Avid Technical Resources Jobs in Usa

• Provide day-to-day operational support for Microsoft D365 Finance & Operations, including provisioning and termination of system access and roles.
• Respond to and resolve production incidents (performance, access, data accuracy, and system issues) using a structured, methodical troubleshooting approach.
• Ensure incident, request, and defect tickets are managed and resolved within defined SLA targets, maintaining high standards of quality and customer satisfaction.
• Actively manage and report on the operational backlog, providing key performance indicators aligned to service level commitments.
• Conduct root cause analysis for major and critical incidents, implementing resolutions, workarounds, and preventative improvements to reduce recurrence.
• Lead continuous improvement initiatives by developing and enhancing operational processes, procedures, and documentation, collaborating with cross-functional teams for alignment.
• Develop and maintain strong, credible relationships with key IT and business stakeholders, as well as third-party vendors and strategic suppliers.
• Write and maintain custom programs and scripts, and configure ERP applications to support business requirements.
• Analyze existing infrastructure and lead or contribute to system enhancements and optimizations.
• Lead the integration and release of new applications and updates into the existing environment, ensuring service acceptance criteria and operational deliverables are met prior to handover.
• Maintain a comprehensive and up-to-date knowledge base covering application architecture, common issues, support procedures, and FAQs.
• Proactively monitor applications and environments (alerts, performance, system health) to identify and address potential issues before they impact users.
• Support configuration and customization of Production and Sandbox D365 environments using tools such as Lifecycle Services (LCS), Power Platform, and Azure.
• Ensure data quality, integrity, and consistency across enterprise systems by adhering to approved workflows and procedures.
• Understand and comply with Sarbanes-Oxley (SOX) control requirements, supporting audit preparation and remediation activities as required.
• Ensure compliance with company standards, security policies, and operational procedures to safeguard application integrity.
• Stay current on D365 features, updates, and best practices, as well as organizational standards, through participation in change governance forums (e.g., CAB, VMOB).
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned
  
  

• 5–7 years of progressively responsible technical experience, including experience in a team lead or senior technical role.
• At least 5 years of hands-on technical experience with Microsoft Dynamics 365 Finance & Operations.
• Strong working knowledge of Windows Server, Windows desktop environments, SQL Server, Azure, and the Power Platform.
• Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical audiences.
• Strong technical troubleshooting and diagnostic skills across application and infrastructure layers.
• Proven customer-focused mindset with the ability to resolve issues effectively and deliver solutions that meet business needs.
• Strong organizational, analytical, and conceptual skills with a high attention to detail.
  
  

OVERVIEW: ITA Audio Visual Solutions is a full-service AV company based in Cincinnati, Ohio since 1982. We are looking to add a key member to our live event production team. We’re seeking a talented individual who has a passion for technology and is ready to take on a new and exciting challenge.

*

ROLE*: The position available is Technical Director (TD). Under the direction of the Director of Production and Creative Services (DPCS), the TD leads a team of experienced event technicians. The TD and his team are involved in each event from beginning to end. It starts with a member of our technical team meeting with our clients to understand their goals and vision for their event. They then design a solution, prepare all necessary elements and are ultimately responsible for its flawless execution.

DUTIES & RESPONSIBILITIES:

• Technical Expertise
• The TD is responsible for ensuring that the technical aspects of all our events are done properly and safely. Those include but are not limited to video, audio, lighting, streaming, rigging and power distribution.
• The TD it is expected that he or she would know how to engage experts in areas of need. That can be from existing team members or outside resources.
• It is expected that the TD will consistently work towards becoming proficient in all areas of technology that ITA offers.
• Employee Supervision
• The TD will have a team of dedicated event technicians that report directly to him/her.
• The TD will be responsible for the day to day management of the techs including:
• Assigning daily tasks and verifying successful completion
• Going onsite to events to ensure things are being done correctly and safely
• Arranging for skill development during down times
• Creating weekly schedules
• Sales Support
• The TD or a member of his team will meet with clients to discuss their event.
• The TD or a member of the tech team is responsible for building quotes once event details are discovered.
• The TD will respond to any questions or adjustments made by the client.

4. Additional Contributions

• Integral part of the hiring process
• Continually evaluate existing procedures and seeking ways to improve
• Research new technology and recommend purchases that will make ITA better.
• Work with warehouse team to prepare the equipment for events and load on to trucks

QUALIFICATIONS:

• Minimum of 5 years of experience in a relatable technical role.
• Strong technical skills in handling audio, video, and lighting equipment.
• Excellent leadership and communication skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours including evenings, weekends, and holidays.

We offer a competitive compensation range commensurate with experience, along with a comprehensive benefits package, including:

• 401(k) plan with matching contributions
• Profit Sharing
• Dental, health, and vision insurance
• Health savings account
• Company-paid life insurance
• Generous paid time off
• Employee discount program
• Company-sponsored training and development opportunities
• Paid holidays
• Cellphone reimbursement
• Mileage and expense reimbursement

Insight Global is seeking Technical Evaluation Review Board/CCB Coordinator to join our team for an exciting opportunity to work on a unique government contract. The contract assists in acquisition and technical sustainment engineering and will augment government resources. The coordinator manages government technical review board submissions, ensuring all programs meet required deliverables and are fully prepared for review before board meetings. They control document accuracy, track changes, and maintain compliant review packages across all stakeholders. The role requires confidently driving engineers and IPTs to meet requirements and deadlines, including pushing back when inputs are incomplete. This is a highly organized, assertive position focused on accountability, readiness, and execution.

Must Haves:

• BS/MS in engineering/specialty area
• 7 yrs directly related experience (5 yrs with MS degree)
• Active secret level security clearance or higher
• Strong planning, coordination, and organizational skills with the ability to manage multiple priorities
• Demonstrated experience developing, maintaining, and assessing technical baselines within controlled programs
• Familiarity with engineering standards, manufacturing methods, and configuration management practices, including military and ASME-guided environments
• Working knowledge of technical drawing conventions and engineering documentation controls
• Proficiency with Microsoft Office tools to prepare data-driven reports, metrics, and formal documentation
• High attention to detail, strong writing and verbal communication skills, and the ability to manage time effectively
• Ability to sit on-site at Hill AFB in Clearfield, UT Monday-Wednesday

Plusses:

• Experience supporting configuration and data management activities within a defense or government program environment
• Working knowledge of Air Force or DoD engineering release processes, configuration control standards, and technical documentation lifecycle management
• Familiarity with Engineering Change Proposals (ECPs), Interface Control Documents (ICDs), and associated revision and audit activities
• Prior involvement with functional and physical configuration audits, including coordination with suppliers or government facilities
• Training or certification in configuration or data management disciplines (e.g., CMPIC or similar)
• Demonstrated ability to maintain and protect complex engineering baselines for hardware and software systems
• Strong judgment and decision-making skills aligned with regulatory, contractual, and policy requirements
• Commitment to continuous learning and maintaining up-to-date technical proficiency

About the Role

We are excited to be adding a seasoned Sr Technical Designer, Apparel to the Ariat team who enjoys working in a dynamic, fast-paced environment and has great technical accuracy and expertise. You will be responsible for owning one or more categories, ensuring fit and quality standards are well executed and consistent across all styles.

The Ariat Technical Design team is committed to creating well-fitting, high-quality products for best client experience. You have an extraordinary opportunity to work in a collaborative environment that has a commitment to innovation, quality, integrity, teamwork, and respect.

You’ll Make a Difference By

• Working with accessible and approachable leaders and teams
• Impacting change in a culture that promotes doing it differently and beyond status quo
• Connecting people to the lifestyles and experiences they love
• Developing innovative product that athletes and general consumers are excited about
• Creating and seizing opportunities to lead special project initiatives
• Assisting with other responsibilities based on business needs

About You

• 10+ years of experience in Technical Design: Performance Apparel
• A deep expertise and understanding of fit, patternmaking, grading, technical construction, costing, and fabrics
• A trained eye for proportion, balance and aesthetic details
• The ability to command a room and lead projects, meetings, fit sessions
• Extensive experience working with factories; full understanding of equipment, garment cutting/sewing/QA/QC process
• Proficiency in computer skills; use of Adobe Illustrator, MS Office Suite; Centric PLM (or similar PLM system), and 2D patternmaking systems (Accumark a plus)
• Exceptional multi-tasker and communicator, extremely detail oriented, and possess exceptional organizational skills
• An energized approach to collaboration and strong influence with partners and vendors
• Are fast acting and adapts to change quickly
• Passion for managing a product lifecycle and meeting deadlines
• Curiosity and zest for improving process and efficiency

About Ariat

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work and play outdoors, and care about performance, quality, comfort, and style.

The salary range for this position is $105,000 - $125,000 per year.

The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.

Ariat’s holistic benefits package for full-time team members includes (but is not limited to):

• Medical, dental, vision, and life insurance options
• Expanded wellness and mental health benefits
• Paid time off (PTO), paid holidays, and paid volunteer days
• 401(k) with company match
• Bonus incentive plans
• Team member discount on Ariat merchandise

Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice.

Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email

Please see our Employment Candidate Privacy Policy at to learn more about how we collect, use, retain and disclose Personal Information.

Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

About the Role

We are excited to be adding a seasoned Technical Designer to the Ariat team who enjoys working in a dynamic, fast-paced environment and has great technical accuracy and expertise. The Ariat Technical Design team is committed to creating well-fitting, high-quality products for best client experience. You have an extraordinary opportunity to work in a collaborative environment that has a commitment to innovation, quality, integrity, teamwork, and respect.

You’ll Make a Difference By

• Working with accessible and approachable leaders and teams.
• Impacting change in a culture that promotes doing it differently and beyond status quo.
• Connecting people to the lifestyles and experiences they love.
• Developing innovative product that athletes and general consumers are excited about.
• Creating and seizing opportunities to lead special project initiatives.
• Other duties as assigned.

About You

• 5+ years of experience in Technical Design.
• A deep expertise and understanding of fit, patternmaking, grading, technical construction, costing, and fabrics.
• A trained eye for proportion, balance and aesthetic details.
• The ability to command a room and lead projects, meetings, fit sessions.
• Experience working with factories; understanding of equipment, garment cutting/sewing/QA/QC process.
• Proficiency in computer skills; use of Adobe Illustrator, MS Office Suite; Centric PLM (or similar PLM system), and 2D patternmaking systems. (Accumark a plus)
• CLO 3D experience a plus.
• Exceptional multi-tasker and communicator, extremely detail oriented, and possess exceptional organizational skills.
• An energized approach to collaboration and strong influence with partners and vendors.
• Are fast acting and adapts to change quickly.
• Passion for managing a product lifecycle and meeting deadlines.
• Curiosity and zest for improving process and efficiency.

About Ariat

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work and play outdoors, and care about performance, quality, comfort, and style.

The pay range for this position is $40-45 an hour.

The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.

This contract position may be eligible for select benefits through the payrolling agency. Benefits may include medical, dental, and vision insurance options and 401k.

Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email

Please see our Employment Candidate Privacy Policy at to learn more about how we collect, use, retain and disclose Personal Information.

Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

Build a Career That Matters with One of the World's Most Respected Employers!

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Requirements of the Tech Scholar:

• Be enrolled as a full-time student in a Mechatronics or EET program at a partnered Technical College with Michelin
• Be a full time student (12 credit hour per semester)
• Have and maintain a minimum 2.5 GPACumulative
• Be able to work at least 20 hours per week at Michelin during the program

Job Achievements:
* Methods and practices applied (job performed in safety, quality, respect of instruction,...)
* Sustain equipment compliance (standard, cleanliness, cycle time, influent parameters,...)
* Interventions are encoded, documented, and analyzed
* Effectiveness of all interventions (prevent breakdowns, cure the default within an optimized time,collaboration with Production, Quality, ...)
* Efficiency of all interventions (resources used, consumption of spare parts, sustained energy efficiency of equipment)
* Support MDP processes (participating in analyzes, requirements from 5' briefing treated or upgraded...)
* Machine performance assured for perimeter of responsibility

Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.
• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Business Resource Groups and Inclusion Councils.
• Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.
• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!

The HRIS Analyst provides day-to-day operational and project support for the Human Resource Information Systems (HRIS). This role serves as a technical point of contact for assigned functional areas and partners closely with HR subject matter experts to ensure data integrity, system optimization, reporting accuracy, and process improvement. The HRIS Analyst also supports HRIS-related upgrades and initiatives across the organization.

Responsibilities

• Support HRIS implementation projects and programs across all functional areas, including compensation, benefits, onboarding, recruitment, time and attendance, applicant tracking, performance management, training, and change management
• Serve as a technical expert supporting the maintenance of new and existing HR systems and programs
• Act as the HRIS security administrator
• Lead HRIS reporting efforts, including development, maintenance, and governance of the reports library
• Provide customer support to HR teams and employee-related services, including Employee Self-Service (ESS) and Manager Self-Service (MSS)
• Communicate effectively with stakeholders and influence outcomes using appropriate communication skills
• Develop training materials and job aids for system end users across identified workstreams
• Train system administrators on system capabilities and support ongoing training initiatives
• Develop and oversee processes to ensure data integrity, including data audits and evaluation of data entry practices
• Drive full system utilization, optimize functionality, and improve business process efficiencies
• Support organizational change management efforts related to system and process changes, including communication, training, and feedback collection
• Support maintenance and administration of programs not fully supported by HRIS (e.g., WOTC, The Work Number, I-9 Management, Unemployment)
• Perform data analysis and prepare regular and ad hoc reports for senior leadership and business leaders
• Maintain, update, and test system integrations with internal departments and external vendors
• Develop presentations as needed
• Provide standard bi-weekly, monthly, and ad hoc reporting to HR and the broader organization

Qualifications

Key Competencies & Characteristics

• Strong knowledge of UKG (UltiPro), with 5–10 years of hands-on experience preferred
• Experience working with iCIMS (applicant tracking system) preferred
• Expert proficiency in Microsoft Excel (including pivot tables, VLOOKUP, concatenation, and other advanced functions); strong skills in Word and PowerPoint
• Technologically adept with the ability to work across multiple HRIS platforms and Microsoft applications
• Proven ability to partner with internal and external stakeholders to deliver timely solutions
• High capacity for work; dependable, results-oriented, and able to operate with a strong sense of urgency
• Experience managing multiple vendors and compensation administration outsourcing
• Strong understanding and technical expertise in broad-based compensation programs (executive, sales, base, and variable pay)
• Direct, empathetic communication style
• Ability to thrive in a fast-paced environment with competing priorities
• Excellent organizational skills with strong attention to detail
• Demonstrated ability to handle confidential information with discretion
• Strong work ethic, integrity, and sound judgment
• Ability to interpret data, draw logical conclusions, and apply critical thinking to both routine and non-routine problems

Education and Experience

• Minimum of 5–10 years of experience working with UKG/UltiPro
• Minimum 3-5 years of working with iCIMS (applicant tracking system) preferred
• Bachelor’s degree from an accredited institution or equivalent professional experience
• Solid understanding of HRIS database design, structure, processes, and reporting tools
• Proficiency in Microsoft Office Suite
• Strong analytical skills, including experience with workflow development, testing, and debugging
• Working knowledge of HR data reporting
• PHR or SPHR certification preferred but not required

Job Description

• Competitive hourly base pay + bonus opportunities after training
• Full health benefits (Medical, Dental, Vision)
• Cell phone benefits ($25/month per line; restrictions may apply)
• Referral for Life Program™ and abundant advancement opportunities

• High School Diploma or equivalent required
• 1 - 2 years minimum previous customer service call center experience
• 1+ years of previous tech support experience preferred
• Ability to type 35 WPM with 90% accuracy or higher
• Open availability to work any time within our operating hours outlined below

• Monday-Sunday, 8:00 a.m.-8:00 p.m. EST

• 4 weeks, typically Tuesday - Saturday, 8:00 a.m.-5:00 p.m. EST (subject to change based on business needs)
• Attendance: 100% required

• Receive inbound calls from customers experiencing service interruptions or technical issues
• Perform basic troubleshooting for common internet and usage-related issues
• Diagnose issues using approved tools, scripts, and troubleshooting procedures
• Create, update, and manage trouble tickets in the ticketing system
• Escalate unresolved or complex issues to appropriate internal teams following standard processes

• Provide exceptional customer service with a customer-first mindset
• Educate customers on product features, service functionality, and common troubleshooting steps
• Assist customers with service upgrades, changes, and general account inquiries
• Respond to customer questions via phone and/or electronic communication channels

• Explain billing statements, charges, adjustments, and payment activity
• Educate customers on billing processes and available payment options
• Resolve basic billing-related inquiries or route appropriately when needed

• Accurately document customer interactions and resolutions
• Enter, test, update, close, or cancel tickets per company procedures
• Navigate multiple systems and applications simultaneously
• Maintain awareness of service outages and customer-impacting events

• Professional demeanor and strong interpersonal skills
• Ability to diagnose and resolve basic hardware, software, and network issues
• Ability to gather accurate information, respond effectively, and adapt to customer needs
• Logical thinking and structured issue resolution
• Ability to manage multiple interactions and meet SLAs
• Effective probing and listening skills to identify customer needs
• Strong verbal communication skills
• Working knowledge of computers and MS Windows
• Willingness to learn new systems, tools, and processes in a fast-paced environment
• Ability to navigate multiple screens and systems simultaneously
• Strong multitasking and attention to detail
• Minimum typing speed of 35 WPM with 90% accuracy or higher
• Ability to follow direction, accept coaching, and apply feedback

• Ability to work in a 24/7 call center environment , including evenings, weekends, and holidays
• Fast-paced, customer-facing role requiring sustained phone and system use

Our client, a highly prestigious international Am Law firm with offices across the United States, Europe, MENA, and Asia, is seeking a Senior HR Systems Analyst to join its Human Resources team. This role works closely with HR leadership to manage and enhance HR applications, ensuring efficient operations that support both current and future business needs. The Senior HR Systems Analyst will serve as a key resource for system optimization, reporting, integrations, and process improvement across the firm. This role will be hybrid and can sit in Chicago, D.C., or NYC.

Key Responsibilities:

• Support and maintain HR systems, resolving issues related to data discrepancies, interfaces, and integrations
• Lead and support HR systems projects, upgrades, and customizations
• Partner with HRBPs and internal stakeholders to gather requirements for new implementations and enhancements
• Manage system configuration related to performance evaluations, compensation reporting, and HR processes
• Develop and maintain standard and complex ad hoc reports using SQL and Power BI
• Ensure data integrity, troubleshoot system-related issues, and recommend process improvements
• Collaborate with vendors and third-party providers to resolve system errors and optimize integrations
• Develop user documentation and provide training to managers and HR team members

Qualifications:

• Bachelor’s degree required (or equivalent experience)
• 5+ of progressively responsible HRIS/HRMS experience
• Advanced proficiency in SQL and Power BI
• Experience with UKG or comparable HCM systems required (viGlobal and Rival preferred)
• Strong understanding of HR business processes, including compensation, benefits, recruiting, and training
• Proven analytical and problem-solving skills with the ability to communicate technical concepts to non-technical stakeholders

As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate.

There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.

This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problems solving and effective call handling
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

• All MCI Locations
  • Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition,