Jobs in Oak Park, MI

701 positions found — Page 20

Overnight Dispatcher
Salary not disclosed
Warren, MI 2 days ago

Are you looking to join a dynamic team that provides its people with the tools to be successful and opportunities to grow?


Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.

Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!


Universal Logistics Holdings is a multi-billion dollar logistics provider. We have been in the industry for over 90 years and are proud of our awards and affiliations with industry leaders. Universal celebrates our employees who have company pride and the drive to succeed. Behind our services, technology, and systems stands a talented team that truly delivers results and drives everything we do. Come join the team that made it possible for us to be named Great Supply Chain Partner 2020, Top 50 Logistics Company 2020, Top 100 For-Hire Carrier 2020, and General Motors Carrier of the Year for 2021! Learn more at: join Universal? We offer...

  • Competitive pay with performance reviews
  • Major medical, vision, and dental benefits, FSA, HSA, 401k, life insurance, long term disability, and more!
  • Paid holidays and paid vacation
  • Career development and upward progression within a growing company
  • In-depth, hands-on training


Effective verbal and written communication skills

  • Strong computer skills, including knowledge of Microsoft Office
  • Problem solving and analytical skills, as well as a strong attention to detail
  • Excellent multi-tasking and organizational skills
  • Logistics knowledge/experience preferred but not necessary
  • A competitive and career oriented mindset
  • Desire to surround customer with excellence in service


Responsibilities will include but not be limited to:

  • Coordinating contractor and driver activities
  • Managing inbound and outbound freight flow
  • Planning and implementing delivery routes for drivers
  • Effective communication with terminal operations personnel to build strong connectivity between terminal and corporate operations
  • Management of internal operating procedures
  • Processing multiple calls simultaneously from internal as well as external customers
  • Ownership of all communication regarding changes that impact internal and external customers
  • Various reports on production, quality, timeliness, staffing, maintenance, and discrepancies
  • Other tasks delegated by the customer and/or Corporate Dispatch team


Universal Intermodal offers a competitive base salary and benefits package including medical, dental, 401K, and vacation in addition to offering upward mobility within the company. If you are an energetic, self-motivated individual with the drive to become part of a growing organization, please reply with an attachment of your resume and salary requirements for consideration.


Job Type: Full-time, Hours 6pm-4am M-F

Not Specified
Immigration Office Administration & Payroll Specialist - Bilingual (Spanish)
Salary not disclosed
Detroit, MI 2 days ago

๐ˆ๐ฆ๐ฆ๐ข๐ ๐ซ๐š๐ญ๐ข๐จ๐ง, ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ž ๐€๐๐ฆ๐ข๐ง๐ข๐ฌ๐ญ๐ซ๐š๐ญ๐ข๐จ๐ง & ๐๐š๐ฒ๐ซ๐จ๐ฅ๐ฅ ๐’๐ฉ๐ž๐œ๐ข๐š๐ฅ๐ข๐ฌ๐ญ - ๐๐ข๐ฅ๐ข๐ง๐ ๐ฎ๐š๐ฅ (๐’๐ฉ๐š๐ง๐ข๐ฌ๐ก)

๐—•๐—ถ๐—ป๐—ด๐—ต๐—ฎ๐—บ ๐—™๐—ฎ๐—ฟ๐—บ๐˜€, ๐— ๐—œ / ๐—›๐˜†๐—ฏ๐—ฟ๐—ถ๐—ฑ / ๐—™๐˜‚๐—น๐—น-๐˜๐—ถ๐—บ๐—ฒ ๐˜„๐—ถ๐˜๐—ต ๐—–๐—ผ๐—ด๐—ฒ๐—ป๐˜ ๐—œ๐—•๐—ฆ


We are seeking a detail-oriented professional to manage U.S. employment-based immigration, payroll processing, and office administration functions in a dynamic environment. The ideal candidate will be hands-on, highly organized, and comfortable working across HR, finance, and operations.


๐Š๐ž๐ฒ ๐‘๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ:

โ€ข Prepare and file H-1B (CAP, Transfers, Amendments, Extensions), LCAs, H-4, and support PERM & I-140 processes

โ€ข Prepare documentation for H-1B visa stamping and maintain Public Access Files (PAF)

โ€ข Serve as primary point of contact for immigration inquiries and USCIS communications

โ€ข Process/submit Paychex payroll, manage records/deductions

โ€ข Handle multi-state compliance, state tax accounts, reconciliations

โ€ข Oversee operations, vendors, mail/shipments, records

โ€ข Ensure compliance with company policies, insurance requirements, and regulatory standards


๐๐ฎ๐š๐ฅ๐ข๐Ÿ๐ข๐œ๐š๐ญ๐ข๐จ๐ง๐ฌ:

โ€ข 3+ years of U.S. employment-based immigration experience

โ€ข Hands-on payroll processing experience (Paychex preferred)

โ€ข Strong knowledge of H-1B, PERM, I-140, LCA, and payroll compliance

โ€ข Multi-state payroll/tax knowledge

โ€ข Bilingual (Spanish) is a plus

โ€ข Excellent organizational and multitasking skills


Please send an email with your resume to ๐—›๐—ฒ๐—น๐—น๐—ผ@๐—–๐—ผ๐—ด๐—ฒ๐—ป๐˜๐—œ๐—•๐—ฆ.๐—ฐ๐—ผ๐—บ using "๐ˆ๐ฆ๐ฆ๐ข๐ ๐ซ๐š๐ญ๐ข๐จ๐ง, ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ž ๐€๐๐ฆ๐ข๐ง๐ข๐ฌ๐ญ๐ซ๐š๐ญ๐ข๐จ๐ง & ๐๐š๐ฒ๐ซ๐จ๐ฅ๐ฅ ๐’๐ฉ๐ž๐œ๐ข๐š๐ฅ๐ข๐ฌ๐ญ" as the subject.

Not Specified
IT Project Manager
๐Ÿข ATC
Salary not disclosed
Detroit, MI 2 days ago

Job Description: Project Manager


Location: Onsite (Detroit, MI)


Job Overview


Responsibilities:

โ€ข Lead and facilitate the execution of the approved transition plan and report progress to leadership.

โ€ข Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.

โ€ข Enforce knowledge transfer, documentation, and vendor exit requirements.

โ€ข Ensure operational readiness, security compliance, and disaster recovery preparedness.

โ€ข Identify risks and escalate issues with mitigation recommendations.

โ€ข Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.

โ€ข Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.

โ€ข Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.

โ€ข Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.

โ€ข Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.

โ€ข Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.

โ€ข Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.

โ€ข Work in an agile environment and understand agile methodologies.

โ€ข Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.

โ€ข Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.


Required Knowledge, Skills, and Abilities

ยท Technical Knowledge

o Strong understanding and knowledge of .NET application architectures

o Hands-on knowledge of Microsoft Azure, including:

ยง App Services / Functions

ยง Azure SQL, Storage, and Key Vault

ยง Azure Monitor and Application Insights

ยง Azure RBAC and managed identities

o Experience with Azure DevOps, CI/CD pipelines, and operational monitoring

o Understanding of public sector IT governance, security, and compliance requirements

o Strong vendor management and stakeholder communication skills

o Ability to lead cross-functional technical teams during high-impact transitions

o Familiarity with ReactJS-based front ends (support perspective)

ยท Management & Leadership Skills

o Proven experience leading complex IT transitions or transformations

o Strong vendor management and contract enforcement skills

o Ability to translate technical risks into executive-level language

o Excellent facilitation and decision-making skills

ยท Operational & Process Skills

o Experience implementing or managing:

ยง IT service management (ITIL-aligned preferred)

ยง Incident, problem, and change management

ยง Production support models

o Strong documentation and operational discipline

o Ability to design and execute phased transition plans

ยท Experience

o IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams

o 3โ€“5+ years in:

ยง IT management

ยง Technical program management

ยง Application or infrastructure operations leadership

o Demonstrated experience transitioning systems from:

ยง Vendor-led to internally supported

ยง On premises to cloud environments

o Strong organizational skills and ability to manage multiple testing activities within the program simultaneously.

o Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to State Of Michigan technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.

Not Specified
Director of Product Management
Salary not disclosed
Birmingham, MI 2 days ago

Key Responsibilities

  • Act as a Proxy Product Owner representing the clientโ€™s strategic interests within a global delivery organization.
  • Serve as the central coordinator for product requirements across multiple stakeholder groups, ensuring alignment between business objectives and technical delivery.
  • Manage prioritization of product features and initiatives to ensure maximum business value and efficient project execution.
  • Facilitate communication between global development teams, client stakeholders, and third-party vendors.
  • Ensure product development aligns with enterprise architecture, governance standards, and customer experience goals.
  • Guide the creation and evolution of a digital parts-commerce platform built on Adobe Commerce and AEM.
  • Support program coordination across three simultaneous global delivery pods working on a large-scale eCommerce implementation.
  • Evaluate stakeholder requests and make strategic product decisions to protect project scope, budget, and long-term product integrity.
  • Maintain strong documentation and organization of product requirements, dependencies, and roadmap priorities.
  • Collaborate closely with engineering, UX, and program leadership to deliver a high-quality, scalable commerce platform.


Required Qualifications

  • 5+ years of experience as a Product Owner, Product Lead, or Strategic Product Consultant in a large, matrixed organization.
  • Proven ability to influence cross-functional stakeholders and lead initiatives without direct authority.
  • Strong experience acting as a client proxy in consulting, agency, or enterprise environments.
  • Functional knowledge of Adobe Commerce (Magento) and Adobe Experience Manager (AEM) ecosystems.
  • Experience working on complex enterprise eCommerce platforms.
  • Strong communication, organizational, and coordination skills with the ability to manage multiple stakeholders and dependencies.
  • Experience collaborating with third-party vendors and technology partners.
  • Must be based in the Detroit metropolitan area and able to work onsite four days per week.


Preferred Qualifications

  • Deep knowledge of the Automotive Aftermarket industry, including the complexities of automotive parts data such as fitment, shipping constraints, and core charges.
  • Experience with motor parts, accessories, or parts-sales commerce platforms.
  • Familiarity with Scaled Agile Framework (SAFe) or similar enterprise agile frameworks designed for cross-departmental coordination.
  • Experience managing third-party vendors supporting automotive data, logistics, or parts distribution systems.
  • Background in management consulting or digital agency environments supporting enterprise clients.
Not Specified
Exterior Design and Release Engineer
๐Ÿข Aegis Worldwide
Salary not disclosed

Key Responsibilities


  • Develop and support the design of exterior components and assemblies from concept through production using CAD. Ensure designs meet functional, aesthetic, and manufacturability requirements.
  • Manage the release of production-ready parts, drawings, and Bills of Material (BOM) through PLM systems such as Teamcenter while supporting program milestones and engineering documentation.
  • Work closely with suppliers on feasibility, design for manufacturing (DFM), tooling development, and technical reviews to ensure parts meet cost, quality, and timing targets.
  • Support validation activities including DVP&R development, testing coordination, and design verification to ensure components meet durability, fit, finish, and performance standards.
  • Partner with Styling, Studio, Manufacturing Engineering, CAE, and Program Management teams to ensure exterior components align with vehicle styling intent and production requirements.
  • Support DFMEA development and manage engineering changes (ECR/ECO) to resolve design issues and improve product quality throughout the development cycle.
  • Provide engineering support during prototype builds, pilot builds, and production launch to address fit, finish, and assembly concerns.


Required Qualifications


  • Bachelorโ€™s degree in Mechanical Engineering, Automotive Engineering, or a related engineering discipline.
  • 3โ€“8+ years of experience in automotive exterior trim design, development, or release engineering.
  • Experience using CATIA V5/V6, or similar CAD software for 3D modeling and design development.
  • Understanding of plastic injection molding, composite materials, tooling development, and painted exterior components.
  • Experience with GD&T, DFMEA, DVP&R, and PPAP processes.
  • Familiarity with automotive regulatory requirements such as NHTSA and FMVSS related to exterior vehicle components.
Not Specified
Customer Service Representative
Salary not disclosed
Warren, MI 2 days ago

Earn up to $22.00 per hour! PLUS $1.00 shift premium after 6pm!!

We want to train you to become a Successful Customer Service Specialist!

Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great โ€œfirst office jobโ€ to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills.

This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce!

Skills and duties you will learn and develop:

ยท You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes

ยท We will teach you how to research issues using available resources.

ยท You will become proficient in maintaining detailed records and documentation for each customer interaction

ยท You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments

ยท You will learn how to handle a variety of scenarios with the ability to think decisively

What you will bring to the table:

ยท Must be 16 years of age

ยท Excellent attendance and the ability to work Monday through Friday

ยท Superior communication skills

ยท Strong attention to detail and sense of urgency

ยท Ability to maintain a professional demeanor

ยท Experience with Microsoft office (Outlook), and willingness to learn company specific systems

ยท Ability for detailed note taking

ยท Upbeat personality/positive outlook

Whatโ€™s in it for you?

ยท Full-Time shifts are available between 9am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!)

ยท Ability to promote and grow within the organization!

ยท Paying up to $20.00 per hour after full training

ยท 401(k)

ยท Shift Premium after 6:00 pm

ยท For Full-time employees:

ยท Health, dental, vision, and life insurance

ยท Paid Time off

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance


Shift:


  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • No nights
  • Split shift


Work Location: In person

Not Specified
Talent Development Coordinator
Salary not disclosed
Troy, MI 2 days ago

Job Description: Talent Development Coordinator

Reports To: Vice President, Executive Recruitment Operations

Direct Reports: None


Position Summary

Located in Southeastern Michigan, this full-time in-office position will operate in the retained executive search industry specializing in the placement of senior leadership and C-suite talent for companies. This is a company that empowers people to take initiative, values continuous learning, treats colleagues like family, prioritizes helping others, adapts to change with agility, works interdependently as one team, and treats everyone with respect. The Talent Development Coordinator (TDC) is responsible for identifying, developing, and presenting qualified candidates across multiple recruitment projects. This role supports the Directors of Executive Recruitment (DERโ€™s) by providing consistent project updates, maintaining communication, and ensuring a seamless recruitment process that is structured and requires research rigor for complex projects. The TDC will establish strong working relationships across the entire team and manage all aspects of recruitment documentation and workflow within the companyโ€™s proprietary database and systems. The ideal candidate enjoys research, data and connecting business strategy to talent.


Key Responsibilities

A. Direct Client Support

  • Partner with the Directors of Executive Recruitment (DERโ€™s) to understand client needs, position requirements, and organizational culture.
  • Attend internal meetings with the search team(s) to gather essential industry knowledge, business and position information. Participate in internal recruitment project kick-off meetings to ensure alignment among all team members.
  • Fully understand the position profile and organizational context to help define required knowledge, skills, abilities, and behavioral traits.


B. Candidate Sourcing & Recruitment Project Management

  • Support the DERโ€™s in analysis to identify target companies and mapping the market for potential candidates and sources.
  • Source candidates through an internal database and external platforms. Screen candidate profiles against position specifications to assess basic fit and flag high potential prospects. Create a customized project list for target candidates from desired target companies for the DERโ€™s review. Source and identify a broader network of potential candidates to assess interest and qualifications.
  • Coordinate internal touchpoints: check-ins with the DERโ€™s to review progress.
  • Follow up with candidates about next steps in the process.
  • Project manage, organize and schedule interviews, including candidate travel.
  • Build and maintain strong partnerships with candidates throughout the recruitment process.
  • Initiate and conduct reference checks as directed by the DERโ€™s.


C. Administrative Responsibilities

  • Create and maintain recruitment project files within the internal database and systems and the firmโ€™s applicant tracking system (ATS).
  • Accurately record all recruitment data and documentation.
  • Close out recruitment projects upon candidate start date.
  • Maintain confidentiality and manage sensitive information with discretion.


D. Ideal Behaviors & Competencies

  • Relationships focused with a proven ability to take ownership, be accountable to deadlines, detailed oriented, and seeks constructive feedback.
  • Self-directed and works well in an autonomous environment while maintaining high level of organization, accountability and alignment with team goals.
  • Skilled at managing multiple complex projects simultaneously by prioritizing effectively, breaking work into clear milestones, and proactively coordinating with recruitment project teams to maintain timelines and manage competing deadlines.
  • Intellectually curious with a continuous desire to learn and grow; seeks to understand business and industry trends.
  • Must be adaptable, embraces change in a fast-paced environment, and approaches challenges with creativity and solution-oriented thinking. Recovers quickly from setbacks and maintains focus and productivity; Someone who sees the glass as half full vs half empty.
  • Work with a sense of urgency, and a responsible decision maker who contributes ideas that improve processes and outcomes.
  • Strong organizational and interpersonal skills. Clear, honest communicator and a good listener, who supports colleagues with empathy, and fosters belonging.
  • High professional ethics and discretion, and helps create a balanced, trustworthy team environment.
  • Proactive mindset who supports the collective success of the team.
  • Offers and requests help freely, acts with kindness, and contributes to a positive experience for clients, candidates, and teammates.
  • Must have a sense of humor.


Qualifications

  • Associate degree and/or BS/BA degree preferred.
  • 1-3 years in professional services, market research, consulting, HR, recruiting or related analytical role is preferred but not required.
  • Technology savvy with demonstrated proficiency in all MS Office applications; Office, Outlook, Word, and Excel.
  • Strong skills in online research and tools preferred.
Not Specified
On-boarding and Integration analyst
๐Ÿข Central Transport
Salary not disclosed
Warren, MI 2 days ago

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico.


Our Growth is Creating Great Opportunities!


Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!


Thanks for your interest in working on our On-boarding and Integration Support Team!


Responsibilities


Onboarding and Integration Support- Primary responsibilities will be EDI/pickup matching and follow up support for OBI customers. EDI/Pickup matching- this will include review of default matching, identifying needs for enhanced matching and determining why/where default matching is breaking. The broad view will be to find common fixes with large application across our systems for wholesale solutions. Follow up support will include the continued monitoring, problem solving and communication on items that arise from customers going through the OBI process. Currently there is a high-level spot check being done due to time constraints/workloads that has been identified as an area where additional support is needed to be a best-in-class carrier.


Benefits:

  • Health, Dental, Vision, and Life Insurance
  • Paid time off
  • 401(k)
  • ROOM FOR GROWTH!!
Not Specified
Senior Product Manager - UMS Warehouse
Salary not disclosed
Troy, MI 2 days ago

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The companyโ€™s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.


As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.


This position is as a member of the Product Department for 365 UMS Warehouse Automation, a 365 Retail Markets company, and reports to the Director of Product. 365 UMS Warehouse Automation specializes in warehouse automation and logistics software solutions, including order picking systems, inventory management, and fulfillment optimization.


The Product Manager will lead day-to-day operations of a component of LightSpeed's product and service portfolio. Among other responsibilities as defined below, the Product Manager's responsibilities include, but are not limited to, supporting the strategic planning for the product/service, providing oversight to all key performance indicators (KPIs) for the product/service as a business, and will work as the liaison between the Technology team and assigned business area(s). He or she should maintain a familiarity with current business issues, objectives, and strategies of the assigned area.


