Jobs in Mission Viejo

Product Development Manager - hardgoods

This role supports the planning, development, and release of consumer-focused products within assigned categories. The Product Manager partners with cross-functional stakeholders to translate customer needs into clear product requirements, coordinate execution across teams, and help drive successful launches and ongoing product performance.

Key Responsibilities

• Contribute to category plans by helping define product direction, timelines, and release milestones.
• Research customers, competitors, and market dynamics to uncover trends, unmet needs, and product opportunities.
• Work with internal teams (e.g., sales, marketing/brand, design/creative, operations, and engineering/development) to support product creation and launch readiness.
• Help document product requirements, user needs, and feature details; maintain organized records as products progress through development.
• Coordinate launch deliverables such as imagery, product content, sales enablement materials, and channel-ready assets in partnership with creative and digital teams.
• Support SKU setup, pricing/cost inputs, assortment updates, and other lifecycle activities from introduction through end-of-life.
• Track product results post-launch, summarize insights, and recommend improvements for future iterations and releases.
• Manage multiple workstreams at once, ensuring alignment on priorities, dependencies, and deadlines.

Qualifications

• 2–3 years of experience supporting product management, product development, or category management for consumer products
• Experience collaborating with technical or development teams to define and maintain product requirements and specifications.
• Bachelor’s degree in business, marketing, economics, or a related discipline
• Strong analytical skills with the ability to synthesize qualitative feedback and quantitative data into actionable insights.
• Clear written and verbal communication skills, including comfort presenting updates to stakeholders.
• Highly organized, detail-oriented, and proactive, with strong follow-through.
• Collaborative working style and ability to build productive partnerships across functions.

Company Description

Quantum ERP Solutions specializes in providing implementation, customization, integration, and support for Epicor Kinetic. With expertise across industries such as aerospace, pharmaceuticals, logistics, and more, we deliver tailored solutions to meet the unique needs of our clients. We offer full-service project management, data migration, development, deployment, training, and ongoing support.

Role Description

This is a full-time, on-site role located in Laguna Beach, CA, for an Epicor Operations Consultant. The consultant will be responsible for implementing and customizing Epicor Kinetic solutions, analyzing business operations, managing workflows, and overseeing the full lifecycle of projects. Additional responsibilities include consulting with clients to define and meet their needs, data migration, process optimization, providing training, and offering technical support post-implementation.

Qualifications

• EPICOR KINETIC IMPLEMENTATION EXPERIENCE REQUIRED.
• Strong analytical skills and expertise in identifying inefficiencies and implementing effective business solutions
• Proficiency in consulting and operational management to optimize processes and workflows
• Excellent communication skills and ability to effectively collaborate with teams and clients
• Experience in customer service, providing hands-on support, and resolving client issues
• Ability to manage multiple projects and meet deadlines with attention to detail
• Familiarity with Epicor Kinetic, data migration processes, and enterprise software integrations is highly desirable
• Bachelor’s degree in Business, IT, or a related field is preferred; relevant certifications are a plus

We are partnering with a great organization to hire an Administrative Assistant / Receptionist for an on-site opportunity (contract to hire) in Irvine, CA. This role will serve as a key front office presence, with a strong focus on high-volume phone coverage, reception, visitor support, and general administrative assistance across departments. The ideal candidate is polished, fluent in English and Spanish, highly organized, and comfortable managing a busy front desk while jumping in on a variety of office projects and day-to-day administrative needs.

Key Responsibilities

• Serve as the first point of contact for incoming calls, taking and routing messages, answering general questions, and providing professional phone support to callers.
• Provide consistent phone and receptionist coverage, balancing walk-in traffic, incoming calls, and administrative tasks in a fast-paced office setting.
• Support multiple departments with general administrative duties, including scanning, filing, copying, document preparation, printing, packaging, and mailing.
• Assist with ad hoc administrative projects such as organizing files, updating documents, assembling packets, data entry, and helping with special assignments as needed.
• Help support office workflows by maintaining records, tracking spreadsheets, and assisting with general clerical tasks.
• preparing materials, coordinating schedules, and helping with related documentation.
• Assist with scheduling, calendar coordination, meeting logistics, and follow-up communications for various departments.
• Help maintain internal organization of documents, records, and office materials to support efficient day-to-day operations.
• Pitch in where needed to support other teams, departments, and office functions as priorities shift.

Qualifications

• Fluency in English and Spanish required
• 2+ years of experience in reception, front desk, administrative support, or office coordination
• Strong experience handling multi-line phone systems and providing professional phone coverage
• Comfortable supporting a busy front desk while also managing administrative and clerical tasks
• Experience with scanning, filing, document management, and general office support
• Proficiency in Microsoft Office
• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Able to multitask and shift priorities in a fast-paced office environment
• Professional, dependable, and team-oriented
• Comfortable assisting multiple departments with changing administrative needs

Schedule: Monday – Friday, 8:30am – 5:30pm

Senior Technical Writer / Lead (Engineering SME)

Hybrid

Irvine, CA

Role Summary

The Senior Technical Writer / Lead will serve as the primary lead for documentation quality, consistency, and coordination across validation reporting and planning activities. This individual will work closely with Auto OEM engineering teams to synthesize technical inputs into formal reports and plans while helping define future-state templates and documentation standards.

Key Responsibilities

• Lead preparation and standardization of validation test reports and test plans
• Convert raw test data and engineering inputs into accurate, structured, and professional technical documentation
• Collaborate with validation and engineering teams to gather input, clarify requirements, and ensure technical accuracy
• Establish consistency in document structure, language, terminology, and quality across deliverables
• Help develop and refine future-state reports and plan templates
• Create or coordinate technical diagrams, set up illustrations, and procedural content as required
• Guide supporting writers and minimizing ramp-up time for the extended team
• Work within Auto OEM systems and workflows, including Jira, Hex, and other internal platforms

Required Qualifications

• Bachelor’s degree in engineering or a related technical discipline
• Proven experience in technical writing within engineering, validation, testing, or product development environments
• Strong ability to interpret engineering discussions, data sets, and validation outputs
• Experience developing test reports, validation documentation, test plans, procedures, and technical templates
• Demonstrated ability to lead technical documentation workstreams or coordinate multi-resource delivery
• Strong communication, documentation, and stakeholder management skills
• Must be able to work in a hybrid onsite U.S. model

Preferred Qualifications

• Experience in automotive, EV, systems engineering, or validation environments
• Familiarity with engineering data, test setups, and documentation workflows in hardware or vehicle programs
• Experience producing diagrams, process visuals, or setup illustrations as part of technical documentation

Senior Product Designer – Softgoods (Golf Bags & Luggage)

Ghost Golf | Irvine, California | Full-Time | On-Site

Ghost Golf is one of the fastest-growing premium brands in golf. We design high-performance golf bags, accessories, and apparel for golfers who demand exceptional quality, thoughtful functionality, and modern design.

As our brand continues to grow, we are making a significant investment in expanding our golf bag and travel product categories, including the development of a complete luggage ecosystem designed specifically for the modern golf traveler.

We are seeking an experienced Senior Product Designer – Softgoods to help lead the design and development of these products. This role will focus heavily on golf bags, travel bags, and luggage, and requires deep experience in softgoods design, materials, construction, and factory development.

The ideal candidate has experience designing and bringing complex bag products to market and understands the entire process from concept to manufacturing.

This position is based in Irvine, California and requires full-time, in-office work. Remote or hybrid arrangements are not available.

Role Overview

The Senior Product Designer will play a critical role in shaping the future of Ghost Golf’s golf bag and travel product lines.

This role involves improving existing products while designing entirely new categories of bags and travel gear. The position requires a strong balance of creative design, technical product development, and factory collaboration.

You will work closely with internal teams and manufacturing partners to ensure products are designed, developed, and produced at the highest level of quality and performance.

Essential Job Duties and Responsibilities

Design and develop premium golf bags, travel bags, and luggage systems that align with the Ghost Golf brand and product standards.

Responsibilities include:

• Designing new golf bags and improving existing bag products
• Leading the design and development of a complete luggage system for golf travel, including carry-on luggage, check-in luggage, duffels, backpacks, garment bags, and travel accessories
• Translating product concepts into technical drawings and production-ready tech packs
• Selecting and sourcing materials including fabrics, trims, hardware, zippers, and structural components
• Working directly with factories to review samples, refine construction methods, and solve development challenges
• Managing the sampling and prototype process through development and pre-production
• Ensuring designs meet requirements for functionality, durability, quality, and manufacturability
• Collaborating with product, sourcing, and leadership teams throughout the development process
• Researching new materials, technologies, and manufacturing techniques relevant to softgoods design
• Managing multiple product developments while maintaining development timelines

Minimum Requirements and Qualifications

A suitable background would include the following experience and qualifications:

• Minimum 7+ years of experience designing softgoods products
• Experience designing golf bags, travel bags, luggage, or similar technical bag products
• Degree from a recognized design school (Industrial Design, Product Design, Fashion Design, or related field)
• Proven ability to create detailed tech packs for manufacturing
• Strong understanding of softgoods construction, materials, and bag engineering
• Experience working directly with overseas factories and manufacturing partners
• Strong knowledge of fabrics, trims, hardware, and bag construction techniques
• Proficiency in Adobe Illustrator and standard product development tools
• Ability to manage multiple product developments simultaneously
• Strong communication and collaboration skills

Preferred Experience

• Direct experience designing golf bags
• Experience developing luggage systems or travel collections
• Experience working with premium materials and high-end products
• Experience working with Asian manufacturing partners

Candidates without golf industry experience may still be considered if they bring exceptional experience designing luggage or technical softgoods products.

To Be Successful in This Role

The ideal candidate demonstrates:

• Deep understanding of bag design and softgoods construction
• Strong attention to detail and product execution
• Ability to balance design vision, functionality, and manufacturability
• Comfort working directly with factories to refine designs
• Passion for building exceptional products and pushing design forward

Location

This role is based in Irvine, California.

This is a full-time, in-office position.

Remote or hybrid work arrangements are not available.

How to Apply

To be considered for this role, candidates must email their application materials directly.

Please send the following to:

Include:

• Resume

• Portfolio link or PDF showcasing softgoods design work

• Examples of bags, luggage, travel gear, or similar products you have designed

Email Subject Line: Senior Softgoods Designer Application – [Your Name]

Applications submitted through LinkedIn or other job platforms without emailing the required materials will not be reviewed.

Job Title: R&D Test Engineer

Location: Irvine, CA

Employment Type: Full-Time

Position Overview

We are seeking R&D Test Engineers to support the development and verification of innovative drug delivery and medical device products. The selected candidates will contribute to verification and validation activities, test method development, and product testing to ensure compliance with regulatory and internal quality standards.

This role involves working closely with cross-functional teams including R&D, Quality, Manufacturing, and Regulatory Affairs to support product development, verification strategies, and root cause investigations.

Key Responsibilities

• Assist in the development and testing of innovative drug delivery products.
• Define and execute verification strategies, including development of verification plans, protocols, records, and reports.
• Develop scientifically justified sample size strategies in compliance with internal and regulatory requirements.
• Design and execute engineering and verification test procedures.
• Prepare test protocols and documentation, maintain accurate laboratory notebooks, and present results to cross-functional teams.
• Analyze test data and provide technical insights and recommendations.
• Lead or support root cause investigations and implement issue resolutions.
• Define, develop, and validate test methods for product verification.
• Recommend design, process, or project improvements to enhance product performance and development efficiency.
• Ensure compliance with company policies, regulatory standards, and safety procedures.
• Review and evaluate design changes for technical and regulatory compliance.
• Conduct tests to determine physical and mechanical characteristics of materials for quality control, process control, and product development.
• Perform technical tasks according to quality and functional standards.

Required Qualifications

R&D Test Engineer

• Experience in R&D testing, product development, or verification within engineering environments.
• Strong experience in verification planning, protocol development, and testing execution.
• Demonstrated ability to lead root cause investigations and technical problem-solving.
• Experience working in regulated industries (medical devices preferred).
• Strong technical documentation and cross-functional communication skills.
• experience in engineering testing, product development, or laboratory environments.
• Basic knowledge of engineering test methods and verification processes.
• Ability to perform testing, data analysis, and documentation under supervision.
• Strong analytical and problem-solving skills.

Preferred Skills & Tools

Experience with the following tools and technologies is preferred:

Testing & Lab Equipment

• Zwick or Instron testing systems
• Flow measurement equipment
• Viscometers
• Climate chambers
• 3D printing technologies

Engineering & Data Tools

• SolidWorks
• Minitab
• Electronic Lab Notebook (ELN)

Project & Requirements Management

• Microsoft Project
• Laboratory Information Management Systems (LIMS) such as LinkUS
• Requirements and Risk Management tools such as DOORS or Cockpit

International Education Corporation is a leader in post-secondary education, and we are currently seeking an Employee Relations and Training Manager to join our Human Resources team. This is a 100% on-site role and works out of our corporate office in Irvine, CA.

Role Summary

The Employment Relations and Training Manager leads the programs that shape how employees and managers experience the organization. This role oversees employee relations, performance management, manager training, and new manager onboarding, ensuring leaders are equipped, supported, and aligned with company expectations. The ideal candidate is a trusted advisor who balances empathy with sound judgment and can build scalable people programs that strengthen culture and performance.

Key Responsibilities

Employee Relations

• Serve as the primary contact for employee relations matters, offering guidance, conflict resolution, and coaching to employees and managers.

• Conduct fair, timely investigations into workplace concerns, including harassment, discrimination, performance issues, and policy violations.

• Write clear, comprehensive investigation reports that document allegations, timelines, evidence, witness statements, findings, and recommended actions.

• Identify patterns and recommend proactive strategies to improve culture, engagement, and retention.

• Partner with the legal department as needed.

Training & Development / Performance Management

• Develop and deliver monthly manager training programs in areas such as communication, coaching, delegation, and conflict resolution.

• Create practical tools, guides, and resources that help managers navigate people related responsibilities.

• Evaluate training effectiveness and adjust programs based on feedback and evolving business needs.

• Partner with cross functional teams to build a consistent, scalable onboarding curriculum for new leaders.

• Monitor feedback from new managers and implement improvements to accelerate readiness and confidence in their roles.

• Lead design, execution, and continuous improvement of the company’s performance management processes. Coaching managers on goal setting, feedback, performance conversations, and development planning.

• Analyze performance trends and partner with leadership on talent planning and capability needs.

Other Duties

• Create, update, and maintain company-wide policies and procedures to support compliance, clarity, and operational consistency.

• Lead and support special projects that enhance HR programs, employee experience, and organizational effectiveness.

Qualifications

• 5+ years of experience in HR, People Operations, or a related field, with direct experience in employee relations and performance management.

• Excellent communication, conflict resolution, and interpersonal skills, demonstrating an ability to earn trust and work successfully on a broad spectrum of employee relations issues.

• Experience managing grievances and conducting investigations in a multi-site multi-state organization.

• Strong knowledge of employment laws and HR best practices.

• Experience designing and facilitating training programs.

• Proven ability to write clear, objective, and legally sound investigation reports.

• Thorough understanding of state and federal employment laws.

• High attention to detail and ability to manage multiple, competing priorities simultaneously.

• Ability to handle sensitive information with discretion and professionalism.

• Comfortable working in a fast-paced environment.

IEC is an employee-owned company and we offer an exciting, fast-paced and dynamic work environment. In addition, full-time colleagues have a variety of benefits available that includes Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits and much more.

If changing students’ lives is also important to you, and you have the qualifications reflected above, we would love to hear from you!

Our client is looking for a Business Analyst who can help bridge the gap between business goals and technology solutions. In this role, you'll take ownership of Salesforce system support and enhancement, working closely with cross-functional teams to ensure business needs are translated into actionable technical requirements. If you thrive in a fast-paced environment and enjoy solving problems that make systems more efficient, this could be a great fit.

• Location: Irvine, CA (Onsite 4 days a week)
• Long term contract
• No Visa Sponsorship Available for this role, We can not work corp to corp.

Responsibilities:

• Provide daily support and enhancements for Salesforce and integrated web systems, including troubleshooting, break-fix support, and minor updates
• Lead the full lifecycle of user requests—gathering requirements, conducting analysis, creating functional designs, and supporting testing and documentation
• Act as the go-to liaison between business users and technical teams, translating business needs into clear technical solutions
• Manage all phases of UAT, including test planning, training users, coordinating testing, and tracking outcomes
• Build dashboards and reports, maintain support tickets, and keep communication flowing with stakeholders at all levels

We are looking for:

• 3+ years of experience as a Business Analyst working with CRM platforms -Salesforce.
• Strong communication skills and the ability to lead meetings, write clear documentation, and interface with both technical and non-technical audiences
• Experience designing process flows and wireframes or mockups to support solution design
• Ability to manage service desk tickets and triage user issues effectively and efficiently
• Salesforce certifications are a plus, especially in Sales or Experience Cloud
• Excellent communication skills

This is what you’ll do:

• Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions
• Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces
• Follow the standards and policies defined for the AV services, conference rooms, Zoom/Google services, and running live corporate meetings
• Design, administer, and manage a scalable enterprise-level AV platform based on the business requirements
• Lead testing practices to ensure AV changes/upgrades don’t negatively impact key business applications or user experience.
• Document the deployment, troubleshooting, and operational processes required to build and operate our AV solutions
• Develop custom configurations and/or software solutions around AV services as necessary
• Provide the last line of defense for AV support within IT
• Act as a Subject Matter Expert (SME) for Zoom/Google rooms, Cisco telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure
• Drive initiatives to continuously improve our end-users’ experience based on user feedback and monitoring data
• Manage enterprise AV platform and leverage your scripting skills to automate activities
• Develop positive relationships with the business and other functions involved in downstream technical processes
• Collaborate with cross functional IT teams
• Look to improve all aspects of the AV services continually

This is what you’ll need:

• At least 5-8 years (or relative) in the AV Design Engineer role with experience working in IT Administration
• Bachelor’s and/or CTS-D is preferred for this position
• High proficiency with Autodesk AutoCAD, ACC, BIM360, Blubeam Revu, and general architectural design processes, standards, and collaboration platforms
• High proficiency with acoustic modeling software like EASE Focus and Address, QSC and Harman/JBL Pro line of products
• High proficiency building functional diagrams, documenting detailed scope of work and bill of materials for AV projects
• Experience with DSP and custom control interface design and configuration
• Experience with AV networking and Cisco switches
• Experience managing vendors of various trades and collaborating within cross functional teams
• Experience with: Zoom configuration and management, Microsoft O365 integrations, On-Prem/Cloud telephony system, MS Teams, Mac, and Level 3 escalation support and troubleshooting.
• Support Knowledge with the following technologies: Neat, Polycom, Q-Sys, Harman, Biamp, and Crestron
• Ability to identify, scope, and recommend improvements in the AV spaces
• Tech Savvy – Ability and passion for learning new technology and tools
• Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
• Ability to communicate at all levels within the organization – Business Stakeholders, Senior Managers, and C-Level Execs
• Prioritization Skills – The ability to analyze support requests and prioritize them based on impact.
• Discipline – The discipline to actively manage AV tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication. Motivated and driven to tackle daily assignment and build efficient workflows around them
• A Teacher – Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the way

The Customer Service Manager is responsible for overseeing daily customer support operations and leading a team of Customer Service Specialist for Layn USA. This role ensures high-quality service delivery, resolves escalated customer issues, and drives improvements in customer satisfaction, operational efficiency, and team performance. The Customer Service Manager provides leadership, coaching, and strategic direction to maintain a high-performing customer support team.

I. Specific Tasks, Duties and Responsibilities:

• Ensure prompt and professional resolution of customer inquiries and complaints.
• Manage complex or escalated customer issues and provide appropriate resolutions.
• Develop and maintain customer service policies, procedures, and best practices.
• Identify operational inefficiencies and implement process improvements.
• Collaborate with other departments to resolve recurring customer issues.
• Coordinate shipment of customer samples and ensure proper documentation and tracking.
• Oversee daily customer service operations across phone, email, chat, and other channels.
• Work with the operations and warehouse teams to maintain visibility of sample inventory and finished goods availability.
• Track sample requests and follow-ups through Zoho to support the commercial team’s sales activities.
• Provide ongoing coaching and professional development opportunities for team members.
• Ensure staff are knowledgeable about company products, services, and policies.
• Implement training programs to improve service quality.
• Supervise, coach, and mentor a team of customer service representatives.
• Conduct hiring, onboarding, and ongoing training for new and existing staff.
• Set performance goals and conduct regular performance evaluations.
• Foster a positive, collaborative team environment.

III. Essential Skills and Experience:

• A preferred qualification is an Associate’s Degree in Business, Management, Communications, or a related field.
• Experience in the Ingredient or Food Science Industry is a plus.
• 3–5+ years of experience in customer service, with at least 2 years in a supervisory or management role.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Experience with CRM platforms and customer support software a plus
• Ability to make informed operational decisions.

IV. Dimensions of Position:

Scope of Responsibility

Direct Reports: up to 6

V. Physical Requirements and Safety Considerations of the Position:

Essential Physical Job Requirements:

• Ability to sit for extended periods while working at a computer or workstation.
• Ability to use a computer, keyboard, mouse, and telephone for prolonged periods.
• Ability to communicate clearly and effectively with customers and team members in person, by phone, and through electronic communication.
• Ability to occasionally move throughout the office to support team members or attend meetings.
• Ability to read and interpret information on computer screens and written documents.
• Ability to occasionally lift or move office materials up to approximately 10–15 pounds (e.g., files, office supplies, or equipment).
• Ability to maintain focus and attention in a fast-paced customer service environment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance