s degree required; MBA or Master’s in Supply Chain, Operations, or related discipline preferred.

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WHO WE ARE

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $90,000 to $100,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Position is hybrid role, preferred reporting office location: 590 N. Oneida St., Glenns Ferry, Idaho 83623. 

PRIMARY PURPOSE OF POSITION

Manages and performs regional service center activities, including maintaining regional inventory and work order management systems, coordinating transportation logistics of large maintenance activities, supporting regional management site teams in daily tasks, and maintaining the regional inventory counts with execution of field maintenance activities.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Region and Site work order management executer. Responsible to, maintain, improve, and develop procedures changes the inventory and tool management systems.
• Is responsible for maintaining, ordering, transporting, specifying spare parts, and planning logistics for the regional inventory management system.
• Coordinates action items regarding anything required for outage planning, critical inventory, and notification activities through the BSC supply.
• Manages service center activities, contractors, and staff.
• Provide back-up support to management and operations team as needed.
• Assists in managing land owner relations for the serviceable region.
• Performs all other duties and projects as assigned.

MINIMUM QUALIFICATIONS

• Bachelors Degree with 3+ years professional experience in the Power industry OR
• Associates Degree with 5+ years experience in the Power industry OR
• H.S. Diploma with 10+ years experience in the Power industry
• Familiar with order management system tools such as Maximo, Passport, Maintenance Connection, SAP, etc.
• Familiarity with warehouse / inventory systems management
• Strong knowledge of PC/desktop workstation and Microsoft Office tools
• Strong oral and written communication skills
• Ability to work independently
• Adaptable to quick paced, changing environment
• Knowledge of training processes preferred

PREFERRED QUALIFICATIONS

• Four-year degree in engineering, finance, project management
• Experience in Maintenance and/or Operations work management
• Previous Wind or Solar experience at managing a service center site or region.
• Six Sigma certification
• Experience managing land owner lease contract

We are looking for a Senior Technology Compliance Analyst who will play a pivotal role in advancing our Compliance Program. This unique opportunity allows you to serve as a subject matter expert, collaborating with Technology management teams to design, evaluate and test internal controls for efficiency and effectiveness. In this role, you will monitor regulatory and technology changes, coordinate with internal and external auditors, and ensure compliance across the organization. You will lead control reviews for new business areas, technologies, and evolving processes, identify gaps between policy and practice, and recommend remediation strategies.

What you will do – Essential Responsibilities

• Develop and maintain a comprehensive framework for Technology Compliance, including validation, classification, and control testing across IT domains (e.g., PCI DSS, HIPAA, Data Privacy).
• Execute enterprise compliance governance frameworks, balancing risk appetite with business needs and translating findings into actionable steps.
• Lead compliance assessments and pre-implementation reviews to ensure proper controls are designed, implemented, and documented.
• Design, implement, and maintain enterprise-wide General IT Controls (GITCs) and compliance frameworks aligned with regulatory requirements (PCI DSS, SOX, HIPAA, Data Privacy, etc.).
• Develop and enforce processes and procedures to ensure adherence to company policies, laws, and industry standards (e.g., NIST, ITIL).
• Influence compliance strategy and direction within established standards and guidance.
• Act as a trusted advisor and subject matter expert on technology key controls, partnering to evaluate control effectiveness, identify risks, and support remediation efforts.
• Leverage technical experience to assist management in designing appropriate automation and system configurations to support the enforcement and collection of compliance-related evidence.
• Facilitate internal and external audits, and provide clear, timely communication of findings, recommendations, and remediation plans.
• Monitor and validate information security controls, analyze trends in control weaknesses, and recommend enhancements to meet evolving compliance standards.
• Collaborate cross-functionally while demonstrating ownership, initiative, and effective communication on compliance matters.
• Execute enterprise compliance governance frameworks, balancing risk appetite with business needs and translating findings into actionable steps.
• Assess compliance exposure and deficiencies across internal and external systems, recommending effective solutions.
• Lead remediation and design review meetings, build consensus on compliance strategies, and influence direction across teams.
• Maintain awareness of emerging technology trends and evolving external regulations to proactively adapt compliance processes.

