Jobs in Staten Island, NY

In this position the Customer Service Data Analyst is crucial in supporting the Customer Service Center, Underwriting, and Sales teams by providing actionable insights through data analysis and comprehensive reporting. This role requires expertise in Tableau for creating reports and dashboards, proficiency in SQL Server for data extraction and query management, and the ability to support various databases and systems. The successful candidate will work closely with the Customer Service Center, Underwriting, and Sales management teams, while also interacting with Product, Finance, and IT departments. Additionally, this role includes responsibilities as a backup programmer for our Client Letter system.

RESPONSIBILITIES

• Collect, analyze, and interpret data from various sources to generate reports and dashboards.
• Develop and maintain regular and ad-hoc reports for Service, Underwriting, Sales.
• Identify trends, patterns, and anomalies in data to provide actionable insights.
• Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and building datasets for analysis.
• Analyze call center metrics such as call volume, average handle time, and customer satisfaction scores.
• Provide insights to improve call center efficiency and customer experience.
• Develop reports to monitor agent performance and call center KPIs.
• Monitor and report on service levels, turnaround times, and customer feedback
• Analyze underwriting metrics and workflows to identify areas for process improvement.
• Create reports to track underwriting performance and efficiency.
• Create reports to track sales performance and efficiency.
• Develop dashboards and visualizations to track performance and identify opportunities for enhancement.
• Analyze existing processes and automate manual functions through technology
• Work closely with department heads and team members to understand data needs and reporting requirements.
• Present findings and recommendations to stakeholders in a clear and actionable manner.
• Collaborate with IT and data management teams, including Product and Finance, to ensure data integrity and accuracy.
• Identify and implement best practices for data collection, analysis, and reporting.
• Continuously evaluate and improve reporting processes to enhance efficiency and effectiveness.
• Serve as a backup programmer for the Client Letter system.
• Program and debug client letters, run batch jobs, and resolve any related issues.

QUALIFICATIONS

• Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.
• Proven experience as a Data Analyst, Business Analyst, or similar role, preferably within a customer service or financial services environment.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI).
• Strong analytical skills with the ability to interpret complex data and present findings clearly.
• Experience with call center metrics and underwriting processes is a plus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to work independently with minimal supervision.
• Ability to manage multiple projects and deadlines effectively.

SALARY RANGE

The pay range for this position is $61,500 to $81,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off + 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you’re the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!

We’re currently seeking passionate individuals to join our team as Customer Service Associate, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Associate, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. With our internal paid training and licensing program, you will become a certified subject matter expert on Plymouth Rock and affiliate insurance products.

RESPONSIBILITIES

• Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
• Ensure first call resolution, making the customer experience as seamless as possible.
• Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
• Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
• Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
• Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
• The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday.

QUALIFICATIONS

• Strong interpersonal, communication, and organizational skills.
• Analytical mindset with good decision-making abilities.
• Proficiency in computer skills and data entry.
• High motivation to take ownership and follow up on tasks.
• Flexibility to adapt to a fast-paced, changing environment.
• Ability to work weekdays and rotational Saturdays.
• Must obtain a NJ Property & Casualty Insurance Producer License (You will receive fully paid training, and we will sponsor you for your insurance license).
• High school diploma required, college degree is a plus!
• Spanish language proficiency is a plus!

SALARY RANGE

The pay range for this position is $48,000 to $52,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym and health center at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

#LI-DNI

As a Data Science/Data Engineer Intern, you will work on cutting-edge analytical and data engineering projects that drive measurable business impact across pricing, underwriting, marketing, and claims.

This internship is ideal for a technically curious, motivated problem-solver who wants hands-on data science experience.

RESPONSIBILITIES

• Support the design, construction, and optimization of robust data pipelines to enable machine learning and analytical modeling.
• Contribute to the design and implementation of data and ML workflows using orchestration tools such as Dagster, Airflow, or similar frameworks.
• Help implement data quality checks, validation routines, and monitoring for automated data workflows.
• Assist in organizing and managing internal GitHub repositories to standardize ML project structures and best practices.
• Collaborate with data scientists and engineers to automate the ingestion, transformation, and delivery of data for model development.
• Contribute to initiatives migrating analytical processes into cloud-based data lake architectures and modern platforms such as AWS or Snowflake.
• Develop reusable and well-tested code to support analytical pipelines and internal tools using Python and SQL.
• Conduct data mining, cleansing, and preparation tasks to build high-quality analytical datasets.
• Participate in model development, including data profiling, model training, validation, and interpretation.
• Build and evaluate predictive models that enhance profitability through improved segmentation and estimation of insurance risk.
• Assist in studies evaluating new business models for customer segmentation, retention, and lifetime value.
• Collaborate with business leaders to translate insights into operational improvements and cost efficiencies.

QUALIFICATIONS

• Currently pursuing or recently completed a Master’s in Data Science, Computer Science, Statistics, Economics, or related field.
• Proficiency in Python (Pandas, NumPy, Scikit-learn, XGBoost, or PyTorch) and SQL.
• Understanding of data engineering concepts, ETL/ELT workflows, and machine learning deployment.
• Exposure to workflow orchestration tools (e.g., Airflow, Dagster, Prefect) and Git/GitHub for collaborative development.
• Familiarity with Docker, CI/CD pipelines, and infrastructure-as-code tools such as Terraform preferred.
• Knowledge of AWS cloud services such as S3, Lambda, EC2, or SageMaker a plus.
• Experience with common modeling techniques (e.g., GLM, tree-based models, Bayesian statistics, NLP, deep learning) through coursework or projects.
• Strong analytical, communication, and problem-solving skills.
• A self-starter mindset, with attention to detail and enthusiasm for learning new technologies.

SALARY RANGE

The pay range for this position is $35 hourly.

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent."

A well-established power distribution equipment manufacturer is seeking a Senior MV Applications & Estimating Lead with strong experience in medium voltage switchgear.

This position reports directly to executive leadership and is responsible for the technical and commercial integrity of medium voltage quotations and pre-award reviews.

Key Responsibilities

• Review customer specifications, one-lines, and utility requirements (5kV–38kV typical range)
• Develop compliant MV equipment solutions including switchgear, relays, protection schemes, metering, and control
• Interpret utility standards (PECO, ConEd, PSEG, etc.) and ensure designs meet approval requirements
• Coordinate protection philosophy (primary/backup relays, control power, interlocks, trip/close logic)
• Lead estimating for 15kV and 38kV medium voltage switchgear projects
• Interpret engineer-driven Division 26 and utility specifications
• Develop compliance matrices, clarifications, and exclusions
• Identify and mitigate pre-award technical and commercial risk
• Review protection philosophy at a high level (SEL, GE, etc.)
• Validate short circuit ratings, BIL requirements, arc-resistant specifications, and enclosure classifications
• Coordinate integration of OEM MV gear into sheltered aisle / outdoor assemblies
• Standardize MV spec review and quoting procedures
• Support negotiated projects in industrial, utility, and renewable environments
• Knowledge of PLC Control Systems is preferred

Qualifications

• 6–10+ years of medium voltage switchgear experience
• Direct experience with 15kV ANSI C37 / UL 1558 equipment required
• Exposure to 27kV / 38kV class gear preferred
• Strong background interpreting engineer-driven specifications
• Experience preparing detailed clarifications and exclusions
• Working knowledge of protection relays and MV system architecture
• Commercial awareness and disciplined risk assessment skills

Compensation

• Base Salary: $125,000 – $135,000
• Performance Bonus: 25–30% target
• Total Compensation: $160,000 – $180,000 potential

Compensation will be aligned with experience level and MV exposure.

Job Title: Senior Product Analyst – Generative AI (Insurance Platform)

Location: Atlanta, GA or Jersey City, NJ (Hybrid – 2–3 days onsite)

Experience: 7–10 Years

Education: MBA from a US-accredited university (Required)

Role Overview

Seeking a Senior Product Analyst to support the development of a Generative AI–powered insurance platform leveraging LLMs, automation, and advanced analytics to improve underwriting, claims, and servicing workflows.

The role works closely with Product, Engineering, Data Science, and Business teams to translate AI-driven capabilities into scalable, business-aligned solutions.

Key Responsibilities

• Partner with Product Managers to define AI-driven product features and roadmap priorities
• Translate business processes into PRDs, user stories, and functional requirements
• Identify GenAI use cases such as document summarization, intelligent Q&A, data extraction, and workflow automation
• Collaborate with Data Science and Engineering teams on model evaluation and product requirements
• Facilitate stakeholder workshops and support Agile/Scrum delivery
• Present product insights and recommendations to leadership
• Support AI governance, compliance, and risk frameworks

Required Qualifications

• 7–10 years in Product Strategy, Business Analysis, or Product Operations
• MBA from a US-accredited university
• Experience in the Insurance domain (P&C, Life, or Specialty)
• Strong requirements documentation and stakeholder management skills
• Experience working in Agile product environments
• Understanding of AI/ML concepts, particularly Generative AI and LLMs

Preferred Qualifications

• Experience with AI copilots or automation platforms
• Exposure to insurance core systems and enterprise data ecosystems
• Familiarity with AI governance and regulatory frameworks

Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field inspections and risk control services to support our clients’ underwriting processes. EXL’s consultants deliver industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. Description

EXL Risk Control is looking for self-directed independent contractors who possess excellent

communication skills, computer proficiency, and a commitment to meeting client quality and

timeliness standards. You will work from your own home or office, and service onsite

survey/inspection assignments in the Staten Island, NY area, and other locations within

approximately 20 miles of Staten Island.

Responsibilities

You will be responsible for scheduling on-site surveys and providing risk control reports to

insurance industry clients. These reports contain information necessary to underwrite a

commercial insurance policy and may include recommendations to control and/or correct

potential loss producing conditions associated with that policy. You will be expected to

manage assignments you accept, successfully secure customer appointments within a

local territory and complete work assignments on time.

Our Risk Control Inspectors evaluate businesses behind the scenes to identify hazards and

improve safety, mitigating risks for our insurance company clients. The type of businesses

we survey are commercial operations, including retail, restaurants, hotels, apartments,

construction jobsites, churches, schools, etc. Most surveys are focused on assessing the

business for Property and General Liability coverage, but we also service other commercial

insurance lines of business including Workers Compensation, Auto/Fleet, Products Liability,

Inland Marine and Builders Risk.

Qualifications

Preferred experience in commercial insurance, real estate, inspection, construction, claim,

loss control, underwriting, and/or fire and safety experience is a plus, but all interested

candidates are encouraged to submit their qualifications. In lieu of experience, we can refer

you to a 15-hour online certification option to qualify you. Fees are negotiable depending on

experience and the unique aspects of selected jobs.

Tools or Items You Must Provide:

• Digital camera or tablet
• Computer
• Printer
• High speed internet access
• Reliable vehicle
• Measuring device such as a laser, 100 ft. tape, or measuring wheel
• Auto and General Liability Insurance

All interested candidates are encouraged to apply.

Universal Logistics Holdings is a full-service provider of customized transportation and logistics solutions. For over 90 years, we have provided complete services including dry van and specialized transportation, intermodal drayage, material handling and value-added services, and global trade management. Universal is proud to be recognized, awarded, and affiliated with industry leaders, experts and innovators for transportation and logistics. We are more than just a full-service logistics company. Behind our services, technology, and systems stands a talented team that truly delivers results and drives everything we do.

Qualifications:

Strong written and verbal communication skills

Multi-tasking and organizational skills

Excellent computer skills and experience working with Microsoft Office Suite

Ability to problem solve

Strong attention to detail

A competitive and career oriented mindset

Previous experience in a transportation is preferred

High school diploma required

Job duties and responsibilities:

Verifying and processing driver paperwork

Communicate with drivers and terminal management

Auditing, reviewing, and verifying documents

Data entry

Additional tasks/ requirements as needed

Benefits package including major medical, dental, vision, 401K and vacation

Growth and advancement opportunities

Full time, onsite. Day shift 8am-5pm Monday through Friday

We're looking for a dedicated Assistant Maintenance Manager to oversee multiple local sites, including Linden, NJ and Avenel, NJ ensuring the smooth operation of one of the world’s largest distribution centers. If you’re passionate about transforming facilities and driving operational success, this is your opportunity!

Career Growth:

This is just the beginning of an exciting journey! Exceptional performance in this role can lead to career advancements to positions such as Maintenance Manager, Senior Maintenance Manager, Regional Maintenance Manager, Reliability Program Manager, Building Wellness Manager, and more. As a Regional Assistant Maintenance Manager, you’ll bridge the gap between upper management and our clients, with endless opportunities for professional growth!

A Typical Day Includes:

• Site Visits: Manage and oversee multiple locations ensuring each site meets high standards of maintenance and operational efficiency.
• Morning Briefing: Start your day with a team meeting to discuss priorities, review safety updates, and address any outstanding issues from previous shifts.
• Work Orders Management: Evaluate, prioritize, and delegate work orders for preventive and corrective maintenance, ensuring tasks are assigned based on technician skills and availability.
• Facility Walkthroughs: Conduct regular inspections to identify and address maintenance issues, equipment malfunctions, safety hazards, and cleanliness standards.
• Safety Compliance: Ensure adherence to safety protocols and regulations, overseeing safety training, audits, and inspections to promote a culture of safety.
• Data Analysis & Reporting: Analyze maintenance data and performance metrics to drive improvements, generating reports and communicating findings to management and stakeholders.
• Team Leadership: Provide guidance and support to maintenance technicians, conduct performance evaluations, and lead training and development initiatives.

What We’re Looking For:

• Education: 4-year degree or 5 years of leadership experience in maintenance.
• Experience: 3+ years in a leadership role, managing maintenance teams and programs.
• Skills: Experience with conveyor systems and robotic maintenance management preferred.
• Multi-Site Experience is a Must!

Compensation & Schedule:

• Salary: $95,000 - $116,000 per year, plus a 10% bonus incentive.
• Schedule: Dependent on site needs, with flexibility required for on-call duties across multiple sites.

Why Choose Us?

At Cushman & Wakefield Services, we’re proud of our diverse global team and our commitment to inclusivity. Recognized by the Human Rights Foundation as a Best Place to Work for LGBTQI+ individuals, we value and support a wide range of backgrounds and perspectives.

Our Benefits:

• Core Benefits: Comprehensive medical (BCBSIL + Kaiser for W2 CA employees), dental (MetLife), vision (VSP), life and AD&D insurance, disability insurance, wellness program, and virtual healthcare.
• Family Benefits: Paid parental leave, emergency backup care.
• Generous Time Off: 13 holidays (11 days + 2 personal days), paid time off, and sick leave.
• Retirement: 401(k) match with immediate vesting.
• Supplemental Insurance: Critical illness, accidental, and hospital indemnity insurance.
• Pre-Tax Savings: Commuter benefits, Health Savings Account (HSA), Flexible Spending Accounts (FSA).
• Home & Family Protection: Auto & home insurance, legal benefits, identity theft protection, pet insurance.

Apply Today!

Become a key player in a company that’s committed to making a positive difference in the world. Join us in driving meaningful change through our impactful ESG initiatives. Apply now and start your journey with Cushman & Wakefield Services!

Overview

As a summer associate, you will be introduced to the skills necessary for a successful insurance career at AmTrust North America by working in our Financial Planning and Analysis team. This role supports financial management for the North America Property & Casualty businesses including timely, accurate, and actionable financial data, business and industry insights, actuarial & underwriting partnership (along with other functional partners), and financial reporting and planning aligned with the development and execution of strategies.

This is your chance to experience AmTrust North America as a potential employer. We will provide you with the tools and resources to be successful. Your internship supervisor and professional mentor will be available to make sure you are benefiting from your experience.

Responsibilities

• Strategic Influence: Participate in the development and execution of strategies that are designed to balance long-term growth, profitability, competitiveness, and risk management.
• Analysis and Support: Support financial analytics and insights, partnering with data, actuarial, the business and matrix partners in support of the management decision process including granular expense analytics.
• Strategic and Operational Planning: Contribute to the business strategic planning process, provide financial forecasting support, and development of the annual plan P&L collaborating with the business leadership teams in conjunction with actuarial and other functional partners.
• Financial Stewardship and Reporting: Analyze and ensure accuracy of reported results, identify drivers of variances to plan, perform analytics of key performance indicators, and provide financial analysis in support of executive reports.
• Management Reporting: Report key business and financial metrics required by executive management, board of directors, rating agencies, investors, and other important contingents.

Qualifications

Required

• Rising Senior (graduating December 2026 or May 2027), or recent grad, with bachelor’s degree in related field
• Working knowledge of Microsoft Office
• Effective interpersonal, written and verbal communication skills
• Ability to provide information in a clear, concise manner with an appropriate level of detail, empathy and professionalism
• Ability to build and maintain effective relationships
• Effective analytical skills to gather information, analyze facts, and draw conclusions
• Good negotiation skills
• Minimum 3.0 cumulative GPA; additional requirements may apply

The expected compensation for this role is $25/hour

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

Overview

The Treasury Analyst reports to the Director of Treasury Management Services. Provides financial planning and analysis in the conduct of daily treasury activities. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.

This position will require a hybrid schedule (Monday - Thursday in office, Fridays remote) in our Jersey City, NJ or Manhattan, NYC office.

The expected salary range for this role is 58,000 - 75,000.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

Responsibilities

• Create payments in Kyriba TMS or bank portal, including but not limited to International and Domestic wires, transfers and ACH's.
• Troubleshoot any payment rejections.
• Decision ACH debit and Positive Pay exceptions.
• Assign missing cash flow budget codes & update budget code rules.
• Manually load BAI files not integrated.
• Validate positive pay reconciliation & troubleshoot any errors.
• Daily Cash Management including cash positioning, cash activity and cash flow trend analysis.
• Create short term TMS cash forecasting via system, importing or manually adding estimated forecasts into TMS and analyze actual to forecast comparisons.
• Recommend and support opportunities for process improvements/cost-saving opportunities.
• Answer team email requests and assist with daily treasury investigations for both external and internal inquiries, including audit requests.
• Ensure compliance with internal controls, policies and procedures of cash management activities and stay abreast of financial markets and banking regulations.
• Assist with Treasury related Internal Audit requests.
• Perform automatic bank reconciliation within Kyriba.
• Assist with Accounts Payables.
• Perform other functionally related duties as assigned.

Qualifications

Required:

• Bachelor's degree preferably in finance, accounting, business OR equivalent work experience.
• Strong quantitative AND risk analysis skills.
• Strong analytical, critical thinking AND financial modeling skills.
• Effective written and verbal communication skills, with demonstrated ability to work as a team player.
• Organized and detail oriented.
• Strong time management and organizational abilities to be able to work in a fast-paced environment with little supervision.
• Must be a self-starter

Preferred:

• Preferred 2-5 years of experience in commercial and trust banking, accounting, treasury OR finance environment.
• Experience using Treasury Management Systems AND Banking Software.
• Knowledge and understanding of Treasury Operations and liquidity management including the ability to read and analyze BAI files and cash flows.
• Proficiency in Excel and PowerPoint.
• Knowledge of the Insurance Industry a plus.
• TMS experience

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.