Jobs in West Knoxville, TN

Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives! Our mission at TDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Specifically, people with expertise in communicating in difficult situations and building relationships with patients and their families similar to counseling or patient relations. This position, Family Care Coordinator, will work with organ donor families, hospital personnel, physicians, and other team members from TDS to work through the donation process for saving lives through organ and tissue donation. Primary work environment is in the hospital setting in the Knoxville area of Tennessee and throughout Tennessee hospitals. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must.

What is a Family Care Coordinator?

Family Care Coordinators (FCCs) support and educate the potential donor’s next-of-kin regarding donation options. FCCs determine family dynamics and assess the family’s understanding of the patient’s prognosis to aid in the donation process. They work alongside other clinical team members and hospital staff to be both an advocate for donation and a resource to the donor’s family.

COMPANY OVERVIEW AND MISSION

Tennessee Donor Services is a designated organ procurement organization (OPO) within the state of Tennessee – and is a member of the DCI Donor Services family.

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

• Determines family dynamics and assesses the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
• Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation.
• Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure.
• Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
• Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary.
• Visually assesses donors, interpret charts, document information and communicate findings.
• Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course. Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary.
• Provides education to hospital staff regarding authorization, family care process and donation process.
• Responsibilities may be affected by increased donor activity. Performs other duties as assigned.

The Family Care Coordinator will work 15 days per month – and be on call for periods of up to 24 hours.

The ideal candidate will have:

• A bachelor’s degree
• 2 – 4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention
• Knowledge of medical and legal principles of authorization, donor evaluation, and management.
• Exceptional teamwork, communication, and conflict management skills.
• Valid Driver’s license with ability to pass MVR underwriting requirements

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

As a condition of employment, you must be able to obtain Hospital Badge and EMR Access from all of the DCI Donor Services Hospital partners.

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

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Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Tennessee Donor Services is seeking a Surgical Recovery Coordinator (surgical technologist) in Knoxville to save and enhance lives through the surgical removal, preservation, packaging, and distribution of organs.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

• Assumes primary responsibility for the renal preservation process including pumping and pump transport, in accordance with policies and standards.

• Performs extensive on-call responsibilities to assist with the activities related to the donor recovery.
• Coordinates and assists in the surgical recovery, preservation, and packaging of organs and specimens in conjunction with transplant surgeons and/or organ recovery coordinators in accordance with policies and standards.
• Coordinates and assists with fly outs and fly backs.
• Coordinates and assists with organ allocation, including kidney and liver placement, distribution, and transportation of organs for transplantation and/or research in accordance with policies and standards.
  
  

The ideal candidate will have:

• High school diploma or equivalent. Bachelor’s degree in a related field preferred.
• One to two years OPO or health care experience required, operating room experience preferred.
• Health-related certification and ISOP Level 1 by completion of the first year.
• Working knowledge of computers and Microsoft Office applications and basic data entry skills required.

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Meal Per Diems when actively on cases

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

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Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?

Or help people navigate the tough spots in their life?

And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Knox C&Y IST Administrative Assistant today!

The C&Y IST Administrative Assistant

Duties:

• Being on time to each shift.
• Providing direction to clients and maintaining an up to the minute schedule on the EMR.
• Responding to all calls, flags, and emails within 24 hours.

JOB PURPOSE/SUMMARY

Summary of role of team:

• The Knox CY IST team comprises of outpatient providers in the areas of therapy, case management, care coordination, and medication management.
• The team operates to serve children and adolescents from birth to 21 years of age.
• The administrative assistant will contribute to the team in the following ways.
• The administrative assistant will demonstrate and maintain a positive work climate and the overall team effort of the program.
• The administrative assistant will demonstrate a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes.
• The administrative assistant accepts additional assignments and/or changes in assignment and/or work.
• The administrative assistant promotes an environment in which the customs and spiritual beliefs of the individual are respected.
• The administrative assistant promotes clear and considerate communication to all staff and clients.
• The administrative assistant responds to all emails, flags, and phone calls within 24 hours.

