Jobs in Redford, MI

Job Summary

The Account Manager is responsible for managing key customer relationships, ensuring service excellence, and identifying opportunities for growth and operational improvement. This role involves cross-functional collaboration, proactive communication, and hands-on problem-solving to meet customer expectations and drive results. Account Managers act as the primary point of contact for customers, working closely with internal and external partners to deliver high-quality logistics solutions. This role requires strong knowledge of car hauling transportation and logistics operations, including working with OEMs, auctions, and dealer networks.

Key Responsibilities

• Customer Relationship Management:
• Build and maintain strong customer relationships to ensure satisfaction and retention.
• Act as the primary liaison between customers and third-party broker networks for effective communication and issue resolution.
• Cross-Functional Collaboration:
• Work with national customers, vendors, and internal teams to design and execute solutions for complex requirements.
• Collaborate with claims management personnel to resolve issues efficiently.
• Revenue Growth and Profitability:
• Seek opportunities to grow revenues and improve profitability.
• Analyze spot-buy opportunities and assign rates to balance business gain with desired profitability.
• Quality and Performance Management:
• Investigate quality issues and discrepancies, suggesting corrective actions and working with stakeholders to resolve them.
• Review customer KPI reports and address areas of concern.
• Pricing and Bids:
• Enter RFQ opportunities in Salesforce and manage the bid process.
• Coordinate with the Pricing team for spot buys and special move requests.
• Follow up on bid status and ensure all opportunities are logged accurately.
• Lead the preparation and delivery of Quarterly Business Reviews (QBRs), including gathering performance data, identifying trends, and creating presentations to highlight value delivered and opportunities for improvement.
• Inventory Management:
• Conduct daily reviews of on-hold inventory, dwell times, and ground counts.
• Communicate with terminals and operations teams to ensure SLA compliance and inventory accuracy.
• Customer Meetings:
• Lead and schedule regular meetings with customers, preparing agendas and action plans.
• Work with operations and regional managers to address delays and provide solutions.
• Document and communicate meeting outcomes, logging notes in Salesforce and escalating issues as necessary.
• Communication:
• Internal: Proactively communicate urgent issues, provide weekly updates on account status.
• Customer: Proactively communicate with customers, acknowledging inquiries and ensuring timely follow-ups.

Skills and Qualifications

• Customer Service Orientation: Passion for exceptional service and long-term relationship building.
• Communication Skills: Effective oral and written communication with diverse stakeholders.
• Organizational Skills: Highly organized and detail-oriented, capable of managing multiple tasks.
• Analytical Skills: Strong problem-solving skills, with the ability to evaluate alternatives and make decisions.
• Technical Proficiency: Proficient in Microsoft Office (Excel) and routing or dispatching systems.
• Experience: College degree or five years of customer service experience, preferably in transportation, logistics, or carrier management. Experience in the remarketed automotive industry is a plus.

Why Join United Road?

• Dynamic Work Environment:
• Join a fast-paced, innovative team that values collaboration and continuous improvement.
• Career Growth Opportunities:
• Opportunities for professional development and career advancement.

If you are a proactive and experienced account manager passionate about customer satisfaction and business growth, we invite you to apply for this exciting opportunity at United Road.

Pella Corporation is accepting applications for a Resident Sales Consultant for the Plymouth, Michigan market. The Residential Sales Consultant is responsible for selling Pella windows and doors directly to homeowners for replacement projects. Through in-home sales appointments and following a structured selling process the consultant will understand the customer’s wants and needs and translate our product offerings to match. The consultant will strive for first-time close and will deliver effective follow-up as needed to close the rest. It is expected that all Residential Sales Consultants will proactively create self-generated leads such as new referrals through customer relationship networking to drive sales goals and maximize earning potential. The ideal candidate will be results driven, have outside sales experience, and thrive in a fast-paced environment.

Pella Corporation offers the following:

• Salary and uncapped commission
• Mileage reimbursement
• Hybrid work environment that includes your home office & appointments in the customer’s home
• Full benefits package which includes medical, dental, and vision
• Health savings and flex spending accounts
• Company paid life insurance
• Company paid short/long term disability insurance
• 401k with company match
• 20 paid vacation days and paid holidays
• In-depth training program that includes virtual & hands on learning
• Quality engineered product solutions that are unmatched in the window and door industry
• Smartphone, tablet, laptop computer, and product samples provided
• Solid reputation of the Pella Brand
• Exciting, nationwide career growth opportunities

Responsibilities/Accountabilities:

• Achieving individual sales and customer satisfaction goals and objectives.
• Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation.
• Striving to close the sale during all customer interactions.
• Ensuring quotes and orders are accurate following company sales process.
• Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
• Be available for customer appointments during evenings and weekends, in addition to weekday hours.
• Maintaining an exceptional level of expertise in products/services relating to Pella’s customers, as well as staying abreast of the competitive landscape.
• Conducting after-sales follow-up with customers and developing lead and referral generation.
• Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.
• Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.

Skills/Knowledge

• Able to quickly earn trust and credibility with customers
• Provide superb customer service and generate referrals from one customer to others
• Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
• Able to negotiate, build value and address objections towards closing a sale
• Works collaboratively with Pella team members and customers
• Able to grasp technical concepts related to general construction
• Strong problem-solving skills
• Energized by meeting and engaging new people, skilled networker
• Tenacious, able to persevere through sales challenges and setbacks
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available
• Seeks out internal experts and utilizes their knowledge
• Adaptable to changing processes and priorities
• Works well without close supervision but always keeps their manager informed.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience. Individual’s motor vehicle record must also comply with company requirements. Must have the ability to manage multiple tasks in an environment of constant interruptions and be able to prioritize responsibilities.

Language and Communication Skills

Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.

Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers and visitors.

Reasoning Abilities

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Physical Demands

While performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites.

Travel

The vast majority of travel will be local. Must be able to drive to showrooms, job sites and customer/contractor locations and required company functions at various locations.

Director of Quality

Automotive Tier 1

Job Location: Fort Wayne Indiana

Director of Quality will work at a Multi $Billion global manufacturing company and lead a team of Quality Engineers, quality technicians and customer support personnel.

• Manage a team of Quality personnel and participate in Quality Improvement activities, Audits, Certifications and customer documentation.
• Lead all quality matters related to plant product launches and production.
• Manage certification compliance with IATF-16949, plus ISO-9000 for some heavy-duty customers.
• Manage internal QA/QC teams, act Customer Quality, and manage supplier/vendor quality.
• Implement QA preventative measures and quality planning initiatives.

Requirements:

• 10+ years of experience Leading a Team in Quality
• Prior experience Managing People in Quality as a Quality Leader.
• Background in Automotive industry or Heavy Duty Automotive is needed.
• Experience with IATF 16949 and APQP standards is a huge plus.
• Bachelors degree in Engineering or Business.
• Six Sigma Black Belt or Green Belt certification is beneficial, though not required.
• CQE or CQM accreditation is a plus.
• Professional growth opportunities in a dynamic work environment.
• Comprehensive benefits package.

FPC - Fortune Personnel Consultants (Orlando office)

Position Located: Fort Wayne, IN - Relocation assistance is available.

For further information about us visit follow up on this position, please connect with : Quality Assurance Manager, Quality Control, QA, QC, Supplier Quality, Quality Supervisor, Quality Director, Plant Quality, Automotive Interior, IATF 16949, VDA, Six Sigma, CQE, CQM, Mitsubishi, Kia, Mercedes Benz, BMW, Toyota, Honda, Isuzu, Ford, Chrysler, General Motors.

Summary

The Director of Quality position has direct responsibility for the execution of Quality deliverables for their assigned Business Group. They will be responsible for Customer Interface, Craftsmanship and Warranty performance. Additional responsibilities include AQE, QE and QM staffing, training and performance reviews. Responsible for Supplier management and Quality performance.

Responsibilities:

• Prepare a monthly assessment of all quality deliverables for each program within the BU areas. Mitigate the risk of any missed quality deliverables with the execution of appropriate corrective action plans and glide paths.
• Review and approve Quality deliverables.
• Actively participate in Program Reviews, and Phase Exit Reviews, as well as PSMC and SSO in alignment with program timing.
• Function as the primary point of contact to the particular Customer for responding to quality issues, Potential Product Safety Concerns (PPSC), Quality Key measure performance and other “Customer Specific” initiatives. Develop key Customer relationships in the Supplier Quality Area.
• Communicate Customer issues, Adient‘s performance in the eyes of the Customer, and unique Customer quality systems / procedures to the appropriate individuals within Adient, and assure that appropriate actions are taken. Work for improvement in or maintaining Green Customer Score Cards.
• Ensure the successful implementation of Adient Quality Systems, and ensure continued certification to / complaints with IATF 16949, including customer specific requirements.
• Drive continuous improvement of Customer specific Warranty performance data. Ensure that the appropriate issues are identified, root cause determined and corrective actions implemented. Assure that known product quality concerns are addressed and improvement is measured on Glide path for Warranty.
• Develop QE resource budgets and staffing needs. Participate in the interview process, and add resources, as they are needed.
• Develop and execute Annual Development Plans, Performance Reviews, and succession plans for each AQE, QE and QM that is in the Business Unit.
• Participate in the quoting process to ensure that the appropriate quality resources and objectives are considered prior to receiving the business award.
• Ensure that all deliverables are completed on time and that any critical issues are identified and resolved in a timely manner.
• Support maintaining AMS Level 3 in production plans and develop plan to progress to Level 5 in alignment with Continuous Improvement plans.

Perform job functions in accordance with set policies and procedures to ensure preservation of the Company Quality Policy.

Education:

• A Bachelor’s Degree in a technical area is required (or equivalent experience).
• Specific education and training in Quality disciplines including (minimum) IATF 16949, VDA, Continuous Improvement, Total Quality Management, PPAP, FMEA, Control Plans, DOE, and SPC are also required.
• People development and leadership experience is required.

Experience:

• Advanced Quality Planning including familiarity with the AIAG Advanced Quality Planning and Control Plan standard, FMEA’s, PPAPs, Dimensional layouts, gage/fixture design, SPC, and Performance/Material testing.
• Advanced statistical concepts, design of experiments, and problem solving methodology
• Qualified as a Quality Systems auditor
• Certified in Six Sigma is preferred
• Professional Certification in Quality Engineering/Quality Management is preferred.

SOLIDWORKS Designer – Modular Systems

An exciting opportunity exists for a Design Engineer to join one of the world's leading manufacturers of modular solutions. Trilogiq USA is part of a global network with a successful history of providing customized tube and joint material handling solutions for a wide range of business. Our customers value our product to implement change; support innovative ideas, maintain standardized practice, and improve work flow.

The role is based in the USA Office located in Livonia, MI.

Job responsibilities;

·      Produce proposal and detailed production drawings using primarily Solidworks. An understanding of Sketchup design package would also be desirable but not essential.

·      Interact with sales team, customers and suppliers regarding design specifics.

·      Complete costing sheets for sales team.

·      Produce detailed package of works including BOM’s for issue to shop floor.

·      Liaise with assembly team to resolve issues during the production process.

·      Capture changes to structures during the assembly process and update drawings and documentation to reflect “as built”.

·      Update and maintain internal databases, CRM software and communicate relevant matters to colleagues.

The successful applicant will have the following attributes;

·      1-2 years relevant work experience is preferred but applications from recently qualified designers will be considered;

·      3D CAD Solidworks qualification;

·      Competence in Microsoft Office suite;

·      Ability to work well in a small team;

·      You'll be an excellent communicator and be able to respond to customer enquiries with a confident manner; The candidate will need to demonstrate the ability to deliver high levels of customer service both externally and internally.

·      Some knowledge of Lean Manufacturing techniques would be desirable but not essential.

A stable career with the ability to make a difference to customer’s businesses is on offer.  Remuneration will be salary, health care plan, 401(k) plan with company matching, and PTO/holiday.    Equal Opportunity Employer

The Detroit based Oncology Sales Representative is responsible for achieving all territory sales goals through the ethical and compliant promotion, sale and support of company products or services in his/her geographic territory.

Main responsibilities

• Communicates with physicians and health care professionals in support of approved product indications.
• Provides customers with assistance in the best application of products: answers all questions concerning products, with appropriate referrals were required.
• Prepares and implements a comprehensive business plan for territory.
• Contacts and develops prospects, explaining features and benefits of products offered, and utilizing persuasive sales techniques within the boundaries of the organization’s promotional policy.
• Collaborates with a variety of internal cross-functional partners, including but not limited to alliance partners, training, managed markets, marketing, sales operations, advocacy, and medical.
• Utilizes resources to appropriately meet the needs of a given customer, customer segment, and/or geography.
• Communicates competitive market intelligence to brand teams and management, as well as other dynamics that impact the commercial team.

Experience

• 5+ years sales experience in pharmaceutical/biotechnology industry with at least two years in rare disease or Medical Dermatology.
• Strong demonstrated understanding of oncology/hematology therapeutic and/or supportive care areas, products, and marketplace.
• Strong demonstrated knowledge of selling in an academic setting, including Centers of Excellence, rare disease, reimbursement, and HUB Services, and business acumen.
• Strong sales acumen with a proven and documented track record demonstrating top sales accomplishments. Able to utilize tools and resources to successfully move through the sales process from prospecting to close.
• Strong professional communication skills, including verbal, written, as well as persuasive presentation skills, with a good understanding of and ability to communicate technical clinical material clearly and effectively.
• Strong work ethic and organization skills with the ability to develop sales plans, prioritizing, and managing time appropriately.
• Strong collaboration skills, with the ability to work successfully within a team environment.
• Strong ambition with a focus on achievement within scope of responsibilities, along with aspirations to grow and develop, and/or increase responsibilities.
• Good relationship building skills with the ability to develop critical relationships with a variety of medical practitioners within a variety of facility sizes and models, including but not limited to physicians, nurses, and ancillary staff within academic hospitals, community hospitals, clinics, private practice facilities, and government-tied accounts.
• Good change agent, with the ability to integrate and champion innovative ideas to accomplish corporate and individual objectives.

Must be able to travel extensively throughout assigned territory, as well as for other company and industry meetings and events, including overnight, as required.

Must be able to show proof of valid driver’s license.

Education:

Bachelor degree in Business, Marketing, or Science

Heavy Duty Account Manager – Tier 1 Supplier

We’re helping a Tier 1 automotive supplier add an Account Manager supporting Heavy Duty and Commercial Vehicle OEM business.

This role will manage key customer relationships while supporting current programs and identifying new opportunities with truck and commercial vehicle manufacturers.

What you’ll be doing

• Manage relationships with purchasing and engineering teams at Heavy Duty OEMs

• Support RFQs, pricing discussions, and program launches

• Coordinate internally with engineering and operations teams

• Identify opportunities for future commercial vehicle programs

Ideal background

• Experience supporting commercial vehicle or heavy-duty OEM customers

• Tier 1 supplier experience

• Sales or account management background in automotive or trucking

If you have experience supporting commercial vehicle customers and are open to hearing about new opportunities, please send resume to

About the Role

We are seeking an energetic and motivated Inside Sales Representative (In-Office) to join our growing team. Your primary mission is to generate high-quality First-Time Appointments (FTAs) with prospects that fit our ideal customer profile and have expressed interest in learning more about STACK Cybersecurity’s solutions.

The ideal candidate can absolutely crush it on the phone, making high-volume outbound cold calls with confidence. They thrive in a team-first culture and enjoy working in a fast-paced, fun environment. Our ISR should bring energy and self-assurance to every call, push past gatekeepers, and consistently engage key decision-makers and executives.

Our team sharpens their craft through daily training and ongoing coaching alongside a best-in-class sales organization. We ask that you bring two things with you every day: your energy and your A-game. In return, we’re committed to helping you build the skills needed to succeed and win. You’ll know you’re winning by hitting clearly defined goals and receiving regular coaching and feedback from your team lead.