Responsibilities

  • Lead the design, development, and deployment of change to existing product and new product or services as assigned, including detailed governance of and engagement in activities in the design-to-deploy process as needed
  • Assess marketing opportunities within warehouse operations and logistics sectors, identify target markets and methods to gain access into those markets, develop ways and means of enhancing the value of existing products, promote new product development, and capture new projects
  • Contribute to the innovation and product improvement life cycle, including owning the business case and the subsequent launch of product improvements
  • Act as a liaison to the Sales and Marketing teams and provide product knowledge support
  • Lead industry event planning initiatives that position 365 UMS Warehouse Automation as a leader in warehouse automation and logistics innovation with respect to assigned product/services
  • Manage and communicate sales information and product changes both internally and externally
  • Communicate expectations and provide necessary materials and training to Support team resources managing post-sales customer service
  • Oversee execution of mid-office operations, design appropriate KPIs, and manage the business according to approved KPIs
  • Regularly perform pricing and competitive analysis by customer channel and recommend strategies to improve market position, improve quality or reduce costs
  • Establish and maintain relationships with business partners to help facilitate business execution
  • Other duties as assigned by the Director of Product or Leadership


Requirements

  • Bachelor's degree (B.A.) in Business, Supply Chain Management, or a related area and a minimum of 5-6 years of related experience and/or training; Master's degree (M.A.) preferred
  • Experience with warehouse management systems (WMS), logistics software, or supply chain technology solutions is highly preferred
  • Strong background in software life cycles and SaaS product development
  • Experience working with warehouse operations, order fulfillment systems, or inventory management software is a significant advantage
  • Candidates with innovative approaches from industries outside vending and unattended retail are strongly encouraged to apply; industry experience is not required
  • Strong research and analysis skills
  • Excellent organizational skills and the ability to manage competing priorities
  • Self-managed, self-starter able to work in rapidly changing environment, with the ability to deal effectively with ambiguity, learn new tasks independently, make decisions, and take action
  • Able to interface and maintain effective relationships with all departments, business partners, and employees in a team-oriented environment with a customer-service orientation
  • Adaptive style that supports and promotes collaboration, teamwork, and innovation, and an ability to act and react swiftly to continuous change
  • Thinks critically about existing processes and opportunities, generates bold, creative ideas, and exhibits problem solving, process improvement, analysis, and quick decision making
Not Specified
Customer Resolution Specialist
Salary not disclosed
Detroit, MI 2 days ago

Customer Resolution Specialist I (multiple openings)

Location: Detroit, MI (Remote after initial onsite training)

Duration: 6+ Months W2 contract role

Pay Rate: $20-22/HR

Shifts: 4 days/week; apprx. hours 9am โ€“ 7pm; Flexible schedule


Job Summary

As an entry level professional in Customer Care, the main accountabilities are answering incoming customer phone calls and resolving customer inquiries related to turn-on and disconnection of services, electrical and gas outages, and gas leaks.


Key Accountabilities

  • Initiate and respond to customer inquiries related to various products and services.
  • Gather and analyze current and historical data from customer records to respond to service requests and inquiries.
  • Follow-up with key contacts within Customer Care and other departments to ensure timely resolution of complaints, inquiries and requests.
  • Conduct customer business within Michigan Public Service Commission rules and established guidelines.
  • Process customer payments per established guidelines.
  • Communicate with customers effectively and accurately.


Qualifications:

  • High school diploma, or equivalent, with two years of experience in a customer contact professional environment
  • OR- Henry Ford College Customer Service Professional Certificate with one year of experience in a customer contact professional environment
  • OR- Associate degree, or above, with one year of experience in a customer contact professional environment


Additional requirements:

  • Must obtain an evaluation of "recommended" on the clerical and human relations portions of the customer representative tests.
  • Must have intermediate oral and written communication skills, including a good speaking voice and solid use of proper business grammar.
  • Must demonstrate a working proficiency in relevant computer applications within multiple corporate applications and data management tools and systems.
  • Must pass Department of Transportation (DOT) drug & alcohol testing and a satisfactory physical examination.
  • Must be flexible to work shifts and extended periods of overtime that may include weekends and holidays.
  • Maintain an internet access at a home location with at least 20 mbps
Not Specified
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