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Automation CSV Engineer (Biotech/Pharma)

Location – California Bay Area

Please note: We are only considering W2 candidates at this time. Applications from third-party vendors or C2C arrangements will not be considered.

ADVENT Engineering is an engineering and consulting firm providing expertise to the pharmaceutical and biotechnology industries. Headquartered near San Francisco, California, and with operations in the Eastern and Western US, Canada and Singapore, our company is involved in almost every facet of global pharmaceutical and biotechnology facility design and process engineering and quality system projects.

ADVENT's services include process engineering, automation engineering, project engineering, facility/system design, start up and commissioning, validation and compliance consulting for distinguished and successful biotechnology and pharmaceutical manufacturing companies.

The successful candidate will work with a group of engineers involved in the design, automation, commissioning and start-up of various processes, systems and facilities. A combination of strong technical aptitude, automation engineering skills and technical writing are the desired skill set.

This is an outstanding opportunity to join our growing team!

Position Overview

We are seeking an experienced Sr. Automation CSV Engineer to support a complex automation system migration project at a large, regulated biotechnology/pharmaceutical manufacturing site in the California Bay area. The ideal candidate will bring deep, hands-on expertise in PCS and MES system migration, validation, and implementation, with a strong preference for experience in Rockwell and PharmaSuite environments.

This role requires a senior-level engineer capable of independently executing and leading CSV and automation activities while collaborating closely with cross-functional teams.

Key Responsibilities

• Lead and execute CSV and automation activities for PCS/MES system migration projects
• Support implementation, migration, commissioning, and validation of:
• PCS systems (Rockwell, Honeywell)
• MES systems (PharmaSuite, POMSnet)
• SCADA and PLC platforms
• Author, review, approve, and execute CSV lifecycle documentation, including:
• Validation Plans
• Risk Assessments
• Test Protocols (IQ/OQ/PQ)
• Traceability Matrices
• Validation Summary Reports
• Ensure compliance with SDLC, 21 CFR Part 11, Annex 11, Data Integrity, and GAMP 5
• Manage and document software changes throughout the SDLC per site procedures
• Support programming, configuration, commissioning, and validation of Rockwell and PharmaSuite platforms
• Collaborate with automation, IT, QA, and manufacturing teams
• Support troubleshooting, root cause analysis, and deviation investigations as needed
• Communicate effectively with stakeholders at all levels

Required Qualifications

• 8+ years of experience in CSV and Automation within a regulated biotech/pharma environment
• Hands-on experience with implementation, migration, and validation of:
• PCS (Rockwell and/or Honeywell)
• MES (PharmaSuite, POMSnet)
• SCADA/PLC systems
• Strong, hands-on expertise with Rockwell and PharmaSuite (required)
• In-depth knowledge of:
• SDLC
• 21 CFR Part 11 / Annex 11
• Data Integrity
• Computerized System Validation (CSV)
• Ability to work independently and collaboratively in team environments
• Excellent verbal and written communication skills

Preferred Qualifications

• Familiarity with S88 Batch Standard
• Experience with Rockwell software object development
• MES recipe authoring and testing experience
• Experience with Kneat

Additional Information

• This position requires 100% onsite support in California
• Long-term project opportunity in a regulated manufacturing environment

Need local Denver, CO based consultants

In-Person interview required for final round

About R Systems:

R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

Job Description:

Seeking a reliable, highly organized Office Coordinator to support day today administrative operations, provide coordination support for projects, and assist with office management activities. This role provides direct administrative support to a Vice President and their direct reports and works closely with project managers and internal teams to keep work organized, moving forward, and on track.

Required Qualifications

• 3–5 years of experience in administrative, office coordination, and/or project support roles
• Experience supporting a senior leader (Senior Director or VP level)
• Demonstrated ability to manage competing priorities, multitask effectively, and operate with minimal direction

Must Have:

Executive & Administrative Support

• Experience supporting a VP/Directorlevel leader (ideally multiple leaders)
• Complex calendar management, including conflict resolution, prioritization, and timezone coordination
• Meeting coordination, including agendas, logistics, notes/minutes, and action item tracking
• Expense report preparation, submission, and tracking
• Preparation of routine materials such as presentations, reports, and organizational updates
• Proven ability to handle confidential information with professionalism and discretion

Organization, Prioritization & Execution

• Strong organizational skills with the ability to prioritize competing demands
• Ability to manage multiple tasks and shifting priorities with minimal supervision
• High attention to detail and strong followthrough to ensure closure
• Comfort working independently in a fastpaced environment

Office Operations / Onsite Support

• Support daily office operations and logistics (visitors, conference rooms, supplies)
• Coordinate office supplies and workspace need, including requests, replenishment, and vendor support
• Serve as a point of contact for routine office inquiries and requests
• Assist with basic facilities coordination, including ticket submission, followup, and escalation
• Onboarding coordination for new hires (workspace, equipment requests)

Communication & Stakeholder Management

• Clear, professional written and verbal communication skills
• Confidence interacting with executives and crossfunctional teams
• Ability to follow up, escalate appropriately, and ensure timely resolution
• Professional presence with a strong customerservice mindset

Tools & Technology

• Strong proficiency in Microsoft Outlook
• Working knowledge of Word, Excel, PowerPoint
• Ability to quickly learn and adapt to internal tools and systems (ticketing, travel/expense, collaboration tools)

NICE TO HAVE

Project / Program Support

• Experience supporting a PMO or program environment and tracking multiple workstreams
• Familiarity with basic project artifacts (action trackers, status updates, RAID logs)
• Comfort maintaining cadence and nudging stakeholders to ensure progress

Process Improvement / Operational Excellence

• Experience improving admin/office processes (templates, playbooks, repeatable workflows)
• Ability to build simple tracking systems (Excel lists, SharePoint libraries)
• Continuous improvement mindset (identifies friction and proposes solutions)

Advanced Tools

• SharePoint
• MSFT Project, Jira

Why Join R Systems?

• Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!

#LI-AP2

R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.

Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Manga Hotel Group is a private company involved in the acquisition, development and management of high-quality residences and hotels affiliated with prestigious brands such as Hilton, Marriott, Hyatt and Intercontinental Hotels Group. Currently, Manga Hotels owns and operates 34 hotels with over 6,400 rooms across Canada and in the United States, 18 food and beverage outlets and 7 residential properties with a number of new properties and developments in the pipeline.

Manga Hotels is dedicated to superior service and growth. With an ethos that excellence goes beyond meeting expectations - we go the extra mile to exceed expectations. Our expertise goes beyond bricks and mortar and guest satisfaction is our number one goal. None of this is possible without a strong team to facilitate and support the company’s continued growth.

As Manga Hotels continues to expand, we are actively seeking talented individuals to join our growing team. We are looking for a dynamic, experienced, high energy Hotel General Manager who will direct the day-to-day operations and activities and lead the 153-room Aloft Buffalo Airport.

Responsibilities include, but are not limited to, the following:

• Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
• Understand P&L statements and react with impactful strategies for property success.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
• Direct the leadership team in the development and implementation of hotel-wide strategies.
• Create a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve results.
• Be highly visible and interface with guests on a regular basis to obtain feedback on quality of service levels and overall satisfaction.
• Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
• Review sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
• Support the sales strategy and encourage leadership team to develop effective revenue management strategies and set goals that will drive the property’s financial performance.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
• Responsible for monthly and weekly revenue/expense forecasting.
• Participate in preparing annual revenue and expense budgets.
• Follow company policies and procedures at all times.
• Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service.
• Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, quality control and exceptional service.

We are looking for a Hotel General Manager with at least 5 years of experience at a property with over 120 rooms and Marriott or Hilton experience is preferred.

Job Type: Full-time

Benefits: Dental insurance

Vision insurance

Schedule: Monday to Friday

Weekend availability

Ability to commute/relocate: 4219 Genesee St. Cheektowaga, New York

Work Location: In person

Position: Project Manager III
Location: Cupertino, California
Duration: Contract
Job ID: 171028

Job Overview:

We are seeking a highly skilled and experienced Project Manager III to join our team in Cupertino, California. The ideal candidate will be responsible for overseeing and managing complex projects, ensuring they are completed on time, within scope, and within budget. This role requires excellent leadership, communication, and organizational skills to effectively coordinate with cross-functional teams and stakeholders.

Responsibilities:

• Plan, execute, and oversee projects from initiation to completion.
• Define project scope, objectives, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Monitor project progress and make adjustments as necessary to ensure successful completion.
• Communicate project updates and status reports to stakeholders and senior management.
• Identify and mitigate project risks and issues.
• Ensure compliance with company policies, procedures, and standards.
  

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• Proven experience as a Project Manager, preferably in a similar industry.
• Strong knowledge of project management methodologies and tools.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Ability to manage multiple projects and priorities simultaneously.
• Proficiency in project management software and tools.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $75 - $80

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at To report any concerns, please email us at

About R Systems:

R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

Company Link:

Job Description

Key Responsibilities

• Design and develop engaging, effective learning experiences using adult learning principles and instructional design methodologies
• Create multimedia content including e-learning modules, videos, infographics, job aids, and interactive training materials
• Produce customer-facing enablement materials and marketing content that aligns with brand standards
• Collaborate with subject matter experts and cross-functional teams to translate complex concepts into accessible learning content
• Develop performance support systems including user guides, facilitation guides, and job aids
• Map customer journeys and create data-driven storytelling content for analytical solutions
• Ensure all materials meet accessibility standards (Section 508 compliance)
• Evaluate learning effectiveness using established models and iterate based on feedback
• Manage multiple projects simultaneously using agile methodologies

Skills & Competencies

Instructional Design Expertise

• Deep understanding of adult learning theory including andragogy, experiential learning, and accelerated learning principles
• Proven experience with instructional design models: ADDIE, SAM, and Agile Learning Design
• Expertise in learning objectives alignment and assessment design
• Knowledge of microlearning and blended learning strategies
• Experience developing performance support systems (job aids, user guides, facilitation guides)
• Understanding of accessibility standards (Section 508 compliance)
• Familiarity with evaluation models (Kirkpatrick Model)

Video & Media Production

• Storyboarding and scripting for video content
• Voiceover and narration techniques
• Motion graphics and animation basics
• Video editing for clarity, pacing, and engagement
• Ability to produce professional, customer-facing video materials

Graphic Design & Visual Communication

• Strong foundation in design principles: contrast, hierarchy, alignment, proximity
• Proficiency in typography and color theory
• Expertise in infographic and data visualization design
• Understanding of branding and visual identity alignment
• Knowledge of accessibility in design (color contrast, legibility, alt text requirements)
• Ability to create compelling customer-facing materials

Marketing & CRM Enablement

• Experience with customer journey mapping
• Skill in value proposition messaging
• Ability to create data-driven storytelling for analytical solutions
• Understanding of customer enablement and marketing communications

Strategic Thinking & Collaboration

• Systems thinking and cross-functional alignment capabilities
• Empathy mapping and user-centered design approach
• Strong feedback integration and iterative refinement skills
• Creative problem-solving across multiple formats and mediums
• Excellent collaboration and communication skills

Tools & Software

Instructional Design & E-Learning

• Articulate 360 (Storyline and Rise) -
• Adobe Captivate -
• Camtasia -

Video Production & Editing

• Adobe Premiere Pro OR Final Cut Pro -
• Camtasia (for screen recordings and simple edits) -

Graphic Design & Visual Development

• Adobe Creative Suite:
• Adobe Photoshop -
• Adobe Illustrator -
• Adobe InDesign -
• Canva Pro -
• Microsoft PowerPoint (advanced animations and storytelling) -

Data Visualization & Analytics

• Tableau, Power BI, OR Excel (advanced) -

Collaboration & Project Management

• Mind mapping tool (e.g., Miro, MindMeister, XMind) -
• Confluence OR SharePoint (for documentation) -

Jira (for agile project management) -

Qualifications

• Bachelor's degree in Instructional Design, Education, Communications, Graphic Design, or related field
• 5+ years of experience in learning experience design, instructional design, or related role
• Demonstrated portfolio showcasing instructional design projects, multimedia content, and customer-facing materials
• Expert-level proficiency with Articulate 360 suite
• Strong proficiency with Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Proven experience with video production and editing tools
• Experience creating accessible content that meets Section 508 standards

Why Join R Systems?

• Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!

#LI-AP2

R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.

Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Position Title: Strategy and Planning Senior Manager

Department: General Secretariat

Reports to: General Secretariat with dotted line to Chief Finance and Administration Officer

Position based in: Concacaf Headquarters, Miami

COMPANY INFORMATION:

We are the Confederation of North, Central America, and Caribbean Association Football, one of six continental confederations of FIFA (Fédération Internationale de Football Association). Concacaf serves as the governing body of football in this part of the world. It is composed of 41 national associations united by the passion for football, from Canada in the north to Guyana, Suriname, and French Guiana in the south.

Concacaf is committed to develop, promote and manage football throughout the region.

POSITION PURPOSE:

The Strategy and Planning Senior Manager , under the supervision of the General Secretary leads the development, implementation, and monitoring of Concacaf strategic plans, ensuring alignment between long-term vision, operational execution, funding requirements, and stakeholder expectations.

The role identifies key internal and external strategic opportunities and risks, leads key strategic projects involving multiple stakeholders, and consolidates data, research and insights to support informed decision-making, . Working collaboratively across departments, the role translates strategic priorities into key actionable plans with clear measurable outcomes.

ESSENTIAL FUNCTIONS:

• Assist in the development of the Concacaf long-term strategy, multi-year plans, and annual operational plans.
• Translate strategic objectives into clear priorities, initiatives, KPIs, and performance measures.
• Coordinate strategic planning cycles across departments to ensure alignment and accountability.
• Monitor delivery of strategic initiatives and provide regular progress reporting to senior leadership.
• Develop and maintain performance frameworks, dashboards, and reporting tools to track organizational effectiveness.
• Analyze internal and external data to identify trends, risks, opportunities, and performance gaps.
• Support evidence-based decision-making through strategic analysis, scenario planning, and business cases.
• Define and maintain strategic governance processes, including calendars, review cadences, and escalation mechanisms.
• Facilitate cross-functional prioritization to balance strategic impact, capacity, and financial constraints.
• Ensure alignment between strategic priorities, operating plans, and budget allocations in close coordination with Finance.

Governance & Board Support

• Prepare high-quality strategy papers, reports, and presentations for the General Secretary's office.
• Ensures strategic alignment with the confederation’s policies and regulatory obligations.
• Support and contribute to planning sessions and strategy reviews.
• Support with stakeholder & sector engagement.
• Work cross-functionally across the organization to ensure join-up planning.
• Engage with external stakeholders to align strategic priorities.
• Support funding submissions and accountability reporting linked to strategic outcomes. Support the identification, escalation, and reporting of strategic risks and issues to senior leadership and governing bodies.
• Ensure consistency of strategic messaging and performance narratives across Board materials, reports, and leadership communications.

Continuous Improvement & Change

• Identify and drive opportunities to improve planning processes, organizational effectiveness, and strategic capability.
• Support change initiatives and organizational transformation programs, ensuring alignment with strategic priorities.
• Embed a culture of strategic thinking, accountability, and continuous improvement across the organization.
• Support the development and adoption of best practices, tools, and methodologies to enhance planning, performance management, and execution discipline.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that s/he can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities

• Bachelor’s degree in business administration, finance, or related field. MBA is preferred.
• 7+ years of experience in Strategy and Planning positions in the sports industry, preferably within the football industry.
• Proven experience in business model innovations.
• Experience in policy and strategy implementation for short and long-term results.
• Knowledge of business planning and financial performance measures.
• Strong understanding of sports governance, funding models, and public or not-for-profit accountability.
• P&L management and strong analytical, problem-solving, and critical thinking skills.
• Strong knowledge of corporate finance and basic accounting.
• Experience supporting senior leadership and governing bodies (e.g., Board, Council, Committees) through strategy development, performance reporting, and decision support.
• Outstanding quantitative, financial, research, modeling, and presentation skills (inclusive of strong proficiency in excel and presentation platforms).
• Proven experience translating strategy into actionable plans, KPIs, and delivery roadmaps, and supporting organizational change and adoption.
• Ability to influence others outside of own job area regarding policies, practices, and procedures.
• The right candidate will be able to explain, and where needed, defend her/his analysis both verbally and in writing.
• Strong negotiation skills.
• Excellent interpersonal communication and presentation skills with a proven track record working with internal and external stakeholders.
• Ability to handle multiple projects simultaneously while working both as part of a team and independently.
• Experience working in an international, multi-stakeholder environment, preferably within federated or member-based organizations.
• Excellent oral and written communication skills. An ideal candidate is bilingual (English or Spanish/French).
• Experience working and multitasking in a dynamic, fast-paced environment.
• Candidate must have the flexibility to travel nationally and internationally for the performance of his/her duties. Approximate travel requirement: 10 to 15%

Due to the cyclical nature of the sports and entertainment industry, the employee may be required to work varying schedules, including game nights, to reflect the business needs of the company.

This job description in no way implies that the duties listed here are the only ones the employee can be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisor.

Concacaf provides comprehensive benefits offerings to all full-time employees. Our benefits are competitive according to the market.

Concacaf is an equal opportunity employer, and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, or any other classification protected by law.

If you are interested in applying for this position, please send an updated CV to

All applicants must be legally authorized to work in the United States and will be required to submit proof of such eligibility.

Title: VP, Customer Experience & Success

Location: USA (Bay Area preferred)

Reports to: President

Team Size: 50+ (CS, Professional Services, Support, CS Ops)

Company: Milestone Inc.

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company focused on AI-first discovery, personalization, and conversion across all digital touchpoints. Our platform enables brands to be visible in search engines and AI answer engines through structured data, entity intelligence, and AI-driven orchestration.

We serve complex, multi-location enterprises across hospitality, banking/financial services, and MarTech-driven organizations, operating a hybrid SaaS + Services business model at scale.

VP - CS Role Overview:

Milestone is seeking a strategic, revenue-oriented VP of Customer Experience & Success to own retention, expansion, partnerships, and customer outcomes across a global customer base.

This is a revenue-adjacent executive role, accountable for GRR, NRR, churn reduction, expansion ARR, payback period, and customer lifetime value—not just customer satisfaction.

The VP - CS will design and operate a modern, AI-powered Customer Success engine, spanning onboarding through expansion, while leading distributed teams across the US, India, Canada, and Mexico.

Problems We Are Looking to Solve:

The VP - CS will be entrusted with solving systemic, enterprise-level challenges including:

• Lifecycle execution challenges across onboarding, adoption, renewal, and expansion
• Limited predictability in churn risk, renewals, and expansion forecasting
• Scalability and repeatability in CS playbooks
• Fragmentation across SaaS + Services delivery models
• Underutilization of AI and automation in CS workflows
• Weak executive-level customer relationships in complex verticals

Key Responsibilities:

1. Strategic Customer Success & Revenue Ownership

• Own and improve GRR, NRR, churn, expansion ARR, CLV, and cohort health
• Operate and forecast a multi-million-dollar global book of business
• Design and run end-to-end scalable and repeatable lifecycle playbooks:
• Onboarding → Adoption → Value Realization → Renewal → Expansion
• Establish a rigorous operating cadence:
• QBRs, executive reviews, health scoring, churn risk models, expansion pipelines
• Directly align CS outcomes with Company OKRs and board-level metrics
• Own the creation of systematic, built-in expansion engines so that customers adopting the Milestone product stack have defined, automatic ARR growth year over year.

2. Global Leadership & Operating Rigor

• Lead and scale 60+ global team members across CS, PS, Support, and CS Ops
• Implement clear playbooks, SLAs, escalation models, and governance
• Drive tight cross-functional alignment with Sales, Product, Marketing, Engineering, and Delivery
• Lead change management for:
• New processes
• Pricing & packaging shifts
• AI-enabled workflows and tooling

3. MarTech, Hospitality & Banking Domain Leadership

• Bring deep expertise in MarTech ecosystems:
• CDPs, CRMs, personalization, attribution, ABM, campaign orchestration
• Demonstrate direct experience serving hospitality and banking / financial services clients:
• Translate platform capabilities into vertical-specific business outcomes
• Act as an executive partner to CMOs, CDOs, Heads of Digital & Loyalty

4. AI, Automation & CS Technology Leadership

• Deploy AI-driven Customer Success capabilities, including:
• Predictive health scoring
• Churn and risk signals
• Automated play triggers & next-best-action systems
• Renewal and expansion forecasting
• Drive automation across the CS stack:
• CRM, ticketing, in-app guidance, chatbots, knowledge bases
• Improve:
• Time-to-value
• CS productivity
• Margin and scalability
• Continuously evaluate and optimize AI tools across CS and MarTech ecosystems

5. Hybrid SaaS + Services Model Excellence

• Operate seamlessly across:
• Recurring SaaS (land-and-expand, usage-driven models)
• Services (projects, retainers, SOWs, campaigns)
• Define clear value, scope, and success metrics for blended offerings
• Partner with CS Ops / Rev Ops to standardize:
• Handoffs
• Capacity planning
• Margin and profitability tracking
• Replace hero-driven delivery with repeatable, scalable execution models

6. Executive, Entrepreneurial & Culture Leadership

• Bring an entrepreneurial mindset suited for ambiguity and scale
• Build a strong CS leadership bench in the Bay Area while leveraging global teams
• Demonstrate executive presence through:
• Board-level storytelling
• Strategic customer engagement
• Partner and ecosystem leadership
• Serve as a culture carrier, reinforcing:
• Ownership over activity
• Accountability over intent
• Customer obsession over internal comfort

Ideal Candidate Profile:

We are seeking a strategic, data-driven, and execution-focused CS leader who:

• Thinks in outcomes, revenue, and systems, not just relationships
• Operates comfortably with C-suite buyers in complex enterprises
• Understands SaaS economics and services margin deeply
• Can design scalable operating models and still drive execution
• Is equally credible with boards, customers, and frontline teams
• Strong learning mindset

Required Experience & Qualifications:

• 15–20+ years in SaaS, MarTech platforms, agencies, or high-growth B2B environments
• Proven VP or Sr Director experience owning retention and expansion outcomes
• Previous high growth/startup experience is must have
• Strong command of CS economics:
• GRR, NRR, churn, expansion, payback period, cohort health
• Deep exposure to hospitality and/or banking verticals
• Global leadership experience across multi-time-zone teams
• Bay Area presence preferred

Key Focus Areas (2026 Lens):

• Revenue retention and expansion predictability
• Lifecycle playbook standardization at scale
• AI-powered CS workflows and automation
• Executive-level customer partnerships
• Margin improvement across SaaS + Services
• Establishing and Growing Partnership /Agency Programs

KPI & Metrics Ownership:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Churn Rate (Logo & Revenue)
• Expansion ARR
• Customer Lifetime Value (CLV)
• Time-to-Value
• Renewal Forecast Accuracy
• CS Productivity & Margin
• Customer Sentiment (NPS / CSAT)
• AI Automation Adoption & Efficiency Gains

What Success Looks Like (First 12–18 Months):

• Measurable improvement in GRR, NRR, and churn reduction
• Globally adopted lifecycle playbooks
• Predictable renewal and expansion forecasting
• AI-driven CS workflows delivering efficiency gains
• Strong executive relationships across top accounts
• A scalable, high-performing global CS leadership team

Why Milestone:

• Founder-led, award-winning, AI-first platform
• Deep focus on GEO, AI visibility, and customer outcomes
• Opportunity to shape Customer Success as a true growth engine
• Certified Great Place to Work

Over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

We are seeking a Raw Materials Buyer for our First Quality facility located in Macon, GA.

This position will be responsible for supporting the manufacturing operation by purchasing diversified commodities on a competitive basis without sacrificing quality.

Primary responsibilities include:

• Generates and communicates raw material purchase orders to suppliers based on MRP requirements issued by Planning
• Expedites delivery of raw material orders, follows-up on back orders, and coordinates with the warehouse on receipt of materials
• Initiates the Purchasing Info Records within our ERP system for new materials, working with raw material suppliers to confirm pricing, lead time and order quantities
• Supports the Quality Department by coordinating with suppliers on raw material non-conformities, developing Supplier Scorecards, issuing and tracking receipt of Annual Quality Change Notification Documents, conducting Supplier Audits, and filing/tracking appropriate Quality Certifications of suppliers
• Works with Accounts Payable to verify invoice discrepancies related to either quantity or price
• Follows all GMP, FDA and ISO regulations and guidelines
• Observes all safety rules and uses the proper PPE

The ideal candidate should possess the following:

• Bachelor’s degree in business administration or equivalent.
• Preferred prior work experience in a procurement role within a manufacturing environment
• Strong written and verbal communication skills
• Solid background with Microsoft Office (Excel, Outlook, Word, PowerPoint, etc.).
• Strong experience with ERP Systems (preferably SAP or JD Edwards / Peoplesoft).

