Amazon Senior Program Manager Salary, UK Jobs in Usa
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Title: Senior Program Manager (SAFE / PI Planning)
Terms: Long Term Contract
Location: Atlanta area
100% REMOTE
Must live in Atlanta, GA
No 3rd party at this time
Are you looking for a career opportunity that allows you to grow your career? If so, this opportunity will genuinely excite you! Our client is transforming how their organization services their customers while aligning best in breed technology solutions. We are looking for a Senior Program Manager with SAFE expertise and strong PI Planning experience who will help build out & develop best in class work and work on innovative projects for the business.
Senior Program Manager (SAFe / PI Planning)
Job Description
Position Overview
We are seeking an experienced Senior Program Manager with deep expertise in Agile delivery, Program Increment (PI) Planning, and Scaled Agile frameworks to lead complex, cross-functional programs. This role is responsible for driving strategic initiatives, aligning multiple Agile teams, and ensuring successful execution within a SAFe environment.
The ideal candidate is SAFe-certified, highly collaborative, and experienced in coordinating large-scale program delivery across business and technology teams.
Key Responsibilities
Program Leadership & Delivery
- Lead end-to-end delivery of large, complex programs across multiple Agile Release Trains (ARTs).
- Define program scope, objectives, timelines, dependencies, and success metrics.
- Drive alignment between business strategy and execution across cross-functional teams.
- Manage risks, issues, dependencies, and escalations at the program level.
PI Planning & SAFe Execution
- Plan, facilitate, and lead Program Increment (PI) Planning sessions across multiple teams.
- Ensure readiness for PI Planning (backlog refinement, capacity planning, dependency mapping).
- Coordinate cross-team dependencies and ensure alignment on PI objectives.
- Track and report on PI progress, risks, and outcomes.
- Support Inspect & Adapt (I&A) workshops and continuous improvement initiatives.
Agile & SAFe Governance
- Operate within and help mature a **SAFe delivery model.
- Partner with Release Train Engineers (RTEs), Scrum Masters, and Product Management.
- Drive Agile best practices, program governance, and delivery standards.
- Support Agile transformation initiatives across the organization.
Stakeholder Management
- Communicate program status, risks, and outcomes to executive leadership.
- Facilitate alignment between business, IT, architecture, and operations teams.
- Build strong relationships across stakeholders to ensure program success.
Financial & Resource Management
- Manage program budgets, resource allocation, and capacity planning.
- Ensure efficient utilization of teams and alignment to strategic priorities.
- Track program KPIs and ROI.
Required Qualifications
- Bachelor’s degree in Business, IT, Engineering, or related field.
- 8+ years of experience in Program or Project Management.
- Proven experience leading large-scale Agile programs.
- Hands-on experience with PI Planning in a SAFe or scaled Agile environment.
- Strong understanding of Agile methodologies (Scrum, Kanban) and enterprise delivery models.
- Experience managing cross-functional teams and complex dependencies.
Required Certification
- SAFe Certification such as:
- SAFe Program Consultant (SPC)
- SAFe Agilist (SA)
- SAFe Release Train Engineer (RTE) (preferred)
Preferred Qualifications
- Experience in enterprise environments (Fortune 500 or large-scale organizations).
- Familiarity with tools such as Jira, Azure DevOps, or Rally.
- Experience working with enterprise architecture and DevOps teams.
- PMP or equivalent certification is a plus.
Key Skills
- Program & Portfolio Management
- PI Planning Facilitation
- Agile / SAFe Delivery
- Stakeholder & Executive Communication
- Risk & Dependency Management
- Continuous Improvement (Inspect & Adapt)
- Financial & Resource Planning
Success Profile
The ideal candidate is:
- A strategic thinker with strong execution skills
- Comfortable operating in complex, fast-paced environments
- A strong communicator who can influence at all levels
- Experienced in aligning business and technology teams
About GSquared Group:
Shouldn’t your recruiting partner put as much effort and value into your career as you do? With GSquared Group, we take the time to understand where you would like to take your career and what is important to you.
GSquared Group is a woman-owned boutique technology services company in the Atlanta area. Founded in 2010, we are a premier provider of IT talent search, management consulting, and software development services. We support a diverse client base that spans all industries and includes Fortune 100 to mid-market companies. We offer direct hire placement, contract, and contract-to-hire positions. We are proud to be known by our community for putting relationships at the core of everything we do.
GSquared Benefits:
- Competitive & Comprehensive Healthcare Package (available only for W2 hourly consultants)
- Simple IRA with company match (available only for W2 hourly consultants)
- Professional development & networking opportunities
- A family-friendly environment
- Nice bonuses for referrals
- A culture that supports you and your career
Hear what others are saying on Glassdoor:
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Learn more about IIE and our culture here.
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Job Summary The Senior Program Manager, International Student Recruitment is the subject matter expert (SME) and key driver for the development and implementation of a strategic student outreach/recruitment campaign to attract qualified applicants in designated world regions on behalf of NYU Abu Dhabi (NYUAD).
This position has primary responsibility to develop specific regional plans to drive student applications to NYUAD, optimize initiatives and activities to enhance the student application pool, conduct data-driven impact analysis of recruitment activities on application targets from each region, and develop focused reports to communicate success and strategies to change approaches as required.
This position is responsible for management of operations, personnel, and budget allocations of the IIE/NYUAD Program, including supervision of direct reports (3), international contractors through a third-party Employer of Record (EOR) (4), and a dotted-line (matrix) reporting structure for outreach officers in IIE International Offices (4).
The Senior Program Manager represents IIE/NYUAD in interactions with NYUAD admissions leadership and team members.
Essential Functions: Manages the daily activities of the NYUAD program, including overseeing operations, budget allocations, personnel, and policy decision-making.
Provides guidance and direction to a global team of international recruitment professionals to achieve program deliverables including accountability of each team deliverables in five different world regions.
Manages employment of outreach officers through an EOR, including establishment, maintenance, and tracking of processes for payroll, expenses, reimbursements, vendor payment, and PTO.
Oversees the development of an international recruitment plan and strategy to identify and recruit a competitive and diverse international student applicants for all academic programs prioritizing students from regions relevant to the Scope of Work.
Responsible for the development of required, measurable, and outcome-based comprehensive progress reports on international student recruitment and outreach activities, in addition to target application data to communicate progress, challenges, and strategies to NYU and NYUAD leadership.
Develops customized and data-driven assessments of all recruitment initiatives to ensure required outcomes for recruitment plans are adequately accomplished.
Empowers team members to take a well-informed, data-driven, and strategic approach to country-level and regional-level outreach through providing guidance, training, and support.
Develops user-friendly recruitment resources and tools with assistance from the Business Process Analyst to inform recruitment planning and decision making.
Assesses ongoing regional strategies based on application targets, adjusting as required.
Responsible for program budget allocations between regional teams to allow for changes in program needs; monitors budget expenditures and provides input into policies; realignment of funds within various project and activity charge codes Oversees the planning and travel for all team members to recruitment and yield functions, including school visits, recruitment fairs, prospective student receptions, and yield events.
Develops and implements comprehensive onboarding/training of new team members and ongoing trainings for all IIE/NYUAD team members.
Manages full-team events including annual virtual January Retreat, Summer "mini sessions
Remote working/work at home options are available for this role.
Sr Program Manager – Semiconductor Manufacturing & Supply Chain Decarbonization
IntePros is seeking a Sr Project Manager to identify, structure, and deploy projects that reduce emissions across semiconductor manufacturing and supply chain operations, supporting climate commitments.
This role will lead cross-functional initiatives focused on decarbonization, operational innovation, and measurable emissions reductions while partnering with engineering, procurement, operations, and sustainability teams.
Primary Responsibilities
- Identify emissions reduction opportunities across semiconductor manufacturing and supply chains
- Develop business cases, ROI analysis, and implementation roadmaps for decarbonization initiatives
- Lead innovation projects from concept through execution, ensuring on-time and on-budget delivery
- Coordinate cross-functional teams across engineering, operations, procurement, and sustainability
- Serve as a subject matter expert on semiconductor manufacturing processes and emissions sources
- Build relationships with suppliers, manufacturing partners, and technology providers
- Establish KPIs, dashboards, and reporting frameworks to measure project and emissions impact
- Document outcomes and prepare final program reporting
Required Qualifications
- 7+ years of experience in project management, innovation, or operations within semiconductor manufacturing or supply chain environments
- Strong knowledge of semiconductor manufacturing processes
- Experience leading complex innovation or operational improvement projects
- Excellent stakeholder management and analytical skills
- PMP, Lean Six Sigma, or similar certification
- Ability to work independently and deliver impact quickly in a contract role
Preferred Qualifications
- Experience with sustainability or decarbonization initiatives in semiconductor or electronics manufacturing
- Knowledge of Scope 1, 2, and 3 emissions
- Familiarity with frameworks such as GHG Protocol, SBTi, or CDP
- Background in semiconductor engineering, materials science, or advanced manufacturing
Role Impact
- This role will drive immediate, measurable impact on semiconductor decarbonization initiatives during a critical 12-month period leading up to 2030 climate targets.
Program Manager – Electric Utilities (90% Remote | Kentucky)
Coalesce Management Consulting (CMC) is seeking an experienced Program Manager to lead a portfolio of utility projects (~$200M+) for a major client. This is a 5-year engagement offering strong leadership exposure and long-term stability.
Key Responsibilities
- Support and help in leading Utility Company’s project portfolio
- Oversee project pipeline, reporting, and stakeholder communication
- Ensure compliance with regulatory and safety standards
- Drive performance, resource planning, and delivery excellence
Requirements
- Program Management experience within Electric Utilities
- Experience managing large-scale project portfolios
- Strong leadership and stakeholder management skills
- Willingness to travel ~1-2x/month as needed
What’s on Offer
- 90% remote (Kentucky-based)
- Travel fully expensed
- Competitive pay + retention bonus
- Annual development allowance
For a confidential discussion, please contact
The role is generally full-time • Field Work: 4 out of 5 days are spent in the field throughout the PECO service territory.
• The work schedule for this position is hybrid.
The role is generally full-time Overview • Our client is seeking a Vegetation Program Manager to oversee and audit field activities within the PECO service territory.
This role is primarily field-based, focusing on the safety and performance of vegetation management vendors while serving as a key point of contact for customer concerns.
The successful candidate will balance independent field inspections with weekly office-based staff meetings to ensure project alignment and compliance with company policies.
Responsibilities • Audit vegetation management vendor field activities, including comprehensive safety checks.
• Assess vendor performance through regular quality checks to ensure work meets established standards.
• Meet with customers face-to-face in the field to address questions and resolve concerns escalated by vendors.
• Maintain compliance with all company policies and procedures during all customer and vendor interactions.
• Utilize Microsoft Asset Suite and GIS tools to track project progress and manage vegetation data.
• Participate in weekly team staff meetings at the main office building and collaborate with team members as required.
• Escalate customer’s concerns to Senior Program Manager when unable to resolve customer’s initial concerns.
• Meet with Senior Veg Program Manager, vendors, and other stakeholders in the field to confirm scope and address site specific issues.
Required Skills & Experience • 1 to 5 years of experience in vegetation management, arboriculture, or a related field.
• Demonstrated safe driving record and behaviors for frequent travel throughout the service territory.
• Proficiency in Microsoft Office Suite, Microsoft Teams, and Microsoft Asset Suite.
• Technical proficiency in GIS software for program management.
• Strong program management and professional writing skills.
• Excellent communication skills with the ability to comfortably represent company positions to customers face-to-face.
• Empathetic listening skills and a learning mindset when dealing with customer property and vegetation concerns.
Preferred Skills & Experience • Bachelor’s degree in arboriculture, horticulture, environmental science, or landscaping.
• Hands-on experience in tree services, landscaping, or related field work.
• Familiarity with arboricultural equipment and commercial vehicles.
• Experience as an emergency or first responder.
Sincerely, Preetam Raj Lead Technical Recruiter nTech Workforce Inc.
D: 41 EXT: 726 E: preetam(at)ntechworkforce(dot)com
TRC’s client is partnering with an innovative and rapidly growing aerospace manufacturer to identify a Senior Program Manager – Turbine Engines. This organization combines the stability and resources of a global leader with the agility of a startup, offering a unique opportunity to play a key role in shaping next-generation propulsion systems while helping scale U.S. operations.
Summary
The Senior Program Manager will lead complex aerospace programs across sustainment, new product development (NPD), and R&D initiatives for small turbine engine platforms. This role blends technical program execution with business operations leadership, including support of facility expansion and production ramp-up. The ideal candidate thrives in a fast-paced, build-oriented environment and can drive cross-functional alignment from concept through production and beyond.
Responsibilities
- Lead planning, execution, and delivery of turbine engine programs across sustainment, development, and R&D
- Own program scope, schedules, budgets, risks, and deliverables
- Serve as primary interface for government and commercial customers
- Coordinate cross-functional teams across engineering, manufacturing, quality, and supply chain
- Ensure compliance with aerospace and defense regulations (DFARS, ITAR, FAA/DoD requirements)
- Track and report earned value metrics (EVM), KPIs, and program performance to leadership
- Drive lifecycle management including warranty support and obsolescence strategies
- Lead NPD efforts from concept through prototyping, qualification, and production readiness
- Support proposal development, SOW definition, and cost estimation for new programs
- Align R&D milestones with business objectives and program deliverables
- Support operational scaling, capacity planning, and production ramp initiatives
- Assist with facility expansion, including layout planning, capital equipment, and contractor coordination
- Partner with finance, HR, IT, and supply chain to align infrastructure with program growth
Requirements
- Bachelor’s degree in Engineering, Business, or related technical field (Master’s or PMP preferred)
- 7+ years of experience in aerospace or defense manufacturing
- 3+ years of program management experience leading complex technical programs
- Hands-on experience with Earned Value Management (EVM) and scheduling tools (MS Project or similar)
- Strong understanding of full aerospace lifecycle (design, prototyping, qualification, production, sustainment)
- Familiarity with DoD/FAA regulations, DFARS, and ITAR compliance
- Proven ability to lead cross-functional teams and manage multiple concurrent programs
- Experience with lean manufacturing, operations scaling, or facility startup environments
- Strong communication, negotiation, and problem-solving skills
- Ability to operate effectively in a fast-paced, evolving environment
The successful candidate will be responsible for a portfolio of major strategic initiatives focused on improving operational efficiency, reducing manual effort, and enhancing delivery performance across our global supply chain operation. This role requires deep technical expertise, strong program management skills, and the ability to drive complex, cross-functional initiatives that span multiple regions and business units.
Key job responsibilities
Strategic Leadership & Roadmap Execution
- Own and drive the multi-year technology roadmap for RDPI Supply Chain, defining product vision and strategy for technology fulfillment automation services
- Partner with engineering, operations, and business stakeholders to prioritize technology investments and balance short-term wins with long-term architectural goals
Program Delivery
- Lead development and implementation of five major strategic initiatives: Automated Demand Program Management System, Technology Fulfillment Digital Process Agents, Simple Integration Service, AI-driven chatbot expansion, and Cost & Asset Explorer
- Drive intelligent automation to monitor and coordinate customer ordering, procurement, build, and logistics processes across all demand streams
Technical Architecture & Innovation
- Collaborate with engineering teams to design and implement layered microservices architecture leveraging AWS cloud-native services, AI/ML capabilities, and Domain-Driven Design principles
- Champion adoption of advanced AI/ML technologies, including Agentic AI systems with autonomous decision-making capabilities
Stakeholder Management & Metrics
- Serve as primary technical liaison between RDPI Supply Chain leadership, engineering teams, and business stakeholders across global operations
- Define and track KPIs for delivery performance, order processing efficiency, inventory optimization, and cost management
- Foster innovation culture while providing technical guidance and mentorship to cross-functional teams
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
Operations Technology Solutions (OTS) is the invisible scaffolding empowering and protecting Amazon's global operations. We delight our customers with flexible, low touch, and cost-efficient IT network, wireless, and end-user devices featuring unparalleled resilience and security. To scale our reach and remove technology barriers for customers, we leverage data, analytics, and automation. We obsess over continuous improvement in our people, process, and technology to enhance customer experience while maintaining stability, security, and speed to market for the largest operations network in the world.- Bachelor's degree
- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
- Experience in an operational environment developing, fast-prototyping, piloting and launching analytic products
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in technical product management, program management or engineering
- Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making
- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Technical Expertise: As an experienced Product Manager - Technical, you possess a deep, well-rounded technical expertise across a wide range of critical systems and technologies, including operating systems, databases, network infrastructure, virtualization, and cloud computing (AWS). You are fluent in evaluating the capabilities and limitations of these technologies, and can adeptly select the most appropriate solutions to meet specific product requirements.- Experience performing statistical analysis of data using SQL, Excel and other tools
- Experience in building and driving adoption of new tools
- Experience with technologies like Hadoop, Rules based systems and Machine learning
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TN, Nashville - 143,7 ,300.00 USD annually
USA, TX, Austin - 151,2 ,600.00 USD annually
Role: Data Center Capacity Planning – Technical Program Manager (TPM)
Location: Sunnyvale, CA (Onsite)
Role Summary
The Data Center Capacity Planning TPM forecasts, plans, and coordinates data center infrastructure capacity (power, space, cooling, network, and compute) to ensure future demand is met efficiently and reliably.
Key Responsibilities
- Forecast short- and long-term capacity needs for compute, storage, network, power, space, and cooling.
- Develop and maintain capacity models, demand projections, and growth plans for data center infrastructure.
- Lead cross-functional programs with engineering, operations, finance, and supply chain to ensure capacity is delivered on schedule.
- Track utilization metrics and identify risks such as capacity shortages, stranded capacity, or overprovisioning.
- Drive planning cycles for data center expansion, hardware deployment, and infrastructure upgrades.
- Build dashboards and reports for capacity trends, forecasts, and executive updates.
- Define processes and tools to improve forecasting accuracy and infrastructure efficiency.
Required Skills
- Strong program management and cross-team coordination.
- Experience with infrastructure capacity planning (compute, storage, network, power, cooling).
- Data analysis and modeling (Excel, SQL, Python, or similar).
- Understanding of data center architecture and cloud infrastructure.
- Ability to translate technical capacity needs into business planning.
Typical Background
- 5–10+ years in program management, infrastructure planning, or data center operations.
- Experience in hyperscale cloud, colocation, or enterprise data centers.
We are hiring a senior product manager with 5-10 years of experience. This is our first PM hire: you'll work directly with the CEO/Head of Product and be an integral part of how we build.
Solin: The largest marketplace for fitness programs & challenges from creators. We also have a consumer subscription offering (similar to Amazon Prime's subscription) that incorporates AI-personalized nutrition + platform benefits.
Our mission is to make the world a healthier place. We're growing fast, and we're looking to add a product manager to accelerate our product.
Role
Three traits are incredibly important for this role:
- High-ownership execution: You can independently take a feature from loose problem definition to polished, production-ready feature with strong specs, clear rationale, and thorough edge-case coverage. You also must incorporate feedback quickly: this includes feedback for yourself/role and feedback on our product.
- Detail-oriented: You must have attention to detail.
- Sharp product instincts grounded in data: You have strong intuition for what will move users and you back it up with data.
Project Snapshots
Recent advances in AI have expanded what's possible with our product and are a primary focus. Examples of recent projects you would have been involved with:
- AI Powered & fully featured macro tracker that fit into our consumer subscription
- Functionality for our AI nutrition agent that enables users to customize high-protein meal plans
- Integrating AI into our creator onboarding flow to decrease friction and time to launch
Product team & approach
- Our product approach is focused, fast, and opinionated. We prioritize retention and daily engagement.
- 90% of your work will be in our app; ~10% will be mobile and desktop browser
- We prefer to learn quickly through idea iteration and testing new concepts vs. excessive amounts of customer calls or data analysis, fully built-out prototypes, etc. (we do these things, but in moderation)
A bit more
- Ideally you have a passion for wellness and fitness to align with our mission (make the world a healthier place)
- Unlimited PTO (just needs to get OK’d by team) + fully covered healthcare (most companies deduct a portion of healthcare premiums from your paycheck - we don’t - we cover it all).
Requirements
- 5-10 years owning product execution working with design and engineering (mobile-first preferred)
- Desire and ability to push product fast is necessary. Our pace of iteration will determine our success.
- Incredibly detail-oriented
- Experience owning features end-to-end: discovery → scoping → spec → ship → measure
- Comfortable with data: you can pull your own metrics, run cohort analysis, and design experiments
- Experience with subscription, habit-forming, or health/fitness products is a strong plus
- Willingness to work with AI is a must
We are in-office Mon-Fri 8:45a-6pm (our office is on Abbot Kinney in Venice). No exceptions.
Compensation for this role is $130k-$220k depending on your fit and experience.
The product manager we hire is going to join an incredible and growing team. This role comes with real ownership: you’ll be trusted to work autonomously, and as you prove you’re ready, you’ll earn more autonomy. We value great execution and thoughtful, creative solutions. This is hard work, but it's deeply rewarding.
The Senior Operations Manager is responsible for the day-to-day performance of Ship Essential’s New York warehouse. This role leads the building with urgency, discipline, and a strong floor presence. You will manage Operations Managers, Leads, and Associates to ensure SLAs are met every day, workflows are executed consistently, and the warehouse operates as a high-performing system.
This role reports to the Director of Warehouse Operations, who oversees both NY and LA. The Senior Operations Manager is the senior on-site leader in New York and owns execution, planning, and accountability for the building’s daily operating rhythm.
Ship Essential is a city-based 3PL built for the next generation of consumer brands. We provide inventory storage, e-commerce fulfillment, returns processing, and retail replenishment from our warehouses in New York and Los Angeles. Our partners are some of the fastest-growing brands in the market. They move quickly, they launch often, and they expect precision.
We’re building an operation that can keep up with that pace. We run disciplined warehouses, we sweat the details, and we create flow so inventory is always ready to sell and orders go out on time. If you like high standards, real ownership, and building something that scales, Ship Essential is the place to do it.
Operational Accountability
- Take primary ownership of daily warehouse performance, ensuring SLAs are met or exceeded every day.
- Oversee all aspects of daily operations, including inbound, outbound, inventory control, and exceptions, ensuring seamless execution and alignment with company goals.
- Maintain accountability for on-site execution and outcomes, with a bias toward action and problem-solving.
- Ensure all SOPs are documented, trained, and followed, holding managers accountable for compliance.
- Build and manage weekly labor plans based on inbound schedules, outbound volume, and operational priorities.
- Forecast capacity constraints and plan staffing and workflows to avoid backlogs and missed SLAs.
- Set daily priorities for the building and ensure labor is deployed to the highest-leverage work.
- Monitor throughput throughout the day and rebalance labor across functions to protect flow and service commitments.
- Share responsibility for hitting warehouse profitability and cost targets, in partnership with the Warehouse Leadership and Finance.
- Ensure labor hours, materials, and value-added services are tracked accurately and charged appropriately to brands.
- Control labor costs through disciplined scheduling and productivity management, aligning workforce levels to demand.
- Monitor spend and operational waste and drive corrective actions when performance drifts from targets.
- Focus on the performance and development of Operations Managers and Leads, ensuring they have the resources, training, and support needed to succeed.
- Actively coach, lead, and manage managers, stepping in alongside them to tackle challenges and lead by example.
- Ensure managers meet targets and deadlines, providing clear feedback and guidance to improve team performance.
- Take ultimate responsibility for manager success. If their teams fail, the Senior Operations Manager takes ownership and drives correction.
- Audit, improve, and execute on workflows across receiving, inventory movement, picking, packing, returns, and exceptions to maximize efficiency and effectiveness.
- Drive improvements to warehouse metrics, including order accuracy, on-time shipment, inventory accuracy, dock-to-stock timing, and returns SLA.
- Champion continuous improvement by identifying inefficiencies, implementing solutions, and standardizing best practices.
- Actively monitor workflows to identify bottlenecks and ensure teams operate with urgency and consistency.
- Uphold and embody Ship Essential’s Principles for Operating a Warehouse, ensuring they are practiced at every level of the organization.
- Serve as a torchbearer of Ship Essential’s values, promoting excellence, resourcefulness, and a relentless focus on the customer experience.
- Operate with a strong sense of urgency, ensuring no issues are left unresolved and every problem is met with swift action.
- Monitor the profitability of each brand we serve, ensuring costs are captured and billed appropriately.
- Use data to evaluate account performance, identify operational drivers of margin erosion, and partner with account teams to improve performance.
- Partner closely with Warehouse Account Managers to align on brand priorities, inbound schedules, special projects, and escalations.
- Ensure WAMs have clear, accurate operational visibility to support brand communication and expectation setting.
- Establish clean escalation paths and fast response loops for order issues, inbound discrepancies, returns edge cases, and compliance concerns.
- Maintain a strong internal service mindset, ensuring operational execution supports brand trust and retention.
- Provide clear reporting to the Director of Warehouse Operations on performance, risks, staffing, and operational priorities.
- Surface issues early, propose solutions, and maintain a forward-looking view of capacity and constraints.
- Maintain strong operational visibility so leadership is never surprised by performance, backlogs, or service risk.
Experience
- Minimum of 5 years in 3PL, logistics, supply chain, or warehouse management, including significant experience leading large teams.
- Proven success running day-to-day warehouse operations with high standards and consistent SLA performance.
- Experience working with Warehouse Management Systems and EDI.
- Strong leadership skills with the ability to coach, motivate, and hold managers accountable.
- Excellent problem-solving abilities and a bias for action.
- Strong planning, forecasting, and labor management capabilities.
- Adept at managing up and providing clear reporting to senior leadership.
- Strong organizational and analytical skills, with the ability to track and improve KPIs.
- A relentless drive for operational excellence and high standards.
- A bulwark against entropy, decisive and focused on delivering results.
- Commitment to living Ship Essential’s Principles and Values every day.