Avlon Shoes Jobs in Usa

The Shoe Stylist is responsible for applying selling techniques to merchandise and developing a client base to build sales.

Responsibilities

• Ensure that each customer receives outstanding customer service by providing a customer-friendly environment which includes greeting and acknowledging every customer.
• Maintain outstanding standards in every aspect of customer service.
• Possess an understanding of all product information, merchandise promotions, test merchandise, and advertising efforts.
• Demonstrate salesmanship skills by consistently achieving and maintaining sales productivity levels.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Requirements

• 1-2 years of retail experience preferred.
• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Ability to process information or merchandise through the computer system and POS register system.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Benefits

• 50% off employee discount and 40% off immediate family discount
• Friends and Family Discount Events
• Free shoe every season/quarter
• Employee Assistance Program
• Flexible schedule
• Career Growth
• Employee Referral Program
• Access to Steve Madden's Perk Spot Program
• Paid time to vote

With nearly half a million customers in more than 97 countries, Xero Shoes is a lifestyle footwear brand focused on helping people everywhere discover the benefits of natural movement. Are you passionate about health & wellness and want to make an extraordinary difference in people’s lives? Come work with Xero Shoes! We are looking for a Senior Footwear Developer - someone who is a dynamic, ambitious, highly energetic, and self-motivated person able to thrive in a fast-paced environment while leading your team by example.

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Description:

The Footwear Product Developer will be responsible for the research and the assistance in the   development of new footwear from the approved design through the confirmation stage. The Footwear Product Developer will work within a team-oriented structure consisting of all disciplines necessary and available to coordinate the development of a product line achieving product objectives within the established timelines.

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The Footwear Product Developer responsibilities:

Project Management

• Show a history of effective communication practices, establishing and maintaining open, clear consistent and reliable working relationships with overseas development partners.
• Be relied upon to own project tracker documents to ensure timely completion of regular daily tasks. Provide feedback to management on areas that need additional focus.
•  Display a solid understanding of department workload and demonstrate ability to prioritize efforts and push when necessary to achieve development calendar milestones.

Technical Skill

• Show an established and reliable competency in footwear development, analysis and troubleshooting with the ability to speak intelligently about footwear development with other product team and company colleagues.
• Measure and document product attributes, perform fittings and investigate construction issues with no supervision.  Ability to fully dissect a shoe to fully understand details about construction that affect decision-making conversations.
• Expected to recommend solutions from moderate to complex level shoe engineering challenges that arise throughout the development process.

Industry Knowledge

• Has obtained 2-3 years of footwear development employment history and established a highly proficient level of technical knowledge of development, engineering and manufacturing processes.
• Demonstrate a thorough understanding of the footwear industry in your ability to recommend relevant and viable solutions to problems, in alignment with generally accepted industry best practices.
• High level of comfort speaking with material suppliers, factory technicians, outside contractors and consultants about shoe development best practices and objectives.

Process & Systems

• In-depth knowledge of company processes with a demonstrated ability to follow and improve those processes.  Understand the limitations of the process and to constantly evaluate for process refinement.
• Show ownership in department systems in your dedication to the timely accomplishment of objectives.  Ability to understand how those systems feed into the greater product team initiatives.

Strategy & Vision

• Be a key contributor to the development of department and brand strategy.  
• Show support to company leadership in abiding by brand guidelines, practices, goals and initiatives and encourage colleagues to follow suit.  
• From a solid foundation of development experience and industry knowledge, show ability to adapt or modify daily decisions and/or priorities to more fully align with broader company objectives.  Show an ability to think strategically in all aspects of your job functions.

Other Responsibilities Include:

• Assists and contributes ideas for product design, construction, materials, compounds and components to enhance functionality, aesthetics, fit and profit margin.
• Generates a technical development package to communicate intended construction and aesthetic details of each project to factory development partners.
• Examines all prototypes to assure all specifications are correct and within product cost target.
• Facilitate the fit and wear testing at appropriate prototype stage.
• Evaluates the feedback and implements revisions.
• Understands cost implications with ability to recommend cost savings and value engineering techniques.
• Assists on production quality issues when necessary.
• Participating in international and domestic travel as required to achieve a high level of product and component development, including visits to manufacturing countries / factories to assist and review commercialization and production on key product(s).
• Accepts accountability to graphic design, production, and sales teams. 

