Jobs in Rosemont, IL

744 positions found — Page 34

Human Resources Business Partner
Salary not disclosed
Roselle, IL 1 week ago

The HR Business Partner is responsible for aligning human resources strategies with business objectives to support organizational performance and employee engagement. This role provides strategic and operational HR guidance to leaders, manages core HR functions, and ensures compliance with policies and regulations. Key areas of focus include workforce planning, talent development, employee relations, and change management.

Responsibilities

  • Partner with business leaders to develop and implement HR strategies that support organizational goals and workforce planning.
  • Serve as a trusted advisor on performance management, organizational design, and employee relations.
  • Lead initiatives to enhance employee engagement, retention, and development.
  • Manage complex employee relations issues, including investigations, disciplinary actions, and conflict resolution.
  • Analyze HR metrics and trends to identify opportunities for improvement and inform strategic decisions.
  • Support onboarding and offboarding processes to ensure a seamless employee experience.
  • Collaborate with Talent Acquisition to align hiring strategies with business needs and strengthen employer branding.
  • Facilitate leadership development and training programs to build organizational capability.
  • Partner with senior leadership on succession planning, compensation strategies, and diversity and inclusion initiatives.
  • Ensure compliance with employment laws and company policies; participate in benefits administration and policy updates.
  • Drive change management efforts to support organizational transformation and continuous improvement.
  • Lead HR projects and cross-functional initiatives, ensuring timely execution and measurable outcomes.


Qualifications

Experience: 5+ years of progressive HR experience, including at least 2 years in a business partner or leadership role. Bi-lingual Spanish preferred

Travel: Willingness to travel to various locations within the region as needed.

Education: Bachelor’s degree in HR, Business Administration, or related field required; advanced degree or HR certification (SHRM-SCP, SPHR) strongly preferred.

Not Specified
Applications Engineer
Salary not disclosed
Addison, IL 1 week ago

Position Summary:

The Applications Engineer is responsible for providing technical expertise, process development, and customer support related to industrial machinery. This role bridges engineering, sales, and service by demonstrating machine capabilities, optimizing cutting parameters, and ensuring customers achieve maximum value from their laser systems.

Primary Responsibilities:

  • Develop and optimize laser cutting parameters for various metals and material thickness.
  • Conduct machine demonstrations, trials, and proof of concept test for prospective customers.
  • Troubleshoot cutting quality and process issues.
  • Provide on-site and remote training to customers on machine operation, maintenance, and process optimization.
  • Develop and document cutting process databases, application notes, and best practice guides.


Secondary Responsibilities:

  • Support installation and commissioning at customer sites as needed
  • Prepare technical documentation, cutting samples, and reports for customer presentations
  • Support trade shows, open houses, and industry events with live demonstration and technical expertise
  • Assist in product development by relating customer and application insights to R&D


Position Requirements:

  • Bachelor’s degree in mechanical or manufacturing engineering, Materials Science, or a related technical field (Equivalent experience may be considered)
  • 5+ Years of experience in laser processing, CNC machinery, or precision metal fabrication
  • Hands-on experience with fiber laser products highly preferred
  • Knowledge of motion controls systems, optics, and materials sciences is a plus
  • Familiarity with CAD/CAM software
  • Travel requirement is 25%


HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

Not Specified
Senior Project Manager
Salary not disclosed
Addison, IL 1 week ago

POSITION SUMMARY

As a Sr. Project Manager, you will serve as the primary point of contact for our customers, handling inquiries and resolving issues to ensure a positive customer experience. You will collaborate closely with both external customers and internal departments to proactively understand and support business expectations, ensuring projects are completed on time, within budget, and according to specifications. Your ability to communicate effectively, solve problems, manage customer accounts, and coordinate resources will be essential to your success in this role.


ESSENTIAL JOB FUNCTIONS

• Monitor existing applications ensuring SLAs are met and project documentation is kept up to date.

• Manage programming requests, specifications, and change orders from external customers and internal D4 departments.

• Enforce project deadlines and rollout schedules are met.

• Utilize project management tools to create detailed, organized project documentation for customer applications and projects.

• Perform internal testing and coordinate customer user acceptance testing of enhancements.

• Manage procurement of client-owned and D4 stock and supplies.

• Review monthly inventory management reports, postage tracking, monthly customer billings, and other reporting for customer order processes.

• Prepare and present customer job specifications to internal teams.

• Communicate with customers to understand needs and suggest solutions.

• Participate in monthly project meetings, document discussions, and collaborate with team members.

• Assist in training new team members.

• Support in onboarding of new clients.

• Collaborate with internal departments and external customers to resolve issues and make informed decisions.

• Perform other duties as assigned.


QUALIFICATIONS

• EDUCATION

o Bachelor’s Degree or equivalent experience.

• EXPERIENCE

Minimum Required:

o 5-10 years related experience in customer service.

Preferred:

o Proficiency in the Microsoft Office suite of products.

o Experience in a document distribution business is a plus.


KNOWLEDGE & SKILLS

Analytical Skills: Apply logic and reasoning to identify complex problems, research and discuss recommended solutions with management, and assist in implementing resolutions for projects.

Personal Skills: Demonstrate the ability to cooperate with various individuals to achieve results. Capable of working independently or as part of a team. Willingness to learn new skills in a unique industry. Ability to work in a busy and fast-paced environment.

Communication Skills: Exhibit effective written and verbal communication skills; capable of interacting effectively with both team members and customers.

Time Management: Demonstrate ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. Capable of adjusting schedules and priorities in response to changing needs, ensuring the efficient and timely completion of work.

Project Management: Understanding of Agile, Waterfall or other project management frameworks.

Technical Skills: Strong data literacy and acumen, with the ability to understand, interpret, and map data effectively using customer file layouts, mockups, and designs specifications. Proficient in validating document composition logic and identifying testing issues.


PHYSICAL EFFORT

• Required to perform the basic physical functions of reaching, pushing, pulling, lifting, and repetitive motions.

• Occasionally required to walk and/or sit for extended periods.

• Must possess visual abilities to perform extended reading and computer work.

WORK ENVIRONMENT

• Normal Office: Standard, climate-controlled office setting.

• Production Facility: Moderate noise level.

• Must be available to work additional hours as project demands.

• Permitted one remote day per week after 90 days when not in tax season.

Not Specified
General Manager Operations
Salary not disclosed
Schiller Park, IL 1 week ago

Reporting to the General Manager, this position leads and manages the Culinary/Hot Kitchen, Assembly and Transportation departments of the airline catering unit or “flight kitchen” with gross revenues of $100+ million and direct and indirect headcount of 1,000+ employees.


Annual Hiring Range/Hourly Rate:

  • $160,000 - $170,000/Per Year
  • This position is eligible for incentive pay of 20% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.

Benefits

  • Paid time off
  • 401k, with company match
  • Company sponsored life insurance
  • Medical, dental, vision plans
  • Voluntary short-term/long-term disability insurance
  • Voluntary life, accident, and hospital plans
  • Employee Assistance Program
  • Commuter benefits
  • Employee Discounts


Main Duties and Responsibilities:

  • Leads and manages Culinary/Hot Kitchen, Assembly and Transportation departments to ensure production standards and customer service requirements are met.
  • Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof.
  • Responsible for the maintenance of key performance metrics for the departments.
  • Ensures Customer requirements/specifications and service requirements are complied with on all airline accounts; this includes production processing, on-time performance, equipment inventory, and quality assurance controls.
  • Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company.
  • Supports customer audits and government audits to meet compliance.
  • Monitors all menu cycles to ensure customer service and satisfaction is not interrupted.
  • Ensures that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest level.
  • Supports and assists Lean initiatives, and Quality initiatives to achieve OPEX targets.
  • Ensures that proper equipment is maintained and controlled in the Unit for operation excellence.
  • Ensures all Corporate Policies and Procedures are followed and maintained.
  • Develops Standard Operating Procedures.
  • Ensures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requirements.
  • Manages operation staff on a day-to-day operation aspect to drive for exceeding set targets.
  • Responsible for annual performance evaluations of direct reports in compliance with corporate initiatives.
  • Monitors employee relations in each Department, ensures compliance with the National Master and Local Addendum labor agreements in the Departments.
  • Assists the BU leader on projects, investigations, training, corporate goals and objectives, and airline requests.
  • Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.
  • Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.



Qualifications

Education:

  • Bachelor’s degree in business administration or related field required



Work Experience:

  • Successful track record as a Manager or Assistant Manager in airline catering required.
  • Minimum 10 years of management experience in in-flight catering or food manufacturing environment required.
  • Proven experience successfully managing a team of supervisors and managers for a single operating unit required
  • Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.
  • Previous customer service and/or account management experience required.
  • Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance
  • Labor relations experience is required


Technical Skills: (Certification, Licenses and Registration)

  • Must have strong and effective leadership skills
  • Must be comfortable with all levels of employees and have the ability to drive positive program change.
  • Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff
  • Excellent problem solving skills, planning and scheduling capabilities managing multiple account requirements
  • Ability to effectively manage multiple operations while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security
  • Advanced Microsoft office tool skills (excel, word)
  • Knowledge of quality auditing, inspection methods
  • Detail oriented and excellent project management skills
  • Strong organizational skills, able to prioritize responsibilities and multi-task
  • Change Agent
  • Able to obtain an AOA badge and customs seal.


Language / Communication Skills:

  • Strong interpersonal skills and the ability to interact effectively with multiple departments and customers
  • Excellent written and oral communication skills.
Not Specified
Attorney
Salary not disclosed

As a Civil Rights Litigation Associate Attorney, you will be an integral part of our dedicated legal team, representing governmental entities in federal and state courts in matters related to civil rights. Your primary responsibility will be to provide expert legal counsel, conduct litigation, and advocate on behalf of our clients to ensure the protection of civil rights and compliance with relevant laws and regulations. This position is based in our Northbrook or Springfield, IL office.

As an integral part of our team, you will have the opportunity to:

  • Represent governmental entities in federal and state courts in Civil Rights Litigation matters.
  • Conduct legal research, analysis, and case strategy development.
  • Draft and file legal documents, argue substantive motions, and take and defend depositions.
  • Prepare and assist in trial proceedings.
  • Collaborate with senior attorneys and clients to develop litigation strategies.
  • Maintain accurate and up-to-date case records and documentation.
  • Engage in settlement negotiations when appropriate.
  • Provide legal advice and guidance to clients on civil rights issues.

Required Skills/Abilities:

  • Juris Doctor (JD) degree from an accredited law school.
  • Active membership in the Illinois State Bar.
  • 2-10 years of experience handling Civil Rights Litigation matters in both federal and state courts.
  • Trial experience is a plus.
  • Strong legal research and writing skills.
  • Excellent oral and written communication skills.
  • Ability to work independently and as part of a team.
  • Self-starter and ability to work in a fast-paced environment.
  • Willingness to travel within the state of Illinois as required.

Benefits:

  • 401(k); 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Not Specified
Air Import Agent
Salary not disclosed
Bensenville, IL 1 week ago

Delivering Passion with Every Shipment!


Established in 2001, Apex Logistics International has become a top dependable solution for those seeking expertise in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries across six continents, 42 offices, 2,500+ dedicated employees, and consistent, dependable services, Apex continues to grow rapidly and deliver passion worldwide.


Position Summary: In compliance with all internal and external regulations, this role is responsible for guaranteeing the accurate and prompt transportation of air import freight. Building and sustaining connections with warehouses, customers, and carriers is also necessary to ensure that items are delivered on time.


Duties and Responsibilities:

  • Monitor, tracing, and keep track of Air Import cargo from start to finish
  • Obtain shipment information, manage all paperwork for cargo release, and enter data for every shipment
  • When managing shipments, communicate with the transportation provider and the ground handling agency
  • Ensure easy contact with clients, shipping companies, foreign representatives, suppliers, etc.


Education / Experience:

  • 1+ year of freight forwarding experience
  • Strong computer data entry skills
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Ability to communicate effectively via phone call and email
  • High School Diploma or equivalent
Not Specified
Director, Global Warehouse Operations
🏢 AAR
Salary not disclosed
Wood Dale, Illinois 1 week ago

The Warehouse Operations Director is responsible for the operational excellence of all aspects of AAR's Global warehouse operations; provides overall guidance and oversight in the areas of execution, technology, infrastructure, safety, streamlining and interfacing with AAR business and operational entities, internal and external customers, continuous process improvements, and developing and monitoring related key performance indicators. This role blends leadership with active participation, requiring someone who can interact, manage and guide people and contribute directly to the success and growth of the organization.

What you will be responsible for:

  • Take lead on operational excellence and logistical functions of AAR's global warehouses, with a focus on streamlines processes, efficiencies, productivity, infrastructure requirements, technology, hands-on management and compliance.
  • Actively assist in overseeing warehouse operations, including inventory management.
  • Own operational strategy, execution, and continuous improvement for internal and third-party logistics (3PL) warehouses, ensuring efficient, compliant, and cost-effective movement of goods worldwide.
  • In depth understanding of global import and export operations and requirements, ensuring compliance with all customs, trade, and regulatory requirements.
  • Customs filings and documentation to ensure timely and accurate clearance.
  • Partner with Legal, Finance, and Compliance teams on trade regulations, audits, duty optimization, and risk mitigation.
  • Monitor and adapt to changes in global trade laws, tariffs, and regulations.
  • Develop dashboards and reports to provide visibility into global performance and risks.
  • Define, implement, and monitor global KPIs and metrics; adjust activities to improve efficiency and workflows.
  • Develop and execute strategies aligned with business growth, customer service, and cost objectives.
  • Ensure safe, efficient, and compliant operations in accordance with local regulations and company standards.
  • Performs the duties of associates supervised and all other duties as assigned.

Leadership Responsibilities:

  • Supervise, mentor, and develop staff, fostering a culture of accountability and growth.
  • Act as a point of escalation to resolve daily operational issues and discrepancies.
  • Develop and communicate daily/weekly/monthly goals to staff and management.
  • Monitor performance and ensure deadlines are met consistently.
  • Enforce safety guidelines and operational best practices.
  • Advocate for continuous improvement and foster team buy-in for policy changes.
  • Suggest efficiency ideas, cost reduction measures and assist with the implementation of changes within inbound and outbound warehouse operations.
  • Identify problems, propose solutions to other members of management, and promote cooperation with other departments.
  • Keep open communication channels with associates by answering questions and explaining policies and procedures.

What you need to be successful in this role:

  • 10+ years of experience in global supply chain, warehouse management or logistics management, with at least 5 years in a supervisory role.
  • Ability to lead global operations, ensuring compliance with international trade laws, managing customs, documentation, tariffs, and optimizing cross-border processes.
  • Strong understanding of import/export management and customs filing.
  • Experience supporting 3PL warehouses and management of inventory.
  • Demonstrated ability to define, analyze, and report on warehouse metrics.
  • Proven ability to lead, train, and motivate teams while actively participating in warehouse operations.
  • Ability to effectively communicate to leadership, peers and team members. Must be able to shift communication styles to interact successfully across departments.
  • Critical thinking, problem solving and reasoning skills.
  • Enthusiastic about building efficiency and driving continuous improvement.

The rewards of your career at AAR go far beyond just your salary:

  • Competitive salary and bonus package
  • Comprehensive benefits package including medical, dental, and vision coverage
  • 401(k) retirement plan with company match
  • Generous paid time off program
  • Professional development and career advancement opportunities

Physical Demands/Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility.

• The environmental characteristic for this position is an office setting.

• Candidates should be able to adapt to a traditional business environment.

AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources.

Compensation:

The anticipated salary range for this position is $140,000 to $170,000 annually. This range reflects the base salary for candidates who meet the requirements of the role, including experience, education, and location. [In addition to base pay, this role is eligible for a bonus.] AAR offers a competitive benefits package, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan with employer match, paid time off and holiday pay, as well as opportunities for professional development and growth.

#LI-MA1 #LI-ONSITE

Not Specified
Strategic Relationship Manager
Salary not disclosed

About The Company:

Private Client Select Insurance Services (PCSIS), is an independent managing general underwriter (MGU) majority owned by Stone Point Capital. Private Client Select Insurance Services protects the lifestyles and legacies of the most successful individuals across the U.S by providing robust risk management solutions and comprehensive coverage to preserve high-value assets. We understand their passions and are committed to preserving the lifestyle they built.

PCS employs approximately 420 staff members. The company has offices in New York, NY; Schaumburg, IL; and St. Petersburg, FL. PCS has a geographically diverse workforce and supports hybrid and remote business-based flexibility.

Job Summary:

The Strategic Relationship Manager will report directly to the Distribution Relationship Leader and will be responsible for overseeing and driving the growth, strategy, and performance of PCS insurance distribution partners. This role will strengthen broker and agency partnerships and ensure the delivery of tailored insurance solutions that protect the lifestyle and assets of HNW individuals. The successful candidate is an effective communicator who can align and influence internal and external stakeholders while building trust and commitment for PCS.

Key Responsibilities:

Strategic Relationship Management

  • Contribute to the ongoing communication of the underwriting strategy, including large account targets to deliver growth and profitability to maximize distribution value.
  • Execution of broker plans, benchmark wealth segments, monitor top producer progress to capitalize on growth opportunities.
  • Monitor industry trends and competitive landscape to inform strategic decisions.

Partnership Management

  • Build and maintain relationships with assigned brokers, agents, and distributors who specialize in HNW clientele.
  • Identify distribution partners that align with PCS large account strategy and product offerings.

Sales Enablement

  • Provide training and resources to ensure distributors understand the unique aspects of PCS HNW insurance products.

Client-Centric Solutions

  • Collaborate with underwriting and clients to tailor offerings and unique insurance solutions.

Performance Management

  • Monitor overall production of account pipeline, activity, prospects and customer acquisition through pipeline reporting and Salesforce application.
  • Regularly review channel performance against growth objectives.

Additional Responsibilities:

  • Work in collaboration with the Distribution Relationship Leader and other Field stakeholders on annual budgeting process.
  • Collaborate with National Distribution Leader and Large Account Leader and Underwriting to generate and expand new and existing business opportunities.

Qualifications:

Experience

  • 5+ years in personal insurance, with at least 2 years focusing on HNW client distribution.
  • Proven track record of achieving sales and growth targets.

Skills

  • Strong understanding of HNW client needs and luxury asset protection.
  • Exceptional relationship-building and negotiation skills.
  • Highly skilled in strategic development, business building, and project execution, with a proven ability to deliver key programs on time.
  • Remarkable communication skills, including the ability to develop and present clear and concise analysis and recommendations to internal and external stakeholders.
  • Keen business acumen and proven ability to dissect complex business issues, perform research and analysis and synthesize conclusions into a value-maximizing strategy.
  • Applicants must be legally authorized to work in the United States and must not require employment-based visa sponsorship now or in the future.

Equal Employment Opportunity Policy:

PCS values and is fully committed to diversity and inclusion. It is the policy of PCS not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, nation of origin, race, religion, sexual orientation, gender identity, or veteran status.

Not Specified
Forecast Planning Analyst
🏢 LHH
Salary not disclosed

LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated Forecast Planning Analyst – Healthcare/Medical Device to join their team. This is an exciting opportunity for a data-driven professional who thrives at the intersection of analytics, supply chain strategy, and cross-functional collaboration. The ideal candidate will play a key role in shaping demand visibility, improving forecast accuracy, and supporting inventory and production decisions in a fast-paced, growth-oriented setting.

Why This Opportunity Stands Out:

  • High-impact role supporting critical supply chain decisions.
  • Exposure to enterprise-level ERP systems (SAP experience highly valued).
  • Collaborative environment working closely with operations, planning, and commercial teams.
  • Strong emphasis on continuous improvement and analytical rigor.

Key Responsibilities:

  • Develop, analyze, and maintain demand forecasts using historical data, trends, and business inputs.
  • Partner with cross-functional stakeholders to align forecasts with sales, production, and inventory strategies.
  • Evaluate forecast performance, identify variance drivers, and recommend corrective actions.
  • Support demand planning and S&OP-style discussions through data-driven insights.
  • Build and enhance forecasting tools, models, and reporting to improve visibility and decision-making.
  • Leverage ERP and planning systems to ensure accurate data flow and planning alignment.
  • Conduct ad hoc analysis to support operational and financial planning initiatives.
  • Contribute to process improvements that reduce inventory risk, stockouts, and excess.

Qualifications and Skills:

  • Bachelor's Degree in Business, Supply Chain, or a related field.
  • Experience working in a manufacturing and/or distribution environment.
  • Previous experience in healthcare, medical device, or similar highly regulated industries.
  • Strong forecasting and demand planning experience with a solid understanding of supply chain principles.
  • Advanced Excel capabilities, including VLOOKUPs, Pivot Tables, and complex data analysis.
  • Hands-on experience with ERP systems; SAP exposure is a significant plus.
  • Proven ability to translate complex data into actionable business insights.
  • Familiarity with statistical forecasting methodologies and planning tools.
  • Experience supporting inventory optimization and production planning efforts.
  • Strong analytical mindset with attention to detail and accuracy.
  • Ability to communicate clearly with both technical and non-technical stakeholders.
  • Comfortable working in a dynamic, deadline-driven environment.

Compensation Range: $60,000 - $75,000

Benefits Offered: 2 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance.

If you are a passionate Forecast Planning Analyst looking for a new and rewarding career, please apply today! You don't want to miss out on this opportunity!

LHH is a leader in permanent recruitment—and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn't a perfect match.

Equal Opportunity Employer/Veterans/Disabled

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Not Specified
Customer Satisfaction Representative
Salary not disclosed
Hoffman Estates, Illinois 1 week ago

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell:

The Customer Satisfaction Representative manages a designated customer portfolio within the region, acting as the main contact, assessing their needs, prioritizing tasks, and cultivating robust relationships to optimize service processes.

What you will be doing:

  • Manage a specific customer portfolio within a defined region, serving as the primary point of contact
  • Foster strong customer relationships, understand their business needs, and collaborate to enhance service processes for mutual benefit
  • Assess customer needs and prioritize tasks, including triaging workload for hotline engineers
  • Executes all activities in line with guidance from local management
  • Responsible for processing day to day part sales and orders

Key tasks and Responsibilities:

  • Customer Interaction Management: Serve as the initial point of contact for customer inbound inquiries, handling case logging, management, and follow-up.
  • Coordination and Collaboration: Coordinate and collaborate with field service dispatchers and spare parts inquiries to ensure timely resolution of customer issues.
  • Case Handling and Resolution: Manage end-to-end resolution of cases, including but not limited to identifying part numbers, creating orders, and confirming delivery times with customers.
  • Spare Parts Logistics: Coordinate with the purchasing department to ensure timely delivery and distribution of parts for customer service needs. Confirm delivery times and dispatch status for spare parts from the central warehouse.

KPI's:

  • Achieve overall company sales objectives and targets
  • Business results measured by Customer Satisfaction (NPS), repeat machine sales, and after sales targets.
  • Increase coverage of the ByCare Program

Key Skillset:

  • Technical Proficiency: Strong general technical aptitude.
  • Personal & Interpersonal Skills: Effective communication and rapport-building with customers. Clear explanation of mechanical issues and multitasking abilities.
  • Adaptability and Flexibility: Quick learner adaptable to new challenges. Efficient multitasker with effective time management skills.
  • Additional Skills & Requirements: Proficient in MS Office, SAP, and Salesforce systems. Background in electrical or mechanical engineering preferred, with field service or customer support experience beneficial.

Your education & experience:

  • High School Diploma and 3-5 years of work related experience.

What's in it for you:

  • PTO
  • Benefits (Medical, Dental, Vision, STD/LTD)
  • Life Insurance
  • Paid Holidays
  • 401k with 100% match up to 5%

People power our purpose:

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.

We look forward to receiving your online application

Not Specified
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