Jobs in Miami Beach Fl Flexible

Senior Clinical Research Coordinator Opportunity in Miami, FL (33155)

Position Summary

The Clinical Research Coordinator plays an integral role in supporting the day-to-day operations of clinical trials at the investigator site. This position is responsible for planning, coordinating, and executing clinical studies in compliance with study protocols, contracted scope of work, ICH/GCP guidelines, sponsor and CRO requirements, and applicable local regulations.

Duties/Responsibilities

• Coordinate study startup activities, including site selection visits, source documentation setup, recruitment planning, and site preparation.
• Lead weekly site meetings and collaborate with site leadership to address facility and operational needs.
• Manage investigator signature processes and support subject recruitment, enrollment, and contingency planning.
• Monitor and track screening, enrollment, and study milestones, identifying barriers and implementing solutions.
• Partner with recruitment teams to improve enrollment for difficult-to-fill studies.
• Ensure timely and accurate data entry in EDC and clinical trial management systems, addressing discrepancies as needed.
• Participate in study initiation, monitoring, and close-out visits, including reviewing monitor reports and following up on action items.
• Conduct quality checks on subject visits and collaborate with compliance teams to address issues.
• Work with source documentation staff to ensure readiness for patient visits.
• Provide training, mentorship, and troubleshooting support to site staff; assist with onboarding new employees and evaluating training progress.
• Act as a liaison between site operations, financial teams, and leadership to improve workflows and communication.
• Develop and maintain strong investigator and sponsor relationships while providing progress updates.
• Participate in staff evaluations, candidate interviews, and employee development activities.
• Deliver presentations at training events and contribute to external collaborations for specialized study protocols.
• Support SOP development, special projects, business development initiatives, and team-building activities.
• Perform other duties as assigned.

Required Skills/Abilities

• Strong knowledge of medical terminology, ICH/GCP, and regulatory requirements.
• Excellent interpersonal, communication, and organizational skills.
• Proficiency with Microsoft Office, including Excel.
• Bilingual in English and Spanish, with strong written and verbal skills.
• Ability to work independently and collaboratively within a team.
• Strong problem-solving skills with the ability to maintain confidentiality and build effective working relationships.

Education/Experience

• Bachelor's Degree Required
• Minimum 4+ years of clinical research coordinator experience, preferably with industry-sponsored trials.

Additional Details

• Location: Miami, FL (33155)
• Position: Senior Clinical Research Coordinator
• Employment: ~6 month (1,040 Hours) contracted probationary period into direct hire / permanent position
• Hours: Monday-Friday; 8:30AM-5PM; Onsite 5 Days a Week
• Pay Range: $66,000-$89,000 Annual Salary (Dependent on background and years of experience)
• Requirements: 4+ Years of Clinical Research Coordinating Experience; Bachelor's Degree Required

Stadium Operations Manager – FIFA World Cup 2026™

Apply to Career Group Events to be considered for Stadium Operations Manager positions with Fanatics for the FIFA World Cup 2026™.

Stadium Operations Managers play a critical leadership role in delivering Fanatics’ on-site retail experience. You’ll oversee day-to-day retail operations, manage teams, coordinate logistics, and ensure merchandise locations are executed efficiently while delivering an exceptional fan experience.

How You’ll Make an Impact

• Lead and oversee on-site retail operations, including set-up, event days, and breakdown
• Supervise, support, and motivate Retail Event Operations Associates
• Ensure outstanding customer service and represent the Fanatics brand with professionalism
• Coordinate merchandise flow, inventory organization, and replenishment
• Oversee POS operations, cash handling, and adherence to Fanatics policies
• Support truck load-in/load-out and overall logistics execution
• Maintain clean, organized, and fully stocked retail environments
• Assist with inventory counts, audits, and issue resolution
• Serve as a point of contact for onsite Retail Event Leadership
• Troubleshoot operational challenges in fast-paced, high-volume environments
• Create a positive, energetic, and team-focused work environment

What You Bring

• Prior experience in retail operations, event operations, or venue management preferred
• Previous leadership or supervisory experience strongly preferred
• Strong customer service mindset with the ability to lead by example
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities and make decisions under pressure
• Comfortable using POS systems and handling cash controls
• Reliable, punctual, and able to maintain consistent attendance
• Comfortable working long hours in fast-paced, high-energy event settings

What’s Required

• Professional, confident, and positive leadership presence
• Ability to quickly learn product knowledge and operational processes
• Strong organizational skills and attention to detail
• Willingness to step in hands-on and support the team as needed
• Dependable and committed throughout the assignment duration

Location: East Coast (Miami – Wynwood office)

Company: Bio Minerals Corp. dba Biosil

About Biosil

Biosil is a clinically backed beauty supplement brand trusted for over 30 years to visibly support hair, skin, and nail health from within. Powered by our patented ingredient ch-OSA®, Biosil is a cult favorite in the wellness space.

We are entering a new phase of DTC growth in the U.S. and are bringing paid media fully in-house. This role is critical to scaling our Ecommerce channel profitably and building a high-performing acquisition engine.

The Role

We are hiring an experienced ads media buyer to take full ownership of paid acquisition across TikTok, Meta, and Google.

This is not a maintenance role. We are looking for someone who understands platform innovation, creative testing velocity, performance analysis, and how to build a scalable and profitable DTC media machine.

You will report directly to the Ecommerce Manager and collaborate closely with our graphic designer. You are expected to take ownership of performance insights, develop structured testing roadmaps, stay ahead of platform updates, and guide the overall paid media strategy.

Your mission: drive new customer acquisition while maintaining healthy, scalable ROAS.

Key Responsibilities

Paid Media Ownership

• Own and scale paid acquisition across TikTok, Meta, and Google
• Develop and execute full-funnel strategies (TOF, MOF, BOF)
• Build structured testing frameworks for creatives, audiences, and offers
• Continuously optimize toward efficient CAC and strong ROAS
• Identify scale opportunities while protecting profitability
• Monitor competitor media activity and adapt strategy accordingly

TikTok Expertise

• Deep understanding of TikTok Ads Manager and algorithm mechanics
• Experience scaling TikTok in a DTC ecommerce environment
• Strong knowledge of creative formats, hooks, UGC trends, Spark Ads, and native storytelling
• Ability to translate performance data into clear creative direction

Data & Performance Analysis

• Monitor and report on ROAS, MER, CPA, CVR, AOV, LTV signals, add-to-cart, and funnel performance
• Clearly identify what is working, what is not, and define a structured path forward
• Proactively present optimization plans and scaling recommendations
• Stay ahead of platform updates, new campaign types, and beta features

Creative Performance Feedback

• Analyze winning and losing creatives
• Provide structured feedback to the Ecommerce Manager and designer
• Propose new angles, formats, hooks, and testing hypotheses
• Help push the brand forward through data-driven creative iteration

About You

• 3+ years of hands-on media buying experience
• Proven success scaling TikTok Ads for DTC ecommerce (required)
• Strong experience with Meta Ads and Google Ads
• Strong analytical mindset with deep understanding of ecommerce KPIs (ROAS, MER, CAC, CVR, LTV)
• Comfortable translating performance data into structured creative testing roadmaps
• Experience in beauty or supplements is a plus
• Knowledge of Generative Engine Optimization (GEO), AI-search discoverability, and emerging AI-driven traffic channels is a strong plus
• Proactive, ownership-driven, and performance-focused

What We Offer

• Key in-house role in a growing DTC brand
• Direct impact on revenue and growth strategy
• Collaborative but performance-driven environment
• Miami office in Wynwood

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience to:

Akerman LLP seeks an Associate in Florida with 2 to 4 years of labor and employment defense experience to join its expanding national labor and employment practice. Employment counseling and litigation experience (before federal & state courts and government agencies) is required, together with excellent legal research, writing and analytical skills. The ideal candidate should have experience with counseling employers regarding labor and employment law issues, conducting witness interviews and investigations, drafting position statements, preparing employee handbooks and policies, drafting employment agreements and separation agreements, and supporting employment-related litigation. South Florida, Orlando, or Tampa office location flexible. Must possess a Juris Doctor degree from an ABA accredited law school and be a member of The Florida Bar.

