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Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field inspections and risk control services to support our clients’ underwriting processes. EXL’s consultants deliver industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. Description
EXL Risk Control is looking for self-directed independent contractors who possess excellent
communication skills, computer proficiency, and a commitment to meeting client quality and
timeliness standards. You will work from your own home or office, and service onsite
survey/inspection assignments in the Liberal, KS area, and other locations within approximately 45 miles of Liberal.
Responsibilities
You will be responsible for scheduling on-site surveys and providing risk control reports to
insurance industry clients. These reports contain information necessary to underwrite a
commercial insurance policy and may include recommendations to control and/or correct
potential loss producing conditions associated with that policy. You will be expected to
manage assignments you accept, successfully secure customer appointments within a
local territory and complete work assignments on time.
Our Risk Control Inspectors evaluate businesses behind the scenes to identify hazards and
improve safety, mitigating risks for our insurance company clients. The type of businesses
we survey are commercial operations, including retail, restaurants, hotels, apartments,
construction jobsites, churches, schools, etc. Most surveys are focused on assessing the
business for Property and General Liability coverage, but we also service other commercial
insurance lines of business including Workers Compensation, Auto/Fleet, Products Liability,
Inland Marine and Builders Risk.
Qualifications
Preferred experience in commercial insurance, real estate, inspection, construction, claim,
loss control, underwriting, and/or fire and safety experience is a plus, but all interested
candidates are encouraged to submit their qualifications. In lieu of experience, we can refer
you to a 15-hour online certification option to qualify you. Fees are negotiable depending on
experience and the unique aspects of selected jobs.
Tools or Items You Must Provide:
- Digital camera or tablet
- Computer
- Printer
- High speed internet access
- Reliable vehicle
- Measuring device such as a laser, 100 ft. tape, or measuring wheel
- Auto and General Liability Insurance
All interested candidates are encouraged to apply.
Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field inspections and risk control services to support our clients’ underwriting processes. EXL’s consultants deliver industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. Description
EXL Risk Control is looking for self-directed independent contractors who possess excellent
communication skills, computer proficiency, and a commitment to meeting client quality and
timeliness standards. You will work from your own home or office, and service onsite
survey/inspection assignments in the Aurora, CO area, and other locations within approximately 45 miles of Aurora.
Responsibilities
You will be responsible for scheduling on-site surveys and providing risk control reports to
insurance industry clients. These reports contain information necessary to underwrite a
commercial insurance policy and may include recommendations to control and/or correct
potential loss producing conditions associated with that policy. You will be expected to
manage assignments you accept, successfully secure customer appointments within a
local territory and complete work assignments on time.
Our Risk Control Inspectors evaluate businesses behind the scenes to identify hazards and
improve safety, mitigating risks for our insurance company clients. The type of businesses
we survey are commercial operations, including retail, restaurants, hotels, apartments,
construction jobsites, churches, schools, etc. Most surveys are focused on assessing the
business for Property and General Liability coverage, but we also service other commercial
insurance lines of business including Workers Compensation, Auto/Fleet, Products Liability,
Inland Marine and Builders Risk.
Qualifications
Preferred experience in commercial insurance, real estate, inspection, construction, claim,
loss control, underwriting, and/or fire and safety experience is a plus, but all interested
candidates are encouraged to submit their qualifications. In lieu of experience, we can refer
you to a 15-hour online certification option to qualify you. Fees are negotiable depending on
experience and the unique aspects of selected jobs.
Tools or Items You Must Provide:
- Digital camera or tablet
- Computer
- Printer
- High speed internet access
- Reliable vehicle
- Measuring device such as a laser, 100 ft. tape, or measuring wheel
- Auto and General Liability Insurance
All interested candidates are encouraged to apply.
Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field inspections and risk control services to support our clients’ underwriting processes. EXL’s consultants deliver industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. Description
EXL Risk Control is looking for self-directed independent contractors who possess excellent
communication skills, computer proficiency, and a commitment to meeting client quality and
timeliness standards. You will work from your own home or office, and service onsite
survey/inspection assignments in the Fort Scott, KS area, and other locations within approximately 45 miles of Fort Scott.
Responsibilities
You will be responsible for scheduling on-site surveys and providing risk control reports to
insurance industry clients. These reports contain information necessary to underwrite a
commercial insurance policy and may include recommendations to control and/or correct
potential loss producing conditions associated with that policy. You will be expected to
manage assignments you accept, successfully secure customer appointments within a
local territory and complete work assignments on time.
Our Risk Control Inspectors evaluate businesses behind the scenes to identify hazards and
improve safety, mitigating risks for our insurance company clients. The type of businesses
we survey are commercial operations, including retail, restaurants, hotels, apartments,
construction jobsites, churches, schools, etc. Most surveys are focused on assessing the
business for Property and General Liability coverage, but we also service other commercial
insurance lines of business including Workers Compensation, Auto/Fleet, Products Liability,
Inland Marine and Builders Risk.
Qualifications
Preferred experience in commercial insurance, real estate, inspection, construction, claim,
loss control, underwriting, and/or fire and safety experience is a plus, but all interested
candidates are encouraged to submit their qualifications. In lieu of experience, we can refer
you to a 15-hour online certification option to qualify you. Fees are negotiable depending on
experience and the unique aspects of selected jobs.
Tools or Items You Must Provide:
- Digital camera or tablet
- Computer
- Printer
- High speed internet access
- Reliable vehicle
- Measuring device such as a laser, 100 ft. tape, or measuring wheel
- Auto and General Liability Insurance
All interested candidates are encouraged to apply.
** For Phoenix Metro Candidates the expectation will be 3 days on site at our Desert Ridge **
Company Background
Join us at Mi-Case, where we’re at the forefront of developing innovative public safety products and solutions. We take pride in delivering fully-integrated software and exceptional client support, making a real impact in communities. As part of our team, you’ll collaborate with passionate, talented colleagues and industry experts who are deeply committed to solving the unique challenges faced by our clients in the public safety sector. Together, we’re replacing outdated systems with cutting-edge, mobile-ready solutions that empower our clients to enhance public safety and achieve their goals.
Position Summary
A Senior Business Analyst at Mi-Case is responsible for completing analytical functions in the organization. The position requires you to collaborate with clients and be responsible for eliciting, documenting, and analyzing business requirements to ensure the successful completion of projects. Business Analysts will work within software development teams to complete organization goals and objectives.
Responsibilities
- Analysis and Documentation: Document complex business processes, requirements, wireframes, and specifications. Uncover opportunities for Improvement.
- Change Management: Assist in change management efforts by communicating changes, impacts, and benefits to stakeholders.
- Collaboration: Collaborate with cross-functional teams to gather information, share insights, and contribute to projects
- Data Analysis: Assist in collecting, organizing, and analyzing data to extract meaningful insights and trends.
- Demonstrate Functionality: Assist in demoing application functionality to clients and future clients.
- Problem-Solving: Participate in problem-solving activities and contribute ideas to address business challenges.
- Project Coordination: Collaborate with project managers to ensure the successful delivery of projects, including scope, timeline, and budget management.
- Reporting: Prepare and maintain reports for project tracking and communicate findings and project progress effectively.
- Requirements Gathering: Lead requirements gathering efforts, collaborating with stakeholders to identify business needs and objectives.
- Research: Conduct research on industry trends, market conditions, and competitors to support decision-making processes.
- Solution Design: Contribute to the design of efficient and effective solutions that address business challenges and align with organizational strategies.
- Stakeholder Engagement: Maintain strong relationships with key stakeholders, serving as a liaison between business units and IT teams.
- Support: Provide support to senior analysts and team members in various phases of analysis.
Qualifications
- Bachelor's degree in business, finance, information technology, or related field.
