Bowman Williams Jobs in Usa

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Assistant Manager of Sales and Service role

You will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Criteria

Excellent communication, organization and leadership skills

Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner

Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities

2-3 years of previous retail sales experience or management experience in a customer service related field

Physical Requirements

Must be able to be mobile on the sales floor for extended periods of time

Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

Full time associates are expected to have open availability to meet the needs of the business.

Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differenceswhatever they may beare valued, explored and appreciated.

Benefits Just for You

This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be: $22.00-$25.00 per hour.

Depending on your position and your location, here are a few highlights of what you might be eligible for:

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Your Journey in Continued Learning

Individual development plans and career pathing conversations

Annual performance appraisals

Cross-brand and cross-functional career opportunities

Online learning opportunities through brand specific resources and WSI University

Leadership development opportunities

SWDS Drivers are responsible for delivering products to customers from Sherwin-Williams stores using company vans or pick-up trucks.

Drivers ensure deliveries are complete, packed correctly, and safely delivered to the correct customer.

Drivers are accountable for customer satisfaction and for transporting items in a safe, timely manner.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.

The company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the company's customers, staff, employees, vendors, contractors, and the general public.

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #2191, located at: 412 Columbia Avenue Lexington, SC 29072. This is a part-time position.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the company's customers, staff, employees, vendors, contractors, and the general public.

Location: Wheeling, WV. We will also consider candidates from the Columbus, OH location to work at that site.

Schedule: Monday-Friday 1pm - 9:30pm EST

Qualifies for an additional $1.75/hour shift differential.

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Do you have a keen eye to even the smallest of details? This position could be for you! In this role, your primary function will be document review and preparation. This includes creating spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents to support the client’s brand and track the progress of all work.

Job duties:

• Create and edit legal documents to client specifications using applicable software.
  
  

• ​Transcribe tapes, scan, and clean documents, and convert documents to/from different file formats.
  
  

• Recover/restore corrupted document files when needed.
  
  

• Handle sensitive and/or confidential documents and information.
  
  

• Transcribe tapes, scan and clean documents, and convert documents to/from different file formats.
  
  

• Use document comparison software, red-lining, and general editing to correct legal documents as directed.
  
  

• Create complex formulas and functions to analyze data
  
  

• Produce spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents as requested.
  
  

• As part of the shift, may need to intake work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester and prioritize work requests across team
  
  

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

• Associate degree preferred. An equivalent combination of education and/or experience may be considered when the degree is directly related to the functions of the job.
  
  

• Minimum of two years’ experience in a legal document production environment preferred.
  
  

• Expert knowledge of MS Excel, including ability to use spreadsheets, graphing, tables, calculations and automation efficiently to process large quantities of data.
  
  

• Advanced knowledge of MS Office (Excel, and PPT), including formatting documents with Styles, and generating a table of contents and table of authorities; strong keyboarding and typing skills
  
  

• Ability to work in a fast-paced, team environment and as an independent operator.
  
  

• Attention to detail with emphasis on accuracy and quality.
  
  

• Able to apply intermediate requisite knowledge of appropriate grammar, spelling, composition to work requests
  
  

The salary range for this role at the noted RRD location is $20- $22 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLWV

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Location: Wheeling, WV. We will also consider candidates from the Columbus, OH location to work at that site.

Schedule: Tuesday to Saturday, 7:00pm to 3:30am EST

Qualifies for an additional $2.75/hour shift differential.

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Do you have a keen eye to even the smallest of details? This position could be for you! In this role, your primary function will be document review and preparation. This includes creating spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents to support the client’s brand and track the progress of all work.

Job duties:

• Create and edit legal documents to client specifications using applicable software.
  
  

• ​Transcribe tapes, scan, and clean documents, and convert documents to/from different file formats.
  
  

• Recover/restore corrupted document files when needed.
  
  

• Handle sensitive and/or confidential documents and information.
  
  

• Transcribe tapes, scan and clean documents, and convert documents to/from different file formats.
  
  

• Use document comparison software, red-lining, and general editing to correct legal documents as directed.
  
  

• Create complex formulas and functions to analyze data
  
  

• Produce spreadsheets, charts, graphs, mail merges, tables, presentations, and other documents as requested.
  
