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Associate Director of Communications Systems

Arlington, VA (On-Site)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.

This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.

You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.

Key Responsibilities

Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)

• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors

Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)

• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster

Integrations & Cross-Platform

• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed

Performance Monitoring & Reporting

• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis

Documentation & Training

• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

What Success Looks Like

• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does

Qualifications

Required

• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA

Preferred

• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)

What We Offer

• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

Compensation

Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

The Opportunity

LifeNet International is a rapidly growing Christian nonprofit organization strengthening primary healthcare systems across seven African countries. LifeNet International has improved over 50 million patient visits (since 2012) across Africa. With a proven model and lifesaving impact, we are pursuing aggressive growth goals in order to improve health outcomes for a greater number of people in sub-Saharan Africa. With a 10 year history of 20+% revenue growth year-over-year, LifeNet looks to accelerate its fundraising even more, to save and improve millions more lives. 

The Partnerships Lead (title to be decided in the hiring process)will support LifeNet’s fundraising efforts in order to achieve the organization’s growth goals. We are open to filling this role with a talented individual looking for an opportunity to learn and grow in partnerships or with an experienced fundraiser interested in expanding networks for mission impact. Success in this role will lead to lifesaving healthcare for many of the world’s most underserved patients.

The Partnerships Lead’srole is core to LifeNet’s fundraising. Philanthropic families, who give through family foundations, family offices, or both, are LifeNet’s primary funder and the core of our fundraising strategy over the next 3-5 years. These families are generous, faith-based or faith-open, experienced in healthcare and in African initiatives, and see their grants/gifts as philanthropic investments. They build strong, trusting relationships with organizations and seek high impact and efficiency with their investments. 

The Partnerships Leadwill authentically and skillfully build relationships with philanthropic families; seek ways to support their philanthropic efforts; authentically build trust between the families, their foundation and family office staff teams, and LifeNet; and provide opportunities for families to invest in the health and wellbeing of millions.

This position will skillfully pursue and manage a portfolio of 80 philanthropic families, driving $2M-$3M of annual donations to support LifeNet’s lifesaving work. While a small percentage of the Partnerships Leadaccounts are currently funding LifeNet, about 80% are qualified and waiting for the Partnerships Lead’sskilled relationship building to move through LifeNet’s sales process. The Partnerships Lead will work in close coordination with the VP of Advancement and the entire Advancement team. This position will also work closely with VP of Programs, and other members of the LifeNet team, including Operations and Finance teammates.

Key Responsibilities

• Manage a family office and family foundation portfolio of 80 relationship. On day 1, this portfolio will include 20% current donors capable of introducing you to other likeminded funders and 80% prospects to be cultivated. 
• Cultivate, solicit and steward your portfolio by conducting visits or touch-points monthly, meeting in person as appropriate. LifeNet’s Advancement team operates on a 12 touch-point/year expectation for family foundations and family offices.
• Create partnership rationales that align objectives and strategies of potential funders with the priorities and capacity of LifeNet. LifeNet seeks to grow its family foundation and family office funding to support its core program model, for the long-term.
• Develop proposals, letters of inquiry, and concept papers for family foundations and family offices and prospects that are consistent with the organization's values and goals.
• Cultivate and expand current giving and grow your portfolio to support LifeNet programs with $2M-$3M of annual funding.
• Synthesize detailed programmatic information in concise, understandable documents that are persuasive and align with brand messaging.
• Initiate and manage prospect research on philanthropic families through the organization’s files, giving records, online resources and through donor giving databases.
• Working with the Advancement team, ensure donor and prospect outreach are on brand, on message, and on strategy.
• Working with the Advancement team, ensure that all aspects of donor giving are accurately recorded and reported and that all donor/prospect tracking is consistent with protocols.
• Serve as a member of the Advancement team and participate in selected programs and other job related internal meetings.
• Work against and report on weekly, monthly, quarterly and annual KPIs to achieve goals, alongside the Advancement team.
• Other duties as assigned 

Experience and Other Qualities

• Two+ years managing a family foundation, family office, or major gift portfolio.
• Direct donor and prospect interaction with skills in cultivation, solicitation and stewardship.
• Entrepreneurial and creative approach to fundraising.
• Voracious commitment to learning.
• Excellent verbal and written communication, presentation, and research skills.
• Excellent project management and organizational skills with high attention to detail.
• Experience with working in Word, Excel, G-Suite (Google Workspace), and Salesforce a plus.
• Prior experience working in healthcare is highly desirable.

