Basic Level Of Excel Jobs in Usa

About Excelligence Learning Corporation

Excelligence Learning Corporation ( ) is a leading developer, manufacturer, distributor, and multi-channel retailer of over 20,000 innovative, high-quality, and grade-appropriate educational products and teaching solutions, sold primarily to early childhood learning centers, elementary schools, PTAs, and consumers. The company has three core divisions: Supplies (Discount School Supply and Really Good Stuff), Equipment (Children’s Factory, Angeles, and Steffy Wood Products), and Services (Educational Products, Inc., ChildCare Education Institute, and Frog Street).

Primary Duties & Responsibilities:

• Develop and execute a comprehensive strategy for fulfillment operations, including the production of proprietary products like Colorations® craft paints, driving efficiency and alignment with company goals.
• Lead cross-functional collaboration with departments such as purchasing, merchandising, and IT to drive operational excellence and innovation.
• Oversee Profit and Loss (P&L) accountability for the fulfillment facility, ensuring financial performance aligns with company objectives.
• Maintain expenses at or below budgeted levels through data-driven decision-making and process optimization.
• Identify and implement process improvements, leveraging analytics to standardize and enhance operational workflows, particularly for light manufacturing processes like paint production.
• Utilize AI-driven tools and technologies to enhance operational efficiency, such as optimizing fulfillment processes and manufacturing workflows.
• Drive improvements in facility automation, enhancing systems like material handling equipment and warehouse management systems to increase productivity.
• Take ownership of safety culture and metrics, ensuring compliance with OSHA regulations and other safety standards.
• Play a key role in strategic planning, aligning operations with company forecasts and initiatives, incorporating data analytics for demand forecasting.
• Maintain regular, transparent communication with senior management and executive leadership through weekly business reviews to align on priorities and progress.
• Ensure service levels, metrics, and KPIs are consistently met, developing action plans to address performance gaps.
• Lead, coach, and develop management and supervisory teams, promoting a positive, inclusive, and high-performance culture.
• Build relationships with community leaders, educational institutions, and logistics peers to understand and influence the local business and employment climate.
• Drive network optimization and continuous improvement programs, emphasizing efficiency and innovation in the production and fulfillment of proprietary brands like Colorations®.

Qualifications:

• 10–15 years of progressive leadership experience, with a strong focus on fulfillment operations in semi-automated facilities.
• Demonstrated ability to engage and connect with diverse teams, from hourly associates to executive leadership, fostering trust and collaboration.
• Exceptional interpersonal and communication skills, with a proven track record of motivating and mentoring teams to achieve performance goals.
• Strong analytical and problem-solving skills, with expertise in using data and analytics to drive operational decisions and improvements.
• Expertise in fulfillment center operations, supply chain management, and labor planning; experience with light manufacturing processes is a plus.
• Proven leadership in cross-functional project management, with a focus on operational excellence and process improvement.
• In-depth knowledge of material handling equipment, related controls/systems, and warehouse management systems (WMS).
• Experience with light manufacturing, sub-assembly, or kitting processes.
• Ability to promote a culture of safety, employee engagement, and continuous improvement across all levels of the organization.

Education:

• Bachelor’s Degree required.

Travel:

• Less than 5% travel annually.
• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Our Benefits:

• Competitive Salary and Benefits Package
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Life Insurance
• Educational Assistance
• Employee Assistance Program
• 401(k) Company Match
• Parental Leave
• Paid Time Off carryover
• 12 Paid Holidays

Equal Employment Opportunity

Excelligence is an Equal Employment Opportunity (EEO) Employer. We are committed to providing equal employment opportunities to all employees, employment applicants, and other covered persons without regard to unlawful considerations of race, color, religion or creed, gender, sex, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, or any other classification protected by applicable local, state, or federal laws.

CULTURE SNAPSHOT:

Broad River Retail is a privately held organization where a diverse group of people work together and espouse our core values of integrity, personal excellence, customer satisfaction, collaboration, and innovation for the purpose of ‘Furnishing Life’s Best Memories.’ At Broad River, we believe that purpose begins with identity, which is why our people are referred to as “Memory Makers.” We know that everyone who works for our Company has the power to make positive, lasting memories not only for our Guests, but also for their fellow Memory Makers, our partners, their families, and in our communities. Our vision is to be the premier Ashley Store operator, and our mission is simply to be an excellent home furnishings retailer. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S., to being named as the National Home Furnishings Retailers of the Year in 2024 and landing us on the Best Places to Work list three years in a row in our industry.

AT A GLANCE:

The Director of Talent Acquisition (TA) will lead the overall TA function and devise talent acquisition strategies to support the organization’s talent growth and objectives. This role requires a strategic and critical thinker with a passion for building effective relationships, a strong understanding of talent acquisition, and a commitment to fostering a data driven culture.

DAY IN LIFE AS A DIRECTOR, TALENT ACQUISITION:

Strategic Leadership: Design and implement a comprehensive talent acquisition strategy that aligns with Broad River Retail’s goals, ensuring a diverse and high-quality talent pipeline.

Team Development: Lead, mentor, and develop the talent acquisition team, fostering a culture of continuous improvement and professional growth.

Stakeholder Engagement: Collaborate with senior and executive leaders to identify workforce planning needs, customize recruitment plans, and provide updates on talent acquisition initiatives.

Recruitment Strategy: Develop and execute a comprehensive talent acquisition strategy to attract top talent across all levels of the organization.

End-to-End Recruitment: Oversee the entire recruitment process, including sourcing, interviewing, and selecting candidates, ensuring a positive and efficient candidate experience.

Data-Driven Decision Making: Utilize recruitment metrics and analytics to evaluate the effectiveness of talent acquisition strategies, making adjustments as necessary to improve outcomes. Leverage data to identify effective recruiting channels and techniques.

Employer Branding: Enhance the organization’s employer brand by promoting its values, culture, and career opportunities through various channels, including social media and industry events. Collaborate with marketing and communications teams to highlight company culture and values.

Compliance and Best Practices: Ensure that all legal and recruitment practices comply with applicable employment laws and regulations and implement best practices to ensure fairness and equity in hiring.

Market Insights: Stay informed about industry trends, labor market dynamics, and competitive hiring practices to effectively position the organization as an employer of choice.

Budget Management: Oversee TA budget, optimizing resources to meet recruitment goals while maintaining cost-effectiveness.

WHAT YOU’LL NEED TO SUCCEED:

• Bachelor’s degree in human resources, business administration, or a related field; a master’s degree is preferred.

• 10+ years of experience in talent acquisition or recruitment, with at least 5 years in a leadership role.

• Proven experience in developing and implementing successful talent acquisition strategies in a fast-paced environment.

• Strong knowledge of employment laws, regulations, and best practices.

• Excellent communication, interpersonal, and presentation skills.

• Excellent leadership, communication, and interpersonal skills.

• Ability to analyze data and use insights to form people related strategic decisions.

• Ability to analyze data and use metrics to drive recruitment performance.

• Proficiency with applicant tracking systems (ATS) and recruitment tools.

• Experience working in Paycom is a plus.

WORKPLACE ENVIRONMENT:

While performing the duties of this job the employee is:

• Ability to work independently, as well as, in a collaborative team environment.

• This role is a hybrid (3 days in office) position after training and onboarding is complete.

• Travel to stores, Distribution Centers, and other travel as necessary up to 35% of the time.

• Employees must arrange an appropriate workspace that ensures their productivity. Must be able to participate in virtual meetings, on-camera, and calls with minimal distraction.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.

MEMORY MAKER PERKS & BENEFITS:

• Medical, dental, vision, and life insurance options

• Paid time off and 401K matching contribution

• Employee discount (40%) at BRR Ashley locations

• Internal Opportunities for career growth and advancement

• Competitive salary and comprehensive benefits package

• Opportunities for professional development and career advancement

• A dynamic, inclusive work environment that values diversity and collaboration

OUR COMMITMENT TO YOU:

Broad River Retail is an EEOC compliant committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

Scope of Position

The Director of Rooms is responsible for overseeing the management and operational excellence of the Rooms Division, ensuring a seamless and exceptional guest experience. This role encompasses the management of the Front Office, At Your Service, Housekeeping, Guest Services, and related departments, all aimed at delivering outstanding service and luxury standards. The Director of Rooms plays a critical role in driving guest satisfaction, optimizing operational efficiency, and maintaining consistency with JW Marriott Turnberry Miami Resort & Spa’s elevated standards. This role also involves developing and executing strategies that enhance the guest experience and operational performance.

Position Requirements

• Strong leadership presence suitable for a luxury environment, with the ability to inspire confidence and maintain a positive, solution-oriented attitude.
• Minimum of 5 years in progressively responsible management roles within the hospitality industry, with a focus on Rooms Division operations (Front Office, Housekeeping, etc.).
• Demonstrated success in Front Office and Guest Services operations, with a proven ability to enhance guest satisfaction and resolve concerns effectively.
• Capable of managing multiple priorities and tasks in a dynamic, fast-paced environment while maintaining a focus on quality.
• Excellent verbal and written communication skills, with an emphasis on active listening, empathy, and problem-solving.

Responsibilities

• Lead and oversee all operations within the Rooms Division, including Front Office, Housekeeping, At Your Service, and Guest Services, ensuring all departments operate cohesively to deliver exceptional guest experiences.
• Resolve all guest concerns swiftly and efficiently, ensuring high levels of satisfaction. Engage with guests proactively and professionally, addressing needs and anticipating expectations.
• Uphold JW Marriott Turnberry Miami Resort & Spa’s standards across all areas of responsibility, ensuring consistency in service delivery, cleanliness, and overall guest experience.
• Recruit, train, and mentor a strong team of managers and associates across the Rooms Division. Conduct regular performance evaluations, provide continuous feedback, and foster a culture of excellence and accountability.
• Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with JW Marriott Turnberry Miami Resort & Spa standards.
• Work closely with other departments, including Housekeeping, Maintenance, Sales, and Food & Beverage, to ensure smooth and integrated guest experience. Act as a liaison between the Rooms Division and other hotel departments.
• Build report with VIP guests, Bonvoy members, and distinguished visitors. Manage special requests and ensure personalized experiences that drive guest loyalty.
• Review and analyze Guest Satisfaction Surveys (GSS) and other feedback channels, developing strategies for continuous improvement.
• Manage payroll, labor costs, scheduling, and departmental budgets. Ensure cost-effective and efficient operations while maintaining high service standards.
• Ensure the safety and security of all guests and associates, adhering to health, safety, and security protocols.
• Initiate and execute continuous improvement programs to elevate the guest experience, optimize operations, and drive revenue.

Education

• High School diploma or equivalent or GED; 4 years’ experience in Guest services, Front Office, Housekeeping or related professional area.

OR

• 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in guest services, Front Office, Housekeeping, or related professional area. Must actively participate in the decision-making process on guest relocation for nights when over-capacity, execute accordingly, and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Ability to work varying shifts, including weekends and holidays, to ensure 24/7 operations of the Rooms Division.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).
• Solid understanding of Rooms Division operations, including Front Office systems, housekeeping, and guest services protocols.

Physical Requirements

• Must be able to stand and walk for extended periods during the workday
• Ability to use a computer, telephone, and other office equipment.
• Must be physically fit to lift, pull, and push items up to 50 pounds.

Also requires standing/walking/reaching and bending throughout shift.

YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. From startups to the Fortune 50, our customers rely on YES to help them unleash products that change lives – from cellphones and IoT devices, to AI and virtual reality, to diagnostic tests for COVID.

As a preferred provider of wet and dry process technology, we look forward to talking with smart, energetic, team-oriented people who can grow with us. We provide competitive salary and benefits, including employee stock ownership, and some of the best co-workers you’ll find anywhere. If this appeals to you, please read on!

Job Title: VP of Service

Location: Fremont, CA (USA) or Hsinchu (Taiwan)

Role Overview

We are looking for a resourceful and commercially oriented VP of Service to develop and lead our service business globally. This position will require direct interactions with key accounts as well as managing others to maximize quality, customer satisfaction and commercial growth consistent with YES’s overall business plan.

This position will report to the SVP, Worldwide Sales & BD.

Responsibilities include but are not limited to:

• Develop and implement the overall service delivery and operations plan for the Company’s products
• Create and adhere to an Annual Operating Plan with a focus on achieving annual revenue and target margin objectives
• Build a service operations team to deliver high value add service solutions that meet the defined profitability and customer satisfaction levels of the business
• Develop strategic marketing plans for service products
• Refine service offerings and strategies for effective pre-sales engagement which allow company to achieve revenue targets, corporate goals, and objectives
• Drive Customer Satisfaction through operation excellence and data dashboard metrics
• Champion Continuous Improvement Plans (CIP) for reducing escalation durations, time to repair, time to acceptance, and first-time right mentality
• Maintain focus on Voice of the Customer issues and escalate throughout the organization as needed
• Develop and monitor KPI measurements for all support field teams that clearly demonstrate impact and effectiveness
• Direct reporting and supervisory relationship with 2-5 regional service managers\directors
• Drive customer satisfaction program and balanced customer scorecard analysis to continuously improve customer satisfaction
• Assess Service leadership training needs based on performance gaps across the organization
• Provide leadership education and mentoring to both field and HQ management with the help of People & Culture (HR) to achieve customer satisfaction and enhance employee performance

The successful candidate will be highly collaborative, an excellent communicator, and possess an entrepreneurial spirit and drive consistent with a high performing start-up. The ideal candidate will also have the following educational background, work experience & personal qualities:

Qualifications

• Bachelor’s Degree in Science (minimum)
• 10+ years of progressive managerial experience in CAPEX semiconductor service management, with process experience in back end of line (BEOL) applications
• Successful experience leading global service organizations
• Proven track record of establishing strong, executive level customer relationships
• History of creating:
• Service models for new products including establishing world class I&W cost ratios
• Service customer satisfaction metrics
• Demonstrated ability to:
• Lead large teams and manage projects by leveraging data and analytics to drive measurable business results
• Communicate (verbal and written) with executive customer representatives
• Experience from start-up or growth company environments preferred
• Ability to interact effectively with multiple departments on cross-functional initiatives and priorities
• Excellent attention to detail, without losing the big picture
• Proven ability to tie strategic thinking to operational execution
• Proactive approach, with high sense of urgency
• Progressive thinker, open-minded
• Ability to travel approximately 30%

Travel Requirements

• Approximately 25% global travel

Compensation

YES offers a stimulating and fun working environment, competitive salaries, performance bonuses, healthcare benefits & company stock.

Additional Information

• Applicants must be currently authorized to work in the United States on a full-time basis.
• YES is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Come find out why YES is such a great place to work. Apply today!

Position Overview

Our luxury jewelry division seeking an experienced Director of Ecommerce & CRM as a key leadership position. This role is responsible for spearheading the division’s ecomm and clienteling strategies to drive ecomm growth, enhance retail store sales, and expand brand awareness. The role will own the entire Ecommerce P&L and will be responsible for achieving sales and margin targets of the channel.

Additionally, the position will oversee the Ecomm and CRM budgets; including developers, digital media, search, partnerships, client gifting, and offline DTC events. This position will be accountable for all digital analysis, optimizations, and timely strategy changes when necessary.

Key Responsibilities

E-commerce:

• Financial Accountability: Achieve sales and margin plans for DTC web-based sales
• Development and Execution of Ecommerce Strategy: Formulate strategies to increase online sales, improve user experience, and ensure the website aligns with the brand's luxury image.
• Digital Marketing: Collaborate with the marketing team to implement digital marketing campaigns, including SEO, SEM, email marketing, social media, and paid advertising to drive traffic and conversions.
• Website Management: Oversee the design, functionality, and performance of the site, ensuring it is optimized for both desktop and mobile devices.
• Product Management: Manage the online product catalog, ensuring accurate product descriptions, images, and compelling merchandising.

CRM

• Strategy Development: Refine the existing CRM & Clienteling strategy and manage its execution. Develop and implement new strategies to build and maintain strong customer relationships, increase customer loyalty, and drive repeat purchases.
• Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to personalize communications and offers. Evaluate current CRM software to determine its suitability for the business.
• Email Marketing: Manage email marketing campaigns, including automated workflows, personalized messaging, and A/B testing to optimize open rates, click-through rates, and conversions.
• Communications: Work with the Division head to refine language and communication methods to ensure clients receive an on-brand experience at every touch point.
• Customer Service Coordination: Ensure the customer service team has the tools and information needed to provide exceptional service, handle escalated issues, and implement feedback loops to improve the overall customer experience. Ensure VIP clinets are always attended to with the highest level of service.

Analytics and Performance Measurement:

• Ecom Dashboard: Enhance the existing performance dashboard to include advanced analytics that provide deeper insights into customer behavior and campaign effectiveness.
• CRM Dashboard: Develop performance KPI’s and create dashboard to monitor and share performance.

People Responsibilities & Cross-Departmental Collaboration:

• Team Management: Manage a high-performing Clienteling & CRM Manager and collaborate with retail store team on all clienteling efforts.
• Collaboration: Cultivate relationships with different departments within the division; including Customer Logistics, Production, Finance, Marketing, Sales and Planning.

Innovation & Continuous Improvement:

• Stay Ahead of Trends: Keep up with the latest trends in ecomm, CRM, and digital marketing to ensure the division remains competitive in the luxury market.
• Continuous Optimization: Constantly test, measure, and optimize strategies and tactics to improve performance.

SKILLS & REQUIREMENTS

Requirements:

• Ecomm Management: 7-10+ years’ experience in an ecomm role with P&L responsibility, ideally within the luxury goods or jewelry industry. Proven track record of driving online sales and optimizing digital platforms.
• CRM Experience: Extensive experience in CRM strategy, customer data management and personalized marketing.
• Luxury Brand Experience (Preferred): Understanding of the nuances of selling luxury products online, including maintaining brand integrity and enhancing customer experience.
• Digital Marketing: Strong background in digital marketing and e-commerce strategies.
• Data Analysis: Strong analytical skills, with the ability to interpret ecomm and customer data to inform strategy. Familiarity with tools like Google Analytics, Excel, and data visualization platforms.
• User Experience (UX) Design: Understanding of UX/UI principles to optimize the online shopping experience.
• SEO/SEM Proficiency: Experience in search engine optimization and paid search campaigns.
• Bachelor’s degree required. MBA preferred.

Technical Skills:

• Shopify Plus
• Google Analytics / Google Tag Manager, Google Ads, Meta Training
• Klayvio
• CRM Platforms
• Understanding of ERP system integration with Shopify

Soft Skills & Personal Attributes:

• Strategic Thinker: Ability to develop and implement long-term ecomm and CRM strategies aligned with business goals.
• Customer-Centric: A strong focus on customer experience and a deep understanding of luxury consumer behavior.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex strategies to diverse audiences.
• Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying challenges and implementing solutions.
• Attention to Detail: Meticulous attention to detail, particularly in maintaining brand integrity across digital channels.
• Adaptability: Ability to stay agile and adapt to the rapidly changing ecomm landscape.

What if I told you it is possible to find a Company that lived to educate, inspire and empower others while creating a family atmosphere that truly appreciates and respects their team? Would you apply? What if I threw in strong Company values, outstanding benefits, and the opportunity for you to make a tangible impact and feel appreciated?

See below for a feel of what the Company culture is (REALLY) like. Hint: it's amazing.

At Westcliff, we are constantly striving to be the best while valuing each of our team members as human beings and succeeding together!

Westcliff is a leader in innovative global education. We are respected for our transformative, technologically advanced programs and initiatives with a focus on excellence, social responsibility, and diversity. Our tagline – “Educate. Inspire, Empower.” – is a summary of our Mission Statement. As it suggests, the main focus of our University is to strive to enhance the opportunities of our students and employees to enjoy success through empowerment, as a result of their education and hard work.

By joining the Westcliff team, you’ll be playing a significant role in our growth, having an opportunity to put your personal touch on Westcliff’s progress as we grow and succeed together!

Dean of the College of Nursing

The Dean of the College of Nursing is an innovative and entrepreneurial leader responsible for the strategic growth of the College of Nursing in the enrollment of the nursing programs, the opportunities for inter-professional practice and education provided to nursing students, and the array of nursing related educational opportunities provided by the college.

Strategic Leadership:

• Strategic initiatives to advance the academic, professional, and scholarly reputation of the College of Nursing and the University
• Lead periodic audits and maintain records for compliance with state and BRN accreditation requirements.
• Collaboration with department chairs and faculty to recruit and retain faculty and staff who are strongly committed to excellence in their teaching, research, and service
• Design of innovative pathways for prospective students interested in health and wellness careers across multiple disciplines
• Oversight of programmatic accreditation procedures within the college
• Oversight, development, and enhancement of high-quality undergraduate and graduate programs including stackable and micro-credential programs
• Support and encouragement of research and external grant activity
• Act in accordance with regulations set forth by Westcliff University and the State of California, and provide regular reports to the President and Vice-President of Academic Affairs.

Faculty and Staff Excellence:

• Attract, recruit, and retain faculty proficient in California’s healthcare landscape. o Implement faculty development programs focusing on teaching efficacy and diversity, equity, and inclusion.
• Recruitment of a diverse faculty and student body
• Evaluate and provide feedback based on performance metrics pertinent to California's healthcare ecosystem.
• Promotion of interprofessional collaboration within the college and with the other colleges and departments in the university

Community Partnerships and Program Branding:

• Forge impactful community outreach programs in collaboration with California healthcare organizations.
• Engagement with community health organizations to determine and implement ways in which the university can support the improvement of healthcare and outcomes for underserved populations and support healthcare equity
• Enhance the College’s visibility and reputation within California’s healthcare education sector.

Innovative Academic Programs and Quality Assurance:

• Create and manage state-compliant academic programs that address public health initiative and licensure requirements.
• Continuously innovate curricula and teaching methods to suit California's diverse populations
• Reinforcement of innovative and effective pedagogy to foster student learning and engagement
• Oversee compliance with California BRN accreditation standards and utilize relevant metrics for quality assurance and continuous improvement.

Other duties as assigned

The ideal candidate is an exceptional and inspirational leader who values transparency, honesty, and integrity and possesses the following qualifications:

Ideal Candidate Profile:

• Earned doctorate from an accredited institution, ideally a Ph.D. in Nursing from a regionally accredited university.
• A distinguished record of academic and professional excellence, meriting the rank of Full Professor.
• Demonstrated commitment to diversity, equity, and inclusion, evidenced by past initiatives and outcomes.
• Extensive knowledge of California’s healthcare policies, access issues, and community needs.
• Experience with strategic planning and new program development relevant to the healthcare sector. o Successful administrative experience with fiscal and managerial responsibilities, at the level of Dean, Approved CA BRN Director, and CCNE of AACN Chief Nurse Administrator.
• Current, unencumbered Registered Nurse licensure in the State of California. o Proven experience with diverse instructional modalities appropriate to health professions education, including but not limited to online education, clinical collaborations and partnerships, service learning, and internships.
• Accomplish all duties and responsibilities as assigned by the President and Vice President of Academic Affairs

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with federal and state laws. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis, unless otherwise contractually bound.

Salary Description

$200k to $250k

Director of Personal Services – Family Office

We are seeking a seasoned Director of Personal Services to provide high-level support to the principal and their family. This role includes leadership of personal assistants and household staff, oversight of family assets and operations, and coordination of travel, events, and special projects. The ideal candidate demonstrates exceptional discretion, professionalism, and organizational skills, managing complex logistics while ensuring the highest standards of service and confidentiality.

Key Responsibilities:

• Lead and manage personal assistants and household staff
• Oversee family assets, insurance, memberships, and household operations
• Coordinate travel, events, and special projects
• Manage vendor relationships, acquisitions, and gifting programs
• Maintain discretion, professionalism, and confidentiality at all times

Requirements:

• Minimum of 10 years’ experience in private or formal home administrative support
• Proven experience managing personal assistants, household staff, or similar teams
• Strong organizational, time management, and multitasking skills
• Excellent written, verbal, and interpersonal communication skills
• High level of discretion and ability to maintain confidentiality
• Strong technology skills, including Microsoft Office and common office tools
• Ability to manage complex logistics, travel, events, and household operations
• Flexible schedule with availability for early mornings, evenings, and weekends as needed
• Willingness to travel (up to 33%)
• Professional demeanor, polished presentation, and a proactive, solution-oriented mindset
• Legally authorized to work in the United States
• Willingness to undergo background, drug, and driving record checks

Director of Front Office – The Langham, Boston

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

The Langham, Boston is one of the city’s most historic hotels and is one of the most iconic luxury hotels in the US. You will be leading Front Office operations, ensuring the highest levels of guest satisfaction and service excellence. This leadership role involves managing guest relations, concierge services, front desk operations, and bell services. The Director of Front Office will be instrumental in crafting memorable guest experiences, implementing Langham service standards, and leading a dynamic team in alignment with the culture and values of Langham Hospitality Group.

Key Responsibilities:

Operational Leadership

• Oversee the daily and strategic operation of the front office, ensuring exceptional guest service at every touchpoint.
• Promote visibility and engagement of Assistant Front Office Managers, ensuring they actively support desk operations and front-line colleagues.
• Monitor guest satisfaction, address complaints swiftly, and lead by example in delivering anticipatory service.
• Maintain strong interdepartmental collaboration to resolve service issues efficiently.
• Ensure consistent process adherence, including check-in procedures, headset use, and billing accuracy (e.g., early departure fees).

Staff Management and Development

• Recruit, train, coach, and retain a high-performing Front Office team.
• Conduct regular performance evaluations, daily audits, and coaching sessions to promote growth and accountability.
• Empower managers through effective delegation of responsibilities and task ownership to build confidence and strengthen team operations.
• Create a culture of trust and development by encouraging decision-making and proactive leadership across all management levels.

Guest Relations

• Lead initiatives to enhance the guest experience, including personalized pre-arrival engagement and thoughtful post-stay follow-up.
• Handle VIPs, service recovery, and loyalty program recognition to ensure memorable experiences.
• Analyze guest feedback to identify trends and opportunities for service improvement.

Financial Management

• Manage the front office budget, control departmental expenses, and drive performance against financial goals.
• Leverage upselling and revenue-enhancing strategies to maximize room revenue.
• Review financial reports and labor forecasts, planning as needed to align with occupancy trends.

Quality Control

• Enforce brand standards and service expectations consistently throughout the department.
• Conduct regular inspections and audits of team performance, grooming standards, and guest interactions.
• Follow through on process consistency and accountability, ensuring operational procedures are upheld.

Strategic Planning

• Participate in hotel-wide strategic initiatives and contribute to long-term planning.
• Stay ahead of industry trends and incorporate best practices to elevate service delivery and operational efficiency.
• Lead continuous improvement projects and initiatives to support departmental goals and guest satisfaction targets.

Technology and Systems Management

• Ensure all staff are proficient in front office systems including PMS, guest service platforms, and communication tools.
• Drive efficient use of technology to streamline check-in/check-out, guest communication, and reporting.

Reporting and Health and Safety

• Ensure compliance with all local health, safety, and fire regulations.
• Train and coach staff in emergency procedures and workplace safety.
• Take corrective action as needed to maintain a secure and safe environment for guests and employees.

Key Competencies & Leadership Attributes

• To excel in this role, the Director of Front Office must demonstrate:
• Strong Team Presence: Actively engage with staff on the floor and lead with visibility, setting the tone for guest-focused service and internal support.
• Confident Decision-Making: Take ownership of departmental decisions and guide the team with clarity and assurance.
• Effective Delegation: Empower and develop team leaders by distributing responsibilities and trusting in their execution.
• Process Discipline: Ensure consistent adherence to operational protocols and enforce accountability to maintain service excellence.
• People Leadership: Foster trust, communicate with purpose, and inspire a culture.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Minimum of 5 years in front office leadership within a luxury hotel environment
• Proven experience leading high-performance teams and mentoring junior leaders
• Strong interpersonal, communication, and conflict resolution skills
• Demonstrated ability to make independent, timely, and guest-centric decisions
• Deep knowledge of hotel systems including Shiji, HotSOS, and Alice
• Flexible availability including nights, weekends, and holidays
• Legally authorized to work in the United States

Salary Range:

• $105,000 - $115,000 annually

For more information about the property, please visit:

Essential Duties and Functions/Responsibilities/Tasks:

• Maintain high level of positive and professional approach with coworkers and guests.
• Assure that all food meets the highest quality standards and service.
• Assure and enforce best practices for safety and sanitation in the kitchen to local, State & Federal Health Departments.
• Assure and/or conduct ongoing training and professional development of kitchen staff.
• Ensure that food comes out simultaneously, in high quality and in a timely fashion.

Benefits:

• Part-time employees receive: Dental & Vision!
• Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance!
• 401k Matching!
• Free employee parking!
• Free meal while on shift!
• Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
• Growth & Development Opportunities amongst the entire company!

HC5

• Current New Mexico Food Handler Certification required.
• Ability to work on your feet in humid kitchen environment for eight hours or more.
• Must be able to lift/push/reach for/carry 30+ pounds frequently.
• Excellent verbal communication and ability to multitask.
• 6 months to 1 year or equivalent combination of education and experience; high volume and/or fine dining cook experience preferred.

Compensation details: 17-20 Hourly Wage

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At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Director, Operational Excellence, Americas - Carmel, IN (Hybrid)

As the Director of Operational Excellence Americas, you will serve as the lead change agent for driving transformation and embedding operational excellence across the organization. You will develop and implement the Operational Excellence (OPEX) model and roadmap, ensuring alignment with Strategic Business Units (SBUs) and corporate strategies. By fostering a culture of continuous improvement, coaching leadership teams, and tracking progress against long-range goals, you will help deliver sustainable value to customers and significantly enhance the business health of Allegion's value streams.

Hybrid:

At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work modelcombining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role.

We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we'll unlock your potential and create a lasting impact.

What You Will Do:

Development and Alignment of the OPEX Model and Roadmap

• Lead the development of Allegion's Operational Excellence (OPEX) model and roadmap, ensuring alignment with Strategic Business Units (SBUs) and corporate objectives.
• Work closely with SBU leaders and Site OPEX Leaders to integrate the OPEX model into their strategic plans, ensuring consistent execution across the organization.
• Establish a clear vision for operational excellence, with measurable goals that align with the company's long-range plan (LRP).

Strategy Deployment and Execution

• Support and drive strategy deployment activities across the organization, ensuring alignment between corporate, SBU, and site-level initiatives.
• Collaborate with site OPEX leaders and teams to develop actionable strategies and plans that focus on growth, customer value, and improved business health.
• Facilitate the development of a robust pipeline of lean initiatives that align with future-state targets and drive performance improvements.

Coaching and Leadership Development

• Provide coaching for leadership teams and operational excellence (OpEx) support teams to build their capabilities in lean, continuous improvement, and change management.
• Mentor site OPEX leaders and their teams to achieve sustainable transformational change through Allegion's OPEX model.
• Develop and implement leadership training programs to enhance the organization's ability to execute on operational excellence initiatives, including the Front Line Leader program.

Performance Tracking and Auditing

• Track and measure progress against long-range plan (LRP) actions and goals, ensuring alignment with corporate objectives.
• Conduct regular audits of site progress against Allegion's corporate maturity model, identifying gaps and opportunities for improvement.
• Provide data-driven insights and recommendations to leadership teams to ensure continuous progress toward operational excellence goals.

Multi-Site and Corporate-Level Project Support

• Support projects involving multiple site deployments, ensuring consistency in execution and alignment with the OPEX roadmap and the Allegion Intelligent Manufacturing initiative.
• Lead or support corporate-level and non-manufacturing projects to drive operational improvements across all business functions.
• Support the onboarding of new acquisition sites, ensuring alignment with Allegion's operational excellence standards and processes.

Strategic Business Unit and Operations Council Engagement

• Participate in Strategic Business Unit (SBU) reviews to provide insights, guidance, and alignment on operational excellence initiatives.
• Actively support the Operations Council, contributing to the development and execution of enterprise-wide operational strategies.

Cultural Transformation and Standardization

• Establish and standardize practices such as GEMBA walks, daily management processes (MDI), and mission control to drive a culture of continuous improvement.
• Ensure compliance with standard processes and tools, fostering a culture of process discipline and adherence to standard work.
• Champion a culture of customer value creation, rigorous continuous improvement, and problem-solving.
• Actively support SBU and site implementation of the Allegion Intelligent Manufacturing initiative.

Health, Safety, and Environmental (HS&E) Goals

• Support and meet departmental, plant, and corporate HS&E goals, ensuring alignment with Allegion's safety and environmental standards.

What You Need to Succeed:

• Bachelor's degree in engineering or a related field required; Master's degree strongly preferred.
• Minimum of 15 years of world-class lean manufacturing, transactional or functional experience, with a proven track record of driving operational excellence
• Extensive experience with GEMBA-based continuous improvement tools and techniques, including problem-solving, A3 management, value stream mapping, and strategy deployment.
• Demonstrated experience in applying lean principles and implementing new technologies and automation efforts.
• Demonstrated ability to coach, mentor, and influence leaders at all levels of the organization.
• Excellent leadership & facilitation skills
• Excellent written and oral communication and presentation skills with the ability to speak and communicate effectively with all levels of the organization
• Ability to align operational excellence initiatives with long-term business goals and strategic objectives
• Ability to lead cultural transformation and foster a mindset of continuous improvement and customer value creation.
• Must be self-motivated and highly organized
• Proven ability to effectively work with global partners and cultures within the organization
• Demonstrated ability to understand value in the eyes of the customer and to build a value delivery system
• Ability to evaluate and assign priorities in a fast-paced and changing environment
• Ability to quickly develop relationships that build immediate trust
• Ability to influence, persuade, convince, mentor and facilitate lean culture change in an environment with varying acceptance
• Ability to travel up to 50%, including occasional global travel.

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, \"this is your business, run with it\".
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You'll Get from Us:

• Health, dental and vision insurance coverage, helping you \"be safe, be healthy\".
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can \"serve others, not yourself\"
• Opportunities to