Jobs in Newark De Hybrid

JOB TITLE: CX Experience Architect

LOCATION: Newark, DE

INDUSTRY: Banking

JOB DESCRIPTION:

We are seeking a CX Experience Architect who is passionate about shaping seamless customer journeys and translating insights into impactful experiences. In this role, you will design and optimize end-to-end connected customer journeys while partnering with cross-functional teams to operationalize omnichannel orchestration and drive continuous improvement.

The ideal candidate blends systems thinking, data analysis, and creative problem-solving to elevate customer interactions across all touchpoints.

RESPONSIBILITIES:

Journey Design & Experience Development

• Design end-to-end connected customer journey frameworks, mapping data, systems, and touchpoints across channels and platforms.
• Analyze customer interactions to identify friction points, gaps, and opportunities for improvement.
• Develop journey maps, service blueprints, and experience flows to visualize the holistic customer experience.

Omnichannel Orchestration

• Partner with platform teams to operationalize omnichannel orchestration using tools such as Adobe Journey Optimizer, Salesforce Marketing Cloud, and similar platforms.
• Define and implement rules for cross-channel triggers, contextual content delivery, and personalized engagement.
• Ensure seamless integration of data and systems to support real-time, adaptive customer experiences.

Measurement & Continuous Improvement

• Collaborate with Data and Analytics teams to establish success metrics such as NPS, CSAT, conversion rates, and journey completion.
• Use analytics, customer feedback, and experimentation (A/B testing, usability studies) to prioritize and drive improvements.
• Stay current on industry best practices and emerging technologies related to customer experience and journey orchestration.

Collaboration & Communication

• Serve as the experience lead within cross-functional pods or squads and participate in backlog grooming, stand-ups, critiques, and reviews.
• Align scope, risks, and sequencing with Product Management, Engineering, and other stakeholders.
• Present experience strategies and design rationale clearly to both technical and non-technical audiences.
• Facilitate design reviews and incorporate stakeholder feedback while maintaining customer clarity and consistency.
• Provide guidance and coaching to cross-functional partners on CX best practices.

REQUIREMENTS:

• 5+ years of experience in Customer Experience (CX), Experience Architecture, or a related field working within cross-functional teams.
• Proven experience designing and optimizing customer journeys across digital channels.
• Proficiency in journey mapping, service blueprinting, and omnichannel orchestration platforms (Adobe, Salesforce, or similar).
• Strong analytical skills with the ability to translate data insights into actionable strategies.
• Excellent written and verbal communication skills with strong presentation abilities.
• Experience planning and interpreting usability tests and A/B testing.
• Ability to support experience decisions using data and research insights.
• Growth mindset and willingness to learn new tools and approaches.

ABOUT THEORIS:

Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

About Cogent InfoTech

At Cogent InfoTech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Job Title: Administrative Assistant Supervisor

Location: New Castle, DE

Contract Role - 1 Year

Onsite Role

Job Summary

• The Administrative Supervisor is responsible for the overall administrative functions of the organization and oversees the support staff of the Bridge Clinic.

Key Responsibilities

• Supervises administrative assistants, offering guidance and training while delegating work tasks.
• Ensures that day-to-day operations of the organization run smoothly.
• Administrative assistant supervisor is a supervisory position typically above administrative assistant staff.

Required

• Minimum 5 years of administrative experience
• Six months experience with Electronic Medical Records (EMR).
• Ability to establish and maintain professional relationships with staff, community agencies and clients.

Cogent InfoTech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply

Join Us

At Cogent InfoTech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future.

Citation XLS Pilot in Command (PIC)

Location

This is a full-time, on-site position based at:

New Castle Airport (KILG) – New Castle, Delaware

Candidates must be able to live within a two-hour driving distance of KILG.

Important Qualification Requirement

Applicants must have prior experience flying the Citation XLS (CE-560XL) and must hold the appropriate PIC type rating for the aircraft.

