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ServiceNow Technical Analyst

Hybrid – San Rafael, CA (Onsite Tuesdays & Thursdays)

10-Month W2 Assignment (potential to extend / convert)

Pay: 74-76 / HR

Our client, a global leader in biotechnology focused on developing therapies that deliver meaningful advances for patients living with serious and life-threatening rare genetic diseases, is seeking a ServiceNow Technical Analyst to support key strategic platform initiatives.

This role will partner closely with business stakeholders and the ServiceNow platform team to analyze business requirements and translate them into scalable technical solutions within the ServiceNow ecosystem. The ideal candidate brings a strong balance of technical ServiceNow expertise and business analysis capabilities, along with excellent communication skills to lead effective discussions around business needs and platform capabilities.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document functional requirements.
• Translate business needs into ServiceNow workflows, configurations, and platform enhancements.
• Support design and implementation of ServiceNow modules including ITSM, ITOM, and business service requests.
• Develop and maintain documentation such as process flows, user stories, and technical specifications.
• Assist with testing, validation, and deployment of ServiceNow solutions.
• Provide ongoing support and troubleshooting for ServiceNow-related issues.
• Partner with the ServiceNow platform team and broader IT organization to ensure solutions align with business goals and technical standards.
• Facilitate conversations between technical teams and business stakeholders to ensure clear understanding of requirements and platform capabilities.

Required Qualifications

• 5+ years of experience as a ServiceNow Technical Analyst or ServiceNow Administrator.
• Strong technical and functional knowledge of the ServiceNow platform.
• Solid understanding of ServiceNow architecture, modules, and platform capabilities.
• Experience gathering and documenting business requirements and translating them into technical specifications.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• ServiceNow certifications such as CSA or CIS-ITSM.
• Experience supporting enterprise environments or strategic platform initiatives.
• Familiarity with Agile methodologies and tools.

Please submit your resume in Word or PDF format to be considered.

Communications Program Manager (Onsite - Memphis, TN)

Optomi, in partnership with a leading healthcare organization, is seeking a Senior Communications Program Manager to shepherd groundbreaking initiatives in bioinformatics and data science. This opportunity is perfect for a strategic communicator who thrives on translating complex technical concepts into compelling executive narratives, loves coordinating innovative programs at the intersection of genomics and AI, and can seamlessly bridge technical teams with senior leadership!

What You'll Do

• Lead strategic program management for innovative bioinformatics and data science initiatives—shepherd infrastructure development for large-scale genomic data analysis and language model pipelines.
• Translate complex technical information into executive summaries and compelling PowerPoint presentations—make cutting-edge bioinformatics accessible and actionable for senior leadership.
• Coordinate cross-functional programs involving workflow pipelines using bioinformatics languages like Nextflow and WDL—ensure alignment between technical teams and organizational strategy.
• Develop and deliver strategic communications that secure resources and drive innovation—pitch new ideas effectively by reading your audience and adapting your message.
• Manage and prioritize multiple workstreams independently—coordinate events, manage timelines, and reprioritize as needed in a fast-paced environment.
• Partner closely with the Director of Product Development and Engineering—serve as the bridge between technical teams and executive leadership.
• Network across the organization to understand domain gaps—quickly ramp up on evolving bioinformatics terminology and build trusted relationships.

What You Bring

• Excellent executive-level writing skills with proven ability to communicate confidently with senior leadership—you require minimal hand-holding and craft polished, strategic communications independently.
• Strong organizational and project management skills—you excel at prioritizing tasks, managing multiple initiatives, and maintaining clarity in complex environments.
• Exceptional ability to pitch innovative ideas and read the room—you're emotionally intelligent and adapt your delivery to secure buy-in and resources.
• Senior staff-level experience creating compelling presentations and developing strategic communications—you turn technical complexity into clear, persuasive narratives.
• Adaptability to niche and evolving domains—you navigate rapidly changing terminology in fast-paced fields like data science and AI with curiosity and continuous learning.
• Data science, bioinformatics, or healthcare background is a solid advantage—familiarity with these domains accelerates your impact and credibility.
• Design skills for creating visually compelling PowerPoint presentations and experience translating complex technical content for non-expert audiences.

Now Hiring: Technical Business Analyst (Contract) – Healthcare Technology

At Hire Elevation Resources, we are partnering with a leading healthcare organization on a high-impact scheduling system build initiative—and we’re looking for a Technical Business Analyst who thrives in translating complexity into clarity.