Summary of position:

• Provides daily response to all phone calls directed to C&Y IST, Family Treatment Services, and Great Starts, including providing messages/notes to nurses for calls related to medication questions, answering questions of next scheduled medication/intake appointments, and other related phone calls.
• Maintain schedule for all C&Y IST staff psychiatrists and intake appointments with centralized scheduling team in order to ensure productivity standards are met.
• Assist staff to meet set productivity standards within compliance of McNabb policy and procedures.

TYPICAL WORKING CONDITIONS/ENVIRONMENT

• Typical working conditions include working in an outpatient office setting.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Maintain schedule for all C&Y IST clinicians, staff psychiatrists and APN's. Maintain schedule for outpatient clinicians for Family Treatment Services and APN, and assist in scheduling intakes for prospective clients.

• Input/print out necessary information in Athena for scheduling purposes on a daily basis. Respond to all flags, emails, and phone calls within 24 hours.
• Coordinate with centralized scheduling team on any scheduling needs for Knox CY/Merchants clinic. Coordinate with Family Treatment Program Coordinator, Great Starts Program Coordinator, and Knox CY Clinic Coordinator on daily tasks.
• Maintain cancellation list for filling in appointment purposes and update daily.
• Discusses with the staff psychiatrists any time there is a change made to the schedule throughout the day.
• Will be in the reception area for the first appointment of the day and stay until the last appointment has left the area or as assigned by supervisor.
• Makes changes in schedule as directed by supervisor in a timely manner.
• Assist in scheduling approach through Just In Time scheduling.
• Support clinic access and flow through Open Access model for intake assessments to make sure clients are seen on the day they show for intake (as able).
• iRequest a copy of each client's insurance card and scan appropriately for each face to face appointment.
• Will complete client benefits paperwork for Family Treatment Services and Great Starts clients as needed. Will ensure that each document is completed correctly and charts are updated within 24 hours of intake.

2. Manage all phone calls and messages for nurses, clinicians, and staff psychiatrists/APNs. Manage all phone calls for prospective clients of Family Treatment and Great Starts and keep an accurate log of all phone activities.

• Answer all phone calls from 8AM to 5 PM (or as assigned) Monday- Friday.
• Correctly scribe and direct all messages to the necessary staff or extension 9 out of 10 times.
• Triage priority of all calls throughout the day.

3. Primary General Responsibility

• Administrative assistant will accurately complete work 9/10 times each day of the work week.
• Administrative assistant will participate in a 90-day evaluation.
• Administrative assistant will participate in an annual evaluation.

COMPENSATION:

• Starting salary for this position is approximately $16.35 /hr based on relevant experience and education.

Schedule:

• An essential job function is a reliable, predictable 40 hour per week job, on sites, with regular attendance.

Travel:

• Position requires travel between McNabb locations.
• This position requires utilizing a personal dependable vehicle to conduct Center business.
• Maintaining a dependable vehicle and certified driver status is a condition of employment.

Equipment/Technical Competency:

• Computer competency required.
• Competency in Microsoft Office, EMR, and phone systems required.
• Ability to learn and retain training on faxing, and following policies and procedures for medical documentation/PHI.

Equipment/Technology:

• This position requires the use of center computers, phones, fax machines, and email.
• Competency in these areas is a requirement of the position.

QUALIFICATIONS - C&Y IST Administrative Assistant

Experience / Knowledge:

• Previous experience working face to face with individuals in an office/clinic setting.

Education / License:

• High School diploma or equivalent degree with experience in the area of reception, administrative duties, scheduling responsibilities.

Physical/Emotional/Social - Skills/Abilities:

• HWC/CPR required.
• Must be able to hear loud and soft tones.
• Must have mental ability to exercise sound judgment under pressure.
• Must be able to lift up to 50 lbs.
• Pushing/pulling up to 150 lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.
• This position requires training and certification in and the ability to adequately implement a variety of verbal de-escalation methods and personal/client safety techniques.

Location:

• Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

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Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?

Or help people navigate the tough spots in their life?

And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the RN Manager today!

The RN Manager

JOB PURPOSE/SUMMARY

Summary of position/role of team:

• The Nurse Manager will provide administrative and clinical oversight of assigned staff in their cohort and their respective programming.
• Responsible for the supervision, training, and oversite of all nursing staff across their assigned cohort.
• Oversees scheduling and program needs within their designated crisis cohort.
• Other duties include onboarding, training, and development of newly hired RNs, assisting the Nursing Supervisor with ensuring the delivery and oversight of psychiatric care to patients involved in medication services provided at the Center's crisis programming.
• Work closely with a team of nurses, providers and Directors to address other related clinical and administrative needs.
• Oversees the quality of nursing services and ensures appropriate care is being provided.
• Provide direct clinical services under HRMC protocols. An essential job function is a reliable and on site, with regular attendance or whatever the job requires.

TYPICAL WORKING CONDITIONS/ENVIRONMENT

• The Nurse Manager will work throughout the Center in their assigned crisis cohort including on an as needed basis, but will not be working out in the community.
• The Nurse Manager is expected to cover any open shifts in either crisis cohort if unable to obtain coverage.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Supervise and manage members of assigned nursing team.

• Supervises one of the two assigned cohorts: EmPATH, C-CSU, BHUCC, CP, H-CSU, & K-CSU.
• Participates in the recruitment of nursing staff.
• Participates and establishes training expectations for nursing staff.
• Provides supervision for assigned RNs & LPNs in their cohort
• Provide regular feedback to assigned RNs & LPNs regarding their proficiency and performance.
• Supervise and manage nursing coverage in their assigned cohort and assists with other crisis programming.
• Rotate on-call schedule and cover open shifts if unable to obtain coverage
• Manage timesheets and leave request for assigned staff members
• Conduct employee evaluations for assigned staff

2. Lead by example.

• Address disciplinary issues, to include progressive disciplinary action if needed in a timely fashion.
• Display superior emotional adjustment and stability with a non- reactive and non-judgmental attitude to crisis.
• Display ability to implement change in a reluctant environment as needed.
• Demonstrate effective delegation as needed.
• Foster relationships with external stakeholders including nursing agencies and local universities.

3. Works in a multi-disciplinary team approach to meet the clinical needs of patients.

• Represents the Center in a professional manner.
• Attend and participate in meetings and on committees as designated.
• Collaborate with management and other team members around patient care to deliver high quality services.
• Assist with monitoring productivity requirements.

4. Completes all documentation in compliance with CARF and HRMC standards

• Completes and signs all documentation for each client prior to end of shift
• Respond to all flags, emails, and voicemails from other clinical staff by end of shift. The RN is to return calls within 15 minutes
• Document administered medications in the EMAR Document clinical services provided in the medical record on same day as service provided in a clear and concise manner.

5. Completion of required HRMC training to maintain status as credentialed provider

• Maintain an active RN license in the state of Tennessee in accordance with the state guidelines
• Complete any Center Required Self-Directed Learning or Training Modules in the required time frames.
• Complete First Aid, CPR, and HWC trainings within the required time frames.

Schedule:

• The Nurse Manager is expected to fulfill the agreed upon hours when hired.
• Unless otherwise approved, the Nurse Manager is expected to be present in the clinic from 8am-5pm and is expected to complete a minimum of 16 hours of clinical work per week which may include nights and/or weekends.
• Must be flexible with scheduling as the Nurse Manager will rotate being on call and is expected to cover open shifts in their assigned cohort on a PRN basis.
• The Nurse Manager may also be asked to cover open shifts in the other cohort on a PRN basis.
• All other scheduling arrangements are approved on a case-by-case basis.

Travel:

• Must possess a valid Tennessee Driver's License.
• This position requires utilizing a personal vehicle to conduct Center business.
• Maintaining a dependable vehicle and certified driver status is a condition of employment.
• The Nurse Manager may have to travel between clinics/programs at times, and may be required to travel for any supervision or scheduled meetings.
• There is no overnight travel and clients will not be transported.

Equipment/Technical Competency:

• Basic computer skills required (EMR, Excel, Word, etc.).
• Must be familiar with EMRs and telehealth services as telehealth services may be offered as part of the service delivery.

Equipment/Technology:

• The Nurse Manager will receive a center issued laptop.
• The Nurse Manager will need access to e-mail, Athena Health (EMR), Drs. First, access to I & U Drives, and VPN (remote) access.

QUALIFICATIONS - RN Manager

Experience / Knowledge:

• 1-3 years of psychiatric nursing post-graduation is required.
• Prior supervisory experience is preferred.
• Should possess sound knowledge of state regulations and best practice guidelines, psychiatric medications, mental health diagnoses, treatment modalities and interventions.
• Must have the ability to present professionally, work within a team format, exercise sound clinical judgment under pressure, communicate effectively (both orally and written), possess good time management and organizational skills.
• Experience with interdisciplinary collaboration and care coordination preferred.
• Knowledge of HIPAA, confidentiality, and patient centered practice approach required.

Education / License:

• Must have graduated from an accredited school of nursing and possess a Bachelor's degree in nursing.
• Must be actively licensed as a Registered Nurse in the state of Tennessee.
• American Nursing Association certification as a Psychiatric Mental Health Nurse preferred.

Physical/Emotional/Social - Skills/Abilities:

• Staff must complete and maintain First-Aid and CPR trainings within the required time frames.
• The Nurse Manager must complete the full Handle With Care Trainings as indicated.
• Some exposure to biological hazards and unpleasant odors.
• Hearing of normal and soft tones.
• Close eye work.
• Lifting up to 50 lbs.
• Pushing/pulling up to 150 lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.
• This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.

Location:

• Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

PIe60240fd9f7d-3631

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?

Or help people navigate the tough spots in their life?

And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Sexual Assault of East Tennessee (SACET) Services Coordinator today!

The Sexual Assault of East Tennessee (SACET) Services Coordinator

JOB SUMMARY

• Responsible for the management and oversight of all SACET divisions including therapy, education, advocacy and SART.
• Also responsible for program oversight of PASAAC/Therapy Center program.
• Engages and assists with the development of SART teams (collaboration between various community agencies, law enforcement, etc. in a victim centered team approach) in identified counties, and works to ensure that the mission of the program is maintained and evolved.
• Services coordinator will assist with direct client services, such as, answering crisis hotline calls and participating in the after-hours on-call rotation, if needed.
• Completes all necessary documentation in accordance with funding guidelines and policy and procedures.
• Provides outreach to victims through education presentations and involvement in various coalition and community meetings.
• Provides direct supervision to therapy coordinator, advocacy coordinator, education team leader, and SART coordinator to ensure that overall clinical expectations are met.

Supervision - Provides weekly supervision to program coordinators both individually and in team setting.

• Assists with any coverage needed by Therapy, Advocacy, Education, and SART departments.
• Completes after-hours advocacy duties during shifts that do not have coverage.
• Assists with victim and first responder education presentations.
• Assists with outreach as needed.
• Assists therapy intakes, screening, referrals, and sessions as needed.
• Facilitates monthly all-staff meetings.
• Ensures all SACET services are trauma informed.
• Flexibility to work after business hours when needed.
• Provides weekly/bi-weekly supervision for staff.
• Facilitates supervisor bi-weekly/monthly team meetings.
• Ensures policy and grant requirement adherence.
• Responsible for the hiring and training of all program supervisors.

Works within a multidisciplinary team to meet the needs of sexual assault survivors.

• Attends SART meetings and assists Director and SART Coordinator as needed.
• Participates in regular supervision with Director of Victims Services.
• Responds to all emails and voicemails within 2 business days.
• Attends all other staff meetings and trainings as required.
• Demonstrates and maintains a positive working relationship with team members, including SANEs, law enforcement, hospital staff, and other community service providers.
• Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes.

Completes all documentation in compliance with center policies.

• Enters notes in Osnium and/or Centricity within 48 hours of contact.
• Keeps releases up to date and ensures validity.
• Completes custodian of records training to assist with records requests.
• Tracks all data and assists with reporting.
• Accurately documents time and mileage.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

COMPENSATION:

• Starting salary for this position is approximately $72,851 /yr based on relevant experience and education.

QUALIFICATIONS - SACET Services Coordinator

Experience:

• Supervisory experience and a minimum of two years of clinical experience required. Prior experience in specialized interventions in sexual abuse is preferred.
• Candidate with clinical license preferred.

Education / Knowledge:

• Must have a Master's degree and basic knowledge in health-related field of counseling, psychology, social work, criminal justice, sociology, or a behavioral science field with course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention.

Physical:

• Exposure to biological hazards.
• Hearing of normal and soft tones.
• Close eye work.
• Valid driver's license.
• Lifting up to 50 lbs.
• Pushing/pulling up to 150 lbs.
• Frequent sitting, standing, walking, bending, stooping, and reaching.

Location:

• Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

PI1a127f158b79-3631

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?

Or help people navigate the tough spots in their life?

And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the FEI Crisis Team Leader today!

The FEI Crisis Team Leader

Duties:

• Responsibilities include managing two teams of four staff total, serving a minimum of 15 families at time for a period of 90 days post-crisis intervention, per team.
• Duties also include meeting with families, coordinating supports for monthly Family Team Meetings (FTM), and organizing monthly family engagement activities.
• Essential duties include providing program oversight and coordination of referrals and caseloads, including but not limited to linkage and referral to area resources, advocacy and coordination of care with other provider and social supports, crisis intervention and planning.

JOB PURPOSE/SUMMARY

Summary of role of team:

• "Family Empowerment Initiative" or "FEI" provides support to low-income families, children ages birth (0) to eighteen (18), and their caregivers.
• This includes, but is not limited to, intensive services, crisis services, self-sufficiency through trauma informed services, case coordination, peer support, parent/caregiver education, and family engagement strategies.

Summary of position:

• The Team Leader provides administrative and clinical supervision for two FEI teams, and performs all administrative duties required to adhere to the guidelines of the program.
• The Team Leader provides information and referral, agency linkage, advocacy, home visits, and follow-up services as defined by the FEI program and ensures that each team member on the team does the same for consumers on their caseloads.
• The Team Leader arranges coverage plans for their team to ensure that each consumer is seen for required program contacts per month.
• The Team leader provides crisis intervention and emergency services as needed.
• The Team Leader utilizes center wide and community services as needed for client benefit.
• The Team Leader embraces the key values of care coordination: empowerment, normalization, rehabilitation, and continuity of care.
• Ongoing networking with crisis providers for timely access to appropriate referrals and overall community outreach are required.

TYPICAL WORKING CONDITIONS/ENVIORNMENT

• This position spends the majority of their time working at Knox Children & Youth (C&Y) Center and requires both office-based clinical and administrative work and community-based clinical interactions.
• Team Leader will be responsible for engaging clients, peers, and community stakeholders in a professional and therapeutic manner.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Works in a multi-disciplinary team approach to meet clinical needs of SPMI consumers.

• Attends and is timely to weekly multi-disciplinary Team Mtgs.
• Attends and leads administrative team meeting on a weekly basis without tardiness.
• Returns all staff calls within 30 minutes as reported by supervisor.
• Responds to all flags, emails and voicemails within 2 business days.
• Responsible for ensuring all phases and activities of the Wraparound Process are done to the high quality and fidelity - accountable to family team.
• Attends required trainings by TDMHSAS or associated partners to meet program requirements

2. Completes all required documentation in compliance with Center Policy, CARF and SSOC standards.

• Ensures tx plan is complete within 30 days of admission with input from other professionals as evidenced by signatures of APN/MD and Peer Support Worker
• Completes Crisis Plan, DLA-20, Individual Service Plan (ISP) and eligibility assessment on all clients
• Completes No Harm contract at ct.'s first sign or report of SI, HI, or thoughts of harmful behavior.
• Progress notes within one working week of encounter.
• Ensures that all clients have a current ROI for their PCP and other active providers (daycare, school, therapists, additional providers, etc…)
• Completes seven-day contact on all post-hospital clients.
• Complete an assessment of the family including Child and Adolescent Needs and Strengths (CANS) assessment, Caregiver Strain Assessment, and other national evaluation tools to develop a care plan.

3. Engages clients and their families in the treatment process providing treatment planning, linkage, referral, and advocacy for each client.

• Ensures each client is contacted within 24 hours of referral
• Creates goals with the ct. based on their input as well as input from family/other systems AEB treatment plan signatures by all parties.
• Creates and implements treatment interventions based on the treatment plan goals.
• Utilizes family strengths and empowers the family to implement effective interventions as evinced by documentation of activity in the progress notes.
• Makes referral to less intensive services upon anticipation of discharge
• CM works with the ct. for up to 90 days to ensure transition to less intensive services.
• The Team Leader monitors outcome measures to ensure quality and effectiveness (QA/QI) and quarterly QRR.

4. Ensures that the program meets monthly requirements

• Continually monitors admissions and referrals to ensure timely assignment to caseloads
• Monitors productivity on a weekly basis in supervision AEB document tracking logs
• Ensures coverage is met for clients when staff are out on leave or during vacancies
• Ensures vacancies are filled with qualified candidates AEB use of applicant screening profiles
• Submits monthly report to supervisor by the 5th business day of each month.

5. Provides administrative supervision to FEI teams

• Provides support to staff through positive reinforcement, open communication, honest feedback and constructive criticism on a daily basis.
• Completes written documentation of verbal and written corrections pertaining to staff and forwards to HR.
• Meets with each case manager individually on a weekly basis for supervision
• Shares information re: policies and procedures with staff as policies change
• Ensures each staff is following Center Policy and Procedure via monitoring in weekly sessions and periodic chart reviews.
• Assists staff with difficult cases by attending home visits with the staff on an as needed basis.
• Makes suggestions for interventions with clients on a weekly basis
• Provide continuous check-ins with team members.

COMPENSATION:

• Starting salary for this position is approximately $21.08/hr based on relevant experience and education.

Schedule:

• Primary working hours are Monday through Friday, and should be provided at times that meet the needs to the families served.
• On site supervision is preferred, and position must be available via phone if a function of the position requires being out of office.

Travel:

• This position requires utilizing a personal dependable vehicle to conduct Center business.
• Maintaining a dependable vehicle and certified driver status is a condition of employment.

Equipment/Technical Competency:

• Ability to use a computer and basic office software is required, including but not limited to Office Word, Excel, Outlook and be able to utilize EMR for clinical documentation.

Equipment/Technology:

• This position requires the use of computer skills with an electronic medical record (EMR), and telehealth/televideo services may be offered as part of the service delivery.
• Staff will be expected to maintain work with a Center cell phone and computer.

QUALIFICATIONS - FEI Crisis Team Leader

Experience / Knowledge:

• Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual/developmental disabilities.
• Two (2) years work experience with SPMI populations preferred.
• Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.
• Clinical staff members must possess reliable transportation, a valid driver's license with an F endorsement OR the ability to acquire an F endorsement on driver's license in order to transport clients as needed.
• Transporting clients in a personal or Center vehicle is an essential function of this position.

Education / License:

• A Bachelor's degree in a health related field of counseling, psychology, or social work or must be licensed as a nurse (LPN or RN).
• LPNs must have fifteen (15) semester hours of behavioral health and two (2) years of behavioral health care experience.
• Candidates with a Bachelor's degree in rehabilitation, occupational therapy, criminal justice, and education must have fifteen (15) college-level semester hours of coursework in behavioral health and at least two (2) years of work experience in the behavioral health setting working with children.

Physical/Emotional/Social - Skills/Abilities:

• Outpatient/Community based environment.
• This position requires training and certification in and the ability to adequately implement a variety of verbal de-escalation methods and personal/client safety techniques.
• Must have mental ability to exercise sound judgment under pressure.
• Must have an F endorsement and a valid Driver's License.
• This position requires utilizing a personal dependable vehicle to conduct Center business.
• Maintaining a dependable vehicle and certified driver status is a condition of employment.
• An essential job function is a reliable, predictable 40 hour per week job, on site and in the community, with regular attendance.

Location:

• Knox County, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

PI92f51836ba2f-3631

Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at TDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We want people to join our team in the role of the Organ Recovery Coordinator with previous experience as a registered nurse (RN) in an ICU or critical care setting. This position will facilitate all aspects of making organ donation happen in the Knoxville area.

What is an Organ Recovery Coordinator?

Using their nursing background, Organ Recovery Coordinators (ORCs) oversee the process of procuring the gift of organ donation. In collaboration with the clinical team, ORCs assess the compatibility of organs for recipients, and expedite the surgical and technical processes to package and transfer the organs for transplant quickly and safely. They work alongside hospital personnel and surgeons to facilitate the lifesaving gift of organ transplantation.

If you want to utilize your critical care skills with a higher level of autonomy and provide a lifeline to those waiting for an organ transplant, this is the job for you!

COMPANY OVERVIEW AND MISSION

Tennessee Donor Services is a designated organ procurement organization (OPO) within the state of Tennessee – and is a member of the DCI Donor Services family.

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

1. Evaluates patient suitability for organ donation by reviewing medical records and consultation with medical staff.
   
2. Coordinates organ placement and allocation with transplant programs and surgeons.
   
   
3. Coordinates and assists in the surgical recovery of organs and peri-operative management – including logistics such as arranging transportation, ensuring surgical packaging, and preparing lab specimens for shipment.
   
4. Provides support to donor families and conducts medial/social history interviews.
   
5. Updates donor information into electronic medical record.
   
   
6. Other duties as assigned.
   
   

Call requirements will be a min of (7) 12 hour shifts every two weeks. or 14 shifts within 4 weeks. Alternating days and nights.

The ideal candidate will have:

• Two plus years prior experience in a critical care setting.
• Ability to exercise independent judgement and multitask.
• Exceptional teamwork, interpersonal, communication, and conflict management skills.
• Registered Nursing (RN) License
• Valid Driver’s License with the ability to pass MVR underwriting requirements
• The ability to creatively approach marketing and outreach.

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Monthly Cell Phone Stipend
• Meal Per Diems when actively on cases

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position.

As a condition of employment, you must be able to obtain Hospital Badge and EMR Access from all of the DCI Donor Services Hospital partners.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

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Job Category: Clinical

Requisition Number: CERTI002033

Posted: January 28, 2026

Full-Time

On-site

Knoxville, TN 37932, USA

Hardin Valley Internal Medicine, a division of Summit Medical Group, has an opening for an experienced Certified Clinical Medical Assistant (CCMA) or Registered Medical Assistant (RMA) to join their passionate, authentic, and growing team of professionals for Back Office. This is a full-time opportunity.

Responsibilities: (List does not include all duties assigned)

• Handles phone nursing when appropriate, to include triaging, pre-certs, referrals, calling in prescriptions, etc.
• Performs clerical duties necessary for the provider to see patients such as contacting patients regarding test results and/or other related reasons as directed.
• Pulls and prepares patient records for physicians to treat patients, as needed.
• If needed, schedules patient appointments with efficient use of clinical time slots.
• Maintains stocked, neat, and clean exam rooms and common work areas daily.
• Adheres to established company policies and procedures (including the corporate compliance program), and follows state and federal regulations, such as OSHA and HIPAA guidelines.
• Adheres to site-specific protocols and expectations.
• Performs duties professionally while showing courteous and cooperative work to co-workers, management, and the public.
• Maintains strictest confidentiality, both internally (with Summit employees) and externally (with non-Summit persons).
• Actively participates in site-level Quality Improvement Activities.
• Each employee will contribute to the continual evaluation site performance and the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs all other duties assigned by supervisor, Site Manager, physician, or administrative staff.
• Performs related work, as assigned.

Full Benefits Package available including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401K, and more!

Education: High School Diploma or equivalent required. Additional vocational or college credits required. Medical Assistant Certification required.

Experience: Clinical experience required.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.