Jobs in Newport Beach, CA

Seeking an experienced Director of Service Operations to lead and elevate national service performance. This role is responsible for delivering exceptional customer support, optimizing field operations, and ensuring strong alignment between internal teams and an external dealer service network.

Key Responsibilities

• Lead, mentor, and develop the service organization, including technical support, dispatch, warranty, coordination, training, and field service teams.
• Oversee national day-to-day service operations to ensure timely, high-quality customer support and field response.
• Own warranty claim processes, root-cause analysis, and corrective action initiatives to improve product reliability and customer satisfaction.
• Direct parts, dispatch, and service coordination functions to optimize scheduling, resource allocation, and issue resolution.
• Establish and lead service training programs supporting continuous development of customer service and technical personnel.
• Drive operational excellence through KPI development, performance tracking, and implementation of standardized operating procedures.
• Partner closely with engineering, production, and sales teams to translate customer feedback into product and process improvements.
• Strengthen relationships with a nationwide dealer service network, ensuring alignment on performance expectations, training, and service standards.
• Deliver executive-level reporting on service performance, trends, risks, and improvement opportunities.
• Foster a culture of accountability, collaboration, and customer-first execution across the service organization.

Qualifications & Experience

• 5–10 years of leadership experience managing service or technical support organizations within manufacturing, automotive, industrial equipment, or related technical environments.
• Demonstrated success leading cross-functional service teams in fast-paced, customer-driven organizations.
• Strong understanding of field service workflows, warranty management, parts operations, and customer service best practices.
• Proven ability to analyze performance data, establish measurable goals, and drive operational accountability.
• Excellent leadership, communication, and stakeholder influence skills.
• High emotional intelligence with a coaching-oriented leadership style.
• Technical aptitude related to electrical, mechanical, or charging systems strongly preferred.
• Passion for building scalable service organizations and delivering exceptional customer experiences.

Product Development Manager - hardgoods

This role supports the planning, development, and release of consumer-focused products within assigned categories. The Product Manager partners with cross-functional stakeholders to translate customer needs into clear product requirements, coordinate execution across teams, and help drive successful launches and ongoing product performance.

Key Responsibilities

• Contribute to category plans by helping define product direction, timelines, and release milestones.
• Research customers, competitors, and market dynamics to uncover trends, unmet needs, and product opportunities.
• Work with internal teams (e.g., sales, marketing/brand, design/creative, operations, and engineering/development) to support product creation and launch readiness.
• Help document product requirements, user needs, and feature details; maintain organized records as products progress through development.
• Coordinate launch deliverables such as imagery, product content, sales enablement materials, and channel-ready assets in partnership with creative and digital teams.
• Support SKU setup, pricing/cost inputs, assortment updates, and other lifecycle activities from introduction through end-of-life.
• Track product results post-launch, summarize insights, and recommend improvements for future iterations and releases.
• Manage multiple workstreams at once, ensuring alignment on priorities, dependencies, and deadlines.

Qualifications

• 2–3 years of experience supporting product management, product development, or category management for consumer products
• Experience collaborating with technical or development teams to define and maintain product requirements and specifications.
• Bachelor’s degree in business, marketing, economics, or a related discipline
• Strong analytical skills with the ability to synthesize qualitative feedback and quantitative data into actionable insights.
• Clear written and verbal communication skills, including comfort presenting updates to stakeholders.
• Highly organized, detail-oriented, and proactive, with strong follow-through.
• Collaborative working style and ability to build productive partnerships across functions.

SENIOR LEAD FRONT DESK HOST

About us: 

Speir Pilates is the lifestyle pilates brand for the modern, everyday individual. It’s Speir’s mission to create accessible pilates and fitness opportunities for everyone, helping them feel strong, energetic, capable and supported throughout their daily lives. It’s our goal to lead the pilates and wellness industry by example and spread good vibes through a supportive community where every individual is valued.

Speir has led the pilates and wellness industry by example, demonstrating that you can create an accessible (REAL) fitness + pilates brand that prioritizes quality, diversity, equity and inclusion. Everyone deserves to feel healthy and fit, regardless of shape, size

Summary of responsibilities:

• Support supporting our leaders + community - This role will be pivotal in aiding the Director of Operations and Sales in support of the member experience across all studios, community events for membership retention and engagement, sales initiatives, and training support.
• Help us develop and grow a team - Our teams are made up of full-time and part-time staff. We are all committed to hiring and developing each other the best ways we can.
• Operational excellence- We are all committed to the oversight of day-to-day business in the studios by monitoring, auditing, and replenishing all things needed to run smoothly. 
• Innovate and simplify- Collaborate with other team members across the organization and are obsessed with figuring out ways to innovate and simplify.
• Drive member retention- Foster an inclusive and welcoming environment across our studios where team members are accountable for delivering exceptional service. We are all committed to making sure our current members will always love coming here and want to come back, while our new potential members can see themselves fitting in.
• Create safe, healthy and productive culture within the studio- Ensure a safe working and member environment as well as necessary repairs and maintenance work. Guarantee that the studios runs smoothly, cleanly, and complies with all policies and procedures. Oversee all ordering of supplies, inventory, and waste tracking.
• “How can I help?” mentality- We all commit to helping in any way possible to each other. No job is too big or small, and we commit to showing up for each other with kindness, compassion, fun, and respect. 

About the Role:

The Front Desk does everything from scheduling personnel, checking-in clients, tidying the studio and ordering supplies to being the sales leader of the studio to grow sales and profits.  The Front Desk must enjoy interacting with clients, stay cool under pressure, enjoy sales and must love what they do. Overall, the Front Desk must have a strong sense of ownership, loyalty and involvement to make the studio profitable each month per company goals. In this role as the Senior Lead Front Desk Host, there needs to be an elevated sense of ownership in regards to the brand’s success, the growth of the team in your studio as well as supporting the growth of the other Leads in other locations, and overall the growth and success of your location and the other locations combined. This role is utilitarian in the sense of jumping into support of the studios where needed as things unfold. 

Duties & Responsibilities:

• Help Director of Sales / Operations with additional tasks including but not limited to:
• Schedule support / creation for FD Hosts and Lead FD Hosts
• This person will also be responsible for helping cover shifts if and when there is no additional coverage amongst the other team members
• This person may flex into helping support in other locations for training, hiring, and community engagement support
• Follow up with clients around membership - acquiring new members to our studios and helping support membership for our current members 
• Making calls to members to utilize their packages 
• Call members on their milestone dates to build community support 
• Converting members who visit on intro visits or drop in sessions not memberships or packages
• Assist with freezing and cancellation of memberships
• This role will also jump into helping resolve membership needs in other locations for others leads as needed
• Support with supply orders within the studio and managing our inventory 
• Support with scheduling personal, semi personal, and small group sessions for members and future members 
• Assist / aid in Mariana Tek + all other tech programs we use in studio to support optimal success for the internal teams and members 
• Show up to events or experiences we host / help put on events or experiences for our members and future members 
• This person will be on the ground for their own studio events while also taking on supporting in scheduling other studio events with the other leads and Dir. of S&O
• They may on the rare occasion need to be at the events of other locations with as much notice in advance as possible 
• Loves to be the face of the brand! This person understands what it means to be “on brand”, loves taking care of our community, and keeps the studios best interest at heart
• Interact with clients and deliver a high level of customer service at all times in a professional, courteous, sensitive and friendly manner. 
• Maintain positive energy and high-end feel to the studio, by remembering clients and their names, answering phones and emails appropriately, welcoming guests, answering questions, resolving conflicts, helping the teachers, etc. 
• Make sure you and the entire staff are working as a team to keep common areas neat and clean for both appearances and safety. Manage and coordinate periodic cleaning staff
• Help teachers set up appropriate props and apparatus for each class. Help the teacher put away items and reset for the following class
• This person will work closely with the Lead Instructor of their region to ensure they are set up when it comes to their needs in the studios
• Motivate staff by acknowledging strong performance. Give constructive feedback in a timely manner to elevate individual output and eliminate conflict
• Report performance deficiencies to management, as appropriate
• Actively sell and promote studio products and classes and monitor theft
• They will be involved in the help of facilitating additional training with the Dir. of S&O in regards to sales, sales support, membership offerings, etc. 
• Stay knowledgeable about all of our products and classes
• Although we absolutely do not require experience or a background in pilates, we do want to bring people onto our team who have a strong interest in taking the classes and loving our product we have to offer!
• Stay knowledgeable about competitive products, classes and programs
• Maintain accurate, thorough and timely data/information in all appropriate systems for reporting and statistical purposes and provide quantitative and qualitative analysis and feedback as requested
• Help organize weekly meetings and special events
• As-needed, help in leading/supporting staff meetings
• Any other tasks required to operate the studio and help meet company goals

About the Company:

Speir Pilates is a privately held boutique Pilates studio in West Hollywood and Venice, with plans for additional expansion.  We offer group Pilates classes developed by celebrity instructor, Andrea Speir. Each class fuses pilates with intense circuit training, great music and positive vibes. We believe that with attentive customer service, highly skilled teachers, an upbeat environment and a strong sense of community, our clients will get the best, sweatiest and most invigorating Pilates experience available.

• Hospitality, retail or customer service role - health and wellness is strongly preferred however not required
• Working on a team and being a part of a team-based environment
• Customer-facing experience is strongly preferred
• Leading a team of at least 5 or more 
• Although leading other leaders is not required, former knowledge or references of working with other leaders will be required to be considered 
• This specific lead role needs to have a strong emphasis on either community and partnerships / events, people leaderships / training, or sales (come prepared to discuss in the interview)
  

• Prolonged periods of sitting or standing 
• Extended periods of computer and phone usage 
• Being on-site for all shifts
• Weekend availability
  

• Health insurance and full time hours (30 per week)
• 401k
• Weekly pilates
• 5 days of PTO

Your unique experiences are valuable. Any additional skills you have that aren’t on our  qualifications list could make you a top candidate and supersede our pre-written  qualifications. We encourage you to apply.  

Join the Speir Pilates talent community:  

At Speir Pilates, we welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed  to a diverse, equitable and inclusive workplace. Speir is an equal opportunity employer. We do not  discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship,  marital or family status, disability, gender identity or expression, veteran status, or any other legally protected  status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in  the job application or interview process, to perform essential job functions, and to receive other benefits and  privileges of employment.

Company Description

Quantum ERP Solutions specializes in providing implementation, customization, integration, and support for Epicor Kinetic. With expertise across industries such as aerospace, pharmaceuticals, logistics, and more, we deliver tailored solutions to meet the unique needs of our clients. We offer full-service project management, data migration, development, deployment, training, and ongoing support.

Role Description

This is a full-time, on-site role located in Laguna Beach, CA, for an Epicor Operations Consultant. The consultant will be responsible for implementing and customizing Epicor Kinetic solutions, analyzing business operations, managing workflows, and overseeing the full lifecycle of projects. Additional responsibilities include consulting with clients to define and meet their needs, data migration, process optimization, providing training, and offering technical support post-implementation.

Qualifications

• EPICOR KINETIC IMPLEMENTATION EXPERIENCE REQUIRED.
• Strong analytical skills and expertise in identifying inefficiencies and implementing effective business solutions
• Proficiency in consulting and operational management to optimize processes and workflows
• Excellent communication skills and ability to effectively collaborate with teams and clients
• Experience in customer service, providing hands-on support, and resolving client issues
• Ability to manage multiple projects and meet deadlines with attention to detail
• Familiarity with Epicor Kinetic, data migration processes, and enterprise software integrations is highly desirable
• Bachelor’s degree in Business, IT, or a related field is preferred; relevant certifications are a plus

We are partnering with a great organization to hire an Administrative Assistant / Receptionist for an on-site opportunity (contract to hire) in Irvine, CA. This role will serve as a key front office presence, with a strong focus on high-volume phone coverage, reception, visitor support, and general administrative assistance across departments. The ideal candidate is polished, fluent in English and Spanish, highly organized, and comfortable managing a busy front desk while jumping in on a variety of office projects and day-to-day administrative needs.

Key Responsibilities

• Serve as the first point of contact for incoming calls, taking and routing messages, answering general questions, and providing professional phone support to callers.
• Provide consistent phone and receptionist coverage, balancing walk-in traffic, incoming calls, and administrative tasks in a fast-paced office setting.
• Support multiple departments with general administrative duties, including scanning, filing, copying, document preparation, printing, packaging, and mailing.
• Assist with ad hoc administrative projects such as organizing files, updating documents, assembling packets, data entry, and helping with special assignments as needed.
• Help support office workflows by maintaining records, tracking spreadsheets, and assisting with general clerical tasks.
• preparing materials, coordinating schedules, and helping with related documentation.
• Assist with scheduling, calendar coordination, meeting logistics, and follow-up communications for various departments.
• Help maintain internal organization of documents, records, and office materials to support efficient day-to-day operations.
• Pitch in where needed to support other teams, departments, and office functions as priorities shift.

Qualifications

• Fluency in English and Spanish required
• 2+ years of experience in reception, front desk, administrative support, or office coordination
• Strong experience handling multi-line phone systems and providing professional phone coverage
• Comfortable supporting a busy front desk while also managing administrative and clerical tasks
• Experience with scanning, filing, document management, and general office support
• Proficiency in Microsoft Office
• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Able to multitask and shift priorities in a fast-paced office environment
• Professional, dependable, and team-oriented
• Comfortable assisting multiple departments with changing administrative needs

Schedule: Monday – Friday, 8:30am – 5:30pm

Senior Technical Writer / Lead (Engineering SME)

Hybrid

Irvine, CA

Role Summary

The Senior Technical Writer / Lead will serve as the primary lead for documentation quality, consistency, and coordination across validation reporting and planning activities. This individual will work closely with Auto OEM engineering teams to synthesize technical inputs into formal reports and plans while helping define future-state templates and documentation standards.

Key Responsibilities

• Lead preparation and standardization of validation test reports and test plans
• Convert raw test data and engineering inputs into accurate, structured, and professional technical documentation
• Collaborate with validation and engineering teams to gather input, clarify requirements, and ensure technical accuracy
• Establish consistency in document structure, language, terminology, and quality across deliverables
• Help develop and refine future-state reports and plan templates
• Create or coordinate technical diagrams, set up illustrations, and procedural content as required
• Guide supporting writers and minimizing ramp-up time for the extended team
• Work within Auto OEM systems and workflows, including Jira, Hex, and other internal platforms

Required Qualifications

• Bachelor’s degree in engineering or a related technical discipline
• Proven experience in technical writing within engineering, validation, testing, or product development environments
• Strong ability to interpret engineering discussions, data sets, and validation outputs
• Experience developing test reports, validation documentation, test plans, procedures, and technical templates
• Demonstrated ability to lead technical documentation workstreams or coordinate multi-resource delivery
• Strong communication, documentation, and stakeholder management skills
• Must be able to work in a hybrid onsite U.S. model

Preferred Qualifications

• Experience in automotive, EV, systems engineering, or validation environments
• Familiarity with engineering data, test setups, and documentation workflows in hardware or vehicle programs
• Experience producing diagrams, process visuals, or setup illustrations as part of technical documentation

Senior Product Designer – Softgoods (Golf Bags & Luggage)

Ghost Golf | Irvine, California | Full-Time | On-Site

Ghost Golf is one of the fastest-growing premium brands in golf. We design high-performance golf bags, accessories, and apparel for golfers who demand exceptional quality, thoughtful functionality, and modern design.

As our brand continues to grow, we are making a significant investment in expanding our golf bag and travel product categories, including the development of a complete luggage ecosystem designed specifically for the modern golf traveler.

We are seeking an experienced Senior Product Designer – Softgoods to help lead the design and development of these products. This role will focus heavily on golf bags, travel bags, and luggage, and requires deep experience in softgoods design, materials, construction, and factory development.

The ideal candidate has experience designing and bringing complex bag products to market and understands the entire process from concept to manufacturing.

This position is based in Irvine, California and requires full-time, in-office work. Remote or hybrid arrangements are not available.

Role Overview

The Senior Product Designer will play a critical role in shaping the future of Ghost Golf’s golf bag and travel product lines.

This role involves improving existing products while designing entirely new categories of bags and travel gear. The position requires a strong balance of creative design, technical product development, and factory collaboration.

You will work closely with internal teams and manufacturing partners to ensure products are designed, developed, and produced at the highest level of quality and performance.

Essential Job Duties and Responsibilities

Design and develop premium golf bags, travel bags, and luggage systems that align with the Ghost Golf brand and product standards.

Responsibilities include:

• Designing new golf bags and improving existing bag products
• Leading the design and development of a complete luggage system for golf travel, including carry-on luggage, check-in luggage, duffels, backpacks, garment bags, and travel accessories
• Translating product concepts into technical drawings and production-ready tech packs
• Selecting and sourcing materials including fabrics, trims, hardware, zippers, and structural components
• Working directly with factories to review samples, refine construction methods, and solve development challenges
• Managing the sampling and prototype process through development and pre-production
• Ensuring designs meet requirements for functionality, durability, quality, and manufacturability
• Collaborating with product, sourcing, and leadership teams throughout the development process
• Researching new materials, technologies, and manufacturing techniques relevant to softgoods design
• Managing multiple product developments while maintaining development timelines

Minimum Requirements and Qualifications

A suitable background would include the following experience and qualifications:

• Minimum 7+ years of experience designing softgoods products
• Experience designing golf bags, travel bags, luggage, or similar technical bag products
• Degree from a recognized design school (Industrial Design, Product Design, Fashion Design, or related field)
• Proven ability to create detailed tech packs for manufacturing
• Strong understanding of softgoods construction, materials, and bag engineering
• Experience working directly with overseas factories and manufacturing partners
• Strong knowledge of fabrics, trims, hardware, and bag construction techniques
• Proficiency in Adobe Illustrator and standard product development tools
• Ability to manage multiple product developments simultaneously
• Strong communication and collaboration skills

Preferred Experience

• Direct experience designing golf bags
• Experience developing luggage systems or travel collections
• Experience working with premium materials and high-end products
• Experience working with Asian manufacturing partners

Candidates without golf industry experience may still be considered if they bring exceptional experience designing luggage or technical softgoods products.

To Be Successful in This Role

The ideal candidate demonstrates:

• Deep understanding of bag design and softgoods construction
• Strong attention to detail and product execution
• Ability to balance design vision, functionality, and manufacturability
• Comfort working directly with factories to refine designs
• Passion for building exceptional products and pushing design forward

Location

This role is based in Irvine, California.

This is a full-time, in-office position.

Remote or hybrid work arrangements are not available.

How to Apply

To be considered for this role, candidates must email their application materials directly.

Please send the following to:

Include:

• Resume

• Portfolio link or PDF showcasing softgoods design work

• Examples of bags, luggage, travel gear, or similar products you have designed

Email Subject Line: Senior Softgoods Designer Application – [Your Name]

Applications submitted through LinkedIn or other job platforms without emailing the required materials will not be reviewed.

Job Title: R&D Test Engineer

Location: Irvine, CA

Employment Type: Full-Time

Position Overview

We are seeking R&D Test Engineers to support the development and verification of innovative drug delivery and medical device products. The selected candidates will contribute to verification and validation activities, test method development, and product testing to ensure compliance with regulatory and internal quality standards.

This role involves working closely with cross-functional teams including R&D, Quality, Manufacturing, and Regulatory Affairs to support product development, verification strategies, and root cause investigations.

Key Responsibilities

• Assist in the development and testing of innovative drug delivery products.
• Define and execute verification strategies, including development of verification plans, protocols, records, and reports.
• Develop scientifically justified sample size strategies in compliance with internal and regulatory requirements.
• Design and execute engineering and verification test procedures.
• Prepare test protocols and documentation, maintain accurate laboratory notebooks, and present results to cross-functional teams.
• Analyze test data and provide technical insights and recommendations.
• Lead or support root cause investigations and implement issue resolutions.
• Define, develop, and validate test methods for product verification.
• Recommend design, process, or project improvements to enhance product performance and development efficiency.
• Ensure compliance with company policies, regulatory standards, and safety procedures.
• Review and evaluate design changes for technical and regulatory compliance.
• Conduct tests to determine physical and mechanical characteristics of materials for quality control, process control, and product development.
• Perform technical tasks according to quality and functional standards.

Required Qualifications

R&D Test Engineer

• Experience in R&D testing, product development, or verification within engineering environments.
• Strong experience in verification planning, protocol development, and testing execution.
• Demonstrated ability to lead root cause investigations and technical problem-solving.
• Experience working in regulated industries (medical devices preferred).
• Strong technical documentation and cross-functional communication skills.
• experience in engineering testing, product development, or laboratory environments.
• Basic knowledge of engineering test methods and verification processes.
• Ability to perform testing, data analysis, and documentation under supervision.
• Strong analytical and problem-solving skills.

Preferred Skills & Tools

Experience with the following tools and technologies is preferred:

Testing & Lab Equipment

• Zwick or Instron testing systems
• Flow measurement equipment
• Viscometers
• Climate chambers
• 3D printing technologies

Engineering & Data Tools

• SolidWorks
• Minitab
• Electronic Lab Notebook (ELN)

Project & Requirements Management

• Microsoft Project
• Laboratory Information Management Systems (LIMS) such as LinkUS
• Requirements and Risk Management tools such as DOORS or Cockpit

Company Description

Position: Website Manager

Type: Full Time - Onsite in Costa Mesa, CA

Salary: TBD

Company Description:

WOLFpak is a family-owned backpack brand that started in a humble garage in Southern California in 2020. In just four years, we have grown into a globally recognized name, thanks to our founders’ relentless drive and vision. As a trendsetter in the market, WOLFpak offers innovative designs with a stylish twist and a variety of fresh colorways. Our signature personalized patches allow you to express your individuality, while our bags seamlessly blend cutting-edge design with functionality. For more information, visit .

Role Description:

This is a full-time, on-site role based in Costa Mesa, CA, for a Website Manager. The Website Manager will oversee all aspects of our website's performance, user experience, and functionality. Key responsibilities include ensuring the site is user-friendly and up-to-date, managing content updates, optimizing for SEO, and coordinating with the marketing team to align online presence with brand goals. The role requires strong analytical skills to track performance metrics and continuously improve the website's effectiveness.

Key Responsibilities:

• Maintain and update website content to ensure accuracy and freshness.
• Optimize website for search engines to improve visibility and ranking.
• Enhance user experience through strategic layout and navigation improvements.
• Collaborate with marketing and design teams to align website content with brand strategy.
• Monitor website performance and analytics, providing insights for improvements.
• Ensure website security and troubleshoot any issues that arise.
• Manage relationships with third-party vendors for hosting and development needs.

Qualifications:

• Extensive experience in website management and development.
• Strong understanding of SEO principles and tools.
• Proficiency with content management systems (CMS), HTML, CSS, and other web technologies.
• Excellent communication skills for working with cross-functional teams.
• Strong organizational and analytical skills with attention to detail.
• Previous experience with e-commerce platforms is a plus.
• Passion for the fitness and athletic industry is an advantage.

Skills:

• Website Management, SEO Optimization, Content Management Systems, User Experience Design, Web Analytics, HTML/CSS, Project Management, Digital Strategy, E-commerce Platforms, Vendor Coordination.

International Education Corporation is a leader in post-secondary education, and we are currently seeking an Employee Relations and Training Manager to join our Human Resources team. This is a 100% on-site role and works out of our corporate office in Irvine, CA.

Role Summary

The Employment Relations and Training Manager leads the programs that shape how employees and managers experience the organization. This role oversees employee relations, performance management, manager training, and new manager onboarding, ensuring leaders are equipped, supported, and aligned with company expectations. The ideal candidate is a trusted advisor who balances empathy with sound judgment and can build scalable people programs that strengthen culture and performance.

Key Responsibilities

Employee Relations

• Serve as the primary contact for employee relations matters, offering guidance, conflict resolution, and coaching to employees and managers.

• Conduct fair, timely investigations into workplace concerns, including harassment, discrimination, performance issues, and policy violations.

• Write clear, comprehensive investigation reports that document allegations, timelines, evidence, witness statements, findings, and recommended actions.

• Identify patterns and recommend proactive strategies to improve culture, engagement, and retention.

• Partner with the legal department as needed.

Training & Development / Performance Management

• Develop and deliver monthly manager training programs in areas such as communication, coaching, delegation, and conflict resolution.

• Create practical tools, guides, and resources that help managers navigate people related responsibilities.

• Evaluate training effectiveness and adjust programs based on feedback and evolving business needs.

• Partner with cross functional teams to build a consistent, scalable onboarding curriculum for new leaders.

• Monitor feedback from new managers and implement improvements to accelerate readiness and confidence in their roles.

• Lead design, execution, and continuous improvement of the company’s performance management processes. Coaching managers on goal setting, feedback, performance conversations, and development planning.

• Analyze performance trends and partner with leadership on talent planning and capability needs.

Other Duties

• Create, update, and maintain company-wide policies and procedures to support compliance, clarity, and operational consistency.

• Lead and support special projects that enhance HR programs, employee experience, and organizational effectiveness.

Qualifications

• 5+ years of experience in HR, People Operations, or a related field, with direct experience in employee relations and performance management.

• Excellent communication, conflict resolution, and interpersonal skills, demonstrating an ability to earn trust and work successfully on a broad spectrum of employee relations issues.

• Experience managing grievances and conducting investigations in a multi-site multi-state organization.

• Strong knowledge of employment laws and HR best practices.

• Experience designing and facilitating training programs.

• Proven ability to write clear, objective, and legally sound investigation reports.

• Thorough understanding of state and federal employment laws.

• High attention to detail and ability to manage multiple, competing priorities simultaneously.

• Ability to handle sensitive information with discretion and professionalism.

• Comfortable working in a fast-paced environment.

IEC is an employee-owned company and we offer an exciting, fast-paced and dynamic work environment. In addition, full-time colleagues have a variety of benefits available that includes Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits and much more.

If changing students’ lives is also important to you, and you have the qualifications reflected above, we would love to hear from you!