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Customer Service Representative - Full Service
Salary not disclosed
Highland, OH 3 days ago
Job Title: Customer Service Representative - Full Service

Location: Highland Hills, Ohio, 44122


Duration: 5+ months

Work Schedule: Mon-Fri;
9:00 AM -5:30 PM

Job Description:

This position provides high?level back?office support to a diverse temporary staffing client base, requiring exceptional attention to detail, technical proficiency, and strong critical thinking. Responsibilities include accurate execution of payroll, invoicing, billing, and payroll funding processes, as well as resolving complex client inquiries related to these functions.

Responsibilities:


  • Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
  • Performs detailed verification and validation of payroll and billing data, identifying discrepancies, investigating root causes, and ensuring accurate processing.
  • Provides timely, professional, and analytically sound responses to client inquiries, using critical thinking and subject?matter expertise to resolve issues related to payroll, billing, and funding processes.
  • New customer set up and data entry.
  • Maintains multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
  • Updates customer folders with changes to reflect current week's payroll and billing instructions.
  • Processes credits/rebills.
  • Advises clients on optimizing their payroll and billing reporting workflows, applying problem?solving skills to identify inefficiencies and implement more effective processes.
  • Delivers ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
  • Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
  • Proactively identifies potential risks, recurring issues, and process breakdowns; analyzes root causes and escalates concerns with recommended solutions.

Live the Clients Values:


  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

Requirements:


  • Consideration may be given to a candidate with a degree in lieu of experience.

Qualifications:


  • Education Level Academic Concentration/Major

    Req/Preferred
  • Bachelor's Degree, Accounting or related field, Preferred


Skill/Ability:


  • Excellent organizational and time management skills.
  • Excellent written and verbal communication skills in an environment with a high volume of calls and emails
  • Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
  • Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
  • Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
  • Must demonstrate meticulous attention to detail, accuracy under pressure, and the ability to manage high volume workloads without compromising quality.
  • Exceptional critical Thinking and problem-solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
  • Strong technical aptitude and ability to quickly learn and navigate multiple payroll, billing, and funding platforms, as well as Excel and other MS Office tools.


TECHNICAL SKILLS

Must Have




  • 1099-S,Account Audits,Accounting,Accounting Journal Entries,Account Management,Account Reconciliations,Accounts Payable (AP),Accounts Payable Operations,Accounts Payable Process,Accounts Receivable (AR),Accounts Receivable Processing,Accruals,Ad Hoc Reporting,Aging Reports,Asana (Software),Audit Preparations,Audit Reporting,Audit Support,Automatic Clearing House (ACH) Processing,Balance Sheet Account Reconciliations,Balance Sheets,Bank Deposits,Bank Reconciliations,Bill Drafting,Billing,Billing Dispute Resolution,Billing Process,Billing Systems,Business-to-Business (B2B),Business-To-Business (B2B) eCommerce,Cash Allocation,Cash Application,Cash Flow Forecasting,Cash Management,Cash Operations,Cash Reconciliations,Chargeback,Check Processing,Claims Processing,Commission Accounting,Commission Analysis,Commission Reporting,Communication,Conflict Resolution,Credit,Credit Analysis,Credit Card Operations,Credit Card Processing,Credit Card Reconciliations,Customer Billing,Customer Reconciliation,Data Reconciliation,Debt,Dispute Management,Distribution Logistics Management,E-Commerce,Ensure Compliance,Enterprise Resource Planning (ERP),Financial Accounting,Financial Close,Financial Closings,Financial Processing,Full Cycle Accounts Payable,General Ledger Coding,Generally Accepted Accounting Principles (GAAP),Google Workspace,Insurance Claim Handling,Intercompany Accounting,Internal Auditing,International Procurement,Interpersonal Communication,Intuit QuickBooks,Inventory Management,Inventory Planning,Invoice Processing,Invoices,Loan Amortization,Mathematical Calculations,Microsoft Office,Mining,Monthly Close Process,Negotiation,Networks,Odoo,Office Equipment,Operations Support,Oracle Netsuite,Oral Communications,Order Processing,Payment Handling,PayPal,People Management,Pivot Tables,Procurement,Project Proposal Writing,Purchase Orders,Real Estate,Reconciliations,Reporting Management,Report Preparation,Reports Analysis,Revenue Recovery,Sales,Sales Compensation,Sales Order Processing,Sales Orders,Sales Process,Sales Reporting,SAP Data Entry,SAP NetWeaver,Self-Starter,Shipping,Shopify,Slack Software,Spanish Language,Standard Operating Procedure (SOP),Teamwork,Trial Balances,Variance Reporting,Vendor Billing,Vendor Evaluations,Vendor Reconciliation,VLOOKUP Function,Warehouse Inventory Management,Write Offs,Writing
  • Ability to navigate multiple databases and systems simultaneously
  • Demonstrated ability to maintain accuracy under tight deadlines
  • Proficiency with payroll and billing systems
  • Strong critical?thinking skills to diagnose and resolve complex client issues
  • Strong data integrity skills, including verifying, validating, and documenting client updates
  • Strong Microsoft Excel skills (sorting, filtering, formulas, data validation)


Nice To Have




  • Ability to troubleshoot common system issues and guide clients through platform workflows
  • Understanding of accounting principles relevant to payroll, A/P, A/R, and cash posting
  • Working knowledge of payroll processes, earnings, deductions, and employer taxes
permanent
Bilingual Customer Service Representative - Allentown, PA
Salary not disclosed
Allentown, PA 2 days ago
Back Bilingual Customer Service Representative #4700 Multiple Locations Apply X Facebook LinkedIn Email Copy Job Description:

As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC.



Responsibilities:





  • Provide accurate and timely resolution to claims customer service inquiries

  • Advise Clients by telephone of status of claims inquiries

  • Coordinate client follow-ups with appropriate claims adjusters

  • Provide support and back up assistance to other areas of CSC as needed

  • Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Requirements:

* Previous inbound telephonic customer service experience in a call center environment
* Excellent communication and organizational skills
* Ability to problem solve and work independently
* Attention to detail
* Insurance experience, knowledge of medical terminology and working knowledge of PMA Claims Systems a plus.



* M-F 11:45am - 8:00pm EST. Bilingual (Spanish) required. Must be local to Allentown, PA.

Not Specified
Customer Service Representative - Charlotte, NC
Salary not disclosed
Wilson, NC 2 days ago

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

With a promotion comes a new opportunity to join us!

Our Administrative team is looking for a new addition to the team.

This position is responsible for ensuring customer satisfaction by timely and professional administration of all customer issues regarding their new equipment orders. The schedule of this position would be 7:30AM-4:30PM in office with the benefit of a hybrid schedule after training. Our facility is located near Carowinds Amusement Park, in Charlotte, NC.

Rite-HiteCustomer Service Representatives serve as the key conduit between our customers and our sales department.

What You'll Do
  • Gathering necessary order related information from all parties and assuring it is accurately communicated to those who need it. If unable to secure necessary information, this position is responsible for securing the assistance of the District Operations Manager, as needed.

  • Coordinate information flow for new equipment jobs using order logs, order management, and entry systems.

  • Create and maintain accurate and complete job files, work orders and information to include maintenance, reconciliations and filing processes.

  • Work with customers, contractors, and vendor to assure order requirements are achieved, orders are released, and shipping dates meet customer expectations.

  • Review vendor invoices for accuracy and properly code and post into corporate order management system and that they meet corporate accounting requirements.

  • Review job costs and gross profit to ensure accurate invoicing and minimize profit erosion.

  • Assist with resolution of collections issues.

  • Ensure incoming new equipment orders meet standards and advise appropriate parties if they do not.

  • Create and maintain accurate and complete job files.

  • Create Work Orders to support the equipment installation process.

  • Create purchase orders for allied equipment.

  • Maintain a strong working relationship with supported district's Installation Coordinators.

  • Enter and administer equipment orders for both Rite-Hite and allied equipment vendors following the appropriate procedures for each vendor. Maintain a smooth order flow, assure release dates and shipping schedule meet customer requirements. Expedite orders when necessary.

  • Review vendor invoices for accuracy and properly enter into the system for payment.

  • Process all submittals, contracts, insurance certificates, and any other similar documents necessary to release and invoice orders.

  • Assist District Management and sales personnel in resolving collections issues. This includes effectively interfacing with customers to ascertain and document billing procedures to assure timely payment of Arbon invoices.

  • Work to consolidate shipments to minimize freight costs while meeting customer requirements.

  • Review completed job files to ensure that profit erosion is minimized. Analyze and communicate variances to District management as required.

  • Cross-train with other administrative personnel to provide additional help during heavy workloads or back-up during absences.

What We Look For

Rite-Hitesells the best, and we hire the best. Successful candidates will possess the following qualifications:

  • One year of related experience minimum. Prior experience in supporting a field service operation is helpful.

  • A commitment to quality. Prior experience in an ISO-certified or similar quality program is a plus.

  • Good attention to detail

  • Ability to juggle multiple projects without dropping the ball

  • Good communication and customer service skills are also essential

#hybrid

#LI-LC1

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

  • Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

  • Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

  • Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

Not Specified
Customer Service Representative - Eng/Span Bilingual
✦ New
Salary not disclosed
Columbus, OH 1 day ago

ABOUT LLCHC

Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters!

Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral and psychiatric care, a low-cost pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage.

ABOUT YOU

You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

JOB SUMMARY

The Customer Service Representative is responsible for answering a high volume of incoming calls from patients and accurately schedule their appointments or manage their request while ensuring a high level of customer service and confidentiality while maximizing productivity. The representative is also responsible for accurate and timely handling of work assignments received from multiple electronic platforms while establishing and maintaining good interpersonal relationships with patients, their families, the public, and co-workers. This position works collaboratively with interdepartmental staff to assist the patient and facilitate successful patient interaction with the practice team. This position reflects and carries forward the practice's mission and goals internally and throughout the community

ESSENTIAL JOB RESPONSIBILITIES:

RESPONSIBILITY 1. Demonstrates the ability to efficiently function in the business office.

* Greet callers in a prompt, courteous and professional manner using a pleasant and friendly phone voice.

* Ability to screen calls and accurately document messages while maintaining the confidentiality of patient and employee information.

* Ability to operate multiple computer applications simultaneously and efficiently.

* Ability to read, write and understand English and Spanish (fluently).

RESPONSIBILITY 2. Possesses the skills necessary to organize and process daily workload

* Schedule, cancel, and reschedule patient appointments received from multiple channels according to department scheduling procedure.

* Work towards meeting department key call and productivity metrics.

* Works well independently and has a strong attention to detail.

* Demonstrates effective time management and organizational skills.

RESPONSIBILITY 3. Possesses interpersonal skills to maintain effective working relationships with others and function independently.

* Demonstrates professional and respectful behavior in interactions with coworkers.

* Participates in orienting and training new staff.

* Appropriately applies the policies and procedures of Lower Lights Christian Health Center.

RESPONSIBILITY 4. Other LLCHC Responsibilities

* Performs other duties as assigned.

BENEFITS AND PERKS

* Never work second or third shift! See our hours above in the \"About Us\" section

* Health benefits including medical, vision, dental, life, disability

* Annual Paid Time off (prorated after 90 days)

* Paid Holidays

* Qualified employer for the PSLF Program's student loan forgiveness

* Employee Assistance Program (EAP) with access to various consultants

* 3% match toward retirement fund

* And more!

Not Specified
Xfinity Retail Service Associate - Chattanooga
✦ New
🏢 Comcast
Salary not disclosed
Chattanooga, TN 1 day ago
Job Opportunity At Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.

Core Responsibilities

  • Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
  • Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning and reports to leadership when exceptions are found.
  • Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return.
  • Frequently checks and inspects the back of the store for clean, secure and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
  • Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
  • Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
  • Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity.
  • Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization

Compensation

Base Pay: $15.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Education

High School Diploma / GED (Required)

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Not Specified
ShopRite - Customer Service/Courtesy Counter Clerk (Milford CT) Salary Range $16.94 - $16.94/hr
✦ New
Salary not disclosed
Stratford, CT 1 day ago
ShopRite - Customer Service/Courtesy Counter Clerk

We are living our Purpose - To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.

Job Summary: To deliver a great customer experience and confidentiality while being accurate, friendly and efficient; to accurately scan, price and bag products; to collect proper payment; and to provide proper change if necessary; to process Customer returns accurately and in accordance with Company policy; to answer Customer inquiries by phone or in-person in a friendly and professional manner; and to perform other tasks as required in an efficient and safe manner, within Company policy.

Minimum Required Qualifications: The minimum required qualifications for this position include, but are not limited to, the following:

  • Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
  • Ability to perform basic math.
  • Ability to stand/walk for the duration of a scheduled shift.
  • Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
  • Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
  • Ability to tolerate dust and cleaning agents during routine housekeeping duties.
  • Ability to interact with Customers in a friendly and helpful way.
  • Ability to work cooperatively with others.
  • Ability to work all assigned work schedules and comply with all time and attendance policies.

Essential Job Functions: Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:

  • Maintain a clean, neat, organized and safe work environment.
  • Greet all Customers and provide them with prompt, courteous service and assistance.
  • Enter Customer information into database for eligibility of Wakefern programs.
  • Understand operation of cash register and follow all cash handling procedures, if applicable.
  • Knowledgeable about the various types of products carried in the store.
  • Sort and return \"return to stock\" items back to normal location with priority; attention given to refrigerated and perishable items.
  • Handle all damaged merchandise in accordance with Company procedures.
  • Perform price check functions, if needed.
  • Issue and keep information involving rain checks updated.
  • Perform Scanrites according to Company procedures.
  • Answer phone promptly and in a professional manner and direct as Company policies dictate, issue refunds and Price Plus cards.
  • Utilize and maintain equipment as required by department; report any equipment problems immediately.
  • Be familiar with the functions of digital processing equipment and be able to differentiate between various types of images and related merchandise, if applicable.
  • Check prices and be knowledgeable about location of items in the store.
  • Promote for sale any current charitable promotions to Customers.
  • Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
  • Understand and adhere to Company shrink guidelines as relates to Courtesy Desk operations.
  • Regularly lift, pull, push and rotate merchandise that weights 25 lbs. and that occasionally weights 50 lbs.
  • Perform duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
  • Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.
  • Keep floor clear of debris and spills.
  • Perform all duties in accordance with Local, State and Federal regulations as they pertain to Front-End operations.
  • Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
  • Dress and groom according to Company policy to include uniform, name badge, and hat or hair restraint requirements.
  • Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food.
  • Complete all applicable department training programs.
  • Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
  • Maintain punctual and regular attendance.
  • Work overtime as assigned.
  • Work cooperatively with others.
  • Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines.
  • Perform other duties as assigned.

Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.

Not Specified
4X10 Customer Service Representative | Full-Time (4 Days a Week)
✦ New
🏢 MCI
Salary not disclosed
Savannah, GA 1 day ago
Job Opportunity

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow.

There are a wide variety of project openings available. Schedules vary by site and program. This is an entry-level position that offers on-the-job paid training. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer claims in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Appropriately escalate customer issues with the managerial team
  • Ensure first call resolution through problems solving and effective call handling
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements
Candidate Qualifications

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required):

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
Conditions of Employment

All MCI Locations:

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • Paid Time Off
  • Incentives & Rewards
  • Health Benefits
  • Retirement Savings
  • Disability Insurance
  • Life Insurance
  • Career Growth
  • Paid Training
  • Fun, Engaging Work Environment
  • Casual Dress Code

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation

permanent
Data Scientist, Financial Services Consulting
✦ New
Salary not disclosed
Chicago, IL 1 day ago
Financial Services Consulting Analyst

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Be a part of our team you will collaborate with great people, pioneering products, and cutting-edge technology.

The Financial Services Consulting team at TransUnion is an industry recognized, client-facing department that rewards an entrepreneurial spirit. We have deep technical expertise and an established reputation as an analytic solutions provider in the Financial Services industry. We have a wealth of data and industry experience within our large group of highly-trained analysts, statisticians, engineers, and economists. We also have a modern computing environment based on best-in-class \"big data\" technologies and the freedom to explore new data sources and statistical and machine learning methodologies. All of these resources will enable you to help us deliver next-generation analytic solutions for our customers.

This position is responsible for developing credit risk management and business intelligence analytic solutions through consulting engagements and research serving TransUnion's clients. This position requires an understanding of US consumer lending and credit risk management practices.

  • You will partner with internal and external cross-functional teams to drive new business initiatives and deliver long-term value-added product propositions for customers in the US financial services segment at TransUnion. This includes but is not limited to the development of predictive risk management and business intelligence solutions for Fintechs, credit card issuers, collections agencies, and retail banks.
  • You will lead analytic client engagements involving descriptive, predictive, and prescriptive analysis through the consumer lending portfolio lifecycle, leveraging a variety of techniques (e.g., segmentation, logistic regression, gradient boosted trees, survival analysis, principal component analysis, scenario and sensitivity analysis).
  • You will design and write programs for data extraction, segmentation and statistical analysis on large population datasets using languages such as R, Python, and SQL.
  • You will deliver analytic insights and recommendations in succinct and compelling presentations for internal and external customers and an executive audience.
  • You will develop project proposals, sales presentations, and promotional collateral to enable the adoption of integrated customer solutions supported by TransUnion.
  • You will identify strategies and opportunities for customers to test and adopt TransUnion's analytic products and services.
  • You will provide mentorship and training to junior colleagues and maintain progress on all initiatives under limited direct supervision.
  • You will foster a high performance culture and cultivate an environment that promotes excellence and reflects the TransUnion brand.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the company's reputation are also essential expectations of this position. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting .

The U.S. base salary range for this position is $67,500.00 - $112,500 annually. The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

Not Specified
Lead Customer Service Representative
✦ New
Salary not disclosed
Wexford, PA 1 day ago
Store Associate

Days & Evenings

Full time

Essential Duties

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.

  • Greets customers as they enter the area and thanks customers as they leave.
  • Gives assistance and offers suggestions or recommendations to the customer.
  • Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
  • Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
  • Reports to work on time and follows the dress and appearance code.

Facility Condition: Maintains the store facility's condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:

  • Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
  • Inspects store facilities and equipment for safety, cleanliness, and proper working order.
  • Contacts maintenance for repair when needed.

Merchandising: Completes build-to's for ordering/purchasing merchandise. Receives and verifies vendor deliveries.

  • Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
  • Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.

Sales Controls: Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits.

Financial Controls: Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions.

  • Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
  • May receive and sign vendor deliveries and verify quality and quantity of product.
  • Follows Company and/or brand guidelines for product breakage or spoilage.

Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.

  • Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
  • Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
  • Assists with counseling of employees and provides feedback to help employees improve performance.
  • May provide direction for managing the fast food service area of the store.
  • Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.

Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.

  • Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.

Administrative: Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports.

  • Keeps and ensures all employees keep accurate time keeping records.
  • May take inventory of supplies and equipment.
  • Attends job-related meetings (may be required to work irregular hours).
  • Provides regular and predictable onsite attendance.
  • Complete daily store reports and other duties as assigned by the Store Manager.
Job Requirements
  • High school diploma or GED preferred.
  • Experience in retail sales preferred.
  • Ability to work with the equipment, tools and materials listed above.
  • Ability to work as scheduled including arriving to work on time.
  • Ability to communicate information and ideas so others will understand.
  • Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
  • Ability to perform essential duties and physical functions described below.
  • Ability to work in the conditions described below.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity inventory of the position includes:

  • Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
  • Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
  • Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
  • Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.)
  • Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
  • Able to reach overhead for objects
  • Ability to bend and twist at waist
  • Ability to communicate orally
  • Ability to operate a cash register and/or computer keyboard
  • Ability to stoop, kneel, squat, bend, push, and pull
  • Ability to work alone
  • Be exposed to occasional noise
  • Ability to stand and/or walk for an entire shift
  • May require climbing a ladder to store and retrieve materials or place and remove signs
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:

  • Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
  • Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.
  • Exposure to occasional noise.
  • Work with minimum direction and periodic supervision.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Hiring Range: $17.50 to $18.00

Not Specified
Member Services Representative Early Morning
✦ New
Salary not disclosed
Pflugerville, TX 1 day ago
Join The Club

We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties And Responsibilities
  • Provide an exceptional customer service experience.
  • Check members into the system.
  • Take prospective members on tours then assist them with the new account sign-up process
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Detailed cleaning in all areas of the facility.
Qualifications/Requirements
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • People with positive mental attitudes excel here!
  • Customer service background preferred.
  • Punctuality and reliability is a must.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter commercial cleaning products during shift.
  • Our team players and members are our top priority! That's why we are following super-strict safety and cleaning protocols.
  • Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
  • Squeaky Clean! We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
  • Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
  • Need a day off? Full time employees have paid leave to take a break!
Benefits & Perks
  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
  • Every Team Player receives a FREE Planet Fitness Black Card Membership
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
  • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Compensation: $12.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Not Specified
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