Arrayexpress Repository Jobs in Usa
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The Georgia Customer Relationship Management and Tech Ops (CRM & TO) organization serves as a trusted advisor and strategic business partner to market leadership, service areas, and enterprise IT, synthesizing care delivery and health plan insights to inform enterprise strategy and drive measurable business value.
Within this organization, the IT Business Operations III role functions as a business technology partner, connecting the Georgia market to enterprise IT and ensuring the voice of the customer is accurately represented across enterprise product portfolios. The role maintains strong partnerships with enterprise product teams supporting Acute and Complex Care, Omnichannel Patient Engagement & Wellness, Clinical, Ancillary, Retail, Revenue Management, and Social and Community Health services. Mission-critical responsibilities include translating market priorities into actionable business and technology requirements, informing enterprise decision-making through market insight, and driving alignment between enterprise IT solutions and Georgia market operational and strategic objectives.
The role involves healthcare IT business consultant experience with gathering, documenting, and validating business requirements and translating them into actionable technical or operational solutions. Experience assisting with business case development, including cost estimation, effort sizing, and value justification for IT initiatives. Demonstrated project leadership skills, including experience leading or coordinating initiatives using formal or informal project management practices. Experience with Epic systems implementation, integration, optimization, or end-user workflows preferred; strong working knowledge of Epic modules and technical components is acceptable. Demonstrated ability to work with diverse technologies, systems, and platforms, and effectively collaborate with technical teams. Strong analytical, critical-thinking, and problem-solving skills, with the ability to assess complex issues and drive practical solutions. Success will involve flexibility to use Information Technology and business experience to focus on the customer and drive to results in multiple assignments.
Job Summary
This individual contributor position analyzes information relevant to forecasting KPs future technical and operational information needs and executes business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies. This role provides support to leadership by providing information regarding business systems, data and process initiatives and to cross-functional management by providing information regarding business and technology issues. This position also implements technology or business process integration plans, and supports systems and business process activities.
Essential Responsibilities
- Researches and summarizes information relevant to forecasting businesss future technical and operational information needs.
- Provides recommendations to senior team members regarding the development and definition of the business/technology strategy based on stakeholder input.
- Supports business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies.
- Supports the processes of information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Supports the implementation of technology or business process integration plans.
- Provides support to leadership by providing information regarding business systems, data, process initiatives, and vendors.
- Executes systems and business process activities.
- Provides support to cross-functional management and leadership by providing information regarding business and technology issues.
- Coordinates inter- and intra-departmental systems integration activities.
- Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
- Develops, prepares, and utilizes reports to track operational performance across business functions, areas, or vendors.
- Maintains resource (for example, associates, vendors, infrastructure) capacity planning and demand management processes and reports.
- Tracks annual IT projects and operations.
- Tracks, maintains, and reports performance metrics (for example, data quality, customer metrics, financials).
- Supports senior team members in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
- Performs data analysis to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
- Conducts research on topics related to technology and business initiatives.
- Supports the development, implementation, and the maintenance of data quality improvement and training programs.
- Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
- Monitors trends and changes in healthcare technology and information systems.
- Supports technologies, systems solution design, data, and metrics in alignment with the organizations vision, goals and objectives.
- Supports initiatives in alignment with other National initiatives.
- Prepares source documents and monitors the use of established and documented IT processes, tools, and best practices.
- Consults with departments, IT managers, and vendors to ensure security, compliance, infrastructure, network, and application controls are in place.
- Collaborates with departments and IT managers to support the development and testing of business continuity and resiliency-procedures and infrastructure procedures.
- Participates in cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
- Updates and maintains a knowledge repository of current technology and business processes for designated department or business area.
Minimum Qualifications
- Bachelors degree in Business Administration, CIS, Mathematics, or related field and three (3) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
Classification: Contract-to-hire
Contract Length: 12 Months
Position Summary
The Product Analyst / Mid-Level will be part of the team in Nashville, TN. This position is responsible for implementation and support of the MEDITECH dashboard & reporting solutions for the Expanse platform. This position is responsible for insuring that existing and new clinical dashboard & reporting solutions technically and strategically align with HCA business initiatives and enterprise standards.
This position is part of a 24x7 support command center. Candidates must be open to working days, nights and weekend shifts per go-live schedule.
The ideal candidate has a little experience with a report writer or power BI, but okay if they don’t. We provide 4-6 months of Boot Camp type structure training up front to learn the MEDITECH Expanse program and different technical components.
Responsibilities
- Provides hands-on technical leadership for the analysis, implementation and support of MEDITECH dashboards & reports for MEDITECH Expanse.
- Works independently and with key project team members to define requirements, design the functional solution, identify and resolve issues, and ensure the IT solution meets requirements and meets business objectives.
- Author and analyze MEDITECH PWR requests ensuring specifications are clearly documented and submitted.
- Collaborate with business owners and the facilities to define requirements and solutions
- Analyze business requirements to design, architect, develop and implement highly efficient, highly scalable solutions.
- Builds positive relationships with business operations, IT&S leadership, and vendors
- Provide routine support and maintenance for current production applications as assigned
- Provides training junior level members on the integrations and interoperability team regarding interface specifications, dataflow, and related functionality.
- Provides subject matter expertise and leadership through exemplifying and fostering excellent technical skills.
- Address and provide operational support as needed and On-call responsibilities
Requirements
- 2+ years relevant work experience
- Strong ability to manage multiple projects and issues, organize work, and adjust priorities as needed
- Able to establish and meet delivery dates
- Strong knowledge of Meditech reporting workflow and terminology
- Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
- Strong interpersonal and leadership skills in working with and convey complex subject matter content across functional teams
- Strong problem and issue resolution experience and create quality deliverables
- Build strong relationships with business owners, vendors, clinical teams and other technical teams within and outside of department
- Ability to work independently as well as with a team on complex projects.
- Adeptness to learn new assignments, technologies and applications quickly and manage multiple assignments simultaneously
- Excellent verbal and written communication skills
- Other skills regularly utilized within the team include: MEDITECH NPR Report writer and Report Designer, MEDITECH Data Repository, Active Directory, Citrix Technology, background jobs
Company Description
At Titl, we simplify the real estate process by eliminating paperwork, legal obstacles, and delays associated with buying, owning, or selling a home. Our advanced technology ensures transparency and peace of mind throughout every transaction. We provide a modern and user-friendly way to handle property—designed for today and prepared for future needs.
Role Description
We're seeking an experienced Full-Stack Engineer to join our team working on a sophisticated property data research and report generation platform. This role involves building and maintaining enterprise-grade systems that automate property data extraction from government sources, generate comprehensive property reports, and manage complex business workflows including payments, authentication, and blockchain integration.
What You'll Work On
- Backend Services: Develop and maintain NestJS microservices handling property data scraping, PDF generation, report aggregation, and enterprise account management
- Frontend Applications: Build responsive Next.js applications with complex state management and real-time updates
- Data Pipeline: Work with automated scraping systems using Puppeteer and AI-powered document processing (Google Document AI, OpenAI)
- Integration Development: Implement OAuth flows, Stripe payment processing, webhook handling, and third-party API integrations
- Queue Management: Design and maintain Bull queue systems for background job processing and async workflows
- Blockchain Integration: Work with Polymesh blockchain for property ownership verification and asset tokenization
- Database Design: Create efficient Prisma schemas and optimize PostgreSQL queries for complex property data relationships
Required Technical Skills
Core Stack (Must Have)
- Backend: Advanced proficiency in NestJS with deep understanding of dependency injection, decorators, guards, and service patterns
- Frontend: Expert-level Next.js 14 (App Router) and React with TypeScript
- Database: Strong Prisma ORM experience and PostgreSQL optimization skills
- TypeScript: Production-level TypeScript across full stack
- API Design: RESTful API design, DTOs, validation, and Swagger documentation Infrastructure & DevOps
- Docker: Container orchestration and development environments
- Cloud Platforms: Google Cloud Platform (Cloud Storage, Cloud Run)
- Queue Systems: Bull or similar job queue systems (Redis-backed)
- Monorepo: Experience with pnpm workspaces or similar monorepo tooling Authentication & Payments
- OAuth 2.0: Multi-provider authentication (Google, Facebook, LinkedIn)
- JWT: Token-based authentication and authorization patterns
- Stripe: Payment processing, webhooks, subscription management, and usage-based billing Specialized Skills
- Web Scraping: Puppeteer or similar browser automation tools
- PDF Processing: PDF generation, manipulation, and data extraction
- AI/ML Integration: Experience with AI APIs (OpenAI, Google AI, etc.)
- Background Jobs: Async processing, retry logic, and error handling
Highly Desired Skills
- Blockchain: Polymesh or Ethereum blockchain integration experience
- Document Processing: OCR, document AI, or legal document processing
- Property/Real Estate Domain: Understanding of property records, deeds, liens, title commitments
- Legal Tech: Experience with legal document workflows or compliance systems
- Testing: Jest, testing-library, E2E testing frameworks
- Performance Optimization: Query optimization, caching strategies, lazy loading
- Security: OWASP best practices, rate limiting, encryption
Architecture & Design Requirements
You should be comfortable with:
- Design Patterns: Service-oriented architecture, repository pattern, factory pattern
- Dependency Injection: Understanding NestJS DI container and module system
- Database Relations: Complex multi-tenant data models with proper isolation
- State Management: React Context, server/client component patterns
- Error Handling: Comprehensive error handling, retry logic, fallback mechanisms, API Security: Rate limiting, API key management, webhook signature verification
Experience Requirements
- 5+ years of full-stack development experience
- 3+ years with TypeScript in production environments
- 2+ years with NestJS or similar enterprise Node.js frameworks
- 2+ years with modern React and Next.js
- Experience building production SaaS applications with multi-tenant architecture
- Track record of shipping complex features end-to-end
- Experience with third-party integrations and webhook systems
- Domain Knowledge (Preferred)
- Understanding of property data and real estate records
- Familiarity with government data systems and public records
- Knowledge of legal document structures (deeds, liens, mortgages, title commitments)
- Experience with regulated industries and compliance requirements
- Understanding of Miami-Dade County or similar municipal systems (bonus)
Development Practices
You should have experience with:
- Git workflows: Feature branches, pull requests, code review
- Documentation: Writing clear technical documentation and API specs
- Testing: Unit tests, integration tests, E2E tests
- CI/CD: Automated testing and deployment pipelines
- Agile: Working in iterative development cycles
- Code Quality: ESLint, Prettier, TypeScript strict mode
Problem-Solving Skills
We're looking for someone who can:
- Debug complex distributed systems across multiple services
- Optimize database queries and reduce API response times
- Design scalable architectures for high-volume data processing
- Handle edge cases in automated scraping and data extraction
- Troubleshoot integration issues with third-party services
- Implement robust error handling and monitoring
- Communication & Collaboration
- Clear written communication for documentation and code reviews
- Ability to explain technical concepts to non-technical stakeholders
- Collaborative approach to problem-solving
- Proactive in identifying and addressing technical debt
- Experience mentoring junior developers (preferred)
- Package Manager Note
- This project uses pnpm exclusively for monorepo management. Experience with pnpm workspaces is preferred, but npm/yarn monorepo experience transfers well.
What Makes You Stand Out
- Contributions to open-source projects
- Experience with LangChain or LangGraph for AI orchestration
- FastAPI or Python experience (for AI service integration)
- Understanding of title insurance or property ownership verification
- Experience with Puppeteer clusters and browser farm optimization
- Background in fintech or regulated industries
- Experience with multi-environment deployments (local, staging, production)
Working Style
This role requires:
- Attention to detail when working with legal and financial data
- Systematic approach to debugging complex systems
- Ability to work independently on ambiguous problems
- Comfort with reading and understanding existing codebases
- Pragmatic decision-making balancing speed and quality
- Tech Stack Summary: NestJS • Next.js • TypeScript • Prisma • PostgreSQL • Puppeteer • Bull • OAuth • Stripe • Google Document AI • OpenAI • Docker • GCP • Polymesh • pnpm
- This role offers the opportunity to work on challenging technical problems at the intersection of PropTech, LegalTech, and AI, building systems that handle real-world property data at scale.
XLA is looking for a Senior Records Analyst to support a federal agency in Arlington, VA. This is an onsite position Monday-Friday.
- Salary: $70,000
- Candidates need to be local to the Arlington, VA area.
The Records Analyst will be responsible for all areas of Records and Information Management (RIM), providing technical guidance and advice to management and personnel, which includes but are not limited to the following:
- Providing technical guidance and advice to management and personnel for all areas of RIM,
- Assisting in the development of long-range objectives, plans, and records management feasibility studies for overall program and specialized components of the program.
- Assisting in the identification of procedures and methodologies to improve the effectiveness and efficiency of the life cycle management of records and documentation.
- Participating in the change of paper records to electronic record-keeping, which includes development, maintenance, verification, and evaluation of existing systems.
- Analyzing business processes to provide recommendations to improve workflow and create efficiencies through automated tools, systems, and technology.
- Assisting in the development and implementation of policy and program guidance supporting the integration and synchronization of records management across DEA, which includes DEA forms.
- Articulating and communicating to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion.
- Assists the organization's RIM program to align with the agency's business and mission needs.
- Drafting new records schedules in accordance with the National Archives and Records Administration (NARA) guidelines, and Department of Justice and agency-specific requirements.
- Coordinates with subject matter experts and program offices to gather necessary information for creating and revising records schedules.
- Track the status of pending records schedule submissions and follow up with NARA or internal program offices as needed.
- Conducts gap analysis to identify obsolete, redundant, or outdated schedules that require retirement or consolidation.
- Must have comprehensive knowledge to manage the records and information management program.
- Requires experience in a setting which is primarily responsible for the life cycle and organization of information.
- Experience with records, and/or document repositories and their indexing and meta data processes is required.
- Capable of inventorying and analyzing documents or records.
- Capable of applying records retention schedules to collections of records.
Functional Responsibilities:
- Develops functional retention schedules for disposition requirements. Possesses knowledge, some experience, and capabilities in the development of solutions, recommendations, or outcomes across multiple tasks and/or organizations.
- Functional responsibilities may include but are not limited to: Analyzes content and accurately assigning keywords or topics using a taxonomy or controlled vocabulary.
- Works with paper and electronic content. Reviewing non-records to isolate non-records from records in the offices and program areas.
- Separation of non- records from records will help improve greatly the state of records management.
- Listing of in1active records for transfer and/or storage. Inactive records are those that are not needed for immediate use in the respective offices.
- These records cannot be disposed of, either because of the retention period that is not due, or because they are affected by blanket freezes imposed due to outstanding litigations or in anticipation of litigation.
Required Experience:
- Drafting new records schedules in accordance with the National Archives and Records Administration (NARA) guidelines, and Department of Justice and agency-specific requirements.
- Must have knowledge and understanding of National Archives and Records Administration (NARA) management procedures and guidance.
- Development and implementation of policy and program guidance supporting the integration and synchronization of records management across DEA, which includes DEA forms.
- Must have experience with gap analysis to identify obsolete, redundant, or outdated schedules that require retirement or consolidation.
Minimum Experience/Education/Certification:
- Requires 10 years' experience or a bachelor’s degree and five years’ experience.
EEO Statement
XLA is committed to the full inclusion of all qualified individuals and is an equal opportunity employer committed to supporting equality and integrity in the workplace, professional development and education, and an entrepreneurial atmosphere.
We encourage qualified individuals with disabilities to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 7 or via email at . For persons who are deaf, hard of hearing, deafblind, or deaf-disabled, XLA will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
We are proud to be an EEO/VETERAN EMPLOYER.
All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against for self-identifying with either category
Role: Senior Workday System Specialist
Job Summary: We have an exciting opportunity to join our HRIS team as a Senior Workday Systems Specialist, as we build a COE to support us in our Workday journey. We are live in the following Workday HR modules: HCM, Benefits, Time Tracking, Absence, Payroll, Recruitment, and Learning!
This position will be the technical expert and lead for their assigned modules, responsible for full-cycle solutions. This role will partner with HR and key business stakeholders to support operational items that arise in the current configuration, leading new functionality/enhancements, and supporting the integration of future acquisitions into the Workday ecosystem.
Benefits
- Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Health Spending Account
- Employee Support and Mental Wellness
- Short term disability
- 401k Match
- Paid Vacation
- Floating Days
- Employee Assistance Program
- Employee Engagement Events
- Awards and Recognition
- Tuition reimbursement
- Service Awards
- Employee Perks & Discounts
Job Responsibilities
- Own configuration for their assigned modules while ensuring collaborative solutioning for configuration changes that have impacts to other modules. Ownership is full cycle: design, delivery, configuration, testing, documentation, and support.
- Responsible for all escalated inquires/issues for their assigned modules as well as leading new functionality/enhancements.
- Support the integration of new acquisitions into the Workday ecosystem, assessing impacted areas within assigned modules and performing any required configuration changes/updates from end to end.
- Partner with key stakeholders to proactively analyze business requirements and translate them into effective and efficient configuration solutions, while communicating system capabilities and/or limitations to increase the impact of Workday and support communication of changes/enhancements to the business.
- Maintain strong documentation – design/configuration changes, process documentation, annual year end system maintenance/set-up requirements, etc.
- Support the semi-annual release process with regression testing, reviewing both new automatically available functionality as well new functionality requiring configuration for consideration for our roadmap, assessing any potential impacts to the current ecosystem, implementing any configuration changes required, and determining any communication needs to ensure seamless transitions.
- Utilize the ticketing/tracking tool as the central repository for all defects/changes requests from the business/key stakeholders.
- Continually assess current configuration for opportunities to streamline processes, simplify configuration, reduce non-value-added activities, and reduce manual work arounds.
- Provide mentorship to more junior HRIS team members and support a culture of learning to support development and provide for coverage/back-up.
- Foster knowledge sharing and skill enhancement to key functional HR/Payroll team members and key stakeholders in the business to increase their knowledge/comfort level in Workday and support the self-service functionality Workday provides.
- Actively leverage Workday Community for continued learning/development, support with creative solutioning, input into brainstorms/feedback for future enhancements, etc.
Qualifications
- Bachelor’s degree in commerce, Business Administration, Computer Science or a related field.
- 2+ years of Workday configuration experience with advanced to expert knowledge in one or more of our implemented modules.
- Ability to partner/consult with key stakeholders to work collaboratively with them from the identification of the issue/request all the way through to the communication/support.
- Demonstrated abilities using analytical thinking, problem solving skills and root cause analysis in identifying issues and providing solutions, as well as the ability to translate comprehensive knowledge of HRIS/Workday and its back-end technologies into successful easily understood solutions.
- Technical aptitude for HR systems functionality and a strong understanding of the interdependencies within the Workday ecosystem.
- Extensive knowledge of Microsoft Office, particularly MS Excel, including advanced formulas, Pivot Tables, exports/imports, etc.
- Excellent interpersonal, verbal and written communication skills, including the ability to explain technical concepts and technologies to all levels of the organization.
- Impeccable attention to detail to help maintain our Workday architecture, processes, security, and data integrity.
- Ability to work well in structured and unstructured environments, under pressure, and with changing and competing priorities and timelines.
- Ability to protect and maintain highly confidential information.
- Strong asset/nice to haves:
- Experience with a Workday implementation.
- Experience providing Workday reporting solutions to HR/business users is an asset.
- Experience working with agile delivery or are open to working in an agile environment.
- Workday Pro Certification(s).
Join us
At IKO, we recognize that our success is due to the strength of our employees and to that end we nurture and support our employees’ sense of accomplishment and their contribution. We invest not only in our employees so that they are the most knowledgeable in the industry, but in the community we live and work in.
To join our team, apply here or follow us on LinkedIn for future opportunities.
IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
#LI-TM1
Position: Senior Real Estate Analyst
Department: Capital Markets
Supervisor: Co-CEO & Chief Operating Officer
JOB SUMMARY:
Real Estate private equity firm with extensive holdings throughout the U.S. is seeking a highly motivated and talented Senior Analyst to join its Philadelphia investment team. The Analyst will be actively involved in acquisitions, dispositions, and asset / portfolio management, as well as investor reporting and fundraising activities. The firm’s portfolio includes office, retail, industrial and multi-family properties. The successful candidate must be detail-focused, able to interface with senior management and thrive in a team-oriented environment.
Essential Functions:
- Create and/or modify complex cash flow projections with certainty of correctness for new and existing assets using Argus and Excel
- Continually update fund models– fund models include aggregate property cash flows and contain metrics including Gross and Net IRR and Equity Multiple calculations with post-acquisition financings and use of a credit facility
- Oversee and review work completed by other capital markets analysts to ensure accuracy
- Assist in the due diligence for acquisitions and dispositions including comprehensive review of leases, property agreements, budgets, and operating statements
- Oversee and perform reporting functions:
- Management of the data repository
- Responding to investor and prospective investor data requests
- Creation of the annual investor presentations as well as the quarterly newsletters
- Support the asset management team in preparing budgets and annual property business plans
- Prepare comprehensive memorandums for presentation to the firm’s investment committee on new acquisitions and sales of existing investments
- Assist in transitioning new acquisitions to in-house property management, leasing, accounting and construction teams and work with these teams on an on-going basis to maximize the value of the firm’s investments
- Assist in the preparation of quarterly investment reports to senior management
- Keep current on market trends / dynamics where the firm has existing investments and in markets the firm is targeting
- Perform other duties as assigned
Qualifications/Requirement:
- Exceptional analytical and quantitative skills
- Superior oral and written communication skills; excellent interpersonal skills
- Ability to calculate complex IRRs and equity multiples
- Detailed understanding of fund waterfall mechanics including GP Promote, GP catch-up, hurdle rates, etc.
- Ability to handle multiple, concurrent complex assignments with moderate supervision
- Demonstrated progressive history of achievement
- High-energy, detail-focused individual with unquestionable integrity
- Thorough understanding of investment fund economics
- Pro-active, solutions-oriented mindset with a strong focus on meeting deadlines
- Ability to work independently and collaboratively and thrive in a result-oriented environment
Experience/Education:
- Bachelor’s Degree in Finance, Math, Business, or Economics with an understanding of Commercial Real Estate strategies
- Mastery of Argus and Microsoft Office Suite
- 2+ years of exceptional performance with a private equity real estate investment firm
- 4+ years of financial modeling experience
- VBA writing experience preferred
- Master’s or MBA degree preferred
Full-time Producing, Travel & Logistics Coordinator is a front facing position that requires great phone skills and great attention to detail. This position involves coordinating in person and Zoom meetings, conference calls with The HistoryMakers advisory boards and taking extensive notes as well as the scheduling of video production crews for video oral history interviews of African Americans across the country as well as regional receptions. This position is responsible for scheduling approximately twenty (20) interviews with potential HistoryMakers every other week or forty (40) interviews per month and involves weekend availability during execution of the trips. Each video production crew is comprised of a videographer and oral historian. Candidates must have prior experience scheduling video production crews and possess strong multi-tasking, administrative, organizational, phone and database management skills. THIS POSITION MUST WORK ON SITE OUT OF OUR OFFICES IN CHICAGO'S SOUTH LOOP. IT IS NOT HYBRID AND/OR REMOTE. 60 Minutes did a feature on The HistoryMakers. Click on the link below:
SKILLS
1-3 years of customer service, video production, or travel agency experience.
Type 65+ words per minute
Professional voice and phone presence.
Strong administrative and the project management skills and the ability to multi-task and take detailed and accurate minutes
Strong expertise in Microsoft Office Suite (Microsoft Word, Access, Excel, Power Point)
Event planning experience.
Knowledge and experience with FileMaker Pro
Excellent file and desktop management skills
Prior experience with a start up a plus and the desire to work in a non-profit environment mandatory
The HistoryMakers
The HistoryMakers, the nation’s largest African American video oral history archive( ), is a one-of-a-kind collection, housed permanently at the Library of Congress. Its website ( ), accessed by millions worldwide, is sited in Wikipedia and used as a “go to” reference tool. Its digital archive( ) has been licensed by colleges, universities, K-12 schools and public libraries for use by faculty, students and patrons and is growing in popularity in the wake of COVID19 and the focus on online learning. Within the next few years, The HistoryMakers will become the digital repository for the Black experience: providing much needed content, role models, success pathways and frameworks for a 21st century citizenry that has become increasingly less tolerant, divisive and economically and educationally disparate.
Please send resumes to:
The HistoryMakers
1900 S. Michigan Ave. | Chicago, IL 60616
About Covista
Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
For more information, visit and follow us on LinkedIn, Instagram and YouTube.
The Quality Assurance (QA)Learning Experience Designer actively engages in the review, design, development, and implementation of learning products (e.g., academic programs and courses, short courses, micro-credentials), working closely with strategic partners and vendors; this includes the quality review of new learning content, as well as the search for suitable existing learning content within Covista's owned content repositories and learning content management systems.
The QA Learning Experience Designer has a working knowledge of digital learning product design and development theories, processes, best practices, and trends, integrating that knowledge to enhance the student learning experience by leveraging contemporary learning design principles, applying flexible approaches, and driving strategic innovation to anticipate, meet, and exceed partner needs.
TheQA Learning Experience Designer manages multiple reviews during different stages of development, each with varying requirements and milestones. The QA Learning Experience Designer works with a range of internal and external academic experts, product development staff, vendors, and institutional representatives to ensure adherence to quality standards,product design decisions, business requirements, and academic expectations.
- Ensures the learning content developed for online/hybrid course delivery is of the highest quality possible and supports student mastery of learning outcomes.
- Ensures learning content adheres to quality standards, program/product design decisions, business requirements, and academic expectations; ensures that relevant internal and partner reviews occur and that feedback/required changes are incorporated.
- Works closely with curriculum authors and subject matter experts to review content, storyboards, and related instructional elements for incorporation into the courses.
- Actively engages in the learning content creation review for multiple delivery contexts, including course-based, competency-based, self-paced, micro-learning and other such contexts to align with partner institution strategies.
- Coordinates and/or participates in program design and development meetings as needed to address marketing research and analysis, regulatory issues, industry trends, competitive landscape, unique differentiators, relevant data, instructional framework options, and core themes and topics for product development.
- Works collaboratively with subject matter experts, academic and business representatives, marketing professionals, educational media specialists, and shared services staff to designreview, develop, and implement learning solutions.
- Actively engages in the learning content creation review for multiple delivery contexts, including course-based, competency-based, self-paced, micro-learning and other such contexts to align with partner institution strategies.
- Coordinates and/or participates in program design and development meetings as needed to address marketing research and analysis, regulatory issues, industry trends, competitive landscape, unique differentiators, relevant data, instructional framework options, and core themes and topics for product development.
- Works collaboratively with subject matter experts, academic and business representatives, marketing professionals, educational media specialists, and shared services staff to designreview, develop, and implement learning solutions.
- Works with little or no supervision on all assigned learning products at the course and program levels.
- Works collaboratively with others to establish project management plans that ensure product review dates are met and ensure appropriate resourcing of all projects; ensures members of the project team are familiar with program design and development design philosophy and project management plans.
- Maintains a working knowledge of learning experience design, online learning, instructional design and technology, adult learning theory, and andragogy/pedagogy to support program and course development.
- Applies research skills to assess current and prospective technologies and innovative products to enhance the student experience in the online classroom.
- Reviews or selects learning resources in collaboration with the academic team, ensuring adherence to business and regulatory requirements, DLS and institution strategies, and works collaboratively with shared services staff to ensure availability of learning resources.
- Designs learner experiences for the integration of text, graphics, animations, videos, and interactions for these offerings; ensures materials follow development objectives/outcomes and exhibit best practices for visual and interaction display to support learning.
- Ensures project timelines are met and deliverables meet quality expectations of the institution.
- Collaborates with key stakeholders to create instructional material in a visually dynamic, engaging, and interactive format, while offering suggestions to enhance student engagement and learning.
- Adapts to rapidly changing project timelines and deliverables.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Master's Degree Required
- PhD Preferred
- Three (3) plus years of learning experience design work, with specific experience in conceptualizing, designing, and creating learning experiences for adult learners a plus.
- Experience working with third-party vendors and independent contractors.
- Experience managing budgets and ensuring adherence to budget limitations.
- Experience working with higher education professionals.
- Expertise in at least one of the following: instructional design, instructional technology, contemporary theories and methods of learning experience creation, learning management systems, learning content management systems, application of technological innovations to enhance learning and mastery of outcomes.
- Experience developing with tools such as Adobe Captivate and Articulate Storyline/Studio a plus.
- Successful experience in relationship management across a range of partners.
- Be able to evaluate vendor, contractor, and SME contributions to ensure all learning products meet and/or exceed Covista standards of excellence.
- Be a skilled communicator and collaborator, able to handle criticism, actively participate in design meetings, and deliver highly engaging learning assets.
- Possess a working knowledge of contemporary and innovative principles of instructional design, curriculum development, and educational technology.
- Possess solid written and verbal communication skills.
- Have strong knowledge of Microsoft Office suite.
- Be committed to results and consistently demonstrate accountability in all areas of responsibility.
- Possess strong organizational skills and have a history of positive results achieved collaboratively.
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61,720.78 and $108,334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Covista's Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit: are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
Overview
The Technical Service Coordinator plays a critical role in onboarding new managed services customers and ensuring they have a clear, accurate, and complete technical foundation as they transition into our MSP environment. This role sits at the intersection of service delivery, technical operations, and customer success—responsible for gathering and documenting environment details, coordinating onboarding tasks across teams, and maintaining high-quality technical documentation.
The ideal candidate has strong technical aptitude, excellent organizational skills, and a passion for delivering an exceptional customer experience.
Key Responsibilities
Customer Onboarding
- Serve as the primary coordinator for onboarding new MSP customers.
- Collect and validate environment information (infrastructure, networks, identity systems, applications, security tools)
- Facilitate kickoff calls, technical discovery sessions, and onboarding checkpoints.
- Work cross-functionally with Service Desk, Systems Administration, Networking, and Security teams to ensure smooth onboarding execution.
- Track onboarding tasks, milestones, risks, and completion status.
Technical Documentation
- Create and maintain high-quality documentation including:
- Network diagrams
- Asset inventories
- Access and identity configurations
- Backup, monitoring, and security configurations
- Server, endpoint, and application details
- Build and update SOPs, runbooks, and customer-specific knowledge articles (consistent with knowledge practices in Managed - Services). [Managed - Services | PowerPoint]
- Ensure all customer documentation is properly stored, versioned, and accessible within the MSP knowledge repository.
Operational Coordination
- Act as a liaison between onboarding teams, technical operations, and account management.
- Document customer escalation paths, communication expectations, and support processes.
- Assist in preparing environment overviews and technical summaries for internal handoff to Operations, Systems Administration, and Service Desk teams.
- Support Technical Account Managers with accurate customer documentation as referenced in templates like SOW Template. [SOW Template | Word]
Technical Support Assistance
- Perform basic to mid‑level environment validation tasks (e.g., checking system health, verifying connectivity, confirming AD/O365 configurations
- Identify gaps in customer environments requiring additional engineering review or remediation.
- Provide Tier 1.5 coordination for technical issues discovered during onboarding.
Qualifications
Required
- 1–3 years experience in an MSP, helpdesk, technical coordination, or IT operations role.
- Understanding of:
- Microsoft 365 / Azure AD
- Windows Server fundamentals
- Networking basics (VLANs, firewalls, switching, DNS)
- Backup & monitoring concepts
- Strong documentation skills with high attention to detail.
- Excellent communication and customer service abilities.
- Highly organized with the ability to manage multiple onboarding projects simultaneously.
Preferred
- Experience with:
- Ticketing/ITSM platforms
- Network and system diagnostic tools
- Identity and access management
- SaaS administration (M365, Okta, collaboration tools)
- Exposure to PowerShell or automation tools.
- ITIL foundation or related process certification.
Skills & Competencies
- Strong analytical and problem‑solving skills.
- Ability to translate technical concepts into clear documentation.
- Calm, professional demeanor during customer interactions.
- Process‑oriented, consistent, and self‑driven.
- Able to collaborate effectively with both technical and non‑technical stakeholders.
About Covista
Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
For more information, visit and follow us on LinkedIn, Instagram and YouTube.
Opportunity at a Glance
The Senior Educational Media Specialist is a seasoned media specialist with at least 5 years of deep expertise in the conceptualization, design, scripting, and story boarding of educational media content. Senior Educational Media Specialists oversee the development of comprehensive media projects, working closely with strategic partners and managing third-party vendors; this includes the creation of new media content, as well as the search for suitable media content within Covista's owned content repositories and/or third-party media libraries. The Senior Educational Media Specialist manages multiple projects during different stages of development, each with varying requirements and milestones. As one of the most seasoned and experienced educational media specialists within the Product Development and Classroom Design team, the Senior Educational Media Specialist has a thorough understanding of digital product design and development theories, processes, best practices, and trends, integrating that knowledge to enhance the student learning experience by leveraging the correct media application, applying flexible approaches, and driving strategic innovation to anticipate, meet, and exceed partner needs. The Senior Educational Media Specialist mentors Educational Media Specialists in the organization in an effort to ensure all educational media created are of the highest quality and impact.
Responsibilities
- Generates vision and strategy that guide media development projects and supports the operations of the Product Development and Classroom Design team.
- Creates original visuals, audio/video, animations, tutorials, and interactives to meet the pedagogical objectives of the course and enhance student-learning outcomes.
- Delivers media products from conceptualization through delivery, both in a hands-on/developer capacity, as well as a leader and mentor of other media stakeholders.
- Manages third-party vendors and independent contractors required to ensure ample resources are available to execute the most comprehensive and challenging media projects.
- Collaborates with key stakeholders to create instructional material in a visually dynamic, engaging, and interactive format, while offering suggestions to enhance student engagement and learning.
- Maintains expert level, comprehensive knowledge of online learning principles, adult learning theory, and innovative media technologies.
- Works in a fast-paced production environment, collaborating with various institutional and product development stakeholders.
- Provides senior level leadership to and support of the project team during the development process to identify best media approaches to be used in designing, delivering, and/or supporting of specific learning content.
- Coaches and mentors educational media specialists, learning experience designers, and subject matter experts to ensure the media developed for online/hybrid course delivery is of the highest quality possible and supports student mastery of learning outcomes.
- Creates media development schedules and identifying necessary technical resources based on project timelines.
- Ensures appropriate delivery requirements are included in all media-related contracts.
- Ensures that all content meets media quality indicators and institutional style guidelines.
- Provides guidance and feedback, including documentation, to all stakeholders during media design and delivery; this includes all necessary metadata to support efficient asset management.
- Oversees the assembly of all media elements into the final product.
- Ensures project timelines are met and deliverables meet quality expectations of the institution.
- Works independently to complete assigned media projects at the course and program levels.
- Adapts to rapidly changing project timelines and deliverables.
- Although the Senior Educational Media Specialist does not supervise any other employees, mentorship and coaching of Educational Media Specialists is an important element of the role.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Bachelor's Degree Required. Master's Degree Preferred
- 5+ years of media industry experience.
- 2+ years of education media experience.
- Extensive experience managing third-party vendors and independent contractors.
- Extensive experience managing complex budgets and ensuring adherence to budget limitations.
- Proven expertise in at least three of the following: video-based media creation, digital product design and creation, application of multimedia technologies in student learning environments, audiovisual editing, and/or digital media programming.
- Exercise management, coordinate, and oversight of all vendor, contractor, and talent cast performances, scheduling, and deliverables—ensuring all media products meet and/or exceed Covista standards of excellence.
- Be a skilled communicator and expert collaborator, able to handle criticism, facilitate design meetings, coach and mentor Educational Media Specialists and Subject Matter Experts, and deliver highly engaging media assets.
- Have the ability to estimate and document production costs and manage a comprehensive media project budget.
- Be knowledgeable in a wide range of media approaches (e.g., video, interactive, animation, audio, etc.).
- Be a seasoned expert in the conceptualization, design, and creation of high-quality educational media.
- Understand professional media workflows and manage the most challenging media production cycles.
- Possess excellent written and verbal communication skills.
- Have a strong working knowledge of contemporary media production standards and systems.
- Have strong knowledge of Microsoft Office suite.
- Be committed to results and consistently demonstrate accountability in all areas of responsibility.
- Possess the ability to apply best practices during media and course development.
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61720.78 and $1 Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Covista's Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit:
You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation