Jobs in Woodside, CA

We are seeking an experienced retail and/or luxury professional to lead our buying and operations function for a high-end, multi-brand retail environment in the San Francisco Bay Area. This is an in-person leadership role that offers direct exposure to small business entrepreneurship within the luxury retail space.

Responsibilities

• Lead and manage the buying and operations function, including seasonal buys and inventory planning
• Maintain and grow relationships with premium and luxury brand partners and vendors
• Oversee seasonal order placement, allocations, and delivery tracking
• Create and analyze sales, inventory, and performance reports to inform merchandising and buying decisions
• Manage and support e-commerce operations, ensuring alignment between in-store and online assortments
• Partner with leadership to optimize operational processes across retail and digital channels
• Support POS and backend operations using Shopify or a comparable platform

Qualifications

• Prior experience in luxury or specialty retail, buying, or retail operations
• Strong working knowledge of contemporary and luxury designer brands
• Proficiency with Shopify or comparable POS/e-commerce systems
• Highly organized, analytical, and detail-oriented
• Strong communication skills and a collaborative leadership style
• Ability to thrive in a fast-paced, entrepreneurial retail environment

Additional Details

• In-person role based in the greater San Francisco Bay Area
• Opportunity to travel to key markets such as New York and Paris
• Competitive compensation package including:
• Base salary
• Commission
• Store discount
• Health insurance

VP of Sourcing

SAUSALITO, CA (hybrid)

Serena and Lily is seeking a VP of Sourcing to join our team in Sausalito, California. This role will report to the CFO / COO and will have direct reports to mentor and guide. We are looking for an individual with experience as the head of a department; and who has strong knowledge in sourcing, production, and product development. You will lead and continue to advance S&L’s sourcing strategy. You will manage information across functions, leading and working closely with all cross-functional partners. Each day can range from small tasks to building large strategies for this role.

The ideal candidate is a strong and motivational leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, advanced presentation skills, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct reports.

RESPONSIBILITIES:

• Oversee sourcing teams and strategies across multiple categories or business units.
• Develop and execute long-term sourcing strategies aligned with organizational goals.
• Manage supplier partnerships and drive cost savings, efficiency, and innovation.
• Determine company-wide sourcing policies while partnering with senior leadership
• Works directly with Agents/Vendors in all product categories. Vendors range from overseas to domestic importers.
• Managing and onboarding Domestic or Direct Import US vendors to suit Serena & Lily’s packaging, labeling, and operations processes.
• Optimize sourcing procedures to attain maximum efficiency.
• Manage Calendar & timelines w/ cross-functional teams and vendors/agents to ensure on-time deliveries.
• Manage compliance with legal and regulatory requirements, including sustainability and ethical sourcing guidelines
• Evaluate current supplier portfolio and introduce new suppliers to balance the sourcing matrix with strategic goals for growth.
• Close working partnership with Design, Merchandising, Planning and DC.
• Leadership – pro-actively mentor, train, guide, and support the sourcing team.
• Implement operation efficiencies and adapt quickly to changes.
• Define a clear people development vision that aligns with the organization’s goals. This includes identifying the skills, competencies, and leadership qualities required for future success.
• Succession Planning - encourage tailored development plans that address specific needs of individuals while aligning them with the broader organizational strategy

REQUIREMENTS:

• A minimum of 10 years in Sourcing and Production Role.
• Strong leadership, strategic thinking, and stakeholder management skills.
• Experience in managing teams and complex supplier negotiations.
• Knowledge in product sourcing internationally as well as domestically.
• Understanding of raw material properties, fabric, embroidery, construction, and finishes.
• Excellent communication skills
• Strong negotiation, financial reporting and quantitative analysis skills.
• Strong capacity planning and production management capabilities.
• Knowledge of product packaging, quality assurance and product testing.
• Logistics and supply chain management and coordination experience.
• Effective communicator with internal and external parties, must have the ability to work in/with cross functional teams.
• Proactive approach to problem solving, adapt quickly to changes.
• Demonstrates high level of organization and can quickly reprioritize based on the needs of the business.
• Detail oriented and driven by deadlines and high sense of urgency.
• Ability to manage production to the master calendar.
• Must be willing to accommodate off hours/overseas meetings.
• Travel required.
• Proficient reading, written and verbal language skills (English).
• Multi-cultural awareness and respect.
• College Degree required.

COMPENSATION:

• $250k-$300k per year is the anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.

Recruitment Specialist

We are seeking a passionate and results-oriented Recruitment Specialist to join our team. If you are dedicated to deeply understanding business needs, excel in talent sourcing, and are skilled at guiding candidates through the entire journey from initial contact to onboarding and integration, we look forward to your application. You will become a strategic partner to business units, playing a key role in attracting top talent for our company.

Key Responsibilities:

1. Proactively communicate with department heads to deeply understand talent needs. Lead the development of accurate candidate personas and compelling job descriptions, ensuring alignment with business objectives.

2. Manage and optimize existing recruitment channels (e.g., LinkedIn, job boards, employee referrals). Proactively explore and develop new, efficient talent pipelines to help enhance the company's employer brand image in the talent market.

3. Utilize advanced sourcing techniques (e.g., LinkedIn Recruiter tools) to identify active and passive candidates. Demonstrate excellent resume screening and phone interviewing skills to ensure the recommendation of high-quality, well-matched candidates to hiring teams.

4. Professionally coordinate and schedule all rounds of interviews. Throughout the recruitment process, provide candidates with a smooth, transparent, and positive communication experience, showcasing the company's professionalism.

5. Fully manage the process from offer issuance to onboarding procedures. Proactively follow up on new employee probation periods, collaborate with department managers to ensure smooth integration, and help improve employee retention rates.

6. Regularly track, analyze, and report key recruitment metrics (e.g., time-to-fill, channel effectiveness, offer acceptance rate). Use data-driven insights to continuously optimize recruitment strategies and operational efficiency.

Requirements:

1. Experience: Bachelor's degree or above. Minimum of 3 years of full-time recruitment experience. In-house/corporate recruitment experience is preferred.

2. Stability & Professionalism: Stable career history with an average tenure of over 1 years per company. Possess a high sense of responsibility and professional ethics.

3. Core Competencies:

(1)    Business Acumen: Ability to quickly understand business goals and the core requirements of different positions.

(2)    Communication & Influence: Excellent communication, coordination, and negotiation skills, adept at collaborating effectively with stakeholders at all levels.

(3)    Results-Driven: Strong sense of ownership, clear goal orientation, capable of independently managing and completing the full recruitment cycle.

(4)    Data-Driven Mindset: Possess basic data interpretation skills, able to extract actionable insights from recruitment data.

4. Preferred Qualifications: Recruitment experience in specific domains (e.g., Sales, Marketing, etc.); Experience with Applicant Tracking Systems (ATS); Involvement in employer branding initiatives or campus recruitment programs.

Assistant Designer, Textiles

SAUSALITO, CA

Serena & Lily is searching for an Assistant Textiles Designer to join our tight knit Design Team at our Sausalito Headquarters. Our ideal candidate has a strong work ethic, is eager to learn and brings to the table a technical skill set that will allow them to hit the ground running. This role is responsible for assisting in all textile developments ensuring that quality, accuracy and on time execution are paramount from concept to production. This role reports into the Senior Designer. Product development is collaborative and tactile so ability to work in person is imperative.

RESPONSIBILITIES:

• Support the development of all textile categories.
• Create design specifications for seasonal collections across products including bedding, bath, beach, and other soft goods.
• Produce scaled renderings in Photoshop for visual presentations.
• Translate creative concepts into precise, technically accurate specifications.
• Develop layouts and adapt original artwork to suit textile product requirements.
• Build and maintain BOMs and technical specifications in Backbone PLM.
• Partner with factories and agents to ensure product quality and consistency throughout the development cycle.
• Review lab dips, strike-offs, and development samples with a sharp eye for detail, ensuring accuracy against specs and cohesion with existing product lines.
• Manage product development submissions and maintain fabric libraries.
• Assist with seasonal assortment reviews and presentation setups.
• Identify opportunities for innovation in production techniques, materials, and design processes.
• Research new ideas, materials, and trims to inspire and support seasonal concepts.
• Monitor market trends and competitive activity to inform product direction.
• Stay organized and up to date with calendar deadlines and milestone changes.

QUALIFICATIONS:

• BFA in Textile Design, Fashion Design, or related field.
• 1-3 years’ experience in textile design, fashion design or product development.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Detail Oriented – from producing technically accurate specs to evaluating color, you have an eye for detail and commitment to quality
• Quick Learner and a self-starter – seeking assistance when faced with challenges and finding the right resources to finish tasks.
• Highly organized – thrives in fast past environments by keeping a meticulous eye on all the balls in the air at one time, able to anticipate the next step and effectively self-manage their time.
• Problem Solver – you see a problem, and you solve it. Highly adaptable in a dynamic environment.
• An ability to listen well and follow direction, asking for clarity when needed.
• Team player – ready to lend a hand, no matter the task
• You build strong and mutually respectful cross functional relationships

COMPENSATION:

• $75-85k per year is the anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.

Inventory Planning Coordinator

(Hybrid - Sausalito, CA)

Serena & Lily is searching for an Inventory Planning Coordinator for our fast-growing multi-channel retail business at our beautiful Sausalito Headquarters. Inventory Planning Coordinators provide overall support to our Inventory team by monitoring purchase orders, inventory levels, and backorders. The ideal candidate is extremely detail-oriented, interested in retail, and excited by the opportunity to build and improve processes at a quickly growing company.

