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Manages the development, implementation, maintenance, and support of emerging and existing systems and technologies at the CTA, including both operational and administrative software systems and associated hardware, voice/video/data networks, data warehouse and data lakes, security systems, wired and wireless infrastructure, and all associated telecommunication systems and devices.
o Champion adoption of contemporary and emerging technologies to modernize CTA’s applications, systems and platforms, tele-communication infrastructure, public transit systems and public safety systems and technologies to support and further the mission of the CTA.
o Establish and implement a strategic data plan for data storage and compliance, access, data warehouse expansion and cloud migration.
o Lead enterprise telecommunication and network infrastructure modernization programs with a strategic approach to improve reliability, performance and coverage across CTA’s facilities and field operations.
Perform audits of all legacy technologies and continue oversight of the maintenance and support of a fiber optic infrastructure, subway cellular infrastructure, UHF infrastructure and IP telephone infrastructure.
o Direct lifecycle management and continuous improvements of CTA’s enterprise systems, transit and public safety technology including control center systems, dispatch/communications platforms, camera and video platforms, radio infrastructure, incident management, transit tracking, digital signage and public address systems.
Utilize standard methodologies and quality assurance practices that reflect industry best practices.
o Lead creation and continual refinement of IT strategy and projects in cooperation with CTA leadership, departments, staff, and outside consultant staff.
o Direct and ensure implementation of IT strategy and best practices for proactive management of IT assets and infrastructure.
o Direct and ensure that customer/client IT needs are translated into tangible project goals and schedules.
Oversee the composition and research of project specifications methodology and procedures.
o Direct IT Operations (multiple service desks and field support) establishing ITIL-based processes for incident, problem, change and release management with measurable Service Level Agreements.
o In partnership with CTA’s Cyber Security team, oversee the implementation of information security infrastructure, systems, procedures, and standards in order to protect all data of the CTA from cyber security threats.
o Effectively manage multiple IT contracts and vendors, grants and budget funding.
o Collaborate with CTA Finance department to ensure proper management and record-keeping of multi-million dollar capital grant investments.
Collaborate with CTA Procurement to ensure proper management and record keeping of multi-million dollar contracts.
o Lead cloud and emerging technology functions, including migration, planning, platform operations and evaluating/operationalizing innovations that improve services and cost efficiency.
• Hold department accountable and responsible for meeting the objectives and goals of the CTA and support an innovation-focused culture and mindset.
o Provide executive and policy direction to managerial, professional, and technical staff (including vendor and contractors) engaged in implementing technology functions.
o Establish and execute programs to meet objectives and develop an organization that effectively administers area responsibilities and functions.
o Evaluate the performance of management and supervisory staff for compliance with CTA programs and policies and attainment of goals and objectives.
o Establish operational readiness, training and knowledge management programs for technology teams and business users, improving adoption, reducing downtime and strengthening front line support.
• Represent the department and the CTA with various levels of management throughout the CTA and with other local agencies.
Collaborate with management and staff in the development of strategic and operating plans of the CTA.
• Lead the preparation and administration of the Capital and Operating budget of the Technology Department.
Oversee, manage and present operating budgets and capital investment requests to top CTA management and various funding and regulatory agencies to ensure mission-critical systems and infrastructure are kept in good working order (state of good repair).
Create technology capital plan and roadmap for infrastructure, system and technology asset renewal based on lifecycle requirements.
• Hires, trains, develops, monitors, and evaluates performance of staff.
Reviews and recommends personnel actions for approval.
Develop strategies for maintaining staff skills and knowledge consistent with current industry standards.
Ensure coverage and succession planning for all personnel.
• Performs related duties as assigned.
MANAGEMENT RESPONSIBILITIES Reporting to this position may include the following jobs: Job Title • Directors • General Managers • Senior Managers CHALLENGES • Keeping abreast of new and quickly changing developments and advancements within telecommunications infrastructure, public transit technology and public safety technology.
• Designing and implementing technology programs that adapt to changing CTA and customer needs and expectations.
• Navigating a highly regulated environment to finance and procure technology.
• Managing the transformation of CTA's legacy technologies and systems to modern systems and tools while maintaining service levels of existing technologies.
EDUCATION/EXPERIENCE REQUIREMENTS • Bachelor’s degree in IT Management, Technology, or a related discipline, plus ten (10) years of experience in managing technology applications, systems, devices, telecommunications infrastructure, projects, support and operations, of which five (5) years is in a staff supervisory or management role, or an equivalent combination of education and experience.
• In addition, ten (10) or more years of experience in leading, large, cross-functional teams or enterprise-wide technology programs.
• Master’s degree in Computer Science or Information Technology Management preferred.
• Experience managing Technology department in a public agency, transportation telecommunications or utility company preferred.
• Experience leading, developing, and implementing Technology strategy preferred.
• Experience developing and managing IT Policy and standards including IT enterprise Security.
PHYSICAL REQUIREMENTS • Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
KNOWLEDGE, SKILLS, AND ABILITIES • Detailed knowledge of principles, policies, and practices of information technology, technology, and related programs.
• Detailed knowledge of the operations, services, and activities of a large-scale technology program.
• Detailed knowledge of related local, state and federal laws, rules, regulations, and collective bargaining agreements.
• Detailed knowledge of the methods and practices in budget planning and administration • Detailed knowledge of the principles of leadership, team building, motivation, and conflict resolution.
• Detailed knowledge of cyber security trends and developments in IT risk management.
• Detailed knowledge of various compliance standards (PCI DSS, HIPAA, etc.) and guidelines as relates to information technology.
• Working knowledge of public funding options and investment opportunities.
• Working knowledge of public procurement policies, contract negotiations and vendor management.
• Working knowledge in multiple technology disciplines overseen by this position.
• Working knowledge of the methods and principles of supervision, training, and performance evaluation.
• Strong leadership, team building and organizational skills, attention to detail and proven ability to handle multiple complex tasks simultaneously.
• Strong interpersonal skills with the proven ability to interact positively and successful with all levels of the organization and community.
• Strong written and oral communication skills including presentation experience to diverse audiences.
• Strong networking skills with experts in industry – solid record of maintaining and developing successful relationships.
• Strong ability to multi-task and to handle multiple programs and projects.
• Strong organization, financial, presentation, and operational skills.
• Strong analytical and problem-solving skills.
• Ability to competently plan, direct and coordinate the functions of the department.
• Ability to define, develop and evaluate objectives, standards and performance levels for assigned groups.
• Ability to review, assess, and evaluate data from various diverse sources and generate effective solutions and competent decisions.
• Ability to maintain amiable and effective working relations with management and external contacts.
• Ability to produce technical reports using desktop publishing software and other IT related systems and programs.
WORKING CONDITIONS • General office environment.
• Working conditions are normally administrative in nature, but may periodically require employee to adjust to conditions to address the technical and project support needs of the CTA.
• This position is considered a "C-List" position under the “Revolving Door” prohibition within the State Officials and Employees Act (5 ILCS 430/5-45), which contains a number of post-employment restrictions CTA employees in C-list designated positions must follow.
Among other requirements listed in this statute, CTA employees in C-list designated positions are required to follow State notification procedures to the Office of the Executive Inspector General prior to acceptance of any applicable non-State employment or may be fined significant penalties.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED • Standard office equipment.
• Personal computer and related software.
• All technologies that are information-based and generate data used by applications across the enterprise, or involve standards computing platforms running on common infrastructures, including: Centralized Computer Systems, PC's, LANs and Network Architecture Construction, Communications Technology (Radio, etc.), Intelligent Transportation Systems (ITS), Distributed Departmental Systems.
Please note, employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.
Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.
Applicants, if hired,must comply with CTA's residency ordinance.
CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve.
CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result.
If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date.
CTA will work with you to determine if an accommodation can be provided.
Job Description:
Key Responsibilities:
- Server Installation & Configuration: Install, configure, and deploy servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
- Hardware Maintenance: Perform regular maintenance and health checks on servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
- Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the servers, ensuring minimal downtime and maintaining system integrity.
- Performance Optimization: Monitor server performance and implement corrective actions to optimize hardware's efficiency, stability, and reliability.
- Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
- Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
Required Skills and Qualifications:
- Required 5 years of experience in IT support, Troubleshooting etc.
- Bachelor’s degree/High School Diploma.
- Proven experience working with servers or similar high-performance computing hardware.
- Understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
- Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
Preferred Qualifications:
- Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
- Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
- Knowledge of server management frameworks like IPMI, iLO, or similar.
- IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
- Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.
Additional Information:
Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.
Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities.
The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.
Head of Digitizing Systems & Software
Our Mission
Legacybox helps families reconnect with the most meaningful moments of their lives by digitizing and preserving recorded memories. Every tape, film reel, and photo we process represents a piece of someone’s history. Our production facility depends on reliable systems and software to handle these memories with care, and our Digitizing Systems and Software team plays a critical role in making that possible.
About the Role
Legacybox is the category leader in media digitization, processing over 150,000 customer orders per year and millions of unique analog assets across film, tape, and photo formats. Our production facility operates at the intersection of legacy physical media, custom hardware, proprietary software, and an increasingly cloud-first delivery model.
We are hiring a Head of Digitizing Systems & Software to own, evolve, and future-proof the core systems that power our digitizing plant. This role is responsible for designing, implementing, measuring, and continuously improving the end-to-end digitizing systems that convert fragile analog media into secure digital assets at scale.
This is a hands-on leadership role. It blends systems engineering, applied R&D, software-hardware integration, labor optimization, and unit-economics discipline. The work spans old and new technologies and requires comfort operating in ambiguity while building durable, repeatable systems.
Key Responsibilities
Digitizing Systems Ownership
- Own the architecture and performance of Legacybox’s digitizing systems across all formats (film, tapes, photos).
- Lead the implementation of new digitizing systems designed internally, including custom hardware, software, and workflows.
- Ensure systems are reliable, measurable, scalable, and economically sound.
R&D and New System Development
- Research, prototype, and develop next-generation digitizing setups that improve quality, throughput, and margin.
- Lead R&D initiatives from concept through production rollout.
- Identify and develop new revenue-generating systems and capabilities.
Order Management System Leadership
- Help architect, build, and lead the order management system that tracks and orchestrates millions of unique physical and digital assets annually.
- Collaborate across software, production, and operations teams to support approximately 15 distinct workflows.
- Ensure system accuracy, traceability, and resilience at scale.
Profitability and Economics
- Conduct profitability analysis on new systems, workflows, and production setups.
- Model unit economics, capex tradeoffs, labor impact, and ROI for proposed changes.
- Partner with leadership to prioritize investments based on margin and strategic value.
Labor and Time Studies
- Perform detailed time studies to understand how human labor interacts with machines and software.
- Optimize workflows to balance automation, quality, throughput, and cost.
- Design systems that respect real-world production constraints.
Measurement, Monitoring, and Troubleshooting
- Define success metrics for systems performance, reliability, and quality.
- Build feedback loops to monitor system health and identify failure points.
- Lead root-cause analysis and resolution of system errors and production bottlenecks.
Forward-Looking Technology Leadership
- Advance Legacybox’s cloud-first digitizing model and file delivery systems.
- Integrate AI considerations into capture, processing, QA, and workflow optimization.
- Continuously evaluate emerging technologies relevant to digitization, automation, and asset management.
Cross-Functional Leadership
- Collaborate closely with production, operations, software, finance, and leadership.
- Serve as a technical authority and decision-maker for digitizing systems.
- Clearly communicate system tradeoffs, timelines, and outcomes to executives.
Accountability and Outcomes
This role is directly accountable for:
- Successful delivery of R&D projects into production
- Measurable improvements in throughput, quality, and margin
- Reliability and scalability of digitizing and order management systems
- Development of new systems that create incremental revenue or cost advantage
Ideal Background
- Experience designing and operating complex production systems involving both hardware and software
- Strong systems-engineering mindset with comfort spanning physical processes and digital platforms
- Proven ability to take concepts from prototype to scaled deployment
- Fluency in unit economics, ROI analysis, and operational tradeoffs
- Experience working in high-volume, asset-intensive environments
- Comfort working with legacy technologies while pushing modern, forward-looking solutions
- Pragmatic, builder-oriented leader who earns credibility on the floor, not just in planning meetings
Benefits
- Healthcare coverage that includes medical, dental, and vision plans.
- Health Savings Account eligibility.
- Short-term disability plan available after the 30-day waiting period.
- Free 24/7 access to TextCare for medical support.
- Retirement plan with employer match, available after six months for employees age 21 or older.
- Paid parental leave
- Paid time off, accrued bi-weekly.
Work Environment
This role is hybrid / onsite at Legacybox’s digitization facility in Chattanooga, where thousands of family memories are carefully handled and preserved every day. You will work closely with production leadership and frontline teams to ensure operational excellence.
Why Join Legacybox
Legacybox is growing and innovating, and our production team sits at the heart of that transformation. As Head of Digitizing Systems and Software, you will have the opportunity to shape processes, develop people, and directly impact the quality of work we deliver to hundreds of thousands of families across the country each year as we digitize their most important recorded moments. The work we do truly makes a difference, because we believe that memories matter.
Legacybox is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.
The Linux Systems & Automation Engineer is responsible for designing, deploying, automating, and operating enterprise Linux infrastructure and supporting applications running there. This role focuses on infrastructure-as-code, automation tooling, monitoring, and reliability engineering across on-prem and hybrid environments. The engineer will collaborate with network, platform, and application teams to deliver scalable, secure, and repeatable infrastructure.
Key Responsibilities
Linux Systems Engineering
- Design, deploy, and maintain Linux systems across bare metal and virtual environments.
- Develop and enforce OS baseline standards, hardening, and patching processes.
- Manage system lifecycle: provisioning, configuration, upgrades, and decommissioning.
Automation & Infrastructure as Code
- Build and maintain automation pipelines using Ansible, Terraform, cloud-init, or equivalent tools.
- Develop Ruby/Python/Bash tooling to automate operational workflows.
- Create standardized system images, templates, and deployment frameworks.
Monitoring, Observability, and Reliability
- Design and maintain monitoring and telemetry platforms and data pipelines. (Zabbix, Prometheus, Grafana, OpenSearch, etc.).
- Analyze metrics and logs to improve system reliability and performance.
- Participate in on-call and incident response.
- Conduct root cause analysis and drive corrective actions.
DevOps & Tooling
- Develop and Maintain Git-based workflows and CI/CD pipelines for infrastructure code.
- Develop internal tools to improve provisioning, validation, and operational efficiency.
- Collaborate in architecture reviews and technical design discussions.
Requirements:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
- 5+ years of experience administering Linux systems in enterprise environments.
- Strong Linux fundamentals (processes, networking, storage, security, kernel concepts).
- Proficiency in scripting/programming (Python, Bash, Ruby, etc.).
- Experience with Git and collaborative development workflows.
- Experience with automation/configuration management tools (Ansible, Terraform, Puppet, Chef, etc.).
Preferred Qualifications
- Experience with containers and orchestration (Docker, Kubernetes).
- Virtualization experience (VMware, KVM, OpenStack).
- Cloud platform experience (AWS, Azure, GCP) or hybrid architectures.
- Monitoring/observability tooling experience (Prometheus, Grafana, Zabbix, ELK/OpenSearch).
- Security experience (SSH hardening, PAM, SELinux, CIS benchmarks).
- Experience supporting telecom, financial, healthcare, or other regulated environments.
Key Responsibilities
Architecture & Design
- Lead the design and implementation of enterprise routing, switching, and data center network architectures with a primary focus on Cisco and Arista technologies.
- Architect modern data center fabrics including Cisco ACI, Nexus platforms (7K/9K), and Arista CloudVision / Leaf-Spine designs.
- Develop scalable campus architectures (Catalyst 9K, VSS/StackWise Virtual, SDA not required but beneficial).
- Produce high-quality design documentation, HLDs/LLDs, migration plans, and remediation recommendations.
Implementation & Delivery
- Execute end-to-end project delivery including configuration, integration, cutovers, migrations, and post-deployment optimization.
- Lead technical teams during complex changes, including after-hours maintenance windows when required.
- Perform advanced troubleshooting across multi-vendor network stacks (Cisco, Arista, Palo Alto, Meraki).
Wireless, Security & Identity (Nice to have)
- Experience with enterprise wireless solutions (Cisco Catalyst/Meraki).
- Firewall and security proficiency a plus (Cisco Secure Firewall/ASA/FTD, Palo Alto Networks, Fortinet).
- Strong preference for Cisco Identity Services Engine (ISE)—Policy sets, TACACS/RADIUS, segmentation, posture, and BYOD.
SD-WAN & Cloud Networking (Preferred)
- Exposure to Cisco Catalyst SD-WAN (Viptela), Meraki MX, or Palo Alto Prisma SD-WAN.
- Familiarity with cloud networking concepts (AWS/Azure VNETs, VPN/ExpressRoute, virtual firewalls).
Required Qualifications
- 10+ years of progressive experience in enterprise networking and network design.
- Expert-level proficiency in routing (OSPF, EIGRP, BGP), switching (Spanning Tree, EVPN/VXLAN preferred), and data center networking.
- Hands-on experience with Cisco ACI and/or Arista leaf-spine architectures strongly preferred.
- Strong background in Catalyst campus switching, wireless, and traditional routing/security stacks.
- Experience producing detailed design documents (HLD, LLD) and executing complex migrations.
- Ability to communicate with clarity and presence; able to present to large customers and lead workshops.
- Must be comfortable acting as both engineer and consultant—driving outcomes, influencing stakeholders, and owning engagements.
Certifications
- CCIE (Routing & Switching, Enterprise Infrastructure, Security, or Data Center) – Heavily Preferred
Job Title:Embedded Automation Engineer - Python
Location: Hillsboro, Oregon
Job Type: Full-Time
Job Description:
We are seeking a highly experienced Senior Automation Engineer to join our advanced software and embedded systems team. The ideal candidate will have deep expertise in Python automation (Pytest), Robot Framework, and QNX environments, with strong skills in UX/UI automation and testing. This role involves enhancing and migrating automation frameworks, debugging complex integrations, and working closely with cross-functional teams to deliver high-quality test automation solutions for embedded systems and entertainment platforms.
Key Responsibilities
Automation Framework Development
- Architect, develop, and maintain automation frameworks primarily using Python and Pytest.
- Lead migration of existing Robot Framework tests to Python/Pytest equivalents.
- Build reusable fixtures, utilities, wrapper layers, and automation components to support large test suites.
Test Execution & Optimization
- Analyze and interpret Robot Framework keyword libraries; enable efficient reuse within Python-based executions.
- Optimize hybrid execution flows involving both Pytest and Robot Framework assets.
- Execute and maintain UI and device automation tests using tools such as Appium, Selenium, or equivalent frameworks.
Cross-Layer Debugging & Integration
- Independently debug cross-layer automation issues involving Python, Robot Framework, device tools, and operating systems.
- Integrate automation frameworks with CI/CD pipelines and tools (e.g., Jenkins, GitLab, Azure DevOps).
Collaboration & Mentorship
- Mentor and guide junior automation engineers, establishing good coding practices, test design patterns, and quality standards.
- Work collaboratively with software engineers, product developers, and QA teams to enhance automation coverage and reliability.
System & Environment Interaction
- Work with QNX OS, virtualization systems (Hypervisor), and cloud environments (AWS).
- Engage with hardware interfacing (USB, Ethernet, multimedia interfaces) and hardware simulation/ fault-injection where applicable (nice-to-have).
Required Skills & Experience
- 7–10 years experience in automation engineering with 5+ years hands-on Python automation using Pytest.
- Practical experience with Robot Framework including keywords, variables, resources, and large keyword repositories.
- Strong skills in UI automation using tools such as Appium/Selenium.
- Solid understanding of modular test design and maintainable patterns (page-object, keyword patterns).
- Experience with QNX (Posix) operating system, virtualization (e.g., Hypervisor), and cloud-based environments (preferably AWS).
- Good understanding of Git, branching strategies, and CI/CD workflows.
- Proven ability to debug complex, multi-layered test automation environments.
Preferred Qualifications
- Exposure to embedded systems, aviation, or high-volume regression environments.
- Experience in framework migration, cross-framework interoperability, or keyword reuse models.
- Background in hardware interactions and media/UX systems (multimedia I/O, touch interactions).
- Familiarity with fault injection tools and hardware simulation techniques.
- Bachelor’s degree in Computer Science, Electronics, or related technical field.
Nice-to-Have Skills
- Hardware interfacing (USB, Ethernet), multimedia interfaces (touch, audio/video).
- Fault-injection and hardware simulation experience.
- Knowledge of peripheral communication protocols (e.g., GMSL, IP).
Role : AWS DevOps Lead
Location : Erie, PA (Day 1 Complete Onsite)
Required Skills & Qualifications
- 8+ years of experience in DevOps or Systems Engineering roles
- Strong hands-on experience with cloud platforms (AWS/Azure/GCP)
- Proficiency in scripting languages such as Python, Bash, or PowerShell
- Experience with CI/CD tools like Jenkins and GitLab CI
- Expertise in containerization technologies including Docker and Kubernetes
- Strong understanding of networking, security, and system administration
- Experience with automation tools such as Ansible and Terraform
- Familiarity with Agile/Scrum methodologies
- Excellent troubleshooting, analytical, and problem-solving skills
- Strong communication and collaboration abilities
Key Responsibilities
- Team Leadership: Lead and mentor the DevOps team, fostering a collaborative and high-performance culture
- CI/CD Management: Design, implement, and maintain robust CI/CD pipelines
- Infrastructure Management: Manage and optimize cloud infrastructure and system environments
- Automation: Identify and implement automation opportunities to improve efficiency and reliability
- Monitoring & Troubleshooting: Monitor system performance, ensure high availability, and resolve production issues
- Security Integration: Embed security best practices into CI/CD and infrastructure processes
- Cross-functional Collaboration: Partner with Development, QA, and Operations teams for seamless deployments
- Documentation: Maintain detailed technical documentation of systems, processes, and configurations
Company – Our client is a leading cybersecurity services provider, trusted by some of the most recognized brands in the U.S. They partner closely with Fortune 500 enterprises to deliver cutting-edge identity, cloud, and security solutions. Known for their technical excellence and white-glove client service, they are consistently recognized as one of the top MSSPs in North America.
Job Title – Senior Identity (Ping) Engineer
Location – Tysons, Virginia (Hybrid – onsite 3 days per week)
Role Type – 6-Month Contract (1,040 hours)
Must Have Skills:
- 7+ years of Identity & Access Management (IAM) engineering and architecture experience
- 5+ years of hands-on experience with the full Ping Identity suite across enterprise and/or CIAM use cases
- Deep expertise with PingFederate, PingID, Ping Directory, and PingOne (Enterprise + Customer)
- Proven experience designing and implementing modern passwordless authentication (FIDO2/WebAuthn/Passkeys) at enterprise scale
- Expert-level understanding of IAM protocols (SAML, OAuth 2.0, OIDC, SCIM, LDAP) and demonstrated ability to lead large-scale Ping deployments
Responsibilities and Job Details:
- Serve as the Ping Identity SME and platform owner across a large financial services enterprise
- Architect, design, deploy, and scale Ping Identity solutions for both workforce SSO and CIAM use cases
- Perform hands-on configuration across the Ping suite supporting on-prem, private cloud, and SaaS (PingOne) architectures
- Design and implement identity workflows using PingOne DaVinci or similar orchestration tools
- Lead enterprise-wide rollout of passwordless authentication (FIDO2/WebAuthn/Passkeys)
- Provide advanced troubleshooting and root cause analysis across Ping environments
- Drive integration with Azure Identity (Entra ID) and other IdP/IdM technologies
- Manage multiple concurrent IAM projects, meeting key milestones and delivering required documentation
- Communicate effectively with technical and executive stakeholders
- Scripting skills in Python, PowerShell, or Groovy are highly desired for automation
- Candidate must commit exclusively to this contract for its duration
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.
Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
What you’ll do:
Design and deliver enterprise-grade solutions for Release and Change Management within IT Service Management. Drive automation, data driven and AI enabled integration, and process optimization to enhance resilience, accelerate delivery, and ensure service reliability. Focus on transitioning from fragmented, application-specific practices to mature enterprise models by embedding AI-powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling across RM/CM processes.
- Architecture & Design: Build scalable, high-availability systems for standardized RM/CM processes. Integrate automation, AI, and data analytics for efficiency and consistency.
- Agile & DevOps Enablement: Embed SAFe, Agile, DevOps, and CI/CD principles. Optimize pipelines for rapid, secure deployments.
- Data and AI-Enabled Release Management Strategy: Transition from fragmented, app-driven practices to a mature enterprise model by embedding data and AI-powered capabilities across solution areas—predictive analytics, automated risk assessment, and intelligent change validation.
- Requirements & Integration: Translate business needs into technical specifications. Ensure seamless integration with ITSM platforms, cloud services, and infrastructure.
- Sprint-Based Delivery: Use iterative sprint approach to develop standardized policies and tools, pilot quickly, and scale across the enterprise.
- Technical Leadership: Guide cross-functional teams, foster innovation, and align solutions with business objectives.
- Performance & Reliability: Analyze system performance, troubleshoot proactively, and minimize incidents. Benchmark metrics. Building Dashboard for tracking progress and metrics.
- Governance & Compliance: Standardize RM/CM processes with secure, auditable, and repeatable patterns.
- Continuous Improvement: Use post-release analytics to refine processes and adopt emerging trends.
- Documentation & Training: Maintain clear documentation and deliver training on AI-enabled RM/CM strategy to enterprise partners.
- Mentoring; Drives Culture of Continuous Improvement
What you’ll need:
- Expert level Knowledge of SDLC for SAFe Agile and DevOps environments; best-in-class Release and Change Management framework and IT Service Management.
- Data and AI Skillset: Advanced Data analytics, KPI metrics, and Prompt Engineering expertise; Guiding development of Agentic AI workflows and Gen AI use cases; Power BI, Python
- Governance and Communication: Establishing process framework, Implementing solutions and tools, Building standardized playbooks, and leading governance boards for ATS-wide implementation
What you’ll bring:
Required
- 7+ years in Systems Engineering, ITSM, RM/CM
- Expertise in SAFe, Agile, DevOps, CI/CD, Data Analytics, building Gen AI use cases
- Experience with AI technologies, Python, SQL, data analytics, Power BI and ITSM tools (e.g., ServiceNow)
- Modern Enterprise Release Management/Change Management and ITSM
- Advanced expertise in Excel, PowerPoint, PowerBI
Preferred
- BS/BA in Computer Science
- Preferred Tools (Modern Release Management processes for Agile and DevOps environments)
- Jira Align, JSM, Jira Cloud, Git for enterprise RM/CM
- Relevant certifications (SAFe, Agile, DevOps, AI/ML)
Our Principal System Engineering earns between $141,300-$237,400 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
- AT&T internet (and fiber where available) and AT&T phone.
Job Title: Automation Engineer
Location: Hillsboro, Oregon
Job Type: Full-Time
Job Description:
We are seeking a highly experienced Senior Automation Engineer to join our advanced software and embedded systems team. The ideal candidate will have deep expertise in Python automation (Pytest), Robot Framework, and QNX environments, with strong skills in UX/UI automation and testing. This role involves enhancing and migrating automation frameworks, debugging complex integrations, and working closely with cross-functional teams to deliver high-quality test automation solutions for embedded systems and entertainment platforms.
Key Responsibilities
Automation Framework Development
- Architect, develop, and maintain automation frameworks primarily using Python and Pytest.
- Lead migration of existing Robot Framework tests to Python/Pytest equivalents.
- Build reusable fixtures, utilities, wrapper layers, and automation components to support large test suites.
Test Execution & Optimization
- Analyze and interpret Robot Framework keyword libraries; enable efficient reuse within Python-based executions.
- Optimize hybrid execution flows involving both Pytest and Robot Framework assets.
- Execute and maintain UI and device automation tests using tools such as Appium, Selenium, or equivalent frameworks.
Cross-Layer Debugging & Integration
- Independently debug cross-layer automation issues involving Python, Robot Framework, device tools, and operating systems.
- Integrate automation frameworks with CI/CD pipelines and tools (e.g., Jenkins, GitLab, Azure DevOps).
Collaboration & Mentorship
- Mentor and guide junior automation engineers, establishing good coding practices, test design patterns, and quality standards.
- Work collaboratively with software engineers, product developers, and QA teams to enhance automation coverage and reliability.
System & Environment Interaction
- Work with QNX OS, virtualization systems (Hypervisor), and cloud environments (AWS).
- Engage with hardware interfacing (USB, Ethernet, multimedia interfaces) and hardware simulation/ fault-injection where applicable (nice-to-have).
Required Skills & Experience
- 7–10 years experience in automation engineering with 5+ years hands-on Python automation using Pytest.
- Practical experience with Robot Framework including keywords, variables, resources, and large keyword repositories.
- Strong skills in UI automation using tools such as Appium/Selenium.
- Solid understanding of modular test design and maintainable patterns (page-object, keyword patterns).
- Experience with QNX (Posix) operating system, virtualization (e.g., Hypervisor), and cloud-based environments (preferably AWS).
- Good understanding of Git, branching strategies, and CI/CD workflows.
- Proven ability to debug complex, multi-layered test automation environments.
Preferred Qualifications
- Exposure to embedded systems, aviation, or high-volume regression environments.
- Experience in framework migration, cross-framework interoperability, or keyword reuse models.
- Background in hardware interactions and media/UX systems (multimedia I/O, touch interactions).
- Familiarity with fault injection tools and hardware simulation techniques.
- Bachelor’s degree in Computer Science, Electronics, or related technical field.
Nice-to-Have Skills
- Hardware interfacing (USB, Ethernet), multimedia interfaces (touch, audio/video).
- Fault-injection and hardware simulation experience.
- Knowledge of peripheral communication protocols (e.g., GMSL, IP).
