Alibaba Cloud Ecs Jobs in Usa

We’re seeking a Senior SAP Technical Analyst to own the architecture, stability, performance, and security of our global SAP landscape. In this role, you’ll lead SAP Basis, integration, and security operations across S/4HANA, ECC, HANA, middleware platforms, and cloud environments—partnering closely with internal IT teams and external service providers to ensure our SAP ecosystem runs with enterprise?grade reliability.

• Manage SAP NetWeaver ABAP/Java stacks, S/4HANA, ECC, and HANA database environments
• Perform kernel upgrades, support pack/Enhancement Pack installs, system & client copies, and landscape refreshes
• Configure and support SAP Fiori, Gateway, SAP Router, and Web Dispatcher
• Optimize system performance (memory, ICM, RFC, buffers, work processes)
• Maintain SAP Solution Manager (ChaRM, EWA, Monitoring)

• Architect and support integrations across SAP?SAP and SAP?non?SAP systems
• Configure and maintain PI/PO, CPI, and interface technologies (IDoc, RFC, BAPI, SOAP/REST/OData)
• Monitor interface queues, troubleshoot failures, and enforce integration governance

• Implement application security hardening, apply Security Notes, and validate SI partner security work
• Manage SAP GRC Access Control, SoD analysis, role redesign, and compliance activities
• Support SOX and corporate cybersecurity initiatives

• Design multi?tier SAP landscapes across DEV/QA/PROD
• Plan and execute HA/DR strategies and system capacity planning
• Partner with infrastructure teams on OS, storage, network, virtualization, and cloud (Azure/AWS/GCP or RISE)
• Ensure connectivity, firewalls, load balancers, and routing align with SAP operational needs

• Lead operational monitoring and major incident response for SAP systems
• Maintain runbooks, architecture diagrams, and technical documentation
• Conduct regular DR tests and maintain business continuity readiness

• Automate SAP operations using Python, PowerShell, Ansible, or similar
• Support modernization initiatives (cloud migration, S/4HANA, interface modernization)
• Evaluate new SAP technologies and recommend improvements

• 7+ years of SAP Basis experience in large, global SAP environments
• Hands-on experience with SAP S/4HANA, ECC, HANA DB, NetWeaver, and Fiori/Gateway
• Strong background in PI/PO, CPI, IDocs, APIs, and middleware
• Experience with SAP security, GRC, role design, and compliance frameworks
• Proven capability in HA/DR planning, execution, and system performance optimization
• Experience collaborating with onsite/offshore SI partners
• Solid understanding of Linux (SUSE/RHEL), Windows Server, VMware, networks, firewalls, and cloud platforms (Azure/AWS/GCP)
• Familiarity with monitoring tools like Solution Manager, Focused Run, Dynatrace, Splunk

• Own technical leadership in a mission?critical global SAP environment
• Influence modernization initiatives and future?state SAP architecture
• Collaborate with high?performing IT, infrastructure, and business teams
• Competitive compensation and opportunities for growth

Apply today and help shape the future of our global SAP ecosystem.

Sr. Manager of Application Development & Architecture - Move into this role as a Director of Application Development day one.

Location: Birmingham, AL (Hybrid: 3 Days In-Office)

Compensation: $160,000 Base + 15% Performance Bonus + Comprehensive Benefits

Ready to lead the transformation?

Are you a Software Development Manager who wants to move up to Director and can modernize an entire organization's digital footprint, let’s talk.

This is a heavy-hitter role that balances high-level strategy with deep technical roots. The focus is clearly on modernization—someone who can walk into a legacy environment and architect a path toward modern scalability (Cloud/APIs) without losing the business's trust.

We are looking for a visionary leader to own the strategy, architecture, and delivery of our web applications and backend systems. You won’t just be managing people; you will be the chief architect of our modernization journey, turning legacy technical debt into a high-speed, cloud-native engine.

The Mission

• Architect the Future: Move us from legacy environments to modern, scalable frameworks (Embrace Microservices and current environment of (Perl/PHP).NET/Cloud).
• Lead the Transformation: Act as the primary technical liaison to business leaders, ensuring our tech stack fuels our business growth.
• Build a Legacy: Mentor a diverse dev team and foster a culture of "continuous improvement" rather than "just getting it done."
• Stay Sharp: While this is a strategic role, you aren’t afraid to jump into a code review or act as the final escalation point for complex system issues.

Who You Are

• The Bridge: You have 7+ years of leadership experience and know how to translate complex technical hurdles into business wins.
• The Modernizer: You have a proven track record of refactoring legacy platforms and migrating to Azure or Microservices.
• The Technical Polymath: You are fluent in PHP/Laravel or Python, but you have the .NET/SQL Server chops to lead our next evolution.
• The Mentor: You thrive on leveling up your team and driving adoption of modern DevOps/CI-CD practices.

The Tech Stack

• Current: PHP (Laravel), Python, Perl, MySQL.
• Growth Path: .NET, SQL Server, RESTful APIs.
• Environment: Cloud-first (AWS/Azure), React/Vue/Angular.

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

Essential Responsibilities:

• Identify new opportunities for ML and AI solutions and build and cultivate relationships with leaders across the organization to foster those partnerships
• Influence partners and stakeholders in Data Science and other teams across the organization to prioritize objectives and provide a comprehensive approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations
• Communicate effectively with senior leadership to share progress, raise any roadblocks or impediments to delivery, and also spread awareness of your teams’ achievements
• Create the strategic roadmap that will guide the direction and goals for the team, both in terms of individual project impacts but also overall standards for machine learning and AI utilization in the organization
• Empower your direct reports to lead their teams by providing them with the resources, training, feedback, and a sounding-board to be successful in their roles
• Develop people through effective communication and ongoing feedback
• Manage the budget of your area including budget planning and estimating costs of future development and tracking spend on an ongoing basis
• Create an inclusive and engaging culture for a team of remote and hybrid engineers with varying levels of experience
• Work through others to deliver resilient and scalable technology solutions that solve for complex business problems
• Help drive the broader understanding of the use of machine learning and AI by interfacing with key roles in Operations, Legal, Security, and Technology
• Stay on top of industry trends and best practices to continuously improve what we do and ensure our customer experience is the best it can be
• Quickly learning the CarMax technology standards and norms and ensuring that your teams follow best practices for change management, security, etc.
• This role will have on-call expectations to be available for major incidents and issues that affect your team’s applications.

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
• Optional for sponsorship needs: Master’s Degree in Computer Science, Computer Engineering, or relevant technical field
• 10+ years of software-engineering experience in an enterprise-level environment in one or more of the following areas: machine learning/artificial intelligence, cloud computing, systems engineering
• 5+ years’ experience managing direct reports
• 5+ years’ experience with microservices software architecture
• 5+ years leading the end-to-end design and development of scalable services to be consumed by the enterprise, including monitoring and production support
• 5+ years’ experience building enterprise-level solutions with Microsoft Azure or equivalent cloud technologies
• Demonstrated ability to provide vision for the Cloud Engineering, Software Engineering, and Machine-Learning spaces and inspire teams towards the future
• Proven ability to strategically prioritize by balancing business delivery and value generating work with technical debt and engineering excellence
• Proficient in developing in Python
• Experience with scripting languages such as shell scripts
• Experience in DevOps practices, testing frameworks, and CI/CD
• Experience with Model Development and Deployment (MLFlow, Azure ML)
• Experience with container orchestration (Kubernetes, Docker)
• Experience communicating and working across functions to drive organization-wide solutions

Preferred Qualifications:

• Previous experience deploying large-scale applications on Azure
• Familiarity with MLOps and industry-standard machine-learning Python libraries
• Experience with Azure AI services (Azure Machine Learning, Azure Cognitive Services)
• Advanced AI/ML specializations (reinforcement learning, deep learning, NLP)
• Proficient in an object-oriented programming language (i.e. C#, Java)
• Experience using large language models (LLMs) with semantic search frameworks for chatbot implementations

Software Specific Qualifications:

• Experience building enterprise-level solutions with Microsoft Azure or equivalent cloud technologies
• Proficiency developing and debugging in Python
• Experience with Model Development and Deployment (MLFlow, Azure ML)
• Experience with Azure AI services (Azure Machine Learning, Azure Cognitive Services)
• Experience with scripting languages such as shell scripts
• Experience in DevOps practices, testing frameworks, and CI/CD
• Proficiency in version control systems (Git) for AI/ML model versioning
• Experience with container orchestration (Kubernetes, Docker)

Lead Engineer/Architect Application Development

Location: Birmingham, AL (Hybrid: 3 Days In-Office)

Compensation: $140,000- 150,000+ Comprehensive Benefits

Ready to advance your career from Lead to Manager or Manager to Director? - Help us lead our transformation and build your own - Are you a Software Engineer or Architect looking to take on more leadership as a hands on Manager or a Development Manager who wants to move up to Director and can modernize an entire organization's digital footprint, if so let’s talk.

This is someone who can walk into a legacy environment and architect a path toward modern scalability (Cloud/APIs) without losing the business's trust.

We are looking for a visionary Engineer or Architect to become a leader to own the strategy, architecture, and delivery of our web applications and backend systems. You won’t just be managing people; you will be the chief architect of our modernization journey, turning legacy technical debt into a high-speed, cloud-native engine.

The Mission

• Architect the Future: Move us from legacy environments to modern, scalable frameworks (Embrace Microservices and current environment of (Perl/PHP).NET/Cloud).
• Build a Legacy: Mentor a diverse dev team and foster a culture of "continuous improvement" rather than "just getting it done."
• Stay Sharp: While this is a strategic role, you aren’t afraid to jump into a code review or act as the final escalation point for complex system issues.

Background Required

• Around 10 years of a strong Development background and foundation in both open source and .NET , still hands on.
• At least 7+ years of increasing responsibility as an Engineer or Architect with at least of few years of lead or leadership roles
• Proven track record of refactoring legacy platforms and migrating to Azure or Microservices.
• Fluent in PHP/Laravel or Python, but you have the .NET/SQL Server chops to lead our next evolution.
• The Mentor: You thrive on leveling up your team and driving adoption of modern DevOps/CI-CD practices.

The Tech Stack

• Current: PHP (Laravel), Python, Perl, MySQL.
• Growth Path: .NET, SQL Server, RESTful APIs.
• Environment: Cloud-first (AWS/Azure), React/Vue/Angular.

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Principal, Engineer is a hands-on subject matter expert who oversees the software design of multiple system components and leads the technical implementation of key initiatives. This role thrives in fast-paced environments and requires deep expertise across diverse domains.

The Principal, Engineer demonstrates strong proficiency in Java, Python, data structures, and algorithms, actively participating in hands-on development tasks. Experience in packaged software design and implementation is also required.

Working closely with Product Managers, Technical Leads, Software Engineers, Principal Engineers, Quality Assurance Engineers, and Architects, the Principal, Engineer delivers high-quality software solutions while ensuring timely, budget-conscious releases.

What You Will Do

• Engage in hands-on design and development of software systems.
• Collaborate in an Agile environment, actively participating in ceremonies, iterative development, estimations, and design sessions.
• Partner with Product Managers and engineers to prototype innovative technologies, such as machine learning, and validate them using production data.
• Identify and help resolve technical roadblocks to ensure smooth project execution.
• Clearly communicate technical and business trade-offs related to system design to stakeholders.
• Mentor other engineers and provide constructive feedback through code reviews.
• Maintain regular, reliable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

• Software Design & Implementation: Expertise in designing and leading the implementation of multiple system components, ensuring solutions meet functional and non-functional requirements.
• Technical Proficiency: Deep knowledge of Java and Python, with strong understanding of data structures and algorithms, actively contributing to hands-on development.
• Cloud Migration & Architecture: Experience migrating workloads from on-premises environments to cloud platforms, specifically Google Cloud Platform (GCP), and designing scalable, reliable cloud-native solutions.
• Packaged Software Design: Experience in designing and implementing packaged software solutions in complex, enterprise environments.
• Collaboration & Communication: Ability to coordinate and collaborate across cross-functional teams, clearly conveying technical trade-offs and solutions to stakeholders at all levels, including senior management and external partners.
• Agile Methodologies: Proficiency in Agile frameworks, participating in ceremonies, iterative development, estimations, and collaborative design sessions.
• Innovation & Prototyping: Experience partnering with product managers and engineers to prototype advanced technologies, such as machine learning, and validating them with production data.
• Problem Solving: Skilled in identifying and resolving complex technical challenges, removing blockers, and ensuring smooth project execution.
• Mentorship & Leadership: Ability to mentor engineers, provide constructive code reviews, and take on additional technical and leadership responsibilities as needed.
• Project Management & Prioritization: Experience managing multiple projects, prioritizing work effectively, and communicating timelines and objectives clearly to team members.
• Ownership & Accountability: Demonstrates strong ownership of products or projects, taking responsibility for outcomes and driving initiatives to successful completion.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• 5 plus years of experience contributing to architecture, and design patterns. 8 plus years of hands-on experience in Java programming.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

Title: Security Network Engineer

Direct Hire Opportunity

No Sponsorship

Hybrid - 4 Days onsite

We are looking for an experienced Security Network Engineer with deep practical expertise in security architecture to help shape, deploy, and maintain secure network and cloud infrastructures across the enterprise. This position blends actively functional duties and technical implementation across departments.

Requirements:

• 5+ years of professional experience in cybersecurity roles.
• Proven track record of hands-on security architecture and design work.
• Advanced knowledge of enterprise-grade firewalls, with Palo Alto Networks as a preferred platform.
• Solid grasp of core networking concepts including TCP/IP, routing protocols, switching, and effective network segmentation techniques.
• Practical experience securing cloud environments, particularly AWS and/or Azure.
• Familiarity with SIEM technologies and vulnerability management processes.
• Scripting or automation skills (e.g., Python, PowerShell, Terraform) are highly desirable.
• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or equivalent practical experience.
• Relevant certifications are a strong plus (though not mandatory): CISSP, PCNSE, CCNP/CCIE Security, CCSP, or Azure Security Certification
• Experience with acquisitions is a plus

Responsibilities:

• Develop and deploy comprehensive security architectures for both on-premises networks and cloud platforms.
• Champion and execute Zero Trust strategies, including advanced network segmentation and granular access controls.
• Design, configure, and oversee next-generation firewall solutions (strong preference for Palo Alto Networks experience).
• Harden hybrid and multi-cloud setups, with focus on AWS and/or Azure environments.
• Perform threat modeling, risk evaluations, and detailed security assessments to support new projects and changes.
• Provide advanced (Tier 3) incident response support, including in-depth root cause investigations.
• Proactively enhance the organization's overall security maturity through ongoing improvements.
• Assist in creating, maintaining, and delivering security awareness, training, and educational programs for leadership, technical teams, and end users.
• Oversee and maintain endpoint security solutions, web/content filtering, firewall rulesets, intrusion detection/prevention systems (IDS/IPS), SIEM tools, and vulnerability scanning platforms.

Comprehensive Benefits Provided

"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship."

Role Overview

We are seeking a highly motivated and experienced GRC Manager to lead and mature our cybersecurity governance, risk, and compliance program across a complex retail ecosystem supporting 60,000+ associates, thousands of brick-and-mortar stores, distribution centers, corporate offices, datacenters, and multi-cloud environments.

This role will play a critical part in supporting our ongoing divestiture and Transition Services Agreement (TSA) journey initially, helping establish independent governance structures while ensuring continued alignment with shared services and transitional operating models.

The GRC Manager will partner closely with internal stakeholders, legacy service providers, and Business Process Outsourcing (BPO) partners to ensure risk visibility, compliance assurance, and control ownership clarity across both transitional and steady-state environments.

The ideal candidate is both strategic and execution-oriented, capable of operating effectively in environments undergoing transformation while building scalable governance frameworks for the future state.

Key Responsibilities

Governance & Program Leadership

• Lead the enterprise cybersecurity governance framework aligned to NIST CSF / NIST 800-53 / ISO 27001.
• Support the design and maturation of governance structures as the organization transitions through TSA toward a standalone operating model.
• Own and maintain the cybersecurity policy, standards, and control framework lifecycle.
• Establish governance forums and reporting cadence with executive leadership.
• Drive maturity roadmap aligned to organizational risk appetite and separation milestones.
• Ensure governance processes are embedded across internal teams, TSA providers, and BPO partners.

Risk Management

• Manage the enterprise cyber risk program including risk identification, assessment, treatment, and reporting.
• Assess risks related to shared services, transitional architectures, and separation activities.
• Facilitate risk assessments across cloud, retail stores, supply chain, datacenters, and enterprise applications.
• Maintain enterprise risk register and track remediation progress across internal teams, TSA providers, and BPO partners.
• Partner with architecture and engineering teams to embed risk-based decision making during separation initiatives.

Compliance & Regulatory Oversight

• Lead compliance efforts across relevant frameworks including:
• PCI DSS
• SOX ITGC
• Privacy / Data Protection requirements
• State and federal regulatory obligations
• Support compliance activities during TSA including shared control environments and inherited controls.
• Coordinate internal and external audits and manage evidence collection.
• Ensure continuous compliance monitoring across environments including controls operated by TSA and BPO providers.
• Validate adherence to contractual security and compliance obligations.

Third Party & TSA Risk Management

• Oversee vendor risk assessments across SaaS, supply chain, TSA providers, and service partners.
• Serve as the primary GRC liaison for cybersecurity BPO providers and transitional service providers.
• Monitor vendor, TSA, and BPO risk posture, performance metrics, and remediation activities.
• Partner with procurement and legal on risk reviews and contractual security requirements.

BPO Governance & Oversight

• Establish governance cadence with BPO partners including operational reviews and risk forums.
• Define and monitor security KPIs/KRIs and SLAs tied to BPO services.
• Ensure clear accountability and control ownership between internal teams, TSA providers, and BPO.
• Support continuous improvement initiatives with BPO providers to enhance control maturity.

Metrics, Reporting & Executive Communication

• Develop and maintain cyber risk dashboards and KPIs/KRIs aligned to separation milestones.
• Provide regular reporting to executive leadership and governance councils.
• Translate technical risk into business impact for decision making.

Cross Functional Collaboration

• Partner with Security Operations, Engineering, Privacy, Legal, Internal Audit, and IT.
• Support secure transformation initiatives including cloud migration and retail technology modernization.
• Provide governance support for separation programs and new capability buildouts.
• Drive security awareness from a governance and risk perspective.

Required Qualifications

• Bachelor’s degree in Cybersecurity, Information Security, IT, Risk Management, or related field.
• 7–8 years of experience in cybersecurity, risk, compliance, or audit roles.
• Experience operating in a large enterprise environment with distributed infrastructure.
• Experience supporting transformational programs, divestitures, or large-scale operating model changes.
• Experience working with or overseeing BPO / managed service providers in a cybersecurity or IT risk capacity.
• Strong understanding of cybersecurity frameworks (NIST CSF, ISO 27001, COBIT).
• Experience supporting regulatory audits (PCI, SOX, privacy).
• Experience with risk management methodologies and control frameworks.
• Strong stakeholder management and communication skills.

Preferred Qualifications

• Experience in retail, logistics, or highly distributed environments.
• Experience supporting multi-cloud environments (AWS, Azure, GCP).
• Professional certifications such as:
• CISSP
• CISM
• CRISC
• CISA
• Experience with GRC platforms (ServiceNow GRC, Archer, OneTrust, Auditboard etc.).
• Experience working in TSA or shared services environments.

Leadership Competencies

• Strategic thinker with strong execution discipline
• Ability to operate effectively in ambiguous and evolving environments
• Strong analytical and problem-solving skills
• Executive presence and communication ability
• Collaborative and people-focused leadership style
• Strong vendor and partner management capability

AI Data & Python Tools Engineer

We're seeking an AI Data and Python Tools Engineer to develop and deploy intelligent tools that leverage big data infrastructure and modern AI architecture. This role combines strong software engineering fundamentals with the ability to build production-ready AI applications at speed, including integration with Model Context Protocol (MCP) systems.

Responsibilities:

• Develop and deploy AI-powered full-stack applications using Python, React, and modern machine learning frameworks
• Design and streamline data pipelines, train and validate ML models, and implement robust evaluation methods
• Collaborate with cross-functional teams to solve complex problems and integrate scalable, cloud-based AI solutions
• Rapidly prototype, test, and iterate on AI tools with a strong focus on performance, flexibility, and scalability
• Maintain clear technical documentation, perform code reviews, and support the full software development lifecycle

Software Engineering & AI/ML Data, Tools Development

• 3+ years of Python Development with a background in back end services and data processing
• Exposure to AI/ML algorithms
• Familiarity with ML frameworks (TensorFlow, PyTorch, scikit-learn)
• Understanding of LLMs, vector databases, and retrieval systems
• Experience with Model Context Protocol (MCP) integration and server development

Big Data & Cloud Infrastructure

• Knowledge of building and deploying cloud based applications
• Hands-on experience with cloud data platforms (AWS/GCP/Azure)
• Proficiency with big data technologies (Spark, Kafka, or similar streaming platforms)
• Experience with data warehouses (Snowflake, BigQuery, Redshift) and data lakes
• Knowledge of containerization (Docker/Kubernetes) and infrastructure as code

*Preferred Experience

• Experience building web applications with modern frameworks (React, Vue, or Angular)
• API development and integration experience
• Basic UX/UI design sensibilities for internal tooling
• Experience with real-time data processing and analytics
• Background in building developer tools or internal platforms
• Familiarity with AI/ML operations (MLOps) practices (Experience using airflow)
• Experience building MCP servers and integrating with AI assistants
• Knowledge of structured data exchange protocols and API design for AI systems.

Type: Full Time

Location: Austin, TX or Cupertino, CA (Monday- Friday onsite)

*Relocation assistance can be offered based on individual needs and circumstances*

We are seeking a senior to advanced level software engineer with strong expertise in front-end development. While this role does include full-stack development, the initial project will be primarily focused on frontend delivery. In addition to application delivery, this role serves as a mentor for less experienced development staff, and close collaboration with our User Experience team.

Key Activities

• Collaborates with UX and graphic designers to deliver visually appealing web solutions adhering to 508 compliance standards and standardized design systems.
• Partners with product owners and customers in the development of innovative solutions that achieve business goals.
• Reviews and analyzes business and technical requirements and implements technical solutions to meet those requirements.
• Works in multidisciplinary team with full-stack developers.
• Apply the principles of software engineering to the design, implementation, configuration, and optimization of multiple web-based applications.
• Creates unit and automation tests as part of Continuous Development.
• Cross browser testing new features.
• Conducts peer code reviews, provides recommendations, and works with peers to improve software coding practices.
• Fixes bugs, supports QA and UAT phases of releases.
• Keeps abreast of latest and emerging technologies.
• Fosters an agile mindset enabling high-performing teams.
• Provides coaching, education and advocates for frontend development best practices.
• Experience with API infrastructure and development, and associated tools and best practices.
• Provides on-call support, troubleshooting, root cause analysis, incident management, and service request management for supported products and environments.

Required Qualifications

• Typically requires 6 – 10 years of relevant experience.
• Bachelor's degree specializing in STEM (Science, Technology, Engineering, Mathematics), or a closely related field, from an accredited college or university, or equivalent combination of directly related education and/or experience.
• Senior to advanced understanding of subject. Has in-depth and/or breadth of knowledge in discipline.
• Proficiency with Java, TypeScript, CSS, HTML methods.
• Senior to Advanced experience with Angular.
• Performs work independently with limited supervision and direction. Serves as a mentor for less experienced staff.
• Works efficiently under tight deadlines and adapts quickly to change.
• Amazing attention to detail and pride in delivering consistently pixel perfect work.
• Creation of modern CI/CD pipelines using DevOps tooling (e.g. Jenkins, Git, Bitbucket, GitLab, Fortify, Sonar, etc.).
• Knowledge of AWS services and security best practices.
• Cloud networking across numerous accounts, environments, and vendors, and zero trust principles.
• Terraform to deploy AWS cloud services and infrastructure.

Preferred Qualifications

• Strong expertise in the creation and/or practical application of components in design systems (versus only having exposure to pattern libraries).
• Advanced experience with multiple programming languages (Java, Python, etc.).
• Advanced knowledge of some cloud-based platforms like AWS, Azure, or Google Cloud, etc. and the ability to learn new platforms.
• Willingness to become proficient in any new programming language or tool quickly.
• Experience with centralized application observability and monitoring across disparate tools and services.

Company Description

3dEYE offers a cybersecure pure cloud video and AI platform, eliminating the need for server or bridge purchases and installations. The platform is camera-agnostic, accommodating body-worn cameras, drones, and IoT. It's designed for multi-site and multi-brand deployments, delivering AI-driven proactive security and enabling operators to conduct smarter and faster investigations.

Since 2014, the 3dEYE platform has empowered the monitoring and video surveillance industry with the ability to migrate, scale and orchestrate IP cameras and IoT devices on the AWS public cloud.

Role Description

This is a hybrid, full-time role for a Technical Account Manager

The Technical Account Manager will work directly with customer accounts to understand their live video monitoring use cases, assess existing surveillance systems, and design solutions tailored to their needs using the 3dEYE platform. This role blends customer-facing technical consulting with product integration, requiring a deep understanding of surveillance technologies and cloud-based video workflows. You will serve as a key link between our clients and the development team to ensure successful implementation and optimization of solutions.

Responsibilities

• Engage directly with customer accounts to understand their video surveillance infrastructure, operational requirements, and goals.
• Assess technical feasibility and translate business needs into clear technical requirements.
• Handle all communication channels between clients and 3dEYE internal teams.
• Assess customer technical issues, and coordinate regular training on platform features and functions.
• Collaborate with internal development teams to align customer needs with platform capabilities.
• Develop prototypes and proof-of-concept solutions to validate design assumptions.
• Document specifications, configurations, testing procedures, and best practices.
• Provide guidance on integration strategies, including API usage and real-time video streaming.
• Support customers during onboarding, implementation, and post-deployment optimization.
• Identify performance bottlenecks and recommend architectural or configuration adjustments.
• Contribute feedback from field deployments to inform future product development.
• Serve as a trusted technical advisor to both clients and internal stakeholders.

Qualifications

• 5+ years of experience in the video surveillance, monitoring, or physical security technology industry.
• Experience working in technical deployment, systems engineering, or project implementation roles.
• Familiarity with large-scale video surveillance or monitoring deployments, including performance considerations.
• Strong ability to translate customer needs into practical technical solutions.
• Excellent communication skills and ability to work with both technical and non-technical stakeholders.
• Self-starter capable of managing multiple projects simultaneously.
• Strong knowledge of network architecture, IP camera technologies, and cloud-based video platforms.
• Experience with APIs, integrations, or video streaming technologies is a strong plus.

What We Offer

• A supportive, dynamic, and innovative environment.
• Opportunity to work on an advanced product, leveraging a broad skill set.
• Full-time contract.
• Opportunities for professional growth and advancement.
• Flexible work hours.
• Hybrid work model with regular online team collaboration.

How to Apply 

Please submit your resume and a cover letter to