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University Health is Bexar County and South Texas' first health system to earn Magnet status from the American Nurses Credentialing Center (ANCC). Magnet hospitals and health systems offer patients reassurance that they are being cared for by a team with a proven track record for providing excellent care and positive outcomes for their patients.
University Hospital still serves as the primary teaching facility for UT Health San Antonio and is the premiere Level I trauma center for South Texas and the region's only pediatric Level I trauma center. University Hospital is also home to the highest level neonatal intensive care unit and the region's only Joint Commission accredited Comprehensive Stroke Center.
Why should you work for University Health? Most up-to-date advancements in nursing Level I Trauma Center Teaching Hospital Nurse Residency Program RN Loan Repayment Program Nationally certified nursing staff Regionally, nationally and internationally recognized
Why Should You Apply?
- We offer exceptional pay and opportunities for advancement.
- Continuing Education
- Gym membership discounts
- Comprehensive benefits package including pet insurance
Requirements:
- BSN highly preferred
- Current RN license from the Texas Board of Nursing
- American Heart Association Healthcare Provider card
Analyst Sandy Springs, GA- HYBRID 12 Months Pay: $25 per hour Job Overview The Customer Experience Sr.
Analyst supports the Client Customer Care Center by analyzing customer sentiment, CSAT scores, and Voice-of-Customer (VOC) feedback to identify trends and improvement opportunities across Customer Care Center operations.
This role turns raw customer data into clear, actionable insights that guide cross-functional decisions and help elevate the overall customer experience.
The Sr.
Analyst acts as a key insights partner producing thoughtful analysis, compelling storytelling, and proactive recommendations that enhance both strategic planning and day-to-day operations.
Overall Deliverables This content should not be construed as an exhaustive list of responsibilities or requirements.
Employees may be required to perform other job-related responsibilities to help the department achieve its goals.
Responsibilities Customer Experience Insights & Analysis: Analyze CSAT, NPS, and customer sentiment data across Roadside and CCC operations.
Conduct text analytics, tagging, and VOC theme identification to surface customer pain points and service opportunities.
Perform deep-dive assessments comparing Roadside vs.
CCC experience drivers.
Identify journey bottlenecks and operational friction points impacting customer satisfaction.
Monitor trends in closed-loop feedback to highlight systemic issues or areas requiring stakeholder alignment.
Reporting & Executive Communication: Develop weekly and monthly insights dashboards and summary reports in Power BI.
Build executive-ready narratives that connect customer sentiment to operational behavior.
Present insights to leadership in clear, concise, and visually compelling formats.
Cross-Functional Partnership: The Sr.
Analyst will identify and share relevant customer insights with: Parts Engineering Services After-Sales Business Development (ASBD) This includes Highlighting product, parts, or engineering-related dissatisfaction themes.
Supporting root cause analysis beyond CCC operations.
Flagging recurring systemic breakdowns affecting service and retention.
Tools & Platforms: Use Power BI, Medallia, Genesys, Copilot, Salesforce, and internal MBUSA systems to gather, analyze, and visualize data.
Maintain data accuracy and integrity across reporting sources.
Support forecasting, predictive trending, or ad-hoc analysis based on business needs.
Qualifications Required Bachelors degree in Business, Analytics, Communications, Psychology, or equivalent experience.
24 years of experience in customer experience analytics, business analysis, call-center insights, or a related field.
Proficiency in Power BI, Microsoft Copilot & AI-enabled tools Experience with Medallia, Salesforce, or similar CX platforms.
Strong analytical abilities with an ability to simplify complexity.
Excellent written and verbal communication skills.
Strong organizational skills and ability to prioritize in a fast-paced environment.
Demonstrated ability to work collaboratively and influence cross-functional partners.
Preferred Experience in automotive, luxury, or high-expectation customer service environments.
Familiarity with predictive analytics or VOC methodology.
Experience with call center operations or roadside assistance operations.
Knowledge of journey mapping or service design principles.
Competencies Customer-centric mindset Analytical and detail-oriented Insight storytelling & executive communication Collaborative partnership Continuous improvement focus Strong data literacy
University Hospital still serves as the primary teaching facility for UT Health San Antonio and is the premiere Level I trauma center for South Texas and the region’s only pediatric Level I trauma center. University Hospital is also home to the highest level neonatal intensive care unit and the region’s only Joint Commission accredited Comprehensive Stroke Center.
Why should you work for University Health?
Most up-to-date advancements in nursing
Level I Trauma Center
Teaching Hospital
Nurse Residency Program
RN Loan Repayment Program
Nationally certified nursing staff
Regionally, nationally and internationally recognized
Why Should You Apply?
- We offer exceptional pay and opportunities for advancement.
- Continuing Education
- Gym membership discounts
- Comprehensive benefits package including pet insurance
Requirements:
- BSN highly preferred
- Current RN license from the Texas Board of Nursing
- American Heart Association Healthcare Provider card
University Hospital still serves as the primary teaching facility for UT Health San Antonio and is the premiere Level I trauma center for South Texas and the region’s only pediatric Level I trauma center. University Hospital is also home to the highest level neonatal intensive care unit and the region’s only Joint Commission accredited Comprehensive Stroke Center.
Why should you work for University Health?