RESPONSIBILITIES:

• Write and revise purchase orders.
• Maintain log of all purchase order confirmations and cancellations.
• Communicate changes to vendors and agents as needed.
• Follow up with vendors to change purchase order ship dates.
• Track orders and update ETAs for customer care team accordingly.
• Prepare and distribute weekly sales reports to team internally.
• Closely manage backordered sales orders to provide regular updates to customer care team.

QUALIFICATIONS:

• Detail-oriented and highly organized.
• 1-2 years of relevant work experience
• Self-starter and able to take initiative depending on changes in the business.
• Strong written & verbal communication skills.
• Eager to work in a collaborative and fast paced environment.
• Strong financial analysis and Excel skills (or ability to learn quickly).
• Bachelor’s degree or equivalent experience required.
• Experience with Netsuite preferred.

This position is hybrid, coming into the office 3 days per week

COMPENSATION:

• $70-75K depending on experience
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.

OVERVIEW

As a leader in the Retail Merchandising team, you will lead and motivate the team responsible for curating merchandise assortment and presenting our product in the most inspiring way in our boutiques for our clients. As the Director, Merchandising, you will play a pivotal role in driving continuous improvement across the region through strategic planning, inspirational leadership, and robust partnership with cross-functional partners. And, with people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia—while enjoying one yourself.

Job Title: Manager, ERG Engagement & Communications

Client Location: San Francisco, CA - Hybrid Schedule

Starting: 03/24/2026

Maximum Pay (per hour): 53.33

Job Description:

We are working with a global beauty retailer on their search for a strategic, execution-oriented DE&I program leader to own and elevate our national Pride initiative; driving enterprise-wide engagement, compelling storytelling, and large-scale community activation.

You will lead the planning and execution of 8 major Pride parades nationwide and approximately 60 in-store Brave Space activations, ensuring our values of belonging and equity are brought to life for employees, clients, and the communities we serve.

This role partners directly with senior DE&I leadership and collaborates across Communications, Retail Operations, Marketing, Social Impact, ERG leaders, nonprofit partners, and executive stakeholders. If you thrive at the intersection of culture strategy, brand storytelling, and operational excellence — this is your seat at the table.

Hybrid Schedule: In-person at San Francisco office every Tuesday and Wednesday and on Sunday, June 29th to support the San Francisco Pride Parade.

What You’ll Own

Enterprise Pride Strategy & Program Execution

• Lead end-to-end planning and execution of a national Pride initiative spanning 8 Pride parades and ~60 in-store activations.
• Drive timeline management, asset development, vendor coordination, logistics, and stakeholder alignment across corporate, retail, and distribution centers.
• Partner with nonprofit organizations and external vendors to ensure flawless activation and brand-aligned execution.
• Develop scalable playbooks, tools, and engagement resources that elevate ERG impact and streamline program delivery.
• Track participation, engagement metrics, and program ROI — delivering post-program insights and executive-ready reporting.

DE&I Communications & Inclusive Storytelling

• Own and craft enterprise-wide internal communications supporting Pride initiatives across digital platforms and internal channels.
• Translate DE&I strategy into compelling narratives that inspire participation and deepen belonging.
• Collaborate with creative and editorial teams to ensure inclusive, resonant storytelling across touchpoints.
• Serve as the connective tissue across Corporate, Retail, and Distribution communications to ensure message consistency and cultural alignment.

Operational & Strategic Support

• Partner with DE&I leadership on budget tracking, forecasting, and vendor management.
• Provide structure, clarity, and operational rigor to complex, cross-functional initiatives.
• Anticipate risks, remove friction, and ensure on-time, high-impact delivery.

Who You Are

• 3–5+ years of experience in DE&I, ERG leadership, program management, internal communications, or culture strategy.
• A builder — you don’t just support initiatives, you structure and elevate them.
• Exceptional written communicator with strong editorial judgment and visual storytelling instincts.
• Highly organized with strong project management discipline; able to manage multiple activations simultaneously.
• Data-informed — you use engagement insights and metrics to shape narratives and improve outcomes.
• Deeply culturally aware, inclusive in mindset, and passionate about building belonging at scale.

Why This Role Matters

You will lead one of our most visible culture initiatives of the year — influencing employee engagement, brand reputation, and community impact nationwide.

This is an opportunity to shape how a large, distributed organization activates its values in real time.

To be considered for this role please email with the subject "Director of eCommerce I&I, [Your Name] " with a copy of your resume, and confirm your availability to work in-office. Only applications received by email will be considered.

Director of eCommerce 

Reports to: VP, Revenue  

San Francisco, CA (Hybrid – 3 days/week in office) 

About Us 

We are a founder-led brand at a pivotal stage of evolution. With meaningful wholesale and marketplace partnerships (Amazon, Target, Nordstrom, Nuuly and others) and a growing direct-to-consumer business, we are redefining how our brand shows up wherever our customer chooses to shop. 

The Opportunity 

eCommerce isn’t just a channel for us — it’s the connective tissue of our brand. We’re investing in a leader to build, shape, and scale this function in a highly visible role that will define the future of our digital business.

The Director of eCommerce will own our Shopify DTC and Amazon marketplace businesses while creating a cohesive brand experience across all digital touchpoints. This role goes beyond managing a site — you’ll set strategy, define the roadmap, and execute it. We need someone who can operate independently, prioritize effectively, and move initiatives forward without significant oversight. It requires both strategic vision and hands-on execution, with the ability to think commercially and act tactically. If you’re entrepreneurial, resourceful, and driven to build something meaningful, this is for you.

THE DETAILS

What You’ll Own 

1. DTC (Shopify) — Growth & Experience 

• Full ownership of Shopify site performance 
• Customer journey optimization and funnel strategy 
• Conversion rate optimization and testing roadmap 
• SEO strategy, execution and content visibility 
• Site personalization and digital merchandising 
• UI/UX improvements in partnership with offshore development team 
• Digital performance reporting and insights 

2. Amazon Marketplace — Commercial Performance (20–25%) 

• Overall Amazon P&L ownership 
• Cross-functional partnership on inventory planning, allocation and Open-to-Buy (OTB) management 
• Manage Amazon ads lead and marketplace optimization 
• Optimize listings, PDP content, and marketplace SEO 

3. Brand Ecosystem Strategy 

• Define how the brand shows up digitally and ensure product storytelling and positioning are cohesive across Shopify, Amazon, and other channels. 
• Partner with Brand and Marketing teams to maintain consistency in messaging and experience 
• Identify opportunities for DTC to elevate overall brand equity while supporting wholesale growth 

4. Commercial & Inventory Alignment 

• Own DTC and Amazon OTB planning 
• Align merchandising strategy with inventory strategy 
• Forecast demand in partnership with planning, operations and finance 

5. Team Leadership & Execution 

• Manage offshore team in the Philippines responsible for site updates and optimizations 
• Manage Amazon advertising agency 
• Set roadmap and prioritize initiatives 
• Ensure disciplined execution 

6. Digital Innovation 

• Identify and implement tools and technology to scale the business 
• Improve personalization and optimization capabilities 
• Drive operational efficiency across platforms 

What This Role Is 

• This is a builder role. 
• This is a stretch-up-and-down role. 
• If you want layers of support, this role is not a good fit.

If you are energized by ownership and impact, it is. 

• You will: 
• Set strategy 
• Own the numbers 
• Make trade-offs 
• Get into Shopify 
• QA site updates 
• Review Amazon listings 
• Develop the roadmap and push projects forward 

What Success Looks Like 

• Strong growth in DTC and Amazon Revenue  
• Clear, prioritized digital roadmap 
• Improved KPIs (E.g. Conversion Rate and AOV) based on brand goals 
• Cohesive brand storytelling across all digital channels 
• Disciplined inventory alignment 
• Efficient offshore execution 
• Increased digital sophistication year over year 

Who You Are 

• 6–10+ years of eCommerce leadership experience 
• Deep Shopify expertise (Required) 
• Strong Amazon marketplace experience 
• Experience owning OTB or inventory planning 
• Strong understanding of SEO, CRO, personalization, and digital merchandising 
• Experience working across multi-channel Wholesale and DTC ecosystems preferred 
• Highly autonomous and resourceful 
• Comfortable operating in lean, founder-led environments 
• Commercially minded and data-driven 
• Entrepreneurial, resourceful, and hungry 

Compensation 

$150,000 – $165,000 base salary 

Compensation commensurate with experience and impact. 

A competitive compensation package will be offered including base salary, medical, dental, vision, Flexible Spending Account, and 401k benefits. This job requires occasional travel. 

Position Overview

A growing luxury retail organization is seeking a Buying & Operations Assistant to support seasonal buying, inventory management, vendor communication, and day-to-day operational processes. This role is well-suited for an early-career professional who is looking to deepen their experience in luxury buying and retail operations within a fast-paced environment.

Key Responsibilities

Buying Support

• Assist in preparation for seasonal market appointments and vendor meetings
• Maintain and update seasonal buy sheets and assortment plans
• Enter and track purchase orders, allocations, and delivery schedules
• Monitor incoming shipments and support reconciliation of orders

Inventory & Reporting

• Generate and maintain weekly sales and inventory reports
• Support sell-through analysis and re-order recommendations
• Assist with inventory counts and stock organization
• Ensure accurate product data entry in Shopify or similar POS/e-commerce system

Vendor & Brand Communication

• Coordinate with brand partners on order confirmations, shipping updates, and invoice follow-ups
• Maintain organized digital records of vendor agreements and seasonal buys

E-Commerce & Store Operations

• Support product uploads, merchandising updates, and inventory syncing across channels
• Help ensure alignment between in-store and online assortments
• Assist in maintaining backend operational workflows and documentation
• Provide cross-functional support during peak retail periods

Qualifications

• 1–2 years of experience in luxury retail, merchandising, buying, or operations
• Strong interest in contemporary and luxury designer brands
• Proficiency in Shopify or similar POS/e-commerce systems preferred
• Advanced Excel or Google Sheets skills a plus
• Highly organized, analytical, and detail-oriented
• Effective communicator with a collaborative mindset
• Comfortable working in a fast-paced, small-team, entrepreneurial environment

Technical Designer, Furniture

SAUSALITO, CA

Serena & Lily is seeking a Technical Furniture Designer to join our Design Team. The ideal candidate will be responsible for the technical development process of all furniture categories. This role involves ensuring that quality, accuracy and on time execution in a cost-effective manner of all furniture projects from concept to production, are met while maintaining brand integrity. This position reports directly to CDO.

RESPONSIBILITIES:

• Translate design direction from CDO into detailed technical specs with accurate renderings to illustrate concept ideals.
• Develop and implement product development strategies aligned with company goals and market trends.
• Identify opportunities for innovation in furniture production, materials, and production processes.

Project Management

• Translate design direction from CDO into detailed technical specs with accurate renderings to illustrate concept ideals.
• Oversee the product development lifecycle, from initial renderings to cads, to sample and swatch reviews.
• Clearly communicate to agents and vendors calls outs and comments in a timely manner.
• Develop new finishes and color panels and ensure consistency through production.
• Ensure projects are delivered on time, within budget, and meet quality standards.
• Own the sharing of information in weekly PD meetings.
• Keep all documents and shared tools current and up to date.
• Maintain and organize swatch libraries.
• Cad all cushions where applicable and all outdoor covers for outdoor collections.
• Confirm PI sheets are accurate.
• Review and comment on furniture renewal swatches in a timely manner.

Quality & Compliance

• Establish and maintain quality assurance protocols throughout the product development process.
• Ensure all products meet regulatory and safety standards for target markets.
• Address and resolve product issues promptly and effectively.

Key Personal Attributes

• Strategic thinking and ability to align product development with business goals.
• Strong problem-solving skills and adaptability in a dynamic environment.
• Attention to detail and commitment to quality.
• Collaborative mindset with the ability to develop strong cross functional and respectful relationships.
• Strong work ethic with an ability to turn on a dime.
• Be part of a small tight knit team with a desire to jump in where needed to assist in department projects.

QUALIFICATIONS:

• Bachelor’s degree in industrial design, Product Development, Engineering, or related field.
• 5+ years of experience in furniture product development.
• Strong knowledge of furniture design, materials, manufacturing processes, and industry standards.
• Proven track record of managing multiple complex product development projects.
• Excellent leadership, communication, and interpersonal skills.
• A high level of proficiency in design software (e.g., AutoCAD, SolidWorks) and project management tools.
• Experience with sustainability practices in furniture design is a plus.

COMPENSATION:

• $100-130k per year is the anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.

• 
  
• Provide content management operational stewardship of the Global Commercial Learning & Development portfolio by maintaining accurate visibility of learning programs, pathways, and experiences across therapeutic areas and capability domains.
  
• Serve as the primary operational partner to the Associate Director, Curriculum Strategy, Experience, and Design by organizing portfolio data, maintaining lifecycle oversight, and preparing information that supports informed decision making.
  
• Ensure learning portfolio components are consistently structured, documented, and aligned with established governance standards, SOPs, and operating principles.
  
• Coordinate internally across learning operations, LMS operations, learning effectiveness, and design teams to maintain portfolio integrity, data accuracy, and system alignment.
  
• Maintain lifecycle transparency including content evolution, expiration, retirement, and updates to support compliance, audit readiness, and operational continuity.
  
• Support ongoing operational maturity by improving portfolio visibility, consistency, and readiness for future enhancements, measurement, and technology enablement.
  

• Responsible for updates, upgrades and maintenance of the following systems: Rail Operations Control System (ROCS); Predictive Arrival and Departure System (PADS), Positive Train Control (PTC) back-office systems, Traction Power Supervisory Control and Data Acquisition (SCADA) System and Rail Scheduling.
• Perform Quality Assurances and system engineering support of all back off systems including PTC office systems, Back Office Server (BOS), Rail Operations Control System (ROCS), Network Management System (NMS); Interoperable Train Control Message Server (ITCMS); Wayside Status Relay Service (WSRS), and the interfaces to all other operational systems.
• Develop, document, and maintain Standard Operating Procedures (SOPs), technical standards, and best practices for all train control and related systems to ensure consistency, safety, and regulatory compliance.
• Develop and implement training programs to upskill staff, mentoring team members at all levels on train control systems, operational procedures, and project management to strengthen technical capacity, foster skill development, and ensure succession planning. 
• Ensure Caltrain systems meet Federal Railroad Administration (FRA) mandated interoperability requirements with all tenant railroads; ensure Caltrain train control systems are compatible with Association of American Railroads (AAR) standards; follow the ITC guidelines that Caltrain must maintain ?N-2? backwards compatible software versions.
• Manage complex and large-scale train control engineering projects as the Technical Lead for Caltrain. 
• Manage the work of outside contractors and assist higher level Caltrain Directors and Executives in planning and evaluating the quantity and quality of work performed by subordinate staff.
• Supervise staff.  Hire, mentor, and take appropriate corrective and/or disciplinary action.  Ensure EEO policies and procedures are followed. Participate in selection of staff.  Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance.

• Establish and maintain work relationships with internal and external stakeholders to develop consensus on capital project work plans.
• Establish schedules and methods for providing train control system engineering design services on assigned capital projects; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
• Review and approve project schedules; assist in strategic planning; prepare status reports; coordinate project resources; communicate with all project participants on relevant issues; identify and resolve train control engineering issues.
• Provide general technical oversight of railroad train control systems.
• Perform system usage and performance analyses. 
• Support Caltrain Configuration Management (CM) Manager on configuration control, prioritize system defects and corrective actions; participate in Configuration Control Board (CCB) meetings as required.
• Direct, review, and approve the preparation of train control engineering designs, drawings, and specifications; identify and resolve technical engineering issues.
• Manage technical elements of the office systems warranty and long-term maintenance support service agreements.
• Review and approve operating manuals and procedures developed by various systems providers or vendors.
• Manage all technology refresh and software upgrades/updates and associated testing without interrupting regular railroad operations.
• Establish and lead a knowledge management framework to systematically capture, update, and share institutional knowledge through structured documentation, training programs, and knowledge transfer initiatives.
• Participate in the preparation and administration of the train control engineering program budget (Operating & Maintenance, and Capital); submit budget recommendations; monitor expenditures.
• Review consultant proposals and designs; recommend awards; conduct or participate in the pre-bid conferences prior to system contract awards.
• Perform all job duties and responsibilities in a safe manner to protect one?s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
• Perform other duties as assigned.

Sufficient experience, training and/or education to demonstrate the knowledge and ability to successfully perform the essential functions of the position. In lieu of a degree, work-related experience that demonstrates the skills and experience necessary to perform this role will be accepted. Development of the required knowledge and abilities is typically obtained through but not limited to:

• Bachelor?s degree in electrical/electronics, computer science, or a related field.
• Five (5) years of railroad industry experience in Train Control System and SCADA system development and maintenance.
• Two (2) years supervisory experience

• Knowledge and experience with AIMCore Product/Software a plus.
• Possesses a broad interdisciplinary knowledge of supervisory train control, wayside signal, highway crossing warning system, predictive and arrival system, traffic signal control, traction power substations and distribution, SCADA, server systems, virtualized server architectures, databases, cloud server systems, networking, etc.
• Knowledge of operating systems (UNIX, Linux, Microsoft)
• Knowledge of VHF and UHF radio voice and data communications, information assurance, data security and networking technologies.
• Experience with Configuration Management and Quality Assurance Systems.
• Ability to Interpret and revise engineering plans, drawings, and specifications.
• Proficient with Microsoft Office Suite.
• Effective oral and written communication skills.

PI282632635

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 3

Location: United States; Remote, MST or PST

Experience: Senior Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Advanced Technical Resolution

• 
  
• Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
  
• Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
  
• Proactively identifies and addresses issues prior to customer or executive escalation.
  
• Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
  
• Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
  

Subject Matter Expertise

• 
  
• Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
  
• Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
  
• Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
  
• Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
  

Knowledge Sharing & Enablement

• 
  
• Mentors and provides technical guidance to support engineers across all tiers.
  
• Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
  
• Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
  
• Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
  

Systemic Improvement & Cross-Functional Collaboration

• 
  
• Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
  
• Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
  
• Provides technical input that informs product quality, platform stability, and support scalability.
  
• Represents customer impact and operational risk during cross-functional discussions and incident reviews.
  

Customer & Incident Management

• 
  
• Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
  
• Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
  
• Maintains accountability for case progression, resolution quality, and documentation accuracy.
  

Minimum Qualifications, Education, and Skills

• 
  
• 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
  
• Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
  
• Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
  
• Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
  
• Proficient in SQL database analysis, including complex queries and table structure evaluation.
  
• Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
  
• Experience with cloud platforms such as AWS and/or Azure.
  
• Expertise in containerization and orchestration technologies (Docker, Kubernetes).
  
• Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
  
• Maintains a high standard of customer focus and operational accountability.
  
• Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

With more than 550 million users around the world and 300 billion ideas saved, Pinterest Machine Learning interns help build personalized experiences to help Pinners create a life they love. With just over 3,000 global employees, our teams are small, mighty, and still growing. At Pinterest, you'll experience hands-on access to an incredible vault of data and contribute large-scale recommendation systems in ways you won't find anywhere else.

As a machine learning intern at Pinterest, you'll work on tackling new challenges in machine learning and artificial intelligence. You'll conduct research that can be applied across Pinterest engineering teams and engage in external collaborations and mentoring, while also performing research in any of the following areas: image recognition, user modeling, recommender systems,search, ads, ranking, natural language processing, neural networks, personalization, graph representation learning, and big data analytics.

Note to applicants:

By applying to this role, you will be considered for multiple intern roles open across our various ML teams. Please only apply once within the USA or Canada as multiple applications may delay our recruitment process.

Internships are 12 weeks paid, with fixed start dates in May or June to accommodate varying school calendars. Depending on the team, our summer internships will be located either remote or hybrid in San Francisco, Palo Alto, New York or Seattle offices.

We offer 2 internship start dates:

• 
  
• May 18, 2026 - August 7, 2026
  
• June 15, 2026 - September 4, 2026
  

What you'll do:

• 
  
• Lead your own project start to finish to contribute in cutting-edge research in machine learning and artificial intelligence that can be applied to Pinterest problems
  
• Collect, analyze, and synthesize findings from data and build intelligent data-driven models
  
• Write clean, efficient, and sustainable code
  
• Use machine learning, natural language processing, and graph analysis to solve modeling and ranking problems across discovery, ads and search
  
• Scope and independently solve moderately complex problems
  
• Demonstrate accountability for the quality and completion of your tasks and projects, collaborating with your team and seeking guidance as needed.
  

What we're looking for:

• 
  
• Working towards a PhD in Computer Science, ML, NLP, Statistics, Information Sciences or related field
  
• Proficiency in at least one systems language (Java, C++, Python) or one ML framework (Tensorflow, Pytorch, MLFlow)
  
• Experience with big data technologies (e.g., Hadoop/Spark) and scalable realtime systems that process stream data
  
• Experience in research and in solving analytical problems
  
• Strong communicator and team player with the ability to find solutions for open-ended problems.
  
• Preferred Qualifications:
  
  • 
    
  • Publications in machine learning, AI, data science, data analytics, statistics, or related technical fields
    
  • Interest in research and in applying ML to impactful real-world problems on the Pinterest product
    
  
  
  

Why Intern at Pinterest?

• 
  
• Meaningful Work: Contribute to projects that impact millions of users worldwide.
  
• Mentorship: Learn from and be guided by experienced engineers and researchers in the field.
  
• Growth and Development: Participate in professional development workshops and networking events to build your skills and connections.
  

In-Office Requirement Statement:

• 
  
• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection
  
• This role may require you to be located near an office for in-person collaboration, and therefore may need to be located a commutable distance from one of our Pinterest offices.
  
  

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only

The salary for this position is $12,100 monthly.

#LI-HYBRID
#LI-EB1

Our Commitment to Inclusion:

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

With more than 500 million users around the world and 300 billion ideas saved, Pinterest Machine Learning engineers build personalized experiences to help Pinners create a life they love. With just over 3,000 global employees, our teams are small, mighty, and still growing. At Pinterest, you'll experience hands-on access to an incredible vault of data and contribute large-scale recommendation systems in ways you won't find anywhere else.

What you'll do:

• 
  
• Build cutting edge technology using the latest advances in deep learning and machine learning to personalize Pinterest
  
• Partner closely with teams across Pinterest to experiment and improve ML models for various product surfaces (Homefeed, Ads, Growth, Shopping, and Search), while gaining knowledge of how ML works in different areas
  
• Use data driven methods and leverage the unique properties of our data to improve candidates retrieval
  
• Work in a high-impact environment with quick experimentation and product launches
  
• Keeping up with industry trends in recommendation systems
  

What we're looking for:

• 
  
• 4+ years of industry experience applying machine learning methods (e.g., user modeling, personalization, recommender systems, search, ranking, natural language processing, reinforcement learning, and graph representation learning)
  
• End-to-end hands-on experience with building data processing pipelines, large scale machine learning systems, and big data technologies (e.g., Hadoop/Spark)
  
• Degree in computer science, machine learning, statistics, or related field
  
• Nice to have:
  
  • 
    
  • Publications at top ML conferences
    
  • Expertise in scalable realtime systems that process stream data
    
  • Passion for applied ML and the Pinterest product
    
  • MS/PhD in Computer Science, ML, NLP, Statistics, Information Sciences, related field, or equivalent experience.
    
  
  
  

Relocation Statement:

• 
  
• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

#LI-SA1

#LI-REMOTE

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion:

• 
  
• Responsible for supporting the administrative setup, coordination, and maintenance of standardized training courses across multiple learning and document management systems.
  
• Work includes preparing and organizing required source information from affiliates; duplicating and configuring training templates; updating course titles, identifiers, and hyperlinks; publishing SCORM files; loading content into the learning management system; and liaising with local affiliate teams to understand local processes for assigning training in the system.
  
• Ensures accurate linkage between source documents, courses, curricula, and assignment profiles, and supports the creation and maintenance of curricula and learner assignments across regions or cost centers.
  
• Applies established naming conventions, system rules, and procedures to ensure consistency, traceability, and data quality across systems.
  
• Maintains training records and supporting documentation in accordance with defined standards and assists with periodic updates, revisions, and re-publication as needed.
  
• Work is performed under supervision using well-defined processes and detailed instructions.
  

• 
  
• Requires strong organizational skills, attention to detail, and the ability to follow structured workflows across multiple systems.
  
• Must demonstrate clear written and verbal communication skills, a systematic approach to information management, and the ability to meet high-quality and compliance standards.
  
• May assist in user support, troubleshooting, and preparation of materials for audits or inspections related to training administration.
  

• 
  
• We are seeking a dynamic professional to support and enhance the infrastructure and operations of the Vendor Relationship Management (VRM) team.
  
• This role will be instrumental in managing projects, optimizing processes, and driving operational excellence within our vendor governance framework.
  
• The successful candidate will contribute insights and strategies to mature our ways of working and strengthen partnerships with internal stakeholders and external vendors.
  

• 
  
• Operational Support: Own the management and delivery of assigned day-to-day VRM operational activities, ensuring efficiency and accuracy.
  
• Project Leadership: Lead and support initiatives that improve vendor governance, streamline processes, and enhance collaboration across teams. Leads creation of assigned presentations or other internal materials related to VRM group.
  
• Process Optimization: Identify and implement opportunities to mature workflows and optimize vendor management practices.
  
• Stakeholder Engagement: Partner with internal teams to foster strong relationships, source feedback, and improve communication channels.
  
• Governance & Reporting: Support development and maintenance of frameworks, tools, and reporting that enable effective vendor relationship management.
  
• Insights & Continuous Improvement: Analyze processes, data and trends to provide actionable recommendations for operational and strategic improvements.
  
• Meeting & Material Support: Coordinate meetings, develop agendas, prepare presentations, and manage documentation for internal and external audiences. May support the development of select materials for external vendor meetings as determined by the team.
  

• 
  
• Strategic Thinking: Ability to see the big picture and align operational improvements with organizational goals.
  
• Collaboration: Proven ability to work well as part of a team, building strong relationships across stakeholders and fostering a culture of partnership and trust.
  
• Adaptability: Strong desire and ability to work in a fast-paced, dynamic environment and adjusts to changing priorities with ease.
  
• Problem-Solving: Applies critical thinking to identify issues and develop innovative solutions.
  
• Analytical Thinking: Demonstrates excellent technical or analytical knowledge base, with ability to assess data, processes and understanding to tell a meaningful story and message.
  
• Accountability: Takes ownership of deliverables and ensures timely, high-quality outcomes including ability to make critical decisions related to projects and tasks. Demonstrates excellent attention to detail, teamwork, and initiative; maintains confidentiality; maintains meticulous attention to project deadlines.
  
• Influence & Communication: Demonstrates excellent verbal and written communication skills to effectively and persuasively to drive alignment and action.
  
• Continuous Improvement Mindset: Proactively seeks opportunities to enhance processes and ways of working with confidence to voice opportunities.
  

• 
  
• BA/BS degree with 5+ years of relevant experience in vendor management, outsourcing, or project management within biotech or pharmaceutical industries.
  
• Strong foundation in project management and vendor governance frameworks.
  
• Previous experience in multiple aspects of Relationship Management including partnering with vendors and cross-functional stakeholders - several years and direct experience preferred.
  
• Experience in Clinical Trial Delivery or Drug Development Lifecycle preferred.
  
• Excellent communication, analytical, and organizational skills.
  
• Proficiency in Microsoft Excel, Word, PowerPoint, and SharePoint.