Jobs in San Fernando, CA

Position: Customer Support Associate (On-site LA)

Compensation: Base Pay: $23.00–$26.00/hour + Uncapped bonus earning potential

Target Total Compensation (TTC): Top performers consistently exceed $36.40 per hour (reflecting a 40%+ increase over base pay).

Location: North Hollywood, CA

Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand in North Hollywood, LA. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.

Responsibilities:

• Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
• Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
• Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
• Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
• Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
• Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.

Ideal Profile:

• 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
• Master of professional communication with ability to command high volume inquiries
• Fast and accurate typist: 50+ WPM required
• Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
• Excited by technology and sees AI as a partner that enhances skills

The Puffy DNA

We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.

• Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
• Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
• Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
• Go All-In: When the mission demands it, we rally as one team to cross the finish line.

Your Total Compensation & Benefits

Compensation:

• Base: $23–$26/hour + unlimited and uncapped bonus earning potential

Health & Protection:

• Comprehensive medical, dental, and vision insurance

Time Off:

• Generous Paid Time Off (PTO) + US Public holidays

Work Environment:

• Access to AI-native tool stack
• Learning & development opportunities
• International team collaboration (14+ nationalities)

Other Benefits:

• 401(k) with Company Match
• Free Puffy mattress after 6 months
• $1,000 Puffy/Halo Board store credit after 1 year

Ready to Shape Your Story?

Click "Apply" and take the first step.

Description

Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we believe in promoting from within and giving our employees meaningful opportunities to learn, grow, and thrive. Whether you're just starting out or bringing years of experience, we'll provide the tools and support you need to succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Karoun Dairies, part of the Lactalis family of companies, is currently hiring a Trade Marketing Manager , based in San Fernando, California.

The Trade Marketing Manager is responsible to Lead B2B and B2C Retail Marketing initiatives in close collaboration with Sales and Marketing teams to enhance brand visibility, drive product performance, and ensure strategic execution at the point of sale.

From your EXPERTISE to ours

Key responsibilities for this position include:

Pillars To Success:

• Strategic Planning & Execution
• Develop and implement trade marketing plans aligned with brand and commercial objectives.
• Manage the full cycle: planning, budgeting, execution, and performance tracking.
• Retail Program Management
• Coordinate demos, discounts, campaigns, schematics, and public events.
• Ensure consistent and high-quality execution across retail channels.
• Cross-Functional Collaboration
• Partner with Sales and Marketing to align trade strategies with business goals.
• Serve as the link between field execution and brand strategy.
• Store Visits & Market Insights
• Conduct weekly store visits to:
• Monitor pricing, out-of-stocks (OOS), inventory, product placement, and presentation.
• Benchmark against competitors and identify emerging trends or new product launches.
• Share actionable insights with internal teams.
• Performance Analysis
• Track and report KPIs for all trade initiatives.
• Leverage data to refine strategies and improve ROI.
• Assist in preparing, planning, and actively managing an annual trade marketing budget
• Help execute retailer-specific digital marketing campaigns including banner ads, social media, brand pages etc.
• Planning and execution, including promotional, digital, and in-store shopper marketing activation, and E-commerce programs for our Karoun brand(s).
• Develop Shopper Point of Sale material & own inventory tracking.
• Execute digital coupons, analyze results, and present them to the Sales and Marketing Teams.
• Develop sell sheets and communicate with the appropriate stakeholders.
• Manage the calendar of all shopper Marketing and E-Commerce activities.
• Help analyze campaigns by working with Lactalis Category Management team in pulling syndicated data such as IRI.
• Gather creative assets from the Marketing Teams for relevant campaigns and coordinate with vendors.
• Help analyze E-Commerce activations by pulling reports and interpreting results.
• Help develop and publish A+ product content for E-Commerce uses in collaboration with vendors and Marketing.
• Pricing and Competitive Analysis by checking stores for all classes of trade on a regular basis and reporting to team.
• Manage Customer Portals/Digital Deals, responsible for monitoring our online presence through customer portals.
• Work closely with our Marketing Manager to plan demo activity for our items.
• Work with Head of Marketing, marketing team, and sales in planning customer specific trade and marketing promotional calendars.
• Maintenance of Current Programs for All Customers, including promotional and new item contracts.
• Assist in preparation of food shows and attend events as needed.
• Responsible for managing the entire sample request proces.
• Attend select virtual and in-person calls with customers, including customer buying and marketing team.
• Developing and executing the Trade Marketing Plan in line with sales and marketing objectives.
• Improving brand presence and campaign execution across trade through excellence in in-store planning, execution, and tracking in alignment with the monthly, quarterly, and/or annual marketing priorities.
• Leading and implementing channel-specific marketing strategies and plans for assigned retailers or consumers..
• Conceptualizing and executing trade promotions and rolling out impactful in-store campaigns in collaboration with marketing and sales teams.
• Leading activation programs with partners to improve brand visibility.
• Analyzing the points of sales regularly to ensure that the brand is visible, and also confirm guidelines are respected..
• Update the competitor database by documenting new competitors, new products or developments, product prices, location, and customer feedback on competitors' products.
• Generate social media campaigns and activities to further increase brand awareness and exposure in liaison with marketing team.
• Identify marketing and PR opportunities as well as networking events.
• Organize and execute promotions including store, supermarket promotions and samplings.
• Report and evaluate the effectiveness of all marketing activities.
• Report on trade presence

This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these Essential Duties and Responsibilities.

From your STORY to ours

Qualified applicants will contribute the following:

Desired attributes

• Proven experience in B2B and B2C retail environments, preferably in Consumer Packaged Goods (CPG)-ideally dairy.
• Strong project management skills with the ability to juggle multiple initiatives.
• Field-oriented mindset with hands-on experience in store-level execution.
• Analytical and data-driven, with a focus on KPI tracking and actionable insights.
• Excellent communication and collaboration skills across departments.
• Proficient in budget planning and resource allocation.
• Highly proactive, detail-oriented, and results-focused.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Expert in internal and external relationship building and management
• Organization, flexibility, and the ability to prioritize and manage diverse activities simultaneously.
• Dynamic, problem-solver with an Innovative and creative mindset.
• Strong communication, presentation, negotiation and influencing skills.
• Attention to detail and quality control.
• Passionate about delivering optimal results
• Always maintains effective working relationship despite any difficulties caused by conflicting roles or differing viewpoints.
• Will resolve differences of opinion by seeking mutually acceptable solutions.
• Contributes to a supportive team environment by providing support and back up to team members and sharing expertise with others.
• Seeks feedback from other team members.
• Is highly motivated and energetic and has "can do" attitude.
• Is able to work in teams from across the organization, not just within their area of specialty
• Statistical aptitude and/or database knowledge
• Willingness to continue developing and growing in the marketing field and responsibilities
• Highly organized with experience managing multiple projects and priorities while managing workflow in a deadline-driven and service-focused environment.
• Strong interpersonal skills including ability to maintain strong professional relationships with a diverse range of groups, and associates in different locations.
• Knowledge of syndicated data such as IRI a plus.
• Good problem-solving skills.
• Excellent attention to detail.
• Some practical experience through prior internships or professional experiences in E-Commerce and/or Consumer Packaged Goods (CPG) preferred.
• Knowledge of syndication channels and content service providers (moved from Education)

Requirements

Education and Specific Experience Requirements

• BA in Marketing, Business, or related field or equivalent discipline preferred
• A minimum of Five years' experience in trade marketing, brand marketing, or marketing management (experience in the food industry would be an asset)
• Experience managing a brand across multiple markets.
• Experience in management and execution of budgets
• Proficiency with Microsoft programs
• Knowledge, Skills, and Abilities Requirements
• You have prior experience in Trade Marketing.* Understanding of grocery purchasing behavior and the Consumer-Packaged Goods marketplace.
• 1-2 years of retail, sales, event or trade marketing experience, e-commerce preferred.

Skills/Abilities

• Strong organizational skills and attention to detail.
• Must be self-motivated, organized and possess strong problem-solving skills.
• A curious self-starter, able to work independently without excessive oversight
• An effective multi-tasker that can set priorities and schedule work activities
• Ability to effectively present information to management.
• Interpersonal and communication skills.
• Ability to present, converse and report professionally to Lactalis Leadership.
• Teamwork, good communication skills to work closely across departments.
• Should possess strong communication and organization skills
• Ability to manage multiple projects in a fast-changing environment.
• Highly motivated, dynamic, efficient, and fast learning
• Positive attitude, flexibility and a strong work ethic are critical to thriving in this position.
• You have strong communication & interpersonal skills.
• You have strong analytical skills and are comfortable dealing with numerical data.
• You thrive in matrix environments and are adept at influencing and coordinating with different stakeholders.

Other

- Ability to travel as needed domestically, approx.. 85% of the time. Overnight as needed.

- Marketing position does require driving to attend brand exposure opportunities, retail stores, meetings, events, shows, broker business relation matters, business/product related prospects

This is an on-site position.

Full-Time

Overtime/weekends

Eligibility to participate in Incentive Plan.

Physical Demands

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Essential Duties and Responsibilities of this job.

Office: While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.? This is largely a sedentary role sitting at a computer for an extended period;? However, this would require the ability to move around within an office environment and bend or stand as necessary and to?move about inside the office to access file cabinets, office machinery, etc.?Regularly communicates with others both verbally and in writing to convey information.?? Air travel required when active participation in meetings outside the office are deemed necessary.?

Work Environment

The Work Environment characteristics described here are representative of those an employee encounters while performing the Essential Functions and Responsibilities of this job.

Office: This job operates in a professional office environment with moderate noise and distractions in an open office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and fax machines.? This job requires interaction with others on a regularly basis.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations

Engagement Trainer Part Time

Our sales team needs an engaging individual to effectively train our Event Specialists to engage with consumers and increase sales. This part time Engagement Trainer job is accountable for the in-store training of Event Specialists, onboarding of new employees and developing positive relationships with store personnel. The ideal employee trainer is friendly, outgoing and able to train employees in a clear and concise manner. If you feel you can train and motivate our retail team to make the sale and generate excitement, we encourage you to apply. When you work for Advantage Solutions, you become part of the largest sales and marketing agency in North America where you will receive great training and competitive pay rates.

Responsibilities:

• Meet the associate in the store on their first day and demonstrate how to set up, conduct and break down a product demonstration.
• Introduce the ES to the store management team and review protocol for contact and engagement with store management.
• Understand store's engagement goals and work to support.
• Consistently visit the store on a regular schedule.
• Conduct performance audits with the store management team.
• Work with ES on a regular schedule, to continue training in support of event management, customer engagement, store relationship building and salesmanship.

Qualifications:

• (Required) High School Diploma or GEDor equivalent experience.
• 2-3 years' experience in event marketing, demonstrations, customer service, sales, retail/grocery, or coaching for improvement is highly desirable.
• Excellent customer service orientation.
• Comfortable coaching for improvement from a positive point of view.
• Self -starter and ability to work independently to achieve goals.
• Ability to work effectively with management.
• Must be comfortable engaging with the public, talking with consumers and recommending product sales.
• Basic computer skills including familiarity with Word, Excel, and Internet usage.
• Must pass online Food Safety training exam (all training hours will be paid for by the Company).
• Compliance with all food safety requirements and regulations.

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Engagement Trainer is accountable for working directly with the event specialist in store to facilitate job training, onboarding of new employees and developing positive relationships with store personnel. Engagement Trainers are also accountable for the overall engagement experience for each event executed by the event specialists in their geography.

Essential Job Duties and Responsibilities

On-board new Event Specialists (ES)

• Meet the associate in the store on their first day and demonstrate how to set up, conduct and break down a product demonstration.
• Introduce the ES to the store management team and review protocol for contact and engagement with store management.
• Coach the ES on the retailer's engagement model.
• Coach the ES on how to file their paperwork.

Build relationships with the store management team.

• Develop rapport with the store management team.
• Understand store's engagement goals and work to support.
• Consistently visit the store on a regular schedule.
• Conduct performance audits with the store management team

Train and Develop existing ESs

• Work with ES on a regular schedule, to continue training in support of event management, customer engagement, store relationship building and salesmanship.
• Audit ES performance by measuring and tracking development progress using performance score card. Keep track of coaching points made for each ES.
• Review score card and coaching points with each associate's supervisor.

Administrative Work

• Study product materials to develop product knowledge
• Review event schedule
• Attend trainings; products/ materials
• Check voice mails, emails
• Participate in scheduled calls with Supervisor/others as needed

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel is not an essential duty and function of this job. Driving is an essential duty or function of this job.

Travel up to 20%

Minimum Qualifications

Education Level: (Required) High School Diploma or GED or equivalent experience

2-3 years' experience in event marketing, demonstrations, customer service, sales, retail/grocery, or coaching for improvement is highly desirable

Skills, Knowledge and Abilities

• Excellent customer service orientation
• Problem solving skills
• Comfortable coaching for improvement from a positive point of view.
• Self -starter and ability to work independently to achieve goals
• Ability to work effectively with management
• Must be comfortable engaging with the public, talking with consumers and recommending product sales.
• Excellent interpersonal skills, able to build and maintain relationships and trust with store management.
• Dependable, reliable, integrity, goal oriented, and driven to succeed describe the successful Engagement Trainer
• Excellent written communication and verbal communication skills
• Basic computer skills including familiarity with Word, Excel, and Internet usage
• Must pass online Food Safety training exam (all training hours will be paid for by the Company)
• Compliance with all food safety requirements and regulations

Environmental & Physical Requirements

Field / Reps Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 50%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 74 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Position Overview

We are seeking a detail-oriented and proactive Legal Assistant to support our attorneys in a fast-paced growing Workers’ Compensation Defense law firm. The ideal candidate will have strong organizational skills, excellent communication abilities, and experience managing litigation files in a high-volume environment. This role is critical to ensuring efficient case management and exceptional client service.

Key Responsibilities

• Open, organize, and maintain electronic and physical case files
• Draft, proofread, and format legal documents, correspondence, and pleadings
• E-file documents with Workers’ Compensation Boards and related courts
• Calendar deadlines, hearings, depositions, and appointments
• Coordinate with clients, adjusters, opposing counsel, medical providers, and court personnel
• Prepare hearing and deposition materials
• Request, review, and summarize medical records
• Assist attorneys with trial and hearing preparation
• Manage attorney schedules and maintain case status reports
• Perform general administrative and clerical duties as assigned

Qualifications

• Minimum 2 years of legal assistant experience (Workers’ Compensation experience preferred)
• Knowledge of Workers’ Compensation procedures and defense-side practices is highly desirable
• Proficiency in Microsoft Office Suite and legal case management software
• Experience with electronic filing systems
• Strong attention to detail and ability to meet strict deadlines
• Excellent written and verbal communication skills
• Ability to prioritize tasks and manage multiple cases simultaneously
• Professional demeanor and strong client service skills
• Software: Merus

Education

• Associate’s or Bachelor’s degree preferred
• Paralegal certificate a plus

A well-established custom manufacturing and production services organization is seeking a Director of Production Services to lead shop, installation, and project execution operations. This is a senior leadership role overseeing production, installation, procurement, and project delivery for high-end, custom-built environments.

The ideal candidate brings a blend of manufacturing leadership, project oversight, and hands-on production experience, particularly within custom fabrication and woodworking-focused environments.

What You’ll Be Responsible For

• Lead production services operations, including shop, installation, and project execution teams
• Oversee Project Management and Installation teams, ensuring schedules, quality, and budgets are met
• Manage procurement, materials flow, and vendor coordination
• Support and optimize a shop-based R&D and light fabrication environment
• Drive continuous improvement across production, installation, and operational workflows
• Partner with leadership on strategy, staffing, and operational scaling

What We’re Looking For

• Senior leadership experience in custom manufacturing or production environments
• Background supporting hospitality, grocery retail, or similar build-out projects
• Strong knowledge of custom fabrication, with an emphasis on woodworking
• Experience overseeing project managers, installers, and production teams
• Comfortable operating in a hands-on, fast-paced shop and field environment
• Proven ability to align production, installation, and project delivery under one operational strategy

Why This Role

• Executive-level impact with direct influence on operations and growth
• Stable, well-funded organization with a strong project pipeline
• Competitive compensation and structured work schedule
• High-visibility leadership position within a specialized manufacturing environment

Clinical Trainer

The Clinical Trainer at California Retina Consultants plays a vital role in implementing and delivering training programs for ophthalmic technicians and scribes across the organization. The primary responsibilities include conducting hands-on training sessions, offering continuous mentorship, and providing ongoing support to ensure technicians and scribes possess the skills and knowledge necessary to excel in their roles. The Clinical Trainer serves as a subject matter expert - self-driven, adaptable, and committed to ongoing professional growth and industry evolution.

Duties / Responsibilities:

• Lead engaging, effective training sessions for ophthalmic technicians and scribes focused on enhancing clinical and documentation skills.
• Provide ongoing mentorship and support to staff, fostering professional growth and continuous learning.
• Identify performance gaps and develop advanced training modules to address evolving practice and industry needs.
• Create individualized training plans for technicians pursuing professional certifications (e.g.,
• IJCAHPO).
• Establish and apply evaluation criteria to measure training effectiveness, collecting feedback from participants and stakeholders.
• Analyze performance metrics and feedback to continually refine training materials, methods, and delivery.
• Collaborate with technician managers to report trainee progress and provide actionable recommendations for development.
• Adapt instructional strategies to accommodate a variety of learning styles and technical skill levels.
• Partner with internal subject matter experts and leadership to assess organizational training needs and design customized curricula.
• Develop engaging instructional materials, including manuals, presentations, and multimedia content, to reinforce key clinical concepts and techniques.
• Stay informed on current ophthalmic practices, regulatory requirements, and emerging technologies to maintain program relevance and compliance.
• Conduct internal chart audits to ensure accuracy, completeness, and adherence to documentation standards.
• Maintain precise records of training activities and participant progress.
• Promote collaboration, communication, and teamwork across clinical departments.
• Communicate effectively with stakeholders regarding training initiatives, policies, and operational updates.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.

About the Candidate

Preferred Skills / Abilities:

• Demonstrated ability to follow oral and written instructions.
• Strong communication and presentation skills.
• Ability to follow instructions, work well with others and alone with minimal supervision.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire staff.
• Excellent organizational and problem-solving abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Demonstrated knowledge of material, methods, instruments, and equipment in ophthalmology with accent on retina field.
• Knowledge of adult learning concepts.
• Experience in employee development and evaluation.
• Ability to be supportive and encourage growth.
• Ability to handle conflict resolution and hold staff accountable.
• A passion for developing successful teams.
• Knowledge of coding, HIPAA and other charting regulatory requirements.
• Ability to maintain strict confidentiality.

Education and Experience:

• 2+ years clinical experience working collaboratively with physicians in ophthalmology setting (retina practice experience preferred).
• 1+ years as a senior technician and/or clinical trainer preferred.
• Bachelor's degree preferred.
• Ophthalmic Scribe Certified (OSC) certification through IJCAHPO is required; COA, COT, COMT is a plus.
• Ophthalmic Coding Specialist Retina (OCS-Retina) through AAO preferred.
• Corporate Trainer Certified (CTC) preferred.
• Proficiency with Nextech Electronic Health Records and Practice Management systems.

All applicants considered for this role are expected to travel up to 50% to all our clinic locations.

Who We Are

California Retina Consultants (CRC) is one of the largest, most highly respected retina-only ophthalmology groups in the United States and is committed to providing state-of-the-art treatments. All California Retina Consultant physicians are board certified/eligible by the American Board of Ophthalmology and specialize exclusively in diseases and surgery of the retina, vitreous, and macula. Our physicians have studied at the most prestigious medical center and universities and have each achieved numerous honors and awards. In addition, CRC participates in national cutting edge clinical and investigator-sponsored trials, participating in hundreds since it's founding.

Benefits

CRC offers the following competitive benefits for full-time eligible employees after the introductory period:

• Medical Insurance Plans
• Vision Insurance Plan
• Dental Insurance Plan
• 401K Contribution
• Life Insurance
• Sick, Vacation, and Holiday Pay
• Certification Opportunities

Equal Opportunity Employer

California Retina Consultants is proud to be an Equal Employment Opportunity and an Affirmative Action Employer. We are committed to creating an inclusive work environment that celebrates diversity.

(All offers are contingent upon satisfactory background check and pre-employment drug screen.)

HR Clerk

On-site: Van Nuys

Pay: $22 to $25 per hour

We are seeking a detail-oriented and organized HR Clerk to support the Human Resources team with administrative functions, data entry, and HRIS management. This role will maintain accurate employee records in UKG, assist with benefits administration, track leave of absence (LOA) and workers’ compensation cases, and ensure timely follow-up on HR processes. The ideal candidate thrives in a fast-paced environment, is highly accurate with data, and maintains confidentiality at all times.

Key Responsibilities

• Perform accurate and timely data entry in UKG (HRIS)

• Maintain and update employee records, ensuring data integrity and compliance

• Process and track benefits enrollments, changes, and necessary follow-ups

• Support and track LOA requests (FMLA, medical, personal, etc.)

• Assist with workers’ compensation documentation and follow-up with managers and third‑party administrators

• Run, analyze, and maintain HR reports using UKG and Excel

• Audit HRIS data regularly and resolve discrepancies

• Provide general HR administrative support as needed

• Ensure compliance with company policies and labor regulations

Qualifications

• 1–3+ years of HR administrative or HR Clerk experience

• Hands-on experience with UKG or a similar HRIS platform (required)

• Strong data entry accuracy and attention to detail

• Experience supporting benefits administration, LOA tracking, and workers’ compensation

• Proficiency in Microsoft Excel (pivot tables, formulas, filtering/sorting)

• Strong organizational and communication skills

• Ability to maintain confidentiality and handle sensitive information

Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance