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Position Summary

603 Manufacturing is growing, and we are looking for a hands-on, detail-driven NPI / Manufacturing Engineer who thrives on turning complex, high-reliability builds into clean, repeatable, audit-ready processes. This role is especially critical as we support customers in the space and aerospace sectors, where documentation, traceability, and process control are non-negotiable. If you get fired up about transforming first builds into flight-ready production systems, this role is for you.

What You’ll Do

Lead New Product Introduction (NPI)

• Own the manufacturing ramp-up for new cable and electro-mechanical assemblies
• Translate engineering drawings, specifications, and customer requirements into production-ready processes
• Support and fully document first piece builds from prototype through production release
• Ensure builds meet space and aerospace level workmanship and documentation standards

Develop Flight-Ready Work Instructions

• Create clear, visual, step-by-step work instructions for complex cable assemblies
• Standardize documentation across programs to meet customer and regulatory expectations
• Build controlled, revision-managed documentation packages
• Incorporate inspection criteria, torque values, crimp specifications, test procedures, and traceability requirements

Space and Aerospace Compliance

• Interpret and implement customer flow-down requirements
• Ensure compliance with applicable standards such as:
• IPC/WHMA-A-620, Space Addendum preferred
• NASA workmanship standards where applicable
• AS9100 principles and documentation rigor
• Establish full material traceability and lot control processes
• Support first article inspections and customer audits
• Build processes that are repeatable, traceable, and audit-ready

First Piece and Process Development

• Capture photos, tooling setups, fixturing, inspection points, and lessons learned during first builds
• Identify risk areas early including handling, routing, strain relief, testing, and labeling
• Define quality gates and inspection checkpoints
• Convert tribal knowledge into controlled documentation

Standardization and Continuous Improvement

• Develop scalable templates for cable assembly documentation
• Drive consistency across programs and operators
• Improve throughput while maintaining zero-defect expectations
• Reduce variability in high reliability builds

What Makes You a Great Fit

• 5 or more years in manufacturing engineering, NPI, or process engineering
• Direct experience supporting space, aerospace, or other high-reliability customers
• Strong understanding of:
• IPC/WHMA-A-620, Space Addendum strongly preferred
• First Article Inspection, AS9102 experience a plus
• Configuration control and revision management
• Lot traceability and material control systems
• Experience building processes that withstand customer audits
• Comfortable on the production floor. This is not a desk-only role.
• Process-driven, detail-focused, and quality-first mindset

Bonus Points If You Have

• Experience supporting NASA, commercial space, or defense programs
• Experience working in an AS9100 environment
• Familiarity with controlled documentation systems such as PLM, ERP, or QMS
• Lean or Six Sigma background
• Experience building documentation systems from scratch

What Success Looks Like

• New space programs transition from first article to stable production smoothly
• Documentation passes audits without scrambling
• Full traceability exists from raw material to finished assembly
• Operators have clear, easy-to-follow instructions
• Builds are consistent, repeatable, and flight-ready

Why 603 Manufacturing?

We support customers who cannot afford failure. When it goes to space, it must work.

At 603, we are building the systems, documentation discipline, and manufacturing rigor to support high-reliability programs. We need engineers who understand what that truly requires.

You will not just document processes here. You will build the foundation for flight-ready manufacturing.

Job ID: 520811

Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.

Job Summary

The role of the Regional OPS Technician is to improve the performance and efficiencies of the machines and equipment in accordance with all safety guidelines. Is responsible for overall maintenance and repair of machines and equipment at regional sites. This position involves traveling to regional sites 75-85% of the time.

Job Location

This is a hybrid role where the candidate must live near one of our locations in Pennsylvania.

Job Responsibilities

• Continuous monitoring of the machine line performance, making adjustments to the machines to improve its performance.
• Identification of equipment or process improvements opportunities, clearly communicating ideas, supporting and initiative to make the necessary change(s).
• Working in close collaboration with the production Machine Operator(s)s on the line, training/teaching/mentoring them. Able to engage, train and teach production floor employees on troubleshooting and corrections to equipment.
• Working in close collaboration with the Maintenance Mechanic(s), Maintenance Manager(s) and Site Manager ensuring seamless communication about ongoing issues, potential opportunities for improvement.
• Assisting with installing/set up, upkeep of equipment and any new equipment, adjustments and repair production equipment. Test malfunctioning machinery, determine repairs and discuss with manager(s) for approval and repairs as needed. Replace faulty parts, electrical wires, motors, controls and circuit boards.
• Operate a variety of hand and power tools to repair, grease, weld, cut, change parts and complete tasks needed.
• Ensures and follows all safety guidelines and OSHA regulations.
• Keep work areas clean and orderly.
• Observe mechanical devices and equipment and listen to sounds to determine proper functioning or identify causes of trouble. Effective troubleshooting of equipment issues.
• Set up and monitor maintenance plans for all plants/locations from 52 week schedule.
• Follow all company policies and procedures at all times.

Job Requirements

• High School diploma, GED or equivalent in training, education or experience or related field, plus 5 years related experience and/or training in related functions; or an equivalent combination of education, training and experience.
• 5 + years of demonstrated track record of driving improvements in operations or related field.
• Prior experience in multi-site production/manufacturing environment preferred.
• Electrical and mechanical background/aptitude and ability are essential.
• Experience with Vorne System/Data, Hammer & Premier Tech manufacturing lines and equipment.
• Experience with bagging equipment, conventional and robotic palletizers, PLC (Programmable Logic Controller).
• Millwright experience is a plus.
• Ability to read/interpret instructions and operations manuals and follow step by step instructions.
• Adequate computer skills to accurately document repairs and preventative maintenance practices.
• Communication skills that work with both a frontline manufacturing environment and executive team.
• Must be able to travel 75%-85% of the time, including overnight stays.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Work Control Planner 2

Job Posting ID: JP3180

Location: Los Alamos, NM – TA-55

Citizenship: US Citizenship Required

Clearance: Active Q Clearance preferred (Not required to start)

Salary: $55/hr - $60/hr

Work Schedule: Full-time, 4/10s shift

Assignment Duration: 1 year (possibility of extension/conversion)

Mandatory Experience Requirement – Read Before Applying

Candidates must meet the following requirements:

• Bachelor’s degree and a minimum of 5 years of relevant experience (or an equivalent combination of education and experience)
• Must be able to work onsite 100% at TA-55, supporting rotating shifts, including early mornings, evenings, weekends, and holidays

Applications that do not demonstrate these requirements will not be considered.

Impact

As a Work Control Planner 2, you will play a critical role in ensuring the safe and efficient planning and execution of maintenance, operations, and modifications at LANL’s TA-55 facility. Your work will directly support national security missions and the successful operation of highly secure nuclear facilities.

Responsibilities and Duties

• Develop and/or review work packages that include labor estimates, material needs, safety and testing requirements, and step-by-step work instructions
• Ensure compliance with facility policies and procedures related to mechanical, electrical, chemical, and radiological systems
• Collaborate closely with execution teams to resolve work restraints
• Support implementation of the PF4SHIFTS execution plan
• Bring work packages to final closure and provide documentation for quality assurance and auditing

Minimum Qualifications

• Bachelor's degree and a minimum of five (5) years of related experience
• Ability to obtain Q Clearance (not required to start)
• Must be able to work one of the rotating shifts (A, B, C, or D)
• Experience developing technical procedures and safety documentation
• Familiarity with secure operations and classified environments

Desired Skills

• Familiarity with software tools such as MWP, P-6, and Asset Suite
• PPA certification (preferred but not required)
• Previous experience supporting glovebox installation and ALD-PI operations
• Strong understanding of DOE and LANL safety and work control protocols

Education and Experience Requirements

• Bachelor’s degree and at least five years of directly related experience
• Equivalent combinations of education and experience will be considered

Why Work at COMPA Industries?

We strive to provide careers, not just jobs. COMPA invests in and serves the communities where we work and live. We provide best-in-class administrative, professional, and technical services to solve complex problems and meet customer mission-critical objectives.

For over 30 years, COMPA has been a trusted partner in progress, combining deep technical expertise with a forward-thinking spirit. Join us and build your future with competitive compensation, a collaborative culture, and the opportunity to make a lasting impact on national security.

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America's shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

What Glass America offers you:

Full-Time (30 or more hours per week) employees enjoy:

• 80 hours of accrued paid time off annually.
• 80 hours of paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Career development and progression opportunities.
• Be part of a company that does business in 38 states and continues to grow!

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Have a sense of urgency when scheduling customer appointments.
• Maintain regular communication with Auto Glass Technicians in the field.
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Follow our step by step process to provide quotes on our competitively priced installation and repair services.
• Take proactive actions to help your team meet shop production goals and budgetary objectives.
• When needed, pivot to provide additional assistance to the dispatch/parts team.

• Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
• Comfortable in a customer facing, front line role.
• Reliable and dependable hard worker with a positive demeanor.
• High aptitude for technology with strong typing and data entry skills.
• Process driven with the understanding of how to manage inventory levels.
• Ability to work some Saturdays and overtime as necessary.
• General knowledge of automobile functions and systems.
• Auto Parts and/or Dispatcher experience is highly desirable.

Glass America is an Equal Opportunity Employer.

Work Control Planner 2

Location: Los Alamos, NM (Onsite)

Pay Rate: $55/hr – $60/hr

Schedule: 4x10 (supporting 24/7 operations)

Duration: 12-month contract with strong possibility of extension

Position Overview

COMPA Industries is seeking an experienced Work Control Planner 2 to support operations and maintenance planning activities at Los Alamos National Laboratory (LANL). This role supports the execution plan of PF-4 glovebox installation and facility operations and requires the development and coordination of detailed work packages in a highly regulated nuclear environment.

The ideal candidate will have experience supporting DOE, nuclear, industrial, or highly regulated facility operations and will be responsible for planning and developing safe, executable work packages that support maintenance, modification, and operational activities.

Key Responsibilities

• Develop and review technical work packages, including labor, materials, time estimates, and safety requirements.
• Prepare step-by-step work instructions and procedures for operations, maintenance, and facility modifications.
• Plan work activities related to mechanical, electrical, chemical, or radiological systems within nuclear facilities.
• Identify and resolve work constraints, ensuring packages are ready for safe execution.
• Coordinate with engineers, maintenance teams, safety personnel, and project managers to support work execution.
• Ensure planning documentation complies with LANL and DOE safety and operational standards.
• Support work package closure activities and documentation review.

Required Qualifications

• Bachelor’s degree in engineering, technical discipline, or related field.
• Minimum of 5 years of related experience in work control planning, maintenance planning, or operations planning.
• Experience developing technical work packages, procedures, or planning documentation.
• Ability to work in high-hazard or highly regulated environments such as DOE, nuclear, defense, or industrial facilities.
• Strong technical writing and documentation skills.
• Ability to obtain and maintain a DOE Q-level security clearance.

Preferred Qualifications

• Prior experience supporting DOE or NNSA facilities.
• Familiarity with the following systems:
• MWP
• Primavera P6
• Asset Suite
• Experience in work control, maintenance planning, or facility operations in nuclear or industrial environments.
• PPA certification (Policy Procedure Writer) is a plus.

Work Environment & Schedule

• 100% onsite at Los Alamos National Laboratory (TA-55).
• 4/10 schedule supporting 24/7 operations including potential shift work:
• Tue–Fri Days (6:00 AM – 4:30 PM)
• Tue–Fri Nights (5:00 PM – 3:00 AM)
• Fri–Mon Days (6:00 AM – 4:30 PM)
• Fri–Mon Nights (5:00 PM – 3:00 AM)
• On-call and overtime may be required.

This position is open to individual applicants only.

No outside recruiting agencies, third-party submissions, or C2C (Corp-to-Corp) arrangements will be accepted.

Any resumes submitted by agencies without a signed agreement with COMPA Industries will not be considered.

Equal Opportunity Employer

COMPA Industries is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Lead Assembly Tech 

Company: Western Shotcrete Equipment

Location: West Haven, UT and Ogden, UT

Type: Full-time, hourly (OT eligible)

Who We Are

At Western Shotcrete Equipment, we build rugged, high-performance concrete pumping equipment for contractors who rely on uptime, consistency, and exceptional service. Our products are engineered by the field, refined by craftsmanship, and backed by a team that takes pride in doing things the right way every time.

The Position

A hands-on lead role for someone who can build, troubleshoot, and finish equipment, and help run the production floor day to day (work assignment, quality discipline, safety leadership, keeping the shop organized and moving).

What You’ll Do

• Lead the floor: assign/sequence work, keep builds moving, support techs, remove blockers.
• Assemble + troubleshoot: mechanical, hydraulic, diesel, and basic electrical as needed during build.
• Build to spec: torque specs, fastener discipline, fluid cleanliness, routing, labeling, fit/finish.
• Fabrication fundamentals: drilling/cutting/grinding, clean bracket/mod work (welding is a plus).
• Quality ownership: catch issues early, reduce rework, finish punch lists, test readiness.
• HS&E leadership: PPE, safe lifting/rigging, lockout/tagout, clean shop habits; stop unsafe work.

Requirements

• Strong problem solver — you can diagnose issues without needing step-by-step supervision.
• Mechanical inclination — you understand how machines go together and why they fail.
• Experience with most of the following:

Hydraulic systems: hoses/fittings, valves, pumps, cylinders, leaks/pressure issues

Diesel engines: install basics + common-sense diagnostics (bonus if Cummins experience)

Fabrication basics: measuring/layout, tools, clean modifications

Industrial assembly basics: torque specs, tolerances, hardware quality, cleanliness, safety

• Reliable, steady, professional—can lead without yelling and hold standards without drama.

Preferable

• Welding experience
• Heavy equipment / trailer equipment assembly experience
• Comfortable reading drawings/schematics/BOMs
• Prior lead/foreman experience (formal or informal)

Pay & Schedule

• Pay is commensurate with experience/expertise
• Benefits/PTO per company plan

Hybrid: Applicants must be a California resident as of their first day of employment.

PRINCIPAL RESPONSIBILITIES:

Member Services Representatives (MSR) are the first point of contact for our members' primary contact with the Alliance for both routine and complex member issues with the goal of delivering excellent customer service to our customers. The position is responsible for answering a high volume of inbound and outbound calls in a timely manner. Respond to all communications coming into Member Services in the form of email, fax, letters, chat and phone calls. Timely responses to all member communication are essential. Must effectively prioritize and flex the workload as new communication and tasks are submitted. Identify the caller's needs, clarify information, research issues, and provide solutions and/or alternatives whenever possible. Accurately and consistently document all conversations in the electronic database. This position is a liaison between the plan, the provider network, and other community agencies. The MSR positions are flexibly staffed classification and work is expected to be performed minimally at the MRS II level. However, the initial selection will be made at the entry level MSR I. Our more advanced level position of the series is the MSR III who will be required to perform a variety of complex matters.

Member Services Representatives are under the direction of a Member Services Supervisor, Manager and Director, and service our members through our call center as well assisting other departments with responses to member issues by initiating communication between departments to ensure action, cooperation, and compliance of managed care operations.

Member Services Representative I

This position which requires the ability to work as a team player within the Alliance and with external contacts, make sound judgments based on analysis of information, be an effective communicator, active listener and balance advocacy for the member with the policy provisions such as plan policies, EOC, regulatory guidelines, and DMHC/DHCS rules and regulations. The MSR provides courteous, professional, and accurate responses to incoming inquiries regarding network, plan benefits, eligibility, authorizations, plan services and guidelines, as well make decisions with the goal of ensuring member satisfaction and retention. The MSR performs a variety of complex functions and is also responsible for maintaining accurate and complete inquiry/grievance records in the electronic database. Maintains compliance with DMHC regulatory requirements and DHCS contractual obligations. MSR I staff who demonstrate proficiency in meeting, maintaining and exceeding principal performance objectives and metrics may be eligible to be promoted to a Member Services II or III role. Member Services Representative I staff may be eligible for promotion to Member Services Representative II or III positions once they have worked as a MSR I for a minimum of 12 months to be proficient with program and system knowledge in addition to meeting performance matrix requirements.

Principle duties and responsibilities

* Serve as the primary contact for members, providers and others for questions related to claims, benefits, authorizations, pharmacy, member eligibility and other questions related to Alameda Alliance and provide accurate, satisfactory answers to their inquiries or concerns.

* Respond to and resolve member service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, behavioral health, and care coordination.

* Answer incoming calls, emails, chats, and other requests for assistance in a timely manner in accordance with departmental performance targets and provide excellent customer service while doing so. May include assisting members in person.

* Recognize and understand the difference between calls that require quick resolutions and calls which will require follow-up and handle each appropriately.

* De-escalate situations involving dissatisfied customers, offering patient assistance and support.

* Accurately document all contacts per department standards/guidelines in the Customer Relationship Management (CRM) system.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Interface with Grievance and Appeals, Claims, Enrollment, IT, Network Management, Pharmacy, Authorizations, and other internal departments to provide Service Excellence to our members.

* Help guide and educate members about the fundamentals and benefits of managed health care topics, to include managing their health and well-being by selecting the best benefit plan service options, maximizing the value of their health plan benefits, and choosing a quality care provider.

* Intercede with care providers (doctor's offices) on behalf of the member, assisting with appointment scheduling; connect members with internal Case Management Department for assistance as needed.

* Assist members in navigating , the Member Portal, and other health care partner online resources and websites to encourage/reassure them to use self- service tools that are available.

* Manage any issues through to resolution on behalf of the member, either on a single call or through comprehensive and timely follow-up.

* Research complex issues across multiple databases and work with support resources to resolve member issues and/or partner with others to resolve escalated issues.

* Provide education and status on previously submitted pre-authorizations or pre- determination requests for both medical and pharmaceutical benefits.

* Meet the performance goals established for the position in the areas of compliance, efficiency, call quality, member satisfaction, first call resolution, punctuality, and attendance.

* Always maintain a professional level of service to members.

* Always maintain confidentiality of information.

* Consistently support the Alliance's approach to Service Excellence by adhering to established department and company standards for all work-related functions.

* Interact positively with all Alliance Departments.

* Accurately and consistently document (electronic database) and resolve Exempt Grievances (any expression of dissatisfaction that are not coverage disputes, disputed health care services involving medical necessity, or experimental or investigational treatment and that are resolved by the next business day following receipt).

* Process MS Dept projects

* Serve as a back-up to manage the escalated calls.

* Perform other duties as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

* Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.

* Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.

* Member communications: Create and/or mail appropriate member materials and communications as needed.

* Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.

* Comply with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

PHYSICAL REQUIREMENTS

* Constant and close visual work at desk or computer.

* Constant sitting and working at desk.

* Constant data entry using keyboard and/or mouse.

* Constant use of multi-monitor setup

* Frequent use of telephone and headset.

* Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

* Frequent lifting of folders, files, binders, and other objects weighing between 0 and 30 lbs.

* Frequent walking and Standing

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience preferred.

* High school diploma, GED required.

* The ability to speak and understand-bilingual: Spanish/English, Cantonese/English, Vietnamese/English, Tagalog/English are required as designated.

* A bilingual proficiency exam will be administered to ensure the candidate possesses the appropriate skill level to meet requirements. The successful candidate must score 90% or higher.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

* Minimum one year of direct customer service experience. Call center experience and managed care experience a plus

* Experience determining eligibility for financial assistance, insurance benefits, unemployment and/or other social services programs.

* Demonstrated knowledge expert of AAH Member Services policies and procedures

* Consistent record of meeting, maintaining, or exceeding monthly Departmental performance metrics.

* Consistent track record of documenting Service Requests accurately and clearly and monitoring open Service Requests to ensure responses and closure.

* Consistent record of high quality of work as demonstrated through call and documentation auditing, appropriate Call Disposition coding, as well as an overall acceptable monthly Member Satisfaction Survey result as assessed by Member Services Quality Specialist, MS Trainer and Member Services Supervisor.

* Demonstrated proficiency in current Customer Relationship Management (CRM) tool, phone system software Quality Management Solution, Pharmacy Benefits Management applications (PBM), Interpreter vendor scheduling software, delegate portal solutions and the Alliance's Member portal.

* Demonstrated ability to effectively handle the department's key special projects: Member Portal Request Processing, Kaiser PTE Requests, PCP retroactive and same month requests.

* Demonstrated ability to help members face-to-face in the field and/or at the Alliance offices (walk-ins). Also highly skilled at handling issues related to member bills, transportation set-up and benefit coordination with providers and pharmacy needs.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

* Ability to prioritize and adapt to changing situations in a calm and professional manner.

* Ability to maintain composure in stressful situations.

* Excellent problem-solving skills

* Ability to exhibit cooperation, flexibility, and provide assistance when talking to members, providers, and staff.

* Skill in basic data entry

* Ability to type 40 net words per minute: multi-task

* Manual dexterity to operate telephone, computer keyboard equipment.

* Speak English proficiently, clearly, and audibly.

* Memorize and retain information quickly; meet physical requirements

* Spell correctly

* Learn the policies, regulations, and rules applicable to business operations.

* Follow instructions, reason clearly, analyze solutions accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Excellent phone etiquette and ability to communicate clearly and concisely, both orally and in writing.

* Excellent interpersonal skills with the ability to interact with diverse individuals and flexibility to customize approach to meet all types of member communication styles and personalities.

* Strong verbal and written communication skills.

* Demonstrated ability to quickly build rapport and respond to members in a compassionate manner by identifying and exceeding member expectations (responding in respectful, timely manner, consistently meeting commitments).

* Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the current and future needs of the member.

* Must be self-motivated and able to work with minimal supervision

* Must be team-oriented and focused on achieving organizational goals.

* Proficient problem-solving approach to quickly assess current state and formulate recommendations.

* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions which members can understand and act upon.

* Proficient conflict management skills to include ability to resolve issues during stressful situations and demonstrating personal resilience.

* Ability to work regularly scheduled shifts within the Alliance's hours of operation including the training period, with scheduled lunches and breaks, flexibility to adjust daily schedules; and to work over-time and/or weekends as needed.

* Medical terminology knowledge preferred

* Ability to work within a broad systems perspective

* Experience in use of various computer systems software as well as Microsoft Windows, and Microsoft Suite, especially Outlook, Word, Excel.

* Must have reliable and stable internet connection for remote work (50-100 Mbps download speeds).

Employees who interact with members of the public may be required to be tested for Tuberculosis and fully vaccinated against COVID-19 and influenza. Successful candidates for those positions/ classifications may be required to submit proof of vaccination against influenza and/or COVID-19, a negative Tuberculosis test, or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the Human Resources department.

SALARY RANGE $22.88-$34.33 HOURLY

The Alliance is an equal opportunity employer and makes all employment decisions on the basis of merit and business necessity. We strive to have the best-qualified person in every job. The Alliance prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religious creed, sex, gender, transgender status, age, sexual orientation, national origin, ethnicity, citizenship, ancestry, religion, marital status, familial status, status as a victim of domestic violence, assault or stalking, military service/veteran status, physical or mental disability, genetic information, medical condition, employees requesting accommodation of a disability or religious belief, political affiliation or activities, or any other status protected by federal, state, or local laws.

Job Title: Digital Operations Manager

Location: Columbus, OH 43230

Duration: 5 Months

Job Type: Temporary Assignment

Work Type: Hybrid

Payrate:$ 48. /hr.

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap.

Job Description:

• Responsible for supporting key functional initiatives that have cross-functional reach and impact. Specific to this role, supporting the Digital Redesign/Relaunch program embedded with the Digital team.
• Key oversight includes working cross-functionally and with leadership to continually improve operations, processes and collaboration with an omni-channel lens.
• Responsible for providing oversight and connection for the program on the following: planning and flighting work (including looking ahead for potential risk/opportunities); day-to-day activities; tracking to deliverables; timelines; and being the connective tissue between all cross-functional teams engaged in the program. The Manager acts as a liaison between Digital leadership and cross-functional teams and partners in all areas of the business.

Responsibilities:

• Manages Digital program priorities, capacity and team development.
• Partners with operational and cross-functional leaders to drive the evolution of processes related to program delivery and other related workstreams.
• Drive decision making across multiple leadership levels to gain cross-functional alignment to achieve successful execution and rollout of initiatives.
• Establish and Lead proactive approach to contingency planning and cross functional alignment to support changing business needs.
• Create, Manage and Lead detailed step by step calendar that supports business processes and interdependencies.
• Develops, documents and maintains standard operational procedures, checklists and process flows for projects and digital workstreams.
• Understands, and tracks to omni stores + digital master calendars to inform program planning and deliverables.
• Management of overall deliverables and expectations supporting the digital program.
• Identifies, assesses and communicates Digital program impacts to leadership/ and or broader team; risk assessment of missed deadlines and develop plans to get teams back on track.
• Owns business meeting agendas - prioritizing based on timelines and business need.

Qualifications & Experience:

• 5-7+ years of related work experience in retail or ecommerce roles that relate to the areas of Operations, Digital Product Teams, Project Management and/or Marketing
• Understanding of end-to-end business processes, cross functional responsibilities and process dependencies; understanding of digital work systems, data connection points, and business-user roles
• Collaboration focused individual with ability to create alignment and drive for resolution
• Ability to lead and influence people, that are not direct reports
• Ability to create, implement and communicate new processes
• Proven track record of managing people
• Strong project management and/or change management skillset, with the ability to manage initiatives from initial scope through implementation and assessment
• Ability to partner and communicate cross-functionally to build relationships with peers, direct reports and leadership teams
• Strong communication, follow-up, attention to detail and organization skills
• Software and computer proficiency (MS Office, Outlook).

Education:

• Bachelor’s degree preferred or equivalent work experience.

Core Competencies:

• Lead with Curiosity & Humility.
• Build High Performing Teams for Today & Tomorrow.
• Influence & Inspire with Vision & Purpose.
• Observe, Engage & Connect.
• Strive to Achieve Operational Excellence.
• Deliver Business Results.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.