Jobs in Oak Park, MI

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

ALL ROADS LEAD TO THIS OPPORTUNITY

The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers—who have all found their way to our team. No matter where you’ve been or what you’re looking for, discover how your road leads to Valvoline.

ROLE OVERVIEW: What you’ll do to drive success

When you join us as an Entry-Level Lube Technician, your personal and professional goals will be fueled by a friendly and collaborative team environment. Together, we’ll help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their vehicles.

Your road to VIOC doesn’t require previous automotive experience. Through our award-winning training program, we’ll teach you how to:

• Change oil
• Check and refill fluids
• Rotate tires
• Test and replace batteries
• Inspect and replace lights and wipers
• Perform an 18-point maintenance check
• And other preventive maintenance services

BENEFITS: What you’ll gain to fuel your goals

We’re committed to putting our people first in every way possible. That’s why we offer a variety of benefits* to help you navigate and advance a better future.

Here’s a look at some of our unique benefits:

Compensation:

• Compensation: $16.75 per hour weekly pay.
• Career Acceleration: Hands-on training for the potential to become a Service Center Manager within 18-24 months.
• Debt-Free Education: 13 paid credit hours/year at WilmU, covering part-time enrollment over two semesters.
• Life Balance: No late-night hours, holidays off, paid time-off availability, and back-up child and elder care.
• Health Benefits: Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions.
• Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
• Employee Perks: Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%.

QUALIFICATIONS: What you’ll need to keep moving forward

From day one, you’ll get hands-on training and support to thrive as a Lube Technician. All you need to do is bring your positive attitude, attention to detail, and passion for learning—and we’ll help you every step of the way.  

We seek team members with:

• Schedule flexibility (Weekend availability is likely, but we ensure you don’t work late nights or holidays)
• An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team
• English fluency in reading, writing, and speaking

We expect you can:

• Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
• Crouch, bend, twist, and work with your hands above your head
• Be comfortable working in a non-climate-controlled environment

Wherever you are, wherever you’re going, your future starts here. Because given the opportunity and support, we know everyone has something different, meaningful, and exciting to contribute. This is your chance to join a supportive team that’s willing to go the extra mile to help you succeed in your own way. So, bring your story, bring your goals, bring yourself—bring what drives you.

*Terms and conditions apply, and benefits may differ depending on location.

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hiring: Pipe Designer – Detroit, MI

Location: Detroit, MI

Contract‑to‑Perm

We’re seeking an experienced Pipe Designer with strong AutoCAD Plant 3D, Navisworks, and point‑cloud/laser‑scan modeling skills. This role supports 2D/3D piping design, field verification, and collaboration across multidisciplinary teams.

Key Responsibilities:

• Produce 2D/3D piping layouts, isometrics, and spool drawings
• Work in AutoCAD Plant 3D, Navisworks, and ReCap with point‑cloud data
• Interpret P&IDs, drawings, surveys, and laser scans
• Conduct field walkdowns and measurements
• Ensure design accuracy, quality checks, BOMs, and line list support
• Coordinate with structural, mechanical & civil teams

Requirements:

• 5–20 years of piping design experience
• Proficiency in AutoCAD Plant 3D, Navisworks, ReCap
• Strong understanding of piping materials, valves & ASME standards
• Experience with industrial, refinery, chemical, or heavy‑manufacturing facilities

Ability to work onsite for field validation

VP, Operations– Leading Aerospace & Defense Components Manufacturing – Private Equity

Our client is a leading private equity backed manufacturer of highly engineered components for defense and aerospace primarily serving large aerospace OEM’s and blue-chip defense contractors. The company is highly regarded for its innovation and engineering capabilities and is currently experiencing significant growth through organic means, with acquisitions playing a key role for future growth. The company is seeking to recruit a dynamic and hands-on VP, Operations who will wear multiple hats as they drive operational improvements across the organization and scale production and engineering capabilities for growth.

We are seeking a proven operations leader with demonstrated success driving operational excellence through the introduction of best practices and process within a highly entrepreneurial environment. This individual will have previous aerospace, automotive or medical device manufacturing experience working with OEM’s and prime contractors. Background experience in Lean process improvement, Continuous Improvement and other systems such as TPS or Six Sigma is a significant asset, as is highly engineered precision machining manufacturing. This position requires a hands-on executive who spends time on the shop floor and has the ability to lead transformation with a strong focus on performance improvement, quality and data driven decision-making.

An attractive compensation package is on offer that will include bonus opportunities and equity participation.

Company Overview:

At Activate, we are renowned for crafting extraordinary experiences that make a lasting impact for some of the world's most influential brands. Our expertise spans the production of kits, mobile tours, and standout live events, enhancing brand visibility and strengthening customer loyalty. As a WBENC-certified company, we take pride in fostering an inclusive work environment that emphasizes growth, offers competitive benefits, and champions collaboration.

Position Summary:

We are in search of an Experiential Designer to join our team as a force in conceiving innovative and trendsetting experiential marketing concepts. The role will play a pivotal role in conceptualizing and designing exceptional visuals for events, activations, and marketing materials. This position requires a proactive and detail-oriented professional with a passion for transforming creative concepts into tangible, cutting-edge experiences that set industry standards.

Key Responsibilities:

Conceptual and Ideation Responsibilities:

• Conceptualize and design the visual aspects of events, activations, and experience kits to ensure they create a lasting impression on our clients and their audiences.
• Develop a wide range of mood boards, mockups, and pitch decks that reflect the latest innovations and trends across culturally relevant brands, products, influencers, and pop-culture phenomena.
• Contribute to copywriting for marketing materials, presentations, and event-related collateral.
• Master and apply comprehensive corporate brand guidelines to the field of experiential marketing.

Graphic Design Responsibilities:

• Design emails, digital and physical invites/cards, event signage, graphic wraps, kit packaging, social media posts and various large format prints.
• Create vector graphics that can be applied and scaled for various print formats.
• Develop scaled floorplan layouts and custom print templates for events.

Physical Design Responsibilities:

• Stage and curate the mise-en-scene for various experiential vignettes, including activations, events, photo ops, mobile touring programs, and art installations.
• Assemble and design experience kits for mass production and fulfillment.
• Travel to event sites to ensure the visual integrity of the client's vision, while also contributing to the execution of any experiential marketing initiatives.

Activate reserves the right to add or change duties at any time.

Job Qualifications:

• Education: Bachelor's degree preferred.
• Experience: 3+ years of relevant visual design experience

Requirements:

• Excellent verbal and written communication skills.
• Ability to thrive and effectively communicate in a fast-paced, collaborative work environment.
• Strong critical thinking skills in high-pressure situations.
• Proficiency in design software, including Adobe Creative Cloud, with an emphasis on Photoshop and Illustrator.
• Keen eye for size, scale, and potential distortion in design.
• Ability to work on projects across multiple mediums, including digital, print, and social.
• Basic knowledge of interactive installations and architectural visualization is a plus.
• Ability to assist with on-site photography is a plus.

Activate provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.