Qualifications:

• Ability to establish and maintain positive working relationships with others. 
• Excellent organizational skills including effective time management, strong self-management and meeting or improving upon deadlines.
• Ability to work under stress from demanding deadlines, customer contact and changing priorities and conditions.
• Familiarity with trends in the outdoor sportswear, footwear, and fitness industries is helpful.
• Applicable technical degree preferred - manufacturing, mechanical, or chemical engineering, product design, biomechanics, etc.
• Knowledge of minimalist shoes and constructions a plus
• A minimum of two years of experience in footwear development is required.

Job Type: Salary exempt, 40 hours per week, Full-time  

• Must be able to regularly commute to the Broomfield office (2-3days per week)
• Pay: $$90,000.00 - $105,000.00  DOE

This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.  The range listed is just one component of Xero’s total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and equity awards.

Benefits Include:

• Medical, Dental upon employment
• Additional employee funded ancillary benefits, such as: qualified HSA, or FSA, and Voluntary Life / AD&D, Accidental, Critical Care etc. are also available if you choose to participate
• 401k eligible after 3 months of employment
• Xero Shoes provided life insurance
• Employee bonus and incentive plans
• Sick and vacation accrual

Xero Shoes is handling our own recruitment. We will not respond to solicitations from recruiters.

About Washington Shoe Company

Founded in Seattle in 1891, Washington Shoe Company is a fourth-generation family-owned business with a long and proud heritage in the footwear industry. Known for iconic brands like Western Chief, Staheekum, and Chooka, we design and create quality, functional, and stylish footwear for the whole family.

Role Overview

Washington Shoe Company has an opening for a Footwear Designer with strong experience in sneakers, outdoor adventure footwear, and performance-driven design. This role is responsible for creating and developing innovative footwear for Western Chief, Chooka and Staheekum. The ideal candidate brings a keen eye for trend direction, a technical understanding of performance materials, and expertise in designing versatile footwear built for both everyday wear and outdoor environments.

This position requires trend research, CAD development, material and component selection, color design, last understanding, and hands-on participation in fittings. The designer will collaborate closely with co-designers, Production, Sales, and Marketing to maintain and evolve the brand identity.

Please note, to keep our small but mighty team collaborating efficiently, this role is based in person at our Renton HQ.

Key Responsibilities

• Research seasonal sneaker, outdoor, and adventure-footwear trends, including materials, technologies, and color stories; present findings through inspirational trend boards for Sales and Marketing.
• Utilize product selling data and line plans to design 2–3 collections per year, including inline, catalog, and special make-up programs.
• Create detailed spec tech packs, CADs, and design documentation for sample development.
• Communicate with overseas factories and agents using clear visual and physical references to ensure design accuracy and execution.
• Partner with sourcing and costing to ensure materials, constructions, and components meet cost and margin targets.
• Engineer and modify designs based on factory capabilities, performance requirements, and cost considerations while preserving brand integrity and design intent.
• Participate in wear-testing, fittings, and QC reviews to validate comfort, performance, and durability.
• Manage multiple projects from concept and proto development through commercialization and production handoff.
• Ability to travel domestically and internationally for meetings, tradeshows, development reviews, and factory visits.

Qualifications and Bonus Points

• Bachelor’s Degree or higher in Industrial Design, Footwear Design, Product Design, or related field.
• 3+ years of footwear design experience, with strong preference for sneaker, outdoor, or performance footwear categories.
• Deep knowledge and passion for footwear construction, materials, and industrial/product design.
• Proficiency in Adobe Creative Suite and relevant 3D/CAD programs (e.g., Illustrator, Photoshop; 3D a plus).
• Utilize AI-driven trend forecasting, material inspiration, and rapid concept generation to enhance design development.
• Strong verbal and written communication skills with the ability to present concepts clearly.
• Creative, strategic thinker with the ability to balance innovation with commercial viability.
• Problem-solving mindset, collaborative approach, and proactive “can-do” attitude.

