Bilingual Gap Claims Specialist

The Bilingual GAP Claims Specialist, under the leadership of the Team Leader, Claim Adjudication, supports the claims process to enhance the profitability and performance of the company’s Finance & Insurance (F&I) products for automobile dealers.

This role provides excellent customer service to dealers, consumers, lienholders, and insurance partners while reviewing, adjusting, and processing GAP claims in accordance with company policies.

The Specialist verifies contract coverage, determines total loss validity, coordinates with customers and insurance companies to obtain required documentation, and settles claims within established guidelines and timelines