Jobs in Mission Viejo

We are a Southern California-based consulting firm specializing in land use planning, entitlements, and CEQA compliance for complex real estate and infrastructure projects. Our strategic, solution-oriented approach helps clients navigate regulatory processes from due diligence through approvals. With a strong track record and deep relationships with agencies, we deliver certainty and results across both public and private sector developments.

We’re seeking a Land Use Project Manager who is passionate, strategic, and ready to lead high‐impact real estate entitlement and post‐entitlement efforts through California’s rigorous environmental review process (CEQA). You’ll champion projects from feasibility through construction, ensuring timely approvals while safeguarding environmental integrity.

Salary and Other Compensation:

• The annual salary for this position is between $120K-$150K + bonus. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
• Full Benefits Package:
• Comprehensive Health, Dental & Vision Plans
• 401(k) with Company Match
• Paid Time Off & Holiday Schedule
• Professional Development & Certification Support
• Flexible/Hybrid Work Options

Key Responsibilities and Requirements

• Drive entitlement strategy: coordinate with planners, architects, and legal counsel.
• Prepare and manage applications for zoning, conditional use permits, variances, and general plan amendments.
• Lead coordination meetings and ensure all conditions of approval are met.
• Strong CEQA Expertise:
• Direct preparation and review of Initial Studies, Environmental Impact Reports (EIRs), Negative Declarations, and Mitigated Negative Declarations.
• Collaborate with environmental consultants, community stakeholders, and agency staff to mitigate project impacts and secure CEQA clearance.
• Stakeholder Engagement:
• Cultivate strong relationships with city/county planning departments, public works, and community groups.
• Present project updates at public hearings and planning commission meetings.
• Team & Budget Management:
• Mentor junior planners, delegate tasks, and manage budgets and schedules to meet project goals.
• 5+ years in land use planning, entitlement, and post‐entitlement project management—preferably in California.
• Technical Proficiency: Deep knowledge of CEQA regulations and local planning ordinances.

What the Firm Offers

Salary and Other Compensation:

The annual salary for this position is between $120,000 and $150,000, based on experience. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Job Title: Product Manager

Location: Irvine, CA

Reports to: Director, Product Manager

FLSA Status: Exempt

About Our Organization: RIS Rx (pronounced "RISE Rx") is on a mission to make every dollar allocated for affordability count, delivering true impact for the patients and pharma manufacturers we serve. We’ve built the industry’s first real-time, pharmacist-led GTN Revenue Performance platform, restoring trust, visibility, and integrity to patient affordability.

What sets us apart? Our team combines deep pharmacy roots with cutting-edge technology, tackling patient access barriers in smarter, more human ways. Our people-first culture means you’ll find career growth, great benefits, and a supportive environment waiting for you, because we believe when people thrive, everyone wins.

Join us and help shape a better, brighter future for patient access.

Job Summary

We are seeking an experienced Product Manager to lead the vision, strategy, and execution of innovative software solutions that address key challenges in healthcare technology. This role will focus on driving patient affordability, optimizing gross-to-net (GTN) processes, and mitigating risk for pharmaceutical manufacturers. The Product Manager will serve as the bridge between business, technical, and clinical stakeholders, ensuring products deliver measurable value and align with company objectives. The ideal candidate is a strategic thinker with strong analytical skills, a proven ability to manage the full product lifecycle, and a passion for improving outcomes in the pharmaceutical and healthcare space.

