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IT Analyst Mid Level – Epic MyChart / Digital Consumer Experience

Hybrid or remote with occasional travel in | Healthcare Technology | Contract-to-Hire

We are seeking an Epic MyChart Certified IT Analyst Senior to support a growing Digital Consumer Experience team focused on Epic MyChart and patient-facing technologies. This role is ideal for someone who combines strong healthcare application support experience with Epic MyChart expertise, integrations, and digital patient engagement tools.

You’ll work in a collaborative Agile environment supporting and enhancing applications that directly impact the patient experience, including MyChart, telehealth workflows, patient messaging, and digital care pathways.

This position plays a key role in analyzing requirements, designing solutions, supporting integrations, and improving digital healthcare workflows across multiple Epic consumer-facing applications.

Key Experience We’re Looking For

Candidates with experience in Epic MyChart and digital patient engagement platforms will stand out, particularly in the following areas:

Epic MyChart & Digital Consumer Applications

• Epic MyChart and MyChart Mobile
• MyChart Care Companion configuration and workflow management
• Epic Hello World
• Patient messaging workflows and monitoring

Integrations & Digital Health Connectivity

• SMART on FHIR app integrations
• Care Everywhere awareness
• MyChart Central and Share Everywhere
• Third-party integrations (telehealth, billing, CRM platforms)

Telehealth & Video Visits

• Video visit workflow configuration
• Troubleshooting connectivity issues
• Device readiness (camera/microphone validation)
• Video visit scheduling and configuration

Monitoring & Reporting

• Monitoring patient message volume and workflow performance
• Root cause analysis of system failures
• Adjusting build/configuration to improve user experience
• Collaboration with marketing, access, and digital teams

MyChart Care Companion

• Building and maintaining care pathways
• Configuring tasks, questionnaires, and educational content
• Managing reminders, notifications, and escalations
• Outcome tracking and patient engagement analytics
• Workflow testing, validation, and ongoing maintenance

Digital Experience Platforms

• Physician intranet widgets and digital content configuration
• MyChart intranet updates, knowledge resources, and training materials
• Collaboration with internal teams to support digital engagement strategies

Role Responsibilities

Working within Agile and other IT frameworks, the IT Analyst Senior will:

• Partner with stakeholders to gather, analyze, and document business and technical requirements
• Support and enhance Epic and healthcare applications
• Troubleshoot and resolve application issues using strong analytical and root cause analysis skills
• Lead application upgrades and project initiatives
• Design and implement solutions across the software development lifecycle
• Maintain vendor-supported application versions
• Collaborate with vendors on complex escalations
• Maintain application infrastructure health including patching and system maintenance
• Provide documentation, training, and knowledge sharing across teams
• Participate in on-call rotations for application support
• Mentor junior team members and facilitate knowledge sharing

Required Qualifications

Education

• Associate’s degree or equivalent experience required
• Bachelor’s degree preferred

Experience

• 5+ years of IT or healthcare application support experience
• Experience supporting Epic or healthcare technology platforms strongly preferred

Certifications (Preferred)

Candidates may be asked to obtain certifications within one year of hire.

Examples include:

• Epic Certification (MyChart)
• ITIL Certification
• CompTIA A+
• SQL Certification
• Certified Scrum Developer (CSD)
• OnBase Certification
• RHIT / RHIA
• CAHIMS
• 3M 360 Systems Administrator

Core Competencies

Successful candidates will demonstrate:

• Strong communication and stakeholder collaboration
• Analytical thinking and problem solving
• Adaptability in fast-paced Agile environments
• Ability to translate technical and business requirements into practical solutions
• A collaborative mindset focused on continuous improvement

If you have experience with Epic MyChart, patient engagement tools, and healthcare application integrations, this is an opportunity to play a meaningful role in improving the digital healthcare experience for patients and providers.

ATI has been named "Best Places to Work in SC" from 2

This is a full-time opportunity with benefits

ATI provides Medical, Dental and Vision Plan options

Flexible Spending Accounts, including health and dependent care accounts

403B Retirement Savings plan with a very competitive company contribution

Personal time-off (pre-loaded & accrued) plus 12 paid holiday-days

Life Insurance paid by ATI

Paid Parental Leave

Short-Term & Long-Term Disability Coverage paid by ATI

Employee Assistance Program

Tuition Reimbursement Program

Flexible work schedules

ATI's standard business hours are Monday-Friday, between 8 AM - 5 PM.

ATI builds and manages collaborations that conducts research and development of new technologies to solve our nation’s most pressing challenges. Our collaborations are custom-built teams of organizations from industry and academia that develop novel technologies for the federal government. Traditionally, these processes are complicated and burdensome. That’s where ATI comes in. We simplify and streamline processes to make it all work. When you work at ATI, you become a part of something larger than yourself. Our collective work – no matter what department or division you work in – ultimately enables the warfighter, saves lives, and diversifies the industrial base. At our core, ATI is a service organization. We are in service to others; it’s what we do, and it’s who we are.

Position Description:

The IT Support Coordinator plays a central role in supporting daily technology operations, coordinating IT support activities, and ensuring smooth communication between technical teams, end users, and external vendors. This position helps maintain the organization’s IT assets, systems, and processes while supporting ongoing technology initiatives. Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system. We offer a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

**This position offers a hybrid schedule (in-office & remote/work from home) or an onsite schedule and flexible hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.**

Essential Functions:

• Coordinates and helps organize IT support requests to ensure timely resolution and appropriate escalation.
• Serves as a liaison between technical staff and non-technical departments to gather requirements and communicate updates.
• Maintains accurate inventories of hardware, software, and licensing records
• Assists with vendor coordination and third-party service activities as directed
• Supports planning and scheduling of IT projects, system upgrades, and deployments
• Tracks and maintains records for hardware and software assets throughout their lifecycle.
• Provides basic user training and guidance on software tools and security best practices.
• With guidance helps develop, update and maintain IT documentation, including configurations, processes, and troubleshooting guides
• Supports implementation of software updates and security patches.
• Assists with audit and compliance documentation preparation.
• Supports onboarding and offboarding by provisioning and deactivating user accounts and equipment.

Additional Responsibilities:

• Assures consistency in work and resolves or elevates issues as appropriate.
• Ensure proper documentation of IT processes.
• Continuously seeks opportunities to streamline processes and improve efficiencies.
• Other duties as assigned.

Qualifications:

• A Bachelor’s Degree and 2 years of relevant working experience or an Associate’s degree in Information Technology, Computer Science, or related field is and 4 years of relevant experience, is required.
• One to two years of experience in IT support, help desk, or a related technical role; internships or equivalent hands‑on experience are acceptable.
• Working understanding of project coordination activities, such as tracking tasks, documenting updates, and communicating status.
• Working knowledge of Microsoft Windows operating systems, Microsoft 365, and common business applications.
• Understanding simple networking tasks such as connecting devices to a network, identifying basic connectivity issues, and following troubleshooting steps.
• Ability to follow documented processes, use ticketing systems, and track work effectively.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Strong verbal and written communication skills with the ability to convey technical information clearly.
• Awareness of basic cybersecurity best practices, such as password hygiene and software update importance.
• Ability to work independently and collaboratively with cross‑functional departments.
• Employee must be a U.S. citizen by birth or naturalization, or a green card lawful U.S. permanent resident, or a political asylum in the U.S. Individual must meet the definition of “a U.S. person” upon hire due to the risk assessment of this position.
• This position is subject to a background check that includes a review of criminal records. In reviewing an applicant’s criminal history, the company will consider prior criminal convictions that have a relationship to the job duties and responsibilities of the position. The company considers the nature of the crime, the time that has elapsed since the crime and the job duties for the position at issue in making an individualized determination. Individuals may be excluded when the company determines, based on the above factors, that hiring, transferring or promoting the applicant would pose an unreasonable risk to the business, its employees or its customers and vendors.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular physical activity to include walking, bending, stooping, reaching, standing and prolonged sitting.

Ability to use phone and computer systems, copier, fax, and other office equipment.

Must be able to occasionally move/lift up to 25 pounds with or without reasonable accommodation.

Work Environment:

This position is located in an air-conditioned, environmentally controlled atmosphere, and occasionally attend meetings in technology company environments.

Noise level in the work environment is usually moderate.

ATI is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and all other protected classes.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

If you require accommodations to complete this application, please contact Human Resources at (843) 760-4350 or email

Anticipated starting salary is in range commensurate with education and experience:

$58,000 - $62,000

Job title: IT Technical Transition Manager

Location: Detroit, MI 48202 (Hybrid)

Duration: 12+ Months

Interview mode: Webcam

** Local to Michigan candidate required**

Required skills:

• IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams
• IT management (3-5+ years)
• Technical program management (3-5+ years)
• Application or infrastructure operations leadership (3-5+ years)

Job description:

The position will function as the IT Technical Support Transition and Knowledge Transfer Manager in support of the Labor & Economic Opportunity (LEO), Unemployment Insurance Agency (UIA) Solution Program. This is a large scale, complex IT modernization project with high visibility in the State of Michigan’s IT Investment Portfolio. The IT Technical Support Transition and Knowledge Transfer Manager will work with Agency Services team to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas. This role will help define, schedule, control, and adjust all IT transition tasks of the project. This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.

Job Description: Project Manager

Location: Onsite (Detroit, MI)

Job Overview

Responsibilities:

• Lead and facilitate the execution of the approved transition plan and report progress to leadership.

• Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.

• Enforce knowledge transfer, documentation, and vendor exit requirements.

• Ensure operational readiness, security compliance, and disaster recovery preparedness.

• Identify risks and escalate issues with mitigation recommendations.

• Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.

• Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.

• Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.

• Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.

• Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.

• Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.

• Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.

• Work in an agile environment and understand agile methodologies.

• Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.

• Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.

Required Knowledge, Skills, and Abilities

· Technical Knowledge

o Strong understanding and knowledge of .NET application architectures

o Hands-on knowledge of Microsoft Azure, including:

§ App Services / Functions

§ Azure SQL, Storage, and Key Vault

§ Azure Monitor and Application Insights

§ Azure RBAC and managed identities

o Experience with Azure DevOps, CI/CD pipelines, and operational monitoring

o Understanding of public sector IT governance, security, and compliance requirements

o Strong vendor management and stakeholder communication skills

o Ability to lead cross-functional technical teams during high-impact transitions

o Familiarity with ReactJS-based front ends (support perspective)

· Management & Leadership Skills

o Proven experience leading complex IT transitions or transformations

o Strong vendor management and contract enforcement skills

o Ability to translate technical risks into executive-level language

o Excellent facilitation and decision-making skills

· Operational & Process Skills

o Experience implementing or managing:

§ IT service management (ITIL-aligned preferred)

§ Incident, problem, and change management

§ Production support models

o Strong documentation and operational discipline

o Ability to design and execute phased transition plans

· Experience

o IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams

o 3–5+ years in:

§ IT management

§ Technical program management

§ Application or infrastructure operations leadership

o Demonstrated experience transitioning systems from:

§ Vendor-led to internally supported

§ On premises to cloud environments

o Strong organizational skills and ability to manage multiple testing activities within the program simultaneously.

o Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to State Of Michigan technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.

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• Responsible for providing assistance in the acquisition, negotiation and renewal functions related to IT vendor contracts. Register vendors for IT contracts and manages databases for IT vendor contracts.
  
• 35% Assists in the acquisition, negotiation, and renewal functions related to IT vendor contracts. Reviews, analyzes and creates hierarchy for IT vendor agreements. Maintains and updates various IT vendor databases in support of area workflow and department projects.
  
• 35% Perform quality reviews of databases to ensure agreements are entered correctly. Works with staff to correct and advise of proper protocols.
  
• 10% Trains and assists new employees with processes and procedures of the databases. Creates work instructions, procedures and standards for databases.
  
• 10% Request vendor registrations from new and established vendors and assists IT Payables with finalizing the required documentation.
  
• 10% Creates, reviews, maintains, and completes various reports for management.
  

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• This position manages key vendor and contract activities, including requesting vendor registrations and assisting IT Payables with required documentation.
  
• Responsibilities include supporting renewal functions for critical IT vendor contracts, reviewing and analyzing reports for senior leadership, and collaborating closely with the Chief Negotiator, IS Negotiation team, and key vendors.
  
• The position also involves maintaining and updating IT vendor databases to ensure accurate workflow and support department projects.
  

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• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
  

• 
  
• This department operates in a fast-paced environment, supporting a wide range of customers across BCBSSC and most of various lines of business. Our work often involves tight deadlines, with busy end of quarters, a very busy end of year for renewals, and at times it may require overtime to meet critical deliverables.
  
• We're a close-knit team that values collaboration and support. While we work in a high-functioning environment and pride ourselves on being hardworking, we also make space for fun and positivity.
  
• We partner closely with other teams across the AIMS organization. Our culture is a safe, inclusive space where everyone feels accepted and respected, and we welcome diverse perspectives.
  

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• 4 years project coordination or other related work experience.
  

• 
  
• Bachelor's Degree
  
• Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
  

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• Excellent organizational skills and quality research skills.
  
• Excellent verbal and written communication skills.
  
• Demonstrated skills to work with and assist others.
  
• Ability to acquire in-depth knowledge of department functions, procedures and workflow.
  
• Analytical or critical thinking skills.
  
• Good judgment skills.
  
• Ability to handle confidential or sensitive information with discretion.
  
• Ability to work in a team environment and prioritize work effectively.
  
• Ability to assist in the preparation, documentation, and presentation of recommendations to management.
  

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• Microsoft Office.
  
• Vendor Management experience
  
• Experience communicating with executive level management
  
• Service Now Experience
  

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• Smart Cloud Control Desktop
  

Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a \"small company\" culture where your ideas will be heard with \"big company\" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Our enterprise P&C IT organization is on a mission to accelerate the Great American strategy and empower the many Business Units and Shared Services with the appropriate technology, data, and applications to enable their business objectives and plans. We are looking to hire an IT Customer Engagement Lead who is a leader in our enterprise IT Organization and a strategic partner to one or more of our Divisions.

As the strategic partner, you will be responsible for building relationships and partnering with our business customers to understand their business needs and challenges as well as define the capabilities, technology strategy, and target IT operating models to accelerate their business strategies and go to market plans.

P&C IT Services is looking for a Customer Engagement Leader to join their team. The level for this position will be based on the candidate's experience.

This individual will work a hybrid schedule out of the Cincinnati office.

If you have a passion for building relationships, helping companies win with technology, and staying current with industry trends, then read further this is the role for you!

Customer Relationship Management Helps blur the lines between business and technology

• Establishes the appropriate IT / Business engagement model and corresponding set of IT services aligned to a Divisions business model. This position will act as a mini CIO for these groups.
• Develops relationships with key business stakeholders to understand their business strategies, needs, and challenges
• Gathers information on the business and technology objectives for business units, identifies customer needs and creates a shared technology plan to support business outcomes
• Ensures the customer is positioned best on technology AND data to support current and future needs

Technology Strategy Influences, provide options for the BU to win with technology and data

• Gathers and communicates market research on insurance and technology trends that is relevant to our business customers
• Participates in business strategy conversations helping define opportunities/ options to leverage technology and data to run, transform, or grow their businesses
• Drives conversations with customers to define and influence the business capabilities, digital experiences, and new ways of working to enable business objectives
• Develops a multi-year BU technology strategy and investment roadmap to address strategic outcomes and drive customer success for the short and long term
• Helps define the target IT operating model and specific business unit technology strategies and transformation for digital, automation, data, analytics, application modernization as needed
• Drives the business case for change and portfolio of initiatives and technology investment(s) aligned to business priorities

Delivery Execution & Support - Advocates for the BU and ensures no surprises

• Make sure customer needs are being met and understood by each department in the company from strategy to execution; knows which IT teams/resources to bring to the table and when
• Collaborates with internal IT teams to identify options to leverage technology and data to enable business drivers for a Division around easy of doing business, new revenue, operational efficiencies, and improved decision making through the use of data and analytics
• Partners with IT Delivery Managers, Enterprise Architects, and business stakeholders on developing the \"OneTeam\" delivery model playbook for success including the CSAT outcomes, team structure, roles, etc. across all initiatives for a particular business unit
• Serves as a point of escalation to manage risks and concerns back to the customer across all portfolio's of work for the business unit
• Partners with business and technical teams to gather feedback on the health of the relationship and quality of delivery of IT services
• Drives strategies and recommendations on strategies to drive adoption and continuous improvement opportunities for IT applications and assets

• A minimum of 15 years of related experience required
  • Prior experience within the P&C industry with deep knowledge Insurance domain expertise, a deep knowledge of various insurance functions across the value chain.
  • Strong level of technology expertise/breath (digital, automation, application modernization, data, analytics, etc.)
  • Strong experience building relationships (trust) and managing stakeholder expectations from strategy to planning and execution; including abilities to create win-win partnerships, with a strong understanding of give and take
  • Prior experience consulting skills or experience facilitating business and technology strategies; Ability to see the big picture and plan out steps to achieve it.
  • Ability to influence change, energize business and technical teams and foster buy in at all levels
  • Experience with navigating organizations and driving alignment and urgency across cross functional teams
  • Prior experience driving business transformation and organizational change
  • Prior experience leading complex and large-scale technology initiatives and engagements
• Genuine curiosity and passion for all things technology to apply the industry trends into the business
• Strong communication skills: verbal, written, listening to various levels across the organization
• Strong Problem Solving and results orientation/ execution skills - Takes ownership in tasks and projects seeing them through to completion. Ability to handle complex and ambiguous situations.
• Bachelor's or advanced degree preferred

Business Unit: Property & Casualty IT Services

Salary Range: $155,600.00 -$208,400.00

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

The Georgia Customer Relationship Management and Tech Ops (CRM & TO) organization serves as a trusted advisor and strategic business partner to market leadership, service areas, and enterprise IT, synthesizing care delivery and health plan insights to inform enterprise strategy and drive measurable business value.

Within this organization, the IT Business Operations III role functions as a business technology partner, connecting the Georgia market to enterprise IT and ensuring the voice of the customer is accurately represented across enterprise product portfolios. The role maintains strong partnerships with enterprise product teams supporting Acute and Complex Care, Omnichannel Patient Engagement & Wellness, Clinical, Ancillary, Retail, Revenue Management, and Social and Community Health services. Mission-critical responsibilities include translating market priorities into actionable business and technology requirements, informing enterprise decision-making through market insight, and driving alignment between enterprise IT solutions and Georgia market operational and strategic objectives.

The role involves healthcare IT business consultant experience with gathering, documenting, and validating business requirements and translating them into actionable technical or operational solutions. Experience assisting with business case development, including cost estimation, effort sizing, and value justification for IT initiatives. Demonstrated project leadership skills, including experience leading or coordinating initiatives using formal or informal project management practices. Experience with Epic systems implementation, integration, optimization, or end-user workflows preferred; strong working knowledge of Epic modules and technical components is acceptable. Demonstrated ability to work with diverse technologies, systems, and platforms, and effectively collaborate with technical teams. Strong analytical, critical-thinking, and problem-solving skills, with the ability to assess complex issues and drive practical solutions. Success will involve flexibility to use Information Technology and business experience to focus on the customer and drive to results in multiple assignments.

Job Summary

This individual contributor position analyzes information relevant to forecasting KPs future technical and operational information needs and executes business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies. This role provides support to leadership by providing information regarding business systems, data and process initiatives and to cross-functional management by providing information regarding business and technology issues. This position also implements technology or business process integration plans, and supports systems and business process activities.

Essential Responsibilities

• Researches and summarizes information relevant to forecasting businesss future technical and operational information needs.
• Provides recommendations to senior team members regarding the development and definition of the business/technology strategy based on stakeholder input.
• Supports business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies.
• Supports the processes of information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
• Supports the implementation of technology or business process integration plans.
• Provides support to leadership by providing information regarding business systems, data, process initiatives, and vendors.
• Executes systems and business process activities.
• Provides support to cross-functional management and leadership by providing information regarding business and technology issues.
• Coordinates inter- and intra-departmental systems integration activities.
• Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
• Develops, prepares, and utilizes reports to track operational performance across business functions, areas, or vendors.
• Maintains resource (for example, associates, vendors, infrastructure) capacity planning and demand management processes and reports.
• Tracks annual IT projects and operations.
• Tracks, maintains, and reports performance metrics (for example, data quality, customer metrics, financials).
• Supports senior team members in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
• Performs data analysis to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
• Conducts research on topics related to technology and business initiatives.
• Supports the development, implementation, and the maintenance of data quality improvement and training programs.
• Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
• Monitors trends and changes in healthcare technology and information systems.
• Supports technologies, systems solution design, data, and metrics in alignment with the organizations vision, goals and objectives.
• Supports initiatives in alignment with other National initiatives.
• Prepares source documents and monitors the use of established and documented IT processes, tools, and best practices.
• Consults with departments, IT managers, and vendors to ensure security, compliance, infrastructure, network, and application controls are in place.
• Collaborates with departments and IT managers to support the development and testing of business continuity and resiliency-procedures and infrastructure procedures.
• Participates in cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
• Updates and maintains a knowledge repository of current technology and business processes for designated department or business area.

Minimum Qualifications

• Bachelors degree in Business Administration, CIS, Mathematics, or related field and three (3) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

CNM LLP is a technical advisory services firm that works with the top local talent on the most comprehensive and intriguing projects for discerning clients ranging from start-ups to closely held mid-market companies to large multi-national Fortune 1000 firms. The CNM reputation is built upon a foundation of professional excellence and trusted relationships and is recognized nationally for commitment to excellence. Employees value the open and honest environment, consistent focus on work life balance and an outstanding culture that is difficult to find anywhere else in the professional services industry. This unwavering attention to providing an exceptional work environment has enabled CNM to be recognized as a Great Place to Work® for three consecutive years, as well as one of the Best Places to Work in Los Angeles and Orange County.

We are currently searching for a Manager to join our high performing IT Internal Audit Advisory team in Los Angeles. We offer a hybrid (remote/onsite) work environment that will allow you to continue working with the flexibility that they have grown accustomed to over the past year, while also continuing to provide onsite service to our fantastic clients. There is local travel throughout Los Angeles only.

Responsibilities

• Creating system narratives, identifying key controls, and concluding on design and operating effectiveness of key controls
• Assist on the follow IT Internal Audit projects ( IT Strategy, Infrastructure Audits, Data Governance, Configuration Management)
• Advanced knowledge of recognized technology frameworks (COBIT, ITIL, FFIEC, etc.)
• Manage project teams to review and evaluate IT environments, risks, internal audit projects, and compliance
• Experience supporting clients in a co-sourced or fully outsourced IT Internal Audit team
• Manage project teams to review and assess IT environments, risks, internal audit projects, and compliance for companies that range from newly public high growth entities in rapidly changing environments to the largest entertainment and public companies.
• Ensure that our people and teams come first and that our exceptional culture continues to grow our people, providing opportunities for advancement for all team members
• Lead, develop, mentor and train teams
• Recommend internal control solutions that balance client resource constraints with the need to mitigate risk
• Maintain and build strong, collaborative client relationships
• Demonstrating clear and concise writing, and verbal skills to communicate complex issues in simple terms to clients and team members
• Producing quality deliverables evidenced through the need for minimal review time accurate review notes
• Respond to client needs and balance competing priorities with minimal client disruptions, while maintaining project progress

Qualifications

• BA/BS in Information Systems, Computer Science, Accounting, Business, Finance, Economics, Mathematics, Sciences, Engineering or related
• Minimum 5 IT Audit in professional services(Big 4 or mid-tier firm)
• Strong experience with IT Internal Audit
• Demonstrated track record in delivering internal audit advisory engagements to Financial Services clients within a professional services capacity is highly preferred
• Proficient in assessing IT general controls, IT application controls, key reports, and SOC reports
• Desire to pursue CISA, CIA, and/or CISSP (we compensate and reward for attaining these certifications)
• Familiar with industry research boards, standards, and frameworks, (IIA, PCAOB, AICPA, COSO, etc.)
• Able to think critically, maintain logical thought processes, and distill data effectively
• Excellent documentation and written skills, as well as exemplary verbal communication skills

Pay and Benefits

• 40-hour work week
• Training events to ensure CPE compliance
• Medical, Dental, Vision Plans
• 401(k) match
• PTO: 15 days accrued per year
• Company paid holidays, including company shutdown the week between Christmas and New Years
• 3 wellness days
• Various opportunities for peer engagement: quarterly huddles, happy hours, summer and a holiday party
• Monthly mobile reimbursement
• Reimbursement allowances: flex, technology, and health and wellness
• Fully stocked kitchen
• Overtime bonus and Performance bonus in addition to the base pay

CNM LLP offers an excellent base, bonus and incentive compensation package. The benefits package is designed to meet an employee’s needs regardless of the stage an employee is at including medical, dental, paid maternity and parental leave, 401(k) with match and flexible spending accounts for employees and dependents. We offer training that assists employees in reaching their career goals and, in addition to a regular paid time off policy, we also offer an extra five days off between Christmas and New Year holidays annually for firm-wide shut down. CNM believes in social interaction and networking and employees participate in unbelievable social events each summer and winter. The firm also supports employees offering an annual technology bonus, health and wellness bonus, monthly cell phone reimbursement, fully stocked kitchens with food, drink and snacks and much, much more. Please reach out to our talent team and we will walk you through why you deserve a career with CNM LLP.

Please note: all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.