Jobs in Newark De Hybrid

JOB TITLE: CX Experience Architect

LOCATION: Newark, DE

INDUSTRY: Banking

JOB DESCRIPTION:

We are seeking a CX Experience Architect who is passionate about shaping seamless customer journeys and translating insights into impactful experiences. In this role, you will design and optimize end-to-end connected customer journeys while partnering with cross-functional teams to operationalize omnichannel orchestration and drive continuous improvement.

The ideal candidate blends systems thinking, data analysis, and creative problem-solving to elevate customer interactions across all touchpoints.

RESPONSIBILITIES:

Journey Design & Experience Development

• Design end-to-end connected customer journey frameworks, mapping data, systems, and touchpoints across channels and platforms.
• Analyze customer interactions to identify friction points, gaps, and opportunities for improvement.
• Develop journey maps, service blueprints, and experience flows to visualize the holistic customer experience.

Omnichannel Orchestration

• Partner with platform teams to operationalize omnichannel orchestration using tools such as Adobe Journey Optimizer, Salesforce Marketing Cloud, and similar platforms.
• Define and implement rules for cross-channel triggers, contextual content delivery, and personalized engagement.
• Ensure seamless integration of data and systems to support real-time, adaptive customer experiences.

Measurement & Continuous Improvement

• Collaborate with Data and Analytics teams to establish success metrics such as NPS, CSAT, conversion rates, and journey completion.
• Use analytics, customer feedback, and experimentation (A/B testing, usability studies) to prioritize and drive improvements.
• Stay current on industry best practices and emerging technologies related to customer experience and journey orchestration.

Collaboration & Communication

• Serve as the experience lead within cross-functional pods or squads and participate in backlog grooming, stand-ups, critiques, and reviews.
• Align scope, risks, and sequencing with Product Management, Engineering, and other stakeholders.
• Present experience strategies and design rationale clearly to both technical and non-technical audiences.
• Facilitate design reviews and incorporate stakeholder feedback while maintaining customer clarity and consistency.
• Provide guidance and coaching to cross-functional partners on CX best practices.

REQUIREMENTS:

• 5+ years of experience in Customer Experience (CX), Experience Architecture, or a related field working within cross-functional teams.
• Proven experience designing and optimizing customer journeys across digital channels.
• Proficiency in journey mapping, service blueprinting, and omnichannel orchestration platforms (Adobe, Salesforce, or similar).
• Strong analytical skills with the ability to translate data insights into actionable strategies.
• Excellent written and verbal communication skills with strong presentation abilities.
• Experience planning and interpreting usability tests and A/B testing.
• Ability to support experience decisions using data and research insights.
• Growth mindset and willingness to learn new tools and approaches.

ABOUT THEORIS:

Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

Company Description

SupplyKick is a leading 3P seller and full-service agency specializing in growing brands on Amazon and other e-commerce platforms. Since 2013, SupplyKick has sold over $200M on Amazon with an average 99% lifetime seller feedback and a 96% partner retention rate. As a verified Amazon Ads partner and Buy with Prime partner, we deliver expertise across marketing, advertising, creative services, logistics, inventory management, and brand management. Our partners benefit from an average 60% increase in conversion rates, demonstrating our commitment to driving success. Visit to explore our partner success stories and services.

Role Description

This is a full-time remote role for an Amazon Brand Manager. The Amazon Brand Manager will oversee and execute strategies to grow and optimize brands on Amazon. Daily responsibilities include developing marketing plans, managing ad campaigns, analyzing campaign data, optimizing listings, handling inventory management, and ensuring brand representation aligns with partner goals. The role requires constant collaboration with internal teams and direct communication with partners to ensure sustained growth and improved performance.

Qualifications

• Experience in Amazon Brand Management, e-commerce strategy, and familiarity with Amazon Seller Central
• Proficiency in marketing and advertising, including digital marketing, PPC campaigns, and Amazon Ads
• Strong analytical skills and familiarity with performance metrics for data-driven optimization
• Proven abilities in content creation, product listings optimization, and customer-focused messaging
• Excellent verbal and written communication, including partner management and internal team collaboration
• Adaptability to changing e-commerce trends and ability to implement innovative solutions
• Proven track record of managing multiple projects effectively and meeting deadlines
• Bachelor’s degree in Marketing, Business, Communications, or a related field is preferred
• Previous experience in logistics or inventory management is a plus

Job Title: Manager of Accounts Payable

Location: New Haven, CT (Hybrid)

Duration: Fulltime

("US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”)

A reasonable, good faith estimate of the minimum and maximum for this position is $90K/year to $110K/year with benefits

Job Description:

Job Summary:

The Accounts Payable Manager oversees the daily operations of the accounts payable function, ensuring timely and accurate processing of invoices, payments, and expense reimbursements, while maintaining a strong business partnering relationship with Procurement and other areas within the company ports. This role is responsible for maintaining strong internal controls, managing vendor relationships, and leading a team of AP analysts and AP specialists to support the companys financial operations. It also oversees the annual AP-related IRS tax reporting, Connecticut Sales tax reporting, and quarterly and year-end AP accrual reporting, as well as any special projects.

The ideal candidate will bring strong technical expertise, including hands-on experience designing, building, and monitoring key performance indicators (KPIs) and operational metrics to support data-driven decision-making.

Core Responsibilities

• Manage the end-to-end accounts payable process, including invoice processing, payment runs, and expense reimbursements andmakes recommendations on hiring, performance appraisals, and all related employment issues.
• Supervise and mentor AP staff, providing training, performance feedback, and development opportunities.
• Developing, implementing, and maintaining systems, procedures and internal controls (AP-related) to ensure adherence to companypolicies, accounting standards, and regulatory requirements and drivingprocess improvements through effective use of systems.
• Design, track, and analyze AP-related KPIs and operational metrics, using data-driven insights to enhance process accuracy, efficiency, and control performance.
• Maintain accurate records and documentation for all AP transactions.
• Monitor aging reports and ensure timely payments to vendors.
• Interact regularly with upper management, other internal customer departments, and external customers to identify and integrate solutions that meet the company's goals both financially and operationally.
• Interact with the Procurement department and external vendors as needed to resolve unusual costing or receipt problems.
• Oversee IRS (1099 & 1042) and Connecticut sales tax reporting.
• Oversee quarterly and year-end AP accrual reporting and performing account reconciliations, resolving discrepancies.
• Assist with audits and provide necessary documentation.
• Research and respond to inquiries from K of C staff and vendors; resolves issues.

Skill Qualifications

Required:

• Strong knowledge of accounting principles and AP best practices
• Supervisory skills or ability
• Experience in a high-volume, multi-entity environment
• Excellent organizational, analytical, and problem-solving skills
• Strong technical and analytical skills with demonstrated experience building, monitoring, and interpreting KPIs and operational metrics
• Ability to manage multiple priorities and meet deadlines
• Customerserviceoriented with strong oral, listening, and written communication and interpersonal skills
• Experience with federal and state tax forms
• Attention to detail
• Sound judgment

Systems/Technical Knowledge:

• Exposure to large-scale enterprise, financial systems (e.g. SAP)
• Microsoft Office, including Word, Excel and PowerPoint

Education and Experience Qualifications

Required:

• BS in Accounting
• 5-7 years of experience, preferably in Accounts Payable, with at least 2 years in a supervisory or managerial role.
• Familiarity with automated AP tools and workflow systems.
• CPA or CMA certification preferred

About this Position:

Job Title: Product/Program Lead

Primary objectives include:

• Ensuring successful adoption of the Worker Interface by county and human services staff.
• Preparing documentation and training materials to support education and adoption of the Worker Interface program staff and the pilot county and human services staff.
• Ensuring workflows reflect client's program policy, operational realities, and program directives.
• Incorporating human-centered design principles and family voice consistent with Whole Family Approach.
• Reducing implementation risk and ensuring the Worker Interface is fit for purpose through early stakeholder engagement and iterative feedback.

Deliverables:

Deliverable 1: Identify, engage, and build relationships:

• Aligning the local agencies to the project goals and objectives.
• Consistent and clear outreach and coordination with agency leadership and frontline staff.
• Lead the onboarding of pilot agencies to the project.
• Building and communicating clear plans, schedules, designs, success outcomes and readiness goals.
• Engaging directly and indirectly with the workers that will utilize the Worker Interface to facilitate confidence and success in the pilot.
• Establish norms and guidelines for pilot agency engagement and participation criteria.

Deliverable 2: Participate fully in the project team designing, building and deploying the Worker Interface.

• Participation requires adopting the internal meeting schedule, following established program procedures and leading local agency project meetings.
• Responsible for providing structured user feedback on potential development.

Deliverable 3: Drive the documentation and prioritization of the requirements for the Worker Interface by:

• Conducting interviews, workshops, and/or surveys with the local agencies participating in the pilot.
• Representing the needs and requirements of the workers in all internal project meetings and through consistent documentation.
• Building and facilitating clear communication channels and feedback loops between the local agencies and the project team.
• Adhering to human services program and policy directives, specifically around SNAP and the cash and food benefits programs.
• Building and documenting user stories, bugs, and issues to further define the requirements of the Worker Interface.
• Helping to identify, flag, resolve and document program-driven constraints, policy requirements, and compliance considerations.
• Identifying and documenting operational and program needs at the local agency level into actionable requirements and backlog enhancements.
• Incorporating User Experience Research conducted by UX teams into design recommendations and user stories.

Product or Program Lead:

• Expert in agile design and build principles.
• Able to operate in a hybrid framework, facilitating and engaging with internal teams and the local agency teams with ease.
• Can articulate and define future vision and strategy for the Worker Interface with confidence.

"No phone calls please."

"We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, citizenship or any protected status."

Location: Washington, DC

Onsite Schedule: Hybrid

Target Salary: $80,000 - $110,000

Job Description:

Duties and Responsibilities:

• Perform complete Ethical and Business Conflicts process for client/matters and stock purchases. This includes, but not limited to, running conflicts, entering in systems, adding info to and running reports, correspondence to firm, reviewing billing guidelines and new matter compliance.
• Review and enter billing rates for new client/matters (the Sr. Analyst will also manage annual updates)
• Handle client/matter opening and closing process electronically
• Work closely with attorneys and other staff to facilitate the prompt resolution of identified conflicts
• Maintains accurate tracking records and completes all conflicts review projects undertaken within the Firm in a timely fashion
• Manage conflicts database and update as necessary
• Maintain file of signed engagement letters
• Training and mentorship of new employees (Sr. Analyst only)
• Projects, often of a complex nature, as assigned by the BCM or designee (Sr. Analyst only)