This role is ideal for someone who goes beyond gathering requirements—you dig into the technical details, identify gaps, and ensure engineers have exactly what they need to build.

What You’ll Do

This role is ideal for someone who goes beyond gathering requirements—you dig into the technical details, identify gaps, and ensure engineers have exactly what they need to build

• Partner closely with Product Owners and engineering teams to translate business requirements into technical specifications
• Break down complex concepts into clear, actionable user stories and acceptance criteria
• Identify gaps in requirements and proactively ask: “What are we missing to make this work?”
• Create data mappings and data flow diagrams to visualize system interactions
• Facilitate discussions with stakeholders to ensure alignment across business and technical teams
• Support Agile ceremonies including backlog grooming, sprint planning, and retrospectives

What We’re Looking For

Strong experience as a Technical Business Analyst or similar role supporting engineering teams

Proven ability to translate functional requirements into technical detail

Hands-on experience with:

• Data mapping
• Data flow / process diagrams
• System integrations
• Working knowledge of relational databases (tables, relationships, basic querying)
• Comfortable working directly with software engineers to clarify requirements and close gaps
• Ability to identify missing information and drive it to resolution independently

What Sets You Apart

• You are more technical than functional in your approach
• You don’t just document—you analyze, challenge, and refine
• You naturally uncover gaps in requirements and data flows
• You bring clarity through structured thinking and visualizations
• You are confident engaging with engineers and speaking their language

Environment

• Agile delivery model with active backlog management
• Requirements already exist and are being refined within Azure DevOps
• Strong Product Owner partnership providing direction on areas needing deeper technical detail
• Focus on building out technical artifacts to support engineering execution

Nice to Have

• Experience in healthcare systems or scheduling platforms
• Experience in healthcare environments (not required)
• Familiarity with tools such as Jira, Azure DevOps, Visio, Lucidchart, or Miro

About Twin Lakes Community

Twin Lakes Community is a nationally recognized, nonprofit Continuing Care Retirement Community (CCRC) located in Elon, North Carolina. Established in 1983 by Lutheran Retirement Ministries of Alamance County, Twin Lakes was created to empower older adults to live purposeful, independent lives while ensuring access to a full continuum of care should needs change over time.

Today, Twin Lakes is one of the largest and most respected CCRCs in the southeastern United States, serving more than 750 residents across Independent Living, Assisted Living, Memory Care, and Skilled Nursing Care settings. The community is CARF-CCAC accredited — a distinction awarded to only a small percentage of aging services providers nationally — and its skilled nursing services repeatedly earn a five-star rating from the Centers for Medicare & Medicaid Services, reflecting exceptional quality and resident satisfaction.

Twin Lakes is grounded in a mission of enriching the lives of older adults by supporting their intellectual, physical, emotional, and spiritual well-being. Residents enjoy a vibrant lifestyle with extensive amenities — including fitness and wellness programs, social and recreational activities, cultural and educational opportunities, community clubs, walking trails, restaurants, and aquatics — all designed to foster meaningful engagement and social connection.

The community is also known for its financial strength and stability, maintaining strong financial ratings, including a Fitch rating of BBB, and disciplined stewardship of resources — critical attributes for long-term life plan communities where residents make a significant entrance fee investment and depend on ongoing care availability.

Situated equidistant between North Carolina’s major metropolitan regions — the Triangle and the Piedmont Triad — Twin Lakes benefits from proximity to leading academic and healthcare institutions while offering a peaceful, scenic campus environment tailored to active retirement living.

Position Summary

The Chief Financial Officer (CFO) serves as a key member of the executive leadership team and the principal steward of Twin Lakes Community’s financial strength and long-term sustainability. Reporting directly to the President & CEO, the CFO provides strategic financial leadership in support of the organization’s mission, growth, and operational excellence.

As the senior financial executive of a nationally recognized Continuing Care Retirement Community/Life Plan Community with investment-grade bond rating and a complex regulatory environment, the CFO ensures the integrity, transparency, and strategic alignment of all financial operations. This role provides executive oversight of financial planning and analysis, capital strategy, debt management, regulatory compliance, enterprise risk management, and business operations—ensuring that the organization remains financially strong while continuing to serve residents with top quality.