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

• Competitive base salary and bonus opportunities
• Paid time off (three-week minimum)
• Medical, dental and vision starting day one
• 401(k) with employer match
• Paid parental leave
• Child and family care assistance (dependent care FSA with employer match up to $2500)
• Bundle of joy benefit (years' worth of free diapers to all team members with a new baby)
• Tuition assistance
• Wellness program with savings of up to $4,000 per year on insurance premiums
• ...and more!

For immediate consideration, please go to the Careers section at to complete our online application.

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

Position: macOS Developer
Location: Cupertino, California
Mode: Hybrid
Duration: Contract
Job ID: 170542

Job Overview:

• We’re looking for a creative and resourceful macOS developer with 3-5 years of experience to support the lead engineer on a large internal tools project. This person will assist in implementing new features, testing existing code, and fixing bugs.
• The project involves building internal extensions to a suite of established, consumer-facing macOS applications. These extensions are designed to streamline the content creation workflows of our creative design and production teams.
• The applications being extended have a mature and complex codebase, written predominantly in Objective-C (~90%). All new development is being done in Swift, with SwiftUI used for the user interface layer.
• Success in this role will require deep knowledge of macOS development and strong experience working across both Objective-C and Swift, including handling interoperability between the two. You should be comfortable navigating a large legacy codebase while contributing modern Swift code that integrates cleanly and safely.
• A significant portion of this role will focus on testing new and existing features, as well as performing quick-turnaround bug fixes as the need arises.
  

• Extensive macOS development experience with SwiftUI and AppKit
• Deep knowledge of Swift and Objective-C interoperability, with hands-on experience working across both languages
• Ability to extend and integrate with existing codebases while minimizing impact to legacy code
• Proven experience contributing to large-scale, complex projects
• Experience collaborating with creative and production teams, understanding their workflows and needs
• Expert-level proficiency with Keynote, Numbers, and Pages
• Exceptional debugging skills with a focus on writing clean, maintainable, and high- quality code
• Strong communication and organizational skills — clear, concise, and proactive
• Ability to work quickly and adapt to feedback from multiple stakeholders
• Experience working in fast-paced, time-sensitive production environments
• Self-motivated and capable of independently troubleshooting technical and process- related issues
  

• Detail-oriented, organized, and thoughtful in the treatment of bugs, issue tracking, and QA processes
• Ability to communicate technical concepts clearly and effectively to non-technical coworkers in language they can understand
• Strong listening skills with the ability to interpret requests from creative and production teams, asking thoughtful clarifying questions when needed
• Excellent problem-solving and analytical skills, with the ability to investigate, debug, and triage complex issues independently or collaboratively
• Comfortable working in a fast-paced, informal environment, with the flexibility to respond to shifting priorities quickly and efficiently
• Proven experience working on cross-functional projects, collaborating with diverse teams to achieve shared goals

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $50 - $60

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at To report any concerns, please email us at

Position: Photo Producer
Location: Culver City, California
Duration: Contract
Job ID: 170668

Job Overview:

The Photo Producer will be responsible for managing and coordinating all aspects of photo production, ensuring high-quality deliverables that align with project goals and timelines. This role requires a creative and organized individual with a strong background in photography production and the ability to manage multiple projects simultaneously.

Responsibilities:

• Plan, organize, and oversee photo shoots from concept to completion.
• Collaborate with creative teams to ensure alignment with project objectives.
• Manage budgets, schedules, and resources for photo production projects.
• Coordinate with photographers, stylists, and other production staff.
• Ensure all deliverables meet quality standards and deadlines.
• Handle post-production processes, including editing and retouching coordination.
• Maintain clear communication with stakeholders throughout the production process.
  

• Proven experience as a Photo Producer or in a similar role.
• Strong knowledge of photography production processes and tools.
• Excellent organizational and project management skills.
• Ability to manage budgets and resources effectively.
• Strong communication and interpersonal skills.
• Ability to work under tight deadlines and handle multiple projects simultaneously.
• Proficiency in photo editing software is a plus.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $80 - $90

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at To report any concerns, please email us at