Avid Technical Resources Jobs in Usa

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a motivated and customer-focused Technical Support Representative to join our dynamic team. In this role, you will be the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our products and services to enhance the overall customer experience.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Responding to inbound and outbound customer inquiries in a courteous, timely, and professional manner
• Resolving technical issues efficiently, aiming for first-contact resolution
• Researching and retrieving information across systems to address customer concerns
• Collaborating with other departments to resolve complex issues
• Accurately documenting customer interactions and claims in internal systems
• Using available resources and training to provide accurate information while adhering to scripts, policies, and procedures
• Protecting customer privacy and handling confidential information responsibly
• Escalating unresolved issues to appropriate personnel when necessary
• Participating in ongoing training and team meetings to stay current on systems, products, and procedures
• Maintaining consistent attendance and adhering to your work schedule

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years of age or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with the Windows operating system
• Dependability and punctuality
• Strong problem-solving and troubleshooting abilities
• A calm, empathetic, and customer-first mindset
• Ability to multitask, stay organized, and work independently
• A collaborative spirit and a passion for helping others
• Comfort working in a fast-paced, evolving environment

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine'

About the Company

At HiLabs, we're redefining what's possible in healthcare. Since 2021, we've grown over 300%, secured a $39M Series B backed by top investors, and earned the trust of 5 of the top 10 U.S. health plans. Our impact is real and recognized—featured in JAMA, KLAS, and Inc. 5000—because our technology doesn't just optimize healthcare infrastructure, it transforms it. Behind this momentum is a global team from institutions like Yale, Harvard, Duke, Georgia Tech, and the IITs, bound by ownership, innovation, and a drive to solve meaningful problems. If you're a builder who thrives on innovation and wants to shape the future of healthcare, HiLabs is the place for you.

About the Role

We are a leading Software as a Service (SaaS) company specializing in transforming data in the US healthcare industry through cutting-edge Artificial Intelligence (AI) solutions. We are seeking a dynamic and experienced Engineering and AI Product Delivery Leader to join our team and lead the technical strategy for our Health Tech SaaS product lines. This pivotal role involves defining architectural vision, overseeing integration with customer systems, and building high-performing technical teams. Exceptional communication and problem-solving skills are essential.

Responsibilities

• Define Technical Strategy: Lead the development of technical strategy for Health Tech SaaS product lines, ensuring scalability, security, and innovation.
• Translate Client Roadmaps into Delivery Plans: Collaborate with Product Delivery Managers (PDMs) to convert customer goals into detailed, actionable engineering plans. Plays the lead technical role in organizing resources, producing deliverables, managing schedules, and ensuring a seamless delivery of HiLabs products.
• Lead Feasibility Assessments: Own the creation of High-Level Designs (HLDs) and Low-Level Designs (LLDs), ensuring technical feasibility and alignment with business needs.
• Provide Technical Backbone: Act as the technical anchor for implementation teams, proactively unblocking execution and guiding architectural decisions.
• Ensure SDLC Compliance: Oversee adherence to Software Development Life Cycle (SDLC) checkpoints from feasibility through solutioning to release.
• Oversee Integration with Customer Systems: Design and implement solutions that seamlessly connect with customer systems, ensuring compliance with data privacy and security regulations.
• Drive Product Delivery Excellence: Lead the delivery of high-quality, innovative products within defined timelines and budgets.
• Customer Engagement: Lead technical demos, solution walkthroughs, and requirements discussions with customers to ensure alignment and transparency.
• Mentor Engineering Leads: Coach and guide engineering leads to uphold standards of engineering excellence, maintainability, and scalability.
• Collaborate Across Functions: Work closely with product management, sales, and customer success teams to translate customer needs into technical requirements.
• Strategic Partnerships & R&D: Establish and manage strategic partnerships with technology vendors and research institutions. Lead R&D initiatives to stay at the forefront of AI in healthcare.
• Leadership & Collaboration: Promote a culture of innovation, efficiency, and excellence across multidisciplinary teams.