  

• As part of the shift, may need to intake work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester and prioritize work requests across team
  
  

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

• Associate degree preferred. An equivalent combination of education and/or experience may be considered when the degree is directly related to the functions of the job.
  
  

• Minimum of two years’ experience in a legal document production environment preferred.
  
  

• Expert knowledge of MS Excel, including ability to use spreadsheets, graphing, tables, calculations and automation efficiently to process large quantities of data.
  
  

• Advanced knowledge of MS Office (Excel, and PPT), including formatting documents with Styles, and generating a table of contents and table of authorities; strong keyboarding and typing skills
  
  

• Ability to work in a fast-paced, team environment and as an independent operator.
  
  

• Attention to detail with emphasis on accuracy and quality.
  
  

• Able to apply intermediate requisite knowledge of appropriate grammar, spelling, composition to work requests
  
  

The salary range for this role at the noted RRD location is $20- $22 /hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLWV

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Shift: Monday to Friday, 8AM – 5 PM

Job duties

(* denotes an “essential function”)

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• *Follow procedures to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.
  
  

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.
  
  

The rate of pay for this role at the noted RRD location is $23.00 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and visioncoverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Barnard College, one of the most dynamic liberal arts colleges in the United States, invites nominations of and applications from established leaders to serve as the next Constance Hess Williams '66 Director and Assistant Vice President (AVP) of the College's Athena Center for Leadership. Founded in 2009, Barnard's Athena Center for Leadership is dedicated to the advancement of strong, bold women. The next Director and AVP will creatively build upon the Center's existing programming while also ensuring that the Center is fully integrated into the College's mission of empowering women. The Athena Center's programs explore what it means for women to lead, innovate, collaborate, and excel. Current and future initiatives include: (1) programs that ensure leadership development is a core element of the student experience at Barnard, providing all students with the tools and creative confidence to influence positive change, generate impact, and develop ambitious solutions to challenging problems; (2) practical leadership training for all students who are in or are seeking leadership roles on campus; (3) women-centered events on campus that highlight extraordinary leaders from diverse fields and organizations; (4) off-campus experiences that enable students to learn about leadership skills and drive innovation and social change; and (5) The Athena Film Festival a multi-day celebration that champions diverse, nuanced, and complex stories of women leaders. Reporting to the Vice President for Campus Life and Student Experience and Dean of the College, the Constance Hess Williams '66 Director and AVP will build upon these successful initiatives to envision the next phase of the Athena Center, with an ongoing focus on leadership development for Barnard students and alumnae. The Director and AVP will define and lead the strategy and goals for the Center's continued momentum. The Director and AVP will also ground the work of the Center in the College's Bold History Fearless Future plan, ensuring that the Center's work and staff are advancing the mission of the College. Importantly, the Center will play a vital role in bolstering Barnard's reputation as the best women's college in the world. This is a unique opportunity to join a premier academic institution and direct the transformation and continued growth of a center dedicated to women's leadership and student development. The ideal candidate will be a demonstrated leader and an accomplished strategist, change agent, and community builder who has significant experience in, and a track record of, successfully advancing women's leadership in collaboration with others.

Duties & Responsibilities

• Lead a dynamic team of professionals whose core mission is to support the Athena Center for Leadership and the mission of the College.
• Design and lead programmatic initiatives focused on women's leadership, entrepreneurship and innovation, societal advancement, and similar topics.
• Develop and implement a clear, campus-wide strategy to ensure that Center programming reaches and serves all Barnard students, while also fostering alumnae engagement with the Center. The Director and AVP will serve as a collaborator with multiple campus partners, including Beyond Barnard, the Center for Engaged Pedagogy, Student Experience and Engagement, and the LeFrak Center for Wellbeing.
• Oversee the continuous evolution of core initiatives, including leadership development programs for all students, practical leadership training, women-centered events, off-campus experiences, and the high-profile Athena Film Festival.
• Partner with other campus leaders to ensure leadership development is a core element of the student experience at Barnard and to create and implement a campus-wide plan for supporting practical leadership development and training for students serving in positional and non-positional leadership roles on campus.
• Engage alumnae in mentoring and guiding students while also determining how the Center may best partner with Barnard Next to support alumnae seeking ongoing professional development and leadership training programs for their careers.
• Build and maintain robust relationships with essential stakeholders, including Athena Center staff; Barnard students, faculty, staff, and alumnae; and the Athena Leadership Council.
• Convene a consistent cadence of collaboration with the Athena Leadership Council and lead interactive engagement between the Athena Leadership Council and the Barnard College campus community.
• Expand the Center's reach and reputation and grow networks of support beyond the College.
• Collaborate with external partners to lead and support the Athena Film Festival and to enhance Barnard's brand in New York City and beyond.
• Collaborate with the Office of Advancement to support effective fundraising on behalf of the Center.
• Provide exemplary management of people at all levels, demonstrating a track record of building, mentoring, and inspiring high-performing teams to achieve great outcomes.
• Oversee the Center's budget, manage financial resources, and ensure funds are used efficiently and strategically.
• Serve on the leadership team of the Vice President for Campus Life and Student Experience and Dean of the College.
• Serve on College-wide committees as requested.