Responsibilities

• Define and own the product vision, strategy, and roadmap for software solutions that address healthcare technology challenges, including patient affordability, gross-to-net (GTN) optimization, and risk mitigation for pharmaceutical manufacturers
• Translate complex business requirements into clear product specifications, user stories, and acceptance criteria for engineering teams
• Collaborate closely with engineering, pharmacists, operations, data analysts, and business stakeholders to ensure product initiatives align with company objectives and customer needs
• Drive the full product lifecycle from ideation to launch, including requirements gathering, prioritization, development, testing, release, and post-launch evaluation
• Lead backlog grooming, sprint planning, and cross-functional standups, ensuring timely delivery of high-quality product releases
• Analyze solution usage data, industry trends, and feedback to inform product decisions and identify new opportunities for innovation and differentiation
• Partner with marketing, sales, and customer implementation teams to support go-to-market activities, product positioning, and customer adoption
• Establish and track key performance indicators (KPIs) to measure product success and drive continuous improvement
• Maintain deep awareness of pharmaceutical trends, regulatory requirements, and competitive landscape to guide long-term product strategy
• Serve as the voice of the customer and ensure that product decisions balance user needs, business objectives, and technical feasibility

Skills

• 5+ years of experience in product management, preferably in healthcare technology, SaaS, or pharmaceutical services
• Experience using product management software (e.g., Jira, Aha!) to manage roadmaps, backlogs, and requirements
• Proven track record of managing software products from concept through launch and iteration
• Strong understanding of Agile/Scrum methodologies and experience working with engineering teams in iterative development environments
• Familiarity with healthcare or pharmaceutical industry processes strongly preferred
• Experience working with cloud-based platforms (AWS or similar), data analytics tools, and software development concepts
• Strong analytical skills with ability to interpret usage data, market research, and financial metrics to drive product decisions
• Excellent leadership and collaboration skills, with experience influencing stakeholders across technical and non-technical teams
• Exceptional communication skills with the ability to explain product decisions and technical trade-offs clearly to executives, customers, and development teams
• Ability to balance strategic vision with day-to-day execution and delivery in a fast-paced environment
• Strong problem-solving skills and the ability to anticipate and resolve complex product challenges

Education

• This position requires a Bachelor’s degree; MBA or advanced degree preferred

What we offer:

• Free gym membership
• Modern office
• Annual merit-based salary increases
• 401(k) with annual company match
• Medical - RIS Rx covers 100% of the employee’s base HMO medical plan
• Voluntary Dental, Vision & Life Insurance
• Flexible Savings Account (FSA)
• Paid Holidays
• Time off that grows with you:
• 3 weeks PTO 0-2 years
• 4 weeks PTO after 3+ years
• 5 weeks PTO after 5+ years
• Recognition programs that celebrate impact and results
• Mentorship and coaching opportunities
• Clear growth paths and career development support
• Fully stocked snack kitchen
• Company-paid lunches

Mechanical Engineer – Aerospace Thermal Management Systems (Integration & Packaging)

Location: Onsite – Irvine CA

Industry: Aerospace & Defense

Duration: 6 months and extendable

Role Overview

We are seeking two highly skilled Mechanical Engineers with experience in the Aerospace & Defense sector to support the development and integration of advanced thermal management subsystems used across military and commercial platforms globally.

This role focuses on mechanical subsystem development from a packaging and integration perspective, including enclosure design and integration of electronic and fluid control components such as pumps, compressors, fans, and valves. The ideal candidate has hands-on experience developing aerospace-grade subsystems within defined volume and interface constraints, ensuring high reliability, environmental robustness, and compliance with industry standards.

These roles will support programs progressing from Preliminary Design Review (PDR) toward Critical Design Review (CDR) and will involve reuse and adaptation of existing product architectures.

Key Responsibilities

• Design and develop mechanical enclosures for aerospace electronic and control subsystems such as thermal management systems and related subsystems
• Package and integrate COTS and custom components into customer-defined volume constraints by integrating components including pumps, compressors, fans, valves, and control electronics
• Develop detailed CAD models, assemblies, and manufacturing drawings (SolidWorks preferred)
• Conduct tolerance analysis, GD&T, stack-up analysis, and design for manufacturability (DFM)
• Support prototype builds, integration activities, testing, and validation
• Implement design considerations to satisfy and qualify the environmental requirements (shock, vibration, temperature, humidity, EMI/EMC interface considerations) per MIL standards.
• Collaborate with electrical, controls, thermal, structural, and systems engineering teams
• Participate in root cause analysis and design refinement
• Ensure compliance with aerospace and defense standards and documentation practices