The CFO works in close partnership with the CEO, Senior Management Team, and Board of Directors—particularly the Finance and Audit Committees—to guide long-term planning, inform strategic decisions, and translate financial data into meaningful insight. Beyond technical expertise, this role requires exceptional communication skills and executive presence, as the CFO is a visible leader within the Twin Lakes community, engaging residents, board members, and team members in clear, transparent financial dialogue.

This is an opportunity for a mission-driven financial leader to step into a well-established, financially sound organization and build upon a strong foundation—bringing thoughtful leadership, disciplined oversight, and strategic vision to support Twin Lakes Community’s next chapter of success and service.

Position Duties and Responsibilities

Financial Strategy & Stewardship

• Lead the overall financial strategy to ensure long-term sustainability and strength.
• Work with department heads to develop the annual operating budget.
• Oversee the development of a rolling five-year financial forecast, including capital planning.
• Provide financial insight into expansion planning, construction financing, and capital investments.
• Present annual operating budget for Board approval, and manage operations within budgetary goals and constraints.
• Serve as focal point for financial information release and interpretation.

Accounting, Reporting & Compliance

• Oversee all accounting functions and financial record management in accordance with GAAP.
• Ensure timely and accurate preparation of financial statements, including Statement of Operations, Balance Sheet, Cash Flow, Endowment reporting, and KPI dashboards.
• Oversee production and filing of all regulatory and compliance reports, including:
• Form 990
• Medicare and Medicaid Cost Reports
• Bond financing disclosures
• Rating agency reporting
• Payroll, tax, retirement, and employee benefits filings.
• Manage relationships with external auditors and provide all required documentation for the annual audit.
• Ensure compliance with the North Carolina Department of Insurance and other regulatory agencies.

Bond Financing & Investment Oversight

• Oversee publicly traded bond obligations and related disclosures.
• Partner with the Finance Committee on investment oversight and risk management.
• Provide financial leadership related to bond refinancing, capital structure planning, and investment performance.

Insurance & Risk Management

• Oversee property, liability, workers compensation, health, disability, and other insurance programs.
• Lead oversight of self-insurance programs and captive insurance arrangements.
• Develop and maintain robust internal control systems to safeguard organizational assets.

Operational & Business Office Leadership

• Supervise and develop the accounting and business office team, including the Controller, payroll, billing, accounts payable, and related staff.
• Support rollout and optimization of financial systems, including PointClickCare and UKG payroll implementation.
• Strengthen structure and process discipline where appropriate while maintaining organizational culture.

Executive & Board Partnership

• Present financial reports at Board meetings and Finance/Audit Committee meetings.
• Serve as a key advisor to the CEO, collaborating on admissions financial reviews and actuarial modeling decisions.
• Facilitate resident financial communications, including:
• Quarterly reporting discussions
• Budget presentations
• Participation in town halls and Resident Advisory Committee meetings

Culture & Leadership

• Model servant leadership aligned with Twin Lakes’ mission and values.
• Communicate effectively across multiple audiences, translating complex financial matters into accessible language.
• Serve as a representative and facilitator of relationships with community and business partners.
• Support transparency, teamwork, accountability, and ethical decision-making.

Candidate Qualifications

• Certified Public Accountant (CPA) license required.
• Bachelor’s degree in Accounting, Finance, or related field; advanced degree preferred.
• Minimum of five years of senior financial leadership experience and at least seven years of Accounting/Auditing experience.
• Demonstrated knowledge of GAAP and nonprofit accounting.
• Strong regulatory compliance experience.
• Proven supervisory and team leadership experience.
• High career stability with demonstrated long-term tenure.

Preferred

• Significant experience in healthcare, skilled nursing, or CCRC environment strongly preferred.
• Experience with bond financing and investment-grade debt highly desirable.
• Experience working with publicly traded bond disclosures.
• Experience with captive insurance arrangements or self-insured risk structures.
• Experience working closely with engaged Boards and Finance Committees.
• Comfort presenting to residents and non-financial stakeholders.

Key Competencies

• Exceptional communication skills—able to translate financial data for diverse audiences.
• Strategic thinker with strong analytical and critical thinking skills.
• Ethical, disciplined, and accountable leader.
• Collaborative executive partner to CEO and senior leadership.
• Commitment to mission-driven, resident-centered service.
• Ability to navigate complex regulatory environments.
• Operationally detail-oriented with long-term strategic perspective.

Compensation

Twin Lakes Community offers a competitive and comprehensive compensation package reflective of the scope and strategic importance of the Chief Financial Officer role. Twin Lakes Community offers a competitive salary commensurate with experience, qualifications, and demonstrated expertise.