Purpose of the role

As a Senior Technology Compliance Analyst, you will play a pivotal role in strengthening our IT control environment by driving innovation, collaboration, and continuous improvement. You will work closely with product, technology, and compliance teams to design controls, assist with control execution, and perform testing and validation. This role is ideal for someone who thrives in a fast-paced environment, is passionate about technology and compliance, and embraces automation and data-driven insights to modernize practices. Success in this role requires strong communication skills, attention to detail, a proactive mindset, and a commitment to delivering high-impact solutions that enhance operational resilience and ensure regulatory alignment.

Qualifications and Requirements

• Bachelor's degree (or equivalent experience), with solid IT audit or compliance experience.
• Familiarity with Technology Compliance management industry frameworks and standards: NIST, OWASP, SANS, ISO-27001/2, SANS, and Cobit
• 5+ years working experience with enterprise technology compliance management programs, or auditing experience, controls testing, conducting ITGC and PCI assessments
• Possession of industry certifications required: CISA and/or CISSP. Desired CRISC, CIA, CISM, PCI
• Strong Communication skills with the ability to clearly communicate through tailored messaging, organized presentations, and group facilitation.
• Strong technical skills with the ability to design IT controls and system functions that enforce or collect compliance evidence.
• Demonstrates expertise in mentoring colleagues on compliance principles and leads effective training and awareness programs.
• Demonstrates strong analytical, problem-solving, and organizational skills under pressure, with a commitment to world-class service, flexibility, and continuous improvement.
• Effective organization and time management skills with strong attention to detail.

Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center. Associates based in Richmond work onsite 5 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

About RFS®

At RFS®, we don’t just manage projects—we build lasting partnerships. Our mission is to deliver exceptional multisite project management through constant communication, technical excellence, and a commitment to quality.

As RFS® continues expanding nationally, our technology systems play a critical role in supporting operations, communication, and data-driven decision making. We’re looking for a systems-minded IT Coordinator who thrives in a fast-paced environment and enjoys helping teams work more efficiently through reliable technology and strong system support.

Role Overview

The IT Coordinator supports the day-to-day operation of the company’s technology systems and provides internal help desk support across the organization.

This role requires strong troubleshooting ability, clear communication, and a systems-oriented mindset. The IT Coordinator will help maintain user access, configure employee technology, and support core platforms such as Salesforce and Microsoft 365.

You’ll serve as a key support resource for Team Members across the company, helping resolve technical issues, maintain system reliability, and contribute to the ongoing improvement of our technology environment.

This position is based in Brooksville, FL, with hybrid flexibility depending on operational needs.

Key Responsibilities

• Provide help desk support and resolve internal technical issues across company systems
• Troubleshoot hardware, software, and user access issues for Team Members
• Configure laptops, mobile devices, and system access for new employees prior to onboarding
• Administer and support internal platforms including Salesforce and Microsoft 365
• Maintain user permissions and system configurations across company tools & platforms
• Assist with the development and maintenance of internal documentation, SOPs, and system procedures
• Monitor recurring issues and help identify opportunities to improve system workflows and processes

What Makes You a Fit

• Experience in IT support, help desk, or systems administration
• Hands-on experience supporting Salesforce or similar CRM platforms
• Strong troubleshooting and problem-solving ability
• Comfortable supporting both hardware and cloud-based systems
• Clear communication skills and the ability to assist non-technical users
• Organized and systems-minded with the ability to manage multiple support requests
• Service-oriented mindset with a desire to help teams succeed through reliable technology

What We Offer

• Competitive compensation and quarterly performance incentives
• Growth opportunities as RFS® expands
• Collaborative, high-performance culture
• Hands-on training & professional development support
• Tuition reimbursement & opportunities to expand technical certifications