Key Responsibilities

• Lead Generation: Proactively engage ideal prospects through targeted cold-calling campaigns. Maintain momentum by following up with prospects who aren’t ready to commit but express future interest—using scheduled callbacks and personalized email outreach to keep them engaged and warm.
• Appointment Setting: Secure FTAs for our Outside Sales team.
• CRM Management: Maintain accurate records of calls, meetings, and interactions in our CRM system. Ensure timely follow-up with warm leads and consistent reporting.
• Call List Management: Generate and manage call lists from CRM tools.
• Script Optimization: Work from proven scripts and adapt them to your style for maximum impact.
• Collaboration: Provide detailed notes and context to Outside Sales for seamless handoff.

What We’re Looking For

• Experience: 6-months or more prior success in lead generation, business development, or sales roles—preferably in IT services, technical support, or technology retail.
• Communication Skills: Clear, concise English, active listening, and the ability to engage prospects positively and persistently.
• Attitude: an energetic and upbeat positive attitude is a must
• Resilience: Skilled at handling objections and turning “no” into “yes.”
• Organization: Strong attention to detail, disciplined in following processes, and excellent note-taking skills.
• Tech Savvy: Familiarity with CRM tools and sales methods, and Microsoft Excel.
• Cybersecurity Knowledge: Understanding of basic cybersecurity concepts is a big plus. Terms like EDR, MDR, XDR, SIEM, SOC, Penetration Testing, MFA, Ransomware, and Disaster Recovery should not be foreign to you.

Why STACK Cybersecurity?

• Be part of a fast-growing cybersecurity firm protecting businesses from evolving threats.
• Work in a collaborative, high-energy environment where your contributions have a real impact.
• Competitive compensation and benefits package.

Compensation

• Base salary range of $40,000 - $50,000
• Sales commission - $250 for each First Time Appointment (FTA) that schedules a Second Time Appointment (STA).
• 33% of 1st Month Revenue from a signed Monthly Recurring Revenue deal
• On Target Earnings (OTE) of $70,000 - $80,000 per year.
• This position is available for In-office only.

What You’ll Do

• Serve as a primary client contact, building strong relationships and maintaining ongoing communication to support client goals and expectations
• Support and lead the development of creative briefs and strategic recommendations in partnership with strategy and senior leadership
• Manage and oversee multiple creative and production workstreams from concept through delivery, ensuring alignment with objectives, timelines, and budgets
• Collaborate with internal teams (creative, strategy, production, project management) to move work forward and troubleshoot any project risks
• Participate in and lead internal and client meetings, presentations, and status check-ins, ensuring clear communication and follow-through
• Track and analyze campaign and business performance data to inform future recommendations and planning
• Manage internal communications such as conference reports, status documents, and strategic updates
• Provide mentorship and guidance to junior team members, helping them grow professionally and stay aligned with processes and expectations
• Assist in managing billing and budget tracking, including project estimates and forecasts

What You’ll Need to Succeed:

• Bachelor’s degree in Marketing, Advertising, Communications, or a related field
• 5–6 years of relevant advertising agency experience, including client-facing roles
• Strong understanding of modern marketing channels (digital, video, social, traditional)
• Proven ability to manage multiple projects simultaneously and prioritize shifting deadlines
• Excellent verbal and written communication skills, with the confidence to present to clients and senior stakeholders
• Strong attention to detail, organizational skills, and ability to work both independently and collaboratively
• Proficiency in Microsoft Office, Google Suite, and Keynote
• Motivated to grow strategic thinking and leadership skills
• A proactive, solution-oriented mindset and a positive, team-first attitude

Account Manager – GM OEM | Tier 1 Automotive Supplier

Farmington Hills, MI

We’re partnering with a growing Tier 1 automotive supplier looking to add an Account Manager to support their General Motors OEM business.

This role will focus on managing the GM relationship, supporting current programs, and identifying opportunities for future growth.

Responsibilities

• Manage commercial activity for GM programs

• Support RFQs, pricing strategy, and contract negotiations

• Build relationships with GM purchasing, engineering, and program teams

• Work cross-functionally with engineering, operations, and leadership

• Identify and pursue new business opportunities within GM

Qualifications

• Experience working for a Tier 1 automotive supplier

• Background supporting GM business

• Account management, sales, or commercial experience

• Strong relationship-building and communication skills

Location: Farmington Hills, MI

Compensation: Competitive base salary + bonus

If you’re interested in learning more, please send your resume to