About the Firm

Founded in 1920, Akerman is recognized as one of the country’s premier law firms, with more than 700 lawyers in 25 offices throughout the United States. To learn more about our firm, please visit us at Recognitions

• Top 100 U.S. Law Firms (The American Lawyer)
• Among the Most Innovative Law Firms (Financial Times)
• Ranked among 100 Most Prestigious U.S. Law Firms (Vault)
• Ranked among the Top Large Law Firms for Diversity (Law360)
• Ranked among the Top 30 Large Law Firms for Gender Equity (Law360)

Equal Employment Opportunity Policy

We are committed to providing a supportive and inclusive environment where all individuals can reach their full potential, no matter their race, color, sex, religion, national origin, age, disability, marital status, gender identity/expression, sexual orientation or genetic makeup.

Note to Search Firms

Akerman LLP will not accept unsolicited resumes or other unsolicited candidate information from Search Firms. Submissions will only be considered when a fully executed fee agreement is in place. Search firms should contact for additional information.

Becoming a Marine Judge Advocate presents a unique opportunity to practice law across diverse legal portfolios in the course of a career, gain criminal litigation experience from the start, and lead a team always. Very few lawyers in the private sector get exposure to such variety and hands-on experience in such a short time. Even fewer earn the right to do so as an officer in the United States Marine Corps.

Legal practice in the Marine Corps is both distinct and similar to civilian practice. Its practitioners are known as judge advocates and are licensed attorneys in good standing with their respective state bars. Upon completion of basic officer training and graduation from the Naval Justice School, judge advocates become certified under Article 42(a) of the Uniform Code of Military Justice to represent the United States, as well as individual Marines, Sailors, and civilians in legal matters.

The work of judge advocates may also involve advising commanding officers, overseeing criminal/administrative investigations, and practicing in other areas of law, including but not limited to: civil litigation, tort claims, labor law, environmental law, operational law, cyber law, and international law. In addition, judge advocates have the opportunity throughout their career to receive advanced training and experience in all facets of law and leadership.

Marine judge advocates provide timely and effective legal advice and support to commanders, Marines, Sailors, and their families to promote the readiness of the force and contribute to Marine Corps mission accomplishment.

Here are some of the advantages and opportunities of service as a Marine judge advocate:

• Courtroom Experience: immediate and substantive, no having to “do your time,” opportunities at both the trial and appellate level with later opportunities to screen to become a Military Judge.

• Criminal Litigation: you can spend time on both sides of the aisle as a Trial Counsel (prosecutor) or Defense Counsel, cases will range from misdemeanor to felony level and will often require substantive work with law enforcement (NCIS, CID, local/state/federal police investigators) and expert witnesses.

• Leadership: Trial and Defense Counsel work closely with enlisted legal support personnel; after some time and experience judge advocates may act or serve as supervisors to more junior counsel.

• Deployments: provide legal advice and support to commanders and deployed Marines, including rules of engagement, law of war, detention operations, investigations, fiscal law, claims, and military justice.

• Diverse Legal Portfolios: get exposure to civil law, including legal assistance (estate planning, family law, tax matters); tort claims (represent interests of the U.S. in tort issues such as Federal Tort Claims Act/Military Claims Act); labor law (arbitration and equal opportunity); and contract law (legal review of multi-billion dollar contracts of military technologies and supplies).

In addition, judge advocates will have access to opportunities for continuing legal education (including LL.M.s), professional military education, special military training (annual rifle/pistol, etc.), and more. With the advancement of your legal practice and education, you will have a chance to lead others (command, train, teach).

To apply, you must meet the below criteria:

• Be a U.S. Citizen

• Be physically active and meet Marine Corps fitness requirements

• Preferred LSAT of at least 150 and previous SAT score of 1000 (math and verbal combined) or ACT composite score of 22.**Both scores can be waived for exceptional applicants

Digital Analytics Manager (Hybrid)

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Analytics Manager on our Scientific Publication team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

This role applies digital analytics to JAMA Network's social
media and communications strategy, independently managing complex tasks and
workflows, and delivering insights that enhance engagement and visibility. This
role drives innovation by proposing and implementing new approaches, and by
researching and recommending emerging analytics tools that align with JAMA Network's business goals. The role is responsible for
delivering quantifiable impact, improving operational efficiency, and
continuously optimizing audience engagement.

RESPONSIBILITIES:

• Apply analytics and data intelligence approaches to identify predictive insights and trend forecasts that inform content planning, audience targeting, and continuous performance optimization.
• Propose and implement innovative methods, including AI tools, automation, and advanced dashboards, to enhance social media workflows, operational efficiency, and content lifecycle management.
• Document and maintain scalable workflows, automation protocols, and system integrations to support long-term growth.
• Research, evaluate, and recommend new platforms or tools to ensure JAMA and the JAMA Network remain at the forefront of data-driven communications.
• Translate analytics findings into actionable recommendations for posting cadence, platform usage, and engagement tactics.
• Partner with the digital analytics team to monitor, analyze, and report on social media and news media performance across all key platforms.
• Conduct competitive benchmarking and social listening to identify emerging opportunities and inform proactive content and global engagement strategies.

• Partner with the Manager in scheduling and distributing editorial content across JAMA Network's social media platforms, aligning with audience behavior and engagement trends.
• Design and produce compelling, high-quality social media content, ensuring consistency with brand identity and audience expectations.
• Continuously monitor emerging social media platforms, tools, and trends, both domestically and internationally, to proactively identify opportunities for innovation and audience expansion.

• Collaborate with the communications team to amplify global earned media coverage of JAMA Network journals across digital platforms, including integration into content calendars.
• Monitor media coverage and sentiment using digital monitoring tools and compile regular reports to assess reach, tone, and impact.
• Track and analyze media engagement metrics to evaluate campaign effectiveness and inform future outreach efforts.
• Leverage intelligence insights to identify emerging trends and international developments that may influence public perception, media narratives, or communications planning.

REQUIREMENTS:

1. Bachelor's degree required.

2. 5+ years of experience in social media, marketing, or communications, with strong knowledge of platform best practices.

3. 3+ years of experience in applying data analytics to communication work, including working knowledge of SQL (relational databases, Pivot Tables), and experience with dashboard development (e.g., GA4, Looker Studio, Tableau).

4. 2+ years of hands-on experience with automation tools and workflows, with the ability to support implementation of AI-driven solutions.

5. Strong analytical and problem-solving skills, with the ability to manage complex tasks, prioritize effectively, and continuously optimize processes.

6. Proven ability to translate data into actionable recommendations for communication planning.

7. Excellent written and verbal communication, combined with strong teamwork skills, for effective cross-functional collaboration.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $85,680.00 - $113,526.00. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Must be located within one hour of Pottstown, PA.

Are you stuck in your mundane Job with no growth opportunity? Are you looking to blend hard work and FUN?

Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 10 consecutive years. See how your career can grow when you start working with Diamond Credit Union.

Position Summary:

Member Advocate - Member Experience Center-Call handles member requests and provides exceptional member service, using product knowledge to recognize cross sell opportunities and refer to appropriate credit union specialists.

Supervisory Responsibilities:

No direct reports.

Essential Functions:

• Effectively handle incoming calls, making sure all calls are answered within 2 rings, while ensuring established average speed of answer performance and abandon rate standards are met.
• Assist members with general inquiries, account management, routine account-related requests such as: account reconciliation, evaluation and explanation of products, service fee and overdraft charges, up to and including fee refunds, transfer of funds, stop payment requests, debit cards (i.e.: usage, limits and dispute processing), credit card and loan payment processing, account maintenance changes (i.e.: name/address, phone, etc.) check reorders and interaction with internal support departments and 3rd parties.

Required Skills / Abilities:

• Demonstrated dedication to positive, member-focused service.
• Good interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner.
• Good organizational skills and attention to detail.
• Ability to work through member situations and provide effective and accurate resolutions.
• Good technical skills and ability to work with multiple systems.
• Ability to be available at 8:00am M-Sat.
• Available to work until 5:00pm M-W, 7:00pm Th, 6:00pm Fri, and 1:00pm Sat on a rotational basis.

Education / Experience:

• High school diploma or equivalent.
• Two plus years of customer service experience, preferably within a financial institution.

Diamond Credit Union complies with all laws related to equal employment opportunity. It is the policy of the Credit Union to not discriminate against any employee or applicant because of sex (including gender identity, gender expression, sexual orientation, pregnancy, and pregnancy related decisions). Diamond Credit Union will not engage in any discriminatory employment practices based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, or any other characteristics protected by law.

Open date: October 2, 2025

Next review date: Thursday, Mar 12, 2026 at 11:59pm (Pacific Time)

Apply by this date to ensure full consideration by the committee.

Final date: Thursday, Oct 1, 2026 at 11:59pm (Pacific Time)

Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.

UC Berkeley Extension (UNEX), the continuing education branch of the University of California, Berkeley, has been building bridges between UC Berkeley and the public since 1891. UNEX serves the professional and continuing education goals of thousands of people each year and plays an essential part of the University mission to: extend the research and scholarship of UC Berkeley to a global community; increase access to higher education for non-traditional, online, and international students; and improve the workforce. UC Berkeley Extension is a part of the division under the leadership of the Dean of Extended Education that also includes Berkeley Summer Sessions, Berkeley Study Abroad, and Osher Lifelong Learning Institute.

UC Berkeley Extension invites applications for a pool of qualified, dynamic instructors with a commitment to undergraduate, professional, and continuing education in Business and Management to teach one or more online courses each year.

Courses are offered online:

• 
  
• Online instruction is delivered asynchronously through our learning management system (Canvas) or through synchronous live lectures (Zoom).
  
• Most synchronous live online lecture courses are offered in the evening and on the weekend (U.S.A. Pacific Time).
  

We are seeking qualified applicants who possess current subject matter expertise and/or teaching knowledge in (but not limited to) the following course subjects. For program and course descriptions, please refer to the departmental links below.

• 
  
• Accounting
  
• Artificial Intelligence (AI)
  
• Business Analysis
  
• Corporate Finance
  
• Economics
  
• Human Resources
  
• Leadership and Management
  
• Marketing
  
• Personal Financial Planning
  
• Project Management
  
• Other Business Course Subjects (please specify on your Instructor Information Form)
  

The department seeks candidates who can support the success of all students through inclusive curriculum, classroom environment, and pedagogy. Specific duties and expectations will vary depending on the method of instruction including: Synchronous Live Online (Zoom) or Asynchronous Online (Fixed Date or Start Anytime).

• 
  
• For synchronous instruction (live online courses), duties include but are not limited to: syllabus development; assignment development; lesson planning for class meetings; preparing and submitting required texts and course materials; reviewing and updating Canvas course site; and delivering lectures, presentations, and learning activities for all required hours of instruction.
  
• For asynchronous instruction (fixed date or start anytime online courses), duties include but are not limited to: reviewing the syllabus and pre-populated online course content; learning and utilizing Canvas classroom management tools; and requesting any training needs from the Program Director or Department Director.
  
• For all instruction (regardless of course format) duties include but are not limited to: completing required trainings as mandated by the UC Presidential policies; responding to student questions and learning needs in a timely manner; grading student assignments and posting final student grades to the instructor portal in a timely manner; utilizing University-approved course support platforms including the Canvas Learning Management System, Zoom, Instructor Portal, Google Workspace, etc.; reviewing and following University and departmental policies, logistics, and other guidelines as published on the departmental Instructional Resource Site; and responding to other requests from the Program Director or Department Director in a timely manner.
  

Online Business Programs: academic-areas/business/#!?tab=programs&availability=all

Online Business Courses: academic-areas/business/#!?tab=courses

• 
  
• Bachelor's degree or equivalent international degree required.
  

• 
  
• 3 or more years of professional industry work experience since degree.
  
• 
  U.S.A. Residency and U.S.A. Work Authorization: All work must be performed in the United States, whether in person or online. For applicants who are not US citizens or permanent residents, a valid US work authorization is required for the duration of employment. Applicants should not expect the department to sponsor a work visa on their behalf.
  

• 
  
• Advanced degree in course subject preferred.
  
• 4 or more years of professional industry work experience since degree.
  
• Teaching, training, mentoring, or coaching experience in the course subject, within a U.S. corporate environment or at a U.S. college/university institution.
  
• Knowledge of federal and California state laws and regulations as applicable to the course subject.
  
• Experience in creating syllabi, learning objectives, lectures/presentations, learning activities, assignments, assessments, exams, and quizzes.
  
• Experience teaching and/or developing academic content for online courses.
  
• Ability to convey conceptual and complex ideas and information.
  
• Ability to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.
  
• Effective verbal/written communication and presentation skills (English).
  
• Ability to collaborate with colleagues and work within a team environment.
  
• Proficiency in (or willingness to learn) instructional and other technology, such as: Learning Management Systems (Canvas); lecture/presentation capture applications (Panopto); online video conferencing (Zoom); Microsoft Office (Word and PowerPoint); file sharing (Google drive or Dropbox); and Google Workspace tools (email, calendar, docs, sheets, slides, etc).
  

The following professional industry credentials are preferred for the following programs:

• 
  
• 
  Accounting: Certified Public Accountant (CPA)
  
• 
  Accounting (Fraud and Forensic Accounting): Certified Fraud Examiner (CFE) credential with the Association of Certified Fraud Examiners.
  
• 
  Personal Financial Planning: Certified Financial Planner (CFP) with the Certified Financial Planner Board of Standards, Inc.
  
• 
  Project Management: Project Management Professional (PMP), Project Risk Management Professional (PMI-RMP), or Agile Certified Practitioner (PMI-ACP) with the Project Management Institute (PMI)
  

• Curriculum Vitae or Resume - Your most recently updated C.V. or Resume.

  
  

• Instructor Information Form - Download the Instructor Information Form PDF to your computer desktop and open it using the Adobe Acrobat application. It is not recommended to use an internet PDF viewer or Google Docs to complete this form. Complete, save, and upload the PDF form to your AP Recruit application.

  
  

• 
  
• References are requested from candidates at the interviewing stage, and references are only contacted for finalists.
  

Help contact:

UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.

The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.

In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.

• 
  
• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
  
• UC Sexual Violence and Sexual Harassment Policy
  
• UC Anti-Discrimination Policy
  
• APM - 035: Affirmative Action and Nondiscrimination in Employment
  

Overview:

As a Product Owner in Affinity Solutions Technology (AST) you will lead a cross-functional agile team implementing technology solutions for Securian's Affinity Solutions and Securian Canada markets. AST teams demonstrate passion for delivering innovative solutions for clients, customers, and internal partners, driven by creative problem-solving skills, strong collaboration, and analytical abilities.

You need to be passionate about delivering business value through technology while remaining flexible to adapt to evolving and emerging needs. You will partner with stakeholders to define your team's strategy and roadmap, owning your team's prioritization and delivery. You will work closely with your team, other Product Owners, business stakeholders, engineering leaders, and technology partners to deliver solutions using a blend of methodologies.

Responsibilities include but not limited to:

• Partners with the business to build trust and translate operations, customer needs, and technology into impactful digital solutions-resolving trade-offs, managing risks and dependencies, creating and driving product roadmaps with a focus on measurable outcomes, and communicating transparently.

• Maintains a backlog to prioritize work/stories for the team by synthesizing all relevant data, research and any other available information.

• Engages stakeholders through ongoing collaboration to understand evolving customer needs, advocate for the business, and share insights with teams to drive alignment and optimal outcomes.

• Leverages emerging best practices and market trends to drive operational efficiencies and align technology strategies with business goals.

• Uses all available resources (e.g., analytics, reporting, surveys, ethnographic research, qualitative data, usability testing) to understand product performance and customer satisfaction.

• Effectively communicates product value through storytelling, connecting to business/customer impact and engages stakeholders in strategic decisions to optimize outcomes.

• Cross functional understanding of how their work integrates with other business workstreams and initiatives.

• Understands how to leverage team effectiveness metrics (e.g., velocity/cycle time) to drive value.

• Contributes to strategic product decisions by incorporating total cost of ownership and providing input into operating budget planning.

• Participates in governance meetings and communicates technical and business product status and progress with senior leaders.

• Creates product delivery commitments such as service level agreements and BCM plans to support resiliency requirements.

• Engages in product discovery efforts to identify strategic opportunities.

• Proactively develops and demonstrates advanced knowledge of and experience with the technical product(s) and is conversant in the product architecture to drive growth and improve customer experience.

• Directly responsible for implementation, configuration, and/or continuous improvement of a technical product based on value

• Anticipates and identifies new product opportunities to drive value. Provides input and leads the design of meaningful tests and learning opportunities.

• Ensures project delivery is in conformance with company methodologies and standards; leads and provides guidance for project management for initiatives, ensuring business objectives are met and business benefits are delivered.

Qualifications:

• Working knowledge of agile practices. Understands the fundamentals of iterative development, incremental delivery, backlog management, burndown metrics, velocity, and task definition.

• Leadership skills to gain credibility, garner respect, guide the creation of a self-organizing team, being assertive with business priorities and opposing viewpoints while adhering to agile concepts and principles.

• Ability to influence teams to deliver great customer experience without direct authority.

• Working knowledge of Product Management practices.

• Strong communication, facilitation, and interpersonal skills to engage agile team and stakeholders, facilitate discussions, negotiate, and resolve conflict.

• Strong analytical and critical-thinking skills, creative problem-solving skills, and attention to detail.

• Ability to work with minimal direction, flexibility to adapt to shifting priorities and schedules, handle multiple issues simultaneously, and manage stressful situations for self and team.

• Strong knowledge of technology and architectural principles to drive implementation of scalable, maintainable, and resilient solutions.

Preferred Qualifications:

• Proven track record as a Product Owner or individual contributor responsible for value and viability of technology solutions.

• Proven track record working in an agile environment while delivering results based on effective prioritization.

• Experience with stakeholder management and collaboration.

• Ability to quickly learn new domains and adapt to changing business needs.

• Knowledge of product and project and portfolio management best practices.

• Ability to communicate effectively with diverse audiences including executives, customers, and technical teams.

• Experience identifying critical emerging business needs and service challenges and ability to quickly and effectively shift/coordinate resources to deliver immediate impact.

• Proven ability to engage with both individual contributors and leaders of the highest levels in constructive and collaborative relationships.

• Demonstrated results of gaining credibility, gaining respect and building trust, guiding the creation of self-organizing teams and being assertive with business priorities and opposing viewpoints while adhering to agile concepts and principles.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

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• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.