- 8 + years of experience in business analysis or a related role, demonstrating progressively increasing responsibilities.
- Proficiency in business analysis methodologies, tools, and documentation techniques.
- Strong analytical skills with the ability to translate complex business problems into clear and actionable requirements.
- Excellent communication and presentation skills, with the capacity to interact effectively with stakeholders at various levels of the organization.
- Experience utilizing software development design tools and processes such as Azure DevOps.
- Project management knowledge and experience are advantageous.
- Certification in business analysis preferred but not required.
Required Skills
- Ability to learn new domains and become an expert in the field.
- Strong computer and internet skills including all MS Office suite (Word, Excel, Outlook, PowerPoint).
- Must be efficient with strong attention to detail.
- Skills in organization and planning, demonstrated ability to work independently and exercise sound judgment and problem solving.
- Strong knowledge on agile software development methodology.
- Must be able to work across multiple projects, where necessary.
- Excellent communication, interpersonal, and presentation skills.
- Ability to control scope and manage stakeholder expectations.
- Strong skills in organization and planning, demonstrated ability to work independently and exercise sound judgment and problem solving.
- Proven ability to manage projects.
Preferred Skills
- Proven ability to manage projects.
HEI Hotels and Resorts is excited to embark on a new chapter with the Houston Grand Hotel - River Oaks, transitioning into our portfolio as an independently affiliated hotel with Marriott in November of 2025. The Houston Grand Hotel places you in the heart of the city's prestigious Uptown district, just moments from the sophisticated River Oaks District and The Galleria. Discover the best address from our downtown Houston luxury hotel, where timeless elegance meets modern sophistication.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Optimize room and catering revenue through the development and implementation of effective inventory management and pricing strategies. Monitor all distribution channels to ensure effective selling. Analyze reports to understand future demand forecast and past trends and translate this information to set/adjust strategies leading to increased market share.
Essential Duties and Responsibilities
- Optimize RevPAR by analyzing/forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix, including group, transient, wholesale catering revenues etc.
- Manage and update current selling strategies and product information in all available distribution channels/reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.)
- Facilitate Daily and Weekly Sales and Revenue Strategy meetings.
- Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition.
- Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department.
- Work with the Regional Director of Revenue Management in recommending and implementing of Revenue Management programs and new initiatives at the hotel.
- Active participant in all pricing decisions for transient, group, and wholesale segments.
- Work with the hotel DOSM and hotel team to establish strategies to increase revenue of both rooms and catering.
- Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process.
- Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels.
- Maintain historical statistical data from all distribution channels, in all market segments.
- Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Qualifications and Skills
- At least five years revenue management experience, sales experience preferred.
- Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or relevant field of work preferred.
- Strong analytical skills, ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues.
- Ability to quickly adapt to a constantly changing market with a revenue positive effect.
- Ability to use PMS, reservation and revenue management systems and Delphi systems to implement optimal strategies. Proficiency in Microsoft Office, strength in Word and Excel.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field inspections and risk control services to support our clients’ underwriting processes. EXL’s consultants deliver industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. Description
EXL Risk Control is looking for self-directed independent contractors who possess excellent
communication skills, computer proficiency, and a commitment to meeting client quality and
timeliness standards. You will work from your own home or office, and service onsite
survey/inspection assignments in the Cincinnati, OH area, and other locations within approximately 100 miles of Cincinnati.
Responsibilities
You will be responsible for scheduling on-site surveys and providing risk control reports to
insurance industry clients. These reports contain information necessary to underwrite a
commercial insurance policy and may include recommendations to control and/or correct
potential loss producing conditions associated with that policy. You will be expected to
manage assignments you accept, successfully secure customer appointments within a
local territory and complete work assignments on time.
Our Risk Control Inspectors evaluate businesses behind the scenes to identify hazards and
improve safety, mitigating risks for our insurance company clients. The type of businesses
we survey are commercial operations, including retail, restaurants, hotels, apartments,
construction jobsites, churches, schools, etc. Most surveys are focused on assessing the
business for Property and General Liability coverage, but we also service other commercial
insurance lines of business including Workers Compensation, Auto/Fleet, Products Liability,
Inland Marine and Builders Risk.
Qualifications
Preferred experience in commercial insurance, real estate, inspection, construction, claim,
loss control, underwriting, and/or fire and safety experience is a plus, but all interested
candidates are encouraged to submit their qualifications. In lieu of experience, we can refer
you to a 15-hour online certification option to qualify you. Fees are negotiable depending on
experience and the unique aspects of selected jobs.
Tools or Items You Must Provide:
- Digital camera or tablet
- Computer
- Printer
- High speed internet access
- Reliable vehicle
- Measuring device such as a laser, 100 ft. tape, or measuring wheel
- Auto and General Liability Insurance
All interested candidates are encouraged to apply.
Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field inspections and risk control services to support our clients’ underwriting processes. EXL’s consultants deliver industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. Description
EXL Risk Control is looking for self-directed independent contractors who possess excellent
communication skills, computer proficiency, and a commitment to meeting client quality and
timeliness standards. You will work from your own home or office, and service onsite
survey/inspection assignments in the Olympia, WA area, and other locations within approximately 45 miles of Olympia.
Responsibilities
You will be responsible for scheduling on-site surveys and providing risk control reports to
insurance industry clients. These reports contain information necessary to underwrite a
commercial insurance policy and may include recommendations to control and/or correct
potential loss producing conditions associated with that policy. You will be expected to
manage assignments you accept, successfully secure customer appointments within a
local territory and complete work assignments on time.
Our Risk Control Inspectors evaluate businesses behind the scenes to identify hazards and
improve safety, mitigating risks for our insurance company clients. The type of businesses
we survey are commercial operations, including retail, restaurants, hotels, apartments,
construction jobsites, churches, schools, etc. Most surveys are focused on assessing the
business for Property and General Liability coverage, but we also service other commercial
insurance lines of business including Workers Compensation, Auto/Fleet, Products Liability,
Inland Marine and Builders Risk.
Qualifications
Preferred experience in commercial insurance, real estate, inspection, construction, claim,
loss control, underwriting, and/or fire and safety experience is a plus, but all interested
candidates are encouraged to submit their qualifications. In lieu of experience, we can refer
you to a 15-hour online certification option to qualify you. Fees are negotiable depending on
experience and the unique aspects of selected jobs.
Tools or Items You Must Provide:
- Digital camera or tablet
- Computer
- Printer
- High speed internet access
- Reliable vehicle
- Measuring device such as a laser, 100 ft. tape, or measuring wheel
- Auto and General Liability Insurance
All interested candidates are encouraged to apply.
Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field inspections and risk control services to support our clients’ underwriting processes. EXL’s consultants deliver industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. Description
EXL Risk Control is looking for self-directed independent contractors who possess excellent
communication skills, computer proficiency, and a commitment to meeting client quality and
timeliness standards. You will work from your own home or office, and service onsite
survey/inspection assignments in the Portland, OR area, and other locations within approximately 45 miles of Portland.
Responsibilities
You will be responsible for scheduling on-site surveys and providing risk control reports to
insurance industry clients. These reports contain information necessary to underwrite a
commercial insurance policy and may include recommendations to control and/or correct
potential loss producing conditions associated with that policy. You will be expected to
manage assignments you accept, successfully secure customer appointments within a
local territory and complete work assignments on time.
Our Risk Control Inspectors evaluate businesses behind the scenes to identify hazards and
improve safety, mitigating risks for our insurance company clients. The type of businesses
we survey are commercial operations, including retail, restaurants, hotels, apartments,
construction jobsites, churches, schools, etc. Most surveys are focused on assessing the
business for Property and General Liability coverage, but we also service other commercial
insurance lines of business including Workers Compensation, Auto/Fleet, Products Liability,
Inland Marine and Builders Risk.
Qualifications
Preferred experience in commercial insurance, real estate, inspection, construction, claim,
loss control, underwriting, and/or fire and safety experience is a plus, but all interested
candidates are encouraged to submit their qualifications. In lieu of experience, we can refer
you to a 15-hour online certification option to qualify you. Fees are negotiable depending on
experience and the unique aspects of selected jobs.
Tools or Items You Must Provide:
- Digital camera or tablet
- Computer
- Printer
- High speed internet access
- Reliable vehicle
- Measuring device such as a laser, 100 ft. tape, or measuring wheel
- Auto and General Liability Insurance
All interested candidates are encouraged to apply.
Who We Are
Lifeskills offers personalized and high-quality care for adults with complex mental health disorders. Our comprehensive, whole-person approach, combined with a unique setting and a high staff-to-client ratio, supports individualized attention and real-time interventions, ensuring the best possible outcomes for each client.
Why You Will Love Working With Us!
At Lifeskills, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for mental health disorders and behavioral health conditions.
Since everyone has different experiences with mental health disorders, mental health therapies must be equally as unique to address those diverse needs. Working with qualified doctoral level clinicians at Lifeskills gives individuals the opportunity to develop personalized mental health treatment plans that address their needs and help them take the next step in their recovery.
Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Service, and Collaboration. We are committed to our team, and our team is committed to our clients!
Relationships and Contacts
Within the organization: Initiates and maintains frequent and close working relationships with the Marketing Manager, Business Development and Outreach teams throughout the Odyssey network and Lifeskills operational and clinical leadership to help with front end call management and client/family enrollment.
Outside the organization: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.
How You Will Contribute:
The Admissions Counselor will respond to incoming telephone inquiries, oversee subsequent communications, and actively coordinate multiple phases of the admissions process for clients seeking longer-term behavioral health services provided by the Lifeskills.
Admissions Counselor
The Admissions Counselor works closely with the Marketing Department and the facility-based leadership to support enrollment and engagement activities for Lifeskills South Florida. The role will serve as the key on-site admissions counselor, receives all inquiry and referral calls, conducts onsite client/family tours and communication. The role will also assist with creating and designing client and family facing communication for social media and website content.
Relationships and Contacts
Within the organization: Initiates and maintains frequent and close working relationships with the Marketing Manager, Business Development and Outreach teams throughout the Odyssey network and Lifeskills operational and clinical leadership to help with front end call management and client/family enrollment.
Outside the organization: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.
Essential Responsibilities
- Responds to program inquiries in appropriate and effective manner, communicating knowledge of programs, prices, and admission protocols.
- Communicates with referents, program participants, and families appropriately and effectively.
- Uses the referral process as a means of building relationships with new referents.
- Coordinates and facilitates tours and communicates about program differentiators and key features to potential participants, families, and referents.
- Assesses incoming enrollment applications for potential treatment needs and refers to the appropriate level of care.
- Completes all required paperwork to facilitate a smooth enrollment process.
- Plans and coordinates all enrollments and act as the concierge to ensure that the admissions process proceeds smoothly.
- Demonstrates the ability to engage clients and families seeking help for internet and gaming addictions.
- Gathers program pictures and client stories to use through the enrollment, social media, and digital forums.
- Demonstrates and facilitates customer-oriented engagement of clinical partners, clients, and families.
- Maintains enrollment and referral information within the Salesforce database to assist with professional, participant and family strategic communication.
- Supports and promotes an ongoing social media presence for LS:
- Creates and maintains calendars supporting the strategic plan.
- Promotes a positive social media presence through posting comments and interactions.
- Analytics on success / failure of social media
- Looks for new advertising opportunities on social media.
- Coordinate the facility tours, events and targeted meetings and conferences with community partners.
Additional Responsibilities
- Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
- Assists in promoting and ensuring that the mission, goals, and objectives of LS are understood and actively supported by the employees.
What we offer
- Collaborative environment dedicated to clinical excellence
- Multiple Career Development Pathways
- Company Supported Continuing Education and Certification
- Multiple Health Plan Design Options Available
- Flexible Dental and Vision Plan Options
- 100% Company Paid EAP Emotional Well-Being Support
- 100% Company Paid Critical Illness (with health enrollment plan)
- 100% Company Paid Life and ADD
- 401K with Company Match
- Company-Sponsored HSA, FSA, and DSA Tax Savings Accounts
- Generous Team Member Referral Program
- Parental Leave
Education and Experience
Position requires 2 + years of related experience. Master’s Degree preferred. Ideal candidate should be outgoing, sales-oriented, and able to proactively assist callers who are weighing treatment options for themselves or loved ones. Familiarity with general psychiatric conditions, eating disorders or working experience in behavioral health treatment settings/sales a plus. Demonstrates desire to drive for results steadfastly pushes self to consistently meet and/or exceed goals. Can quickly find common ground and solve problems in collaborative team setting.
Master’s Degree; license or working toward license (MFT, LPC, LCSW, PhD, LMHC, LMFT) in the state of Florida; 2 Years of mental health experience preferred.
Physical Requirements
- While performing the duties of this job, the employee will be required to communicate with peers, clients, families, and other facilities and/or vendors.
- Performs duties that require the employee to sit or remain stationary for extended periods of time.
- Job performance will require the ability to move throughout the building and may require walking around facility grounds.
- While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste, or smell.
- Ability to move up to 25 pounds.
Other Requirements
Position requires incumbent to have a valid driver’s license and vehicle insurance.
Skill Competencies
- Demonstrates the working knowledge of the admissions process.
- Demonstrates desire to work with clients with eating disorders.
- Must follow all privacy and confidentiality requirements and regulations.
- Must possess clear understanding of safety and security standards of SH and the employee’s role within those standards.
- Demonstrates strong problem solving and analytical skills and the ability to use sound judgement.
- Demonstrates excellent verbal and written communication skills, while building and maintaining professional relationships.
- Must work within the guidelines of facilities Code of Ethics.
- Demonstrates a strong belief in and commitment to the goals and mission of The Eating Disorder Network.
- Performs other duties as assigned
Lifeskills Behavioral Health provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Lifeskills reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”
Job Location : Denver, CO (Onsite)
Travel required for a week every month.
Experience in Large scale call center operations is preferred
In-person interview required at Denver, CO
About R Systems:
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.
Company Link:
Job Description:
Be Part of the Connection
As a Client Success Manager on the Operational Analytics & Innovations (OAI) you will drive the vision and execution of the OAI Product & Services and will be responsible for defining, prioritizing, and assessing the work of the development team, ensuring that products meet customer needs and align with strategic goals. You will also be responsible for monitoring adherence and pushing reporting on progress to goals.
Here are some of the responsibilities:
- Lead discussion & calibration sessions to align on product request and expected output
- Plan and execute on stakeholder product request by ensuring constant alignment of the objective
- Assist, train and lead product rollout plan
- Build important business relationships with clients.
- Understand customer needs and participate in brainstorming solutions
- Promote the products created to support meeting company goals
- Initiate, foster and cultivate business relationships
How You'll Make an Impact
- Client Engagement, discovery and relationship management
- Collaborating closely with cross-functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high-quality products.
- Creating detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements.
- Acting as the primary point of contact for stakeholders, communicating product vision, goals, and progress.
- Ensuring timely delivery of product releases and updates.
- Travel around a week each month
Required Skills:
- 7+ years of experience in Client Engagement, Client success, enterprise relationship management solutioning,
- Implanting and training technical products; Large scale call center operations, chat and digital support
Why Join R Systems?
- Frequent Internal Hackathons:
- Engage in dynamic competitions with exciting prizes to keep your skills sharp.
- Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
- Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
- Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
- E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
- Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.
If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!
#LI-AP2
R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.