Required Qualifications

• Bachelor’s degree in mechanical engineering or equivalent.
• 5+ years of experience in Aerospace & Defense mechanical subsystem development
• U.S. Citizen (No Dual Citizenship)
• Strong mechanical packaging and integration experience
• Experience designing enclosures housing electronics and fluid/mechanical components
• Exposure to thermal management systems (ECS, vapor cycle, or liquid cooling preferred but not mandatory)
• Working knowledge of rotating machinery components (fans, compressors, pumps)
• Proficiency in CAD tools (SolidWorks preferred; strong experience in other platforms acceptable)
• Experience with GD&T and tolerance analysis
• Familiarity with aerospace environmental standards (MIL-STD preferred)
• Experience supporting qualification and validation testing
• Strong understanding of materials selection for aerospace applications
• Ability to work in cross-functional engineering teams

Preferred Qualifications

• Experience packaging turbomachinery components within constrained aerospace envelopes
• Exposure to controls systems integration
• Knowledge of vibration isolation and shock mitigation techniques
• Experience supporting PDR/CDR processes
• Familiarity with configuration management and aerospace documentation rigor
• Exposure to FMEA, reliability analysis, and lifecycle support

Job Title: Loyalty Program Coordinator

Pay Rate: $26-$28/hr DOE

Duration: temp-to-hire

Location: Irvine, CA 92618 (full time onsite)

Job Summary

The Loyalty Programs Coordinator supports marketing initiatives designed to enhance customer engagement and brand loyalty. This role is primarily responsible for coordinating and administering the Marketing Development Funds (MDF) program, managing program communications, and supporting marketing and sales initiatives.

The position requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously in a fast-paced environment.

The coordinator will collaborate closely with internal marketing and sales teams, customers, and third-party vendors to ensure efficient program administration, successful event execution, and high-quality customer support.

Key Responsibilities

Marketing Development Funds (MDF) Program Administration

• Manage the day-to-day administration of the MDF program, including monitoring account activity, tracking budgets, and maintaining accurate records within the MDF portal.
• Provide timely customer support and respond to inquiries related to the MDF program and participation requirements.
• Review and process pre-approval submissions and reimbursement requests to ensure compliance with program guidelines and policies.
• Collaborate with Inside Sales and National Sales Managers to allocate program budgets to key accounts and support marketing initiatives.
• Generate recurring and ad hoc reports to support program performance tracking and management decision-making.
• Assist in the annual review and update of MDF program guidelines and policies.
• Coordinate with third-party platform providers to support portal maintenance and program functionality.

Event Coordination

• Plan and coordinate logistics for customer and marketing events, including travel arrangements, itineraries, catering, and venue coordination.
• Manage internal and external meetings and events that may include up to 200+ attendees.
• Serve as an on-site host for select events and after-hours customer engagement activities.
• Work with internal teams and vendors to ensure events are executed smoothly and meet program objectives.

Administrative & Program Support

• Monitor and route incoming customer communications through phone and email channels.
• Track MDF program expenses and ensure proper approvals and documentation are obtained.
• Assist with financial reconciliation and reporting related to program expenditures.
• Maintain organized documentation and ensure accurate recordkeeping for compliance and reporting purposes.
• Provide general administrative support to the marketing team as needed.

Qualifications

Minimum Qualifications

• Strong customer service orientation with excellent written and verbal communication skills.
• High level of organization, accuracy, and attention to detail.
• Proficiency in Microsoft Office 365, particularly Excel (including PivotTables, lookup functions, and data analysis).
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Experience in B2B marketing, customer loyalty programs, or channel marketing initiatives.
• Experience supporting industries such as plumbing, HVAC, construction supply, or wholesale distribution.
• Previous experience coordinating corporate or customer-facing events.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.

