Jobs in Orion, MI
414 positions found — Page 21
Lead strategic sourcing, category management, and supplier governance to enhance performance, cost savings, sustainability, and supplier diversity.
Collaborate with internal stakeholders to ensure sourcing activities meet operational needs and capital projects.
Identify opportunities for process improvements, standardization, and increased value.
Responsibilities: Establish a high-performance team to develop strategic portfolio and category plans.
Ensure governance of the contract approval process from creation through award.
Oversee contract spend across multiple categories and develop short and long-term strategies.
Lead complex cross-functional teams in executing strategic sourcing initiatives.
Manage spend analysis, needs assessment, benchmarking, and business case development.
Lead development and execution of negotiation strategies.
Monitor and maximize customer satisfaction using standardized client service level agreements.
Manage continuous improvement-based relationships with suppliers.
Establish service level agreements to hold suppliers accountable for performance.
Approve purchase orders and contracts from $500,000 to $10 million.
Directly supervise Sourcing Supervisors, Category Leaders, and Sourcing Specialists.
Develop work processes and procedures aligning with organizational requirements.
Requirements: Bachelor's degree or equivalent experience required (one year of experience for every one year of college).
8 years of total sourcing or related industry experience.
Required Skills: Strategic Sourcing experience.
Project Management experience.
Utility industry experience.
5 years of supervisory experience.
SAP/SRM proficiency.
Ability to lead cross-functional teams.
Ability to identify and resolve problems and implementation barriers.
Demonstrated leadership and management skills.
Preferred Skills: MBA or equivalent advanced degree.
10 years of total sourcing experience or related industry experience.
Benefits: Hybrid working model from remote office and Oakland.
Relocation assistance available.
Eligible to participate in the company's discretionary incentive compensation programs.
Hematology - Oncology Physician
StartDate: ASAP Pay Rate: $388.00 - $420.00
This facility is seeking a Hematology - Oncology Physician for locum tenens support as they look to fill a current need.
Details and requirements for this opportunity:
•u0009Schedule: Monday, Wednesday, and Friday, 8a-4:30p
•u0009Practice Setting: Outpatient
•u0009Type of cases and required procedures: Standard Hematology/Oncology cases
•u0009Credentialing timeframe: 60+ Days
•u0009EMR: Cerner
•u0009Certifications required: Must have Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS)
•u0009Licensure required: Must have active Michigan license
Job BenefitsAMN Healthcare typically arranges medical or dental malpractice insurance for the contractor providers we match to client opportunities. In addition, our locum tenens can receive highly competitive pay and a dedicated team that handles all travel, lodging, u0009rentals and transportation needs. About the Company
At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable. Internal Medicine, Hematologist Oncologist, Ho, Hematology Oncologist, Oncology, Oncologist, Blood, Blood Illness, Blood Cells, Physician, Md
AMN Healthcare is a digitally enabled workforce solutions partner focused on solving the biggest challenges affecting healthcare organizations today. We offer a single-partner approach to optimize labor sources, increase operating margins, and provide technologies to expand the reach of care.
Akkodis is seeking a Design Release Engineer for a Contract 12+ Months job with a client in Auburn Hills, MI.
Rate Range: $40/hour to $42/hour; on W2. The rate may be negotiable based on experience, education, geographic location, and other factors.
Design Release Engineer
Interface with cross functional team to design and develop functional solutions that achieve design requirements & to ensure proper design interfaces with other components, and all requirements are met.
Work with other functions Design / Releasing teams to ensure consistency in requirements, standards, and practices across programs.
Translate Functional Objectives into technical requirements and solutions
Create and analyze alternative design concepts
Integrating system components
Support Benchmarking of competitive vehicles.
Desired Qualifications:
Bachelor of Science degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, and or MBA from an ABET accredited university (or equivalent).
Experience developing Performance Standards, Creating master sections and Surface feasibility proposal for PDO.
NX and Teamcenter knowledge.
Automotive Interior Product Design components/systems.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at (61 ) or ( ).
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
- · San Francisco Fair Chance Ordinance
Note – HIL commissioning experience is required
Virtual HIL Commissioning Engineer
Location: Auburn Hills, MI (Onsite)
Rate: $35/hr.w2 (max)
JD:
The Virtual Test Engineer is responsible for delivering a stable and representative test environment to perform automated testing and functional integration of distributed features. This engineer should be capable of working with various Engineering Support teams including systems, wiring, design release engineers, and software teams as required to validate electrical features on the bench and resolve any electrical issues before it gets to production to support successful vehicle launch. Responsibilities include:
• Identify system boundaries and define requirements for simulator I/O, instrumentation, and automation solutions
• Define test scope and instrumentation strategies
• Model, Simulate powertrain features
• Help with commissioning of features related to transmission, engine and other powertrain module
• Collaborates with core engineers, suppliers, feature experts and test engineers to design, implement and troubleshoot instrumentation as required
• Review component level electrical schematics and functional specifications and translate the requirements into hardware and signal requirements for virtual implementation
• Validate and troubleshoots simulator and maintain test benches
• Troubleshoots vehicle systems and test environment functionality to minimize false positive incident reports
What you need for this position:
Basic Qualifications:
• Bachelor of Science in Electrical, Computer Engineering or Computer Science
• Relevant automotive experience
• Knowledge of CAN based communication and diagnostic tools – Vector CANalyzer/CANoe
• Proficient with Modeling
• Good knowledge and understanding of DSpace Tools – config desk, automation desk, control desk etc..
• Proficiency in the understanding of embedded controller networks (CAN, LIN)
Preferred Qualifications:
• Familiarity with development and verification of plant and control models in Matlab/Simulink for execution in hardware in the loop test environments
• Experience with dSpace hardware architecture, design, setup, and troubleshooting
• Bench functional integration, test execution, measuring and instrumentation experience
About Us
Contemporary Amperex Technology (USA), Inc. (CATU) is a U.S. subsidiary of Contemporary Amperex Technology Co., Limited (CATL), a global leader in the research, development and manufacturing of advanced electric vehicle and energy storage batteries. Established in Michigan in 2017, CATU has played a critical role in advancing electric mobility and energy resilience in the U.S.
Our Vision
To become a globally leading innovative technology corporation, contribute meaningfully to sustainable energy solutions, and provide a platform that supports both the professional and personal growth of our employees.
Location: Auburn Hills, Michigan, United States,Onsite
Job Overview
The Compliance Counsel will play a critical role in supporting the legal and regulatory integrity of the company’s U.S. operations. The role will focus on monitoring and analyzing legislative and regulatory developments, supporting trade compliance and tariff management, and advising internal stakeholders on compliance risks and best practices. This attorney will serve as a resource to the legal and business teams and will be expected to collaborate cross-functionally with operations, logistics, supply chain, government affairs, and global compliance teams.
This is not a lobbying role; however, the successful candidate must be highly attuned to evolving legal landscapes, especially in the areas of import/export controls, trade regulations, industrial policy, environmental law, and energy regulation.
Key Responsibilities
Regulatory and Legislative Monitoring
- Track, analyze, and summarize relevant federal and state legislative and regulatory developments affecting the battery manufacturing, EV, and energy storage sectors.
- Prepare regular updates and risk assessments for internal stakeholders, including the Head of Legal, U.S., and business unit leaders.
- Collaborate with government affairs and external advisors to ensure accurate monitoring and understanding of evolving U.S. regulatory priorities (e.g., DOE, EPA, DOT, FERC, CFIUS, USITC, CBP, USTR).
Trade Compliance and Tariff Management
- Advise on U.S. import/export laws and regulations, including compliance with:
- Export Administration Regulations (EAR)
- International Traffic in Arms Regulations (ITAR)
- Customs regulations administered by U.S. Customs and Border Protection (CBP)
- Tariff classification and country-of-origin rules
- Monitor and interpret trade remedies and actions such as Section 301 tariffs, AD/CVD duties, and Section 232 measures.
- Provide legal support for the preparation and maintenance of product classifications, license applications, voluntary disclosures, and corrective actions as needed.
- Support the company’s participation in the U.S. regulatory processes related to tariffs, including exclusion requests and enforcement proceedings.
Compliance Program Development
- Assist in developing, implementing, and refining the company’s U.S. compliance policies and procedures in alignment with global compliance standards and U.S. legal requirements.
- Conduct internal training and awareness programs on relevant compliance topics, such as anti-corruption, sanctions, supply chain transparency, and trade compliance.
- Partner with internal audit and other functions to conduct periodic compliance reviews and investigations.
- Monitor and advise on antitrust and competition law issues, including pricing practices, distribution arrangements, joint ventures, and interactions with competitors, to ensure compliance with U.S. federal and state antitrust laws (e.g., Sherman Act, Clayton Act, FTC Act). Provide training and guidance to business units to mitigate antitrust risks.
Cross-Functional Legal Support
- Serve as a legal advisor to cross-functional teams on compliance-related issues that intersect with commercial agreements, procurement, operations, logistics, and regulatory filings.
- Collaborate with external legal counsel and advisors on complex trade or regulatory matters.
- Work with global colleagues to harmonize compliance practices and ensure consistent interpretation of global regulatory obligations.
Minimum Qualifications
Education and Licensure
- Juris Doctor (JD) from an accredited law school.
- Active membership in good standing with at least one U.S. state bar (with ability to qualify under Michigan in-house counsel rules).
Professional Experience
- Minimum 5 years of experience practicing law, including at least 3 years of in-house or law firm experience with a focus on compliance, trade law, or regulatory law.
- Prior experience advising manufacturing clients or clients in the energy or automotive sectors is strongly preferred.
- Strong working knowledge of U.S. trade laws, customs procedures, and industrial policy instruments (e.g., Inflation Reduction Act, CHIPS Act, Buy American Act).
- Experience advising clients on compliance with export control regulations and sanctions laws.
Skills and Attributes
- Strong analytical, research, and problem-solving skills.
- Excellent written and verbal communication skills, including the ability to translate complex legal requirements into clear guidance.
- Proactive, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Able to work independently and as part of a collaborative, international legal team.
- High ethical standards and commitment to compliance integrity.
Preferred Qualifications
- Mandarin Chinese language skills (written and/or spoken) are a plus but not required.
- Familiarity with legal frameworks related to sustainability disclosures, ESG regulations, or responsible sourcing standards.
- Demonstrated experience and successes supporting companies undergoing rapid growth or regulatory transformation.
Compensation & Benefits
- Competitive salary commensurate with experience and qualifications.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Professional development and growth opportunities.
Work Environment & Physical Requirements
- This is a hybrid role based in Auburn Hills, Michigan, with a minimum in-office presence of 3-4 days per week.
- Occasional domestic and international travel (less than 10%) may be required.
- Regular, predictable on-site attendance is an essential function of this role.
- Ability to move throughout offices, manufacturing facilities, and construction areas, including walking, standing, bending, kneeling, and climbing stairs or ladders.
- Ability to lift and carry materials weighing up to 25–50 pounds, with occasional heavier lifting as required, with or without reasonable accommodation.
- Ability to work in varied environments, including offices, industrial, and construction settings.
- Willingness to travel to other job sites as business needs require.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law.
Equal Employment Opportunity
CATU is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.
Employment Disclaimer
This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. CATU reserves the right to modify, revise, or add job responsibilities as business needs evolve. Employment with CATU is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.
Export Control & Data Security Compliance
This position may involve access to sensitive systems or information subject to U.S. export control and data security regulations. Employment is contingent upon the employee’s ability to comply with applicable laws and company policies related to data protection and controlled information access.
Reporting to the Director of Operations, this role is responsible for managing individual
projects to include all aspects of planning and execution from the time an order is received
to the time payment is received from the customer. This role will be the direct point of
contact for all project inquiries/updates for their specific projects, both internal and external.
Planning, organizing, coordinating, reporting and ensuring on-time and on-budget
completion of their own projects are essential duties of the Project Manager.
Goals
• Achieve lead time and cost targets for contracts.
• Strive for department deliverables to be right the first time.
• Deliver a service experience that exceeds our customers’ expectations.
Measurements
• Profit & Margin on assigned contracts.
• On Time Delivery to Revenue Projections.
• Quality of Work (Reduction of Errors).
Principle Duties
• Provide direct, day-to-day management of assigned projects and meet regularly with
various team members to ensure projects and essential activities are on track. Deliver
regular reporting to management, direct reports and team members as required.
• Determine priorities consistent with planned capacity, identify resource requirements,
facilitate contract performance reviews, and ensure competencies and performance
metrics are met while providing oversight to assure that schedules are maintained and
achieved.
• Responsible for managing assigned contracts and delivering projects on time, at
budget, ensuring all contract specific requirements are met.
• Develop and maintain monthly and quarterly revenue forecasts.
• Clearly define and communicate the customer’s expectations regarding delivery, quality,
product performance, technical requirements, document submittals, agency approvals,
communications, reporting, witness / hold points, packaging, testing, shipment, and
Role Summary
Job Description and Duties
payment.
• Provides regular status reports to management containing assessments of contract
status relative to cost, delivery, customer submittals, and risk.
• Maintain a clear understanding of the material types and grades being ordered in the
BOM, including the applicable specifications, code requirements, safety class and other
pertinent requirements.
• Maintain control of costs in accordance with the original estimate to ensure achievement
of quoted contribution margin. Managing contribution margin is a key responsibility and
must be communicated to the Director of Operations if a significant change occurs or is
anticipated.
• Develop & manage an individual project schedule to coordinate customer progress
updates, including milestone achievements. Review and provide guidance schedules,
develop, manage and display relevant KPIs for the team’s performance.
• Follow the Operation Procedures per our QA Manual.
• Other related duties as required.
Work Environment
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of the job. Reasonable
accommodations may be made to enable individuals with disabilities to perform essential
functions.
• Employee may work near moving mechanical parts.
• Employee will be exposed to shop elements such as noise, dust, fumes and odors.
Minimum Qualifications
• Due to Federal Contract requirements, US Citizenship is required for this position.
• Bachelor’s Degree preferably in Engineering or Project Management.
• 3-5 years of related experience and/or training, or equivalent combination of
education and experience. Project Management Professional (PMP) preferred, but
not required.
• A strong team player with demonstrated leadership skills.
• Ability to successfully lead a diverse team, as well as organize and manage
multiple projects of varying complexity.
• Ability to read & interpret engineering drawings, standards and specifications.
• Ability to utilize available resources effectively to solve problems as they occur.
• Proficient in Word, Excel, PowerPoint, Outlook, Project and Salesforce CRM.
• Strong interpersonal skills, both written and verbal. Exceptional attention to detail.
• Ability to work with and manage outside vendors.
• A highly motivated self-starter that works well without supervision.
Job Title: AUTOSAR Embedded Software Engineer
Location: Auburn Hills, MI
Employment Type: Full-Time
Role Overview
We are seeking an experienced AUTOSAR Embedded Software Engineer to join our Base Software (BSWE) team. This role focuses on development and configuration of AUTOSAR Basic Software layers, integration of middleware stacks, and implementation of functional safety concepts within safety-critical Electronic Control Units (ECUs).
The ideal candidate will have strong expertise in Classic AUTOSAR architecture, embedded C/C++ development, and low-level driver development for microcontrollers. This is a key technical role supporting next-generation automotive compute platforms and automated driving technologies.
Key Responsibilities
AUTOSAR Development & Configuration
- Develop and configure Classic AUTOSAR Basic Software modules (OS, COM, MEM, DIAG, etc.)
- Configure MCAL and integrate middleware stacks
- Work with RTE generation and BSW configuration tools
- Ensure compliance with AUTOSAR standards and specifications
Embedded Software Development
- Develop low-level drivers for MCU peripherals
- Implement multi-core architecture solutions
- Design and develop embedded software architectures
- Guide realization through the full development lifecycle (requirements to integration)
Functional Safety & Cybersecurity
- Integrate functional safety concepts (ISO 26262 exposure preferred)
- Support safety-critical software development processes
- Contribute to secure software design practices
Debugging & Integration
- Perform software integration and validation on target hardware
- Use compilers, emulators, debuggers, and other development tools
- Analyze and resolve complex software and system-level issues
Collaboration
- Actively contribute within cross-functional teams
- Communicate effectively with systems, hardware, and validation teams
- Participate in technical reviews and design discussions
Required Qualifications
- Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or related field
- 5+ years of embedded software development experience using C and/or C++
- Strong knowledge of Classic AUTOSAR architecture and concepts
- Hands-on experience with AUTOSAR stack modules (OS, COM, MEM, DIAG, etc.)
- Experience configuring AUTOSAR Basic Software
- Experience developing low-level MCU drivers
- Strong understanding of microcontrollers and multi-core architectures
- Knowledge of functional safety and cybersecurity concepts
- Experience with compilers, debuggers, and embedded development tools
- Strong analytical and debugging skills
- Excellent communication skills and team collaboration
- Passion for problem-solving and eagerness to learn
Preferred Qualifications
- Master’s degree in Computer Science, Computer Engineering, Electrical Engineering, or related field
- 7+ years of embedded software development experience (Expert Level)
- Experience working on safety-critical automotive ECUs
- Exposure to automated driving compute platforms
We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.
As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.
When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.
The Junior Electrical Engineer will support the integration and coordination of vehicle electrical architecture, system specifications, documentation releases, and change management activities. The role involves assisting in requirements analysis, vehicle configuration (PROXI), and supporting early-stage vehicle builds at the assembly plant.
This position works closely with cross-functional teams to help ensure timely delivery of program milestones and electrical system integration activities.
Key Responsibilities
Responsibilities include, but are not limited to:
- Support cross-functional coordination to help meet program deliverables and timelines
- Review program timing, product plans, series cards, and bulletins; communicate updates to relevant teams
- Assist in reviewing investigation bulletins and collaborate with the EE team to provide technical feedback
- Support management of electrical deliverables within the vehicle program
- Participate in Post-2A risk mitigation meetings
- Support RAR (Red-Amber-Red) process activities
- Assist in creating and managing Project Specification Releases (Source Package, 1A, 2A, etc.)
- Help manage Post-2A change request (CR) lists for PWB integration loops
- Process and track specification change requests (CRs) in DOORS and other change management systems
- Support PROXI/Vehicle Configuration updates
- Assist during initial development vehicle builds at assembly plants
- Participate in electrical issue resolution meetings and program reviews
Basic Qualifications
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field
- 1–3 years of automotive electrical engineering experience (or strong internship/co-op experience)
- Basic understanding of vehicle electrical systems and architecture
- Strong communication and presentation skills
- Ability to organize and document technical information clearly
Preferred Qualifications
- Master’s degree in Electrical or Mechanical Engineering (nice to have)
- Exposure to component releasing, validation, or system/vehicle testing
- Familiarity with assembly plant electrical test systems
- Understanding of change management processes
- Ability to work independently with guidance from senior engineers
- Comfortable interfacing with manufacturing/assembly plant teams
ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.
Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.
Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.
JOB SUMMARY:
As Associate General Counsel, you will be a key member of our legal department, reporting directly to the Chief Legal Officer. This strategic position serves as a critical business partner to several functional teams while providing comprehensive legal support across the organization.
DUTIES AND RESPONSIBILITIES:
- Draft, review, and negotiate complex commercial contracts including supply agreements, service agreements, and technology licensing arrangements
- Provide legal guidance on supply chain management, procurement processes, and vendor relationships to ensure compliance and minimize risk exposure
- Monitor and ensure compliance with federal, state, and international automotive regulations, including safety standards and trade regulations
- Perform legal research on emerging automotive industry regulations and provide strategic advice to business units on potential impacts
- Conduct risk assessments for new business initiatives, product launches, and operational changes, developing mitigation strategies as needed
- Collaborate with cross-functional teams including engineering, operations, procurement, and sales to address legal considerations in business operations and provide training
- Assist with data privacy matters including policy development, compliance with laws, and management of related issues
- Support corporate governance matters including corporate records maintenance, and subsidiary management
- Participate in dispute resolution and manage outside counsel relationships when litigation arises
EDUCATION AND EXPERIENCE:
- JD from an accredited law school with strong academic credentials
- Active license to practice law, Michigan license preferred
- Minimum 6 years of legal experience in automotive or other manufacturing supply chain (either law firm or in house position)
- Demonstrated expertise in drafting and negotiating complex commercial agreements
- Strong knowledge of regulatory frameworks affecting automotive and manufacturing industries
- Excellent analytical, communication, and negotiation skills
- Fluency in English
- Ability to translate complex legal concepts into practical business advice
- Ability to balance a workload of urgent requests, while communicating proactively and remaining responsive
KNOWLEDGE, SKILLS, AND ABILITIES:
- Experience with product liability matters and recall procedures
- Experience with international automotive and manufacturing regulations and emerging market regulations
- A process improvement mindset with data driven recommendations
- Demonstrated track record of providing positive customer experiences
- Able to travel occasionally
*At the end of 2025, DMS acquired Android Industries and Avancez, and the combined organization is now called Voltava. You may still see references to DMS, Android, or Voltava in different places, but they’re all part of the same company as we work through the transition. We appreciate everyone’s patience while the integration is underway.*
Harvard Resource Solutions is seeking Customer Service Representatives for a manufacturing client in Clarkston on a direct hire basis.
In office ( Client offers 15 Work From Home days on a prorated basis).
Hours: 8:00am to 5:00pm
Pay Range: 24.00hr to 27.00hr ( Pay based upon experience and education)
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain predictable and dependable attendance.
- Serve as a customer advocate to ensure total customer satisfaction.
- Adhere to the 2-hour callback policy for internal and external inquiries via phone, email, and fax.
- Deliver quality customer service aligned with Company Core Values and Core Ideology.
- Process sales orders accurately and timely for assigned account managers while following detailed work instructions.
- Perform duties in accordance with the Proactive Customer Service Model.
- Plan, organize, and execute external reports to ensure orders are entered, shipped, and invoiced within expected timeframes.
- Develop and maintain positive relationships with customer accounts, CPS Sales, and internal stakeholders.
- Analyze Key Customer Inventory, Blue Folder, and Sales Reports to ensure accurate inventory levels, on-time shipments, and continuous improvement opportunities.
- Proactively manage custom stock, blanket purchase orders, and consignment inventory programs to reduce stock-outs and aged inventory.
- Manage freight consolidation efforts and collaborate with sales to reduce freight costs.
- Issue return authorizations and credit/debit memos accurately and in a timely manner.
- Request required documentation from appropriate departments to ensure orders are processed within 48 hours.
- Provide backup support to Customer Service team members as needed, including Customer Fulfillment Manager, Service Support Manager, Service Specialist, and Operations Support.
- Complete miscellaneous projects as assigned by Staff Managers.
- Support continuous improvement initiatives related to the Customer Service training matrix and cross-training.
- Contribute to team performance improvements based on customer needs and metric results.
- Participate in Best Practice and Training meetings as scheduled by Customer Service Management.
- Document customer complaints regarding products or services (QPA) and forward to the Quality Department.
- Develop familiarity with all products, including product lines and account-specific requirements.
- Share process improvement ideas through the Customer Service Lean Ideas tab in Microsoft Teams.
QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the minimum knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
KNOWLEDGE, TRAINING, SKILLS, AND ABILITIES
- Minimum of two (2) years of customer service experience required; industry-related (distribution, manufacturing, automotive experience preferred.
- Demonstrates a high level of integrity and maintains a professional, positive demeanor.
- Proficient in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Publisher.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Ability to work independently, exercise initiative and sound judgment, and implement actions without direct supervision.
- Ability to read, interpret, and apply written, oral, and diagram-based instructions, including procedure manuals and work instructions.
- Effective verbal and written communication skills with the ability to communicate across diverse audiences.
- Strong mathematical skills, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
PHYSICAL REQUIREMENTS
- Ability to sit or stand for extended periods as needed.
- May require periodic walking throughout the day.
If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to
We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.
At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.