Automatic Data Processing Jobs Remote Jobs in Usa

• Regular attendance at assigned location; may include the A/Z fabrication facility or other project sites;
• Works on systems that include Heating Hot Water, Chilled Water, Steam, Condensate, Compressed Air, Process Fluids, Chemical, Fuel Oil, Gasses, and other related systems;
• Works with materials that include carbon steel, stainless steel, plastics, fiberglass, copper, (brazed, soft soldered and pro-press);
• Clamp, hold, tack-weld, heat-bend, grind or bolt component parts to obtain required configurations and positions for welding.
• Remove rough spots from work pieces, using portable grinders, hand files, or scrapers.
• Chip or grind off excess weld, slag, or spatter, using hand scrapers or power chippers, portable grinders, or arc-cutting equipment.
• Weld pipe and components in flat, vertical, or overhead positions using open root butt weld, socket weld and/or fillet weld.
• Operate manual or semi-automatic welding equipment to fuse metal segments, using processes such as gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, shielded metal arc, resistance welding, and submerged arc welding.
• Recognize, set up, and operate hand and power tools common to the welding trade, such as shielded metal arc and gas metal arc welding equipment.
• Ignite torches or start power supplies and strike arcs by touching electrodes to metals being welded, completing electrical circuits.
• Examine work pieces for defects and measures work pieces with straightedges or templates to ensure conformance with specifications.
• Prepare all material surfaces to be welded, ensuring that there is no loose or thick scale, slag, rust, moisture, grease, or other foreignmatter.
• Monitor the fitting, burning, and welding processes to avoid overheating of parts or warping, shrinking, distortion, or expansion of material.
• Select and install torches, torch tips, filler rods, and flux, according to welding chart specifications or types and thicknesses of metals.
• Fill holes, and increase the size of metal parts.
• Detect faulty operation of equipment or defective materials and notify supervisors.
• Determine required equipment and welding methods, applying knowledge of metallurgy, geometry, and welding techniques.
• Connect and turn regulator valves to activate and adjust gas flow and pressure so that desired flames are obtained.
• Lay out, position, align, and secure parts and assemblies prior to assembly, using straightedges, combination squares, calipers, and rulers.
• Repair products by dismantling, straightening, reshaping, and reassembling parts, using cutting torches, straightening presses, and hand tools.
• Clean or degrease parts, using wire brushes, portable grinders, or chemical baths.
• Mark or tag material with proper job number, piece marks, and other identifying marks as required.
• Position and secure work pieces, using hoists, cranes, wire, and banding machines or hand tools.
• Analyze engineering drawings, blueprints, specifications, sketches, work orders, and material safety data sheets to plan layout, assembly, and welding operations.
• Dismantle metal assemblies or cut scrap metal, using thermal-cutting equipment such as flame-cutting torches or plasma-arc equipment.
• Preheat work pieces prior to welding or bending, using torches or heating furnaces.
• Hammer out bulges or bends in metal work pieces.
• Develop templates and models for welding projects, using mathematical calculations based on blueprint information.
• Check grooves, angles, or gap allowances, using micrometers, calipers, and precision measuring instruments.
• Cut, contour, and bevel metal plates and structural shapes to dimensions as specified by blueprints, layouts, work orders, and templates, using powered saws, hand shears, or chipping knives.
• Estimate consumable materials needed for production and manufacturing and maintain required stocks of materials.
• Set up and use ladders and scaffolding as necessary to complete work.
• Use fire suppression methods in industrial emergencies.
• Detect faulty operation of equipment or defective materials and notify supervisors;
• Direct helpers or apprentices in appropriate tasks;
• Must maintain strict adherence to safety rules and quality;
• Participate in site housekeeping;
• Interact with co-workers in an attentive courteous manner;
• Additional duties as directed by management.
  

• Ability to work independently or as part of a team;
• Experience: 5 years of Field Experience, trade school or apprenticeship;
• Knowledge of materials, methods and tools involved in industrial construction;
• Attention to detail;
• Ability to keep hand and arm steady;
• Be highly focused on customer satisfaction expectations;
• Good documentation and record keeping;
• Preparation of miscellaneous paperwork including time sheets, daily reports and material requests;
• Competency in Permit Required Confined Space;
• Understanding of and strict adherence to daily Job Hazard Analysis (JHA);
• Appropriate state certification or license;
• OSHA 10 certification.
  

• Industrial manufacturing facilities Power generating facilities
• Chemical manufacturing Healthcare & Institutional
• Pharmaceutical facilities including GMP - Aseptic and non-Aseptic Areas and Non GMP Areas Commercial and offices spaces
  

• Regular attendance at assigned location; may include the A/Z fabrication facility or other project sites;
• Works on systems that include Heating Hot Water, Chilled Water, Steam, Condensate, Compressed Air, Process Fluids, Chemical, Fuel Oil, Gasses, and other related systems;
• Works with materials that include carbon steel, stainless steel, plastics, fiberglass, copper, (brazed, soft soldered and pro-press);
• Clamp, hold, tack-weld, heat-bend, grind or bolt component parts to obtain required configurations and positions for welding.
• Remove rough spots from work pieces, using portable grinders, hand files, or scrapers.
• Chip or grind off excess weld, slag, or spatter, using hand scrapers or power chippers, portable grinders, or arc-cutting equipment.
• Weld pipe and components in flat, vertical, or overhead positions using open root butt weld, socket weld and/or fillet weld.
• Operate manual or semi-automatic welding equipment to fuse metal segments, using processes such as gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, shielded metal arc, resistance welding, and submerged arc welding.
• Recognize, set up, and operate hand and power tools common to the welding trade, such as shielded metal arc and gas metal arc welding equipment.
• Ignite torches or start power supplies and strike arcs by touching electrodes to metals being welded, completing electrical circuits.
• Examine work pieces for defects and measures work pieces with straightedges or templates to ensure conformance with specifications.
• Prepare all material surfaces to be welded, ensuring that there is no loose or thick scale, slag, rust, moisture, grease, or other foreignmatter.
• Monitor the fitting, burning, and welding processes to avoid overheating of parts or warping, shrinking, distortion, or expansion of material.
• Select and install torches, torch tips, filler rods, and flux, according to welding chart specifications or types and thicknesses of metals.
• Fill holes, and increase the size of metal parts.
• Detect faulty operation of equipment or defective materials and notify supervisors.
• Determine required equipment and welding methods, applying knowledge of metallurgy, geometry, and welding techniques.
• Connect and turn regulator valves to activate and adjust gas flow and pressure so that desired flames are obtained.
• Lay out, position, align, and secure parts and assemblies prior to assembly, using straightedges, combination squares, calipers, and rulers.
• Repair products by dismantling, straightening, reshaping, and reassembling parts, using cutting torches, straightening presses, and hand tools.
• Clean or degrease parts, using wire brushes, portable grinders, or chemical baths.
• Mark or tag material with proper job number, piece marks, and other identifying marks as required.
• Position and secure work pieces, using hoists, cranes, wire, and banding machines or hand tools.
• Analyze engineering drawings, blueprints, specifications, sketches, work orders, and material safety data sheets to plan layout, assembly, and welding operations.
• Dismantle metal assemblies or cut scrap metal, using thermal-cutting equipment such as flame-cutting torches or plasma-arc equipment.
• Preheat work pieces prior to welding or bending, using torches or heating furnaces.
• Hammer out bulges or bends in metal work pieces.
• Develop templates and models for welding projects, using mathematical calculations based on blueprint information.
• Check grooves, angles, or gap allowances, using micrometers, calipers, and precision measuring instruments.
• Cut, contour, and bevel metal plates and structural shapes to dimensions as specified by blueprints, layouts, work orders, and templates, using powered saws, hand shears, or chipping knives.
• Estimate consumable materials needed for production and manufacturing and maintain required stocks of materials.
• Set up and use ladders and scaffolding as necessary to complete work.
• Use fire suppression methods in industrial emergencies.
• Detect faulty operation of equipment or defective materials and notify supervisors;
• Direct helpers or apprentices in appropriate tasks;
• Must maintain strict adherence to safety rules and quality;
• Participate in site housekeeping;
• Interact with co-workers in an attentive courteous manner;
• Additional duties as directed by management.
  

• Ability to work independently or as part of a team;
• Experience: 5 years of Field Experience, trade school or apprenticeship;
• Knowledge of materials, methods and tools involved in industrial construction;
• Attention to detail;
• Ability to keep hand and arm steady;
• Be highly focused on customer satisfaction expectations;
• Good documentation and record keeping;
• Preparation of miscellaneous paperwork including time sheets, daily reports and material requests;
• Competency in Permit Required Confined Space;
• Understanding of and strict adherence to daily Job Hazard Analysis (JHA);
• Appropriate state certification or license;
• OSHA 10 certification.
  

• Industrial manufacturing facilities Power generating facilities
• Chemical manufacturing Healthcare & Institutional
• Pharmaceutical facilities including GMP - Aseptic and non-Aseptic Areas and Non GMP Areas Commercial and offices spaces
  

Meet Our Team:

Pegasystems is a global leader in enterprise workflow automation and decisioning. Our Client Executives drive strategic, high value engagements with C-suite leaders and influence sales strategy, talent development, and product direction.

Picture Yourself at Pega:

You’ll lead the most complex enterprise opportunities, advising C-level executives on digital transformation while shaping industry conversations through thought leadership. You’ll drive Pega’s more strategic client transformation initiatives, build executive networks, and lead prospecting strategy—owning the full sales cycle from pipeline creation to close.

What You'll Do at Pega:

• Lead high value, complex enterprise sales cycles helping advise C-suite leaders on digital transformation

• Drive AI and ecosystem thought leadership while providing market intelligence to influence product strategy

• Demonstrate hunting ability working within strategic accounts to open up new business and build off existing footprints

• Represent Pega at key industry events

• Lead client change management efforts to shape sales methodology and prospecting best practices

• Build C-level networks and inbound thought leadership

• Partner with marketing on demand generation initiatives and leverage ecosystem partners for enterprise referrals and co-selling

Who You Are:

A proven leader in enterprise software, AI and digital transformation, skilled in consultative selling, executive relationship building, complex change management, and ecosystem orchestration. You thrive in strategic, insight driven C-suite engagement and enterprise prospecting.

What You've Accomplished:

• 10+ years enterprise software sales experience

• Strong success with complex, strategic accounts hunting for new logos and within existing accounts

• Experience strategically prospecting/radiating in complex accounts

• Recognized thought leadership (speaking, content, awards)

• Trusted advisor to C-level executives

• Influence on product direction through client feedback

• Leadership of major client transformation initiatives

Pega Offers You:

• Market leading Forrester and Gartner technology and referenceable clients

• A high impact, collaborative sales environment

• Executive visibility and influence on strategic accounts

• Competitive base, uncapped commission with aggressive accelerators, and equity

• Comprehensive benefits that support work life balance

Additional Information

Base salary range for this role is 128,700 - 196,000 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

Labor Condition Applications

GDPR Candidate Privacy Notice

Pegasystems Limited UK Gender Pay Gap Statement

EEO/AA Policy Statement

Your Employee Rights Under the Family and Medical Leave Act

E-Verify Notice

Employee Polygraph Protection Act Rights

Nice to meet you, We Are Suzano!

At Suzano, we believe innovation and sustainability go hand in hand. This union gave rise to a meaningful attitude: innovability, which guides us in thinking outside the box and looking beyond to tackle the challenges of the 21st century. We plant and grow trees. We transform this renewable raw material into innovative and sustainable bioproducts that are part of the everyday life of over 2 billion people. We cultivate life on the sheet of the notebook that teaches children, in the diaper that protects babies, in the biodegradable cup of coffee that does not harm the environment, in absorbent papers and in the convenience of using sustainable packaging.

Get to know us in 2 minutes!

the Role:

The Process Engineer plays a key role in supporting our paper mill operations by driving process optimization, executing improvement initiatives, and leading trials that impact safety, quality, and efficiency. This role is highly hands-on, with a strong focus on data analysis and problem-solving. The ideal candidate is a self-starter with a desire to learn and grow in a fast-paced manufacturing environment.

This position collaborates closely with Process Engineering, Environmental, and Operational areas to reduce losses, improve chemical usage, and support digital upskilling initiatives across the mill.

What You’re Going to Do:

• Lead and support process improvement initiatives, including troubleshooting quality or efficiency issues.
• Coordinate and execute production trials and data collection.
• Analyze process data and generate actionable insights using tools such as Excel, PowerPoint, Minitab, and Power BI.
• Recommend and test new chemicals or equipment in collaboration with vendors and production teams.
• Monitor key operating parameters and identify opportunities for optimization.
• Work closely with operators, managers, and other engineers to ensure process reliability and innovation.
• Support digital transformation efforts through data projects and dashboard development.
• Maintain strong communication across shifts and departments to align on priorities.
• Manage multiple tasks simultaneously, demonstrating effective time management and prioritization.

What We Expect from You:

• Bachelor’s degree in Chemical Engineering preferred; other degrees in Engineering (Paper Science, Mechanical, or Electrical) also considered.
• 2–3 years of experience in manufacturing is preferred; entry-level candidates with strong potential will be considered.
• Prior experience in pulp and paper is a strong plus.
• Proficiency in Microsoft Office (Excel and PowerPoint); familiarity with Power BI, Minitab, or other data analysis tools is a strong advantage.
• Strong interpersonal and communication skills with the ability to work independently and collaboratively.
• Willingness to work variable hours, including early starts and occasional late shifts when needed.
• High self-motivation and a proactive approach to learning and problem-solving.

What We’re Looking For:

• Analytical Thinker: You turn data into decisions and thrive on solving complex problems.
• Hands-On Engineer: You enjoy being on the floor, observing, questioning, and optimizing.
• Self-Starter: You take initiative and drive results with minimal supervision.
• Team Collaborator: You connect across departments to build solutions and share knowledge.
• Continuous Learner: You’re curious, adaptable, and eager to grow in a manufacturing environment.
• Professionals who share our values Suzano - People and Culture. Read more here: are pleased to offer an attractive compensation and benefits package for this role, which includes:
  • Medical, Dental, and Vision Insurance: Multiple plan options with nationwide networks to support your physical health and preventive care.
  • Life and AD&D Insurance: Company-paid basic coverage and optional plans to protect you and your loved ones.
  • Disability Insurance: Short-term and long-term coverage to help protect your income in case of illness or injury.
  • 401(k) Retirement Plan: Automatic enrollment with a generous company match to help you plan for the future.
  • Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA): Tax-advantaged accounts with company contributions to help manage healthcare expenses.
  • Flexible Spending Accounts (FSAs): Options for healthcare, limited-purpose, and dependent care expenses.
  • Voluntary Benefits: Additional protection through accident, critical illness, and hospital indemnity insurance.

  
  

  Suzano is proud to be an Equal Opportunity Employer.

  Suzano provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. Suzano complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

  
  

  All positions at Suzano are subject to random drug and alcohol screening, performed in conformance with applicable law and internal Policy.

  
  

  If we have piqued your interest, we look forward to receiving your application.

  
  

  #Proudtobepartof #JoinSuzano

Job Summary

Responsible for performing clinical laboratory tests in a high specimen volume environment.

Job Duties and Responsibilities

A Medical Technologist / Lab Technician is responsible for the technical processing of tests and performing the more difficult tests assigned to the department.

Some incumbents of the class perform independent work of a comparable level, including completion of more difficult and complex tests with responsibility for results, re-tests where abnormal or atypical results are obtained, and assisting superiors in specialized development or quality control work.

Emphasis of the work is on daily technical supervision of technicians and laboratory assistants engaged in completion of a volume of diagnostic tests, with assigned responsibility for accuracy of results and administrative control of standardized tests performed by manual or automatic methods within the department.

Work is performed under the general supervision of a professional superior who discusses complex problems arising and evaluates work for professional quality.

Responsibilities include, but are not limited to:

• Ensures accuracy of results.
• Assists employees with work in progress.
• Advises employees on alternate procedures and decides on the advisability of re-tests.
• Supervises completion of department laboratory reports.
• Recommends repair of equipment and instruments and ordering of supplies.
• Completes the more complex tests assigned to the department, requiring lengthy procedures and advanced skills.
• Discusses various unit findings with the General Supervisor
• Personally performs a volume of difficult tests and procedures in the CSS laboratory, including sample preparation, data review, and maintenance and troubleshooting of laboratory Instruments.
• Completes specialized tests where procedures are time-consuming, exacting, and requiring considerable interpretation of a technological nature.
• Assists other technologists in the completion of procedures as requested.
• Conducts emergency tests of a complex nature.
• Reviews controls or related automatic equipment such as auto analyzers.
• Assists the Supervisor in the establishment or review of quality control procedures, and in the evaluation of new methods.
• Follow the supervisor’s direction in initiating procedures.
• Discusses results with the superior during progress.
• Maintains quality control records.
• Check reagents.
• Prepares data summarizing results of evaluation tests as directed.
• Responsible for attending all scheduled in-service training provided.
• Performs related work as required.

Identify specific duties related to the following activities:

• Laboratory Duties
• Pre-analytic:Knowledge of the department’s policies and procedures that are implemented for the collection and pre-analytical handling of patient specimens
• Analytic: Knowledge of the requirements for the testing of patient samples, quality control, and reports.
• Post-analytic: Is familiar with testing, transmission, storage, and retention patient results and specimens.
• Administrative or Managerial: Prepare data summaries for supervisor review
• additional essential roles include: excellent leadership, human relations, and communication skills.

Qualifications and Educational Requirements

• State of Florida clinical laboratory technician license.
• Must meet CLIA personnel requirements for Testing Personnel performing High Complexity Testing (42 CFR §493.1489):
• Bachelor’s degree in chemical, physical, biological, or clinical laboratory science
• -or- Education and training equivalent to CLIA requirements under 42 CFR §493.1489
• Familiarity with laboratory IT systems, Excel, and Word.

Physical Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is frequently required to sit. The employee must possess manual dexterity and visual acuity.
• The employee is occasionally required to stoop, kneel, crouch, or crawl.
• Some light lifting up to 50 lbs. may be required.On average, the employee will be lifting approximately 25 lbs.
• Must wear appropriate personal protective equipment while working in the laboratory.

Environmental Conditions

Laboratory environment. Occasional harsh chemicals with strong odors may be present.Personal protective equipment and OSHA, CLIA and laboratory policies, procedures and standards must be observed at all times. Safety restrictions are enforced.

Title: VP, Customer Experience & Success

Location: USA (Bay Area preferred)

Reports to: President

Team Size: 50+ (CS, Professional Services, Support, CS Ops)

Company: Milestone Inc.

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company focused on AI-first discovery, personalization, and conversion across all digital touchpoints. Our platform enables brands to be visible in search engines and AI answer engines through structured data, entity intelligence, and AI-driven orchestration.

We serve complex, multi-location enterprises across hospitality, banking/financial services, and MarTech-driven organizations, operating a hybrid SaaS + Services business model at scale.

VP - CS Role Overview:

Milestone is seeking a strategic, revenue-oriented VP of Customer Experience & Success to own retention, expansion, partnerships, and customer outcomes across a global customer base.

This is a revenue-adjacent executive role, accountable for GRR, NRR, churn reduction, expansion ARR, payback period, and customer lifetime value—not just customer satisfaction.

The VP - CS will design and operate a modern, AI-powered Customer Success engine, spanning onboarding through expansion, while leading distributed teams across the US, India, Canada, and Mexico.

Problems We Are Looking to Solve:

The VP - CS will be entrusted with solving systemic, enterprise-level challenges including:

• Lifecycle execution challenges across onboarding, adoption, renewal, and expansion
• Limited predictability in churn risk, renewals, and expansion forecasting
• Scalability and repeatability in CS playbooks
• Fragmentation across SaaS + Services delivery models
• Underutilization of AI and automation in CS workflows
• Weak executive-level customer relationships in complex verticals

Key Responsibilities:

1. Strategic Customer Success & Revenue Ownership

• Own and improve GRR, NRR, churn, expansion ARR, CLV, and cohort health
• Operate and forecast a multi-million-dollar global book of business
• Design and run end-to-end scalable and repeatable lifecycle playbooks:
• Onboarding → Adoption → Value Realization → Renewal → Expansion
• Establish a rigorous operating cadence:
• QBRs, executive reviews, health scoring, churn risk models, expansion pipelines
• Directly align CS outcomes with Company OKRs and board-level metrics
• Own the creation of systematic, built-in expansion engines so that customers adopting the Milestone product stack have defined, automatic ARR growth year over year.

2. Global Leadership & Operating Rigor

• Lead and scale 60+ global team members across CS, PS, Support, and CS Ops
• Implement clear playbooks, SLAs, escalation models, and governance
• Drive tight cross-functional alignment with Sales, Product, Marketing, Engineering, and Delivery
• Lead change management for:
• New processes
• Pricing & packaging shifts
• AI-enabled workflows and tooling

3. MarTech, Hospitality & Banking Domain Leadership

• Bring deep expertise in MarTech ecosystems:
• CDPs, CRMs, personalization, attribution, ABM, campaign orchestration
• Demonstrate direct experience serving hospitality and banking / financial services clients:
• Translate platform capabilities into vertical-specific business outcomes
• Act as an executive partner to CMOs, CDOs, Heads of Digital & Loyalty

4. AI, Automation & CS Technology Leadership

• Deploy AI-driven Customer Success capabilities, including:
• Predictive health scoring
• Churn and risk signals
• Automated play triggers & next-best-action systems
• Renewal and expansion forecasting
• Drive automation across the CS stack:
• CRM, ticketing, in-app guidance, chatbots, knowledge bases
• Improve:
• Time-to-value
• CS productivity
• Margin and scalability
• Continuously evaluate and optimize AI tools across CS and MarTech ecosystems

5. Hybrid SaaS + Services Model Excellence

• Operate seamlessly across:
• Recurring SaaS (land-and-expand, usage-driven models)
• Services (projects, retainers, SOWs, campaigns)
• Define clear value, scope, and success metrics for blended offerings
• Partner with CS Ops / Rev Ops to standardize:
• Handoffs
• Capacity planning
• Margin and profitability tracking
• Replace hero-driven delivery with repeatable, scalable execution models

6. Executive, Entrepreneurial & Culture Leadership

• Bring an entrepreneurial mindset suited for ambiguity and scale
• Build a strong CS leadership bench in the Bay Area while leveraging global teams
• Demonstrate executive presence through:
• Board-level storytelling
• Strategic customer engagement
• Partner and ecosystem leadership
• Serve as a culture carrier, reinforcing:
• Ownership over activity
• Accountability over intent
• Customer obsession over internal comfort

Ideal Candidate Profile:

We are seeking a strategic, data-driven, and execution-focused CS leader who:

• Thinks in outcomes, revenue, and systems, not just relationships
• Operates comfortably with C-suite buyers in complex enterprises
• Understands SaaS economics and services margin deeply
• Can design scalable operating models and still drive execution
• Is equally credible with boards, customers, and frontline teams
• Strong learning mindset

Required Experience & Qualifications:

• 15–20+ years in SaaS, MarTech platforms, agencies, or high-growth B2B environments
• Proven VP or Sr Director experience owning retention and expansion outcomes
• Previous high growth/startup experience is must have
• Strong command of CS economics:
• GRR, NRR, churn, expansion, payback period, cohort health
• Deep exposure to hospitality and/or banking verticals
• Global leadership experience across multi-time-zone teams
• Bay Area presence preferred

Key Focus Areas (2026 Lens):

• Revenue retention and expansion predictability
• Lifecycle playbook standardization at scale
• AI-powered CS workflows and automation
• Executive-level customer partnerships
• Margin improvement across SaaS + Services
• Establishing and Growing Partnership /Agency Programs

KPI & Metrics Ownership:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Churn Rate (Logo & Revenue)
• Expansion ARR
• Customer Lifetime Value (CLV)
• Time-to-Value
• Renewal Forecast Accuracy
• CS Productivity & Margin
• Customer Sentiment (NPS / CSAT)
• AI Automation Adoption & Efficiency Gains

What Success Looks Like (First 12–18 Months):

• Measurable improvement in GRR, NRR, and churn reduction
• Globally adopted lifecycle playbooks
• Predictable renewal and expansion forecasting
• AI-driven CS workflows delivering efficiency gains
• Strong executive relationships across top accounts
• A scalable, high-performing global CS leadership team

Why Milestone:

• Founder-led, award-winning, AI-first platform
• Deep focus on GEO, AI visibility, and customer outcomes
• Opportunity to shape Customer Success as a true growth engine
• Certified Great Place to Work

MedStar Health is looking for a PRN Ultrasound Technologist to join our team at the MedStar Franklin Square Hospital! 

The Ultrasound Technologist will make an impact by performing diagnostic ultrasound examinations for subsequent evaluation and treatment.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Assists physician in such procedures as needle biopsies, amniocentesis, and renal biopsies. Scans patient, marks patient's body, determines angle for puncture, assists as necessary, and maintains sterile technique.
• Generates computer images or film through automatic processing and evaluates quality.
• Communicates and documents patient's clinical information clearly and accurately in verbal and computerized report format. Maintains records of examination data and other pertinent information on patients.
• Secures and returns supplies such as film, linens, medicine, and patient folders.
• Selects and operates equipment as directed. Selects proper technical factors on an individual patient basis.

Qualifications:

• High School Diploma or GED.
• 2 years diagnostic or ultrasound experience or graduation from an accredited Ultrasound program (registry eligible) with certification in Diagnostic Sonography by American Registry for Diagnostic Medical Sonography (ARDMS) within 1 Year.
• Basic Life Support (BLS).
• Certification in Diagnostic Sonography by ARDMS within 1 Year preferred.

Job Summary We're working to create a national model for improving health.

Today, we're focused on bringing our region services that improve every facet of life to drive total health, inside and out.

Through professional growth, quality improvement, and interdisciplinary collaboration, we've built an innovative culture that allows nurses to grow their skillsets, develop their practice, and leverage their years of experience to build a rewarding, lasting career with impact.

Job Duties This role serves in an expanded nursing role as part of an interdisciplinary team to promote preventative patient care, offer screening services, and coordinate disease management services while also providing primary clinical support to the provider, patient and their family to assist in the diagnosis and treatment of the patient's condition.

Assists clinic team with triage of inbasket messaging as needed and management of patient interaction with the clinic, identifying patient needs, intervention pathways, clinical guidelines and diagnostic tests to develop individualized plans of care.

This role is full-time, 40 hours weekly.

A minimum of 2 years RN experience is required.

Job Duties: Assesses the healthcare, educational and psychosocial needs of the patient and family and involves them in establishing a treatment plan based on realistic goals and interventions.

Investigates healthcare options and facilitates communication among the patient, primary care provider and other members of the healthcare team to eliminate barriers and identify interventions for treatment.

Applies age-appropriate learning principles to educate patients, family and other health care members on the role and purpose of Care Coordination, its processes, disease, and case management programs and outcomes.

Serves as a resource to patients, families and other healthcare team members regarding disease management.

Implements clinical interventions based on risk stratification and evidence-based clinical guidelines.

Collaborates with primary care providers to enhance evidence-based clinical guideline adherence and promote best practice by initiating and adjusting therapies as directed by the practitioner and providing appropriate follow-up and monitoring as needed.

Coordinates laboratory and diagnostic tests for all disease management programs.

Collaborates with primary care providers to enhance evidence-based clinical guideline adherence and promote best practice by initiating and adjusting therapies as directed by the practitioner and providing appropriate follow-up and monitoring as needed.

Facilitates and coordinates laboratory and diagnostic tests for all disease management programs.

Maintains required documentation in EPIC for all disease management activities.

Collects and enters data and patient information according to department standards.

Attends and participates in professional and nursing continuing education programs and exploits professional development opportunities.

Reviews the current literature regarding effective teaching/learning strategies and disease management strategies and incorporates the appropriate techniques into disease management practice.

Maintains active involvement in post-discharge Transitions of Care coordination.

Assists leadership in the design, implementation and evaluation of care coordination programs to support overall goals and strategic business strategies.

Collects and prepares laboratory specimens and completes associated paperwork to expedite laboratory studies with maximum accuracy and efficiency.

Inserts, monitors, regulates and discontinues IV's as required by provider and per scope of practice.

Administers medications and vaccines, including intradermal and skin testing, under the direction of a provider and per scope of practice.

Benefits of Working at Geisinger: Geisinger cares about not only its patients and members, but also about you and your family.

We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally.

Full benefits (health, dental and vision) starting on day one Three medical plan choices, including an expanded network for out-of-area employees and dependents Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) Company-paid life insurance, short-term disability, and long-term disability coverage 401(k) plan that includes automatic Geisinger contributions Generous paid time off (PTO) plan that allows you to accrue time quickly Up to $5,000 in tuition reimbursement per calendar year MyHealth Rewards wellness program to improve your health while earning a financial incentive Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free membership with discounted backup care for your loved ones Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care.

Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.

Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance Position Details Work is typically performed in a clinical environment.

Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

The specific statements in this profile are not intended to be all-inclusive.

They represent typical elements considered necessary to successfully perform the job.

Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Education Graduate from Specialty Training Program- (Required), Bachelor's Degree-Nursing (Preferred) About Geisinger OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.

Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger.

Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.

We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.