Banking And Financial Services Jobs in Wheaton

[Customer Support / Remote]
- Anywhere in U.S.

/ Competitive Salary / Paid Training
- As a Customer Service Rep you'll: Manage inbound and outbound calls; Resolve customer concerns effectively and efficiently; Build sustainable relationships and trust with customer accounts through open and interactive communication; Ensure customer satisfaction in every interaction; Keep records of customer interactions, process and update customer accounts and file documents; Follow communication procedures, guidelines, and policies...Hiring Fast >>

Our client is a globally recognized luxury fashion house specializing in high-end women's apparel. Their collections are celebrated for their timeless elegance and have been worn by celebrities and people like yourself worldwide.

They are looking for a customer service specialist to be the primary point of contact for their customers across multiple digital platforms. The ideal candidate combines problem-solving ability with professional, empathetic communication, thriving in a fast-paced environment where customer satisfaction is paramount. This team incorporates innovative technology as well so being tech-savvy is a must!

Key Responsibilities

• Serve as the main point of contact for customers via email, phone, live chat, and social media.
• Handle escalated concerns with empathy, urgency, and professionalism to ensure loyalty.
• Manage inquiries related to orders, payments, shipping, returns, and exchanges.
• Operate across Shopify, Gorgias, and Mirakl to resolve issues and process transactions.
• Oversee end-to-end order processes, including refunds, exchanges, and third-party communication.
• Collaborate with fulfillment and warehouse teams to resolve discrepancies or inventory issues.
• Document and track customer feedback, providing insights for continuous improvement.
• Troubleshoot technical issues and support compliance with marketplace requirements.
• Contribute to ecommerce projects and initiatives as the brand continues to grow.

Skills & Competencies

• Strong working knowledge of Shopify, Gorgias, and Mirakl (or similar platforms).
• Excellent written and verbal communication, with a calm, empathetic approach.
• Proven problem-solving and decision-making skills under pressure.
• Adaptability to thrive in a fast-moving, multitasking environment.
• Strong collaborator across ecommerce, fulfillment, and operations.
• Bilingual or multilingual abilities are a plus but not required!

Education & Experience

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 2+ years of customer service experience in ecommerce or retail.
• Experience managing escalated customer cases.
• Passion or background in fashion, apparel, or retail is highly valued.

The Service technician role is to respond to all customer’s installation, maintenance and repair needs. The role functions both at the warehouse and on-site at the customer’s location to perform service on MFP’s, copiers, printers, and fax machines.

Duties and responsibilities

• Install, maintain and repair MFP’s, Copiers, printers, and fax machines by performing service calls at the customers locations as well as in the warehouse.
• Customer location service calls will apprise approximately 80% of the technician’s time.
• Maintain proper inventory of parts in their vehicle
• Maintain response-time and performance standards according to TTSG satisfaction.
• Electro/Mechanical abilities to install, disassemble, and reassemble copiers and parts
• Excellent time management skills and communication with dispatch as well as supervisor at warehouse

Qualifications

• High School Diploma required
• Certifications via vendors or new equipment training
• Ability to be very detailed
• Excellent electro/mechanical ability
• Experience in mechanical repair helpful but not necessary
• Self-motivated
• Good communication skills with Manager and customers

Working conditions

This position works out of the warehouse as well as requires driving to the customer site. Requires a friendly customer rapport while still having the ability to be time efficient and apply mechanical detailed skills.

Physical requirements

Heavy lifting is required for this job. Staff must be able to lift 150 lbs on a daily basis. Heavy travel to differing customer locations is required daily. Ability to interact in a customer friendly environment.

AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration, and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 1,000 employees. We strive to meet our commitments to clients, develop our people and improve our communities.

Located in our beautiful Woodridge, IL facility and reporting to the General Manager, the local 130 Service Plumber will provide routine and emergency commercial services to our customer base.

Responsibilities:

• Perform routine and emergency service in industrial/commercial and residential locations.
• Ability to manage multiple tasks and responsibilities as a Journeyman Service Plumber including paperwork, documentation, customer relations, communication, repair and PM schedules.
• Demonstrate an understanding and adherence to all work safety policies, procedures and governing requirements.
• Ability to work unsupervised or with limited supervision as a Service Plumber.
• Must have valid driver's license and a safe driving record and be able to work in the Chicagoland and NW Indiana corridor.
• Excellent verbal and written communications skills, detail oriented and highly motivated.
• Availability to be perform on-call duty rotation nights and/or weekends as required.
• Basic computer skills (electronic documentation via I-pad and I-phone).

Qualifications:

• Current State of Illinois or City of Chicago Plumbing License.
• Member of Local 130 with service experience.
• 10 Hour OSHA Training (30 Hour OSHA Training a plus).
• RPZ Certification a plus.
• Clean driving record.

Rossi Real Estate Corp. is a full-service real estate company specializing in landlord representation, property management, construction, and marketing services. We’re a close-knit, professional team that values flexibility, collaboration, and exceptional service.

We’re looking for a Commercial Property Manager with a strong operational and administrative mindset who enjoys solving problems, building strong tenant relationships, and keeping property operations running smoothly.

In this role, you’ll oversee a diverse commercial portfolio of approximately 600,000+ square feet across 250 tenants, ensuring day-to-day operations, tenant communication, and internal coordination run seamlessly.

This is an ideal role for someone with commercial property management or property administration experience who thrives in a collaborative, fast-paced environment.

Key Responsibilities

• Manage the day-to-day operations of a commercial, industrial, and retail property portfolio
• Serve as the primary point of contact for tenants, ensuring responsive communication and high-quality service
• Coordinate maintenance requests and oversee the Maintenance Team to ensure properties remain well maintained
• Review vendor contracts, monitor performance, and negotiate agreements when appropriate
• Conduct routine property inspections and coordinate improvement projects with the Project Manager
• Prepare operational updates and reports for Ownership

Partner closely with the Leasing Team on:

• new leases
• renewals
• early terminations
• tenant onboarding and move-ins/outs

Oversee tenant accounts including:

• rent collection
• reviewing aging reports
• resolving account issues or disputes

Qualifications

• 3+ years of experience in commercial property management, property administration, or real estate operations
• Strong organizational and administrative skills with high attention to detail
• Excellent communication and tenant service skills
• Ability to manage multiple priorities independently
• Proficiency with Microsoft Office (Yardi experience is a plus)
• Willingness to travel periodically to properties throughout the suburbs
• Illinois Broker’s License preferred

Why You’ll Love Working With Us

• Small, professional team where your voice is heard
• Opportunity to make a meaningful impact across a diverse portfolio
• Collaborative and flexible working environment

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off

Small team. Big impact.

If you’re looking for a role where operations, tenant relationships, and problem solving intersect, we’d love to hear from you.

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:

• Has overall responsibility for the strategic leadership and operational excellence of the service department.
• Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
• Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.

Primary Responsibilities:

Strategic Service Leadership

• Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
• Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
• Establish and monitor service performance metrics, driving accountability and operational excellence.

Service Operations Management

• Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
• Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
• Ensures compliance with warranty policies, service agreements, and industry regulations.

Customer Experience & Satisfaction

• Champions a customer-centric approach across all service functions.
• Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
• Serves as a senior escalation point for complex service issues and high-value customer relationships.

Secondary Responsibilities:

Process & Infrastructure Development

• Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
• Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
• Leads digital transformation efforts within the service department, including CRM and service management platforms.

Team Development & Leadership

• Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
• Conducts performance evaluations, succession planning, and professional development initiatives.

Reporting & Analytics

• Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
• Uses data-driven insights to inform strategic decisions and continuous improvement efforts.

Cross-Functional Collaboration

• Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
• Represents the service function in leadership meetings and strategic planning sessions.

Position Requirements:

Education & Experience

• Bachelor’s degree in Engineering, Business Administration, or related field desired.
• Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
• Proven experience managing technical service teams and developing service infrastructure.

Skills & Competencies

• Strategic thinker with strong operational execution capabilities.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in CRM, ERP, and service management platforms.
• Strong analytical skills and ability to interpret complex data sets.
• Deep understanding of machinery, industrial equipment, or technical service environments.

Other Requirements

• Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
• Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
• Demonstrated resilience and adaptability in navigating change and leading through uncertainty.

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.