Acclaim Technical Services Jobs in Usa

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:

• Has overall responsibility for the strategic leadership and operational excellence of the service department.
• Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
• Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.

Primary Responsibilities:

Strategic Service Leadership

• Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
• Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
• Establish and monitor service performance metrics, driving accountability and operational excellence.

Service Operations Management

• Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
• Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
• Ensures compliance with warranty policies, service agreements, and industry regulations.

Customer Experience & Satisfaction

• Champions a customer-centric approach across all service functions.
• Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
• Serves as a senior escalation point for complex service issues and high-value customer relationships.

Secondary Responsibilities:

Process & Infrastructure Development

• Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
• Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
• Leads digital transformation efforts within the service department, including CRM and service management platforms.

Team Development & Leadership

• Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
• Conducts performance evaluations, succession planning, and professional development initiatives.

Reporting & Analytics

• Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
• Uses data-driven insights to inform strategic decisions and continuous improvement efforts.

Cross-Functional Collaboration

• Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
• Represents the service function in leadership meetings and strategic planning sessions.

Position Requirements:

Education & Experience

• Bachelor’s degree in Engineering, Business Administration, or related field desired.
• Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
• Proven experience managing technical service teams and developing service infrastructure.

Skills & Competencies

• Strategic thinker with strong operational execution capabilities.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in CRM, ERP, and service management platforms.
• Strong analytical skills and ability to interpret complex data sets.
• Deep understanding of machinery, industrial equipment, or technical service environments.

Other Requirements

• Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
• Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
• Demonstrated resilience and adaptability in navigating change and leading through uncertainty.

HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

HVAC Maintenance Sales Executive

Commercial & Industrial Facilities

Location: King and Pierce Counties

Company: Holmberg Mechanical

Reports To: Service Director / Sales Manager

Position Overview

We are seeking a Commercial HVAC Maintenance Sales Executive to grow our preventive maintenance agreement (PMA) portfolio within targeted vertical markets. This is an activity-driven, field-based sales role focused on prospecting, relationship development, system surveys, and consultative solution selling—not order taking.

This role is best suited for a self-directed professional who understands that consistent activity drives predictable results and who is comfortable with disciplined prospecting and cold outreach.

Core Responsibilities

• Prospecting & Pipeline Development (Non-Negotiable)
• The successful candidate will consistently execute the following weekly prospecting absolutes:
• Develop and maintain a call list of at least 100 suspects within a defined vertical market
• Appropriate titles may include:
• Facility Manager
• Director of Facilities
• General Manager
• Owner
• Operations Manager
• Executive Director
• President
• Chief Operating Officer
• Conduct outbound cold calls and outreach to targeted suspects
• Set a minimum of:
• 6 first appointments per week
• Average 2 of those appointments qualified to move forward to the next sales stage (system survey)
• Sales Process Execution
• Follow a structured, repeatable sales process:
• Targeting & Prospecting
• First Appointment (Discovery)
• System Survey / Site Walk
• Solution Development
• Proposal Presentation
• Close & Handoff to Operations
• Conduct on-site mechanical system surveys
• Identify client objectives related to:
• Reliability
• Risk reduction
• Budget predictability
• Asset life extension
• Comfort and compliance
• Develop and present preventive maintenance solutions aligned with client goals
• Account Development
• Build long-term relationships with facility stakeholders
• Maintain accurate CRM records including:
• Call activity
• Appointments set
• Survey status
• Proposal stage
• Transition sold agreements smoothly to operations and service teams
• Identify upsell and cross-sell opportunities over time

Performance Expectations

• This role is measured on activity, conversion, and results, including:
• Consistent execution of weekly prospecting standards
• First appointment volume and quality
• Survey conversion rate
• Maintenance agreement revenue growth
• CRM accuracy and pipeline health

Ideal Candidate Profile

• 5+ years of B2B sales experience (HVAC, mechanical, facilities, or technical services preferred)
• Comfortable with cold calling and outbound prospecting
• Organized, disciplined, and process-driven
• Able to communicate confidently with technical and non-technical stakeholders
• Experience selling recurring services or long-term agreements is a strong plus
• Self-motivated with a strong work ethic and accountability mindset

What We Offer

• Competitive base salary plus sales incentives
• Clear expectations and a defined sales process
• Strong operational support from service, engineering, and management
• Long-term growth opportunity in a stable, essential industry
• Vehicle / allowance, phone, laptop, and CRM tools

Who Should Not Apply

This role is not a fit for candidates who:

• Rely primarily on inbound leads
• Are uncomfortable with structured prospecting activity
• Prefer transactional or short-cycle sales only
• Require heavy supervision to stay on task

How to Apply

• Submit your resume and a brief cover letter explaining:
• Your experience with outbound prospecting
• Your approach to building a pipeline from scratch
• Why activity-based selling resonates with you

We offer a competitive base salary plus a performance-based commission structure designed to reward disciplined prospecting and profitable growth.

Our incentive program includes:

• Commission on new maintenance agreements
• Commission on profitable project sales
• Renewal incentives on retained accounts
• Annual performance bonus opportunities
• Unlimited earning potential for high performers

*Top performers in this role can earn $140,000–$190,000+ annually.

*Base pay is $60,000 to $70,000.

Our unique compensation package will be discussed during an in-person interview with viable candidates.

This position is designed for a self-motivated sales professional who thrives in an activity-driven environment and understands that consistent prospecting drives predictable income.

For more information about us, please visit Mechanical is an Equal Opportunity Employer, offering qualified applicants consideration for employment without regard to race, color, religion, sex, physical or mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.

About Memphis Boat Center

Memphis Boat Center is a locally owned boat dealership serving customers throughout the Mid-South. The company provides boat sales, service, parts, and ongoing support for boat owners who rely on their equipment for recreation, family time, and safe time on the water.

Ownership operates with a strong sense of responsibility and integrity, placing a high priority on the company’s core values and customer service. When customers bring their boats in for service, they are trusting Memphis Boat Center to diagnose issues accurately, communicate clearly, and stand behind their work.

Who We Are Looking For

We are seeking a highly organized, mechanically minded Service Manager who can confidently manage the day-to-day operations of a busy marine service department.

This role is ideal for someone who thrives in fast-paced environments, enjoys coordinating multiple priorities, and takes pride in bringing structure and clarity to operational workflows.

The right candidate will ensure service jobs move efficiently through the shop, technicians remain productive, and customers receive timely and professional communication regarding their service work.

This role also requires strong emotional intelligence. The Service Manager will regularly interact with customers who may be frustrated or concerned about their equipment, and the ability to communicate clearly, resolve conflict professionally, and maintain trust is essential.

Ownership is looking for someone who brings humility, self-awareness, and a strong sense of responsibility. This individual will work closely with the owner and service team, building trust through reliability, patience, and consistent follow-through.

If you are someone who:

• Communicates clearly with both customers and technicians
• Is mechanically minded and comfortable in a technical environment
• Handles conflict calmly and professionally
• Maintains organization across multiple priorities
• Takes ownership and follows through on commitments

We want to talk to you. This is a meaningful operational role with the opportunity to bring stability, structure, and improved efficiency to a critical department within the business.

Responsibilities:

• Oversee the daily workflow of the service department, ensuring service jobs are scheduled, documented, and completed efficiently.
• Serve as the primary point of communication between customers, manufacturers technicians, and leadership regarding service timelines, repair status, and recommendations.
• Create and manage service work orders, ensuring accurate documentation of diagnostics, repairs, parts, and service history.
• Coordinate technician workload and priorities to maintain consistent productivity and efficient job completion.
• Communicate clearly with customers regarding service needs, repair recommendations, timelines, and estimated costs.
• Handle customer concerns or complaints professionally, working toward solutions that maintain trust and long-term customer relationships.
• Manage warranty claims and manufacturer documentation to ensure accuracy and timely submission.
• Track service progress and proactively follow up to ensure jobs move smoothly from intake through completion.
• Maintain organized service records and ensure all documentation related to service work is accurate and up to date.
• Identify opportunities to improve service processes and introduce systems, tools, or technology that streamline workflow, improve communication, and increase visibility across the service department.
• Provide regular updates to ownership regarding service activity, technician workload, customer concerns, and opportunities for operational improvement.

Qualifications:

• Mechanically minded with the ability to understand and communicate technical service information clearly to both technicians and customers.
• Previous experience in service advising, service management, or a coordination-heavy role within a mechanical, dealership, or technical service environment preferred.
• Strong organizational skills with the ability to manage multiple service jobs, priorities, and documentation simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers, technicians, manufacturers and leadership.
• Experience handling customer concerns and resolving service-related issues calmly and professionally.
• Strong problem-solving skills with the ability to work effectively in fast-paced or changing environments.
• Proficiency with standard business software and the ability to learn or utilize service management systems and scheduling tools.

That's why the Plasser American tradition begins with a promise. A promise to do things right. An unapologetic commitment to quality that makes us the longtime trusted leader in cutting edge American made innovations for the North American railway. It's a promise to see things differently to turn ordinary steel into safer passages. To be a partner that you can count on to engineer solutions for the challenges of today and for the opportunities of tomorrow. From research and design, expert manufacturing and delivering unapparelled services, our customers trust us to keep them ahead of the curve.

Progress is about more than getting from Point A to Point B. It's knowing you have a trusted foundation to move you forward toward new possibilities waiting around the corner. Join Plasser American to become part of our team forging ahead towards new opportunities in railway maintenance. The railway is a path to the future, choose this path and apply today.

General Scope: To Provide technical services to customers of Plasser American Corporation

Position Summary:

• Must possess the necessary experience to operate, service, troubleshoot and repair track maintenance equipment.
• Must be capable of instructing railroad personnel in the operation and maintenance of track maintenance equipment.
• Must be able to read and understand hydraulic, pneumatic and electrical schematics.
• Must have a working knowledge of fluid power, basic computer skills, basic electricity, and a solid background in mechanics.
• Potentially requires extensive domestic travel, and the possibility of travel abroad.

Supervisory Responsibilities:

Does not have direct supervision of any employee, however, will be required to supervise customer's employees in the form of instruction. Must be self-motivated and perform assigned task with limited or no supervision.

KNOWLEDGE, SKILLS AND ABILITIES

(The knowledge, skills and attributes required for satisfactory job performance)

Education: High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.

Knowledge: Incumbent must have proficient knowledge in the following areas:

• Knowledge of hydraulic systems
• Knowledge of electrical systems
• Knowledge of pneumatic systems
• Knowledge of computer control systems and associated software

Skills: Incumbent must demonstrate or participate in internal/external training programs to obtain the following skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of the organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to solve practical problems and deal with variables in situations where only limited standardization exits.

• Ability to work in the metric unit of measure and to convert to US Standard.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Must have and maintain a valid driver's license.

• Ability to travel extensively via automobile, and commercial transportation.

• Ability to satisfactorily pass a physical examination, required upon employment.

Applicable Technical Competencies: Incumbent must have working knowledge and demonstrated abilities utilizing mechanical knowledge: Specific applications combined with knowledge competencies are as follows: Rating Level: 1-5 (1= minimum 5= Maximum)

Application

Required Level of proficiency

Preferred Level of proficiency

Hydraulics

2

4

Pneumatics

2

4

Electronics

1

4

Electrical systems

2

4

Computer software

2

4

Personal Attributes: Incumbent must maintain strict confidentiality in performing the duties of a Service Representative. The incumbent must also demonstrate the following personal attributes:

• Be honest and trustworthy
• Be respectful
• Possess cultural awareness and sensitivity
• Be flexible
• Demonstrate sound work ethics

Benefits:

• Accrue 80 Hours of Paid Time Off during your first year of employment
• 10 Paid Holidays per year
• 401(k) match of $0.50 for every $1.00 you contribute up to 6% of your salary
• You may receive a merit bonus after completion of the audit at the end of the fiscal year
• Tuition Reimbursement
• Free Short and Long Term Disability after 90 days of employment
• Free Life Insurance - 2 times your annual salary
• Company Events
• Free employee medical and dental coverage. - valued at $7,500.00

About Plasser American:

As part of the Plasser family brand, which is the largest Maintenance of Way equipment provider in the world, PAC is a rapidly growing provider of railway equipment in North America. Continuing for the next few years, PAC will continue to make significant investments in the North American Market including a new office building and a substantial addition to our manufacturing facility. PAC is making the needed investments to continue its growth trajectory for many years to come. The next several years will be an exciting time of transformation. We look to the future to enhance our team and achieve our goals.

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• Own and grow a defined portfolio of Tier-1 and Tier-2 data center accounts, including operators, hyperscalers, and large enterprise customers
  
• Develop and execute multi-year account plans focused on share-of-wallet growth, service line expansion, and long-term partnerships
  
• Establish executive-level relationships (Director, VP, and C-Suite) across customer organizations
  
• Approximately 40% travel
  

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• Consistently achieve or exceed annual bookings and gross-profit targets
  
• Originate, qualify, and close complex opportunities
  
• Drive cross-sell and upsell opportunities across Delivery and Services lines of business
  
• Maintain disciplined pipeline management, forecasting accuracy, and deal qualification standards
  

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• Lead the full pursuit process including discovery, solution shaping, pricing strategy, and commercial negotiations
  
• Partner closely with Preconstruction, Estimating, Engineering, and Operations to deliver technically and financially sound proposals
  

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• Represent the company in the local and national data center ecosystem, including industry events, operator forums, and partner meetings
  
• Collaborate with OEMs, GCs, ECs, developers, and design partners to influence early project positioning
  
• Provide market intelligence on customer buying behavior, competitor activity, and emerging service demand
  

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• Serve as a senior commercial leader and role model within the sales organization
  
• Mentor junior sellers or inside sales partners supporting assigned accounts
  
• Act as the voice of the customer internally, ensuring alignment between sales commitments and delivery execution
  

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• Bachelor's degree or Associate's degree preferred
  

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• 10+ years of B2B sales experience, with significant experience selling into the data center industry
  
• Proven success managing and growing large, complex strategic accounts
  
• Demonstrated experience selling construction, commissioning, controls, or technical services in mission-critical environments
  
• Strong understanding of data center delivery models, buying cycles, and stakeholder dynamics
  
• Track record of closing multi-million-dollar deals and managing long sales cycles
  
• Exceptional executive presence, communication, and negotiation skills
  
• Must be a US Citizen
  

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• Experience working with or selling to Hyperscalers, Colocation Providers, or Fortune 500 Enterprises
  
• Background in White Space Fit-Out, Commissioning, Controls, or Integrated Data Center Services
  
• Experience operating within a private-equity-backed or high-growth environment
  
• Familiarity with Ashburn, Phoenix, or Dallas data center markets and customer ecosystems
  

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• Annual bookings and gross-profit attainment
  
• Strategic account growth and penetration
  
• Pipeline health and forecast accuracy
  
• Customer retention and expansion
  
• Cross-line-of-business revenue contribution
  

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• Microsoft Office Suite or related software.
  

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• No supervisory responsibilities for this position.
  

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• Prolonged periods of sitting at a desk and working on a computer.
  
• Must be able to lift 15 pounds at times.
  
• Frequently required to stand, walk, stoop, kneel, crouch, or crawl.
  

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• CPG offers a competitive and comprehensive package that includes additional benefits beyond enhanced medical, dental, and vision coverage
  
• Health Benefits - (Medical, Dental & Vision Insurance)
  
• Flexible Spending Account Options
  
• 401K Plan
  
• Employer paid Life & Disability Insurance
  
• Paid Time Off
  
• Employee Referral Program
  
• Employee Assistance Program (EAP)
  

Facility Location

NATIONAL EEO SVC FACILITY

5405 CYPRESS CENTER DR STE 330

TAMPA, FL 33609-1026

This is NOT a remote position.

Position Information

NON-SCHEDULED DAYS: SAT/SUN

HOURS: 08:00 AM to 05:00 PM EST

BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current Postal pay policies. We offer excellent benefits including health insurance and annual leave.

Functional Purpose

Reviews and analyzes Equal Employment Opportunity (EEO) complaint files; serves as Contracting Officer's Representative for outsourcing services.

DUTIES AND RESPONSIBILITIES

1. Assigns cases to and coordinates the activities of independent contractors who provide pre-complaint counseling and/or mediation services. Reviews reports for legal sufficiency and authority settlement agreements reached at the pre-complaint counseling stage and monitors compliance with those agreements.

2. Reviews DRS (Dispute Resolution Specialist) Inquiry Report to determine sufficiency for acceptance and dismissal. Processes formal complaints of employment discrimination and related amendments and consolidations for acceptance and dismissal through application of Equal Employment Opportunity Commission regulations and case law. Responds to appeals of final agency decisions dismissing complaints.

3. Assigns cases to and coordinates the activities of independent contractor EEO investigators. Reviews investigative plans, and draft and completed EEO investigations to ensure compliance wtih national quality standards and regulatory timelines.

4. Coordinates and reviews the work of independent contractors preparing draft final Agency decisions on the merits of EEO complaints. Issues final agency decisions on the merits of EEO complaints on behalf of the Postal Service and responds to appeals of these final agency decisions. Reviews decisions issued by EEOC Administrative Judges on the merits of EEO complaints and issues Notices of Final Action, either implementing or appealing those decisions. Assists in responding to appeals of Notices of Final Action.

5. Develops and provides EEO training to EEO service providers, Area, and District personnel. Assists in the development and delivery of training or skills development sessions for newly selected Investigative Services Office) Analysts.

6. Provides guidance and technical advice concerning the EEO complaints process and Postal Service regulations, policies, programs and procedures to independent contractors. Provides guidance concerning EEO issues to Area and District personnel.

7. Interacts as necessary with EEO Compliance and Appeals, the Law Department, postal management, EEOC District and Field Offices, and the EEOC's Office of Federal Operations with respect to the procedures for processing pending EEO complaints.

The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements:

Requirements

• Knowledge of contracting procedures is sufficient to function as a Contracting Officer Representative.
• Ability to develop and provide EEO training.
• Ability to provide technical advice and assistance to independent contractor Equal Employment Opportunity (EEO) investigators, district, area, and headquarters personnel.
• Ability to analyze data related to EEO complaint processing including trend analysis on case processing time frames, utilizing a computerized database and spreadsheet software.
• Ability to coordinate and oversee the work of EEO service providers including independent contractor EEO counselors, mediators, investigators and final agency decision writers.
• Knowledge of the statutes, regulations, case law, administrative procedures and Postal Service policy pertaining to equal employment opportunity (EEO) complaints sufficient to manage and process informal and formal complaints.

Reimbursement of relocation expenses will NOT be authorized

Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free.

Applicants must also be a U.S. citizen or have permanent resident alien status.