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Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Provides professional nursing care through skillful assessment, diagnosis, outcomes identification, planning, implementation, and evaluation in accordance with facility or department policies and procedures. Directs and manages the care of designated patients. Utilizes effective and appropriate communication styles. Assists in maintaining a safe work environment and maintains clinical and professional competency as appropriate to the population of patients served.

Job Duties

• Assesses, plans, implements, and evaluates the care for designated patients. Recognizes the need for and initiates collaboration/communication with physicians, interdisciplinary team members, and takes actions to proactively resolve patients needs. - Synthesizes available data, information, and knowledge relevant to the situation to make decisions which optimize patient outcomes based on ANA Scope and Standards of Practice and the Code of Ethics.
• Demonstrates commitment to quality and safety, in accordance with established policies and procedures, utilizing evidence-based practice. Participates in evidence-based practice and research projects as applicable.
• Uses effective and appropriate verbal and non-verbal communication styles with patients, significant others, visitors, staff, and professional colleagues.
• Coordinates and provides patient and family education throughout treatment course to facilitate an effective transition of care.
• Functions as a department team member to support unit and hospital goals and objectives. Participates in all phases of the performance improvement process, including organizational and unit-based patient experience goals.
• Performs validated technical skills based upon clinical specialty and unit practice.
• Utilizes technology and incorporates technology to optimize alternative modes of care delivery.
• Demonstrates leadership and team building skills including: - Teaching and mentoring new colleagues and department interns. Additional precepting, as assigned. - Delegating on the basis of skills and expertise of team member, acuity and specific needs of the patient, and time availability of team members.- Providing input as requested for performance appraisals of care delivery team members.

• Graduate of accredited Nursing program.
• Knowledge and competence that reflects current nursing practice.
• Ability to organize and prioritize assignments in the delivery of patient care.
• Successful completion of additional orientation programs related to specialty.
• Attainment and maintenance of unit-specific competencies.
• Basic computer skills.
• American Heart Association Basic Life Support - State of Pennsylvania Upon Hire
• RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire

• Bachelor’s Degree Nursing

Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

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We're looking for a licensed Speech-Language Pathologist (SLP) who is passionate about helping children thrive. In this role, you'll deliver individualized therapy to pediatric patients with cognitive, physical, or sensory delays—right in their homes or community settings. You'll assess each child's needs, develop personalized care plans, and provide evidencebased interventions that support communication, feeding, and overall development. As part of a collaborative care team, you'll play a vital role in helping children reach their full potential in a supportive and compassionate environment.

Join the At Home Healthcare team and become part of our caring family!

For our exceptional caregivers and for our pediatric patients, home care becomes deeply personal, unfolding within the comforting embrace of home. Explore the opportunities waiting for you – come home to At Home Healthcare.

A licensed and Speech Language Pathologist (SLP) will provide therapeutic programs to pediatric patients with cognitive, physical, and sensory disabilities or delays in the home and community setting. The SLP plans, implements, and evaluates patient care plans to restore or maintain patient well-being. Provides interventions for deficits and elicits responses. Participates in the coordination of care.

Responsibilities:

• Evaluates patients with physical, psycho-social and/or cognitive impairments to determine if speech therapy can benefit the patient's quality of life.
• Provides supervision to Speech Language Pathologist Assistants and Clinical Fellowship, when applicable, in the performance of patient care that is consistent with the patient's needs.
• Develops and evaluates the plan of care in partnership with the physician and caregiver.
• Coordinates care and documents coordination with all physicians and other health care clinicians involved in the care of the patient as needed and appropriate.
• Provides therapeutic treatments for speech, language, cognitive and swallowing disorders with appropriate tests and measurements. Provides services that are ordered by the physician as indicated in the plan of care.
• Documents, prepares, and completes clinical notes, verbal orders and other clinical record documentation on an ongoing basis and in a timely manner

Qualifications:

• Current Texas State License in Speech-Language Pathology
• Master's Degree in Speech Pathology from an accredited university
• Prefer one year experience in acute care, rehabilitation setting, or home health.