Compensation

• LifeNet will pay a competitive salary based on candidates' capabilities and experience, between $75,000 and $110,000/year. 
• Health/Dental/Vision insurance
• Paid leave
• Paid parental leave
• Paid sick leave
• 401k 

To apply, please submit your resume and a compelling cover letter outlining your relevant experience and why you’re the perfect fit for this role, and 2 donor-centric writing examples to Please place “Partnerships Lead” in the subject line.Applications will be reviewed on a rolling basis until April 10. Only shortlisted candidates will be contacted for interviews.

Our Client a technology company that specializes in providing mission-critical communication systems and analytics for public safety, is looking for someone to join their team as a Repair Coordinator!

**This is an onsite 6-month contract-to-hire that takes place in Lanham, MD **

Required Skills &Experience

• Associate’s Degree in EE/EET or equivalent experience
• Understanding of RF and electronics theory
• Knowledge of two-way radios and RF communications
• Proficiency in Windows and Google Suite applications
• Strong verbal and written communication skills
• Ability to maintain accurate documentation
• Team-oriented work style
• Experience in repair center or customer service

What You Will Be Doing

• Repair, upgrade, and program MSI two-way radios
• Set up, adjust, and operate test equipment per procedure
• Monitor equipment performance and conduct test runs
• Document radio/device performance and validate results
• Troubleshoot and diagnose issues using documented methods
• Collect and report test data, including serial/model numbers and features
• Clean equipment and ensure readiness for shipment

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k)
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Senior Executive Assistant / Chief of Staff

The Opportunity

We are seeking an exceptional Senior Executive Assistant / Chief of Staff to serve as a trusted operational partner and strategic force multiplier, ensuring priorities are executed seamlessly and leadership impact is amplified.

This role sits at the center of high-level international engagement across the globe. You will coordinate executive priorities, manage critical communications, and ensure the seamless execution of a demanding leadership agenda.

The right person will bring precision, discretion, cultural fluency, and the ability to anticipate needs before they arise.

Fluency in French is required.

Why This Role Is Special

This is not a traditional executive assistant role.

You will work directly with senior leadership involved in high-level diplomatic engagement across the United States, and across the globe. The position offers unique exposure to international affairs, senior government officials, and global stakeholders.

The individual in this role becomes a trusted partner in ensuring that high-level initiatives, relationships, and engagements run seamlessly. For the right candidate, it offers a rare opportunity to operate at the intersection of international relations, diplomacy, and executive leadership.

What You’ll Do

Be the Operational Anchor

• Manage a complex executive calendar, inbox, and briefing pipeline.
• Ensure leadership is prepared for every meeting with concise briefing materials and follow-through.

Coordinate High-Level Engagements

• Organize meetings, events, and official engagements with senior diplomats and government stakeholders.
• Manage invitations, guest coordination, and event logistics with meticulous attention to detail.

Manage Communications

• Draft and edit executive correspondence and materials in French and English.
• Ensure clear and timely communication across stakeholders and partners.

Drive Execution

• Track commitments, decisions, and action items to completion.
• Build simple systems that keep priorities organized and moving forward.

Executive Logistics

• Coordinate travel, schedules, and logistics across the United States, and across the globe.

What You Bring

• Fluency in French (required) and strong professional English.
• 5–10+ years supporting senior executives, government leaders, or international organizations.
• Exceptional organization and follow-through.
• Strong judgment, diplomacy, and discretion.
• Ability to operate calmly in fast-paced, high-pressure environments.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

The Ideal Candidate

You are a polished professional who thrives in complex environments and understands how to support high-level leadership. You anticipate needs, manage competing priorities with precision, and handle sensitive information with absolute discretion.