Social Media & Influencer Marketing Intern

Brand: RVCA

Location: Irvine

Duration: Seasonal Internship (10–12 weeks)

Hours: 10–15 hours per week

Compensation: Hourly + potential for college credit

About RVCA

RVCA is a global lifestyle brand rooted in art, surf, skate, and creative culture. The brand brings together artists, athletes, and musicians who embody the RVCA spirit and push creative boundaries.

This internship offers hands-on experience working with the brand’s social media and influencer partnerships, helping to identify and collaborate with emerging creators who align with RVCA’s culture and aesthetic.

Position Overview

The Social Media & Influencer Marketing Intern will support RVCA’s marketing team by identifying emerging creators, assisting with influencer outreach, and coordinating product seeding and collaborations. This role provides practical experience in influencer marketing, creator partnerships, and social media strategy within the action sports and lifestyle apparel industry

Key Responsibilities

Influencer Discovery

• Research and identify emerging creators across Instagram, TikTok, and other platforms
• Evaluate creators based on brand fit, engagement, and audience alignment
• Maintain a database of potential partners and creator profiles

Creator Outreach

• Conduct direct message outreach to potential influencer partners
• Introduce the RVCA brand and influencer program
• Build relationships with creators and respond to partnership inquiries

Product Seeding Coordination

• Coordinate product gifting to creators
• Collect shipping details and size information
• Track shipments and product placements

Campaign & Content Tracking

• Monitor influencer posts and stories featuring RVCA products
• Track engagement and performance metrics
• Compile reports on creator partnerships and campaign outcomes

Trend Research

• Monitor social media trends within surf, skate, fashion, and creative culture
• Identify emerging creators and content styles relevant to the RVCA audience

What You’ll Learn

• Influencer marketing strategy and creator partnerships
• Social media trend analysis
• Brand storytelling and content strategy
• Product seeding and influencer campaign coordination
• Marketing analytics and performance tracking

Qualifications

• Currently enrolled in a college or university program (Marketing, Communications, Business, Fashion, or related field)
• Strong familiarity with Instagram, TikTok, and emerging social platforms
• Experience creating social media content
• Knowledge of influencer marketing tools or analytics
• Interest in surf, skate, art, music, or street culture
• Strong communication and organizational skills

I’m recruiting for a client that provides environmental services throughout the development process. With a holistic approach that integrates expertise in planning, entitlements, and environmental consulting, their team helps clients maintain greater control over project outcomes, timelines, and overall development costs.

They are seeking a Project Manager with experience in due diligence, entitlements, and post-entitlement processes. In this role, you will collaborate with architects, designers, and civil engineers to guide projects through local government approvals and move developments forward.

Responsibilities:

• Ability to estimate and develop appropriate project scopes and budgets with minimal oversight
• Ensure all assigned project tasks are completed on-schedule and within budget
• Consistently engages in project solutioning with required internal and external stakeholders
• Proactively mitigates projects risks and issues and can successfully navigate complex project requests
• Initiates and leads decision making meetings with jurisdictions and project stakeholders.
• Manages and coordinates community outreach for controversial projects and can navigate political opposition.
• Understands the nuanced requirements of multiple project types and design criteria
• Has strong technical knowledge and understands CEQA and technical study impacts to project and project schedule
• Anticipate and prepare/delegate change orders and contract amendments and manage escalations as needed
• Ensure all internal and external interactions with team members, vendors, and clients meet expectations
• Provide consistent leadership and mentorship to project management team and junior associates

Qualifications:

• Bachelor’s degree and 5-7 years of related work experience or equivalent combination required
• Strong leadership ability and experience required
• Knowledge of entitlement and post-entitlement processes required
• Proven interpersonal skills with emphasis on communication and emotional intelligence
• Ability to manage several projects simultaneously with advanced problem-solving skills
• Understands multiple project types and requirements including CEQA and technical studies
• Intermediate to advanced Microsoft Word and PowerPoint experience required
• Experience with development related software (e.g., Smart Sheet, Microsoft Project, and/or Bluebeam) required
• Experience in reading technical reports, construction and design drawings, and municipal codes required

Who We Are

o5 group is an industry leader in global fashion & apparel design with 40+ years of success across wholesale, e-comm, and marketplace. We are privately held, HQ in NYC with brand offices in CA - a dynamic portfolio of global brands committed to operational excellence in design, product development, production, sourcing, distribution & logistics. With category expertise in full-collection menswear, womenswear, childrenswear, infant toddler; we specialize in denim, outerwear, activewear, loungewear/sleepwear, trusted by top retailers.

About the Role

We’re looking for a motivated Associate Designer with a passion for menswear and workwear to support the design team across the full product lifecycle—from tech packs and sample tracking to concept development and visual storytelling.

This role is ideal for an early-career designer who is excited to grow their technical skills while also contributing to impactful presentation decks, mood boards, and concept narratives that help bring product ideas to life. You’ll gain hands-on experience working in a fast-paced, collaborative environment while developing your design, communication, and product development skills.

We’re also excited about designers who are curious about new creative technologies—including AI tools—to help elevate visual storytelling, streamline workflows, and build compelling presentations.

How You’ll Contribute

• Support the design manager with data entry, reporting, and issue tracking.
• Prepare meeting recaps, updates, and presentation boards.
• Track development samples from concept through adoption; share updates with cross-functional partners.
• Assist with the pipeline calendar (due dates, milestone meetings, deliverables).
• Gain hands-on experience in:
• Tech packs
• Sketching (Adobe Illustrator / Photoshop)
• Lab dips & trim approvals
• Cutting color swatches
• Sample management & package coordination
• Mood/swatch/style boards & presentation decks
• Factory communication for samples & submits
• Ensure information shared with partners is timely, accurate, and aligned with design intent.
• Flag potential sample-tracking or timeline risks to keep projects on schedule.

What You Bring to the Team

• Associate Designer: 0–4 year of design/product development experience (internships count!).
• Bachelor’s degree in Fashion Design, Merchandising, or Product Development.
• Knowledge of fabrics, garment construction, and design aesthetics.
• Proficiency in Adobe Illustrator, Photoshop, plus Word, Excel, Outlook.
• Clear, concise written and verbal communication.
• Detail-oriented, organized, and curious—eager to learn line building, brand curation, and problem solving.

Why Join o5 group

• Health Benefits: Medical, Dental, and Vision coverage.
• 401(k) + company-paid life insurance.
• Paid Time Off (PTO) + company holidays.
• Commuter benefits.
• Hybrid/flexible schedule.
• Family-oriented culture.
• Responsibility & Sustainability — at o5 group this spans economic, social, and environmental impact.

Core Requirements:

• Bachelor's degree
• 10+ years in Manufacturing Operations management with current P&L responsibility

Preferred Requirements:

• MBA degree

The successful candidate will play an integral role in directing and executing business goals and objectives for profitable, sustainable growth. This includes implementing key business initiatives, including lean manufacturing, and helping develop high-performance teams. The right candidate should be an impact player with a proven track record of accomplishments, understand the business implications of decisions, and be oriented toward profitability.

Responsibilities:

• Complete leadership responsibility for performance and overall development of the business unit
• Manage the operations with a result-driven framework focused on safety, quality, and continuous improvement to meet and exceed customer expectations and business goals
• Empower teams with a managerial style that is collaborative, inclusive, and balanced
• Plan and direct the manufacturing operations at the lowest cost consistent with established operating metrics/goals
• Integrate manufacturing, materials, and maintenance functions, ensuring processes result in high-quality throughput
• Lead efforts to continuously improve the division's competitive position, resulting in reduced turn time and cost

Total Compensation:

• $300,000 - $400,000
• This role offers a competitive package and final details will be discussed with qualified candidates

CiresiMorek is a team of experienced industry professionals known for a hands-on, relationship-driven approach. Having completed 3,500+ searches and around 2,000 Operations placements, we are more than just headhunters; we are industry advisors behind every successful placement.

Confidentiality is guaranteed. Applications require a resume/CV with contact information.

Learn more about us at CiresiMorek.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at McGriff, a division of Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Build and maintain key client and carrier relationships by phone, email, and in person.
• Execute a comprehensive client service plan for all assigned accounts that address their business needs and risk management goals.
• Lead the client service team in service activities related to administration, billing, claims issues, and problem solving.
• Coordinate internal/external activities to ensure both new and renewal accounts are handled in a timely, accurate, and professional manner.
• Continually seek cross-sell opportunities and suggest new lines of coverage.
• Monitor and manage the renewal process for assigned clients. Coordinate meeting with client and/or Producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options.
• Lead the marketing of accounts of smaller, less complex accounts.
• Independently prepare marketing information for smaller and/or less complex accounts for Producer or client. Provide required information to Producer and participate in presenting options to the client.
• Manage the implementation process; prepare and deliver all applicable forms to client.
• Formulate a plan with Producer to conduct relationship management meetings and/or visits with assigned clients.
• Proficient in the client management system(s), specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow-up in client management system(s). Also, understand how to use the system to acquire information to assist clients.
• Attend seminars, classes, and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur.
• Mentor team members.
• Other duties and responsibilities as requested by management.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree or equivalent education and related training.
• 1-2 years of relevant insurance industry experience.
• Appropriate insurance license(s).
• Strong client relation skills to build and maintain positive business relationships with clients and market contacts; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems.
• Ability to utilize leadership skills by providing direction, constructive feedback, development and training while additionally being able to motivate others to maximize productivity and team morale.
• Demonstrate proficiency in basic computer applications, such as Microsoft Office Suite.
• Ability to travel, occasionally overnight.

Preferred Qualifications:

• Advanced degree.
• Certification in field of endeavor.
• Experience with Requests for Proposal.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about McGriff, a division of Marsh McLennan Agency, check us out online: information on careers visit: or flip through our recruiting brochure: us on social media to meet our colleagues and see what makes us tick:

• :// :// :// :// /marsh_mma

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $47,800 to $89,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Seeking an experienced Director of Service Operations to lead and elevate national service performance. This role is responsible for delivering exceptional customer support, optimizing field operations, and ensuring strong alignment between internal teams and an external dealer service network.

Key Responsibilities

• Lead, mentor, and develop the service organization, including technical support, dispatch, warranty, coordination, training, and field service teams.
• Oversee national day-to-day service operations to ensure timely, high-quality customer support and field response.
• Own warranty claim processes, root-cause analysis, and corrective action initiatives to improve product reliability and customer satisfaction.
• Direct parts, dispatch, and service coordination functions to optimize scheduling, resource allocation, and issue resolution.
• Establish and lead service training programs supporting continuous development of customer service and technical personnel.
• Drive operational excellence through KPI development, performance tracking, and implementation of standardized operating procedures.
• Partner closely with engineering, production, and sales teams to translate customer feedback into product and process improvements.
• Strengthen relationships with a nationwide dealer service network, ensuring alignment on performance expectations, training, and service standards.
• Deliver executive-level reporting on service performance, trends, risks, and improvement opportunities.
• Foster a culture of accountability, collaboration, and customer-first execution across the service organization.

Qualifications & Experience

• 5–10 years of leadership experience managing service or technical support organizations within manufacturing, automotive, industrial equipment, or related technical environments.
• Demonstrated success leading cross-functional service teams in fast-paced, customer-driven organizations.
• Strong understanding of field service workflows, warranty management, parts operations, and customer service best practices.
• Proven ability to analyze performance data, establish measurable goals, and drive operational accountability.
• Excellent leadership, communication, and stakeholder influence skills.
• High emotional intelligence with a coaching-oriented leadership style.
• Technical aptitude related to electrical, mechanical, or charging systems strongly preferred.
• Passion for building scalable service organizations and delivering exceptional customer experiences.