Air Solution Mechanical Services Llc Jobs in Usa
15,893 positions found — Page 2
**Job Family:** Buildings
**Req ID:** 484134
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you??
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.?
**Transform** **the everyday** **with us!** ?
The **Service** **Senior Sales Executive** is committed to supporting our Service Agreements business within our commercial Smart Buildings Automation Controls Service team. Our Sales team supports our Building Automation Operations team whose focus is to perform automation service and maintenance in large commercial buildings such as hospitals, universities, and industrial facilities. Our Sales Executives are ambassadors of quality Siemens technology, products and services, and your expertise and regular interaction with the customers will help them optimize and facilitate a safe, emergency-ready workplace.?
**As a Service** **Senior Sales Executive** **, you will:** ?
+ Achieve new order and profit goals based on your assigned quota for both service projects and service agreements. Focus will be on growing Siemens digital and energy services business within the installed base and new customer market.?
+ Develop and maintain a qualified funnel of opportunities including forecasting expected order intake. Deliver on forecasted results consistently.?
+ Develop a comprehensive understanding of the marketplace, competitor offerings, customers, and decision influencers across the region, segments, and verticals within the region. Keep current on automation, digital, and energy market business and product trends.?
+ Develop a vertical market and account management plan that focuses on strategic growth in energy, automation, and digital services.?
+ Identify new business opportunities to grow in new markets or adjacent segments and develop \"go to market\" strategies to drive business to the end user customer and the standard construction channel.?
+ Act as a consultant to multiple levels of the customer's organization by understanding their challenges and recommending services to ensure their building systems perform as required to achieve business goals.?
+ Attend industry-specific networking events; actively participate in professional organizations such as ASHRAE, I2SL, or MGGBC to build a network of contacts and to represent Siemens in the market.?
+ Consult with the customer and determine budgeting and investment requirements.?
+ Position Siemens as an industry leader among service providers, leveraging Siemens world-class digital service delivery as a key differentiator.?
+ Collaborate with operations and internal teams to deliver excellent customer outcomes.?
+ Work with your internal sales support to enable you to spend more time with your customers.?
+ Collaborate with sales estimators to prepare cost estimates and customer bid packages.?
+ Partner with other sales business teams to plan, target, and acquire new projects and accounts.?
+ Work with operations, finance, legal and other inside and outside resources to obtain the sale.?
+ Actively participate in sales department meetings, workshops, and seminars to stay knowledgeable on current market, business, and product trends.?
+ Expected to spend minimum 50% of time in customer facing activities, performed in person and on customer site.?
+ Expected to spend one to two days in office for team collaboration and strategy development meetings.?
+ Travel overnight ~10% for training and business development as required based on your assigned territory.?
**You will make an impact with these qualifications:** ?
Basic Qualifications:??
+ High School Diploma or state-recognized GED?
+ 3+ years of sales experience in building automation or energy services?
+ Must be able to demonstrate financial expertise to estimate and sell technical solutions and service offerings effectively and independently?
+ On-the-job exposure to account development and strategic sales skills?
+ Verbal and written communication skills in English?
+ Must be able to demonstrate organizational, presentation, and negotiation skills?
+ Experience with Microsoft Office suite?
+ Must be 21 years of age and possess a valid driver's license with limited violations??
+ Legally authorized to work in the United States on a continual and permanent basis without company sponsorship?
Preferred Qualifications:?
+ Bachelor's degree in Business or Engineering?
+ Salesforce CRM?
+ Software, IoT, and networking experience?
+ Experience in developing energy service opportunities taking advantage of local utility incentives and federal incentives?
+ Experience in the life sciences, healthcare, education, data center, and commercial office vertical markets?
+ Experience selling to end users/owners and demonstrated understanding of how to market, position, and sell cloud-based, data-driven service programs such as fault detection and diagnostics to existing and new customers?
**Ready to create your own journey?** ?Join us?today.?
**About Siemens:** ??
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with?purpose?adding real value for customers.???
**Our Commitment to Equity and Inclusion in our Diverse Global Workforce** ?
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-SW1 #Zone2-EREF Hvac controls, building controls, building automation, programming, field technician, heating, ventilation, air conditioning, direct digital control, apogee, desigo, modbus, tridium, Niagara, alerton, controls, commissioning, lonworks, bacnet, ddc, bau, bms, building management, mechanical systems, system integration?
$67,544 115,080
**Organization:** Smart Infrastructure
**Job Type:** Full-time
**Category:** Sales
Job Description
We are seeking a dedicated and experienced Pool/Spa Service Technician & Repair Technician
This role involves overseeing pool and spa maintenance operations and/or providing expert repair services. The ideal candidate will possess strong mechanical knowledge, hands-on experience with equipment repair, and a passion for delivering exceptional service.
Duties
* Perform comprehensive pool cleaning, water testing, chemical balancing, and routine maintenance tasks
* Diagnose and repair equipment issues involving pumps, filters, heaters, chlorinators, and other pool/spa components
* Utilize hand tools and power tools safely and effectively when needed,
* Maintain detailed service records, work orders, and inventory logs for all maintenance activities
* Ensure compliance with health and safety regulations during all service operations
Requirements
* Certified Pool Operator License required. DO NOT APPLY without active CPO.
* Active and VALID drivers license; clean driving record preferred.
* Proven experience as a service technician with commercial and residential experience.
* Strong mechanical knowledge of pool/spa systems and related machinery
* Proficiency with hand tools, power tools, and diagnostic equipment used in repairs
* Knowledge of pool maintenance procedures including chemical balancing, cleaning, and water testing
* Excellent organizational skills with attention to detail in recordkeeping and reporting
American Generators Sales & Service is seeking qualified generator technicians who are responsible for performing maintenance, diagnostics and field repairs on generators of all makes and models. This position requires someone to take control of projects through completion with minimal supervision, but also can follow directions exactly as they are given.
Responsibilities
- Perform routine maintenance and repairs on generators and related equipment, ensuring optimal performance and safety.
- Utilize electrical and mechanical & diagnostic tools to diagnose and troubleshoot accurately.
- Maintain accurate records of services performed and parts used.
- Provide exceptional customer service by communicating clearly with clients regarding repairs, maintenance and operation of equipment.
- Collaborate with team members to enhance service efficiency and quality.
- Adhere to safety protocols.
- Paid on-call rotation.
Qualifications
- Generator Maintenance and Repair (Minimum 1 Year)
- Controls Experience
- Electrical/Mechanical Experience
- Engine Experience - Natural Gas & Diesel
Overview
When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.
In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.
As a Technician, you will be responsible for providing a high level of service to our clients by maintaining optimum performance of their MFP’s and printers. You will complete emergency service calls as well as preventative maintenance calls at the customer’s location.
The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.
Responsibilities
+ Travel to customers’ locations to complete service calls according to company policies.
+ Accurately diagnose, repair and maintain equipment in optimum operating condition at customers’ locations.
+ Manage and maintain a highly accurate car stock parts inventory.
+ Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets.
+ Project a positive company image through proper attire, personal grooming, exceptional communication skills, and excellent customer service.
+ Report poor machine performance at first suspicion to manager.
+ Keep current with new technology through off-site manufacturer's classes and online training.
+ Collaborate with customer service team to receive, prioritize, and accurately close service calls.
+ Maintain current KPI requirements for position.
+ Perform other duties as assigned.
Qualifications
+ A high school diploma or equivalent; or industry related experience and/or training; or combination of education and experience.
+ Computer literate and basic knowledge of networking.
+ Ability to install/diagnose a network printer.
+ Valid driver's license with an excellent driving record.
+ Ability to travel to and from customers within the subsidiary’s customer base.
+ Ability to read and follow technical schematics and service manuals.
+ Ability to troubleshoot electrical and mechanical failures.
+ Excellent communication skills.
+ Able to work independently, under pressure at customer locations and to accept direction on given assignments.
+ Physical requirements: ability to bend, lift 50 pounds.
+ Strong customer service skills.
+ Car Insurance Requirements:
o Standard Coverage with $1,000 Deductibles
o Bodily Injury $100,000 / $300,000
o Property Damage $50,000
o Collision Deductible $1,000
o Comprehensive Deductible $1,000
Preferred:
+ Computer skills including a working understanding of basic network connectivity and print drivers.
+ Minimum 2 years mechanical and electrical support experience, within office product industry.
+ Minimum training 2 current KDA or other manufacturer’s on-line apps or “connectivity” courses.
The typical pay range for this role is $50,000 -$62,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.
Note
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.
KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.
Apply for this job online
Email job to a friend
Share on your newsfeed
Click here to read: Privacy Act
Job Description:
The Service Foreman provides field leadership and technical oversight for HVAC and mechanical service work throughout the DC Metro region. This role is responsible for leading service technicians, coordinating daily field operations, ensuring safety and quality standards are met, and serving as the primary field resource for complex troubleshooting and system repairs.
The ideal candidate is an experienced HVAC professional with strong leadership skills, advanced technical knowledge, and a commitment to delivering high-quality service while maintaining strong customer relationships.
Essential Functions:
· Lead and direct service technicians on daily service assignments and field activities
· Provide advanced troubleshooting and technical support for commercial HVAC and mechanical systems
· Coordinate manpower, scheduling priorities, and service execution with service management
· Oversee service work to ensure quality, efficiency, and compliance with company and safety standards
· Serve as the field escalation point for complex system issues and customer concerns
· Perform troubleshooting, repair, and maintenance of HVAC systems including air handlers, rooftop units, chillers, boilers, pumps, and controls
· Read and interpret blueprints, wiring diagrams, specifications, and technical documentation
· Ensure accurate completion of service documentation, labor tracking, and material usage
· Communicate effectively with customers, building engineers, and internal teams
· Mentor and support technicians to promote skill development and safe work practices
· Maintain required tools, equipment, and company vehicle
· Participate in on-call rotation as required
Qualifications and Education:
· Active HVAC Journeyman or Master License in Maryland (MD), Washington DC, or Virginia (VA) — required
· Minimum 7+ years of commercial HVAC/service experience preferred
· Previous leadership or foreman experience strongly preferred
· Advanced knowledge of commercial HVAC systems and controls
· Strong troubleshooting and problem-solving skills
· Ability to lead crews and manage multiple priorities in a fast-paced environment
· Strong communication and customer service skills
What We Offer:
· Holaday-Parks, Inc., offers an excellent salary and benefits package—paying 100% of medical/vision/dental, and prescription premiums for employees.
Pay Range:
· $59-$67 per hour (DOE)
Benefits:
We offer an excellent salary and benefits package—paying 100% of medical/vision/dental and prescription premiums for employee. Holaday-Parks is an Equal Opportunity Employer (EOE), including protected veterans and people with disabilities.
If interested in applying, please submit your cover letter and resume to
Product Specialist – Mechanical Solutions & Services (MSS)
Kirby Risk Electrical Supply Indianapolis, IN
Do you enjoy digging into the details to ensure customers receive exactly what they need? Are you known for collaborating with teams to process orders accurately and deliver excellent service? Do you thrive in a role where critical thinking, product knowledge, and strong communication make a real impact?
If so, we want you on our team.
Kirby Risk Electrical Supply is seeking a Product Specialist to support our Mechanical Solutions & Services (MSS) team in Indianapolis, IN. In this role, you will help ensure customer orders are processed accurately while providing product expertise and outstanding support to customers and internal teams.
What You’ll Do as a Product Specialist
In this role, you’ll support customers, vendors, and internal teams while ensuring accurate order processing and product support.
You’ll:
- Respond to customers, vendors, and service providers in a courteous, professional, and timely manner
- Receive and process customer orders, ensuring accuracy and timely completion
- Cross-sell additional products when appropriate to meet customer needs
- Review customer and vendor purchase orders for accuracy and resolve pricing or ordering discrepancies
- Assist customers with product information and application guidance for assigned product lines
- Collaborate with internal departments to ensure customer needs are met
- Track and report assigned information and metrics to management
- Maintain strong vendor relationships and help expand product offerings through vendor-provided data and Webstore information
- Partner with Corporate Purchasing to ensure internal standards and goals are met
What Makes You a Great Fit
- College coursework and/or equivalent work experience
- 3+ years of Power Transmission sales experience or equivalent industry experience
- Strong knowledge of designated products and their applications
- Excellent interpersonal and customer service skills
- Strong written and verbal communication skills
- Professional telephone etiquette
- Strong attention to detail and organizational skills
- Self-starter who works well independently and collaboratively within a team
- Computer proficiency with Microsoft Office or similar tools
- Ability to prioritize work effectively and meet deadlines
What to Expect in This Role
- Office-based position supporting customers, vendors, and internal teams
- Daily collaboration with sales, purchasing, and operations teams
- Opportunities to expand product knowledge and industry expertise
- Full-time schedule, Monday–Friday
Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply and manufacturing. Our culture is built on hard-working, engaged people who treat one another—and our customers—with respect, integrity, and a sense of urgency.
At Kirby Risk, you’re not just taking a job—you’re building a career.
Whether repairing and installing conveyor belts or repairing and maintaining mechanical equipment, we cater to the needs of our customers to keep their industry in motion.
JOB DUTIES:Performs on-site belt installation, splicing, and preventative maintenance and call outs for emergency repairs.Repair heavyweight conveyor belt using methods such as synthetic rubber repair, vulcanizing, mechanical splices and more.Set up, tear down, and maintain support structure.Grease and change out rollers as needed.Installing and repairing industrial electrical components such as motors, gears, pulleys, and control panels.Operate telehandlers, forklifts, and/or manlifts.Load and offload work trucks and semi-trailers.Align and calibrate parts and mechanisms.Read and interpret blueprints, schematics, and manuals to determine work procedures.Frontline customer service through answering questions, responding to complaints, completing requested tasks, and directing inquiries to the appropriate personnel.Performs rigging to facilitate the lifting of belt rolls, presses and tooling on and off conveyor systems.Performs basic millwright tasks such as torch heating and cutting as well as removal and installation of conveyor components such as bearing, idlers, pulleys, gearboxes, and motors.
Works in a safe, courteous, and professional manner always.Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.Performs other duties as assigned.EDUCATION & EXPERIENCE:Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.MSHA Experienced Miner Surface AND Underground certification highly preferred.1+ year of experience working belt line in either mining, aggregate, or other related industry preferred.Forklift / telehandler certifications a plus.KNOWLEDGE, SKILLS, ABILITIES:Basic hand tool familiarity required, including knowledge, use, and understanding of a tape measure and units of measurement.Basic math experience required – i.e.
making calculations of amounts, sizes, or measurements and utilizing concepts like addition, subtraction, multiplication, and division.Ability to lift 40-75lbs on a regular basis, and occasionally up to 100lbs.Safety conscious and responsible, always wearing all required site-regulated PPE (company provided).Ability to visually inspect machinery and equipment to ensure safe operations and quality control.Ability to read measuring and equipment and perform basic math calculations.Ability to operate shop equipment safely.Excellent communication skillsWork effectively with customers, peers and management to resolve client issues.Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DoT preferred.
Must be aligned with company drug free workplace and other required customer regulatory requirements.PHYSICAL DEMANDS:Push/pull up to 100 pounds Lift/carry up to 100 pounds Lift bulky objects Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
Working at heights from manlifts, platforms and elevated walkways may be required.Working underground in cold, dark, confined spaces.Requires wearing safety equipment and safety harness.Working conditions may be indoor and/or outdoor.
Noise level may be loud at times.COMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit?Let us know you're interested in a future opportunity by joining our Talent Community on or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Full-time
Description
The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.
Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies - Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.
We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.
I. General Job Description
This position will be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Responsibilities
- Collect details on customer complaints and expectations.
- Perform vehicle walk around inspections and verify vehicle information.
- Perform on the spot vehicle diagnostics, review service history, and recommend additional service needed.
- Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer's specifications.
- Write up customer's vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer's signatures.
- Establish \"promised time\" based on shop workflow and communicate with foreman.
- Establish customer's method of payment and obtain credit approval, if necessary.
- Create repair order in the business system, create repair order file, and secure Decisiv with customer signatures in standardized repair order jacket.
- Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
II. Minimum Job Qualifications
- 18 years of age.
III. Desired Job Qualifications
- High school graduate, GED, or 1 year of work experience.
- Commitment and desire to learn medium and heavy-duty truck repair trade.
- Ability to calculate figures, write detailed work orders, and speak effectively before groups of people.
- Strong organization, customer service, and communication skills.
- Intermediate knowledge of Microsoft Excel, Word, and Outlook.
- Dependable team player with a positive attitude.
IV. Mental Capability Requirements
- Comprehension: Ability to understand, remember, and apply oral/written instructions and information.
- Organization: Ability to organize and prioritize work schedule on short-term basis (more than 1 month).
- Reasoning & Decision Making: Ability to make decisions with significant impact on department's credibility, operations, and services.
- Communication: Ability to communicate effectively with individuals utilizing a phone.
- Mathematics: Ability to compute, analyze, and interpret numerical data for reporting purposes.
V. Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, risk of electrical shock, wet and/or humid conditions, extreme heat and vibration, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is occasionally loud.
VI. Common Expectations of Performance for all Employees
The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.
Communications, Teamwork, and Feedback to Others
- Contribute to a work environment that is based on trust and respect.
- Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
- Suggest ways to improve the efficiency of conducting their job duties.
- Promote continuous improvement and change to support company growth.
- Mentor others unselfishly.
- Give credit where it's due.
Company Loyal Policies and Work Ethic
- Adhere to the policies contained in the Employee Handbook.
- Adhere to the Company's Employee Conduct Policy.
- Support management decisions toward meeting company goals.
- Be open and receptive to new ideas, regardless of their origin.
- Make prudent decisions, which are based on the best interest of the Company and its long-term future.
We are an Equal Opportunity Employer
Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies - Dobbs Peterbilt and Western Truck Center.
Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.
We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.
Salary Description
$19.00 -$30.00 hourly + Compensation Plan
Job title:
Service Coordinator
Location:
Albuquerque, NM
Reports to:
Service Operations Manager
Summary of the position:
This position is responsible for all incoming phone calls and emails from end users, technicians and other company personnel relating to requests for service. Key functions will include reviewing, reconciling, processing, and closing out field service and shop operations jobs / projects. Further, will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.
Duties and responsibilities:
- Responsible for answering incomingcalls to the service department.
- Handle internal and external customerinquiries as they pertain to specific work orders, jobs,projects
- Prepare servicequotes based on internal and external customer needs
- Scheduling ServiceTechnicians for servicejobs and projectswith a goal to achieve85% billable rate or higher.
- Scheduling servicevisits to ensure we meet our PM Agreement commitments.
- Coordination of the calls with the customers verbally and throughemail on a continuous basisto ensure we are meeting the customer's expectations, and they remain informed as projects and service jobs progress
- Responsible for closingfield service and shop jobs / projects:
- Capturing ALL requiredinformation (service labor hours, parts consumed, costing)for each service/ shop job
- Reconciling work ordersagainst actual costs
- Submitting completed work orders to accounting for processing of invoices
- Assist scheduling field and shop technicians to specific jobs or projects
- Input work order data into ERP system
- Track assigned projects– ensure completedtimecards, work orders are submittedfrom technicians in a timely manner
- Work with Parts Coordinators to determine costingand availability of outsourced parts in order to quote and schedule work
- All other dutiesas required to support superiorcustomer satisfaction
- This is a dynamicposition as responsibilities may be addedor removed as necessary
- Communicationwith all departments within the HAC will occuron a regular basis. The depts includeParts, sales and will be expected to assist in covering for other team members when the need arises
Education:
- Associates Degree a plus
- High School Diploma or equivalent (Related Industry experience may be considered in lieu of education requirements)
Professionalexperience:
- Minimum of 3 years'experience with administration functions
- Proficiency in Microsoftproducts Key behaviors:
- Process driven– assertive
- Self-starting
- Analytical thinking
- Demonstrated abilityto solve problemswith customer satisfaction as a focus
- Excellent communication skillsboth verbal and written
- Ability to multitask – manage multipleprojects
- Goal-oriented
- Customer-focused
- Drive to succeed
- Team player
- Field ServiceExperience on Sullairproducts a plus
- Familiar with SAP ERP & Salesforce CRM a plus
Direct reports:
- N/A
The successful candidate is responsible for complying with Hitachi Global Air PowerUS Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.
Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
A global leader in specialty manufacturing is looking for a dynamic professional to join our team. This is a high-impact leadership role for someone who balances tactical order management with strategic team development. If you excel at bridging the gap between global logistics and local customer satisfaction, this is the perfect career move.
The Role
As the Customer Service Manager, you are the architect of the order lifecycle. You will lead a talented team through the journey from initial purchase order to final delivery. This is a hands-on leadership position where you will act as the primary liaison between sales, production, and supply chain teams to ensure every commitment is met with precision.
Key Responsibilities
- Lead and mentor a dedicated customer service team to maintain elite performance levels.
- Mastermind the full order management process, ensuring accuracy in pricing, logistics, and billing.
- Drive cross-functional collaboration with internal departments to navigate inventory constraints and production schedules.
- Champion process improvements within ERP systems to sharpen internal workflows.
- Build and maintain sophisticated relationships with key accounts and stakeholders.
What You Bring
- 10 + years of experience in manufacturing or industrial customer service.
- 5+ years of experience in management & leadership
- Bachelor's degree required
- Strong proficiency in ERP systems, specifically Microsoft Dynamics.
- Proven leadership skills with a focus on coaching and team growth.
- A high degree of attention to detail and the ability to navigate fast-paced environments.
- A solutions-oriented mindset with excellent communication skills.
Benefits
Our company provides a highly competitive and comprehensive compensation package designed to support your long-term financial and professional well-being.