You are proactive, resourceful, and trusted to ensure that critical priorities move forward seamlessly.

As the Executive Assistant at this respected professional services firm, you will play a key role supporting several Principals and providing occasional personal assistant support. You’ll handle complex scheduling, invoicing, investment processing, and special projects that keep the firm running smoothly. This is a dynamic, high-impact position with the stability and longevity professionals value. Candidates who bring a flexible schedule, access to a car for time-sensitive needs, and a humble, service-oriented mindset are encouraged to apply.

Key Responsibilities:

• Manage and coordinate complex calendars, meetings, appointments, and events across multiple locations for both business and personal matters.
• Plan and book seamless travel itineraries for business and personal needs, including ground transportation, events, and accommodations.
• Draft polished business correspondence, memos, spreadsheets, and reports on various projects, including financial reporting and potential new ventures.
• Serve as a liaison and trusted point of contact for internal teams, vendors, and external partners—ensuring clear communication and organization of critical documents and materials.
• Support firm events and execute special projects with professionalism and follow-through.
• Provide personal assistant support, including errands, purchases, household coordination, and calendar management.

Why You’ll Love Working Here:

• A dynamic, fast-paced environment where every day brings something new and opportunities to grow.
• Competitive compensation and fully paid healthcare, dental, and vision packages.
• A friendly, collaborative, and supportive team culture that values initiative and reliability.

What We’re Looking For:

• EA Experience. A minimum of 3-5 years of Executive Assistant experience in a corporate, professional environment. A bachelor’s degree is preferred.
• Interpersonal skills. You’re an excellent communicator, both in person and in writing, and can confidently represent leadership.
• Thorough. You have great attention to detail and always double check your work.
• Driven. You’re energetic, eager to contribute, and constantly seeking ways to improve processes.
• On the go. You have access to a car and can accommodate time-sensitive personal requests as needed.

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Hawthorne Lane is a recruiting firm in Washington, DC that partners with PR/communications firms, consulting firms, trade associations, corporations and nonprofits. Temporary positions can help you get your foot in the door with these types of organizations and more! Temporary roles can also be a short term fit for those in transitional periods, before going back to school, relocating, or waiting on a security clearance! No matter the reason, our recruiters are passionate about matching your needs with a role you will love, in the short term for temporary positions, or longer term for temporary to hire, or direct-hire positions. Currently, we are looking for dynamic candidates with prior administrative and problem-solving skills.

Key Responsibilities:

• Executive Assistants: Manage Executive’s schedules, correspondence and projects in accordance with shifting needs and priorities.
• Front Office Coordinator: Perform gatekeeper duties while managing communication between your staff and clients. Customer service focused and dependable.
• Administrative Assistant: Provide indispensable support to your team by managing calendars, preparing correspondence, and planning events.
• Research Assistant: Support research studies, gather and analyze data, and present your findings to a team of professionals.
• Project Assistant: Guide projects from start to finish by managing the budget, implementing a strategic plan, and meeting important project milestones.

Why You’ll Love Working Here:

• Companies offer endless learning opportunities.
• Fun and lively work culture.
• Competitive hourly rates and opportunities for direct hire employment.

What We’re Looking For:

• Skills. A minimum of one (1) year of administrative or office experience.
• Inquisitive. You want a job that will challenge you and teach you useful skills along the way.
• Service oriented. You’d take on any task that would help your team accomplish their goals.
• Professional and formal. You know how to compose business emails and letters.
• Computer savvy. You are an expert in MS Office.
• Team player. You are willing to take on new tasks to further the office initiative.

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Katten is a full-service law firm with nearly 650 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm’s core areas of practice include corporate, financial markets and funds, insolvency and restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth. Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals.

Pitch and Proposal Specialist

The Pitch and Proposal Specialist (Specialist) supports the firm’s business development and growth initiatives by contributing to the development of timely, high-quality and competitive pitches and proposals. This role works closely with attorneys and members of the Business Development and Practice Support teams to develop customized client-facing materials, including pitch books and presentations, responses to requests for proposals (RFPs), highly targeted pitch documents, and representative matter lists.

The Specialist also supports experience management and client intelligence efforts by maintaining accurate matter data, drafting compelling experience descriptions, and assisting in the preparation of research and reporting related to prospective and existing clients. The position requires strong writing and organizational skills, attention to detail, sound judgment, and the ability to manage multiple deadlines in a fast-paced environment while maintaining strict confidentiality.

Essential Duties and Responsibilities include, but may not be limited to, the following. Other duties may be requested and/or assigned. Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pitch and Proposal Support

• Support the development of pitches and proposals from intake through submission.
• Assist in preparing responses to RFPs, RFQs, RFIs, and client compliance surveys.
• Draft and edit proposal content, including executive summaries, cover letters, tailored capability descriptions, standardized responses and attorney biographies.
• Prepare customized pitch books and qualification statements in Word, PowerPoint and digital formats.
• Serve as project manager for assigned pitches and proposals, developing timelines, tracking deliverables, proactively following up with contributors, and ensuring on-time, complete submissions.
• Ensure adherence to brand standards and document quality across client-facing materials.
• Track active proposals and update status information in the firm’s project management system.
• Coordinate production and formatting of materials, including electronic and print deliverables.
• Coordinate the design and production of specialty pitch materials with the Creative Services team.
• Maintain and update proposal content libraries, including standardized RFP responses and archived pitch materials.
• Track and update pitch and proposal outcomes within internal systems to support reporting and performance analysis.
• Prepare and lead the monthly reporting process summarizing pitch and proposal activity, outcomes, and related metrics.
• Contribute to ad hoc proposal and content initiatives as needed.
• Ensure that all proposal materials are handled securely and in compliance with firm policies and confidentiality standards.
• Communicate proposal progress and potential issues to the Senior Pitch and Proposal Manager.

Experience Management

• Collaborate with the Senior Marketing Technology & Experience Specialist to support the capture, maintenance, and accuracy of the firm’s experience data.
• Draft and revise clear, compelling matter descriptions for use in proposals and other client-facing materials.
• Work with attorneys and Practice Support team members to gather and verify matter information.
• Support maintenance of client permissions lists and outside general counsel requirements.
• Enter and update proposal content within firm systems, coordinating with the Senior Marketing Technology & Experience Specialist to ensure accuracy and consistency.

Client Intelligence

• Conduct research on prospective clients and contacts to support pitches, proposals, and business development initiatives.
• Prepare client intelligence summaries and background materials for attorneys and Marketing & Business Development team members in advance of meetings and pursuits.
• Generate and distribute ERM/CRM reports, including client relationship data and contact information, to support business development efforts.
• Support additional marketing and business development initiatives as assigned by the Director of Client Intelligence.
• Serve as project manager for the bi-monthly internal business development newsletter, coordinating content collection, managing production timelines, and overseeing distribution to support internal education.

Knowledge, Skills and Abilities

• Bachelor’s degree in Marketing, Communications, Business, or a related field required; three to five years of marketing and/or business development experience, ideally within a legal or professional services firm.
• Demonstrated experience supporting and drafting responses to RFPs and other competitive proposals.
• Strong writing, editing, and proofreading skills, with the ability to synthesize complex information into clear, client-focused messaging.
• Strong project management skills and ability to drive multiple concurrent workstreams to meet firm deadlines.
• Ability to analyze proposal requirements and identify required content and contributors.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint); experience working with ERM/CRM and content management systems preferred.
• High level of attention to detail and commitment to accuracy.
• Ability to communicate effectively and diplomatically with attorneys and other business professionals.
• Demonstrated analytical skills and ability to gather, organize, and synthesize information from multiple sources.
• Ability to work independently while collaborating effectively within a team environment.
• Sound judgment and discretion in handling confidential and sensitive information.
• Flexibility to work additional hours as needed to meet proposal deadlines.

In our Washington D.C. office, the annualized salary range for this position is $80,000 to $105,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.

We offer an outstanding benefit package which includes: medical/dental/vision, 401k with employer contribution, parental leave, transportation fringe benefit program, back-up care option, generous paid time off policy and long-term and short-term disability policies.

Katten Muchin Rosenman LLP in an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

As a Membership Coordinator (temporary-to-hire) for this well-established membership nonprofit, you will be the first point of contact for members and customers via phone and email. You will provide support to members, providing the highest quality of service throughout the full lifecycle of the membership. The ideal professional has prior experience in customer or client service, membership retention, or membership support, ultra-superior communication skills, and the ability to handle inquiries with professionalism and care. If you enjoy helping others and solving problems, this opportunity could be a great fit for you!

Key Responsibilities:

• Support the member renewal processes, working closely with internal stakeholders.
• Provide direct assistance to members and customers via all channels (phone and email) regarding inquiries, renewals, and general account needs.
• Support member engagement by answering questions about benefits, events, and policies.
• Assist members with online access and troubleshoot technical issues as needed.
• Accurately update and maintain records in the membership database.
• Collaborate with internal teams to ensure timely responses to member concerns.
• Represent the membership team at events as needed.

Why You’ll Love Working Here:

• A nonprofit environment where member experience is a top priority.
• Hybrid work model with 3 days in-office per week.
• Global, mission-driven nonprofit.

What We’re Looking For:

• Customer-focused. You have at least two years of customer service, client relations, membership support or adjacent experience. You enjoy helping others and are skilled at delivering excellent service.
• Degreed. You have an undergraduate degree.
• Highly communicative. You are professional, articulate, and comfortable handling inquiries across multiple channels.
• Organized. You can manage multiple priorities while maintaining accuracy and attention to detail.
• Tech-savvy. You’re comfortable with databases and CRM systems, as well as Microsoft Office tools.

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Our higher education client is looking for a Senior Functional Analyst with experience supporting ERP systems, (Workday HCM preferred.) This is a hybrid role in College Park, MD and is a long-term contract. No third party C2C candidates will be considered.

The Senior Functional Analyst – ERP Systems will play a critical role in supporting enterprise platforms by translating complex business needs into scalable system solutions. This position serves as a key liaison between business stakeholders and technical teams, ensuring ERP and faculty/staff systems effectively support institutional strategy, operational excellence, and an improved employee experience.

In this role, you will support initiatives across Workday HCM, Faculty Management Systems, integrations, analytics, and related enterprise platforms, with a strong focus on requirements gathering, process optimization, testing, and change enablement.

Key Responsibilities

Functional Analysis & Requirements

• Lead requirements gathering sessions with stakeholders across HR, Academic Affairs, Finance, and enterprise support teams
• Translate business needs into clearfunctional requirements, user stories, process flows, and use cases
• Analyze current-state processes and recommend future-state improvements aligned with institutional goals
• Support initiatives related to faculty onboarding, scheduling, credentialing, workload management, and compliance

ERP & Faculty Systems Support

• Serve as a functional subject matter expert for Workday HCM and faculty/staff systems
• Support configuration, enhancements, and optimization of ERP modules and faculty systems
• Partner with Product Owners and Solution Architects to ensure solutions are scalable and aligned with platform standards
• Contribute to roadmap planning and backlog refinement for ERP and faculty systems initiatives

Cross-Functional Collaboration

• Act as a bridge between business units and technical teams
• Coordinate dependencies across HR, IT, Academic Affairs, Finance, and external vendors
• Participate in governance forums, change advisory boards, and stakeholder reviews

Documentation & Change Enablement

• Maintain functional documentation, process maps, and system configuration records
• Support the development of training materials, job aids, and knowledge transfer
• Assist with change management efforts to ensure successful adoption of new capabilities

Core Competencies

• Functional analysis and problem-solving
• Translating complex business needs into system solutions
• Stakeholder engagement and communication
• Cross-functional collaboration in matrixed environments
• Strategic thinking with strong attention to detail

Required Qualifications

• 7+ years of experience as a Functional Analyst, Business Analyst, or similar role supporting ERP systems
• Hands-on experience with Workday HCM or other large-scale ERP platforms
• Experience supporting higher education faculty, academic, or workforce lifecycle processes
• Strong background in requirements documentation, testing, and UAT
• Experience working with integrations, data flows, and reporting/analytics
• Familiarity with Agile, hybrid, or waterfall delivery methodologies
• Bachelor’s degree in Information Systems, Business, Education, or a related field (or equivalent experience)

Preferred Qualifications

• Experience supporting Faculty Management Systems (FMS/FPMS) or academic operations
• Experience with Workday Prism, Extend, or integrations
• Exposure to skills-based workforce initiatives or performance management
• Experience in higher education or similarly complex regulated environments
• Experience supporting accessibility (ADA) or compliance-driven initiatives

***No Third Parties***

***US Citizenship Required for Security Clearance***

JOB LOCATION:

Remote / Washington, DC

JOB SUMMARY:

Genesis Consulting is seeking an experienced, ambitious, and resourceful SAP Concur Training Lead for a public sector client in Washington, DC. Join our team and utilize SAP cloud technology to configure, deliver and support applications for our clients while leveraging concepts of Lean, Agile, Kanban and SAFe. Our clients are some of the world’s leading companies and the candidate will be a part of challenging projects to build and support technical solutions for their needs.

DUTIES AND RESPONSIBILITIES:

The SAP Concur Training Lead will support training for business transformations of SAP Concur Travel, Request and Expense. Duties will include but may not be limited to:

• Develop a complete SAP Concur end-user training plan and curriculum

• Identify and fully develop End User Training Content for customers based on the best medium for content consumption (e.g. Online vs Instructor Led)

• Prepare and build training content in Articulate 360.

• Conduct training needs assessments by collaborating with customer stakeholders and Genesis project team to understand the current LMS environment and any special requirements or needs that should be factored into content development

• Work with the customer on instructional design and content authoring approaches for training development consistent with their LMS/Training Approach

• Create and implement custom education programs that demonstrate knowledge of Adult Learning Principles and incorporate best practice delivery techniques

• Plan, design, develop, organize, write, and edit instructor-led training content as well as storyboards for electronic learning modules (WBT, CBT, eLearning)

• Develop course objectives and design plan based on assessment results

• Interview Subject Matter Experts and clients to collect necessary information to design and develop blended education solutions

• Conceptualize and develop evaluation measures, including knowledge checks, course evaluations, and tests

• Create training materials based on Training Plan and role-based content

• Conduct Train-The-Trainer sessions (possibility to expand into training delivery in subsequent phases of the project if desired)

• Provide application knowledge, methodology expertise and/or industry knowledge

• Build and maintain client relationships by consistently delivering exceptional service and exceeding expectations

• Status reporting, issue identification, problem-solving

MINIMUM QUALIFICATIONS/EXPERIENCE:

• 3-5+ years of SAP Concur end-user training experience in a client-based setting; proven experience in a Public Sector environment

• Expert knowledge in MS Office tools: PowerPoint, Word, MS Teams, SharePoint

• Experience conducting training needs assessment

• Clear implementation experience and expertise in full training delivery: plan, design, develop, organize, write, edit end-user guides, instructor-led training content as well as storyboards for electronic learning modules (WBT, CBT, eLearning)

• Classroom Training Experience

• Professional Services or Big 4 Consulting Experience

• Experience in organizational design as well as operating & changing delivery models

• Demonstrated experience with Articulate or similar platforms on at least 2 SAP Concur projects

• Proven ability to develop engaging and effective implementation-focused training curricula to provide essential knowledge and enhance user adoption

• Knowledge of Instructional Design Theory and Adult Learning Principles

• Strong attention to detail

• Excellent customer service and interpersonal skills

• Ability to work independently and as part of a team

• Ability to handle multiple priorities and work well under pressure with multiple deadlines

• Excellent communication, interpersonal, and influencing skills; strong executive presence, including the ability to partner with and effectively influence multiple stakeholders; ability to work with both business and technology stakeholders

• High comfortability working closely with senior leadership throughout the organization.

MINIMUM EDUCATION:

• Bachelor’s Degree Required

REQUIRED CERTIFICATIONS:

• None Required

• SAP, SAFe, CSM Certifications Desired