What We Offer

• Competitive benefits package; medical, dental, vision, life, and disability insurance
• 401k plus company match
• Employee purchase credit
• Paid volunteer hours
• Opportunities for professional development and growth
• A collaborative and supportive team environment with a flat organizational structure
• Open work environment with a casual dress code

Compensation dependent on experience $70,000 - $90,000 annually

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Duties and Responsibility

• Create an excellent shopping experience for our customers through awareness and company service standards. Positive attitude, willingness to serve and well informed. Sales and assistance Promotion of company rewards program and others business initiatives.
• Maintain awareness of all current sales promotions.
• Maintain merchandise presentation. Ensure stock is well arranged and merchandised properly. Maintain cleanliness and organization of all areas within the store.
• Develop and maintain necessary product knowledge and fitting skills.
• Maintain an awareness of Loss Prevention concerns involving customers and staff members.
• Participate in physical inventories, assist in shipping and receiving merchandise and participate in merchandise placement on the sales floor when needed.
• When performing cashier functions all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
• Process all sales and POS terminal transactions in accordance with policy and procedure.
• SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup.

Principal Working Relationships

Customers, Sales Associates, Store Management and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees. Basic communication (both verbal and non-verbal), organization, and math skills. Experience in retail sales, preferably specialty retail or footwear. Basic knowledge of the policies and procedures. Basic visual merchandising skills and an understanding of the Store Presentation Standards.

As a Famous Footwear Seasonal Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture where customers say, \"I'll take it\" and are loyal to your store, our brands, and our company. You are a team player, celebrating individual and team successes. You are committed to staying informed about trends and sharing that knowledge with customers, ultimately building engaging customer experiences. Most importantly, you LOVE shoes and regardless of your style, you help every person who enters the store experience a little bit of that Famous Feeling.

• Ace Retail Operations: You'll ensure daily store tasks (pricing, shipment processing, fulfillment and inventory) are dialed in, keeping the store running like a tightly laced sneaker. Utilizing our company standards as a framework for success, you'll deliver on our goal of keeping the store clean, organized, and all our famous styles easily shoppable.
• Be a Famous Culture Influencer: Champion our Famous culture with pride by embodying the behaviors that power our Customer Connection. You'll provide stellar customer engagement, leaving customers wowed with consistently top-notch experiences powered by your attentiveness and determination to deliver them the styles and brands they crave.
• Elevate to Your Goal-Crushing Era: You'll bring your best to each day; take accountability for your effort and its impact on Famous Footwear's overall performance. You'll review store performance and drive sales with purpose and urgency to achieve goals. Every shoe sale counts! As a 'goal-getter', you deliver clear, concise and timely communications to the entire store team and employ active listening to ensure understanding among teammates.
• Act with Integrity: Your high standards will keep you sticking to company policies and procedures. Always acting with integrity, you'll be open to and seek feedback to improve your skillset and further your professional development!
• Bring the Positive Vibes: Embrace diversity and inclusivity as our team superpower, upholding a work environment where every associate feels included and respected. Maintain a positive and proactive mindset, even in the face of challenges, you're the type of person to uplift and support others. To help others be their best, you'll help your teammates be their best selves by assisting with training and development when needed.
• Be a Shoe-off: You are shoe-obsessed (no judgment.) When a customer enters the store, you're a shoe sleuth on the hunt for the perfect styles to suit their needs. It brightens your day to make shoe recommendations and ensure our customers leave the store with the perfect fitand that Famous Feeling.

Essential Functions: Other responsibilities may be performed as needed to ensure the needs of the business are met. Overtime hours may be required to meet business needs.

• Our Shoe Discounts. No matter your style, we've got your perfect fit covered with a 30% Associate Discount across Caleres's retail stores Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Relaxed Dress Code & Small Team Environment. You will be a valued member in a supportive and hands-on setting. Our relaxed dress code policy lets you showcase your authentic self while you work.
• Daily Access to Pay. Love an early pay day? Get paid as you earn (without the fees) with Dayforce Wallet.
• Ease of Transferring Locations. We have over 850 store locations you can easily transfer within.

