Builders Firstsource Earnings Call Jobs in Usa

• Start at 60 CPM - earn $78,000 - $109,200 per year
  • Up to 2 CPM performance bump after 90 days
  • Up to 2 CPM increase at 1-year milestone
  • 1 CPM annual increase
• Average 2,500 - 3,500 weekly miles
• Comprehensive health coverage after 90 days
• Breakdown, detention, & layover pay

APL Cargo could not produce the best results for our customers without hiring the best drivers. As a fast-growing industry leader in the trucking and transport arena, we are looking to magnify our team of leading transportation experts. We are seeking Class A OTR and regional drivers who will represent APL Cargo proudly while upholding our stellar reputation.

Being owned and operated by former drivers, we have what it takes to deliver the best service and treat our drivers fairly and with respect. APL Cargo is a family, and is family-owned for a reason. We are a team that delivers. Join the professionals who are building their future with APL Cargo.

• Drop and hook loads
• Clean DOT inspection & on-time delivery bonuses
• 7 MPG fuel efficiency bonus
• Safety excellence program
• 24/7 Driver support team
• Late-model reefer fleet
• Opportunities for leadership roles
• Clear path to higher-paying routes & regular performance reviews with actual pay increases
• Driver recognition program

• STEP ONE: Request info by submitting this form
• STEP TWO: Complete the APL Cargo online driver application (provided upon completion of STEP ONE and takes 10-15 min)
• STEP THREE: Connect with an APL Cargo talent specialist to discuss the available role (well contact you at the number provided)

• Valid Class A CDL
• 2 years of experience

A Call Center Representative is responsible for managing customer interactions through phone and process requests. Key duties include answering inbound calls, making outbound calls, using customer relationship management (CRM) system to log interactions, de-escalating complaints, and maintaining professional communication to ensure customer satisfaction. 

Core Responsibilities:

• Customer Support:  Answering inquiries, troubleshooting problems, and providing information about products and services.
• Call Management:  Handling a high volume of inbound calls efficiently and professionally, as well as making outbound calls for follow-ups or sales.
• Problem Solving:  Identifying customer needs, de-escalating issues, and finding effective solutions to ensure satisfaction.
• Data Entry:  Accurately and efficiently documenting customer interactions in a multi-system platform.
• Processing Payments:  Taking orders, processing payments, and sometimes upselling products or services based on customer needs. 

Key Skills and Qualities:

• Communication: Strong active listening and clear verbal communication skills are essential for understanding and addressing customer needs effectively.
• Patience: The ability to remain calm and empathetic, especially when dealing with frustrated customers.
• Problem-Solving: A knack for analyzing issues and developing appropriate solutions.
• Technical Proficiency: Comfort using call center software, CRM systems, and other relevant tools.
• Professionalism: Maintaining a positive and professional attitude to represent the company well. 

Environment:

• Call center representatives work in a dedicated contact center environment and are often the first point of contact for customers.
• They must adhere to company policies, service level agreements, and performance metrics, such as call handling times and customer satisfaction scores. 

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older
• Available to work: weekdays

Preferred qualifications:

• At least high school diploma or equivalent or higher
• Retail skills: customer service
• Retail skills: addressing customer complaints

About American Home Contractors

American Home Contractors is a fast-growing, industry-leading exterior remodeling company serving homeowners across the Mid-Atlantic. We specialize in roofing, siding, windows, doors, gutters, and premium solar solutions, including Tesla Solar Roof installations.

With thousands of 5-star reviews and operations across multiple states, our mission is simple: to install peace of mind for every homeowner we serve.

Position Overview

We are seeking a hands-on Call Center Manager to lead and support our Customer Service Representative (CSR) team across two office locations.

This role is ideal for a leader who enjoys staying connected to day-to-day operations while also developing people, improving processes, and driving performance. The Call Center Manager will balance active involvement on the phones, while coaching, performance management, and cross-functional collaboration.

This is a 100% in-office position, based out of either Fulton, MD or Chantilly, VA, with time spent in both offices.

Our Call Center Environment

• High-volume inbound and outbound call activity
• CSRs average 100–150 outbound calls per day
• Inbound calls are answered promptly, with a strong focus on customer experience
• Real-time scheduling adjustments and dispatch coordination occur throughout the day
• CRM accuracy directly impacts field productivity and revenue
• The CSR team supports multiple business lines: Tune-Up Program, Retail exterior replacements, Solar Roofing, and Solar Panels

What You’ll Do

• Lead, coach, and support a team of CSRs
• Stay engaged with daily call activity and assist with inbound or outbound calls as needed
• Monitor call performance, outbound productivity, and appointment-setting metrics
• Provide real-time coaching and feedback to help CSRs improve call quality and confidence
• Support accurate scheduling, dispatching, and same-day adjustments
• Partner with Marketing, Sales, and Operations to ensure lead flow and staffing are aligned
• Review dashboards and reports to track performance and identify opportunities
• Conduct 1:1s, performance reviews, and coaching conversations
• Participate in hiring, onboarding, and team development
• Ensure CRM (Zoho) data is accurate and consistently maintained
• Help refine workflows, scripts, and standard operating procedures
• Assist with resolving escalated customer issues professionally and efficiently
• Model company core values: Integrity, Hard Work, and Service

What Success Looks Like

• Strong, consistent call performance across the team
• High-quality appointments that align with business goals
• Reliable CRM data that supports marketing and operations
• Engaged, supported CSRs who understand expectations
• Smooth coordination with field teams and minimal scheduling disruptions
• Positive customer feedback and effective resolution of concerns

What We’re Looking For

• 3+ years of experience leading or supervising teams in a call center or high-volume customer service environment
• Comfort managing both inbound and outbound call activity
• A leadership style that combines coaching, accountability, and approachability
• Strong attention to detail and respect for accurate data and processes
• Experience using CRM systems and call center tools
• Ability to thrive in a fast-paced, collaborative environment
• Willingness to work fully in-office and spend time at both office locations

Preferred Experience

• Background in home services, construction, trades, or appointment-based sales
• Familiarity with Zoho CRM, RingCentral, Podium, or similar tools
• Experience working closely with marketing or lead generation teams

Why This Role Is Unique

This position offers the opportunity to lead a close-knit team, stay connected to the work, and play a meaningful role in shaping how customers experience our brand. It’s well-suited for a leader who enjoys being visible, accessible, and involved, while still driving performance and growth.

Job Description:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support Americas food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

• Accurately, timely and safely selects product from pick slots and palletizes product for orders. Carefully organizes product for pick up in assigned will call area. Keeps will call area organized, clean and free of clutter and debris.
• Provides administrative support including verbal/written communication, all required paperwork and system data entry. Completes all duties accurately and timely.
• Analyze and interpret numerical data and perform basic math functions. Ensures count accuracy, record count, and verifies quality and labeling of orders according to shipping documents.
• Communicate with customers, vendors and company personnel in a positive and proactive manner.
• Understands the critical need for Food Safety and HACCP in all work activities, application and documentation.
• Perform back up work for warehouse, as needed, including but not limited to receiving, let-downs, put-away, selection, sanitation, loading, etc.
• Performs other related duties as assigned.

Qualifications:

Company description

Awards and Accolades

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. Position responsibilities include:

Position Responsibilities:

• Ensure proper training for Call Center operations.
• Review training requests based on Call Center needs.
• Develop, execute, and track training opportunities.
• Oversee and manage employee conduct within Call Center.
• Manage hiring processes for new employees.
• Generate monthly progress reports.
• Review corporate expenditure and billing documents.
• Oversee Dispatcher Shift Bid process.
• Provide Federal Management operational effectiveness reports.
• Optimize dispatch program performance.
• Recommend equipment needs and replacement.
• Conduct electronic file review for dispatch personnel.
• Assist in ensuring staff attains dispatch goals.
• Attend supervisory strategy and performance meetings.
• Create and oversee the Performance Management Plan.
• Review, approve, and amend performance reviews.
• Address all standard operating procedure (SOP) issues.
• Maintain 24-hour day connectivity with the Call Center.
• Act as liaison between contract and Federal staff.
• Maintain knowledge of HVAC/CRAC unit systems.

Position Requirements:

• High School diploma or GED.
• Any equivalent combination of education and experience.
• At least 5-10 years of communications dispatching/supervisory experience.
• Knowledge of a 24-hour emergency communication center.
• Knowledge of principles and processes for providing customer services.
• Industry Standard recognized certifications relating to 911/Call Center Operator and/or Supervisor training.
• Demonstrated ability to supervise a staff of 30-50 employees.

This position is located in Denver, CO. Hiring range: $75,000- $85,000. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer.