Jobs in Oakland Ca Remote

Camino Search is partnered with a rapidly scaling, technology-driven e-commerce company to appoint an FP&A Manager. The business has grown quickly and is building a high-performing finance function that can deliver strategic insight, strong operational partnership, and accurate forecasting in a fast-paced environment.

About the Role

Our client is seeking a highly strategic FP&A Manager to lead financial planning, partner cross-functionally, and strengthen the company’s financial discipline during a period of rapid expansion. Reporting directly to the Head of Corporate Finance, this leader will oversee core planning processes, manage complex forecasting models, and provide actionable insights into margin performance, cost drivers, and operational efficiency. The role is hybrid and based in the San Francisco and Palo Alto area.

Key Responsibilities

Lead the company’s budgeting, forecasting, and long-range planning processes, ensuring alignment with strategic goals

Manage, enhance, and oversee complex financial models across PCOGS, DDP, tariffs, supply chain cost structures, and unit economics

Own Monthly Business Review reporting, delivering executive-level insights and performance narratives

Partner strategically with merchandising, sourcing, production, planning, and procurement leaders to drive informed decision-making

Conduct deep-dive margin, variance, and sensitivity analyses, identifying opportunities to improve profitability and operational leverage

Improve financial systems, tools, and processes, strengthening visibility into cost drivers and operational KPIs

Guide junior analysts or cross-functional stakeholders, elevating analytical rigor across the finance organization

Translate complex financial data into clear, concise recommendations and influence decision-making at the senior leadership level

Ensure data integrity, validate assumptions, and maintain strong financial governance across planning deliverables

Ideal Candidate Profile

~8-10 years of experience in FP&A, strategic finance, or corporate finance within dynamic, high-growth environments

Strong modelling expertise with deep understanding of product cost economics, supply chain cost drivers, and unit economics

Advanced Excel or Google Sheets capability; familiarity with financial planning systems (Anaplan, Adaptive, NetSuite, or similar)

Background in e-commerce, retail, consumer goods, or other fast-moving, operationally complex industries

Strong grasp of GAAP, GL review, financial controls, and accounting fundamentals

Strong communication skills with the ability to influence executives and cross-functional leaders

Strategic thinker who is detail-oriented, highly analytical, adaptable, and comfortable with ambiguity

Proven track record of driving process improvement and elevating financial visibility in scaling organizations

Preferred

Master’s Degree (MBA) or relevant certifications

Finance experience in a retail, e-commerce, consumer goods, or supply chain–driven industry

IB/Banking Experience

About the Role

The Senior Financial Reporting & Treasury Accountant is a hybrid role supporting both Financial Reporting and Treasury functions. We are seeking a highly motivated and detail-oriented individual to join our Ariat team. In this role, you will be responsible for consolidating monthly financial statements for multiple entities, handling intercompany reconciliations, monitoring cash flow, and supporting month-end close activities. This is a great opportunity to take on challenging and rewarding tasks in a fast-paced, deadline-driven environment.

You'll Make a Difference By

• Consolidating monthly financial statements for multiple entities, including managing intercompany eliminations.
• Coordinating the monthly settlement and reconciliation of intercompany balances.
• Reconciliation of general ledger accounts, performing variance analysis against budget and prior year performance.
• Supporting month-end, quarter-end, and year-end close activities to ensure timely and accurate reporting.
• Recording, maintaining, and reconciling company finance leases in compliance with ASC 842.
• Participating in the financial audit process and preparing audit schedules.
• Monitoring daily cash positions and managing movement of funds to meet daily operating needs
• Partnering with finance and accounting teams to create a routine cash forecasting process, including reviewing detailed variance analysis and explanations
• Bank account management including account openings, closures, maintenance, and administration of online banking systems
• Creating and maintaining bank master data for vendor payments in SAP
• Assisting the Accounting department with special projects and driving process improvements to enhance efficiency and accuracy.
• Other duties as assigned.

About You

• Bachelor’s degree in Finance or Accounting.
• CPA license is highly preferred.
• 4-5 years of experience as an accountant, with at least 2 years of relevant experience in financial reporting.
• Advanced proficiency in Microsoft Excel, including lookup and reference functions, if statements, and data importing. Knowledge of SAP is preferred, with experience in Adaptive being a plus.
• Strong communication and analytical skills, with the ability to clearly explain financial data and trends.
• Comfortable working in a fast-paced, deadline-driven environment while maintaining accuracy and attention to detail.
• Exceptional organizational, prioritization, multitasking, and time management skills.
• Positive attitude, professional demeanor, and a collaborative team player.
• Ability to work independently and take initiative with minimal supervision.

About Ariat

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.

The salary range for this position is $85,000 - $95,000 per year.

The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.

Ariat’s holistic benefits package for full-time team members includes (but is not limited to):

• Medical, dental, vision, and life insurance options
• Expanded wellness and mental health benefits
• Paid time off (PTO), paid holidays, and paid volunteer days
• 401(k) with company match
• Bonus incentive plans
• Team member discount on Ariat merchandise

Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice.

Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email

Please see our Employment Candidate Privacy Policy at to learn more about how we collect, use, retain and disclose Personal Information.

Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

Senior Financial Analyst of Financial Planning & Analysis

Sausalito, CA

Summary of Role:

Serena & Lily, a fast-growing home furnishings brand, is seeking a highly motivated Senior Financial Analyst of Financial Planning & Analysis to join our team. Reporting directly to the Senior Director of Financial Planning & Analysis, this fast-paced position provides an outstanding opportunity to understand and influence our retail and e-commerce business. The position will be responsible for providing support to enable business partners and executive leadership to make timely and informed decisions and achieve desired financial results.

Responsibilities:

• Budgeting & Forecasting: Lead analysis to support the development and maintenance of the company budget.
• Reporting: Create and maintain dashboards for monthly financial package to Board of Directors and weekly internal meetings.
• Cross-Functional Analysis: Prepare and present analysis highlighting key trends and insights across functional areas. Support business partners by developing reporting to help manage and track performance to goals.
• Key Performance Indicators: Monitor, analyze and report on financial KPIs.
• Efficiency: Identify and dig into opportunities to improve the team’s processes.

Qualifications:

• Bachelor's degree in Finance, Accounting, or a related field
• Minimum of 3 years of progressive experience in investment banking, financial analysis, or FP&A
• Experience in the consumer retail or e-commerce industry
• Proficiency in Microsoft Office with focus on Excel (advanced functions, pivot tables, etc.)
• Experience with NetSuite or other ERP solution (budgeting and planning modules preferred)

Skills and Competencies:

• Analytical Skills: Ability to analyze complex financial data and identify key trends and insights.
• Intellectual curiosity: A desire to learn and understand the business and its drivers.
• Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information clearly and concisely to finance and non-finance stakeholders.
• Attention to Detail: Meticulous approach to work, with a focus on accuracy and data integrity.
• Ability to work independently and as part of a team: Collaborative and team-oriented mindset.
• Adaptability/Flexibility: Ability to work in a fast-paced environment and manage changing priorities.

• This is a hybrid role, working in-office 3days per week.

COMPENSATION:

• $105k per year is the anticipated target base pay for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.

ABOUT US

Lauren Wolf first opened the doors to the Oakland shop in 2011 as her personal studio, with a small space up front to exhibit her own jewelry and the jewelry and artwork created by a few of her close friends. Naming this new gallery ESQUELETO, which translates to “skeleton” - a nod both to her time spent learning metalsmithing in Mexico and to her penchant for casting bones, teeth and shells for use in her early designs - Lauren soon realized that there was a great demand for handcrafted, creative, ethically sourced fine jewelry.

Since those early days in Temescal Alley, the company has expanded across the state and then the country, opening its second retail location in 2015 in Los Angeles, and launching our comprehensive e-commerce website later that same year. Since then, we’ve added additional brick-and-mortar locations in New York City and Mill Valley and listed many more of our unique items on the SHOPESQUELETO.COM website so that you can shop with us from anywhere. And most recently, our flagship Oakland shop moved to a bigger + brighter space in the historic Rockridge neighborhood in October 2025!

JOB SUMMARY

We are looking for a dynamic individual to join our team who has a great understanding of the fine jewelry world and a strong background in retail sales.

The ideal candidate will have 1-3 years of retail experience within the fine jewelry industry. A high attention to detail is a must and the ideal candidate will have excellent communication and customer service skills. This is a sales position, but requires a specific skill set of one on one customer service along with an in depth fine jewelry knowledge. The ideal candidate will have the capability of functioning in a tight knit work place. The ideal candidate will be able to work both independently and on a team and must be a self-starter. This is an in store position and cannot be done remotely.

REQUIRED QUALIFICATIONS:

* Excellent Customer service skills.

* Solid understanding of Shopify POS.

* Self motivated, hard working, and able to work with a team, along with a positive attitude.

* Strong customer service and communication skills.

* Highly organized along with the ability to multi task.

* Excellent Time Management Skills along with a workflow discipline

Please send a cover letter and resume explaining you interest in the position to

The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Consistently achieves or exceeds monthly sales and KPI goals

• Actively develops new clients by finding new ways to enhance and develop business

• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients

• Effectively captures client data for connecting with clients and building relationships

• Completes outreach to connect with clients on a regular basis

• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends

• Upholds all brand values and relationship values

• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business

• Follows through and accomplishes multiple projects and store priorities in a timely manner

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team

• Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients

• Acts as the manager on duty when scheduled, to support all business functions

• Ensures accuracy of all POS procedures

• Understands and performs all POS functions accurately, professionally and within Company guidelines

• Opens and closes the store - performing all tasks to Company standard and compliance

• Resolves client issues and requests in an efficient manner and with a sense of urgency

• Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed

• Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards

• Demonstrates high level of quality in work, attendance and appearance

• Actively contributes to non-selling activities and loss prevention initiatives

• Actively participates in Monthly Touch Bases

• Attends all required Store Meetings

• Maintains standards of store cleanliness and organization

• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

• Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines

• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

• Assists to ensure accuracy of Company in store promotions and merchandise markdowns

• Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving

• Assists in maintaining compliance to all Company Policies & Procedures

ADDITIONAL RESPONSIBILITIES:

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

• Demonstrates high level of quality work, attendance and appearance

• Adheres to all Company Policies & Procedures and Safety Regulations

Adheres to local, state and federal laws

• Additional responsibilities assigned by supervisor related to your position/department

• Less than 20% travel may be required as necessary

• Ability to be flexible and willing to work extended hours when necessary

SUPERVISORY RESPONSIBILITIES

• This position does not have supervisory responsibilities

ORGANIZATIONAL RELATIONSHIPS

• Interacts with all levels throughout organization including customers, employees and outside vendors

MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.

COMPETENCIES:

• Leadership

• Motivator

• Results Orientated

• Communication

• Client Focus

• Teamwork

• Optimistic

• Honest and Integrity

• Professionalism

• Adaptability

• Embraces Change

• Solutions orientated

• Thoroughness

• Organization

Education/Experience:

• 2 - 5 years retail sales experience

• Luxury experience preferred

• Exemplary selling and clienteling skills

• Computer skills: Word, Excel, Microsoft Outlook and POS systems

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Standing, walking and squatting the majority of the works shift

• Ability to climb ladders or stairs (depending upon store design)

• Required to carry garments and packaging up to 40 pounds

Moderate: Mostly standing, walking, bending, frequent lifting

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

Majority of shift requires client interaction

• Ability to work varied hours: nights, days and weekends to support the business needs

St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.

Must be located within one hour of Pottstown, PA.

Are you stuck in your mundane Job with no growth opportunity? Are you looking to blend hard work and FUN?

Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 10 consecutive years. See how your career can grow when you start working with Diamond Credit Union.

Position Summary:

Member Advocate - Member Experience Center-Call handles member requests and provides exceptional member service, using product knowledge to recognize cross sell opportunities and refer to appropriate credit union specialists.

Supervisory Responsibilities:

No direct reports.

Essential Functions:

• Effectively handle incoming calls, making sure all calls are answered within 2 rings, while ensuring established average speed of answer performance and abandon rate standards are met.
• Assist members with general inquiries, account management, routine account-related requests such as: account reconciliation, evaluation and explanation of products, service fee and overdraft charges, up to and including fee refunds, transfer of funds, stop payment requests, debit cards (i.e.: usage, limits and dispute processing), credit card and loan payment processing, account maintenance changes (i.e.: name/address, phone, etc.) check reorders and interaction with internal support departments and 3rd parties.

Required Skills / Abilities:

• Demonstrated dedication to positive, member-focused service.
• Good interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner.
• Good organizational skills and attention to detail.
• Ability to work through member situations and provide effective and accurate resolutions.
• Good technical skills and ability to work with multiple systems.
• Ability to be available at 8:00am M-Sat.
• Available to work until 5:00pm M-W, 7:00pm Th, 6:00pm Fri, and 1:00pm Sat on a rotational basis.

Education / Experience:

• High school diploma or equivalent.
• Two plus years of customer service experience, preferably within a financial institution.

Diamond Credit Union complies with all laws related to equal employment opportunity. It is the policy of the Credit Union to not discriminate against any employee or applicant because of sex (including gender identity, gender expression, sexual orientation, pregnancy, and pregnancy related decisions). Diamond Credit Union will not engage in any discriminatory employment practices based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, or any other characteristics protected by law.

Overview:

As a Product Owner in Affinity Solutions Technology (AST) you will lead a cross-functional agile team implementing technology solutions for Securian's Affinity Solutions and Securian Canada markets. AST teams demonstrate passion for delivering innovative solutions for clients, customers, and internal partners, driven by creative problem-solving skills, strong collaboration, and analytical abilities.

You need to be passionate about delivering business value through technology while remaining flexible to adapt to evolving and emerging needs. You will partner with stakeholders to define your team's strategy and roadmap, owning your team's prioritization and delivery. You will work closely with your team, other Product Owners, business stakeholders, engineering leaders, and technology partners to deliver solutions using a blend of methodologies.

Responsibilities include but not limited to:

• Partners with the business to build trust and translate operations, customer needs, and technology into impactful digital solutions-resolving trade-offs, managing risks and dependencies, creating and driving product roadmaps with a focus on measurable outcomes, and communicating transparently.

• Maintains a backlog to prioritize work/stories for the team by synthesizing all relevant data, research and any other available information.

• Engages stakeholders through ongoing collaboration to understand evolving customer needs, advocate for the business, and share insights with teams to drive alignment and optimal outcomes.

• Leverages emerging best practices and market trends to drive operational efficiencies and align technology strategies with business goals.

• Uses all available resources (e.g., analytics, reporting, surveys, ethnographic research, qualitative data, usability testing) to understand product performance and customer satisfaction.

• Effectively communicates product value through storytelling, connecting to business/customer impact and engages stakeholders in strategic decisions to optimize outcomes.

• Cross functional understanding of how their work integrates with other business workstreams and initiatives.

• Understands how to leverage team effectiveness metrics (e.g., velocity/cycle time) to drive value.

• Contributes to strategic product decisions by incorporating total cost of ownership and providing input into operating budget planning.

• Participates in governance meetings and communicates technical and business product status and progress with senior leaders.

• Creates product delivery commitments such as service level agreements and BCM plans to support resiliency requirements.

• Engages in product discovery efforts to identify strategic opportunities.

• Proactively develops and demonstrates advanced knowledge of and experience with the technical product(s) and is conversant in the product architecture to drive growth and improve customer experience.

• Directly responsible for implementation, configuration, and/or continuous improvement of a technical product based on value

• Anticipates and identifies new product opportunities to drive value. Provides input and leads the design of meaningful tests and learning opportunities.

• Ensures project delivery is in conformance with company methodologies and standards; leads and provides guidance for project management for initiatives, ensuring business objectives are met and business benefits are delivered.

Qualifications:

• Working knowledge of agile practices. Understands the fundamentals of iterative development, incremental delivery, backlog management, burndown metrics, velocity, and task definition.

• Leadership skills to gain credibility, garner respect, guide the creation of a self-organizing team, being assertive with business priorities and opposing viewpoints while adhering to agile concepts and principles.

• Ability to influence teams to deliver great customer experience without direct authority.

• Working knowledge of Product Management practices.

• Strong communication, facilitation, and interpersonal skills to engage agile team and stakeholders, facilitate discussions, negotiate, and resolve conflict.

• Strong analytical and critical-thinking skills, creative problem-solving skills, and attention to detail.

• Ability to work with minimal direction, flexibility to adapt to shifting priorities and schedules, handle multiple issues simultaneously, and manage stressful situations for self and team.

• Strong knowledge of technology and architectural principles to drive implementation of scalable, maintainable, and resilient solutions.

Preferred Qualifications:

• Proven track record as a Product Owner or individual contributor responsible for value and viability of technology solutions.

• Proven track record working in an agile environment while delivering results based on effective prioritization.

• Experience with stakeholder management and collaboration.

• Ability to quickly learn new domains and adapt to changing business needs.

• Knowledge of product and project and portfolio management best practices.

• Ability to communicate effectively with diverse audiences including executives, customers, and technical teams.

• Experience identifying critical emerging business needs and service challenges and ability to quickly and effectively shift/coordinate resources to deliver immediate impact.

• Proven ability to engage with both individual contributors and leaders of the highest levels in constructive and collaborative relationships.

• Demonstrated results of gaining credibility, gaining respect and building trust, guiding the creation of self-organizing teams and being assertive with business priorities and opposing viewpoints while adhering to agile concepts and principles.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

This is a Program direct-support position and requires a technical understanding of piece part electronic components and their assembly level applications.  This candidate will transition into a key leadership position in the supporting program Obsolescence Integrated Product Team and will drive issue resolution for situations involving obsolescence.  

The selected candidate will perform and/or assist in the performance of Parts Engineering, Components Engineering or Applications Engineering tasks supporting programs in the Proposal, System Design Description, Low Rate Initial Production, Production and Support phases. Position will require day to day interface with Designers, Contracts, Estimating, Supply Chain, Program Management, and other disciplines. 

 
This position is an onsite role, located in Tucson, AZ.

What You Will Do: 

• Understand and/or generate a program statement of work (SOW) and other defined customer component application requirements. 

• Develop and/or sustain a proactive Obsolescence Management process to deliver cost saving obsolescence mitigation strategies and solutions. 

• Drive resolution through support or execution of lifetime buys, selections of alternate parts, redesign efforts or other mitigation strategies and will facilitate and support contract negotiations, basis of estimates, and supplier statements of work for proposal efforts. 

• Interact with Program and customer leadership on a regular basis to communicate status of mitigation strategies. 

• Conduct trade study analysis help identify cost effective obsolescence driven cut in points for proposed unit redesigns.

Qualifications You Must Have:  

• Typically requires a Bachelor’s in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of 5 years of prior relevant experience with any combination of the following:

• Experience with proactive and reactive component obsolescence management methodologies. 

• Experience with data collection, analysis, and presentation skills to adequately discuss system impact of component obsolescence issues. 

• Experience with project management working with schedules, costs, and integration of stakeholder needs throughout the obsolescence process. 

• Financial and Contract Management experience with proposals, BOE, EVMs, SOWs, CLINs and CDRLs. 

• Experience with BOM (Bill of Material) development and management for developmental and production programs. 

• Risk and Opportunity business case analysis experience supporting sustainment vs redesign cut in decisions. 

Qualifications We Prefer:  

• Master’s Degree in Electrical Engineering or other related science or engineering discipline 

• Ability to navigate multiple complex processes and tools. 

• Understanding of the application of technical theories and concepts as they apply to electronic components and the parts management field. 

• Ability to read and interpret engineering drawings and hierarchy definition. 

• Knowledge of component failure modes by commodity 

• Knowledge of Component MIL drawings, standards, test specifications, and associated QPLs and QMLs 

• Knowledge of component selection, screening, qualification, and derating for use in military, and aerospace flight applications 

• Knowledge of analog design and analysis, general knowledge of digital circuitry and interfaces 

• Excellent communication skills to interface with other Integrated Product Team members, including Electrical Engineering, Mechanical Engineering, Supply Chain Management, Quality, Operations, and Supplier Engineering.  

• Capable of supporting regular customer interactions including but not limited to leadership engagements, responding to proposal requests and contract negotiations. 

• Outstanding organizational, presentation and technical skills. 

• Ability to multi-task and appropriately prioritize responsibilities. 

• Willingness to support occasional travel.  

What We Offer  

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation. 

This position offers relocation based on candidate eligibility.

Learn More & Apply Now!  

This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:  

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

This is a Program direct-support position and requires a technical understanding of piece part electronic components and their assembly level applications.  This candidate will transition into a key leadership position in the supporting program Obsolescence Integrated Product Team and will drive issue resolution for situations involving obsolescence.  

The selected candidate will perform and/or assist in the performance of Parts Engineering, Components Engineering or Applications Engineering tasks supporting programs in the Proposal, System Design Description, Low Rate Initial Production, Production and Support phases. Position will require day to day interface with Designers, Contracts, Estimating, Supply Chain, Program Management, and other disciplines. 

 
This position is an onsite role, located in Tucson, AZ.

What You Will Do: 

• Understand and/or generate a program statement of work (SOW) and other defined customer component application requirements. 

• Develop and/or sustain a proactive Obsolescence Management process to deliver cost saving obsolescence mitigation strategies and solutions. 

• Drive resolution through support or execution of lifetime buys, selections of alternate parts, redesign efforts or other mitigation strategies and will facilitate and support contract negotiations, basis of estimates, and supplier statements of work for proposal efforts. 

• Interact with Program and customer leadership on a regular basis to communicate status of mitigation strategies. 

• Conduct trade study analysis help identify cost effective obsolescence driven cut in points for proposed unit redesigns.

Qualifications You Must Have:  

• Typically requires a Bachelor’s in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of 5 years of prior relevant experience with any combination of the following:

• Experience with proactive and reactive component obsolescence management methodologies. 

• Experience with data collection, analysis, and presentation skills to adequately discuss system impact of component obsolescence issues. 

• Experience with project management working with schedules, costs, and integration of stakeholder needs throughout the obsolescence process. 

• Financial and Contract Management experience with proposals, BOE, EVMs, SOWs, CLINs and CDRLs. 

• Experience with BOM (Bill of Material) development and management for developmental and production programs. 

• Risk and Opportunity business case analysis experience supporting sustainment vs redesign cut in decisions. 

Qualifications We Prefer:  

• Master’s Degree in Electrical Engineering or other related science or engineering discipline 

• Ability to navigate multiple complex processes and tools. 

• Understanding of the application of technical theories and concepts as they apply to electronic components and the parts management field. 

• Ability to read and interpret engineering drawings and hierarchy definition. 

• Knowledge of component failure modes by commodity 

• Knowledge of Component MIL drawings, standards, test specifications, and associated QPLs and QMLs 

• Knowledge of component selection, screening, qualification, and derating for use in military, and aerospace flight applications 

• Knowledge of analog design and analysis, general knowledge of digital circuitry and interfaces 

• Excellent communication skills to interface with other Integrated Product Team members, including Electrical Engineering, Mechanical Engineering, Supply Chain Management, Quality, Operations, and Supplier Engineering.  

• Capable of supporting regular customer interactions including but not limited to leadership engagements, responding to proposal requests and contract negotiations. 

• Outstanding organizational, presentation and technical skills. 

• Ability to multi-task and appropriately prioritize responsibilities. 

• Willingness to support occasional travel.  

What We Offer  

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation. 

This position offers relocation based on candidate eligibility.

Learn More & Apply Now!  

This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:  

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms