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Customer Service Support Supervisor
The Customer Support Service Supervisor is responsible for the independent oversight of all dispatch operations within their assigned service team, territory, or region. Acting as the primary point of contact within the Service Coordination group, the Supervisor ensures seamless communication among customers, technicians, and management, while delivering timely and efficient customer service. This role serves as both a subject matter expert in Customer Support Services Team (CSST) processes and a trainer/mentor for Service Coordinators and administrative staff. With minimal direct oversight, the Supervisor exercises sound judgment and decision-making authority to resolve issues, enhance processes, and ensure adherence to service and company standards.
Principal Duties and Accountabilities:
Supervision & Leadership
- Serve as the direct line of support for Service Coordinators/Administrative Assistants within the region.
- Monitor, train, and mentor Service Coordinators, ensuring clear understanding of processes, compliance, and performance expectations.
- Conduct quarterly performance reviews and routine one-on-ones with assigned team members.
- Support Operations Manager in maintaining appropriate staffing levels by communicating manpower needs.
- Participate in performance management, coaching, and the evaluation process for service staff.
- Collaborate with the Director of the Customer Service Support Team on team compensation, benefits, and feedback initiatives.
- Utilize software platforms to review team and operational reports, track goal achievement, and identify opportunities for process and performance improvements.
- Ensure accurate and compliant execution of customer portal management activities performed by the Senior Service Coordinator, providing oversight and guidance as needed. Serving as backup
- Seek approval from management before enforcing exceptions to CSST policies or taking disciplinary action.
Dispatch Operations
- Manage all aspects of dispatch operations, including scheduling, prioritization, and technician assignments.
- Maintain the service work order process—ensuring accurate client/job creation, scheduling, and tracking in the Dispatch Board.
- Monitor ongoing service work assignments and technician locations through active communication.
- Receive and process incoming customer service requests; make rapid decisions to route calls appropriately.
- Act as point of escalation for complex service issues or customer concerns.
- Utilize data and analytics to identify service trends and efficiency opportunities.
- Manage weekly payroll and timekeeping for assigned technicians, acting as back up to the Service Coordinators as needed.
- Provide backup support to Service Coordinators as needed.
Job Management
- Establish new work orders in the accounting system for both new and existing customers.
- Partner with Project Managers, Account Managers, and Technicians to ensure timely work order completion and billing accuracy.
- Ensure proper documentation and accuracy in all service-related information.
Sales Collaboration
- Partner with the Sales department by providing insights into service capabilities, scheduling considerations, and resource requirements to support customer proposals and service agreements.
- Attend site walks for new service agreements; meet directly with customers to gather and verify accurate billing information, site details, and key contact information.
- Collaborate with Sales to ensure smooth handoffs from the pre-sales process to active service delivery, helping establish realistic customer expectations and seamless onboarding.
Process Improvement & Development
- Regularly evaluate customer support and operations processes; recommend enhancement opportunities to the department director.
- Stay current with industry best practices, service software applications, and workflow optimization strategies.
Education:
- High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
- General courses in accounting preferred.
Experience:
- Minimum 4 years’ experience in a customer service-related role with exposure to operations or accounting administration.
- Minimum 3 years’ experience as a Service Coordinator or Dispatcher.
- Knowledge of commercial HVAC systems, equipment, and terminology required.
- In-depth understanding of dispatch center operations, scheduling, and resource allocation.
- Proficiency with service software systems and Microsoft Office Suite; knowledge of Access and accounting platforms preferred
Knowledge, skills, and abilities:
- Proven ability to work independently, make proactive decisions, and prioritize effectively in high-volume, fast-paced environments.
- Strong leadership and mentoring skills with ability to foster collaboration within the team.
- Excellent customer service and interpersonal skills; able to handle escalated issues with professionalism.
- Exceptional organizational skills with attention to accuracy in scheduling, records, and customer information.
- Strong problem-solving and analytical skills; ability to interpret data for improved decision-making.
- Effective verbal and written communication skills with customers, staff, and management.
- Demonstrated confidentiality and professionalism with sensitive topics (payroll, benefits, performance).
- Commitment to professional growth and the development of new skills to support evolving operational and technological needs
- Ability to adapt to changing circumstances, handle unexpected challenges, and remain composed under pressure.
- Proficiency in operating computer systems, software, and communication devices required for dispatch operations, including data entry and handling various administrative tasks.
- Capacity to analyze complex situations, identify patterns, and make informed decisions in a fast-paced and time-sensitive environment.
- Capability to handle high-pressure situations, such as managing urgent service calls or resolving conflicts, while maintaining composure and professionalism.
- Ability to quickly assess problems or issues, evaluate available options, and implement effective solutions to maintain service quality and customer satisfaction.
- Skill to make sound judgments based on available information, company policies, and customer needs, ensuring the best outcomes for all parties involved.
- Flexibility to adjust plans, schedules, and resource allocation in response to changing priorities, emergencies, or unforeseen circumstances.
Physical and/or travel demands:
- Some travel may be required.
- This position is done in a typical office setting, mostly sitting at a desk. Frequent use of computer keyboard, monitor, and telephone. Some standing, bending, and lifting light files is required.
- May require occasional bending, stooping, and lifting of files, light office equipment, etc.
Benefits and Compensation:
- The range for this position has been established at $72,000 to $101,000 per year and is U.S. Engineering - Service's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets
- Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and/or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.
To apply, please visit must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.
U.S. Engineering - Service is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.
U.S. Engineering - Service is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $117,900 to $131,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Performs advanced technical/engineering problem solving in support of nuclear plant operations. Responsible for technical decisions. Possesses excellent knowledge in functional discipline and its practical application and has detailed knowledge of applicable industry codes and regulations.
Primary Duties and Accountabilities
- Provide in-depth technical expertise to develop, manage and implement engineering analysis, activities and programs.
- Provide technical expertise and consultation through direct involvement to identify and resolve equipment and system problems.
- Provide complete task management of engineering issues.
- Perform engineering and technical tasks as assigned by supervision applying general engineering principles
- Accountable for the accuracy, completeness, and timeliness of work ensuring proper configuration management and assuring that standard design criteria, practices, procedures and codes are used in preparation of plans and specifications.
- Perform independent research, reviews, studies and analyses in support of regulatory/technical projects and programs.
- Recommend equipment, new concepts and techniques to improve performance, simplify construction, reduce costs, correct design or material flaws, or comply with changes in codes or regulations.
- Must be willing to travel 10-50% of time, which may be to another Constellation Clean Energy Center.
- All other job assignments and/or duties pursuant to company policy or as directed by management to include but not limited to: (positions outside of department in support of outage activities etc.)
Minimum Qualifications
- Bachelor's degree in engineering (chemical, civil/structural, electrical, industrial, mechanical or nuclear) or technical discipline (e.g. chemistry, computer science, mathematics, or physics) with 5 years of industry experience or 3 years of Constellation Reactor Services department experience OR
- Current or previous Senior Reactor Operator license with 5 years of industry experience or 3 years of Constellation Reactor Services experience department OR
- Associates/non-technical 4-year degree/completion or a relevant, skilled trades apprenticeship program (e.g., boilermaker, pipefitter, operating engineer) with 7 years of industry experience or 5 years of Constellation Reactor Services department experience OR
- High school diploma/GED with 9 years of industry experience or 7 years Constellation Reactor Services experience department
- Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
- Professional Engineer Certification
- Advanced technical degree or related coursework
- Design Engineering Qualifications
- Fuel Handling Qualifications and Experience
- Lifting and Rigging Experience
- Master Rigger Qualification
- Work Planning Qualifications
- Procedure Revision Experience
- Supervisory Qualifications and Experience
- P6 Scheduling Experience
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $126,000 to $140,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Responsible for the direction, assignment, and coordination of Turbine Floor Outage Execution to support safe, reliable, and efficient outage activities consistent with Constellation and Clean Energy Center (CEC) goals. Enforce at all times procedure use and adherence, Human Performance (HU) fundamentals, Technical Human Performance (THU) techniques, and provide coaching and mentoring as necessary to achieve continuous improvement.
Primary Duties and Accountabilities
- Effectively direct turbine floor personnel to assure all assigned maintenance activities are performed safely and effectively, by qualified workers, and in accordance with procedures and schedules.
- Participate in various aspects of work control coordination, scheduling, and engineering meetings involving online and refuel outage activities, to ensure that work is properly assigned, planned and ready to execute.
- Effectively communicate and address CEC and personnel issues to the appropriate levels of Outage Services & Alliances (OS&A) and CEC management. Foster open communications and collaboration between all organizations internal and external to OS&A.
- Oversee project activities of multidisciplinary team regarding turbine generator disassembly and reassembly, coordination of turbine deck lay-down, mobilization of equipment and tooling as well as interfacing with management and specific contract personnel. Satisfy contractual obligations, meet project milestones, and optimize short-term and long-term company profit by effectively managing and facilitating resources.
- Understand, support, and administer all OS&A processes, such as the training program, surveillance program, procedure revisions, and Corrective Action Program (CAP) to ensure effective work practices. Identify and support improvement opportunities and development, implementation, and performance monitoring of all Business Goals and objectives.
Minimum Qualifications
- Bachelor's degree and 5 years of related experience OR
- Current or previous Senior Reactor Operator (SRO) license with 5 years of related experience OR
- Associate's degree with 7 years of related experience OR
- High school diploma/GED with 9 years of related experience
- Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
Original Equipment Manufacturer (OEM) training as applies to discipline in reactor, turbine, or steam generator projects
Who We Are
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $162,000 to $180,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Primary Purpose of Position
Manage and monitor the work activities of the assigned regional valve services organization to ensure a productive workforce that supports all divisional, departmental, Clean Energy Center (CEC) and corporate goals while in accordance with all company policies and local, state, and federal regulations.
Primary Duties and Accountabilities
- Provide guidance and oversight to regional Valve Services group during online and outage activities execution functions through routine performance monitoring, audits, self-assessment, and lessons learned for continuous improvement.
- Collaborate and interface with CECs to plan, schedule, and execute work activities.
- Manage and monitor department resources and budgets to ensure optimum performance and equipment reliability.
- Hire, develop, retain and mentoring of talent required to support the organization.
- All other job assignments and/or duties pursuant to company policy or as directed by management to include but not limited to: (Emergency Response duties and/or coverage, Department duty coverage and/or call out, and positions outside of department in support of outage activities etc.)
Minimum Qualifications
- Bachelor's degree with 8 years of related experience OR
- Current or previous Senior Reactor Operator (SRO) license with 8 years of related experience OR
- Associate's degree with 10 years of related experience OR
- High school diploma/GED with 12 years of related experience
- Supervisory and/or managerial experience
- Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties
Preferred Qualifications
- Experience in nuclear power plant operations
- Electrical experience within the realm of Motor Operated Valve planning
- Valve / outage planning experience
- P6 / scheduling experience
We are seeking a skilled and dedicated Diesel/Truck Mechanic to join our team. The ideal candidate will have a strong background in vehicle maintenance and diesel/gas engine repair, with the ability to work on a variety of vehicles - pick up trucks to heavy-duty vehicles. This role requires proficiency in using hand tools and diagnostic software. The Mechanic will play a crucial role in ensuring the reliability and efficiency of our fleet.
*Duties*
* Perform routine maintenance and repairs on engines and related systems.
* Diagnose mechanical issues using appropriate testing equipment and techniques.
* Conduct repairs on trucks, vehicles & trailers, ensuring compliance with safety standards.
* Utilize hand tools and power tools effectively for various repair tasks.
* Operate forklifts and other heavy equipment safely during repair processes.
* Maintain accurate records of repairs, services performed, and parts used.
* Collaborate with team members to troubleshoot complex mechanical problems.
* Stay updated with industry trends and advancements in diesel technology.
*Experience*
* Proven experience in diesel/gas engine repair
* Familiarity with vehicle maintenance procedures and safety protocols.
* Hands-on experience is highly desirable.
* Ability to weld and fabricate components as needed for repairs.
* Strong problem-solving skills and attention to detail are essential for success in this role.
* A valid driver's license is required; additional certifications related to vehicle repair are a plus.
Join us as we strive for excellence in service delivery through skilled mechanics who are passionate about their craft!
Job Type: Full-time
Pay: $22.00 - $35.00 per hour
Benefits:
* Health insurance
* Paid time off
* Retirement plan
People with a criminal record are encouraged to apply
Experience:
* Diesel engine repair: 2 years (Preferred)
* Mechanical knowledge: 2 years (Required)
Ability to Commute:
* Columbia, MO 65202 (Required)
Work Location: In person
Job Description
Construction Services Manager
Consolidated Supply Co. a Pacific Northwest plumbing, hydronic heating, and water works wholesale distributor has an opening for a Construction Service Manager.
Job Description:
This position coordinates, directs work, and performs activities for the Company's Construction Services Division business segment. Strong knowledge and aptitude of underground water and sewer pipeline components and how they are assembled and repaired. Clear familiarity and aptitude of equipment, testing procedures, and safety precautions. Organization, leadership, and attention to detail. Capable of confidently operating power equipment and safely handling potentially caustic chemicals. Ability to develop customer, manufacturer, public utility, and team member relationships and to respond well to adversity and conflict. This position will engage in performing the services and directing work of trained company employees performing them. Safe practices and adherence to CSCO standards, state and local standards and laws as required.
Qualifications:
* Passing grade in the State of Oregon Contractor's License Examination
* Must have a valid state driver's license and possess or be able to obtain a DOT medical card
* High school education or equivalent and a minimum of 5 years of experience in the underground pipeline installation and/or supply industry. 2 years of experience in leading or directing the work of others
* Perform and lead Contractor Services, including scheduling, dispatching, and billing
* Good written and verbal communication skills
* Understand and follow AWWA and local jurisdiction standards
Consolidated Supply Co. offers:
* Competitive Pay
* Retirement Plan- 401(k) Salary Deferral Program w/ Company Match & Profit Share
* Medical, Dental, Vision, and Life Insurance
* Long-Term Disability
* Paid Holidays, Sick, and Vacation
* Career Advancement Opportunities
* Employee Recognition Programs
This safety sensitive position requires a pre-employment drug screen.
Equal Employment Opportunity/M/F/disability/protected veteran status.
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Job Description
The role of the Roadside Technician position in our company can be broken down into one sentence: "An emergency response tire technician for semi-truck fleets". To elaborate a bit further; when a customer has a tire related failure, a Technician is dispatched to the customer's location to repair or change the tire. This means that a Technician is expected to be roadside when performing their job duties. During times when there are no service calls pending, Technicians will be expected to help mount orders, clean and organize the shop, and other general duties as needed.
Responsibilities:
* Complete work and repair orders in a timely fashion
* Estimate time and extent of repairs
* Work nights and weekends on a rotating call schedule, All after-hours service calls are compensated at a premium pay rate with guaranteed minimums.
* Must be able to work in a fast pace high impact industry
* Servicing Commercial Tires including dismounting, mounting, and repairing any type of tire.
* Perform match mounting, match mating dual assemblies, and radial runout as necessary.
* Inflating of tires to prescribed PSI per load requirements.
* Complying with OSHA regulations and safety requirements including; how wear proper PPE, use tire cages, and follow all other safety policies and procedures.
Qualifications:
* Previous experience in maintenance or other related fields recommended but not required
* Familiarity with maintenance tools and equipment recommended but not required
* Ability to handle physical workload
* Deadline and detail-oriented
* Must have a valid drivers license and meet commercial driver qualification requirements
* Must be able to pass a back ground check
* Must be able to pass a DOT physical
* Must be 21 years of age or older
* Legally authorized to work in the U.S. without company sponsorship now or in the future
We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Are you ready to advance your career? Flynn Arby's is seeking a Shift Manager to join our outstanding team. As a leader in the Food/Hospitality industry, Flynn Arby's is renowned for its exceptional service and impeccable execution. We are searching for a skilled professional who is driven, thorough, and dedicated to providing exceptional customer experiences. If you thrive in a dynamic setting and want to make a substantial difference, this opportunity is perfect for you!
Responsibilities:
- Oversee the detailed execution of operational tasks, including food preparation, customer service, and cleanliness
- Train and develop team members to ensure they consistently deliver exceptional service
- Strictly adhere to all company policies and procedures to maintain a high standard of quality
- Successfully implement strategies to drive sales and achieve financial targets
- Monitor and maintain inventory levels to reduce waste and improve efficiency
- Collaborate with other Shift Managers and the management team to continuously improve processes and procedures
Requirements:
- Minimum of 2 years of experience in a supervisory role in the Food/Hospitality industry
- Proven ability to lead a team and deliver exceptional customer service
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to work in a fast-paced and high-pressure environment
- Flexible availability, including evenings, weekends, and holidays
This position offers a robust benefits package, Health Savings Account (HSA), Short & Long Term Disability, Life Insurance, Legal Plan, Pet Insurance, Employee Assistance Program (EAP), 401(K) Plan + Company Match, Paid Time Off, Employee Resource Group(s), Tuition Reimbursement program through Colorado Technical University, and much, much more! (Full Time / Part-Time must work at least 30 hours a week)
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
Your job duties as a kitchen cook include but are not limited to:
-Prepare all food items as directed in a sanitary and timely manner
-Follow recipes and presentation specifications
-Operate standard kitchen equipment safety and efficiently
-Clean and maintain station in practicing good safety and sanitation
-Assist with the cleaning and organization of kitchen and equipment
-Restock items as needed throughout the shift
-Adhere to all sanitation and food production codes
- Rutland is looking for a Restaurant Cook to join our team in Rutland, VT.
This position is full time or part time.
The restaurant cook is responsible for food preparation that meets or exceeds hospitality and service standards and must be able to prepare all foods to meet quantity and deadline requirements.
As a restaurant cook at Applebee's
- Rutland you will prepare food items according to the menu, recipes, and special dietary or nutritional restrictions.
You will also determine food and supplies needed to keep the kitchen running and stocked during service.
Cooks make sure that proper health procedures are followed.
You should maintain or exceed standards of appearance, cleanliness, hygiene, and health.
Previous cook, line cook, prep cook, sous chef or other back of house (BOH) experience is beneficial.
High school diploma or equivalent preferred but not mandatory.
Food Handlers certification or willingness to obtain.
Most importantly, a strong work ethic and a willingness to learn will help you go far at Applebee's
- Rutland.
