Avid Technical Resources Jobs in Usa

KP Aviation, a global supplier and acquirer of aftermarket aviation assets and components, is seeking a Commercial Analyst to support its expanding international portfolio. This role provides advanced financial, commercial, and analytical support across asset acquisitions, leasing structures, and trading activities involving aircraft engines, airframes, and whole aircraft.

The Technical Acquisitions Analyst supports the evaluation, underwriting, and execution of aircraft, engine, airframe, and component acquisitions by providing technical and analytical expertise throughout the acquisition lifecycle. This role bridges commercial objectives with technical assessment to ensure acquisition opportunities align with the company’s financial, operational, and regulatory standards.

Working closely with Acquisitions, Leasing & Trading, Product Line, Technical, Sales, and Finance teams, the Technical Acquisitions Analyst assists with due diligence, asset evaluation, valuation modeling, and transaction support. The role requires a strong understanding of aviation aftermarket assets, technical records, and asset condition, as well as the ability to analyze how technical factors influence acquisition decisions and portfolio performance.

Remote or hybrid work options may be available based on location and experience.

Your role will take you to new heights, as you’ll be tasked with these essential job responsibilities:

• Support the evaluation and execution of aircraft, engine, airframe, and component acquisition opportunities.

• Assist with acquisition analysis, valuation modeling, and financial assessments to support investment decisions.

• Participate in deal structuring and transaction preparation by gathering and validating technical and financial information.

• Conduct market research to evaluate asset demand, liquidity, and long-term value trends.

• Review technical records, maintenance status, and asset condition data to support underwriting decisions.

• Assist with technical due diligence activities, including records audits, inspections coordination, and documentation review.

• Collaborate with Technical and Product Line teams to validate asset assumptions and configuration details.

• Support compliance reviews to ensure acquisition activities align with FAA, EASA, and OEM requirements.

• Prepare analysis summaries, reports, and presentations for internal stakeholders.

• Coordinate with internal teams and external partners during acquisition evaluations and closing activities.

• Maintain organized technical documentation and acquisition records.

• Contribute to process improvement initiatives within acquisition workflows.

• Provide ongoing analytical and technical support to senior acquisition leadership.

• Perform additional duties and special projects as assigned.

To succeed in this role, you’ll need to have:

• Working knowledge of aircraft, engine, airframe, and component technical records and asset evaluation principles.

• Understanding of aviation aftermarket acquisition processes and transaction workflows.

• Ability to support financial modeling and valuation analysis related to asset acquisitions.

• Familiarity with regulatory and compliance requirements relevant to aviation assets.

• Strong analytical and problem-solving skills with attention to detail.

• Ability to work collaboratively across technical and commercial teams.

• Clear written and verbal communication skills for reporting and documentation.

• Proficiency in Microsoft Office, particularly Excel for analysis and data organization.

• Strong organizational skills with the ability to manage multiple priorities.

• Professional demeanor and ability to interact with internal and external stakeholders.

• Willingness to travel as needed for inspections or acquisition support activities.

• Self-motivated mindset with a commitment to accuracy, accountability, and continuous learning.

We significantly value our employees and believe in compensating each with a substantial benefits and compensation package including:

• Generous Medical, Dental, Vision, Life and Short-Term Disability coverage (Employer pays 100% of employee premiums)
• 401(k) Plan with Employer Contribution
• Profit Sharing and Bonus opportunities
• Voluntary ancillary plans including Life Insurance, Accident and Hospital coverage
• Paid Time Off and Paid Holidays

EXPORT CONTROL REQUIREMENTS:

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

DRUG FREE WORKPLACE:

KP Aviation is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

BENEFITS:

At KP Aviation, we aim to provide a comprehensive compensation package that stands out in the industry, helping us attract, engage, and retain top talent. Our package includes competitive base pay, health, dental, and vision insurance, life and short-term disability coverage, a 401k/retirement plan, paid time off and holidays, and much more.

EQUAL OPPORTUNITY EMPLOYER:

KP Aviation is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

KP Aviation, a global supplier and acquirer of aftermarket aviation assets and components, is seeking a Technical Acquisitions Manager to support its expanding international portfolio. The Technical Acquisitions Manager plays a critical, cross-functional role in supporting and executing aircraft, engine, airframe, and component acquisitions while providing strong technical oversight throughout the acquisition lifecycle. This role bridges commercial strategy and technical execution, ensuring that all acquisition opportunities meet the company’s financial, operational, and regulatory standards.

The Technical Acquisitions Manager partners closely with Acquisitions, Leasing & Trading, Product Line, Technical, Sales, and Finance teams to identify, structure, underwrite, and close asset transactions. In addition to leading technical due diligence and valuation support, this role mentors junior team members, supports continuous improvement initiatives, and contributes to the long-term growth and performance of the company’s asset portfolio. The position requires a strong understanding of the aviation aftermarket, technical records, asset condition, and financial implications of acquisition decisions.

Remote or hybrid work options may be available based on location and experience.

Your role will take you to new heights, as you’ll be tasked with these essential job responsibilities:

• Support and execute acquisitions of aircraft, engines, airframes, and related components to support fleet operations and portfolio expansion.
• Develop and execute acquisition strategies aligned with company investment objectives and financial targets.
• Lead deal structuring, financial modeling, valuation analysis, and risk assessment for asset acquisitions.
• Negotiate purchase agreements, technical conditions, and commercial terms to optimize deal value and minimize risk.
• Conduct market research and competitive analysis to assess asset liquidity, demand, and long-term profitability.
• Review and validate financial and technical models used for bids, ensuring accuracy and alignment with business goals.
• Support the Vice President of Acquisitions in achieving annual acquisition targets and strategic initiatives.
• Lead and oversee technical due diligence activities, including asset inspections, records audits, shop visit reviews, and redelivery conditions.
• Collaborate with Technical and Product Line teams to optimize underwriting standards, asset configuration, and maintenance assumptions.
• Ensure compliance with regulatory, operational, and technical requirements (FAA, EASA, OEM standards) throughout the acquisition process.
• Provide expert technical input to acquisition decisions, including life-limited parts, maintenance status, and asset condition impacts.
• Coordinate with internal and external stakeholders, including OEMs, MROs, lessors, and inspectors, during evaluation and acquisition phases.
• Mentor and support junior acquisitions and technical team members as needed.
• Drive continuous improvement initiatives across acquisition, technical review, and asset integration processes.
• Maintain, develop, and implement robust technical standards, systems, and documentation processes related to asset acquisitions.
• Provide regular updates and report to senior leadership on acquisition progress, risks, and outcomes.
• Perform additional duties and projects assigned by management.

To succeed in this role, you’ll need to have:

• Strong technical knowledge of aircraft, engines, airframes, and components, including records audits and asset condition evaluation.
• Demonstrated experience supporting or leading aircraft and engine acquisition transactions in the aviation aftermarket.
• Ability to create, review, and interpret financial models supporting asset valuation, deal economics, and investment decisions.
• Strong understanding of regulatory requirements, technical documentation, and compliance standards.
• Proven ability to work cross-functionally and communicate effectively with executive leadership, technical teams, and external partners.
• Strong negotiation, problem-solving, and decision-making skills in high-pressure, fast-paced environments.
• Ability to represent the company professionally with industry stakeholders on a global scale.
• Excellent written, verbal, and presentation skills.
• High proficiency in Microsoft Office, particularly Excel-based financial and technical analysis.
• Self-motivated, detail-oriented, adaptable, and capable of managing multiple priorities simultaneously.
• Willingness and ability to travel as required for asset inspections, audits, and project support.
• Demonstrated professionalism, accountability, and team-driven mindset aligned with company core values.

We significantly value our employees and believe in compensating each with a substantial benefits and compensation package including:

• Generous Medical, Dental, Vision, Life and Short-Term Disability coverage (Employer pays 100% of employee premiums)
• 401(k) Plan with Employer Contribution
• Profit Sharing and Bonus opportunities
• Voluntary ancillary plans including Life Insurance, Accident and Hospital coverage
• Paid Time Off and Paid Holidays

EXPORT CONTROL REQUIREMENTS:

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

DRUG FREE WORKPLACE:

KP Aviation is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

BENEFITS:

At KP Aviation, we aim to provide a comprehensive compensation package that stands out in the industry, helping us attract, engage, and retain top talent. Our package includes competitive base pay, health, dental, and vision insurance, life and short-term disability coverage, a 401k/retirement plan, paid time off and holidays, and much more.

EQUAL OPPORTUNITY EMPLOYER:

KP Aviation is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

On the heels of achieving 3X growth, Virginia Transformer is hiring to do it again!

We’re strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding. We’re highly selective about who joins us, because this journey isn’t for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company’s growth — we’d love to talk.

Apply below and let’s start the conversation.

Who We Are

Virginia Transformer is the largestU.S.-owned producer of power transformers in North America, and we’ve been able to grow the past 50-plus years through an unwavering focus on delivering for our customers. We’re more than 5,400 people strong and are known throughout the industry for being an engineering company that makes premium quality transformers in the shortest lead times.

As a privately held, organically growing company, we thrive on nimbleness, innovation, and tenacity.

Join Our Team

If you love the thrill of securing the U.S. electric grid, enabling all manufacturing in the country, and the energy of a fast-moving train — this is the place for you. We train hard, grow together, and lead with purpose. Every transformer we build is custom, every challenge unique, and every team member essential.

We’re looking for those ready to lead, fueled by commitment, and driven by impact. We are growing so fast that all our available roles are not yet posted, so let us know if you are interested and we will follow-up.

Field Service Technical Manager

Location: Roanoke, Virginia

Company: Virginia Transformer Corp.

Position Summary

Virginia Transformer is seeking a Field Service Technical Manager based in Roanoke, Virginia to lead technical field support and service operations for power transformers and related high-voltage equipment. This role will oversee field service engineers and technicians responsible for installation, commissioning, troubleshooting, maintenance, and repair of transformers supporting utility, industrial, renewable energy, and data center customers.

The Field Service Technical Manager serves as the technical authority for field operations, working closely with engineering, manufacturing, and customer teams to ensure reliable transformer performance and successful execution of service activities.

Key Responsibilities

Field Service Leadership

• Lead and manage a team of field service engineers and technicians supporting transformer installations and service activities.
• Oversee scheduling, mobilization, and execution of field service work across North America.
• Provide technical leadership to field personnel during installation, commissioning, and troubleshooting activities.

Technical Expertise

• Serve as the technical expert for transformer commissioning, diagnostics, troubleshooting, and repair.
• Support complex technical investigations involving electrical, mechanical, and thermal performance issues.
• Review technical reports, test results, and field diagnostics to identify root causes and corrective actions.

Customer Interface

• Act as a primary technical contact for customers during installation, energization, and service events.
• Support utilities, EPC contractors, and industrial clients during commissioning and operational troubleshooting.
• Ensure high levels of customer satisfaction through responsive and professional technical support.

Project Support

• Coordinate field service activities with engineering, project management, and manufacturing teams.
• Support installation planning, commissioning procedures, and site readiness reviews.
• Assist with service proposals, technical evaluations, and customer support initiatives.

Continuous Improvement

• Identify recurring field issues and collaborate with engineering teams to improve product reliability and service procedures.
• Develop and implement best practices for field service operations and technical troubleshooting.
• Support training and development of field service personnel.

Safety Leadership

• Promote and enforce strict adherence to safety standards and electrical safety practices.
• Ensure all field service activities comply with company safety programs and industry regulations.
• Lead safety briefings and ensure proper risk assessments for field operations.

Qualifications

Education

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related technical field preferred.

Experience

• 10+ years of experience in field service, commissioning, or technical support for power transformers or high-voltage electrical equipment.
• Experience working with utilities, industrial facilities, EPC contractors, or power infrastructure projects.
• Prior experience leading field service teams or technical support groups.

Technical Skills

• Strong knowledge of power transformers, high-voltage systems, and electrical testing procedures.
• Experience with transformer commissioning, diagnostics, and troubleshooting.
• Familiarity with industry standards related to high-voltage equipment and power systems.

Leadership Skills

• Strong communication and customer engagement skills.
• Ability to lead field teams and manage complex technical situations.
• Excellent problem-solving and decision-making capabilities.

Travel Requirements

• Approximately 40–60% travel to customer sites across the United States.

About Virginia Transformer

Virginia Transformer is one of the largest U.S.-based manufacturers of custom-engineered power transformers, supporting critical infrastructure across utilities, renewable energy, industrial facilities, and data centers. With multiple manufacturing facilities and a strong engineering foundation, the company is a trusted partner for reliable power solutions worldwide.

The Associate Director, BU Technical Services (or Technical Services Leader (TSL)) provides strategic technical leadership to ensure safe, reliable, and efficient manufacturing operations aligned with business unit objectives. This role is accountable for technical strategy, capital planning, and continuous improvement initiatives while integrating digital technologies to improve performance, cost, gross margin and service. The TSL partners cross-functionally to solve complex technical challenges, develop technical talent, and drive sustainable business results.

In this role, you will:

• Lead BU technical strategy, product and process innovation (including product quality and services for internal and external manufacturers), capital planning, and execution of capital projects and technical programs aligned in alignment with BU and Supply Chain strategies.
• Provide people leadership for multi‑site technical teams, including talent development, performance management, and succession planning.
• Partner cross‑functionally with Operations, R&D, Supply Chain, Quality, Procurement, HSE, Planning, and Commercial teams to address complex technical and business priorities and challenges. Develop business case justifications while defining strategic plans and tactical scenarios to enhance supply chain performance, capabilities, and BU/enterprise initiatives.
• Accountable to drive performance outcomes through operational excellence, capital one-right way process, reliability, process improvement, risk assessment/management, external partners, and integration of digital manufacturing tools (Clorox Manufacturing System, Asset Management / Predictive Maintenance), and participation or BU representation in Technical Community of Practice Teams.
• This role interacts regularly with plant leadership, operations, engineering, maintenance, quality, HSE, R&D, (center) supply chain, risk management and commercial partners. The TSL also collaborates with corporate technical experts, digital teams, and external vendors to deliver technical solutions.
• The role has high influence across the Business Unit and multiple manufacturing sites. Influence is exercised through setting technical direction, prioritizing capital investments with BU strategy, shaping continuous improvement initiatives, and developing technical capability across the organization.
• Lead a team of 4-5 direct reports

#LI-Hybrid

What we look for:

• 10+ years of progressive experience in manufacturing, engineering, or technical services roles, including leadership responsibility with manufacturing process experience managing increasing responsibility for large business and demonstrating a track record of success
• Experience leading multi‑site teams, managing engineering or technical teams, leveraging 3rd party engineering services, environmental permitting and other regulatory compliance, capital programs, and digital manufacturing initiatives desired.
• Manufacturing systems knowledge, capital project leadership, reliability engineering, continuous improvement, people leadership, and strong stakeholder management skills.
• Ability to develop and execute strategic plans and tactical initiatives that enhance supply chain performance, capabilities, and BU/Enterprise objective
• Demonstrated ability to lead and develop supply chain professionals, including establishing and executing effective performance management and development plans
• Deep expertise in manufacturing and engineering processes, methodologies, and industry-standard frameworks
• Strong working knowledge of maintenance strategies, spare parts management, and mechanical systems
• Proven ability to collaborate with and influence stakeholders across all levels, from frontline teams to senior executives
• Advanced analytical skills with the ability to synthesize complex data into actionable insights
• Clear and effective communicator, able to translate complex concepts into concise written and verbal messages for diverse audiences
• Demonstrated strength in structured problem solving and root cause analysis
• Strong financial acumen, with the ability to assess and articulate the financial impact of supply chain decisions and risk tradeoffs • High degree of flexibility with the ability to prioritize and manage both planned and unplanned work
• Strong execution mindset with a track record of delivering complex initiatives on time, within budget, and aligned to business requirements
• Comprehensive understanding of end-to-end business operations and supply chain interdependencies
• Intellectual curiosity demonstrated through continuous learning and awareness of external trends and best practices
• Leads with excellence by consistently modeling Clorox leadership behaviors and values
• Ability to work effectively in manufacturing environments, travel up to 25%, and perform standard office and plant based activities
• Digital manufacturing systems (MES, historian), Six Sigma/Lean certification, and change leadership experience desired.
• Bachelor’s degree in Engineering or related technical field required; Master’s degree / MBA preferred. Equivalent experience may be considered.

Workplace type:

Hybrid - 3 days in office, 2 days working from home.

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

–Zone A: $153,700 - $309,000

–Zone B: $140,900 - $283,300

–Zone C: $128,100 - $257,500

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

About Us

About ClearHello

From idea to launch, ClearHello helps clients build a reliable online presence, strengthen their visibility, and stay immediately connected with the people that they serve. 

In a digital age we are a human-centric communications company. From our customers, to our staff and community, everything we do revolves around bettering the lives of the people around us. Ingenuity and collaboration drive us to constantly integrate new solutions, keeping our services simple and efficient for our customers. Meaningful connections are our objective. Our communications services are the tools. Facilitating meaningful connections underlies the spirit of what we do. 

Position Description:

The Technical Sales Specialist plays an integral role collaborating with the Sales, Development, and Product teams and is primarily responsible for bridging technical expertise and product knowledge with sales acumen to educate clients and sell complex technical communications products and services.  

This position will drive business growth by understanding customer needs, provide technical solutions, and effectively articulate the value of our products and services. 

Success in this role is defined by analyzing customer requirements, preparing technical proposals and demonstrations to explain product functionality, showcase how solutions add value by lowering costs and increasing productivity, and selling those customized solutions to new and existing clients to increase revenue. 

Essential Job Duties and Responsibilities:

• Propose, present, and sell customized products and services in alignment with client business objectives by matching them with optimal solutions. 
• Create and conduct compelling sales presentations and customized technical demonstrations to showcase product capabilities that serve as solutions to client needs.
• Proactively engage and collaborate with Development, Sales, and Products teams to achieve unified and defined business objectives by leveraging knowledge of products and services to align company offerings with client needs.
• Utilize keen technical, persuasion, and active listening skills to understand customer needs to suggest and sell product solutions to meet those needs. 
• Customize sales strategy by understanding critical customer needs and utilizing internal product and brand knowledge. 
• Partner with stakeholders as needed to drive strategic deals, analyze customer requirements, and prepare technical sales proposals. 
• Proactively identify and secure new business opportunities to expand existing client portfolios. 
• Provide pre-sales support by answering technical inquiries and participating in sales meetings. 
• Frequently collaborate with the Development team to provide post-sales support to customers, including technical troubleshooting and customer training, to ensure optimal satisfaction with our products and services. 
• Provide ad hoc troubleshooting and informative overviews (via phone, video, and screen share) as they arise to help end users overcome challenges and address their questions before and after purchase. 
• Relay client feedback to Development and Product teams and follow up as needed to support clients inquiries and services needs. 
• Communicate with stakeholders by providing analytics and status of open proposals.
• Utilize CRM to follow up on client proposals, status, and communication. 
• Manage multiple complex proposals simultaneously with clarity, accuracy, and confidence. 
• Update and communicate with sales teammates, department colleagues and leadership on a consistent basis.
• Other tasks as assigned by leadership. 

Skills, Experience, and Education:

• A minimum of three years of sales and customer service support experience. 
• Strong technical background, preferably in the IP-based voice/communications industry.
• Strong experience using, understanding, and communicating about JSON data structures.
• Ability to read API documentation and interact with it using tools such as cURL, Postman or Bruno. 
• Understanding of automated systems, and internet and cloud-based systems. 
• Experience on the Linux command line and familiarity with MySQL and javascript and/or other scripting languages a plus.
• Ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences. 
• Experience working cross-functionally with teams. 
• Demonstrated relationship-building, problem solving and analytical abilities.
• Ability to clearly and concisely convey ideas in both verbal and written form.

Core Competencies:

• Excellent interpersonal and communication skills with a passion for developing and maintaining strong client relationships to increase customer satisfaction and loyalty. 
• Self-motivated and target-driven with a proven track record of meeting or exceeding business and sales objectives. 
• Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries.
• Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.
• Artfully deploy sales strategies and negotiation skills to close deals. 
• Represent the company and internal and external clients with courtesy and professionalism. 
• Strong organizational skills and attention to detail, with a demonstrated ability to work independently, manage multiple projects, prioritize, and manage a high volume of tasks, deadlines, requirements, and decisions.
• Proven ability to efficiently work in a remote team environment with support from leadership. 

General Company Requirements:

• Be a collaborative part of an organization that is team-based, positive and supportive.
• Be dependable, trustworthy, and always make ethical decisions.
• Cultivate meaningful connections.
• Continue to learn in the field and build knowledge.
• Think critically about how to solve problems and suggest solutions.

What We Offer:

• Company paid medical, dental, and vision insurance. 
• Company matching to a Simple IRA. 
• Flexible time off and paid holidays. 
• Remote work arrangements.
• A supportive, cohesive, and inclusive work environment where all employees are critical to the success of the company and have regular connectivity meetings with leads. 
• Career development potential, mentorship, and training within a supportive, fun, and growing company. 

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Work Authorization:

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Pay Range: 

The expected annual salary range for this full-time exempt position is $68,000 to $84,000. 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with geographical market data, or other law. 

Location: 

ClearHello is based in Escondido, California.

Qualified candidates may send their resume and cover letter to  

Overview

The Technical Service Coordinator plays a critical role in onboarding new managed services customers and ensuring they have a clear, accurate, and complete technical foundation as they transition into our MSP environment. This role sits at the intersection of service delivery, technical operations, and customer success—responsible for gathering and documenting environment details, coordinating onboarding tasks across teams, and maintaining high-quality technical documentation.

The ideal candidate has strong technical aptitude, excellent organizational skills, and a passion for delivering an exceptional customer experience.

Key Responsibilities

Customer Onboarding

• Serve as the primary coordinator for onboarding new MSP customers.
• Collect and validate environment information (infrastructure, networks, identity systems, applications, security tools)
• Facilitate kickoff calls, technical discovery sessions, and onboarding checkpoints.
• Work cross-functionally with Service Desk, Systems Administration, Networking, and Security teams to ensure smooth onboarding execution.
• Track onboarding tasks, milestones, risks, and completion status.

Technical Documentation

• Create and maintain high-quality documentation including:
• Network diagrams
• Asset inventories
• Access and identity configurations
• Backup, monitoring, and security configurations
• Server, endpoint, and application details
• Build and update SOPs, runbooks, and customer-specific knowledge articles (consistent with knowledge practices in Managed - Services). [Managed - Services | PowerPoint]
• Ensure all customer documentation is properly stored, versioned, and accessible within the MSP knowledge repository.

Operational Coordination

• Act as a liaison between onboarding teams, technical operations, and account management.
• Document customer escalation paths, communication expectations, and support processes.
• Assist in preparing environment overviews and technical summaries for internal handoff to Operations, Systems Administration, and Service Desk teams.
• Support Technical Account Managers with accurate customer documentation as referenced in templates like SOW Template. [SOW Template | Word]

Technical Support Assistance

• Perform basic to mid‑level environment validation tasks (e.g., checking system health, verifying connectivity, confirming AD/O365 configurations
• Identify gaps in customer environments requiring additional engineering review or remediation.
• Provide Tier 1.5 coordination for technical issues discovered during onboarding.

Qualifications

Required

• 1–3 years experience in an MSP, helpdesk, technical coordination, or IT operations role.
• Understanding of:
• Microsoft 365 / Azure AD
• Windows Server fundamentals
• Networking basics (VLANs, firewalls, switching, DNS)
• Backup & monitoring concepts
• Strong documentation skills with high attention to detail.
• Excellent communication and customer service abilities.
• Highly organized with the ability to manage multiple onboarding projects simultaneously.

Preferred

• Experience with:
• Ticketing/ITSM platforms
• Network and system diagnostic tools
• Identity and access management
• SaaS administration (M365, Okta, collaboration tools)
• Exposure to PowerShell or automation tools.
• ITIL foundation or related process certification.

Skills & Competencies

• Strong analytical and problem‑solving skills.
• Ability to translate technical concepts into clear documentation.
• Calm, professional demeanor during customer interactions.
• Process‑oriented, consistent, and self‑driven.
• Able to collaborate effectively with both technical and non‑technical stakeholders.

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Lead, Technical Writing

Job Code: 33372

Job Location: Waco, TX (On-Site)

Job Schedule: 1st Shift 9/80

Job Description:

The Senior Specialist, Technical Writer will be responsible for gathering, composing, and editing technical information to prepare flight manuals, maintenance manuals, and other technical documentation for our warfighters. The Technical Publications team is a group of professionals committed to providing quality and timely publication deliverables for commercial and government projects in a dynamic environment.

Essential Functions:

• Communicate with contacts inside and outside of own department to explain and interpret operational processes, practices, and procedures.
• Collaborate with engineers, designers, and other stakeholders to gather information and understand technical specifications and requirements.
• Compile and structure researched technical information for development of documentation. Including understanding engineering principles, reading schematics and/or wiring diagrams.
• Authoring/Generating content for illustrated parts catalogs/maintenance manuals/flight operation/mission systems/Instructions for Continued Airworthiness (ICA) documents, in an Unstructured/Structured FrameMaker environment or other authoring software for commercial and/or Air Force, Army, or Navy programs.
• Translate complex technical concepts into clear and accessible documentation that is easy for end-users to understand.
• Ensure that all documentation adheres to industry standards and best practices, as well as relevant DoD and FAA regulations and guidelines (including ATA100, ATA iSpec 2200, MIL-PRF-38807C, Mil-STD-2361C, MIL-STD-37874, etc.).
• Work closely with the management team to stay updated on project budgets, timelines, milestones, and deliverables.
• May manage projects or processes with general supervision.
• Recommends enhancements to systems and processes.
• Works to achieve operational targets for specific programs and projects with moderate impact on departmental results.
• Proficiency in using Adobe Acrobat, FrameMaker and Microsoft Office.
• Strong working knowledge of ATA100, ATA iSpec 2200, MIL-PRF-38807C, MIL-STD-2361C and MIL-STD-37874. S1000D.
• Excellent organizational skills and the ability to manage multiple projects simultaneously while meeting deadlines.
• Strong attention to detail and a commitment to producing high-quality work.
• Excellent communication skills, with the ability to collaborate effectively with cross-functional teams.
• A proactive and self-motivated approach to work, with the ability to work independently and take initiative.
• Other duties as assigned by Supervisor.

Qualifications:

• Bachelor's Degree with nine (9) years of prior technical writing experience.
• Graduate Degree with seven (7) years of prior technical writing experience.
• In lieu of a degree, a minimum of thirteen (13) years of prior technical writing experience in an Aerospace-driven environment or within the defense industry.
• Demonstrated writing, editing, and proofreading skills, with the ability to communicate complex technical information clearly and effectively.
• Must have Active Secret Clearance at the time of hire.

Preferred Additional Skills:

• End User experience in the Military/DoD industry.

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L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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