- Most up-to-date advancements in nursing
- Level I Trauma Center
- Teaching Hospital
- Nurse Residency Program
- RN Loan Repayment Program
- Nationally certified nursing staff
- Regionally, nationally and internationally recognized
Why Should You Apply?
- We offer exceptional pay and opportunities for advancement.
- Comprehensive benefits package including pet insurance
- Continuing Education
- Gym membership discounts
Requirements:
- BSN highly preferred
- Current RN license from the Texas Board of Nursing
- American Heart Association Healthcare Provider card
University Hospital still serves as the primary teaching facility for UT Health San Antonio and is the premiere Level I trauma center for South Texas and the region’s only pediatric Level I trauma center. University Hospital is also home to the highest level neonatal intensive care unit and the region’s only Joint Commission accredited Comprehensive Stroke Center.
Why should you work for University Health?
- Most up-to-date advancements in nursing
- Level I Trauma Center
- Teaching Hospital
- Nurse Residency Program
- RN Loan Repayment Program
- Nationally certified nursing staff
- Regionally, nationally and internationally recognized
Why Should You Apply?
- We offer exceptional pay and opportunities for advancement.
- Comprehensive benefits package including pet insurance
- Continuing Education
- Gym membership discounts
Requirements:
- BSN highly preferred
- Current RN license from the Texas Board of Nursing
- American Heart Association Healthcare Provider card
University Hospital still serves as the primary teaching facility for UT Health San Antonio and is the premiere Level I trauma center for South Texas and the region’s only pediatric Level I trauma center. University Hospital is also home to the highest level neonatal intensive care unit and the region’s only Joint Commission accredited Comprehensive Stroke Center.
Why should you work for University Health System?
Most up-to-date advancements in nursing
Level I Trauma Center
Teaching Hospital
Nurse Residency Program
RN Loan Repayment Program
Nationally certified nursing staff
Regionally, nationally and internationally recognized
Why Should You Apply?
- We offer exceptional pay and opportunities for advancement.
- Continuing Education
- Gym membership discounts
- Comprehensive benefits package including pet insurance
Requirements:
- BSN highly preferred
- Current RN license from the Texas Board of Nursing
- American Heart Association Healthcare Provider card
The float pool provides an excellent opportunity for nurses to work throughout the hospital in a variety of units, including medical/surgical, ICU and Pediatric. Float pool nurses treat a diverse range of patients and enjoy the variety of working in different settings. The float pool provides an ideal setting for nurses who would like the opportunity to work in a variety of areas. Full-time and Part-time with benefits or PRN positions available.
Perks:
- Enhanced rates
- Paid Time Off
- Flexible hours
- Float Pool RNs must be: *Clinically competent to provide adult or pediatric intensive care.
- Current RN license from the State of Texas.
University Hospital still serves as the primary teaching facility for UT Health San Antonio and is the premiere Level I trauma center for South Texas and the region’s only pediatric Level I trauma center. University Hospital is also home to the highest level neonatal intensive care unit and the region’s only Joint Commission accredited Comprehensive Stroke Center.
Why should you work for University Health System?
Most up-to-date advancements in nursing
Level I Trauma Center
Teaching Hospital
Nurse Residency Program
RN Loan Repayment Program
Nationally certified nursing staff
Regionally, nationally and internationally recognized
Why Should You Apply?
- We offer exceptional pay and opportunities for advancement.
- Continuing Education
- Gym membership discounts
- Comprehensive benefits package including pet insurance
Requirements:
- BSN highly preferred
- Current RN license from the Texas Board of Nursing
- American Heart Association Healthcare Provider card
University Hospital still serves as the primary teaching facility for UT Health San Antonio and is the premiere Level I trauma center for South Texas and the region’s only pediatric Level I trauma center. University Hospital is also home to the highest level neonatal intensive care unit and the region’s only Joint Commission accredited Comprehensive Stroke Center.
Why should you work for University Health?
Most up-to-date advancements in nursing
Level I Trauma Center
Teaching Hospital
Nurse Residency Program
RN Loan Repayment Program
Nationally certified nursing staff
Regionally, nationally and internationally recognized
Why Should You Apply?
- We offer exceptional pay and opportunities for advancement.
- Continuing Education
- Gym membership discounts
- Comprehensive benefits package including pet insurance
Requirements:
- BSN highly preferred
- Current RN license from the Texas Board of Nursing
- American Heart Association Healthcare Provider card
University Hospital still serves as the primary teaching facility for UT Health San Antonio and is the premiere Level I trauma center for South Texas and the region’s only pediatric Level I trauma center. University Hospital is also home to the highest level neonatal intensive care unit and the region’s only Joint Commission accredited Comprehensive Stroke Center.
Why should you work for University Health System?
Most up-to-date advancements in nursing
Level I Trauma Center
Teaching Hospital
Nurse Residency Program
RN Loan Repayment Program
Nationally certified nursing staff
Regionally, nationally and internationally recognized
Why Should You Apply?
- We offer exceptional pay and opportunities for advancement.
- Continuing Education
- Gym membership discounts
- Comprehensive benefits package including pet insurance
Requirements:
- BSN highly preferred
- Current RN license from the Texas Board of Nursing
- American Heart Association Healthcare Provider card