In addition to base compensation, Twin Lakes provides an excellent benefits package, including health, dental, and vision insurance and retirement plan participation.

Relocation assistance is available for candidates who are moving from outside the local market, underscoring the organization’s commitment to securing exceptional leadership for this critical executive role.

POLICY ON PLACEMENT AND RECRUITING

Twin Lakes Community has engaged The Batten Group, a national executive search firm specializing in nonprofit and mission-driven leadership recruitment, to conduct this search. Twin Lakes Community is an equal opportunity employer and seeks candidates committed to excellence, integrity, and service in a resident-centered environment.

We are seeking a highly analytical and business-savvy Front-Facing Data Analyst to serve as

the bridge between our data science team and external stakeholders. This role combines strong technical data skills with client communication, strategic insight, and performance optimization expertise.

The ideal candidate is comfortable analyzing complex datasets, translating findings into actionable insights, and presenting results directly to clients, partners, and executive teams.

Key Responsibilities:

Client & Stakeholder Engagement

• Serve as the primary analytics point of contact for clients
• Present performance reports, dashboards, and model insights
• Translate complex statistical results into clear business recommendations
• Participate in strategy calls

Data Analysis & Reporting

• Analyze large datasets to identify trends, risks, and opportunities
• Build and maintain dashboards (Tableau, Power BI, Looker, etc.)
• Monitor KPIs such as approval rates, conversion, fraud indicators, and portfolio performance
• Segment performance by channel, risk tier, geography, or campaign
• Perform root cause analysis on performance shifts

Modeling & Optimization Support

• Work alongside data scientists to interpret model outputs
• Conduct A/B testing and performance experiments
• Identify segments with low performance and recommend optimization strategies
• Validate model deployment performance in production environments

Cross-Functional Collaboration

• Coordinate with underwriting, marketing, risk, and engineering teams
• Assist in translating business requirements into analytical frameworks
• Support compliance and reporting needs where applicable

Required Qualifications

• Bachelor’s degree in Statistics, Mathematics, Economics, Computer Science, or related
• field
• 2–5+ years of experience in data analytics, preferably in fintech or lending
• Strong proficiency in SQL
• Experience with R or Python
• Experience with BI tools (Tableau, Looker, etc.)
• Excellent communication and presentation skills
• Ability to explain technical concepts to non-technical audiences

Preferred Qualifications

• Experience with underwriting analytics or credit risk modeling
• Familiarity with interpretable ML models (scorecards, gradient boosting, etc.)
• Knowledge of fraud detection metrics
• Experience working in a client-facing or consulting environment

Core Competencies

• Strong analytical thinking
• Business acumen
• Executive-level communication
• Detail-oriented but able to see big picture
• Proactive problem-solving mindset

Position Summary

The Senior Director, Product – Last Mile & Delivery will own the product strategy, roadmap, and execution for Ashley’s last mile delivery experience across our manufacturing, distribution, and Ashley HomeStore network. This leader will design and evolve the digital and operational products that power home delivery of big & bulky furniture, white‑glove services, and in‑home technician support.

You will translate Ashley’s growth strategy and operational capabilities into seamless, customer‑obsessed delivery experiences—from scheduling and tracking to room‑of‑choice setup and post‑delivery care—while improving cost, reliability, and scalability across our vertically integrated network.

Impact

This role will be central to how customers experience Ashley, directly influencing NPS, repeat purchase behavior, and brand loyalty. Success means fewer delivery issues, faster and more predictable service, and a differentiated “Ashley experience” in the home, enabled by world‑class digital products and tools used by customers, stores, customer care, drivers, and 3PL partners.

Key Responsibilities

Product Strategy & Vision

• Define and own the multi‑year product vision and roadmap for last mile and delivery experiences across Ashley’s DTC, HomeStore, marketplace, and retail partners.
• Lead discovery and market research specific to big & bulky, white‑glove furniture delivery, identifying opportunities to delight customers and remove friction.
• Align product strategy with Ashley’s manufacturing, distribution, and retail operations, ensuring solutions work end‑to‑end—from plant, to DC, to customer home.

Product Execution & Operational Excellence

• Translate strategy into clear product requirements and user stories for engineering, design, and data teams (e.g., delivery scheduling, routing intelligence, customer notifications, proof of delivery, returns).
• Partner closely with Transportation, DC Operations, HomeStore Ops, Customer Care, and IT to launch products that improve on‑time delivery, first‑attempt success, and damage rates.
• Define and monitor product KPIs (delivery NPS, reschedule/cancel rates, cost per stop, contact rate) and iterate based on performance.
• Standardize digital and process experiences for home delivery, white glove setups, exchanges/returns, and in‑home service visits across all markets.

Innovation in Last Mile & Technology

• Drive innovation in delivery scheduling, capacity management, self‑service tools, and driver/technician apps that are purpose‑built for furniture and décor.
• Evaluate and integrate technologies (TMS, telematics, routing optimization, SMS/email/app notifications, photo documentation, AI‑based ETA prediction).
• Partner with data science and analytics teams to leverage AI/ML for demand forecasting, route optimization, and exception management.

Stakeholder & Partner Management

• Build strong partnerships with Transportation & Logistics, Supply Chain, Stores, E‑Commerce, Customer Care, Finance, and IT to ensure aligned priorities and integrated execution.
• Collaborate with 3PLs, delivery partners, and service providers to ensure Ashley’s product experiences are supported in the field.
• Present product strategy, roadmap updates, and results to Ashley senior leadership, influencing decisions with clear customer and financial impact.

Team Leadership

• Lead and grow a high‑performing product team (Product Managers, Product Owners, Analysts) focused on last mile experiences.
• Establish product operating rhythms (prioritization, planning, discovery, retrospectives) that promote accountability, speed, and quality.
• Foster a culture of customer obsession, collaboration, and continuous improvement across Product, UX, Engineering, and Operations partners.

Financial & Business Impact

• Build robust business cases and ROI models for new last mile products and enhancements (e.g., new service tiers, self‑service flows, automation).
• Influence investment decisions by articulating the impact on revenue, cost, NPS, and repeat rate.
• Support Transportation and Supply Chain in identifying new revenue streams (e.g., premium delivery windows, assembly add‑ons) and cost efficiencies via product design.

Required Qualifications

• Bachelor’s degree in Business, Product Management, Supply Chain, Engineering, or related field; MBA or advanced degree preferred.
• 10–12+ years of product management experience, with at least 5+ years owning customer‑facing or operations‑facing products at scale.
• Demonstrated success building products in last mile, logistics, e‑commerce, or retail—preferably in big & bulky or home delivery.
• Proven record of end‑to‑end product ownership: discovery, strategy, requirements, launch, and iteration using agile methods.
• Experience working in or with transportation, logistics, or supply chain teams, and familiarity with TMS/WMS/routing technologies.
• Strong analytical and financial acumen, comfortable with data, A/B testing, and translating metrics into product decisions.
• Experience influencing senior stakeholders in a matrixed, multi‑location organization.

Preferred Qualifications

• Direct experience in furniture, appliances, or other large item home delivery.
• Background working with white‑glove delivery, installation, or in‑home service providers.
• Hands‑on experience integrating with 3PLs, carriers, and last mile platforms.
• Exposure to Ashley HomeStore or similar store/retail networks, balancing store and digital experiences.

Core Competencies

• Strategic product thinking & execution
• Customer‑centric journey design
• Cross‑functional leadership & influence
• Data‑driven decision making & financial modeling
• Strong communication and storytelling to senior leaders
• Change management in operations‑heavy environments
• Innovation & continuous improvement mindset

Travel & Work Environment

• Ability to travel up to ~30–40% to visit DCs, HomeStores, transportation hubs, and delivery partners.
• Comfortable spending time in warehouses, cross‑docks, and in‑market delivery operations to see products in action.
• Standard hybrid office environment, collaborating across time zones and functions

Assistant Manager – Warehouse Operations

Location: Near Lexington, KY

Salary: Around $70K

Relocation Support: Available for qualified candidates who require relocation

A growing logistics and warehouse company is seeking a hands-on Assistant Manager to work directly under executive leadership and drive operational excellence and business expansion. This is a playing manager role. The position requires both strategic understanding and active engagement on the warehouse floor.

Position Overview

Reporting to executive management, this role will translate corporate strategy into actionable warehouse operations while supporting warehouse managers and frontline teams. The Assistant Manager will also contribute to business growth initiatives including sales support and M&A activities.

Key Responsibilities

Strategic & Operational Leadership

• Translate executive strategy into concrete operational action plans
• Align warehouse execution with company-wide objectives
• Report field insights and operational challenges to leadership

Warehouse Performance Management

• Monitor and improve KPIs related to safety, quality, productivity, and cost
• Identify bottlenecks and lead process optimization initiatives
• Support labor planning and operational efficiency improvements

Hands-On Operational Support

• Provide direct on-site leadership during peak periods or new project launches
• Work alongside warehouse managers and frontline staff
• Maintain operational discipline and quality standards

Business Growth & Expansion

• Support sales initiatives and client relationship development
• Assist with operational due diligence for M&A
• Contribute to post-merger integration efforts
• Explore new service offerings to maximize warehouse profitability

Stakeholder Management

• Build and maintain strong relationships with shippers and clients
• Coordinate with vendors and partners to improve cost efficiency and service levels

Required Qualifications

• Experience in logistics, warehouse operations, supply chain, or transportation
• Proven experience in operational improvement and troubleshooting
• Client-facing communication experience
• Valid forklift certification
• Hands-on forklift operation experience in a warehouse environment
• Ability to work directly on-site and support frontline operations

Core Competencies

• Ability to translate executive vision into operational execution
• Strong P/L awareness and cost management mindset
• Hands-on leadership style
• Strong ownership and accountability
• High integrity and strong commitment to safety and compliance
• Ability to remain composed and decisive in dynamic environments

Preferred (Not Required)

• Business-level Japanese proficiency
• Experience with WMS or warehouse-related IT systems
• Strong general IT knowledge

Senior Business Analyst – Professional Services

(Enterprise Digital Enablement Program)

Location: New York City (Hybrid: in-person + remote days)

Type: Full-Time

We’re looking for a Senior Business Analyst to support large-scale digital transformation and SaaS implementation projects. You’ll work closely with business stakeholders, product teams, and technical squads to translate business goals into clear requirements, workflows, user stories, and solution designs.

This role is perfect for someone who thrives in fast-paced environments, loves bringing clarity to complexity, and has strong experience across enterprise programs.

•            Lead discovery sessions with business owners, SMEs, and end-users to gather requirements.

•            Analyze business processes, pain points, and operational workflows to identify improvements.

•            Translate business needs into detailed functional specifications, user stories, and acceptance criteria.

•            Map current-state and future-state processes and create the documentation that supports them.

•            Ensure traceability between business requirements, functional specifications, and delivery tasks.

•            Work with product managers, architects, and developers to shape feasible, scalable solutions.

•            Clarify requirements during design and build; remove ambiguity and ensure alignment.

•            Participate in sprint planning, backlog prioritization, and refinement ceremonies.

•            Review functional deliverables, test scenarios, and validate that solutions meet requirements.

•            Support UAT planning, test execution, defect validation, and readiness sign-off.

•            Serve as a bridge between business teams and technical teams, ensuring smooth communication.

•            Build strong relationships with leaders, champions, and operational teams.

•            Facilitate workshops, demos, and review sessions with cross-functional stakeholders.

•            Prepare clear documentation, diagrams, and presentations tailored for executive or operational audiences.

•            Analyze data to validate assumptions, identify gaps, and refine business requirements.

•            Define KPIs and success metrics that align with business goals.

•            Support reporting and dashboards by specifying data needs and validation rules.

•            Contribute to roadmap planning and dependency assessment.

•            Help ensure timelines, scope, and quality standards are respected.

•            Flag risks, issues, and design decisions early and clearly.

•            Maintain and structure the functional backlog, including prioritization and documentation.

•            Work under the direction of the PM/Proxy Product Owner to align delivery priorities, sprint scope, and backlog sequencing with project timelines and client commitments.

•            Partner with the PM/Proxy PO during solution design reviews to validate feasibility, assess impact, and flag risks or dependencies early in the process.

•            Support the PM/Proxy PO in specification review and validation cycles, ensuring JIRA user stories comply with specification templates and are delivery-ready.

•            Coordinate with the PM/Proxy PO on client-facing specification validation sessions, ensuring alignment between technical architecture, KPI logic, and final UI/UX.

•            Provide the PM/Proxy PO with clear, timely inputs on sprint readiness, effort estimation, and delivery risks to enable informed planning decisions.

•            Collaborate with the PM/Proxy PO and delivery leads on go-live readiness, production release validation, and post-deployment support coordination.

•            Execute functional configurations within the platform based on validated specifications and user stories.

•            Configure workflows, business rules, KPI logic, gamification parameters, and user-facing experiences aligned with the solution design.

•            Collaborate with Data Integrators and TAMs during the technical and functional implementation phase to ensure delivery quality and completeness.

•            Own the end-to-end functional setup of delivery packages, ensuring configurations match approved specifications before moving to QA.

•            Lead internal QA/UAT cycles by cross-validating delivery outputs against functional specifications and acceptance criteria.

•            Perform peer-review QA on user stories delivered by other Business Analysts to ensure compliance, consistency, and production readiness.

•            Define and execute test scenarios, validate defect resolution, and document QA outcomes for internal and client sign-off.

•            Support client UAT execution by coordinating test plans, facilitating validation sessions, and ensuring delivery compliance with client expectations.

•            Ensure production-readiness of delivery packages before go-live, partnering with the PM/Proxy PO and delivery leads on release validation.

•            5–8+ years of experience as a Business Analyst in consulting, SaaS, digital transformation, or enterprise programs.

•            Strong experience gathering and documenting business requirements.

•            Demonstrated ability to analyze complex processes and translate them into clear specifications.

•            Experience working in Agile or hybrid delivery environments.

•            Comfortable facilitating workshops and presenting to diverse stakeholders.

•            Excellent clarity in writing requirements, diagrams, and functional documentation.

•            Strong analytical mindset with the ability to make data-driven recommendations.

•            Experience with CRM (Salesforce, Dynamics, or ServiceNow) or SaaS platforms.

•            Experience in large transformation programs with multiple business units.

•            Familiarity with KPIs, reporting, dashboards, or data workflows.

•            Exposure to change management, enablement, or user adoption initiatives.

•            Hands-on experience with functional configuration of SaaS platforms, including workflow setup, business rules, and UI/UX parameterization.

•            Experience owning QA/UAT processes, including test planning, defect tracking, and production readiness validation in enterprise delivery environments.

•            Requirements are crystal clear and enable smooth delivery.

•            Stakeholders feel aligned, supported, and understood.

•            Technical teams receive high-quality inputs and guidance.

•            Solutions meet business expectations without unnecessary rework.

•            Documentation, backlog, and processes are structured, consistent, and reliable.

•            Functional configurations are accurate, thoroughly tested, and production-ready with minimal rework cycles.

•          QA processes are rigorous, and delivery passes internal and client validation with high confidence.

About Us:

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, 2023, and 2025.

Security Advisory: Beware of Frauds

Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @ email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.

As the Data Analyst, Strategic Insights & Visualization you will play a dual role within our data organization: you will be the primary storyteller for our business performance, but you will also be a hands-on technical practitioner responsible for the integrity of our reporting suite. You won’t just build dashboards; you will define the metrics that drive our strategy. Whether it’s untangling a complex business logic request, auditing data quality in our Power BI apps, or partnering with business leaders to prioritize their roadmaps, you will lead with data. If you are a proactive problem-solver who loves to turn raw numbers into actionable business narratives, this is the role for you.

Responsibilities

Technical Execution

• Reporting & Visualization: Act as the primary resource for building and maintaining Power BI reports and dashboards. Personally manage the end-to-end deployment of Power BI Apps, ensuring high performance and intuitive user experiences.
• Metric Logic: Write and optimize the SQL and DAX required for complex business logic. Work with the data engineering team to pull the necessary data across source systems. Take ownership of metric definitions to ensure consistency across all departments, from ERP inventory tracking to Ecommerce sales performance.
• Support & Triage: Manage the support queue for reporting incidents. Investigate data discrepancies, perform root cause analysis on quality issues, and ensure that our "source of truth" remains accurate and trusted by the organization.

Leadership & Operations

• Data Governance: Lead the development and maintenance of the enterprise data dictionary and business glossary. Ensure that all technical terms are translated into clear business language for non-technical stakeholders.
• Quality Control: Define and implement data quality rules and readiness scoring. Monitor data freshness and completeness, proactively alerting the engineering team when pipelines impact reporting SLAs.
• Security & Access: Help define access control and data security within the reporting environment, ensuring that users have the appropriate permissions and that sensitive data is protected according to company standards.

Stakeholder Collaboration

• Business Liaison: Act as the primary bridge between the data team and business leaders. Translate vague requests ("we need better inventory insights") into clear technical requirements and prioritized project milestones.
• Domain Prioritization: Participate in quarterly planning to sequence requests for Ecommerce, ERP, and Operations. Collaborate with the AI/ML team to prioritize use cases and define KPIs for advanced analytics initiatives.
• Self-Service Enablement: Conduct work sessions with business users to promote BI tool adoption and empower departments to perform their own ad-hoc analysis.

Experience, Skills, & Ability Requirements

• Bachelor’s degree in Business Analytics, Statistics, Information Systems, or equivalent professional experience
• 3+ years of hands-on experience in a Data Analyst or Business Intelligence role, preferably supporting Ecommerce or Retail operations.
• Proven track record of translating complex business requirements into robust, automated analytic reports and dashboards.
• Strong SQL skills and the ability to write complex queries to extract and transform data
• Proven proficiency in Power BI and DAX; experience managing Power BI service, workspaces, and app deployments.
• Strong understanding of data modeling concepts, specifically Star Schema and dimensional design.
• Experience with Microsoft Fabric or the Azure data stack.
• Proactive attitude toward data quality and a "details-matter" mindset when auditing reports.
• Excellent communication skills with the ability to explain complex data trends to executive stakeholders.
• Familiarity with Tableau.
• Microsoft Certified: Power BI Data Analyst Associate (PL-300).
• Experience modeling datasets (such as inventory, sales, or web performance) to identify trends, correlations, and performance gaps.
• Knowledge of basic Python for advanced forecasting or data manipulation.

What We Offer

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family-owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Our higher education client is looking for a Senior Functional Analyst with experience supporting ERP systems, (Workday HCM preferred.) This is a hybrid role in College Park, MD and is a long-term contract. No third party C2C candidates will be considered.

The Senior Functional Analyst – ERP Systems will play a critical role in supporting enterprise platforms by translating complex business needs into scalable system solutions. This position serves as a key liaison between business stakeholders and technical teams, ensuring ERP and faculty/staff systems effectively support institutional strategy, operational excellence, and an improved employee experience.

In this role, you will support initiatives across Workday HCM, Faculty Management Systems, integrations, analytics, and related enterprise platforms, with a strong focus on requirements gathering, process optimization, testing, and change enablement.

Key Responsibilities

Functional Analysis & Requirements

• Lead requirements gathering sessions with stakeholders across HR, Academic Affairs, Finance, and enterprise support teams
• Translate business needs into clearfunctional requirements, user stories, process flows, and use cases
• Analyze current-state processes and recommend future-state improvements aligned with institutional goals
• Support initiatives related to faculty onboarding, scheduling, credentialing, workload management, and compliance

ERP & Faculty Systems Support

• Serve as a functional subject matter expert for Workday HCM and faculty/staff systems
• Support configuration, enhancements, and optimization of ERP modules and faculty systems
• Partner with Product Owners and Solution Architects to ensure solutions are scalable and aligned with platform standards
• Contribute to roadmap planning and backlog refinement for ERP and faculty systems initiatives

Cross-Functional Collaboration

• Act as a bridge between business units and technical teams
• Coordinate dependencies across HR, IT, Academic Affairs, Finance, and external vendors
• Participate in governance forums, change advisory boards, and stakeholder reviews

Documentation & Change Enablement

• Maintain functional documentation, process maps, and system configuration records
• Support the development of training materials, job aids, and knowledge transfer
• Assist with change management efforts to ensure successful adoption of new capabilities

Core Competencies

• Functional analysis and problem-solving
• Translating complex business needs into system solutions
• Stakeholder engagement and communication
• Cross-functional collaboration in matrixed environments
• Strategic thinking with strong attention to detail

Required Qualifications

• 7+ years of experience as a Functional Analyst, Business Analyst, or similar role supporting ERP systems
• Hands-on experience with Workday HCM or other large-scale ERP platforms
• Experience supporting higher education faculty, academic, or workforce lifecycle processes
• Strong background in requirements documentation, testing, and UAT
• Experience working with integrations, data flows, and reporting/analytics
• Familiarity with Agile, hybrid, or waterfall delivery methodologies
• Bachelor’s degree in Information Systems, Business, Education, or a related field (or equivalent experience)

Preferred Qualifications

• Experience supporting Faculty Management Systems (FMS/FPMS) or academic operations
• Experience with Workday Prism, Extend, or integrations
• Exposure to skills-based workforce initiatives or performance management
• Experience in higher education or similarly complex regulated environments
• Experience supporting accessibility (ADA) or compliance-driven initiatives