Arch Linux Yay Jobs in Usa

339 positions found — Page 22

Splunk Engineer
Salary not disclosed

Conviso Inc is hiring Sr Splunk Engineer with at least 6 years of Splunk experience to join our cybersecurity / IT operations team.

Role: Splunk Engineer

Location: Remote

Active Secret Clearance Required

Certification Requirements: DoD 8570 IAT II (i.e. Security+), Splunk Certified Administrator or higher

Key Responsibilities

  • Splunk Platform Management: Install, configure, and maintain Splunk Enterprise, UBA, and SOAR in both on-premises and cloud/hybrid architectures; perform system upgrades, patching, and troubleshooting. Strong preference for any Oracle cloud experience.
  • UBA and SOAR Optimization: Customize and fine-tune UBA models for behavioral analytics; configure playbooks, integrations, and automated actions within SOAR to accelerate threat response. Coordinate directly with on-prem/cloud infrastructure teams to maintain and deploy these modules.
  • Team Leadership & Mentoring: Supervise, mentor, and provide technical guidance to junior Splunk team members and peers; delegate tasks, review work quality, facilitate skills development, and foster a collaborative team environment in alignment with mission objectives.
  • Security and Compliance: Implement and maintain Splunk best practices in accordance with defense agency security policies, compliance requirements, and data retention standards. Experience with STIGs mandatory.
  • Incident Handling: Respond to incidents with appropriate logs and reports; proactively troubleshoot any log/analytic abnormalities preventatively.
  • Collaboration & Agile Delivery: Work within Agile project teams, attending ceremonies (stand-ups, sprints, retrospectives) and using Jira for ticketing, backlog tracking, and documentation.
  • Knowledge Sharing: Develop, update, and share technical documentation, standard operating procedures (SOPs), runbooks, and knowledge articles in alignment with agency practices. Work with many small, medium, and large teams to achieve agency and program objectives.
  • Log Management and Analysis: Aggregate and parse logs from diverse data sources; develop and maintain dashboards, reports, alerts, and custom searches to surface actionable intelligence.

Technical Skills:

  • Mastery in deploying and managing Splunk Enterprise, UBA, SOAR, and other Splunk modules.
  • Experience using scripting (e.g., Python, Bash) for automation and data manipulation.
  • Mastery in designing and tuning Splunk searches, dashboards, alerts, and CIM compliance.
  • Experience with log sources common to defense/enterprise networks (Windows, Linux, network appliances, security devices).
  • Experience using Jira for workflow management and Agile methodologies for project delivery.

Key Attributes and Soft Skills

  • Skilled communicator, able to collaborate with IT, cybersecurity, and mission teams in written and verbal communications with a positive attitude and customer-first approach.
  • Proactive learner—stays current on Splunk and security operations best practices.
Not Specified
Scientific Software Administrator
Salary not disclosed

The Stowers Institute Scientific Data group is seeking a scientific software administrator. The candidate will support computational approaches to world class biological research enabling our understanding of the diverse mechanisms of life and their impact on human health. Responsibilities include installation and testing of cutting-edge software and management of the scientific computational cluster in coordination with the Stowers IT sysadmin group. Experience with scheduled cluster computing is required.

Successful candidates will also have strong communication skills including the ability to assist graduate students and post-docs from multidisciplinary life sciences backgrounds.

Experience with the following applications is required:

Linux/Bash scripting skills

Cluster computing scheduling and administration (preferably via slurm)

Software container creation/troubleshooting (preferably with singularity)

Python and/or R scripting skills

GPU/CUDA software installation

Qualifications:

Candidates should have a minimum bachelors degree in a computationally heavy scientific discipline or applied computer science plus 2-3 years of experience with computational cluster workflows. This is an on-site only position.

To Apply

Submit the requested documents to or to Administration Department, Stowers Institute for Medical Research, 1000 E. 50th Street, Kansas City, MO 64110.

Requested Documents

  • Current Resume
  • Cover Letter
Not Specified
Product Engineer
Salary not disclosed
Grapevine, Texas 1 week ago

Job Title: Engineer - Product Engineer L2

Employment Type: Permanent Employee

Start: January 2026

Workplace Type: Onsite

Location: Grapevine, TX

** Please note this position requires US Citizenship or GC status. Visa sponsorship is unavailable at this time.

Summary:

The Engineer will provide technical support to production to overcome daily challenges. Engineer will also use procedures and instructions to initiate the analysis process when product failure occurs. Investigations and researched for root causes with analysis documented, recorded, and communicated internally and provide solution. Engineer may contact Client Company for any quality escalations. Responsible for first level failure analysis on Customer Products.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Responsibilities Include but not limited:

  • Have appropriate knowledge with the various systems including but not limited to Windows, Android, CMD and Linux tools, and procedures used in Production for Repair and failure analysis.
  • Help Team to setup repair line including Tools and ESD grounding.
  • Skilled in communication, problem solving, and applying experience and expertise.
  • Identify optimum analytical approaches critical to problems.
  • Requires communication with local and overseas team via emails and conference calls.
  • Prepare parts and components for Factory team second level failure analysis.
  • Work inside customer lab.
  • Other duties as assigned.

Team Leadership 10% of Job

  • Responsible for maintaining a positive work environment while supporting the companys culture.
  • Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
  • Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners.
  • Ensures inventory management and merchandise allocation flows product through the warehouse in the most cost efficient and productive manner.

Qualifications:

Education and/or Experience

  • Minimum Associate degree in product design, mechanical, electronic or computer engineering or 3+ years of equivalent experience as FA engineer for computing devices.
  • Hands on Experience in hardware assembly and disassembly on computing devices

Essential Skills but not Limited:

  • Requires excellent written and oral communication skills.
  • Must have strong Office suite knowledge (excel, word etc.).
  • Requires moderate knowledge of UEFI, WINPE, CMD, Batch files, SDK, ADK, Configuration files such as ini.
  • Effectively communicate concepts and solutions with various levels of the organization.
  • Effectively liaison between Company and Client.
  • Must be able to work cross-functionally with minimal supervision.
  • Requires strong analytical and statistical skills.
  • Requires flexibility to work overtime for special projects or business supports.

Competencies:

  • Shows determination to achieve excellent results
  • Finds better ways
  • Demands top performance
  • Inspires commitment

Working Conditions

Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement. Requires the physical ability to lift 25 pounds.

Not Specified
eDiscovery Forensic Analyst
Salary not disclosed
Dallas, Texas 1 week ago

KLDiscovery, one of the largest national eDiscovery providers, is currently seeking a Forensic Analyst.

As a Forensic Analyst, you are responsible for managing and conducting investigations related to data collections, forensic data, file, email analysis and data recovery within a wide variety of dynamic environments. You will work with internal and external clients in a consulting and advisory capacity to establish their requirements for the collection, processing and reporting of data. Providing consultancy on data collection and investigations will be a key aspect of the role and as such you will carry out full forensic analysis from collection through to analysis and reporting using tools such as EnCase, FTK, XWays, Axiom, Cellebrite or NUIX. The role will also include providing technical advice to Sales and Business Development Staff. This will involve joint consultancy in the scoping phase of projects.

Remote, work from home opportunity, weekly travel to Dallas (candidates must be based around this area).

Responsibilities

  • Bachelor's degree (B.A./B.S.) from a four-year college or university or a technical school certificate in science related areas and 3+ yrs. relevant experience or equivalent combination of education and experience.
  • Consult with key stakeholders to gather requirements, scope the project and provide consulting solutions for proper data collection, investigations and reporting. Work with the project team determine and execute established computer forensic protocol, processes and chain of custody as required per investigation/engagement. Compose reports, affidavits, and depositions and participate in court testimony as needed.
  • Conduct or assist with forensic acquisition and preservation of electronic data from a wide range of information technology environments and platforms including social media and mobile devices. Participate in on-site and remote imaging and data captures. Coordinate and track all electronic collection activities, maintain chain of custody and project lifecycle documentation to ensure computer forensic protocols are met.
  • Provide full Computer Forensic analysis of data using established tools and techniques. Perform analytical analysis focused on datasets such as computer operating system logs, pen trap, hard drives, mobile phones, log-ins and activities connections. Use network theory and data mining concepts to reveal relationships, patterns trends and statistics, link analysis, time line analysis and data visualization techniques. Meet expected timelines for customer output and reports, based upon findings per customer objectives. Follow accepted forensic protocol to capture media images and conduct analysis needed to provide output and reports to meet customer objectives within the expected timelines.
  • Provide effective professional communication with customers through all forms of communication including direct contact, voice, e-mail, fax, etc, while demonstrating the ability to effectively communicate in a fluent, comprehensive and professional manner
  • Provide a high level of customer service and technical support as needed or required. Assist case managers with customer conference calls and questions, and help answer customer questions about reports and accessing output data that has been provided to them
  • Learn the proper methods and techniques used for conducting forensic investigations. Show the ability to learn and understand the advanced skills necessary to conduct larger scale computer forensic investigations
  • This role may require the individual to be part of an on-call program which may require 24/7 availability from time to time as needed
  • Long hours and shift work are a requirement to meet the deadlines of CF projects
  • Additional responsibilities may include documentation and training of learned knowledge to engineers and/or sales teams, or temporary departmental work as needed

Qualifications

  • Hands-on experience with laptops, desktops, etc.
  • Understanding of Network Architectures
  • KLDiscovery Ontrack proprietary Data Recovery Tool knowledge and/or experience. For new (external) candidates, this knowledge and experience will be gained through training after hire. Candidate must achieve at least a basic proficiency level with certain tools.
  • Good communication and organizational skills
  • Experience with analysis and reporting tools such as EnCase, FTK, XWays, Axiom, Cellebrite or NUIX
  • Extensive hands-on experience with laptops, desktops, etc.
  • Hands-on experience with forensic investigations of systems
  • LAN support, troubleshooting, auditing, security risks
  • Administration of Windows based systems and networks
  • Administration of non-Windows based systems and networks (Linux/Netware)
  • Experience with e-mail based systems
  • Civil or Criminal investigations background
  • Excellent communication and organizational skills
  • Good or excellent Report/Affidavit drafting skills
  • Some or substantial testifying experience
  • Occasional travel is required, up to 25%

What We Offer

  • A friendly and welcoming team-oriented environment
  • Opportunities for career advancement and growth
  • Business casual dress
  • Medical/Dental/Vision benefits as well as company provided Life Insurance, Short Term and Long-Term Disability
  • Paid Time Off & 401k retirement savings plan with company match

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

  • Humble - No one is above another; we all work together to meet our clients' needs and we acknowledge our own weaknesses
  • Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
  • Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 40+ locations across 19 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

Not Specified
Design Verification Engineer
Salary not disclosed
Littleton, Colorado 1 week ago

We have an Excellent Contract position for an FPGA Design/Verification Engineer to join a leading Company located in the Littleton, CO surrounding area.

Pay Rate: $80 - $100 per/hour

**US Citizenship is required.**

**Candidate must possess an Active Secret Security Clearance.**

The selected candidate will be responsible for ASIC & FPGA verification utilizing UVM.

Responsibilities:

  • Support other aspects of ASIC and FPGA development, such as architecture, design, analysis, and test.
  • Support technical reviews and be able to present to internal and external customers.
  • Devise a unique verification plan for a given design.
  • Use SystemVerilog and Universal Verification Methodology (UVM) to verify a design in a Linux-based high-performance computing environment.
  • Document verification plan and results.
  • Work with an independent verification team to resolve bugs found in the design.

Basic Hiring Criteria:

  • ASIC/FPGA verification experience with modern verification methodologies such as UVM, OVM, or VMM.
  • Minimum 3 years of professional experience.

30min

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and Daily Pay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Not Specified
Manufacturing Automation Engineer
Salary not disclosed
Medford, MA 1 week ago

OPT Industries ( ) is a venture-backed MIT spinoff company that is focused on building the next generation of additive manufacturing technology. Working at the intersection of automation engineering, computational design, and polymer science, we design and commercially manufacture highly customizable materials and products – everything from electrical components to luxury fashion.


Position Summary: Own and improve the reliability of production equipment by troubleshooting and sustaining electromechanical, controls, and firmware-adjacent systems across OPT’s manufacturing floor.


Key Responsibilities:

  • Own and develop Python-based control, test, and automation systems.
  • Debug and extend ATMega embedded C/C++ (incl. hardware-software interfaces, IP networks)
  • Build and maintain hardware-software interfaces for sensors, motors, actuators, and data acquisition systems.
  • Design test infrastructure, logging, and fault detection to support production uptime and repeatability.
  • Update equipment, documentation, training, and maintenance procedures to prevent recurrence
  • Support troubleshooting and urgent production issues on aggressive timelines

Qualifications:

  • 5+ years of relevant experience, or 3+ years plus a Master’s degree in robotics, mechatronics, EE, CS, or a related field.
  • Strong Python background with experience in hardware control, automation, or test systems.
  • Hands-on experience with electromechanical systems: motors, encoders, sensors, power electronics, and control loops.
  • Working knowledge of embedded C for microcontroller-based systems
  • Comfortable using Bash / Linux environments for scripting, debugging, and system operations.
  • Experience supporting systems in a production or manufacturing environment is a strong plus.


OPT Industries is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Not Specified
Senior Optical Design Engineer
Salary not disclosed
Amherst, MA 1 week ago

Company 


Myrias Optics, Inc. is a fast-growing startup using proprietary nanoimprint technology to revolutionize the way optical components and systems are conceptualized, designed, and manufactured.  The company is positioned to disrupt markets across a wide range of applications including consumer electronics, AR/VR, 3D scanners and LiDAR, imaging systems, optical communications, medical equipment, optical computing and more. Our unique all-inorganic imprinted optics enable metalenses, diffractive optics, waveguides all manufactured using wafer level process.  By removing any organic material, we not only eliminate environmental and reliability issues but at the same time enable more complex designs with unmatched optical performance and highly cost-effective manufacturing.     

Website:   


POSITION – Senior Optical Design Engineer 

Reporting to the Lead, the Senior Optical Design Engineer will collaborate with a talented team of engineers and scientists to help envision and design cutting-edge Myrias Optics components and systems. Specifically, this position will head up Myrias’ design efforts, shaping the optical components and subsystem for our external customers and internal products.  This position will also be responsible for growing and managing the optical design team. This is an exciting opportunity for a highly motivated and capable engineer to gain expertise in the growing fields of meta-optics, waveguides, and diffractive optics.  Together, we can shape next-generation optical systems for consumer devices, AR/VR, medical instrumentation, automobiles, robotics, and more.  


POSITION TYPE: Full time, on-site  

Salary Range: $135,000 - $160,000

LOCATION: Amherst, MA 


RESPONSIBILITIES 

  • In collaboration with the technical team, the candidate will perform day-to-day metasurface design and analysis based on Myrias’ proprietary all-inorganic nano-imprint materials and processes. 
  • Expand Myrias’ design capabilities, including development of simulation workflows and modeling pipelines using in-house developed codes, to advance our unique and proprietary optical design environment.   
  • Design and simulate optical components and sub systems (waveguides, diffractive optics, meta-optics, etc.)  
  • Automate design tasks using Python and MATLAB for next-generation and future metasurface products.   
  • Perform tolerance studies, optimize, and iterate on designs to meet manufacturing requirements for Myrias’ products.  
  • Coordinate with process development and production teams to bridge the gap between design and manufacturing.  
  • Support specification and acquisition of key design tools and hardware. 
  • Providing customer support for new designs and products and participating in customer meetings. 
  • Create detailed internal specification documents for simulation methodologies, design rules, and customer product reports. 

 

QUALIFICATIONS 

  • Ph.D. or MS.c. with 5+ years of related experience in optical engineering, electrical engineering, or equivalent field. 
  • Strong experience conducting design and simulation of optical components and systems, such as diffractive optics, imaging systems, optical waveguides, laser systems. 
  • Solid understanding of metasurface physics, and diffractive, geometrical, and ray optics. 
  • Proficiency in Python, MATLAB, and C/C++ for scientific computing, and workflow automation. 
  • Extensive hands-on experience with commercial and custom optical design and simulation tools, including RCWA (e.g., S4), FDTD (Meep or Lumerical), Zemax/CodeV, and RSoft; familiarity with additional modeling techniques and tools such as TMM, FEM, LightTrans, etc., is highly desirable. 
  • Proficiency with Windows, Linux, and macOS environments, as well as experience using SLURM for workload and job management. 
  • Experience with optical characterization and the ability to experimentally validate designs in a laboratory setting. 
  • Strong interpersonal and technical communication skills. 
  • Familiarity with CAD design packages (e.g., SolidWorks or AutoCAD) are desirable. 
  • Familiarity with imprint or nanofabrication processes and cleanroom experience are a plus. 
  • Ability to bridge technology development with commercial demands.  
  • Comfortable with the fast-paced startup or early-stage business environment. 
  • Entrepreneurial spirit, detail-oriented, and self-driven with a hands-on, roll-up-the-sleeves mentality.  

 

PREFERRED QUALIFICATIONS 

  • Experience developing custom simulation tools and optimization pipeline. 
  • Experience with integrating machine learning and inverse design methods into metasuface design process. 

 

WHAT WE OFFER 

  • Competitive Compensation Package, including equity 
  • Full Medical and Dental plans 
  • Insurance: Company paid disability insurance 
  • Paid time off: Vacation and sick time 


EEO Statement 

Myrias Optics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 


APPLY 

If you are interested in the role, please submit your resume in .pdf format with a title of “[First name] [last name] Resume” to   

Not Specified
Automation Engineer/Technical Lead
Salary not disclosed
Alameda, CA 1 week ago

ob Title: Automation Engineer/Technical Lead

Location: Foster City, Onsite (5 days a week)

Duration: Long Term Contract


Notes: Minimum of 3-5 years of experience administering or integrating process control systems, specifically. Rockwell FactoryTalk-based systems and/or Inductive Automation's Ignition based systems. Experience interfacing with PLCs, SCADA, or historian systems.

Job Summary:

We are looking for an experienced professional who will be responsible for administration of Rockwell FactoryTalk-based process control systems and Inductive Automation's Ignition-based process control and environmental monitoring systems. The candidate should have hands-on experience deploying, configuring, and troubleshooting these systems in a Good Manufacturing Practice (GMP) environment, with a good understanding of FDA regulations. This role focuses on deploying system updates, administering system security, resolving technical issues, and ensuring system reliability under the direction of a System Manager.


Key Responsibilities:

  • Perform periodic system maintenance activities such as System Maintenance, Server Maintenance, System Audit Trail Review, User access reviews and coordinating with IT and drive completion of server maintenance.
  • Monitor system performance, identifying bottlenecks and working with system manager to implement solutions to optimize system UI/UX. Perform periodic system health checks.
  • Validate compatibility of OS patches with the application and co-ordinate with IT for installation of patches and perform post-patch verification testing on a periodic basis.
  • Work with the System Manager to evaluate application patches on a periodic basis, perform installation of approved patches and assist Validation Engineers in regression testing following patch installation.
  • Administering system security and access control such as creating, managing and updating user accounts within the system environments per applicable procedures.
  • Collaborating with the System Manager to create and maintain training content and provide training to users requesting access.
  • Troubleshoot and resolve hardware, software issues and collaborate with IT to resolve network-related issues impacting system availability and performance.
  • Provide technical support during change management and assist automation engineers and/or system integrators in deploying changes to systems.
  • Provide technical support for validation engineers performing annual backup and restore testing as well as disaster recovery testing.
  • Assist validation engineers in installation, operational and performance testing as well as perform IQ/OQ/PQ testing, when required.


Qualifications and Skills:

  • Bachelor's degree in computer science, Engineering, Industrial Automation, Information Technology, or a related field (or equivalent experience).
  • Minimum of 3-5 years of experience administering or integrating process control systems, specifically. Rockwell FactoryTalk-based systems and/or Inductive Automation's Ignition based systems. Experience interfacing with PLCs, SCADA, or historian systems.
  • Excellent communication skills and the ability to work collaboratively with technical and non-technical teams.
  • Experience deploying and configuring systems in a production environment. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.
  • Demonstrated experience working in a GMP-regulated environment with a thorough understanding of FDA regulations (e.g., 21 CFR Part 11).
  • Familiarity with system validation, change control, and documentation practices in a regulated setting.
  • Experience in authoring and executing change control for implemented GMP systems.
  • Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
  • Keen attention to detail and a commitment to maintaining compliance with regulatory standards.


Preferred Skills:

  • Relevant certifications (e.g., Rockwell Automation, Ignition, or similar) are highly desirable.
  • Proficiency in operating system administration (windows and Linux), network administration, Python scripting, or automation is a plus.


The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.

I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Not Specified
Senior Network Engineer
Salary not disclosed
Irving, TX 1 week ago

Job Description:


MUST be skilled technically in areas like:

  • hands on networking with routing and switching
  • cisco
  • network design
  • technology assessment, gap identification/go forward plan
  • VxLAN
  • BGP
  • NAC


Essential Functions:

  • Manages the network security posture as it relates to numerous network projects.
  • Performs evaluations, recommends, and implements solutions from a network security-wired and wireless perspective.
  • Provides security technical expertise and assistance for design integration support applications, networks, communications, and operational systems with members from other divisions within Information Resources.
  • Plans, documents and implements network communications systems.
  • Provides specifications and detailed schematics for network architecture including MOPs and project plans.
  • Provides specific, detailed information for hardware and software selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity planning.
  • Coordinates testing of network design for redundancy, resiliency and capacity.
  • Performs firewall implementation and administration as needed based on requests and required maintenance.
  • Maintains technical expertise in all areas of network and computer hardware, software interconnection, and interfaces such as routers, firewalls, switches, gateways, and related functions.
  • Coordinates with various teams and manages schedules.
  • Ensures adherence to quality standards, and provides technical guidance to team members and contractors.
  • Maintains and plans WAN connected clinics and sites.
  • Evaluates and reports on new communication technologies to enhance the capabilities of the network.
  • Mentors and supports the work activities of lower-level Network Engineers.
  • Remains knowledgeable of changes in technology, industry practices, and state and federal regulatory requirements by attendance at training seminars, trade shows and related venues.
  • Participates in on-call rotation and scheduled change windows whose duties include nights and weekends
  • Performs other duties as assigned.


Education/Experience:

  • Bachelor’s degree in Computer Science or related field, with 8 years of experience in an enterprise support role and relevant experience with software or appliances used in network systems.
  • Cisco Certified Network Associate (CCNA) certification is required.
  • Master’s degree is preferred.


Knowledge, Skills, & Abilities:

  • Strongly prefer CCNP certification
  • Requires deep knowledge of TCP/IP routing protocols including EIGRP, OSPF and BGP.
  • Requires knowledge of network virtualization, and automation such as ACI, NFV and SDN
  • Work requires scripting languages such as PERL or Python; and automation tools like Ansible, Puppet
  • Requires of Internet routing, firewalls and VPN.
  • Works requires knowledge of authoritative standards, guidelines, and best practices relative to data network and security systems.
  • Work requires ability to formulate and sustain effective and productive working relationships between diverse members of project teams and work groups within Information Resources and other departments at the institution.
  • Work requires knowledge of technical computer security issues and Windows, UNIX, and LINUX operating systems, systems and network administration
  • Work requires advanced knowledge of network design, firewalls/firewall security development, and network routing/switching protocols. Work requires ability to configure routers and switches, as well as design and implement networking changes.
  • Requires expertise working wireless 802.1x, VOIP and HSNAC
  • Can understand at a deep level IPAM and DNS/DHCP
  • Has a deep knowledge of WAN technologies including leased lines and leased fiber with DWDM and optical transport systems.
  • Work requires ability to design and implement networking tools, which integrate with other computing systems.
  • Work requires ability to implement tools and features in network management platforms such as AKIPs, Solarwinds and NetDisco
  • Work requires skill in delivering timely, quality customer service.
  • Work requires physical exertion working with and connecting network devices.
  • Work requires ability to give oral and written presentations.
  • Work requires exercise of considerable judgment in application of procedures or techniques to work problems.
  • Work requires development of policies and procedures and recommendation of products for approval.
Not Specified
Technical Support Engineer
Salary not disclosed
Orlando, FL 1 week ago

Job Summary

The Technical Support Engineer (TSE) is a technical, escalation‑focused role responsible for advanced troubleshooting, environment validation, and root cause analysis across application, endpoint, and network layers. This role supports complex customer issues that require deeper technical investigation beyond standard product workflows.

The TSE role requires strong foundational endpoint and operating system troubleshooting skills aligned to CompTIA A+ level knowledge (or equivalent), along with networking fundamentals aligned to CompTIA Network+ level knowledge (or equivalent). The Support Engineer differentiates product defects from environmental, endpoint, and network‑related causes and provides complete diagnostic evidence prior to escalation to Engineering or Product teams.


Essential Duties & Responsibilities

  • Act as an escalation point (L2/L3) for complex technical issues raised by Product Support Representatives (PSRs).
  • Conduct detailed endpoint diagnostics, including OS configuration, workstation requirements, drivers, resource utilization, and client-side dependencies.
  • Troubleshoot network and connectivity issues affecting application performance, including DNS, ports, firewall rules, latency, and packet loss.
  • Analyze logs, system outputs, and telemetry to identify root causes across applications, environment, and infrastructure layers.
  • Validate customer environments prior to escalation, ensuring complete reproduction steps, logs, and diagnostic details are documented.
  • Participate in Sev1 and Sev2 incident response efforts, including incident bridge calls, as required.
  • Maintain end-to-end ownership of escalated cases through resolution, providing timely and accurate updates to stakeholders and customers.
  • Identify recurring issues and contribute to long-term resolution through documentation, knowledge sharing, and collaboration with Product and Engineering teams.

Knowledge & Technical Requirements

  • Demonstrated troubleshooting competency aligned to CompTIA A+ (or equivalent), including:
  • Endpoint hardware and software troubleshooting
  • Windows operating system fundamentals
  • Basic security and operational procedures
  • Structured problem isolation and diagnostic methodology
  • Demonstrated networking competency aligned to CompTIA Network+ (or equivalent), including:
  • TCP/IP fundamentals
  • DNS concepts and resolution issues
  • Basic routing and switching concepts
  • Firewall, port, and connectivity diagnostics
  • Experience supporting Windows and Linux server environments.
  • Working knowledge of LAN/WAN technologies and firewall concepts as used in customer environments.
  • Experience using remote diagnostic tools and executing structured diagnostic workflows prior to escalation.
  • Ability to clearly document technical findings and communicate root cause analysis to both technical and non‑technical audiences.


Experience & Qualifications

  • 3–5 years of experience in technical support, systems support, or infrastructure‑focused troubleshooting roles.
  • Experience supporting SaaS or cloud‑hosted applications preferred.
  • CompTIA A+ and/or CompTIA Network+ certifications preferred; equivalent demonstrable knowledge and experience accepted.


Working Conditions

  • Participation in incident response or escalation activities outside normal business hours may be required as needed.
Not Specified
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