• High School Diploma/GED
• Able to build constructive and effective relationships within store
• Demonstrates an ability to communicate positively with store associates at all levels
• Must exercise independent judgment and discretion partnering with Store Sales Manager and/or Assistant Managers, as needed
• Working knowledge of general retail practices and procedures
• Ability to work effectively within a team
• Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, weekends and extended hours

• Ability to regularly lift up to 40 lbs. from floor level to above shoulder height utilizing appropriate equipment and safety techniques
• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Ability to be mobile on the sales floor for extended periods of time

As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture where customers say, \"I'll take it\" and are loyal to your store, our brands, and our company. You are a team player, celebrating individual and team successes. You are committed to staying informed about trends and sharing that knowledge with customers, ultimately building engaging customer experiences. Most importantly, you LOVE shoes and regardless of your style, you help every person who enters the store experience a little bit of that Famous Feeling.

What You'll be Doing

• Ace Retail Operations: You'll ensure daily store tasks (pricing, shipment processing, fulfillment and inventory) are dialed in, keeping the store running like a tightly laced sneaker. Utilizing our company standards as a framework for success, you'll deliver on our goal of keeping the store clean, organized, and all our famous styles easily shoppable.
• Be a Famous Culture Influencer: Champion our Famous culture with pride by embodying the behaviors that power our Customer Connection. You'll provide stellar customer engagement, leaving customers wowed with consistently top-notch experiences powered by your attentiveness and determination to deliver them the styles and brands they crave.
• Elevate to Your Goal-Crushing Era: You'll bring your best to each day; take accountability for your effort and its impact on Famous Footwear's overall performance. You'll review store performance and drive sales with purpose and urgency to achieve goals. Every shoe sale counts! As a 'goal-getter', you deliver clear, concise and timely communications to the entire store team and employ active listening to ensure understanding among teammates.
• Act with Integrity: Your high standards will keep you sticking to company policies and procedures. Always acting with integrity, you'll be open to and seek feedback to improve your skillset and further your professional development!
• Bring the Positive Vibes: Embrace diversity and inclusivity as our team superpower, upholding a work environment where every associate feels included and respected. Maintain a positive and proactive mindset, even in the face of challenges, you're the type of person to uplift and support others. To help others be their best, you'll help your teammates be their best selves by assisting with training and development when needed.
• Be a Shoe-off: You are shoe-obsessed (no judgment.) When a customer enters the store, you're a shoe sleuth on the hunt for the perfect styles to suit their needs. It brightens your day to make shoe recommendations and ensure our customers leave the store with the perfect fitand that Famous Feeling.

Essential Functions: Other responsibilities may be performed as needed to ensure the needs of the business are met. Overtime hours may be required to meet business needs.

Perks You'll Enjoy!

• Our Shoe Discounts. No matter your style, we've got your perfect fit covered with a 30% Associate Discount across Caleres's retail stores Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Relaxed Dress Code & Small Team Environment. You will be a valued member in a supportive and hands-on setting. Our relaxed dress code policy lets you showcase your authentic self while you work.
• Daily Access to Pay. Love an early pay day? Get paid as you earn (without the fees) with Dayforce Wallet.
• Ease of Transferring Locations. We have over 850 store locations you can easily transfer within.
• Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow their careers at our corporate offices.
• Employee Assistance Programs. Receive 24/7 access to a comprehensive suite of individual support options, including emotional support, work-life solutions, legal guidance, financial resources and more, via online & phone.
• Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit Qualifications & Education
  • High School Diploma/GED
  • Able to build constructive and effective relationships within store
  • Demonstrates an ability to communicate positively with store associates at all levels
  • Must exercise independent judgment and discretion partnering with Store Sales Manager as needed
  • Strong working knowledge of general retail practices and procedures
  • Ability to work effectively within a team
  • Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, weekends and extended hours

  Physical Requirements and/or Environment

  • Ability to regularly lift up to 40 lbs. from floor level to above shoulder height utilizing appropriate equipment and safety techniques;
  • Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting;
  • Ability to be mobile on the sales floor for extended periods of time.

  Famous Footwear is part of Caleres Inc., a diverse portfolio of 15 global footwear brands including Sam Edelman, Naturalizer, Vionic, Dr. Scholl's, Allen Edmonds, and many more. Caleres' legacy includes more than 140-years of craftsmanship, a passion for fit and business savvy, with a mission to continue to inspire people to feel greatfeet first.

  Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

  Caleres and Famous Footwear are invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay rate will equal or exceed the required minimum wage applicable to the job location. Please visit to review all associated benefits.

  Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres contacts will use @ email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here:

As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture where customers say, \"I'll take it\" and are loyal to your store, our brands, and our company. You love to take on additional responsibilities and take pride in your execution. You are a team player, celebrating individual and team successes. You are committed to staying informed about trends and sharing that knowledge with the store team and customers, which builds engaging customer experiences. Most importantly you LOVE shoes and whatever your style you help every person who enters the store feel a little bit of that Famous Feeling.

• Inspire that Famous Feeling: Walk into the store ready to inspire teammates with your integrity and drive, fostering a culture of caring and camaraderie. To help others be their best, you'll raise your hand to help infuse coaching moments for the selling behaviors behind our Customer Connection.
• Elevate to Your Goal-Crushing Era: You'll bring your best to each day, take accountability for your goals and their impact on Famous Footwear's overall performance. Drive sales with purpose and determination to achieve goals. Every shoe sale counts!
• Ace Retail Operations: You'll know the ins-and-outs of your store like the back of your hand and enjoy putting in the work so it runs like a tightly laced sneaker from pricing to inventory, nothing gets past your keen eye for detail. You've got opening and closing the store dialed, keeping it clean, organized, and all our famous styles easily shoppable.

• Connect the Dots: Your high standards will keep you sticking to company policies. You don't shy away from utilizing your fellow partners and resources to accomplish tasks like a champ!

• Be a Famous Culture Influencer: Champion our Famous culture with pride by embodying the behaviors that power our Customer Connection, leaving customers wowed with consistently top-notch experiences powered by attentiveness to customer service and determination to deliver them the styles and brands they crave.
• Bring the Positive Vibes: Embrace diversity and inclusivity as our team superpower, ensuring every associate feels valued and respected. Maintain a positive and proactive mindset, even in the face of challenges, you're the type of person to uplift and support others.
• Be a Shoe-off: You are shoe-obsessed (no judgment.) When a customer enters the store, you're a shoe sleuth on the hunt for the perfect styles to suit their needs. It brightens your day to make shoe recommendations and ensure our customers leave the store with the perfect fitand that Famous Feeling.

Essential Functions: Other responsibilities may be performed as needed to ensure the needs of the business are met.

Perks You'll Enjoy!

• Our Shoe Discounts: No matter your style, we've got your perfect fit covered with a 30% Associate Discount across Caleres's retail stores Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Relaxed Dress Code & Small Team Environment: You will be a valued member in a supportive and hands-on setting. Our relaxed dress code policy lets you showcase your authentic self while you work.
• Daily Access to Pay: Love an early pay day? Get paid as you earn (without the fees) with Dayforce Wallet
• Ease of Transferring Locations: We have over 850 store locations you can easily transfer within.
• Career Development and Learning Opportunities: We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow their careers at our corporate offices.
• Employee Assistance Programs: Receive 24/7 access to a comprehensive suite of individual support options, including emotional support, work-life solutions, legal guidance, financial resources and more, via online & phone.
• Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates.

• Has a High School Diploma/GED.
• Proficient working knowledge of general retail practices and procedures.
• Some retail store management experience or relevant management experience in lieu.
• Previous experience being on a team and motivating others to accomplish a goal.
• Manages multiple tasks and communicates direction set by the store manager.
• Demonstrated ability to mentor and train Associates on selling and operational processes.
• Demonstrated ability to work a flexible schedule and meet availability requirements of the role. Includes holidays, nights, weekends, and extended hours.
• Has basic computer skills.

• Ability to regularly lift up to 40 lbs. from floor level to above shoulder height utilizing appropriate equipment and safety techniques;
• Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting;
• Ability to be mobile on the sales floor for extended periods of time.
• Knowledgeable in general retail practices and procedures needed to keep things running smoothly.
• Experienced as a team player, bringing the energy and enthusiasm needed to encourage fellow associates and achieve goals together.
• Ability to manage multiple tasks with a positive attitude and communicate the game plan set by the store manager.
• Skilled at mentoring and training associates on selling and operational processes.
• Ability to work a flexible schedule includes holidays, nights, weekends, and extended hours.

If you're looking for that next step in your career, make it famous! To us, famous isn't about standing out in the crowd. It's about feeling good where you stand right now. Famous Footwear is your place for athletic, fashion, and casual shoes for the whole family from hundreds of name brands.

As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role of the store leader in the absence of the Store Manager. You are a people leader, developing your ability to motivate a team to achieve sales targets and growth goals. Through personal demonstration, training, and development, you support an in-store culture where customers say, \"I'll take it\" and are loyal to your store, our brands, and our company. You are enthusiastic about the product and presentation of your store, staying up to date on trends, and supporting the education of the store team to do the same. Most importantly, you LOVE shoes, and regardless of your style, you help every person who enters your store experience a little bit of that Famous Feeling.

• Inspire the Customer Connection: You'll inspire associates with integrity and drive, fostering a culture of caring and camaraderie focused on customer relationships, operational excellence, and flawless delivery of both. To help your team be their best, you infuse coaching moments for the selling behaviors behind our Customer Connection.
• Champion Talent Discovery: You'll be enthusiastic and proactive about seeking out and networking with exceptional external talent, knowing that each hire has the potential to elevate the store's sales growth. Collaborate with the Store Manager to interview and hire individuals passionate about creating top-notch customer experiences driven by attentiveness to service and determination to sell.
• Ace Retail Operations & Support Staffing Levels: You'll know retail operational fundamentals like the back of your hand and put in the work so the store runs like a tightly laced sneaker. From pricing to shipping processing and inventory, you've got daily operations dialed in, leveraging our store standards as the framework of success to keep our famous styles easily shoppable. You'll support staffing levels set by the Store Manager considering Associate availability, peak days, and seasonal hiring needs.
• Leverage Insights to Deliver Results: Taking accountability for your goals and their impact on your location's overall performance, you'll bring your best to each day. Drive sales with purpose and determination to achieve goals and, in partnership with the Store Manager, apply insights and observations to continually improve results. Every shoe sale counts!
• Be a Culture Builder: You'll support a work and team environment where diversity and inclusivity are valued as our team superpower, ensuring each associate feels included and respected. Maintain and encourage a positive and proactive mindset, even in the face of challenges, you're the type of person who leads by example and uplifts and supports others. Your elevated level of engagement will be a tool to increase retention and improve Associate effort and performance.
• Be our Store Manager's Right Hand. When the Store Manager is away, you will step into their shoes, further developing and refining your already strong people leadership and store management skillset. Your high standards will keep you sticking to policies and ensure compliance of all company programs through training, ongoing development, and consistent inspection and follow-up. Accurately assess strengths and opportunities of team to develop internal talent in partnership with the Store Manager.

Other responsibilities may be performed as needed to ensure the needs of the business are met.

• Our Shoe Discounts. No matter your style, we've got your perfect fit covered with a 30% Associate Discount across Caleres's retail stores - Famous Footwear, Naturalizer, Sam Edelman, and Allen Edmonds.
• Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow their careers at our corporate offices.
• Relaxed Dress Code & Small Team Environment. You will be a valued member in a supportive and hands-on setting. Our relaxed dress code policy lets you showcase your authentic self while you work.
• Daily Access to Pay. Love an early pay day? Get paid as you earn (without the fees) with Dayforce Wallet
• Ease of Transferring Locations. We have over 850 store locations you can easily transfer within.
• Employee Assistance Programs. Receive 24/7 access to a comprehensive suite of individual support options, including emotional support, work-life solutions, legal guidance, financial resources and more, via online & phone.
• Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit Qualifications & Education:
  • Has a High School Diploma/GED.
  • Has at least 1 year of sales experience (retail sales preferred).
  • Demonstrates experience in interviewing, hiring, and training people.
  • Exhibits an ability to lead, manage, motivate, and communicate positively with store Associates at all levels.
  • Displays ability to train, coach and develop Associates to provide an engaging customer experience and execute operational tasks.
  • Exercises independent judgment and discretion partnering with Store Sales Manager, as needed.
  • Demonstrates strong cognitive skills, including problem solving analysis, decision making, and financial and quantitative analysis.
  • Has advanced working knowledge of general retail practices and procedures.
  • Can work a flexible schedule to meet the needs of the business, including holidays, nights, weekends, and extended hours.
  • Has basic computer skills.
  Physical Requirements and/or Environment:
  • Ability to regularly lift up to 40 lbs. from floor level to above shoulder height utilizing appropriate equipment and safety techniques.
  • Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
  • Ability to be mobile on the sales floor for extended periods of time.
  • At least 1+ years of Sales Experience required, preferably retail sales.
  • Demonstrates an advanced understanding of the general retail practices and procedures, essential for maintaining seamless operations.
  • Experienced as a team leader, bringing the energy and enthusiasm needed to lead, motivate and communicate effectively with associates to achieve goals together.
  • Brings valuable experience in interviewing, hiring, and training teams, showcasing a knack for identifying and nurturing talent.
  • Excels in mentoring and training associates on both selling techniques and operational processes, ensuring a well-rounded and high-performing team.
  • Ability to work a flexible schedule includes holidays, nights, weekends, and extended hours.

  Famous Footwear is part of Caleres Inc., a diverse portfolio of 15 global footwear brands including Sam Edelman, Naturalizer, Vionic, Dr. Scholl's, Allen Edmonds, and many more. Caleres' legacy includes more than 140-years of craftsmanship, a passion for fit and business savvy, with a mission to continue to inspire people to feel greatfeet first.

  Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

  Caleres and Famous Footwear are invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay rate will equal or exceed the required minimum wage applicable to the job location. Please visit to review all associated benefits.

  Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres contacts will use @ email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here.

Title: Customer Experience Associate, CX2

Reports to: Customer Experience Manager

Location: Hybrid, El Segundo CA

WHO WE ARE

Wolf & Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can’t have modern technology comforts.

WHAT WE NEED

We are looking for a Customer Experience Associate, CX2 to assist in the all-important responsibilities of caring for our customers’ needs, managing partners, building customer loyalty, and representing the brand. This role will be responsible for providing exceptional customer service while maximizing revenue within our sales environment.

JOB TYPE This is a full-time, nonexempt position.

TASKS & RESPONSIBILITIES

Your responsibilities are inclusive of the following but are not limited to:

• Expertly address questions via phone, email and chat providing answers that are quick and easy to understand
• Assist Management in policy updates for the department based on current business needs
• Support the Customer Experience Associates during the department manager’s absence
• Support management in process execution to monitor orders, inventory, return and exchanges
• Support department in addressing functionality issues and implementing process improvements
• Engage with customers by email, phone, and chat to answer product questions, resolve ordering issues, or to provide sizing guidance.
• Adopt the Wolf & Shepherd’s voice and tone to convey our brand and personality, and ensure a pleasant customer experience.
• Collaborate with the Team to streamline our customer service processes and policies to ensure continuous improvement.
• Communicate customer feedback and insights to Management, to better understand trends and customer preferences.

SKILLS & EXPERIENCE

• Must be highly organized with strong attention to detail.
• Strong verbal and written communication skills.
• Ability to maintain a friendly and professional demeanor in a fast paced environment.
• Must be knowledgeable and adhere to rules and regulations, while maintaining a kind and accommodating attitude.

REQUIREMENTS & QUALIFICATIONS

• Minimum of 3 years of direct customer experience work.
• Strong knowledge of Excel, Shopify, Zendesk
• Strong interpersonal and communications skills, and independent work ethic.
• Excellent time management skills and organizational abilities.
• A positive, outgoing, high energy and entrepreneurial personality.

PERKS & BENEFITS

We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package.

• Health, vision, and dental benefits program
• 401(k) plan
• Paid time off
• Sick pay
• Frequent free meals and snacks and company-sponsored gatherings
• Wolf & Shepherd shoes and more