Candidates without Citation XLS experience and CE-560XL PIC certification will not be considered.

Position Summary

The Pilot in Command (PIC) is responsible for the safe and efficient operation of the aircraft while delivering an exceptional experience for every flyADVANCED Owner and passenger.

This role requires a highly skilled aviator who combines technical proficiency, operational discipline, and customer-focused professionalism. The PIC serves as the final authority on the aircraft and is responsible for maintaining the highest standards of safety, compliance, and service.

The Pilot in Command represents flyADVANCED from the moment passengers arrive at the FBO until the completion of each trip.

Key Responsibilities

• Serve as Pilot in Command of the Citation XLS, ensuring safe operation of the aircraft during all phases of flight

• Operate aircraft in accordance with FAA regulations, company policies, and standard operating procedures

• Maintain strict adherence to the flyADVANCED Flight Operations Manual (FOM), Aircraft Operating Manual (AOM), and OEM checklists

• Conduct thorough preflight planning and passenger briefings, including weather updates, routing, and safety information

• Provide a professional and welcoming experience for Owners and passengers

• Brief the Second-in-Command on flight details and emergency procedures prior to departure

• Ensure all flights are conducted safely, efficiently, and with a strong focus on on-time performance

• Maintain continuous situational awareness and exercise sound judgment in all operational decisions

• Communicate any maintenance discrepancies or abnormalities to Maintenance Control in a timely manner

• Complete all required documentation and reporting related to aircraft operations and maintenance

• Maintain proficiency and remain current on aircraft systems, procedures, and regulatory requirements

• Perform additional operational duties as assigned

Required Qualifications

• FAA Airline Transport Pilot (ATP) Certificate

• Citation XLS (CE-560XL) PIC Type Rating

• Previous experience operating the Citation XLS required

• First-Class Medical Certificate

• Minimum 2,000 hours total flight time

• Valid U.S. Passport with ability to travel internationally without restrictions

• Ability to obtain required airport authority and TSA clearances

• Valid U.S. driver’s license

Professional Expectations

• Ability to work flexible schedules including nights, weekends, and holidays

• Strong decision-making ability in high-pressure operational environments

• Excellent communication and passenger service skills

• Professional appearance and customer-service mindset

• Ability to adapt quickly to changing schedules and operational requirements

• Capable of lifting baggage or equipment up to 50 pounds

Do you want to work at one of the top 100 hospitals in the nation?

Life is full of choices, and whom you work for is one of life's most important decisions. ChristianaCare has earned national recognition for excellence. Choose an organization that provides career advancement and the opportunity to impact health.

Our amazing Pharmacy Team dispenses approximately 8,000,000 individualized patient doses per year, as well as 262,000 retail/mail order prescriptions. We provide medications that are safe and efficacious.

Come and join us in the ChristianaCare Pharmacy - Dedicated to getting the right drug to the right patient at the right time!

ChristianaCare is seeking a detail‑oriented and patient‑focused Medication History Technician to join our team. In this critical role, you will collect and confirm precise home medication details shared by patients and their caregivers, helping ensure medication safety from the moment of admission. Your work will directly support pharmacists and physicians in delivering high‑quality, coordinated care.

This position is full time day/evening shift rotation. Every other weekend required; holidays as required.

Principal Duties and Responsibilities:

• Interview patients, caregivers, and other sources to acquire accurate and complete home medication histories.
• Ask clarifying questions regarding medication names, dosages, frequency, and last used to ensure accurate data collection.
• Enter collected information into the EMR following established procedures to produce admission medication reconciliation documentation.
• Generate medication history reports for pharmacist review and subsequent physician use.
• Collaborate closely with inpatient pharmacy staff and other care providers to support medication‑related needs.
• Navigate the ED tracking board to determine appropriate patient selection.
• Update or build medication records within the EMR with accuracy and attention to detail.
• Apply good clinical judgment when assessing medication lists; identify inconsistencies or concerns and communicate them to the pharmacist.
• Verify medication information using external sources when necessary (pharmacies, provider offices, etc.).
• Coordinate with charge nurses and patient nurses to determine optimal times for patient interviews.
• Demonstrate strong knowledge of both brand and generic medications, common dosages, dosage forms, and typical administration schedules.
• Communicate effectively with patients of all education levels in a fast‑paced Emergency Department setting.
• Assess the completeness of medication lists, including drug name, dose, frequency, indication, and time of last dose.
• Acquire accurate histories of PRN medications, including frequency and indications.
• Determine patient medication adherence prior to admission.
• Build rapport with patients and families to acquire reliable histories or identify alternative information sources when needed.
• Prompt patients for overlooked medications, including over-the-counter items such as herbals, vitamins, pain relievers, cold remedies, inhalers, patches, creams, eye drops, and more.
• Acquire and document medication allergy histories and associated reactions.
• Assist in orienting and training new pharmacy personnel.branded

Education and Experience Requirements:

• High School diploma or equivalent required; Associate or Bachelors degree preferred
• Previous hospital or retail pharmacy experience preferred
• Pharmacy Technician Certification Board certification (PTCB) required
• Applicants enrolled in, or graduate of a 4-year bachelor program in the following health science majors are encouraged to apply and will be required PTCB certification in 1 year of employment: Applied Molecular Biology and Biotechnology Biology, Chemistry, Exercise Science, Health Behavior Science, Human Physiology, Medical Diagnostics, Medical Diagnostics Pre-PA, Medical Laboratory Science, Nutrition, Nutrition and Dietetics, Nutrition and Medical Sciences, Nursing, Occupational Therapy, Physical Therapy, Physician Assistant or Sports Health
• Computer experience preferred (e.g., window-based programs)

ChristianaCare Offers:

Incredible Work/Life benefits including medical/dental/ vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to , access to backup care services for dependents through , retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.

If you 're inspired to make a difference, we invite you to become a ChristianaCare caregiver!

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Accounting Manager - Fresno, CA

The Company:

An exciting opportunity in the Fresno area for Accounting professionals! A truly authentic independent insurance agency is looking to add an Accounting Manager. This firm is known for its approach to rewarding its employees with growth initiatives and continuous educational training sessions. Join an agency that puts clients and employees first.

The Benefits and Compensation:

• Annual salary ranging from $80,000 - $120,000, depending on experience
• The agency provides 100% benefits coverage, including medical, dental, and vision insurance
• Monday - Friday
• Flexible Schedule - Hybrid
• 401(k) plan with company matching contributions
• Paid time off and paid company holidays

The Preferred Qualifications:

• 8+ years of Accounting experience
• Accounting experience in an insurance brokerage is essential
• Bachelor's degree in Accounting, Finance, Business, or a related field.
• Proficient with AMS 360, Microsoft Office/Excel, accounting software, and agency management systems, etc.
• Extensive knowledge of Generally Accepted Accounting Principles (GAAP) and financial reporting.
• Demonstrated strong attention to detail, effective communication, and proven leadership

The Key Responsibilities:

• Foster continuous growth and improvement while overseeing accounting department operations.
• Proactively conducting regular audits to uphold compliance with statutory laws and financial regulations, contributing to the agency's stability and sustained growth.
• Oversee all accounts payable and receivable
• Generate comprehensive reports for management, offering key insights to drive strategic decision-making.
• Responsible for training and leading an Accounting team!

Apply Today!

Why Insurance Relief™?

As a businessperson in the insurance industry, it is an advantage to partner with a staffing expert and ally who understands your unique skills and needs. With vast experience in the insurance arena, Insurance Relief™ works with brokers, carriers, and third-party administrators to locate and place the best people for positions ranging from entry-level to senior management. We invest the time to truly understand what you want to accomplish and then do our best to find meaningful opportunities.

Insurance Relief™ provides ample opportunities for you to put your skills to work so if this position is not quite the fit for you please give us a call to hear about all of the other opportunities we have available.

Role: Instructional Designer

Location: 100% Remote

Duration: Contract - W2

Job Description

Top Skill sets:

• Deep Workday training experience (can consider other system/technical training skill set but Workday is #1 preference) with implementation being ideal
• Instructional Design experience (Articulate Rise is preference, other tools are secondary)
• Large organization experience need to have but not critical if Workday skill set is deep
• Problem solving - Strong problem-solving skills with a creative and solution-oriented mindset
• Prioritization – Makes smart scope decisions under tight timelines, balancing speed, quality, and impact.
• Comfort with Ambiguity – Thrives in unclear problem spaces; able to move forward with partial information while continuously validating assumptions.

Nice to have skills or certifications:

• Microlearning tools (7Taps, Synthesia, and Vyond)
• Experience implementing ServiceNow/ServiceNow for HR
• Familiarity with change management concepts/adoption strategies for technology transformations
• Any project details – need to know about.
• Preferred Hours of work: 9:00 AM – 5:00 PM CT, M-F
• hybrid- Tues – Thurs onsite 1st and 3rd week of the month, Tues& Weds onsite 2nd and 4th week of the month in Chicago

Description:

• Instructional Designer – HR Technology & Workday Enablement
• We are looking for an Instructional Designer to join the Global Learning team, with a strong focus on enabling enterprise HR technology transformations, including a Workday Human Resources Information Systems (HRIS)/Human Capital Management (HCM) transition. In this role, this individual will design, develop, and manage learning experiences that support large-scale system adoption, behavior change, and readiness across various employee populations.
• Key responsibilities
• The Instructional Designer – HR Technology & Workday Enablement is responsible for designing and developing learning experiences, including instructor-led and eLearning courses, microlearning, and job aids, while managing logistics and ensuring a smooth learning experience for participants. This role goes beyond course development and requires comfort operating in complex, fast-moving transformation environments where requirements evolve and influence is critical.
• Design and deliver learning solutions that support HR technology transformations (e.g., Workday HCM, Payroll, Talent), including role-based enablement for end users, people leaders, HR partners, and support teams
• Partner closely with HR, HRIS, IT, Change Management, Communications, and vendor teams to understand complex end-to-end process, translate system design, and future-state workflows into effective learning experiences for HR, Payroll, Manager, and all employee audiences
• Apply Instructional Systems Design (ISD) and adult learning principles to create learner-centric content that drives adoption and behavior change during system and process transformations
• Support change and adoption efforts by reinforcing new ways of working, not just how to use the system
• Create scalable, just-in-time learning assets (job aids, simulations, walkthroughs, knowledge articles) to support system adoption and performance in the flow of work
• Develop learning aligned to key transformation milestones, including testing cycles, deployment waves, and post-launch sustainment
• Establish, track, and analyze key learning metrics and learner feedback to evaluate program success and drive continuous improvement

Minimum qualifications:

• 3+ years of experience in instructional design and learning development
• Hands-on experience designing and delivering learning for enterprise HR technology implementations (e.g., Workday or comparable HCM platforms)
• Experience supporting large-scale enterprise transformations, system implementations, or operating model changes
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), Rise, Articulate 360
• Excellent written and verbal communication skills
• Strong problem-solving skills with a creative and solution-oriented mindset
• Ability to manage change, ambiguity, and competing priorities effectively
• Must be legally authorized to work in the United States without sponsorship
• Reliable, punctual attendance is an essential function of the role

Preferred qualifications:

• Experience in a similar corporate environment
• Experience with microlearning tools such as 7Taps, Synthesia, and Vyond
• Experience implementing ServiceNow; ServiceNow for HR preferred
• High business acumen with the ability to translate organizational needs into impactful learning solutions
• Familiarity with change management concepts and adoption strategies in technology transformations
• Experience working in agile or phased deployment environments
• Willingness to travel up to 10% as needed

Our client, a fintech leader with amazing culture, is hiring for a contract Data Scientist (Data Science Analyst). This is a hybrid position with 3 days a week onsite in Mountain View, CA.

This role will be on the company's product data science team, working directly with stakeholders across marketing, product and finance teams to define data requirements, executing data science initiatives (customer segmentation/attribution, campaign analysis, product targeting, experimentation, predictive modeling), and generating actionable insights/recommendations. Strong skills in SQL, Python, Tableau, and ETL pipelining are required.

Contract Duration: 12 Months to Start

Responsibilities:

• Conceptualize business problems or opportunities, formulate hypotheses and goals, define key metrics, and make actionable recommendations
• Drive strategic insights for data science supporting the product ecosystem customer upgrade/attach/monetization/migration initiatives
• Working with marketing stakeholders to define requirements, execute marketing campaign analytics, and marketing attribution.
• Develop predictive models, conduct experimentation beyond A/B testing, and generate actionable customer insights that inform product innovation
• Build and apply durable customer segmentation patterns to renew product targeting, positioning, and customer experience
• Translate complex data insights into actionable recommendations for technical and non-technical stakeholders, and business leaders
• Raise craft bar for the analysts on team

Required Skills:

• Minimum of 5-7 years of experience in business analytics and data science, analyzing business/segment performance and conversion funnels
• Ability to formulate data-backed strategies that will drive step-function growth for the business as well as increase customer benefit
• Experienced in experimentation or A/B testing, marketing campaign analytics, and marketing attribution
• Practical experience constructing data pipelines and ETL utilizing SQL and Python, as well as data solutions from cloud platforms
• Strong data storytelling skills, with a proven ability to rapidly construct impactful visualization, communicate insights and influence marketing and product leadership
• Ability to generate hypotheses grounded in customer behavior, industry trends, and external market factors.
• Experience in the SaaS industry is huge. Fintech or SMB space experience is a plus.
• Demonstrated experience in building reusable and scalable analytics solutions, with a focus on efficiency and avoiding duplication of work
• Outstanding communication skills with the ability to influence decision makers and build consensus with teams
• Quick learner, adaptable, with the ability to work independently and lead the team in a fast-paced environment

Company Description

SupplyKick is a leading 3P seller and full-service agency specializing in growing brands on Amazon and other e-commerce platforms. Since 2013, SupplyKick has sold over $200M on Amazon with an average 99% lifetime seller feedback and a 96% partner retention rate. As a verified Amazon Ads partner and Buy with Prime partner, we deliver expertise across marketing, advertising, creative services, logistics, inventory management, and brand management. Our partners benefit from an average 60% increase in conversion rates, demonstrating our commitment to driving success. Visit to explore our partner success stories and services.

Role Description

This is a full-time remote role for an Amazon Brand Manager. The Amazon Brand Manager will oversee and execute strategies to grow and optimize brands on Amazon. Daily responsibilities include developing marketing plans, managing ad campaigns, analyzing campaign data, optimizing listings, handling inventory management, and ensuring brand representation aligns with partner goals. The role requires constant collaboration with internal teams and direct communication with partners to ensure sustained growth and improved performance.

Qualifications

• Experience in Amazon Brand Management, e-commerce strategy, and familiarity with Amazon Seller Central
• Proficiency in marketing and advertising, including digital marketing, PPC campaigns, and Amazon Ads
• Strong analytical skills and familiarity with performance metrics for data-driven optimization
• Proven abilities in content creation, product listings optimization, and customer-focused messaging
• Excellent verbal and written communication, including partner management and internal team collaboration
• Adaptability to changing e-commerce trends and ability to implement innovative solutions
• Proven track record of managing multiple projects effectively and meeting deadlines
• Bachelor’s degree in Marketing, Business, Communications, or a related field is preferred
• Previous experience in logistics or inventory management is a plus