Jobs in Villanova, PA

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

The Relationship Development Associate (RDA) is responsible for managing a dedicated portfolio of customer accounts. This role emphasizes proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling. The ideal candidate will leverage in-depth product knowledge, client insights, and executive-level engagement to deepen relationships, understand clients' business challenges, and grow accounts.

Key Responsibilities:

• 
  
• Account Management: Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client's unique needs.
  
• Quarterly Account Reviews: Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities.
  
• Revenue Growth and Upselling: This is a quota-carrying role, with a focus on upselling our products exclusively to the existing client base. You'll work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients.
  
• Executive-Level Engagement: Build relationships at the executive level to understand clients' strategic goals and align Granite's products to meet those objectives effectively.
  
• Product Expertise: Develop in-depth knowledge of Granite's full range of products to position and sell the best solutions for each client.
  
• Client Communication: Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges.
  
• Strategic Account Planning: Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship.
  

Qualifications:

• 
  
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
  
• 1-2 plus years of experience in account management, sales, or client relationship roles, ideally with a focus on upselling or quota-based growth.
  
• Proven ability to build and maintain executive-level relationships.
  
• Strong organizational skills and ability to manage a high volume of accounts.
  
• Exceptional communication and interpersonal skills.
  
• Ability to understand client business challenges and position solutions effectively.
  
• Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite.
  
• Flexibility for occasional travel to meet with clients, if necessary, though travel is not a primary aspect of this role.
  

#LI-GC1

In this role, you will report to the Territory Area Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: King of Prussia, PA

Shifts:

• Monday-Friday, 6:30 AM-3:00 PM

• Monday-Friday, 7:30 AM-4:00 PM

Hourly Rate: $24.03

Benefits Overview

Health & Wellness: Medical, dental, vision, and wellness programs

Time Off: PTO, company holidays, choice holidays

Financial WellBeing: FSA, HSA, commuter benefits, 401(k), tuition assistance, employee stock purchase plan

Additional Coverage: Critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance

Recognition: Peer recognition program with redeemable reward points

Qualifications

• High school diploma required

• 1-2 years of material handling or inventory replenishment experience

• Experience with Microsoft Teams preferred

• Familiarity with inventory systems (Inventory Manager/IM, SAP)

• Forklift certification preferred (not required)

• Strong computer literacy across multiple software systems

• Ability to manage stock levels in a fast-paced environment

• Excellent written and verbal communication skills

• Attention to detail with strong adherence to protocols

• Ability to work independently and collaboratively

• Warehouse/GMP/cGDP inventory experience is a plus

• Ability to lift 25-50 lbs

Scope of Work

• Manage inbound and outbound freight (receiving and shipping)

• Unbox materials and complete hand-wiping sterilization procedures

• Process orders, label materials, and maintain CoA/CoF documentation

• Operate forklifts and electric pallet jacks (training provided)

How You'll Create Impact

Avantor's Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

In this role, you will:

• Enter and process orders in IM and SAP

• Assist with establishing new stocking locations

• Receive, inspect, label, organize, and put away materials from RDC and suppliers

• Maintain and update signage and labeling

• Review and adjust stocking levels based on demand

• Monitor Received Stock, UOM, Metrics, and 90-Day No Move reports monthly

• Review daily backorders

• Support end-users with product sourcing, expediting, and general service needs

• Use IM and SAP to locate products and fulfill requests

• Ensure 5S standards are upheld in POU inventory areas

• Respond promptly and professionally to emails and voicemails

• Update IM system entries using Change Control Forms as needed

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Relationship Development: Increase competitive advantage and drive customer satisfaction by building trust and developing strong relationships. Add value in every interaction by working together with customers and internal teams to develop beneficial solutions for their business. Provide higher and differentiating value not by what you sell - but by 'How' you sell.

Targets: Meet/exceed IOP for sales and margin. Develop awareness / sales in the VWR Private Label range to increase margin.

Strategy Implementation: Demonstrate strategic agility in approach to customers and projects (solutions must be tailored to meet individual customer needs). Implement agreed strategies across defined accounts while maintaining and developing existing business.

Business Development: Drive new and existing opportunities by managing territory appropriately to maximise number of customer visits. Call customers frequently to create opportunities for selling the VWR portfolio of products. Understand customer profile, be able to identify trends and opportunities that will generate sales.

Utilize VWR Resources: Utilize local and global internal (cross-functional) and external contacts to help achieve targets. Utilise VWR CRM database to manage customer relationships, interactions and information that will increase effectiveness and aid sales.
Planning/Forecasting: Plan, forecast and achieve objectives and Key Performance Indicators in territory/ accounts, using pre-call planning for increased effectiveness.
Performs other duties as assigned

Who you are:
BA/BSc or equivalent essential
3+ years of experience in a complex sales environment, where multiple clients are involved in the purchasing decision and there is a solution based selling approach plus 1 year leadership experience
A proven track record of verifiable sales success driving growth with a consultative, strategic selling approach Experienced in working in a fast paced and targeted environment, with high team interaction, routinely interacting with customers, manufacturers and colleagues
Business-to-business sales experience, preference may be given to those with distribution experience and a scientific background and/or having worked in a laboratory or research environment
Demonstrated capability to effectively utilize best in class selling processes (e.g. SPIN, Consultative Selling) and technology platforms including CRM Tools
Mandatory attendance of appropriate VWR Sales Trainings

What we are looking for:

Knowledge
A good understanding of company' products, promotions, services- and solution offerings for customers
Must have an in-depth understanding of relationship types and buyer behaviors
Broad understanding of VWR Product & Service portfolio
In-depth understanding of the different VWR functions and their role
Fluent in oral and written English, preferably 1 or 2 more languages

Skills
Ability to take content and structure it in a way that is most appropriate for the audience and objective
Ability to develop mutually beneficial relationships and drive strategic conversations with Customers
A clear ability to manage customer interactions professionally by demonstrating excellent listening and organisational skills, and by using probing questions and reflective language to engage customers and build trust
Outstanding interpersonal skills with the ability to manage various buyer types and personalities (e.g. technical-, user-, and economic buyers)
Strong organisational skills that drive projects forward
Is able to synthesise and integrate sales data to support management decisions
Ability to work independently and successfully manage time and territory
Strong ability to negotiate large account pricing strategies / contracts
Ability to handle difficult situations effectively

How you will thrive and make an impact:
Builds and maintains clients trust through continuous and transparent engagements throughout projects
Engages in conversations regarding long term strategies and aligns effectively with buyers at every stage of their purchase decision process Is responsible for understanding the strategy of every customer
Innately customer focused and motivated to deliver value in every interaction
Proactive, Inspirational and Team Focused
A natural desire to share knowledge and work with the wider VWR Network and seeks to consistently develop internal and external relationships
Keeps up to date with relevant market trends
Uses specialists to offer valuable insights into addressing problems
Collaborates (with) and orchestrates the broader internal network
Commits to agreed actions on agreed timelines with customers
Focuses on outcomes that they can support and taps into the power of the broader VWR network to support customer projects
Helps to quantify the benefits of the solution to the customer
Develops credibility by challenging the client's thinking to co-create valuable solutions
Drives meaningful conversations with the customer that help to develop a vision including solutions to problems

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

This reflects base salary.

This position is subject to incentive compensation, where the expected pre-tax Target Cash Opportunity ("TCO") for this position is based on the achieved sales and in the amount/range of,

Actual Pay may differ depending on relevant factors such as prior experience and eligible geographic location.

TCO is defined as Base Salary + Target Sales Incentive (Sales Incentive eligible role only).

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.

The Industry Practice Leader will be responsible for building, leading, and expanding a specialized insurance practice across key verticals such as Education, Manufacturing, Healthcare, and Social Services. This role blends deep market expertise with leadership in underwriting strategy, portfolio performance, product innovation, and client engagement.

Reporting directly to executive leadership, the Practice Leader drives growth, profitability, and market differentiation by delivering industry insights, fostering cross-functional collaboration, and cultivating high-impact client relationships.

Key Responsibilities:

• 
  
  
• Define and lead a multi-year strategic plan to design an industry practice aligned with corporate business goals.
  
  
• Lead the design and implementation of tactical initiatives to build the practice.
  
  
• Monitor emerging trends, regulatory developments, and risk exposures specific to the industry focus areas.
  
  
• Act as the "face" of the practice internally and externally, driving thought leadership and representing the firm at industry events and conferences.
  
  

• 
  
  
• Support the achievement of planned goals (Profit, Growth, rate etc) for the industry portfolio across lines of business and regions.
  
  
• Set underwriting appetite, pricing strategy, and risk selection criteria in collaboration with product, underwriting and actuarial teams.
  
  
• Evaluate performance across key KPIs (loss ratio, retention, growth) and take corrective action as needed.
  
  

• 
  
  
• Serve as executive sponsor for top-tier broker and client relationships for the industry verticals
  
  
• Support field and distribution teams on major account pursuits and renewals.
  
  
• Lead development of industry-specific collateral, pitch strategies, and client engagement tools.
  
  

• 
  
  
• Collaborate with product, analytics, and technology teams to develop tailored coverage solutions and service offerings.
  
  
• Lead ideation and deployment of new products or enhancements aligned with industry needs (e.g., embedded solutions, digital distribution, parametric triggers).
  
  
• Support development and rollout of training, underwriting guidelines, and marketing strategies.
  
  

• 
  
  
• Build, mentor, and develop a high-performing team of underwriters and specialists aligned to the industry practice.
  
  
• Drive Industry initiatives across the various functions ( Loss Control, claims, Underwriting etc.)
  
  
• Foster a culture of collaboration, innovation, and accountability.
  
  
• Drive knowledge-sharing and continuous development across field and headquarters staff.
  
  
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
  
  

• 
  
  
• Bachelor's degree required; advanced degree (MBA, JD, CPCU, ARM) preferred.
  
  
• 10--15+ years of progressive experience in the insurance industry, with at least 5 years in leadership roles.
  
  
• Demonstrated success managing an industry-focused underwriting portfolio, practice line, or business unit.
  
  
• Deep subject matter expertise in at least one key vertical (e.g., Healthcare, Manufacturing etc.) or commercial insurance.
  
  
• Strong knowledge of commercial P&C insurance products, services, and risk management solutions.
  
  
• Familiarity with regulatory, legal, and operational trends within the relevant industry.
  
  
• Proven ability to develop and execute strategic business plans, manage P&L, and lead cross-functional initiatives.
  
  
• Ability to drive cross functional teams to meet business objectives.
  
  
• Excellent communication and influence skills, including C-suite level engagement and industry presentations.
  
  
• Experience leading and developing high-performing teams in matrixed or national organizations.
  
  

Do you want to become a surrogate? We are now offering a sign on bonus to all qualified and matched surrogates that sign contracts. The first step is to fill out our surrogate application. A fertility specialist will contact you to continue the process. For intended parents interested in surrogacy to start or grow their families please contact us today. The surrogacy process is complex, but we will be with you every step of the way. Call today to get started.

Women who may have the ability to produce eggs but are unable to use their uterus or do not have a uterus, may consider a surrogate. A donated egg may also be used with the surrogate in the event a woman cannot produce her own eggs or her uterus is not intact or insufficient to carry a pregnancy. In either case, the husband's sperm, if viable, may be used.

Using an egg donor unrelated to the surrogate carrier eliminates any biological tie. The egg of the surrogate is never used as part of the assisted reproduction process, so that a surrogate is never in the position of delivering her own biological child.

The basic requirements of a woman to serve as a surrogate are:

• Emotionally stable
• Responsible
• In good physical health
• Non-smoker
• Has had at least one successful pregnancy
• Is capable of carrying a child to full term

A woman is not required to fall within a particular age range to serve as a surrogate, but most intended parents prefer a surrogate under the age of 40. For more information on surrogacy please see the documents on the left side of this page.

In Texas, there is a judicial process for validating the Gestational Contract (the contract between the intended parents and the surrogate). Included within the various requirements for having a Gestational Contract validated by a Texas court is that the intended parents must be married and the surrogate must have previously carried a child to term. Additionally, there are residency requirements that apply to either the surrogate or the intended parents, but not both.

Compensation for a surrogate services generally starts in the range of $35,000 - $40,000, for base compensation with over all fees up to 70k, in many cases. The amount of compensation is dependent upon a variety of factors, including, but not limited to, whether the surrogate carries twins, what procedures a surrogate is required to undergo and whether the delivery is vaginally or by cesarean section.

Why Deliver with DoorDash?

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.

• Multiple ways to earn:Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
• Total flexibility:Dash when it works for you. Set your own hours and work as much—or as little—as you want.
• Know how much you'll make:Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
• Instant cash flow:Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
• Quick and easy start:Sign up in minutes and get on the road fast.**
• Simple Process:Just pick up, drop off, and cash out. Payday is in your back pocket.

Basic Requirements

• 18+ years old*** (21+ to deliver alcohol)
• Any car, scooter, or bicycle (in select cities)
• Driver's license number
• Social security number (only in the US)
• Consistent access to a smartphone

How to Sign Up

• Click "Sign UpApply Now" and complete the sign up process
• Download the DoorDash Dasher app and go

*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.

**Subject to eligibility..

***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia

Additional information

Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.

The Senior Scientist will play a key role in the development, optimization, transfer, qualification, monitoring, and execution of molecular analytical methods supporting gene therapy process development and/or Manufacturing. If you are looking to be part of a highly technical environment with opportunities for growth and new challenges, this role may be the perfect fit for you!

Responsibilities:

• Lead and execute molecular method development, optimization, transfer, qualification, monitoring, and lifecycle management to support gene therapy process development/manufacturing and transfer to GMP testing.
• Design, perform, and interpret complex experiments with minimal supervision to evaluate vector genomes and related molecular attributes using nucleic acid–based technologies (qPCR, dPCR, ddPCR).
• Provide robust in-process analytics and product characterization support for analytical assays that support Process Development and/or Manufacturing, including support of investigations and technical troubleshooting.
• Present data and project updates at cross-functional meetings and contribute to scientific discussions and decision-making.
• Support analytical method qualification activities, continuous improvement initiatives, and data review processes to ensure scientific rigor and regulatory alignment.
• Work with molecular assays as a primary responsibility and, as needed, support analytical testing across additional assay platforms

Education/ Qualifications:

• Bachelor’s or Master’s degree in Molecular Biology, Biochemistry, Cell Biology, Immunology, or related discipline with 6–10 years of relevant industry experience, or a PhD with 3–5 years of industry experience preferred.
• Demonstrated experience in development, optimization, transfer, and execution of molecular analytical methods, particularly PCR-based assays (qPCR, dPCR/ddPCR) for nucleic acid quantification and characterization.
• Experience supporting gene therapy programs, including molecular assays for vector genome titer, residual DNA analysis, and other nucleic acid–based characterization methods.
• Strong expertise in assay troubleshooting, experimental design, and data analysis to support process development, method qualification, and product characterization

Duration: 3 months contract with Possible extension.

Duties:

• The Administrative Assistant role supports the organization’s legal, compliance, and appeals functions by preparing, coordinating, and managing all administrative activities related to State Fair Hearings (“SFH”).
• They facilitate timely and accurate preparation of documentation and evidentiary submissions to the Pennsylvania Department of Human Services, Bureau of Hearing and Appeals (“DHS/BHA”) while working closely with attorneys, compliance teams, case management, grievance specialists, and external agencies.

Skills:

• Proficiency with Microsoft Office Suite (Word, Excel, Power Point). Access is a plus.
• Consistent word processing speed and accuracy of 50 or more words per minute.
• Three to five years of office experience/administrative experience.

Education:

• High School Diploma or G.E.D. – Required
• Associate’s Degree – Preferred

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job ID: 26-04868

Recruiter: Mohd Bilal

Email:

Comp: $50K-$60K based upon experience

Schedule: Monday-Friday 7:00 AM – 4:00 PM On-Site

Company Overview:

The organization is a merchant wholesaler of paper that provides storage, handling, and shipping services for bales, rolls, and skids/pallets of paper used in various industrial applications, including recycling. The company supports customers through efficient logistics coordination, reliable shipment management, and strong relationships with carriers and suppliers to ensure smooth supply chain operations.

The Logistics Customer Service Coordinator plays a key role in managing customer accounts and shipment activity. This position is responsible for scheduling shipments, tracking deliveries, coordinating with carriers, resolving logistics issues, and providing timely updates to customers. The role requires strong communication, organization, and attention to detail to ensure accurate order entry and smooth transportation processes.

Key Responsibilities:

• Customer & Supplier Communication: Respond to phone, email, and other inquiries from customers and suppliers regarding bookings, shipment status, and general account support.
• Order Scheduling & Management: Schedule customer orders, verify freight details for accuracy, and enter shipment data into the system in a timely and accurate manner.
• Shipment Coordination: Work closely with sales, carriers, customers, suppliers, and plant management to schedule pickups and deliveries.
• Shipment Tracking & Updates: Monitor shipments in transit, track key milestones, and provide proactive updates to customers regarding delivery status.
• Problem Resolution: Investigate and resolve shipment delays, discrepancies, or customer concerns quickly and effectively.
• Shipping Documentation: Prepare and manage bills of lading, commercial invoices, receiving records, ERP entries, and other required shipping documentation.
• Reporting & Data Management: Generate reports for management including inventory on hand reports, traffic reports, and loading reports.
• Account Support: Manage existing plant and brokerage accounts, maintaining strong relationships while supporting customer shipping needs.

Qualifications:

• Bachelor’s degree preferred
• Strong communication skills with the ability to interact professionally with customers, carriers, and internal teams.
• Excellent problem-solving ability and the capacity to remain organized in a fast-paced logistics environment.
• High attention to detail, particularly when handling data entry, shipment information, and documentation.
• Strong organizational and time management skills with the ability to handle multiple shipments and deadlines simultaneously.
• Comfortable working with customer service or logistics management systems; experience with ERP platforms is preferred.
• Familiarity with CieTrade software is a plus.
• Customer-focused mindset with a proactive approach to service and relationship management.