• 
  
• Medical: Multiple plan options.
  
• Dental: Delta Dental or reimbursement account for flexible coverage.
  
• Vision: Affordable plan with national network.
  
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
  
• Retirement: Competitive retirement package to secure your future.
  

The Ambulatory Registered Nurse (RN) is an essential and highly valued part of our outpatient surgical care team. You’ll work alongside surgeons, residents, and NPs/PAs and other healthcare professionals to deliver exceptional care to patients in the Breast and Melanoma surgical practice. This role offers the possibility of some remote work, giving you added flexibility and helping you maintain a healthy work–life balance.

As an RN in this practice, you’ll guide patients through both the preoperative and postoperative stages of their care journey. You’ll provide meaningful education, offer reassurance, and help patients understand their treatment plans. You’ll also collaborate with multiple specialties—including Breast Clinic, Medical Oncology, Radiation Oncology, and Plastic Surgery—and support non–face-to-face triage through phone and portal messaging. Your work with the electronic health record and in‑basket system helps ensure smooth coordination, accurate order management, and efficient surgical scheduling.

Your expertise, compassion, and presence make a real difference in the patient experience. This role proves to be fulfilling work, and is supported by a team that values communication, collaboration, and your overall well-being.  Strong interpersonal and communication skills, critical thinking abilities, and a commitment to patient education are essential. The RN must be well-organized, able to multitask effectively, and thrive in an autonomous yet collaborative team environment.

The registered nurse (RN) is accountable for the coordination of nursing care, including direct patient care, patient/family education and transitions of care. The RN supports professional nursing practice across practice settings and across the continuum of care to meet the needs of the patient and family. The RN will function within the Mayo Clinic Nursing Professional Practice Model, which includes accountability for planning, implementing, evaluating and communicating all phases of nursing care for assigned patients. The ANA Nursing: Scope and Standards of Practice provide a basis for the practice of the RN. The RN provides leadership through activities such as preceptor role, informal and formal leadership roles, and quality improvement efforts. The RN delegates patient care according to skill level, experience, patient acuity, fiscal accountability and availability of resources. The RN possesses excellent communication skills; is skillful in mentoring and teaching; and may participate on committees or projects.  

For New Graduate Nurses: Please apply through the Nurse Residency Program posting, which is specifically designed to support new graduate RNs. Visit the Nurse Residency webpage for program details including current and upcoming application windows. Within the Nurse Residency application process, you may indicate work units and specialties of interest. If selected to move forward, you will meet with a Nursing Placement Coordinator who will help you explore Mayo Clinic opportunities that are best aligned with your current and future professional goals. Together, we’ll identify a work area that provides an excellent foundation for your nursing career.

This role is eligible for TN sponsorship. Successful sponsorship will require state licensure and completion of the VisaScreen or equivalent certification. 

Graduate of a nursing program, as recognized by the Accreditation Commission for Education in Nursing (ACEN), Commission on Collegiate Nursing Education (CCNE), National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA). One year of RN experience required.  

All entry-level associate degree registered nurses with a RN start date of April 1, 2020 and after must provide documented evidence of program completion of the baccalaureate degree in nursing from an accredited nursing program within five years from the last day of the month of the RN start date.

All entry-level associate degree registered nurses with a RN start date prior to April 1, 2020 must provide documented evidence of program completion of the baccalaureate degree in nursing from an accredited nursing program as stipulated by the degree requirement program in place at time of hire.

Additional Qualifications:

1 year RN experience required

Internal or External RNs.  Required:  Must have a least ONE YEAR current RN experience which could include Ambulatory/Outpatient, Operating Room or bedside nursing.  Experience in caring for the surgical patient is preferred.  Must be able to problem solve, work independently and demonstrate strong navigation skills in the electronic environment. Applicant must be self-motivated and work well with minimal direction. The RN will assume responsibility for telephone interactions and assume and establish effective collaborative roles with multidisciplinary colleagues. Excellent interpersonal communication skills are essential.

Excellent communication skills (verbal and written). Experience working in a team environment. Computer skills required, prior experience with electronic medical record systems preferred. Ability to adapt to unpredictable situations within the work setting. Demonstrated leadership, effective communicator, and excellent critical thinking skills.

Internal applicants are required to attach their three most recent performance appraisals.

License and Certification (Must obtain prior to start date):  

Current RN license by applicable state requirements.

BLS (Basic Life Support) must be valid for 90 days post start date; acceptable certifications include: American Heart Association (AHA)/ Heartcode® BLS, Military Training Network, Red Cross (CPR/AED for Professional Rescuers and Health Care Providers).

Additional state licensure(s) and/or specialty certification/training as required by the work area. 

• 
  
• Medical: Multiple plan options.
  
• Dental: Delta Dental or reimbursement account for flexible coverage.
  
• Vision: Affordable plan with national network.
  
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
  
• Retirement: Competitive retirement package to secure your future.
  

The registered nurse (RN) is accountable for the coordination of nursing care, including direct patient care, patient/family education and transitions of care. The RN supports professional nursing practice across practice settings and across the continuum of care to meet the needs of the patient and family. The RN will function within the Mayo Clinic Nursing Professional Practice Model, which includes accountability for planning, implementing, evaluating and communicating all phases of nursing care for assigned patients. The ANA Nursing: Scope and Standards of Practice provide a basis for the practice of the RN. The RN provides leadership through activities such as preceptor role, informal and formal leadership roles, and quality improvement efforts. The RN delegates patient care according to skill level, experience, patient acuity, fiscal accountability and availability of resources. The RN possesses excellent communication skills; is skillful in mentoring and teaching; and may participate on committees or projects. A subset of employees may be required to drive their personal vehicle as a part of the responsibility of their role. 

This role is eligible for TN sponsorship. Holders of F1 status eligible for post-completion OPT are welcome to apply. This role is NOT eligible to participate in the F-1 STEM OPT extension program. Successful sponsorship will require state licensure and completion of the VisaScreen or equivalent certification.

Graduate of a baccalaureate nursing program. 

One year of RN experience in an applicable care setting or one year of LPN experience at Mayo Clinic is preferred.

Additional Qualifications:

Excellent communication skills (verbal and written). 

Experience working in a team environment. 

Computer skills required, prior experience with electronic medical record systems preferred. 

Ability to work flexible hours, which may include days, evenings, nights, holidays, and weekends and on-call. 

Ability to adapt to unpredictable situations within the work setting. 

Demonstrated leadership, effective communicator, and excellent critical thinking skills. 

License and Certifications:

Current RN license by applicable state requirements. 

Arizona and Florida - Maintains Basic Life Support (BLS) competency.

Midwest - Maintains current Basic Life Support for Health Care Providers from one of the following programs: American Heart Association or American Red Cross.

Positions that are not on campus may not require current Basic Life Support (BLS) competency as determined by the work area. 

Additional state licensure(s) and/or specialty certification/training as required by the work area.

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:

Location:

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

We are actively recruiting a Strategic Partnerships Manager for our Optical Interconnect program in the Photonics Platforms Business (PPB).

PPB is a rapidly growing business within Applied Materials. We are harnessing the power of Applied Material’s world-leading material science and nano-fabrication capabilities to enable the next generation of Optical Interconnects for AI Data Centers.

The purpose of the Strategic Partnerships Manager role is to develop and nurture deep engagements with our most important partners.

Experience in the Photonics industry is essential

Key Responsibilities:

• Identify and develop deep long term partner relationships.
• Negotiate and own joint development agreements and programs.
• Scope and coordinate partner project plans and Statements of Work, in tight collaboration with engineering
• Team with the Engineering, Technical Project Management, Product Marketing, Manufacturing, and Supply Chain groups.
• Ensure execution to your commitments
• Transition Joint Development programs into long term supply arrangement together with the Supply Chain team.
• Shape partner and internal roadmaps.
• Keep up to date on the industry ecosystem, and educate the management team on changes, and what they mean.

Key skills and experience:

• Minimum Bachelor’s degree, ideally in a technical discipline. MBA a plus
• 5+ years of relevant professional experience
• Excellent communication skills, including active listening and questioning to really understand what partners bring to us, and what they need from us
• Fluent English language and experience communicating with people from different countries on the phone and in-person
• Experience in the AI Data Center, AI, or Silicon Photonics industries
• Experience developing strategic partnerships
• Business savvy – understands business basics
• Partner empathy
• Excellent presentation skills
• Experience influencing action without owning resources
• Experience in managing projects together with the engineering team
• Experience managing and leading multiple projects simultaneously
• Experience negotiating contracts and agreements
• Startup experience a plus

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary:

Location:

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

We are actively recruiting a Technical Marketer for the Photonics Platforms Business (PPB).

PPB creates brilliant solutions at the intersection of light and the human body. We build visual systems that make augmented reality effortless, beautiful, and deeply human. Born within Applied Materials, PPB combines startup-level agility with 50 years of material innovation expertise.

What began as a waveguide foundry quickly evolved into a fully integrated design-to-manufacturing capability. PPB owns the entire stack required to deliver consumer-grade AR experiences at scale, leveraging the world’s broadest portfolio of thin-film, patterning, and metrology technologies. With deep expertise in atomic-level materials engineering and unprecedented vertical integration, PPB is creating a world where photonics unlock new powers and possibilities for everyone.

We are looking for an experienced technical marketing expert to join our team, to help our go-to-market activities by driving analysis of ecosystem, cost, pricing, red team and bill-of-materials analysis.

General Profile: Recognized as an expert within the company. Anticipates internal and or external business challenges and/or regulatory issues; recommends process, product or service improvements. Solves unique and complex problems that have a broad impact on the business. Contributes to the development of functional strategy. Leads project teams to achieve milestones and objectives.

Key Responsibilities

1. Recognized as an expert and drives field/technical and customer engagement from a BU perspective.

2. Has expert understanding of global, technical and market trends and executes a systematic process for capturing competitive intelligence.

3. Drives alignment and tracks business focus on TAM, share, margin between BU and Field.

4. Leads project teams to achieve milestones/ objectives and map trends, opportunities and threats to roadmap and strategies.

5. Enhances technical communication and information flow between Field and Product Teams. Communicates customer info on applications, value validation and adoption issues.

6. Coordinate (TRM) Technical Review workshops with BU.

Functional Knowledge

• Regarded as the technical expert in their particular field
• Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function

Business Expertise

• Anticipates business and regulatory issues; recommends product, process or service improvements

Leadership

• Leads projects with notable risk and complexity; develops the strategy for project execution

Problem Solving

• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions

Impact

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines

Interpersonal Skills

• Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view

Education: Bachelor's Degree

Location: Santa Clara, on-site full-time

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Leadership That Inspires Excellence:
Patient Care Directors Make It Possible

Patient Care Director - Neonatal ICU - Full Time

Manage the all aspects and daily operations of emergency care at NewYork-Presbyterian Hospital/Morgan Stanley Children's Hospital. Maintain an autonomous environment that inspires nurses to reach their full potential. Mentor and evaluate over 100 FTEs and inspire their continued professional growth. Drive strategic initiatives that shape the future of emergency care and align with hospital wide goals. Regularly assess unit operations and identify process improvement to enhance the patient experience. Assume front line responsibility for unit's fiscal performance, resource allocation, scheduling, staff evaluation and patient care delivery on a 24-hour basis.

As a 58-bed Level IV tertiary NICU, we care for newborns who require the highest level of neonatal intensive care including HIE requiring total body cooling, extremely low birth weight premature infants, newborns with complex surgical conditions and neonates with complicated respiratory disorders that might need ECMO.

Our Level IV NICU has one of the lowest chronic lung disease rates in the whole country and our center has a world renowned NICU comfort care program as well being a fetal surgery center for neonates with neurological conditions like myelomeningocele. As a magnet designated children's hospital, we take pride in our highly skilled clinical nurses who offer the most current and evidence-based family centered care to our tiny patients

This is a full time mid shift position at NewYork-Presbyterian/Morgan Stanley Children's Hospital

Preferred Criteria:

• Five years of leadership experience in a NICU or within a large academic medical center
• Demonstrated leadership in leading unit development
• Experience with union environments
• National Certification

Required Criteria:

• At least three years of Level IV NICU experience
• Four years of leadership experience
• BCLS and NRP
• Master's degree in Nursing (MSN)
• Current NYS RN licensure (or willingness to obtain within 3 months)

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

__________________

• 2026 Best Companies in Healthcare, Biotech & Pharma – Glassdoor

• 2026 Best Place to Work – Glassdoor

• 2026 America’s Best Large Employers – Forbes

• 2026 America’s Best-In-State Employers – Forbes

• 2026 America’s Dream Employers – Forbes

• 2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek

• 2026 Best Places to Work in IT - Computerworld

• 2025 Great Place to Work Certified

• 2025 Best Employers for Women – Forbes

• 2025 Companies that Care – People

• 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay.

We are currently seeking dedicated professionals to work in our San Antonio office as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.

What you'll do:

• Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.

• Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.

• Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.

• Resolve status inquiries and, when appropriate, route to handling adjuster.

• Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.

• Apply strong time management skills by closely adhering to assigned work schedule.

• Embrace continuous improvement and development through coaching and collaboration with manager and team members.

• Use strong call management skills by assisting members within a timely manner and limiting non-productive time.

• May assign or initiate emergency services when required on specific claims.

• Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.

• Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED

• Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.

• Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.

• Ability to prioritize and multi-task while navigating through multiple business applications.

• Successful completion of a job-related assessment is required.

• May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

Compensation range: The hiring range for this position is: $43,750 to $45,750

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Associate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.

We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based at the following locations: San Antonio, TX, Colorado Springs, CO Campus. Relocation assistance is not available for this position.

What you'll do:

• Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. Life Regulatory team employees respond to specific regulatory/business needs as directed by policies and procedures.

• Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Life Regulatory team employees ask specific questions, often scripted, as needed to complete regulatory requirements and document relevant information.

• Assesses member financial situation and goals. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

• Develops and communicates appropriate life insurance strategies based on individual member needs. Provides basic protection advice and strategies. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

• Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Life Regulatory will refer members to Life Sales representative for advice and recommendations.

• Motivates member to take action on recommendation(s) and resolves objections using basic sales techniques and developing persuasion skills. Implements recommendation(s).

• Monitors legislative initiatives that may impact economy, society, and personal financial situation.

• Educates membership on implications of economic, industry trends, and tax law changes, as well as USAA's products and services.

• May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.

Work Hours:

• Monday – Friday / 7:30am – 8:00pm (Central)

• An 8 hour shift will fall within these hours

• This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:

• High School diploma or GED

• Required maintenance of Life/Health license and/or acquisition within 90 days

• Required annual completion of AHIP and Broker/Carrier appointments when applicable.

• Up to 1 year of financial industry and/or life sales experience

• Experience delivering frequent written and oral communication

• Experience acquiring and applying new concepts and information

• Experience processing and analyzing information

• Experience fulfilling requests and meeting deadlines

• Experience resolving conflict and negotiating

• Experience multi-tasking in an operating systems environment

• Experience participating in a team environment

• Successful completion of a job-related assessment may be required

What sets you apart:

• Active Group 1 Life and Health license

• 1+ yrs experience working in Sales with life insurance or financial services products

• 1+ yrs experience working in a call center environment 

• CLU® - Chartered Life Underwriter or comparable designation

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $45,470.00 - $79,110.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.