Ami Network Jobs in Usa

CarMax, the way your career should be!

Principal Engineer – Network, Cloud & Identity (ISE / NAC)

About This Role

CarMax is modernizing and scaling its technology platforms to support secure, reliable, and resilient digital experiences. As a Principal Engineer within the Solutions Delivery and Engineering organization, you will provide senior technical leadership across enterprise networking, cloud networking, and automation, with a specific focus on Identity Services Engine (ISE) and Network Access Control (NAC).

This role combines hands-on technical expertise with architectural guidance and cross-team influence. You will partner with engineering teams, operational support teams, architects, and leadership to implement, support, and evolve secure network platforms that support both cloud and on-premise environments.

Key Responsibilities

• Provide senior technical leadership for enterprise network and cloud networking platforms, ensuring reliability, scalability, and security.
• Partner with technology leadership to support large, cross‑organizational initiatives and address complex technical challenges.
• Collaborate with engineering, architecture, and product teams to design and deliver network and identity solutions aligned with business needs.
• Influence technical standards, patterns, and best practices across teams, with an emphasis on security, automation, and operational efficiency.
• Lead design and implementation efforts for network access control (NAC) and identity-based network security solutions.
• Mentor and guide engineers through technical reviews, design discussions, and problem resolution.
• Participate in on-call rotation to support scheduled change windows and incident response for enterprise networks.
• Display high level leadership skills, being able to drive the overall vision of the organization.
• Stay current with industry trends in networking, cloud connectivity, automation, and identity services, and apply relevant advancements where appropriate.

Role Summary

The Principal Engineer is a senior individual contributor role focused on technical depth, architectural consistency, and engineering excellence. This position requires strong problem-solving skills, the ability to work across organizational boundaries, and experience influencing technical direction without direct authority. You will be expected to balance strategic thinking with hands-on involvement, particularly in complex or high-impact initiatives related to network security and identity.

Required Qualifications

• Bachelor’s Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is preferred.
• 7+ years of work experience required in Network, Cloud Network, Network Security, and other areas directly relevant to Network/Cloud/Automation responsibilities and tasks; multiple certifications preferred.
• Demonstrated experience working in large, complex enterprise environments.

Technical Experience

Network, Cloud, and Automation

• 7+ years of experience with enterprise routing, switching, firewalls, and wireless networks, with HPE Aruba and Fortinet experience preferred.
• 5+ years of experience designing, building, and operating network infrastructure in cloud platforms, with Azure preferred.
• Strong understanding of hybrid networking models connecting on‑premise environments with public cloud platforms.
• Experience with network automation and scripting using languages such as Python, Ansible or PowerShell.
• Proven ability to design and support highly available and resilient network architectures.
• Experience driving technical improvements or standards across multiple teams.

Identity, NAC, and Cisco ISE

• Hands-on experience designing, implementing, and supporting Cisco Identity Services Engine (ISE) in enterprise environments.
• Strong knowledge of Network Access Control (NAC) concepts and implementations for wired, wireless, and device administration use cases.
• Experience configuring authentication and authorization policies within Cisco ISE.
• Experience implementing and supporting TACACS+ for device administration and role-based access control.
• Ability to act as a technical subject matter expert for ISE and NAC, providing guidance to engineering teams and stakeholders.

Professional Skills

• Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues.
• Clear and effective communication skills, both written and verbal.
• Ability to work independently while also collaborating across teams and disciplines.
• Attention to detail and a focus on operational stability and security.
• Interest in continuous improvement through automation and process optimization.

Work Location and Arrangement - This role can be based out of the following locations:

• Midtown: This role will be based out of the CarMax Midtown Office (Richmond, VA) and associates will work onsite 5 days per week
• Plano: This role will be based out of the Dallas Tech Hub (Plano, TX) and associates will work onsite 2 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Position - Network Architect

Location: Denver, CO (Hybrid)

Long Term Contract

Unable to provide sponsorship for this role.

Job Description:

As a Network Architect, you will be responsible for the strategic design, planning, and security of our organization's network infrastructure. You will oversee the integration of advanced technologies to support the demands of both our on-premise data centers and cloud services, ensuring a resilient, scalable, and highly secure network.

Responsibilities

• Lead the design and development of network architectures, roadmaps, and technical specifications for enterprise-level networks, encompassing on-premise data centers and hybrid cloud environments.
• Serve as the subject matter expert for all network-related technologies, providing technical leadership and guidance to engineering and operations teams.
• Evaluate, recommend, and integrate new technologies such as Software-Defined Networking (SDN) and Software-Defined Wide Area Networking (SD-WAN) to improve network agility and efficiency.
• Design and implement robust network security solutions, including the configuration of firewalls, intrusion detection/prevention systems (IDS/IPS), and other security fabric components.
• Manage network segmentation and isolation strategies to protect sensitive data and critical systems, ensuring compliance with security standards.
• Design and manage network load-balancing solutions to ensure high availability, optimal performance, and efficient traffic distribution across the network.
• Oversee the implementation of routing and switching protocols (e.g., OSPF, BGP) to ensure network stability, performance, and scalability across multi-site and global environments.
• Ensure the design of secure interconnectivity between on-premise infrastructure, cloud services (e.g., AWS, Azure), and remote access points.
• Develop comprehensive network documentation, including diagrams, topologies, and implementation plans, and provide ongoing support and troubleshooting for complex network issues.
• Collaborate with cross-functional teams, including cybersecurity, cloud engineering, and application development, to align network architecture with business goals and security requirements.
• Stay current on emerging networking and security trends, technologies, and best practices to drive continuous improvement and innovation.

Required skills and qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 10+ years of progressive experience in network engineering, with at least 5 years in a network architect role designing enterprise-level networks.
• Expert-level knowledge and hands-on experience with routing and switching protocols and configuration (e.g., Cisco, Juniper).
• Extensive experience with network security technologies, including firewalls (e.g., Palo Alto, Check Point), IDS/IPS, and VPNs.
• Proven experience in architecting and implementing secure solutions for on-premise and cloud (IaaS/PaaS) environments.
• Strong knowledge of Software-Defined Networking (SDN) principles and practical experience with SDN technologies.
• Expertise in designing and managing load-balancing systems for high-traffic applications.
• Experience with network modeling, capacity planning, and performance analysis.
• Excellent analytical, problem-solving, and communication skills.
• Relevant industry certifications (e.g., CCNP, CCIE, AWS Certified Advanced Networking, Azure Network Engineer Associate) are highly desirable.

Job Title: Network Operations Manager - NMS

Job Type: Full time - Permanent

Location: Richardson, TX – Onsite

Job Summary

• Lead the implementation and evolution of the client’s proprietary managed service systems that use network intelligence to maintain, optimize, and enhance customer networks.
• This technical leadership role balances hands-on implementation with team coordination, process improvement, and product development to enable scalable and efficient operations.
• Implement and support the network management systems that power the client’s managed services, including Ciena Navigator, Nokia WS-NOC, and NFM-P, along with related proprietary software platforms.
• Deliver proactive lifecycle management through Managed Software Services (MSS), including remote upgrades, security patching, and platform maintenance across customer optical NMS environments.
• Collaborate closely with the client’s software development and network engineering teams to identify and implement capabilities that leverage network intelligence data to proactively detect, communicate, and automatically resolve issues—transforming raw telemetry into actionable insights that prevent customer-impacting events network

ROLES & RESPONSIBILITIES

Network Intelligence and Service Delivery Optimization

• Collaborate with software development and network engineering teams to identify and implement features that transform network telemetry into proactive issue detection, communication, and automated resolution
• Drive automation and tooling improvements to increase efficiency and reduce manual effort
• Expand the internal knowledge base to accelerate implementation and troubleshooting
• Develop reporting on service delivery metrics, upgrade pipelines, and resource utilization

Service Delivery & Technical Leadership

• Lead delivery of Managed Software Services (MSS) – NMS upgrades, security patches, and maintenance – through direct execution or team delegation
• Provide technical escalation and approve upgrade strategies, rollback procedures, and risk mitigation plans
• Coordinate with customers' engineering and PM teams to manage scope changes, resolve delivery issues, and maintain high satisfaction
• Stay current on vendor software releases, security vulnerabilities, and industry best practices
• Manage vendor relationships for support, licensing, and technical escalations

Business & Operational Management

• Serve as primary point of contact for MSS and support quarterly business reviews
• Support sales and account management to refine and close new MSS opportunities
• Track operational budgets and drive profitability for MSS engagements
• Define and track KPIs: upgrade success rate, on-time delivery, customer satisfaction, and team utilization

Team Development & Culture

• Lead and mentor high-performing team with clear roles, responsibilities, and career progression
• Conduct performance reviews and provide coaching on technical capabilities and customer service excellence
• Foster a culture of proactive service delivery, continuous improvement, and technical innovation

QUALIFICATIONS

Required Experience

• 5+ years of experience in network operations, managed services, or telecom service delivery with strong technical foundation in enterprise IT infrastructure

1. Linux/Windows environments, database management, virtualization platforms

1. Lifecycle management: system updates, security patches, and firmware upgrades
2. Administering storage arrays and ensuring RAID/disk redundancy is in place
3. Managing software license files tied to NMS platforms
4. Maintaining replication and backup jobs

• 2+ years in leadership roles managing technical, service delivery teams
• Working knowledge of optical networking technologies (DWDM, OTN) in relation to Network Management Systems (Ciena Navigator/MCP, Nokia WaveSuite, or similar platforms)
• Proven track record delivering Managed Services with SLA commitments and customer satisfaction goals
• Experience with remote service delivery models, maintenance window planning, and change management
• Familiarity with ITIL service management framework and best practices
• Vendor management and escalation experience with telecom equipment manufacturers and software providers

Preferred Qualifications

• ITIL Foundation, PMP, or relevant vendor and technical certifications (Ciena, Nokia, VMware, Hyper-V)
• Experience in both service provider and enterprise networking environments
• Knowledge of network automation using Python, Ansible, or similar tools
• Experience with agile project delivery methodologies
• Leadership & Soft Skills
• Strong written and verbal communication skills
• Proven ability to develop and mentor technical talent
• Strong problem-solving skills and ability to make sound decisions under pressure
• Experience working with remote team members and customers
• Ability to balance strategic planning with hands-on technical problem solving
• Customer-focused mindset with commitment to service excellence

Education

Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or related field; or equivalent experience

***PLEASE READ FIRST***

• We can not provide sponsorship or work C2C. W2 only.
• This is a contract-to-hire position through CDW working for our end client. The position converts to permanent employment with the client after 6 months.
• Hybrid schedule: 3 days/week on site, 2 days/week work remote from home. Important note: Must be available to work on-site 5 days/week for the first month of the contract.
• Location is Boston, MA 02199

Top Skills Needed:

• LAN/WAN
• Route/switch
• OSPF-BGP
• Firewalls
• VPN
• DNS
• DHCP
• NAC & 802.1X
• Cisco ISE
• F5 load balancers
• Would like the engineer be able to build new ISE policy servers
• Azure would be a plus

OVERVIEW:

This position in the IT Department is responsible for the strategic design and architecture of the firm's data, wireless, video, and VOIP networks. Responsibilities include ensuring the stability, integrity and performance of these network services. This is achieved by planning, designing, and developing local area networks (LANs), metropolitan area networks (MANs), wide area networks (WANs), wireless networks and security infrastructure across the organization. This individual will assist in the analysis and resolution of network, VOIP, and video hardware and software problems in a timely and accurate fashion. In addition, the Senior Network Architect will provide technical leadership across the organization, from strategic decision making down to the project planning level.

ESSENTIAL FUNCTIONS:

• Oversee the strategic design and architecture of the firm's data network environment.
• Oversee design, deployment, and maintenance of various network systems and components including: routers, switches, internet services, wide area network services, wireless networks, VPNs, firewalls, video networks and related infrastructure, VoIP network and related infrastructure, Security, and performance management and monitoring systems.
• Participate in physical build planning and design for new spaces. Scope, recommend, design, plan, oversee and test inter-rack and station cabling for office, MDF, IDF and datacenter builds and refreshes.
• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
• Evaluate emerging technologies and recommend purchase, development, or enhancement of network hardware and software.
• Establish performance standards, processes, policies, and procedures.
• Provide senior level technical support for network elements and systems.
• Design and provide for the monitoring of network performance and troubleshoot problem areas as needed.
• Collaborate with executive management and department leaders to assess near- and long-term network capacity needs.
• Create and maintain documentation as it relates to network architecture and network configuration.
• Assures knowledge transfer for new systems.
• Coordinate with other members of the firm for business continuance program.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Bachelor's Degree or equivalent experience
• 10+ years experience in network field
• Proven experience and success with planning, installing and managing networks including LAN, MAN, WAN, Optical Networking, DWDM, Wi-Fi, Silverpeak SDWAN or Riverbed WAN Optimizers, F5 Load Balancers, F5 GTM Global Traffic Manager, Cisco Catalyst Center, and security (firewalls, VPN, DMZ, IDS/IPS, WebProxy, content filter, FireEye, NAC and Cisco TrustSec) infrastructure.
• Proven experience with network capacity planning, network security principles, and general network management best practices.
• Strong hands-on knowledge of LAN/WAN protocols and technologies including Carrier Ethernet, T1, DS3, optical, DWDM, NTP, Spanning Tree, VLAN’s, 802.1q, VFR, LFA, SMTP, SNMP v1-v3, OSPF, BGP, MPLS, VPLS, Ethernet, TCP/IP, SSL, SSH, SIP, H.323, QoS, Multicast, Anycast, 802.1x, Radius, NAC, DHCP, DNS, F5 Wide-IP, VRRP, HSRP, GLBP, PBR, VPC, LACP, SGT, SGACL, SXP, VxLAN, OTP, LISP, SPAN, WCCP, PfR, IPSLA, iWAN, VPN, IPSec, Wi-Fi 6, 6E, 7.
• Strong working knowledge of Cisco routers and switches (Nexus 9K, 7K, 5K, 2K, 1K; C9410, C9300, 3850, 4500, ISR-4451, 8300, FPR-1010, and Microsoft certificate servers.
• Experience with Infoblox/BloxONE DNS and DHCP, Ciena DWDM, 10 Gig optics, DNS Traffic Control, F5 iRules, Cisco ACI, SDN, network segmentation, Checkpoint firewall rule creation and administration, Cisco ISE, Cisco CLI, ACL management, SNMP MIB’s, Cisco or Aruba wireless controllers and AP’s, SDWAN and SSL certificate creation and management.
• Network monitoring systems: Gigamon, APCON, Tufin, Netscout sniffers and UC Performance Management tools; Infoblox NetMRI, Cacti, MRTG, Solarwinds, SmokePing, NetFlow, Splunk and syslog.
• Strong hands-on knowledge of DNS record management: A, CNAME, TXT, SRV, NS, PTR, SPF, DMARC, and DKIM.
• Data Center, server room and IDF design; station cabling layout design and implementation; UPS management and monitoring.
• Preferred certifications, not required: CCNA/CCNP, CCDA, CCSP
• Strong verbal and interpersonal skills
• Strong analytical and problem solving skills
• Strong customer service skills
• Strong team skills
• Strong leadership skills
• Strong project management skills
• Experience working in a multi-office environment

ESSENTIAL CAPABILITIES:

• Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs.
• Ability to influence at all levels of the organization.
• Must be a self-starter who understands the details within a much larger content.
• Ability to work effectively in a culturally and educationally diverse environment.
• Ability to work in a teamwork/collaborative style and environment.
• Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks.
• Must be a team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties.
• Ability to organize, plan and carry out multiple related activities.
• Must pay attention to details and have the ability to follow up and follow through.
• Ability to work effectively in a multi-office environment.

Network Engineer (Mid-Level | Cloud-Exposed | Ticket-Driving)

Salary: Up to $100,000/year

Employment Type: Full-Time | Exempt | Salaried

Schedule: Monday–Friday, 8:00 AM–5:00 PM (occasional after-hours as needed)

Position Overview

Tier4Group is seeking a proactive, hands-on Network Engineer who will actively drive, own, and close technical tickets while serving as a key technical bridge between the Senior Network Engineer and Tier 1 NOC team.

This is a true “middle-ground” engineer role — ideal for someone operating at a Tier 3 support level with approximately 3+ years of networking experience and working exposure to cloud environments (AWS and/or Azure). The ideal candidate is technically strong, operationally driven, and comfortable working in multi-tenant environments.

This role requires someone who does not wait for direction but actively pushes issues toward resolution, improves processes, and helps elevate the overall support function.

What You’ll Do

Network Operations & Support

• Monitor network availability, performance, and reliability across environments.
• Proactively identify, troubleshoot, and resolve issues to ensure maximum uptime.
• Take ownership of escalated tickets and actively drive them to closure.
• Serve as the escalation point between Tier 1 NOC and Senior Network Engineering.
• Perform root cause analysis, document findings, and recommend long-term improvements.
• Support mission-critical systems in multi-tenant environments.

Infrastructure Implementation & Maintenance

• Deploy, configure, and maintain routers, switches, firewalls, wireless access points, and related infrastructure.
• Work with hardware platforms such as SonicWall, Cambium, UniFi, Meraki, Fortinet, WatchGuard, or similar vendors.
• Maintain secure, high-availability network environments.
• Ensure proper documentation and diagram updates aligned with best practices.

Cloud & Hybrid Networking

• Support hybrid networking environments with exposure to AWS and/or Azure.
• Understand cloud networking fundamentals including:
• Virtual networks (VPC/VNet)
• Subnetting and routing
• VPN connectivity
• Security groups and firewall policies
• Assist in troubleshooting connectivity between on-prem and cloud environments.
• No specific cloud platform is required, but working familiarity with cloud networking concepts is essential.

Security & Best Practices

• Implement and support network security controls to protect systems and data.
• Follow and help refine network standards, policies, and operational procedures.
• Utilize monitoring and troubleshooting tools such as Auvik, Wireshark, SolarWinds, or similar platforms.

Communication & Collaboration

• Communicate clearly with management regarding incidents, risks, and performance.
• Provide technical guidance to internal teams and end users.
• Act as a stabilizing technical buffer between leadership and frontline support.
• Help mentor and elevate Tier 1 resources where appropriate.

What You Bring

• ~3+ years of hands-on network engineering or advanced network support experience.
• Strong working knowledge of:
• TCP/IP
• DNS
• DHCP
• VLANs
• Routing & switching fundamentals
• Experience in multi-tenant or managed environments.
• Exposure to AWS and/or Azure networking concepts.
• Strong troubleshooting mindset and ability to independently drive issues to resolution.
• Experience with network monitoring and packet analysis tools.
• Solid understanding of network security best practices.
• Ability to balance independent ownership with collaborative teamwork.
• Strong documentation and communication skills.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Industry certifications such as CompTIA Network+, Cisco CCNA, or equivalent.
• Experience operating in an MSP, NOC, or hybrid cloud environment.

Why This Role Matters

This role fills a critical operational gap. We are not seeking an entry-level NOC technician or a senior architect — we need a technically capable engineer who:

• Takes initiative
• Owns escalations
• Pushes tickets to closure
• Improves stability
• Supports cloud-connected environments
• Strengthens the bridge between frontline support and senior engineering

If you enjoy solving real infrastructure problems, stabilizing environments, and being the engineer others rely on to get things done — this is the role for you.

ECCO Select is a talent acquisition and consulting company specializing in people, process and technology solutions. We provide the talent behind the technology enabling our clients to achieve their goals. For more information about ECCO Select, visit us at Job Title: Network Administrator II

Work Location: Crystal City, VA (onsite)

W2 only - Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility.

Job Summary: The Network Administrator II is responsible for supporting and maintaining the network infrastructures within domestic and international environments and data centers. This role contributes to a large enterprise effort on a federal contract, focusing on ensuring the reliability, security, and performance of network systems. The Network Administrator II will collaborate with senior team members and cross-functional IT teams to implement network solutions and troubleshoot issues effectively.

Job Responsibilities:

• Assist in the management and maintenance of Cisco-based network infrastructure, including routers, switches, firewalls, and wireless access points.
• Monitor network performance, identify issues, and implement troubleshooting measures to ensure optimal functionality.
• Collaborate with IT teams to support the integration of new network solutions and technologies.
• Implement network security measures to protect sensitive data and comply with federal standards.
• Maintain documentation related to network configurations, procedures, and operational standards.
• Provide support and guidance to junior network administrators and assist in their training and development.
• Participate in capacity planning and network upgrade projects as needed.
• Coordinate with vendors for network equipment procurement and support services.
• Ensure adherence to SLAs and assist in reporting on network performance and incidents.
• Stay updated on industry trends and best practices to contribute to network improvements.

Qualifications:

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C),
• Bachelor’s degree in Computer Science, Information Technology, or related field; equivalent work experience may be considered.
• Must hold a current 8570/8140 IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
• Minimum of 2-3 years of experience in network administration, with a focus on Cisco technologies.
• Knowledge of Cisco networking technologies, including CCNA certification or equivalent experience.
• Familiarity with routing protocols (e.g., OSPF, EIGRP) and basic network architecture principles.
• Experience with network monitoring and management tools (e.g., SolarWinds, Wireshark).
• Basic understanding of network security measures and familiarity with firewall technologies.
• Exposure to VPN solutions and secure remote access technologies.
• Understanding of virtualization technologies (e.g., VMware, Hyper-V) related to network operations.
• Familiarity with cloud networking concepts (e.g., AWS, Azure) is a plus.

Other:

• Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility.
• Will be subject to a federal background investigation.

ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.

Equal Employment Opportunity is The Law

This Organization Participates in E-Verify

The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking qualified candidates for Systems Network Analyst, Senior.We are looking for an experienced Network Specialist to design, implement, and maintain our network infrastructure. This role involves managing routers, switches, firewalls, and VoIP systems, as well as supporting hybrid cloud networking and ensuring compliance with security standards. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to manage complex network projects.

This position is not remote.

This job announcement will remain open until a sufficient number of applications are received.

Benefits of Broward County Employment

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Tuition Reimbursement (Up to 2K annually)

Up to 40 hours of Job Basis Leave for eligible positions

Paid Parental Leave

Health Benefits

High Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation county matches up to $2,000 a year.

Minimum Education and Experience Requirements
Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in supporting users through analyzing, diagnosing and resolving computer systems issues related to desktop/laptop protocols and communication problems or closely related experience.

Special Certifications and Licenses
None.

Preferences

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.

Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.

Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.

Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.

Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.

Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.

Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.

This position may require localized travel throughout Broward County for the purposes of field services or onsite visits for items that cannot be supported remotely.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to electrical shocks.

Competencies

• Tech Savvy

• Manages Complexity

• Cultivates Innovation

• Action Oriented

• Plans and Aligns

• Courage

• Self-Development

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

We are seeking a Staff Network Engineer (Team Lead) to serve as the senior technical anchor and day-to-day leader for our Network Engineering function. This role blends deep technical expertise with operational leadership-driving architecture, reliability, compliance, and performance across a modern hybrid cloud environment spanning AWS, Azure, and enterprise on-prem infrastructure.

The ideal candidate is a highly skilled network engineer who thrives in complex environments, enjoys owning critical network services, and can provide technical leadership, prioritization, and mentorship to a small but capable team. This role is hands-on, fast-paced, and directly tied to our cloud migration, acquisition integrations, and overall platform modernization.

What You'll Do

Technical Leadership & Architecture

• Serve as the lead engineer responsible for designing, building, and maintaining secure, scalable enterprise network infrastructure across hybrid cloud and data center environments.
• Architect and support complex routing, switching, firewalling, VPN, and load-balancing solutions using Cisco, FortiGate, F5, Cloudflare, and Azure/AWS native controls.
• Lead the networking components of cloud migrations, landing zones, hybrid connectivity, and acquisition integrations.
• Establish engineering standards for network architecture, automation, segmentation, and operational excellence.

Operational Ownership & Reliability

• Lead troubleshooting and root cause analysis for high-severity incidents, ensuring durable fixes and proactive risk reduction.
• Develop and maintain monitoring, observability, and alerting using LogicMonitor and cloud-native tools.
• Build and maintain SOPs, runbooks, configuration standards, and knowledge-base materials to support operational consistency.

Security, Compliance & Audit Support

• Maintain secure configurations aligned with Zero Trust principles, segmentation strategies, and firewall best practices.
• Participate in SOC2, HIPAA, HITRUST, and HITECH audits by preparing and submitting required network-related artifacts.
• Ensure strict adherence to change management-including reviewing, approving, and validating production changes.

Team Leadership & Collaboration

• Provide day-to-day technical direction, workload prioritization, and mentorship to Network Engineers and cross-functional partners.
• Collaborate with Cloud, Security, Infrastructure, and Architecture teams to deliver scalable, highly available solutions.
• Evaluate new technologies, drive continuous improvement, and influence long-term network strategy.

Required Qualifications (Must-Haves)

Candidates must demonstrate strong hands-on expertise in the following areas:

Core Networking & Infrastructure

• BGP and advanced routing protocols, and Cisco Switches
• Cisco Firewalls and FortiGate Firewalls
• VPN technologies (IPSec, policy-based and route-based)
• F5 Load Balancers (LTM/ASM)
• Cloudflare (WAF, CDN, network services)

Cloud Networking

• Azure: ExpressRoute, VNETs, routing, firewalls, hybrid connectivity
• AWS: VPC networking, Transit Gateway, routing, hybrid connectivity

Automation & Tooling

• Scripting (Python, PowerShell, Groovy)
• Configuration automation (Terraform/IaC experience is strongly preferred)

Governance & Compliance

• Experience supporting SOC2, HIPAA, HITRUST, HITECH
• Ability to prepare and submit artifacts during audits
• Experience participating in structured change management processes

Nice to Have

(Not required, but beneficial)

• FortiWeb (WAF)
• Scrum Master, ITIL, or project management background
• Jira / Confluence
• Terraform / IaC tooling
• Experience in M&A network integration
• Cloud networking certifications (Azure/AWS)
• Cisco, Fortinet, or similar industry certifications

Who You Are

You are a senior-level engineer who:

• Owns outcomes, not just tickets
• Excels in complex hybrid environments
• Balances hands-on engineering with day-to-day team leadership
• Is comfortable making architectural decisions with business impact
• Communicates clearly across engineering and non-technical teams

Operates with discipline, accountability, and integrity

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $110,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

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