Qualifications

• Engineering graduate from a renowned and accredited institution
• Proven growth journey from developer to leadership in fast-paced IT product companies
• Strong understanding of technology, business, and client dynamics
• Track record of defining technical strategy, architecting scalable solutions, and leading successful product delivery
• Familiarity with AI technologies and their healthcare applications preferred
• Experience building and leading high-performing technical teams
• Exceptional communication and problem-solving skills
• Strong business acumen and customer-centric mindset
• Proven ability to manage details and balance multiple projects
• Excellent listening, negotiation, and presentation skills
• Domain knowledge of healthcare data
• Experience with large-scale customer management, NoSQL, Kafka, big data systems, and microservices preferred
• Good understanding of Jira, Confluence, Smartsheet, Kanban PM tools.
• Exposure to infrastructure and cloud platforms (AWS/Azure)
• Some knowledge and experience in AI/ML
• PMP and agile certification preferred
• Healthcare industry experience strongly preferred

Required Skills

• We are looking for candidates who demonstrate strength in PLINC: Problem Solving, Leadership, Influencer, Negotiation, and Communication
• Proven ability to act as a thought leader, driving innovation and influencing technical direction across teams and stakeholders

Pay range and compensation package

Competitive Salary, Accelerated Incentive Policies, H1B sponsorship, Comprehensive benefits package including ESOPs, financial support for professional development, medical coverage for you and your family, 401k, PTOs, a collaborative working environment, smart mentorship, and a team of highly qualified professionals from top medical, business, and engineering schools.

Equal Opportunity Statement

HiLabs is committed to diversity and inclusivity in the workplace.

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Endava is a leading technology services company dedicated to helping clients accelerate their digital transformation journeys. We're seeking a Google Cloud Industry Consultant to join our growing Google Cloud team. In this role, you'll be a true builder, with deep technical knowledge, working as an entrepreneur within our organization. You'll partner with Endava Industry Sellers and Google Cloud's sales teams to identify, pitch, and sell innovative, cloud-native solutions that directly address complex customer challenges. Your work will not only drive our clients' success but also contribute to the growth of our Google Cloud business. You'll be a trusted advisor, a technical visionary, and a hands-on leader, shaping the future of cloud solutions at the intersection of industry expertise and cutting-edge technology.

Accountabilities

As a Google Cloud Industry Consultant, you'll be accountable for:

• Pioneering Solutions and Market Building:
  Act as an entrepreneur within Endava, working with Endava sellers to identify new market opportunities and build a pipeline of projects. You'll be a key player in the entire sales cycle, from initial discovery to closing the deal, focusing on selling services that leverage Google Cloud's capabilities to solve customer challenges.
• Collaborative Client Engagement:
  Work in close partnership with Endava industry sellers and Google sellers throughout the client engagement process. At times, you may lead the process, directing strategy and client interactions. In other situations, you'll be a key member of a collaborative team, providing technical expertise and support to achieve a shared goal.
• Solution Architecture & Design:
  Design and architect scalable, secure, and cost-effective cloud solutions on GCP. This includes creating detailed technical architectures, selecting appropriate GCP services, and defining migration and modernization strategies for complex enterprise environments.
• Technical Leadership & Delivery:
  Act as a hands-on technical leader, guiding delivery teams through the initial phases of client projects. You'll ensure architectural integrity and quality throughout the implementation process, providing expert guidance on everything from infrastructure as code (IaC) to CI/CD pipelines.
• Industry Expertise & Thought Leadership:
  Apply your deep knowledge of a specific industry (e.g., Financial Services, Retail, Healthcare) to tailor solutions that address unique sector-specific challenges and regulatory requirements. You'll contribute to Endava's intellectual capital by developing best practices, frameworks, and reusable assets.

Attributes

• We're looking for someone with a blend of technical prowess, strategic thinking, and exceptional interpersonal skills.
• Builder & Entrepreneur:
  You must have a strong desire to build and grow something new. You're proactive, resourceful, and comfortable with ambiguity. You're energized by the challenge of creating a pipeline and closing deals.
• Trusted Advisor:
  You should be a credible and reliable source of expertise for clients and colleagues, capable of building long-term relationships based on trust and mutual respect.
• Problem Solver:
  You'll need to be analytical and adept at diagnosing complex business and technical issues. Your ability to think critically and propose innovative solutions is essential.
• Communicator:
  You must be able to articulate complex technical concepts in a clear, concise manner to a variety of audiences, from technical leads to non-technical business executives.
• Collaborator:
  The role requires working effectively with diverse, globally distributed teams and stakeholders. You'll need to share knowledge and contribute to a supportive, collaborative culture.
  
  

Ideal Profile

The ideal candidate will possess a compelling mix of experience and technical certifications.

Experience:

• 5+ years of hands-on experience in a cloud architecture, consulting, or solution design role.
• Extensive experience designing and implementing large-scale solutions on Google Cloud Platform (GCP).
• Demonstrated industry expertise in banking, payments or insurance
• Experience working in a pre-sales or business development capacity, including identifying opportunities, preparing proposals, and delivering pitches.

Technical Skills:

• Expert knowledge of core GCP services (Compute Engine, GKE, Cloud Storage, BigQuery, IAM, Networking).
• Hands-on experience with Infrastructure as Code tools like Terraform.
• Deeper technical experience in either AI & Data (e.g., Gemini, BigQuery, Vertex AI, Dataflow) or Security (e.g., Cloud Armor, VPC Service Controls, Security Command Center) is highly preferred.
• Familiarity with containerization (Docker, Kubernetes) and CI/CD tools.
• Understanding of data management, security, and governance best practices in a cloud environment.

Education & Certifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Google Cloud Professional Cloud Architect certification is highly preferred.
• Additional GCP certifications (e.g., Professional Data Engineer, Professional DevOps Engineer) are a plus
  
  

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance:
  Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development:
  Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities:
  Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance:
  Hybrid work and flexible working hours, employee assistance programme;
• Health:
  Global internal wellbeing programme, access to wellbeing apps;
• Community:
  Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Additional Employee Requirements

• Participation in both internal meetings and external meetings via video calls, as necessary.
• Ability to go into corporate or client offices to work onsite, as necessary.
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary.
• Ability to bend, kneel, crouch, and reach overhead, as necessary.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary.
• Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary.
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary.
• For positions that require business travel and/or event attendance, a valid driver’s license and acceptable driving record are required, as driving is an essential job function.

If requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

USA Benefits (Full time roles only, does not apply to contractor positions)

• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)
• Employer Paid Life Insurance and AD&D Coverages
• Health Savings account paired with our low-cost High Deductible Medical Plan
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

Through innovative storytelling and a culture of collaboration, Disney Live Entertainment creates, produces, and delivers remarkable and engaging entertainment experiences. From the intimate to the spectacular, our work can be seen at Disney theme parks, resort hotels, cruise ships, and other locations the world over. This diverse team – representing a wide variety of disciplines and talents from technical directors, writers, and lighting designers to choreographers, cosmetologists, and music producers – brings magical worlds to life through technical expertise, performance excellence, incomparable ingenuity, unparalleled spectacle… and a dash of pixie dust.

The Senior Manager-Creative Development Resources serves as the primary interface with the Director of Creative Development and the Managing Music Producer on project staffing, talent development, financial oversight, and long-term strategic planning, providing administrative and day-to-day leadership for creative areas within Disney Live Entertainment.

You will report to the Director-Creative Development.

This is a Full-Time role.

• Lead and manage Disney Live Entertainment creative teams, including Show Directors, Writers, Art Directors, Designers, Choreographers, and other creative disciplines as assigned.
• Oversee creative resource planning for Walt Disney World projects, aligning talent to approved shows and initiatives across multiple priorities.
• Foster a collaborative, inclusive, creative environment that supports effective ideation, innovation, and cross‑disciplinary teamwork.
• Partner with stakeholders from creative concept through ongoing operations to ensure strong creative vision, efficient processes, and high‑quality delivery.
• Track project progress and sustain creative excellence through leadership of Entertainment Show Quality standards.
• Collaborate closely with internal and external partners, including Show Production, Talent Casting, Technical Direction, Design, and Park Operations.
• Develop, mentor, and motivate creative talent by driving training, development, and growth opportunities across disciplines.
• Build and maintain robust relationships with key clients, creative partners, and industry and educational organizations.
• Communicate effectively with audiences ranging from front‑line teams to executive leadership, presenting ideas clearly and crafting compelling business narratives.

• Minimum of 10 years’ experience in the Entertainment Industry working in Show Production and Entertainment operation of live shows
• Ability to be flexible with work schedule, including weekends and holidays
• Highly motivated self-starter with the ability to manage multiple priorities, take initiative, earn respect, and establish credibility with creative professionals, and assume ownership and accountability for creative teams of multiple disciplines
• Demonstrated functional leadership ability, including problem-solving, influencing abilities, negotiating skills, and continuous improvement process experience
• Lead, mentor, and develop creative teams, with a focus on delivering value-added results, global alignment, operational excellence, and legendary service to clients and guests
• Demonstrated robust verbal, written, presentation, and public speaking skills are essential for leading, coaching, and corresponding with all levels within the organization, including creative executives and leaders
• Demonstrated ability to initiate, organize, prioritize, take, and provide direction and complete multiple tasks on time to deliver on specific and measurable targets through a collaborative team environment
• Proven ability to handle financial/accounting issues related to the area of responsibility
• Proficiency with various software/computer programs, including Microsoft Office, Excel, Word, PowerPoint, Outlook, Internet, and willingness to learn new software programs or applications
• Demonstrated ability to be adaptable to a wide variety of working environments
• Demonstrated ability to model Disney heritage, traditions, and guidelines
• Proven knowledge and understanding of Walt Disney World® Resort policies and procedures
• Leadership ability, including problem-solving, decision-making, influencing abilities, negotiating skills, and continuous process improvement experience
• Demonstrated ability to manage change, deal with multiple priorities, and handle confidential information

It would be great if you also have:

• Working knowledge of Walt Disney Entertainment collective bargaining agreements, including AEA, AFM, and Service Trades Union contracts (particularly IBT and IATSE side letters)
• Demonstrated Theme Park entertainment experience or equivalent

• Bachelor’s degree in Theater-related field, or equivalent work experience is required
• Master's degree in Theater-related field is preferred

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at .

#DLEJobs #DXMedia

Senior Technical Writer / Lead (Engineering SME)

Hybrid

Irvine, CA

Role Summary

The Senior Technical Writer / Lead will serve as the primary lead for documentation quality, consistency, and coordination across validation reporting and planning activities. This individual will work closely with Auto OEM engineering teams to synthesize technical inputs into formal reports and plans while helping define future-state templates and documentation standards.

Key Responsibilities

• Lead preparation and standardization of validation test reports and test plans
• Convert raw test data and engineering inputs into accurate, structured, and professional technical documentation
• Collaborate with validation and engineering teams to gather input, clarify requirements, and ensure technical accuracy
• Establish consistency in document structure, language, terminology, and quality across deliverables
• Help develop and refine future-state reports and plan templates
• Create or coordinate technical diagrams, set up illustrations, and procedural content as required
• Guide supporting writers and minimizing ramp-up time for the extended team
• Work within Auto OEM systems and workflows, including Jira, Hex, and other internal platforms

Required Qualifications

• Bachelor’s degree in engineering or a related technical discipline
• Proven experience in technical writing within engineering, validation, testing, or product development environments
• Strong ability to interpret engineering discussions, data sets, and validation outputs
• Experience developing test reports, validation documentation, test plans, procedures, and technical templates
• Demonstrated ability to lead technical documentation workstreams or coordinate multi-resource delivery
• Strong communication, documentation, and stakeholder management skills
• Must be able to work in a hybrid onsite U.S. model

Preferred Qualifications

• Experience in automotive, EV, systems engineering, or validation environments
• Familiarity with engineering data, test setups, and documentation workflows in hardware or vehicle programs
• Experience producing diagrams, process visuals, or setup illustrations as part of technical documentation

The Onsite Technical AV Project Manager will lead and direct projects in accordance with customers' established criteria and standards. The individual will be based at the customer site in downtown Houston and should have at least 5 years of project management experience, with strong AV technical knowledge.

The primary responsibility of the Onsite Technical AV Project Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation.

Provide pre-sales support. There is an expectation for the Onsite Technical AV Project Manager to engage with the customer teams to adequately scope and agree on the schedule.

Manage project delivery. The Onsite Technical AV Project Manager shall ensure that the project delivers the agreed solution, remains within baseline budget, and is delivered on time, while achieving quality criteria and maintaining client satisfaction. This individual shall manage project delivery, ensure that in-line customer standards are met, and define the program methodology. This includes rigorous project scope control and management of change variations. They will also communicate with key stakeholders regarding the status of their projects. Project set-up, resources, and operations are efficiently managed within the wider program team.

Ensure client satisfaction. The Onsite Technical AV Project Manager will ensure client satisfaction and expectations are met, and that escalations are handled effectively. They shall act as the single point of contact between DMS and the client, whilst being accountable for all project-related escalations.

Project team management. The Onsite Technical AV Project Manager needs to be able to lead teams effectively in both on-site and remote environments. The individual shall act as a people manager and provide feedback to the relevant line managers. The Onsite Technical AV Project Manager ensures that the project team has access to the project management tools and have the general means to perform their role. They shall also coach and mentor project team members and colleagues.

Behavioral skills. As corporate citizens, they shall act as role models to the teams. They shall display assertiveness and serve as an example in client satisfaction. The Onsite Technical AV Project Manager shall possess advanced communication, influencing, and negotiating ability. They shall demonstrate confidence and the ability to manage large teams. They should be detail-oriented and have powerful problem-solving abilities.

Strong business acumen and proficiency in AV technology are required. The individual shall be an expert in project change management and have a clear understanding of project life cycles.

Key Responsibilities:

In this position, you will be required to:

• Leads and directs concurrent standard or complex projects
• Engage with stakeholders to take projects from original concept through final implementation
• Provide customer support by working with customer teams to scope and deliver the specified solution
• Ensure that the project delivers the as-sold solution, remains within the baseline budget, and is delivered on time whilst maintaining quality criteria and client satisfaction
• Manage delivery of the project, including rigorous scope control and change management
• Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
• Act as a people manager and enable project teams to deliver against performance objectives

Requirements: Education, Training, and Experience:

Education

• Advanced Degree or relevant project management qualification
• Preferred PMP certification
• Prince 2 advantageous
• Audio Visual Credentials

Experience

• At least 10 -14 years' working experience
• Minimum 10 years’ experience within a project delivery environment
• Minimum of 5 Years project management experience, as a Project Manager or Snr Project Manager, preferably in a multi-national technology services environment (AV, VC, IPT preferred)
• Minimum 3 years’ experience in working within global or multi-national projects
• Must have a demonstrated ability to work with international clients, and have international experience of working with European, North American, and Asian teams, or a combination thereof, in the delivery of projects
• Proven client engagement experience
• Experience managing expectations when balancing alternatives against business and financial constraints
• Experience in commercial project management, i.e., managing project Revenue, Invoicing, Cash Flow, Costs, Profitability, and Margin. Not only internal budget and cost management.
• Willingness to travel to client location

Personal Attributes and skills required:

Skills and knowledge

• Knowledge and understanding of the Audio Visual and Video Collaboration industry
• Knowledge and understanding of the IT industry environment and business needs
• Assertive with client satisfaction orientation
• Motivational and inspirational leader with superior decision-making skills and assertiveness
• Demonstrate adequate team leadership, motivation ability, and business acumen
• Good understanding of, responsibility for, and ability in all aspects of the full project life cycle
• Proactive approach and a service-oriented aptitude
• Advanced verbal and written communication, negotiation, and influencing skills
• Strong business acumen and good understanding of general technology concepts
• Competence in project management
• Proven ability to remotely manage direct reports and remain in full control of teams

Attributes

• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately and with judgement
• Ability to engage with a variety of stakeholders and colleagues at all levels
• Ability to work in high-pressure situations
• Ability to establish and manage processes and practices through collaboration and the understanding of business
• Ability to manage urgent and complex tasks simultaneously
• Willingness to travel to client locations

Supervisory Responsibility: Yes.

Position Type/Expected Hours of Work: Full-time, 40 hours per week.

Additional Eligibility Qualifications:

• Full clean driving license
• US Passport/Valid Work Authorization/Clean background check
• This position requires participation in the E-Verify program for employment eligibility verification

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• Act as the primary technical point of contact for field technicians.
  
• Primary POC for field technicians; troubleshoot complex issues during installation
  
• Troubleshoot complex installation issues in real time.
  
• Provide expert guidance during surveillance system deployments.
  
• Technical Support: Log calls, identify problems, use scripts/checklists, escalate to Tier 2 as needed
  

• 
  
• Perform detailed technician checkout processes.
  
• Ensure installations meet the Scope of Work (SOW) and system integration requirements.
  

• 
  
• Maintain strong working relationships with customers and installation partners.
  
• Provide clear, detailed feedback on technician performance and installation progress.
  

• 
  
• Update internal systems with installation status, troubleshooting steps, and final resolutions.
  
• Log calls, identify problems, and walk users through solutions using standard scripts or checklists.
  
• Coordinate with Tier 2+ IT resources when escalation is required.
  
• Update internal systems with installation status & technical resolutions
  

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• 1-3 years in a technical support role with growing responsibility.
  
• Previous field experience is a major plus.
  

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• Proficiency with Linux, Google Workspace, and ideally Salesforce.
  
• Strong background in networking and system integration.
  
• Familiarity with surveillance system installation and operation.
  

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• High attention to detail
  
• Strong communication with both technical and non?technical stakeholders
  
• Ability to work in a fast?paced, troubleshooting?heavy environment
  
• Customer?focused mindset
  

Open date: September 22, 2025

Next review date: Thursday, Mar 12, 2026 at 11:59pm (Pacific Time)

Apply by this date to ensure full consideration by the committee.

Final date: Monday, Sep 21, 2026 at 11:59pm (Pacific Time)

Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.

UC Berkeley Extension (UNEX), the continuing education branch of the University of California, Berkeley, has been building bridges between UC Berkeley and the public since 1891. UNEX serves the professional and continuing education goals of thousands of people each year and plays an essential part of the University mission to: extend the research and scholarship of UC Berkeley to a global community; increase access to higher education for non-traditional, online, and international students: and improve the workforce. UC Berkeley Extension is a part of the division under the leadership of the Dean of Extended Education that also includes Berkeley Summer Sessions, Berkeley Study Abroad, and Osher Lifelong Learning Institute.

UC Berkeley Extension invites applications for a pool of qualified, dynamic instructors with a commitment to professional and continuing education in Editing and Technical Communication to teach one or more online courses each year for our Arts and Humanities department.

Courses are offered online:

• 
  
• Online instruction is delivered asynchronously through our learning management system (Canvas) or through synchronous live lectures (Zoom).
  
• Most synchronous live online lecture courses are offered in the evening and on the weekend (U.S.A. Pacific Time).
  

We are seeking qualified applicants who possess current subject matter expertise and/or teaching knowledge in (but not limited to) the following course subjects. For program and course descriptions, please refer to the departmental link below.

Editing

• 
  
• Copyediting
  
• Developmental Editing
  
• Fiction Editing
  
• Freelancing for Editors
  
• Indexing
  
• Proofreading
  
• Scientific and Medical Editing
  
• Substantive Editing
  

Technical Communication

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• Information Design and Communications
  
• Technical Editing
  
• Technical Writing
  

Other Editing & Technical Communication Course Subjects

(please specify in your cover letter)

Teaching Experience

• 
  
• Classroom Teaching Experience
  
• Synchronous Online Teaching Experience (online lectures via Zoom)
  
• Asynchronous Online Teaching Experience (via learning management system)
  

The department seeks candidates who can support the success of all students through inclusive curriculum, classroom environment, and pedagogy. Specific duties and expectations will vary depending on the method of instruction including: Synchronous Live Online (Zoom) or Asynchronous Online (Fixed Date or Start Anytime).

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• For synchronous instruction (live online courses), duties include but are not limited to: syllabus development; assignment development; lesson planning for class meetings; preparing and submitting required texts and course materials; reviewing and updating Canvas course site; and delivering lectures, presentations, and learning activities for all required hours of instruction.
  
• For asynchronous instruction (fixed date or start anytime online courses), duties include but are not limited to: reviewing the syllabus and pre-populated online course content; learning and utilizing Canvas classroom management tools; and requesting any training needs from the Program Director or Department Director.
  
• For all instruction (regardless of course format) duties include but are not limited to: completing required trainings as mandated by the UC Presidential policies; responding to student questions and learning needs in a timely manner; grading student assignments and posting final student grades to the instructor portal in a timely manner; utilizing University-approved course support platforms including the Canvas Learning Management System, Zoom, Instructor Portal, Google Workspace, etc.; reviewing and following University and departmental policies, logistics, and other guidelines as published on the departmental Instructional Resource Site; and responding to other requests from the Program Director or Department Director in a timely manner.
  

Editing Program and Courses: public/category/ ?method=load&certificateId=17209&selectedProgramAreaId=15550&selectedProgramStreamId=15614

Technical Communication Program and Courses: public/category/ ?method=load&certificateId=17211&selectedProgramAreaId=15550&selectedProgramStreamId=15615

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• Bachelor's degree or equivalent international degree required.
  

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• 3 or more years of professional industry work experience since degree.
  
• 1 or more years of teaching experience since degree.
  
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  U.S.A. Residency and U.S.A. Work Authorization: All work must be performed in the United States, whether in person or online. For applicants who are not US citizens or permanent residents, a valid US work authorization is required for the duration of employment. Applicants should not expect the department to sponsor a work visa on their behalf.
  

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• 4 or more years of professional industry work experience in professional editing (copyediting, developmental editing, indexing, proofreading) and/or professional technical writing, technical editing, and technical information design.
  
• 2 or more years of teaching, training or coaching experience in the course subject, within a U.S. corporate environment, or at a U.S. college/university institution.
  
• Experience in creating syllabi, learning objectives, lectures/presentations, learning activities, assignments, assessments, exams, and quizzes.
  
• Experience teaching online and/or developing academic content for online courses.
  
• Ability to convey conceptual and complex ideas and information.
  
• Ability to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.
  
• Effective verbal/written communication and presentation skills (English).
  
• Effective organizational skills with attention to detail.
  
• Ability to collaborate with colleagues and work within a team environment.
  
• Proficiency in (or willingness to learn) instructional and other technology, such as: Learning Management Systems (Canvas); lecture/presentation capture applications (Panopto); online video conferencing (Zoom); Microsoft Office (Word and PowerPoint); file sharing (Google drive or Dropbox); and Google Workspace tools (email, calendar, docs, sheets, slides, etc).
  

• Curriculum Vitae - Your most recently updated C.V.

  
  

• Cover Letter - Please discuss prior teaching experience, teaching approach, and other/future teaching interests. This can include, for example, specific efforts, accomplishments, and future plans to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.

  
  

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• References are requested from candidates at the interviewing stage, and references are only contacted for finalists.
  

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UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.

The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.

In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.

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• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
  
• UC Sexual Violence and Sexual Harassment Policy
  
• UC Anti-Discrimination Policy
  
• APM - 035: Affirmative Action and Nondiscrimination in Employment
  

Summary The Technical Support Apprentice position provides foundational training and hands-on experience in supporting manufacturing technology systems and equipment. Working under the guidance of experienced technical staff, the apprentice will assist in diagnosing, troubleshooting, and resolving issues impacting manufacturing operations. This role focuses on building technical knowledge, problem-solving skills, and communication abilities within a fast-paced industrial environment. Over time, the apprentice will gain the expertise necessary to support advanced manufacturing technologies and transition into a long-term technical career.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High school diploma or equivalent.
• Basic understanding of computer hardware and software.
• Strong interest in technology and manufacturing processes.
• Good communication skills and ability to work collaboratively in a team environment.
• Willingness to learn and adapt in a fast-paced technical setting.
• Valid driver's license with a clear driving record

Knowledge, Skills, and Abilities

• Previous experience or coursework in electronics or mechanical systems.
• Familiarity with industrial machinery, turbines, generators, or automation systems
• Basic knowledge of networking concepts and troubleshooting.
• Experience using diagnostic tools or software.
• Accuracy – Ability to perform work accurately and thoroughly.
• Detail Oriented – Ability to pay attention to the details of a project or task.
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Working under pressure – ability to complete assigned tasks under stressful situations and adapt to changing assignments on short notice.
• Accountability – Ability to accept responsibility and account for his/her actions.

Essential Functions

• Assist in diagnosing and resolving technical issues related to manufacturing equipment and/or software systems.
• Support the maintenance and repair of hardware components under supervision.
• Document technical problems and solutions accurately to contribute to knowledge base resources.
• Collaborate with engineering, production and field services teams to understand operational requirements and technical challenges.
• Participate in training sessions to build technical expertise and stay updated on new manufacturing technologies.
• Provide first-level support to manufacturing staff by responding to inquiries and escalating complex issues appropriately.
• Help monitor system performance and report anomalies to senior technical staff to minimize downtime in critical operations.
• Operate and preventively maintain company tools, equipment, and vehicles.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Work in accordance with all safety regulations
• Other duties as assigned

Physical Demands

Must be able to stand and walk for much of the day. Ability to lift 5-25 pounds frequently and ability to lift, up to, 50 pounds occasionally.

Work Environment

Is frequently exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.

BE SURE TO APPLY ON OUR WEBSITE:

GENERAL SUMMARY:

The Human Resources Coordinator provides administrative and operational support to the HR department. This role assists with recruitment coordination, onboarding, benefits administration, HR records management, and general administrative duties to ensure HR programs and processes are executed accurately and in compliance with company policies and applicable laws.

ESSENTIAL FUNCTIONS:

1. Support administration of health and welfare plans, including enrollments, changes, terminations, and premium payments; generate COBRA notices and manage monthly billing.
2. Complete and maintain Forms I-9 (active and inactive) and ensure E-Verify compliance.
3. Review and verify benefits statements for accuracy.
4. Supports the administration of performance reviews and annual open enrollment.
5. Assist with recruitment by coordinating job postings, scheduling interviews with hiring managers, and providing administrative support throughout the hiring process.
6. Conduct new hire orientation and support onboarding, including HRIS data entry.
7. Maintain HR files, personnel records, and HRIS database to ensure accuracy and audit readiness.
8. Support HR events, training sessions, and special projects as assigned.
9. Perform general administrative duties including filing, scanning, mailing, document distribution, scheduling, meeting minutes, and maintaining HR forms and training materials.
10. Process checks requests, invoices, and purchasing through Concur.
11. Serve as backup to front office reception and manage HR inbox and tickler files.
12. Other duties as assigned.

REPORTING RELATIONSHIP (reports directly to): HUMAN RESOURCES DIRECTOR

MINIMUM SKILLS REQUIRED FOR ESSENTIAL FUNCTIONS (Select only one under each category):

Education/Technical Knowledge:

One year of college, business, technical or specialized schooling or accredited apprentice training to have knowledge or technical or vocation theory and principles.

Additional Skills Needed:

1. Experience in HR administration or coordination preferred.
2. Familiarity with HRIS systems, benefits administration, and employment law compliance.
3. Strong organizational, communication, and administrative skills.
4. High attention to detail and ability to handle confidential information.

Experience:

3-5 years’ experience.