Skills, Qualifications & Requirements

Required Qualifications

• The next Constance Hess Williams '66 Director and AVP of Barnard's Athena Center for Leadership will have extraordinary leadership abilities, as evidenced by past experiences and future vision. The Director and AVP will have a bachelor's degree and a minimum of 10 years of related experience with progressively greater leadership and management responsibilities, preferably within higher education or similarly complex organizational settings.
• Among other things, the Director and AVP's past educational and work experiences will demonstrate: a true understanding of the importance of women's leadership and the ability to convey that understanding to a wide range of audiences; commitment to and passion for the advancement of women's leadership; the ability to relate effectively and positively to students; a track record of building relationships and coalitions of diverse stakeholders; a track record of successfully designing and implementing programs, initiatives, or businesses/social enterprises; smart, creative critical-thinking skills; the ability to engage in strategic development and hands-on engagement equally; the ability to absorb detail while maintaining vision and establishing priorities; exceptional communication, presentation, and collaboration skills, including the ability to effectively communicate with a wide variety of audiences; the ability to prioritize, work both independently and cooperatively, and pivot to accommodate uncertainty and change; excellence in the management of people at all levels and a track record of building, mentoring, and inspiring teams in achieving great outcomes; enthusiasm for traveling and working outside of regular business hours as required.

Preferred Qualifications

• An advanced degree (Master's or Ph.D.) in Higher Education Administration, Social Sciences, Public Policy, Law, Business, or a related field.
• Experience working at or with institutions of higher education or other institutions dedicated to feminist principles.
• Demonstrated success in working with development professionals to secure external funding or partnerships to advance women's leadership.

Salary Range: $185,000 - $190,000 annually

Company: Barnard College

Time Type: Full time

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Market®, Gourmet Garage®, Di Bruno Bros.®, and Morton Williams® banners.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.

About You

As a member of the Southern Perishables Logistics Team, the Temp Logistics Administrative Clerk will be responsible for performing various essential administrative functions in support of warehousing operations. These include, but are not limited to, data entry for receiving, store invoicing and delivery administration receipts. Additionally, the Temp Logistics Administrative Clerk will provide the necessary service to warehouse operations when needed and fulfill any request for retail, perishable and grocery warehouse operations. This position supports a 7 day operation and works directly with the Supervisory team to provide seamless product workflow to 400+ stores under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Market®, Gourmet Garage®, Di Bruno Bros.®, and Morton Williams® banners. The associate would be working 2:30pm-10:30pm any 5 of the 7 days in the week.

Core Functions

• Assist management to ensure high sanitation/safety standards and smooth warehouse workflow
• Data entry for receiving, store invoicing and delivery administration receipts
• Monitors warehouse and machine scratches to prioritize needed selection items
• Maintains accurate productivity reports
• Responsible for RF units, keeping batteries charged, and maintains an updated log on all equipment
• Interact with supervision and the affiliated workforce in areas of selection, receiving and housekeeping
• Insures proper adherence to policy and accuracy
• Additional duties as required for business needs

Knowledge and Skill Requirements

• High School graduate or equivalent required, some college a plus
• Knowledge of WMS, Rapid and item maintenance functions is essential
• Strong analytical, organizational, and administrative skills is essential
• Well-developed verbal, written, and interpersonal skills. Ability to communicate professionally, persuasively and effectively, both in person and through email communication
• Flexibility with work schedule: ability to work any 5 out of 7 day schedule, frequent overtime, alternate shifts, holidays and weekends – work week and days off will be based on business needs and may not contain traditional Saturday/Sunday off days
• The scheduled time is 2:30pm-10:30pm.
• Excellent computer skills (Microsoft Office Suite proficiency required to include creating spreadsheets in Excel
• Able to work independently as well as with a team
• Ability to multi-task and work under pressure meeting deadlines as required
• Bi-lingual English/Spanish preferred

Working Conditions & Physical Demands

• Ability to stand, walk, and look up and down for long periods of time
• Ability to work in refrigerated warehouse environment for long periods of time
• Ability to sit and look at computer screens for long periods of times, when required
• Ability to operate mobile equipment (single pallet jack)
• Must wear protective steel toe footwear at all times
• Occasional bending, lifting and/or moving a case up to 25 pounds

Core Competencies

• Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
• Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships.
• Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
• Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
• Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
• Drive for Results: Supports divisional and strategic objectives through achievement of work goals.

Compensation and Benefits

The salary range for this position is $17.50 per hour. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations.

Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

The Site Manager is an operations leader who will communicate a vision for how Williams Lea best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.

Operational Leadership

• Responsible for overseeing day-to-day operations across all service lines with an emphasis on the front-end services that include hospitality, catering, concierge, events, and reception. Other departments include reprographics, mail, and facilities management.
• Ensure seamless, high-touch guest experiences aligned with white-glove service standards.
• Implement and manage standard operating procedures, workflow optimization, quality metrics, and service delivery goals.
• Lead continuous improvement initiatives and proactively address operational issues before they escalate.
• Utilize workflow management tools to monitor service delivery and inform staffing decisions.
• Partner with cross-functional teams to ensure integration with client expectations and organizational policies.

Job Duties:

• *Establish high-end level quality of service delivery across all supported departments.
• *Implement standardized processes for all aspects of operations
• *Track operational controls and ensure management information reporting requirements are fulfilled
• *Accomplish action items from account plans
• *Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services
• Follow delegations of authority for operations team
• *Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting
• *Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
• *Investigate and resolve issues escalated by the client(s) and communicate significant issues to the Operations

Director and client services

• Have a strong knowledge clients’ businesses and the impact of our services
• *Manage overall performance metrics of accounts/departments against contract/target metrics
• Provide team with clear communications regarding target metrics/expectations and support their achievements
• Escalate operational, compliance and financial risk areas
• *Manage the selection, induction, development, retention, motivation and performance of direct reports
• Establish a structured succession plan for key roles
• *Support new business implementation
• Cascade key business and organizational messages down to the associate level, per the appropriate channels
• Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement
• Ensure that operational processes stay within agreed upon budgets and timelines
• Provide training and development opportunities and serve in mentoring role for his/her direct reports
• Compilation and issue of monthly client billing
• *Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork
  
  

• Bachelor’s degree or equivalent experience is required
• Over 5 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service and guest services high end environment
• Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations
• Excellent client service skills with a service-minded approach towards the client
• Proven experience in the delivery and management of complex multi-service solutions for clients
• Minimum of two years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L
  
  

RRD's current salary range for this role is $84100 to $134600 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Schedule: Monday - Friday 8:00am - 5:00pm

The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client.

Job duties

(* denotes an “essential function”)

• *Ensure team provides outstanding service to client, while building strong customer relationships
• *Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
• *Create an environment conducive to service expansions and new business opportunities
• *Maximize profitability through the effective utilization of labor and resources
• *Immediately resolve any operational problems or issues
• *Produce required reports on schedule
• *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
• *Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
• *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
• *Train new employees on policies and procedures
• *Address performance issues among team members
• *Work with manager to create development plans and challenging assignments for team members
• *Escalate to manager client or team concerns to proactively resolve issues
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Other duties as assigned

• Bachelor’s degree or equivalent experience
• 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
• 3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
• Understanding of USPS regulations
• Understanding of reprographics equipment and usage
• Intermediate Microsoft Office Word and Excel skills
• Basic Microsoft PowerPoint skills
• Prior experience managing vendors preferred
• Basic P&L understanding a plus
• Demonstrated experience prioritizing competing priorities under tight deadlines
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.
  
  

RRD's current salary range for this role is $48,500 to $70,900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans