Act Power Services Llc Jobs in Usa

Job title:

Field Service Manager

Location:

Livermore or Modesto, CA

Reports to:

Senior Field Service Manager

Compensation:

$130,000-$140,000 Base plus variable compensation

Summary of the position:

The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement.

Duties and responsibilities:

• High Level Business Objectives:
• Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region.
• Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.
• Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals.
• Provide training and billable service work as required
• Services Leadership:
• Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.
• Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company.
• Assess performance of service technicians.
• Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company.
• Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them.
• Maintain technician staffing at appropriate levels for business requirements.
• Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing.
• Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand.
• Compliance/Miscellaneous:
• Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements.
• Maintain a clean, safe, working environment.
• Attend training with the Sullair factory to stay current on product offerings and technologies.
• Travel as required to drive business activity and attend training. 80% Field / 20% Office
• Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
• May involve multi-branch location responsibilities

Education:

• Associate degree preferred but not required.
• Technical Training/Certifications in the compressed air industry is a plus.
• High School Diploma Required

Position Requirements:

• Five plus years field service experience in the compressed air industry.
• Proven leadership experience with strong written and verbal communication.
• Strong understanding of Microsoft office suite.
• Experience with ERP systems a plus.

Direct reports:

• Service Technicians

The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

At Chick-fil-A, Customer Service Team members are responsible for providing an exceptional dining experience for everyone they serve each day. We are looking for both full-time and part-time Customer Service Team Members who are hard-working, team-oriented, friendly, and honest. The perks of being a Chick-fil-A Team Member include flexible hours, competitive pay, and a positive atmosphere! This location is a Chick-fil-A, Inc.-operated location. Team Members at this location are employed by COR Restaurant Services, LLC, a wholly-owned subsidiary of Chick-fil-A, Inc.

Responsibilities

• Following Chick-fil-A's operational policies and procedures.
• Greeting and serving guests with enthusiasm, courtesy, and hospitality.
• Taking orders and making accurate changes quickly.
• Demonstrating knowledge of the brand, products, and promotions.
• Ensuring guest complaints are resolved properly and swiftly.
• Ensuring product quality and consistency.
• Assisting leadership in executing opening and/or closing procedures.
• Modeling and supporting clear communications between the front counter and kitchen staff.
• Following sanitation and safety procedures.
• Maintaining consistent attendance and punctuality.

Requirements

• Ability to handle multiple tasks at once and work in a fast-paced environment
• Ability to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects, as needed.
• Ability to work at a quick, yet efficient and thorough pace.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Positive attitude.
• Customer service oriented.
• Ability to communicate effectively with guests and team members.
• Honors and encourages others to follow the visions and values of the business.
• Treats others with honor, dignity, and respect.

Benefits

• Sick time or paid leave in jurisdictions where mandated
• Excellent career advancement opportunities
• Remarkable Futures Scholarship opportunities
• 100% Employer-paid Employee Assistance Program for Team Members and their Dependents
• Employer-subsidized Medical/Rx insurance, dental insurance, and vision insurance for full-time Team Members and their Dependents
• Optional voluntary life insurance for full-time Team Members with premiums paid via payroll deduction
• 401(k) retirement plan with up to 5% Employer-paid matching contribution for Team Members 21 or older who have completed 1 year of service with a minimum of 1,000 hours worked in the applicable 12 month period, or who have completed 3 consecutive years of service (reduces to 2 consecutive years of service in 2025) with a minimum of 500 hours worked in each consecutive 12-month period
• Free meal benefits based on scheduled hours
• Closed on Sundays

• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift
• Other

• Flexible schedule
• Health insurance
• Paid training
• Other

Position Summary: The Customer Service Specialist will facilitate the order intake process, handle customer issues and inquiries, and organized enough to do so under accelerated time-tables when necessary. This position is part of a small but efficient team that is vital to the successful relationships between the company and its customers.

ESSENTIAL JOB FUNCTIONS

Analyze sales orders to determine and approve which orders should be released to the shipping department.

Coordinate with the Shipping Department to control freight costs and determine the optimal loads to send out for order delivery.

Audit and authorize orders ensuring compliance with requirements and accuracy of order information in the QAD operating system.

Advise cross functional teams (Supply Chain, Sales, Distribution) of client demands and needs and plan product roll out during new product deployment.

Coordinate with the Quality team and complete adjustments and credits for any damaged goods, mislabeled products, and/or returns from customers.

Analyze system reports and data to determine the best course of action for the customer.

Provide order confirmation data and continuous shipping updates on pending deliveries to the appropriate customer contact through well-organized communication methods.

Assist the Sales staff through effective communication of customer related inquiries, issues, and concerns daily.

Provide insights to management on daily dialogue and information obtained through customer contact.

Communicate with customers regarding orders, credits, reports, and various customer needs

• Hastily escalate unresolvable issues to internal management and respond to Customer needs in a timely manner.
• Coordinate with compliance specialist, request & review USMCA forms/international documents as needed for freight clearance for international customers.
• Inputting data into spreadsheets or databases as required.

REQUIREMENTS

• Bachelor's degree in finance, Business Administration or equivalent experience required
• 2+ years' experience in customer analytics, inventory management, customer service, or technical experience using EDI feeds required.

KEY COMPETENCIES

• Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint
• Hands-on approach to problem solving and analysis.
• Excellent organizational and analytical Skills
• Ability to analyze system reports and data to determine the best course of action

The H-J Family of Companies is a global leader in the design and manufacture of products used in the transformer and switchgear industries. We are a family-owned, growth-oriented company that takes pride in innovation, quality, and the success of our employees. Our team members are passionate about creating reliable solutions for our customers worldwide while upholding our values of integrity, teamwork, and continuous improvement.

Location: This role is an on-site position located in High Ridge Missouri. All applicants must be able to commute to the office each day.

About the Role

The Client Service Representative (CSR) serves as the primary point of contact for assigned customers throughout the order lifecycle. This position ensures accurate order entry, proactive communication, and timely execution from order receipt through shipment. The CSR manages all post-quotation activities, maintains accurate data within the ERP system, and delivers responsive, professional service that supports operational excellence and customer satisfaction.

Essential Duties and Responsibilities

Order Entry & Validation

• Accurately enter customer orders into the ERP system, verifying quantities, pricing, ship dates, terms, and all required details
• Issue order acknowledgments within 24 hours
• Validate cross-references (Xref), KPP, lead times (LT), and quantities prior to order release
• Confirm pricing aligns with approved rate tables and customer agreements

Order Lifecycle Management

• Monitor orders from entry through shipment to ensure on-time delivery
• Process revisions, changes, cancellations, expedites, and special requirements
• Proactively review ERP dashboards and reports to identify and address potential delays

Customer Communication

• Serve as the primary contact for order status, updates, and issue resolution
• Communicate changes, delays, or concerns clearly and promptly
• Escalate potential delays, shortages, or quality concerns to appropriate internal teams

Cross-Functional Coordination

• Partner with production, purchasing, logistics, accounting, and quality to support timely execution
• Coordinate with finance to resolve credit or shipment holds
• Support investigation and resolution of customer inquiries

Documentation & Compliance

• Provide required documentation, including Certificates of Compliance, W-9 forms, inspection reports, and other regulatory documentation
• Complete customer-specific reports and documentation as required

Customer Data Management

Maintain accurate customer records within the ERP system, including:

• Contact information
• Billing and shipping addresses
• Payment and shipping terms
• Account-specific requirements

Education and Experience

• Associate's or Bachelor's degree preferred
• Minimum of two (2) years of customer service, inside sales support, or order management experience in a manufacturing or distribution environment
• ERP system experience required (Epicor or similar system preferred)

Knowledge, Skills, and Abilities

• Strong attention to detail and data accuracy
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and sound judgment
• Ability to collaborate effectively across departments

Benefits

H-J Family of Companies offers its team members a comprehensive suite of benefits including, but not limited to, medical insurance with FSA and deductible reimbursement, dental, vision, and company-paid life insurance. 401K retirement plans, traditional and ROTH options and Profit Sharing with a 3-year vesting schedule, tuition reimbursement, monthly employment appreciation events and much, much more!

Join us and help power the future!

Dawes Rigging & Crane Rental

Parts & Service Department Administrator

Madison, WI - 53718

Position Summary

Dawes Rigging & Crane Rental, located in Madison, WI is seeking a Parts & Service Department Administrator with solid general office skills. This is a full-time, non-exempt position with comprehensive Benefits package. This opportunity is eligible for an Candidate Sign-On Bonus of $100 payable after 100 days of continuous, successful employment.

Essential Functions

* Maintain neatness and organization of parts area

* Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued

* Issue or distribute materials, parts, and supplies to customers or coworkers, based on information from work orders, purchase orders or requisitions.

* Placing orders via phone, email or web portals with multiple vendors

* Receive and count stock items, and record data manually or using computer

* Pack and unpack items to be stocked on shelves in stockrooms, or storage yards

* Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors

* Store items in an orderly and accessible manner in stockrooms, or other areas.

* Various administrative tasks such as processing work orders and other documents.

* Positive interface with fellow employees, supervisors, and customers.

* Maintain conformity to safety requirements and other regulations.

* Other tasks as assigned.

Skills and Experience Requirements

* Experience with heavy construction equipment is a plus.

* Able to work in a fast paced environment and meet deadlines.

* Must be able to work 40 hours a week and overtime as needed.

* Able to use phone, computer and other office equipment.

* Able to lift up to 40lbs.

* Must have a working knowledge of Microsoft Office products. Experience with NexGen maintenance software is a plus.

Benefits

* Competitive wages.

* Paid Time Off and Holidays.

* Comprehensive Benefits Plans (Medical, Dental, Life and Disability Insurance).

* 401(k) retirement plan with company match.

ALL Crane Family of Companies

The ALL Family of Companies and its affiliated branches are Equal Opportunity Employers with competitive wage and benefits packages in a drug-free environment. The ALL Family of Companies is the largest privately-owned crane rental and sales enterprise in North America, with 29 strategically located branches operating under the ALL, Central, Dawes, and Jeffers names - including specialized divisions for aerial lifts, boom trucks (ALT Sales), and parts. Since 1964, the ALL Family has been a leader in the lift industry - with market strengths that include commercial construction, roads & bridges, power generation, plants & processing, facility maintenance, and more. We're ALL you need

The ALL Family of Companies is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

A global leader in specialty manufacturing is looking for a dynamic professional to join our team. This is a high-impact leadership role for someone who balances tactical order management with strategic team development. If you excel at bridging the gap between global logistics and local customer satisfaction, this is the perfect career move.

The Role

As the Customer Service Manager, you are the architect of the order lifecycle. You will lead a talented team through the journey from initial purchase order to final delivery. This is a hands-on leadership position where you will act as the primary liaison between sales, production, and supply chain teams to ensure every commitment is met with precision.

Key Responsibilities

• Lead and mentor a dedicated customer service team to maintain elite performance levels.
• Mastermind the full order management process, ensuring accuracy in pricing, logistics, and billing.
• Drive cross-functional collaboration with internal departments to navigate inventory constraints and production schedules.
• Champion process improvements within ERP systems to sharpen internal workflows.
• Build and maintain sophisticated relationships with key accounts and stakeholders.

What You Bring

• 10 + years of experience in manufacturing or industrial customer service.
• 5+ years of experience in management & leadership
• Bachelor's degree required
• Strong proficiency in ERP systems, specifically Microsoft Dynamics.
• Proven leadership skills with a focus on coaching and team growth.
• A high degree of attention to detail and the ability to navigate fast-paced environments.
• A solutions-oriented mindset with excellent communication skills.

Benefits

Our company provides a highly competitive and comprehensive compensation package designed to support your long-term financial and professional well-being.