Athens Services Access Code Jobs in Usa
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It is home to 24 patient beds, two major resuscitation rooms and a full staff of emergency professionals.
If you or your loved one needs a higher level of care, we can arrange a transfer to the right facility.
Position Summary The PSM III provides day-to-day operational leadership for a busy Emergency Department , ensuring efficient workflows, effective staffing, and strong clinical outcomes.
This is a visible, engaged leadership role that requires adaptability, decisiveness, and the ability to balance operations with team support.
The PSM III partners closely with physicians, advanced practice providers, and hospital leadership to drive patient care excellence, staff engagement, and quality improvement.
Make a Difference Where It Matters Most This role is ideal for a leader energized by challenge, motivated by growth, and committed to building stability and excellence within a busy Emergency Department.
You will oversee staffing and scheduling, manage budgets responsibly, lead accreditation survey readiness, and drive quality improvement initiatives—all while ensuring the highest level of patient care.
About the Unit Our 24-bed Emergency Department cares for more than 30,000 patients annually and continues to grow alongside the Holly Springs community.
Oversee a skilled, compassionate, and dedicated ED team in a high-volume, evolving environment Lead through periods of growth, change, and operational demand Foster a culture of accountability, collaboration, and continuous improvement Champion safe, high-quality care for every patient, every time Support and mentor nurses through both challenges and professional growth Play a key leadership role in a developing, community-focused hospital Who We're Looking For We're seeking a confident, compassionate, and strategic nurse leader who: Has proven leadership experience in Emergency Nursing Is comfortable leading in a fast-paced, high-growth environment Thrives amid complexity, competing priorities, and change Leads with integrity, consistency, and clear expectations Communicates effectively and builds trust across disciplines Is committed to mentoring staff while maintaining accountability Prioritizes safety, service, and patient-centered care—even under pressure Join us at Holly Springs ED—where leadership meets purpose, growth, and impact.
Summary: This position supervising large clinical units.
Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues.
Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.
Patient Care- Ensures that appropriate care and services are available to patients / clients and families.
Facilitates interdisciplinary collaboration in patient/client care planning.
Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
Human Resource Management- Effectively manages human resources.
Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff.
Provides staff with annual performance feedback and opportunity to set professional goals.
Integrates scientific evidence regarding retention of nursing staff into unit planning.
Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals.
Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources.
Evaluates the impact of strategic fiscal changes on quality outcomes.
Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded.
This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies.
Integrate current scientific evidence with standards of practice.
Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
Customer Satisfaction- Ensures high customer satisfaction.
Advocates for consumers within the organization, particularly for vulnerable or at risk populations.
Education Requirements: ● Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.
● Professional Experience Requirements: ● Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.
Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: UNC Rex Holly Springs Hospital Organization Unit: HS Emergency Services Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $47.90
- $68.86 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Holly Springs Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.
Leadership Opportunity: Children’s Outpatient Campus at Carolina Pointe II Position Overview We are seeking a dynamic nursing leader to oversee and advance the Children’s Outpatient Campus at Carolina Pointe II in Chapel Hill.
This is a critical operational role responsible for guiding the clinical and administrative direction of our pediatric outpatient services.
Key Qualifications Clinical Expertise: The ideal candidate will have a strong clinical background in the care of children, ensuring a high standard of patient care and safety throughout our outpatient clinics.
Leadership Development: Demonstrated ability to nurture future leadership potential in direct reports is essential.
The leader will mentor and support staff growth, fostering the next generation of nursing and clinical leaders.
Teamwork and Collaboration: Commitment to supporting a strong sense of collegiality and teamwork among all teammates and physicians is a must.
This includes promoting open communication, mutual respect, and effective interdisciplinary collaboration.
Campus Description The Children’s Outpatient Campus at Carolina Pointe II comprises three small pediatric outpatient clinics.
Our services include general pediatrics, adolescent medicine, gastroenterology, allergy/immunology and neurology .
The incoming leader will play a pivotal role in maintaining and enhancing the quality of care across these specialties.
Workforce Support This leadership position is responsible for supporting a workforce that is highly skilled and deeply engaged in providing outstanding interdisciplinary care for patients and their families.
The leader will ensure that our teams continue to deliver compassionate, coordinated, and effective healthcare tailored to the needs of our pediatric population.
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary: This position supervising large clinical units.
Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues.
Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.
Responsibilities: 1.
Patient Care- Ensures that appropriate care and services are available to patients / clients and families.
Facilitates interdisciplinary collaboration in patient/client care planning.
Ensures appropriate clinical staffing and skill mix for patient care.
Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
2.
Human Resource Management- Effectively manages human resources.
Creates an environment conducive to recruiting and retaining staff.
Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff.
Provides staff with annual performance feedback and opportunity to set professional goals.
Integrates scientific evidence regarding retention of nursing staff into unit planning.
3.
Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals.
Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources.
Evaluates the impact of strategic fiscal changes on quality outcomes.
4.
Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded.
This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies.
Integrate current scientific evidence with standards of practice.
5.
Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
6.
Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members.
Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
7.
Customer Satisfaction- Ensures high customer satisfaction.
Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services.
Advocates for consumers within the organization, particularly for vulnerable or at risk populations.
Other Information Other information: Education Requirements: ● Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
Licensure/Certification Requirements: ● Licensed to practice as a Registered Nurse in the state of North Carolina.
● For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.
● BLS required.
Professional Experience Requirements: ● Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.
Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: STATE Entity: UNC Medical Center Organization Unit: UNCH Childrens Neurology Cl Work Type: Full Time Standard Hours Per Week: 40.00 Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: Yes This is a State position employed by UNC Health Care System with UNC Health benefits.
If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.
All interested applicants are invited to apply for career opportunities.
Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Provides primary health care and performs selective medical services under the direction of clinic physicians. Responsible for diagnostic and therapeutic management of patients by completing medical histories, conducting physicals, establishing diagnosis through tests, and formulating treatment plans. Provides follow-up and health maintenance care of patients in accordance with protocols approved by a physician.
EDUCATION/EXPERIENCE
Successful Completion of an educational program for physician assistants or surgeon assistants accredited by the Commission on Accreditation of Allied Health Education Programs, or by that committee’s predecessor or successor entities is required.
LICENSURE/CERTIFICATION
Certification by the National Commission on Certification of Physician Assistants is recommended. Must be currently licensed as a Physician Assistant in the State of Texas. Must maintain current AHA BLS or higher in accordance with Medical-Dental Staff and UMA bylaws. Providers practicing in acute care environment must obtain AHA ACLS certification or advanced specialty equivalent as defined by the UMA Credentials Committee within 90 days of hire. Prescriptive authority is required. Valid DEA number must be obtained within 90-days of hire.
The RN Service Coordinator-RN (RN-SC) contributes to the Long Term Services and Supports (LTSS) service coordination process by performing activities within the scope of licensure; provides supervision and direction to staff participating in Member’s cases following applicable state law and contract; develops, monitors, evaluates, and revises the Members’ care plans to meet Member’s needs, to optimize health care across the care continuum to enhance the Member's well-being, independence, integration in the community, and potential for productivity. The RN-SC conducts a holistic assessment of the Member's dynamics, needs, and preferences while providing education and health-related information to the Member, the Member’s Legal Authorized Representative (LAR), and the Member’s Support Network. Responsible for the coordination of STAR+PLUS Members' covered and non-capitated services, including acute and LTSS, while meeting the Member's physical, behavioral, functional, and psychosocial needs. Complies with policies, procedures, and protocols for establishing and maintaining good working relationships with co-workers, employees, patients, and guests.
EDUCATION/EXPERIENCE
Graduation from an accredited school of professional nursing or social work is required. BSN is preferred. Four (4) recent years of clinical experience preferred, which may include service coordination, case management, quality management, or managed care experience. Working knowledge of HMO standards, LTSS, and NCQA standards is preferred. Knowledge of Medicare and Medicaid HMO experience is preferred. Experience in meeting the needs of vulnerable populations who have chronic or complex conditions is required. Bilingual, English/Spanish, is preferred.
LICENSURE/ CERTIFICATION
A current, unrestricted license to practice professional nursing issued by the State of Texas is required. RUG Certification is required and must be obtained within 30 days of employment for all RN candidates.
Provides primary health care and performs selective medical services under the direction of clinic physicians. Responsible for diagnostic and therapeutic management of patients by completing medical histories, conducting physicals, establishing diagnosis through tests, and formulating treatment plans. Provides follow-up and health maintenance care of patients in accordance with protocols approved by a physician.
EDUCATION/EXPERIENCE
Successful Completion of an educational program for physician assistants or surgeon assistants accredited by the Commission on Accreditation of Allied Health Education Programs, or by that committee's predecessor or successor entities is required.
LICENSURE/CERTIFICATION
Certification by the National Commission on Certification of Physician Assistants is required. Must be currently licensed as a Physician Assistant in the State of Texas. Must maintain current AHA BLS or higher. Providers practicing in acute care environment must obtain AHA ACLS certification or advanced specialty equivalent as defined by the CMA Credentials Committee within 90 days of hire. Prescriptive authority is required. Valid DEA numbers must be obtained within 90-days of hire.
The RN Service Coordinator-RN (RN-SC) contributes to the Long Term Services and Supports (LTSS) service coordination process by performing activities within the scope of licensure; provides supervision and direction to staff participating in Member’s cases following applicable state law and contract; develops, monitors, evaluates, and revises the Members’ care plans to meet Member’s needs, to optimize health care across the care continuum to enhance the Member's well-being, independence, integration in the community, and potential for productivity. The RN-SC conducts a holistic assessment of the Member's dynamics, needs, and preferences while providing education and health-related information to the Member, the Member’s Legal Authorized Representative (LAR), and the Member’s Support Network. Responsible for the coordination of STAR+PLUS Members' covered and non-capitated services, including acute and LTSS, while meeting the Member's physical, behavioral, functional, and psychosocial needs. Complies with policies, procedures, and protocols for establishing and maintaining good working relationships with co-workers, employees, patients, and guests.
EDUCATION/EXPERIENCE
Graduation from an accredited school of professional nursing or social work is required. BSN is preferred. Four (4) recent years of clinical experience preferred, which may include service coordination, case management, quality management, or managed care experience. Working knowledge of HMO standards, LTSS, and NCQA standards is preferred. Knowledge of Medicare and Medicaid HMO experience is preferred. Experience in meeting the needs of vulnerable populations who have chronic or complex conditions is required. Bilingual, English/Spanish, is preferred.
LICENSURE/ CERTIFICATION
A current, unrestricted license to practice professional nursing issued by the State of Texas is required. RUG Certification is required and must be obtained within 30 days of employment for all RN candidates.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.
We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based at the following locations: San Antonio, TX, Colorado Springs, CO Campus . Relocation assistance is not available for this position.
What you'll do:
Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items.
Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.
Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.
Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products.
Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.
Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s).
Monitors legislative initiatives that may impact economy, society, and personal financial situation.
Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's
products and services.
May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.
Serves as a resource to less experienced team members on escalated issues of a routine nature.
Guides and influences less experienced team members.
Work Hours:
Monday – Friday / 7:30am – 7:00pm (Central)
An 8 hour shift will fall within these hours
This role is required to be in office, with potential hybrid opportunity after 6 months.
What you have:
High School diploma or GED
Required maintenance of Life/Health license
Required annual completion of AHIP and Broker/Carrier appointments when applicable.
2 years of financial industry and/or life sales experience
Experience delivering frequent written and oral communication
Experience acquiring and applying new concepts and information
Experience processing and analyzing information
Experience fulfilling requests and meeting deadlines
Experience resolving conflict and negotiating
Experience multi-tasking in an operating systems environment
Experience participating in or leading teams
Successful completion of a job-related assessment may be required
What sets you apart:
4+ years experience working in Sales with life insurance
1+ years experience working in a call center environment
CLU® - Chartered Life Underwriter or comparable designation
US military experience through military service or a military spouse/domestic partner
Compensation range: The salary range for this position is: $62,470.00 - $108,680.00.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).
to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE).
You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities.
You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility.
You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.
You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.
You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs.
High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements
LPN or LVN
Fulfill state requirements (in state of licensure) for basic IV therapy
Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist
Two years in a clinical or hospital setting
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.
Hourly Wage Range:
$The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
S. based employees may be eligible for short-term incentives. S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Full time
Base Pay Rate Range: $20 - $30/hr , based on experience
Location: Newburgh , NY
Additional Locations/Areas Available: Capital District, Orange/Ulster County, Delaware County, Rockland County, Glens Falls
Employment Types: Full-Time, Part-time and Per-Diem
Schedules Available: Days, Nights, Weekends
Benefits: Medical, Dental, Vision (with company contribution), Direct Deposit, Paid time off (PTO), 401(k)
Pay and Bonus Incentives :
~$2,500 sign-on bonus for full-time
~ Base Pay Rate Range: $20.00 - $30.00 per hour, based on experience
~ Night shift differential
~ Dedicated hospital shift differential
~ Overtime opportunities
~ Referral Bonus opportunities (refer EMTs and/or Paramedics)
About Ambulnz by DocGo : D ocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. D ocG o disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. D ocGo' s proprietary, AI-powered technology, l ogistic s network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, D ocG o empowers the full promise and potential of telehealth by f acilitatin g healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with D ocGo' s integrated Ambulnz medical transport services, D ocG o is bridging the gap between physical and virtual care.
Responsibilities:
Collaborate with your fellow EMTs and management to assure top tier patient care.
Be flexible as emergency services operate on a 24-hour clock - your work shift schedule may vary due to the nature of the business.
Remain up to date with current standards of care, including equipment functions and uses and all certifications, licenses and registrations
Conduct yourself in a courteous, helpful, and professional manner when dealing with patients, co-workers, supervisors, and the public.
Recognize and treat any medical condition with appropriate techniques , equipment, and knowledge of all State and County protocols.
P rovide top tier medical transport to medical facilities by assuming responsibilities for medical care of the patient and carrying out established policies and procedures.
Maintain rig cleanliness by stocking the rigs and taking ownership of your space.
Gather patient billing information and appropriate billing signatures.
Prepare and submit a pre-hospital patient care report.
Respond promptly to assignments as required by the Dispatch Center.
Qualifications:
NY State EMT License
Valid Driver's License (held for 2 or more years) and acceptable driving record
Valid BLS CPR Card for the Health Care Provider
Excellent verbal communication skill
Must be able to lift, push and pull 125 lbs. or more.
Successfully complete Physical Aptitude Test
Tech-savvy or comfortable with technology
Able to work on a team
Respectful of colleagues, patients, and supervisors
Location: Columbia, SC 29229
Duration: 3 months (Contract to hire)
Shift- 8:00 AM - 8:00 Pm
Note: Training Monday- Friday 8:00-4:30 FOR 11 WEEKS
NO TIME OFF WILL BE APPROVED DURING TRAINING
Job Description
Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research and coordinates with internal departments as needed to ensure timely and effective issue resolution while maintaining high-quality customer service standards.
Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Other Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.
Responsibilities
Customer Inquiry Management (65%)
Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries.
Ensure effective customer relations through professional communication.
Accurately document all customer interactions.
Research & Issue Resolution (15%)
Initiate or process adjustments as needed to resolve inquiries.
Conduct research and coordinate with other departments to resolve issues.
Respond to and assist with priority inquiries and special projects as required by management.
Customer Feedback & Complaint Management (10%)
Provide feedback to management regarding customer problems, questions, and needs.
Maintain accurate records of complaints and customer comments.
Recommend changes or improvements based on recurring issues.
Follow through on complaints until resolution or escalate to management when necessary.
Process Improvement & Compliance (5%)
Maintain knowledge of quality work instructions and company policies.
Recommend improvements to procedures and techniques identified during daily operations.
Meet all departmental productivity, quality, and timeliness standards.
Fraud & Error Reporting (5%)
Identify and promptly report suspected fraudulent activities.
Report system errors to the appropriate departments.
Skills
Excellent verbal and written communication skills.
Strong interpersonal and organizational skills.
Ability to handle high-stress situations.
Good judgment and problem-solving abilities.
Strong customer service orientation.
Ability to learn and efficiently operate multiple computer systems.
Technical Skills
Required:
Basic computer operating skills.
Ability to use standard office equipment.
Preferred:
Knowledge of word processing, spreadsheet, and database software.
Education
Required Education:
High School Diploma or equivalent.
Required Work Experience:
None.
Preferred Education:
Associate Degree.
Preferred Work Experience:
2 years of customer service or call center experience.
Work Environment
Typical office environment.
