Jobs in Lake Bluff, IL
330 positions found — Page 16
Job Title - Pharmacy Technician III
Location: North Chicago, IL – Onsite (M–F)
Duration: 6+ Months (potential extension)
Purpose:
Describe the primary goals, objectives or functions or outputs of this position.
The Pharmacy Technician position exists to support the pharmacist(s) in completing the duties associated with entering, processing, and managing drug therapy orders, interpreting and dispensing prescriptions, maintaining patient and pharmacy records and other professional activities. This position is also responsible for collaborating with and supporting the Lead(s) and Supervisor(s) in day to day activities, issue resolution, and completion of project tasks. This position should also be a subject matter expert in all pharmacy operations functional areas.
Responsibilities:
List up to 10 main responsibilities for the job. Include information about the accountability and scope.
•Assist the pharmacist with the practice of pharmacy in accordance with federal, state, and local regulations, HIPAA guidelines, corporate/departmental policies and procedures by accurately interpreting healthcare provider's prescription orders, entering into the core pharmacy system; notifying the physician of any incomplete or incorrect prescription information; effectively performing the physician outreach process when appropriate (within the legal limits of the pharmacy technician authority).
•Assist the pharmacist in obtaining accurate verbal orders for product replacement and obtain accurate missing prescription information from the healthcare provider. May manage the patient adherence process and schedule medication deliveries in accordance to Pharmacy Solutions guidelines.
•When needed, assist patients with treatment compliance by entering/updating current medications, allergies and medical conditions and triaging calls to Nursing and/or Pharmacists when necessary.
•Use internal and web tools to communicate with health insurance payors and providers to investigate benefits and transmit test claims (if applicable) to verify prescription coverage. •Identifies and recommends process/system improvements that increase efficiency and productivity of pharmacy operations functional areas and communication of ideas with supervisors.
•Interact professionally and efficiently with other internal and external teams to assure accurate provision of services to the patient.
•Identify and collaborate with all necessary personnel to determine objectives; support changing business priorities by executing or overseeing completion of specific tasks to support patients, products, or services provided by Pharmacy Solutions. Examples included but not limited to, handling inbound/outbound calls, prioritization of work, organize and perform testing as business requires, and other tasks as designated by management.
•If applicable, check the pharmacist voicemail .Additional responsibilities may be added as deemed necessary for the business management. Qualifications: List required and preferred qualifications (up to 10). Include education, skills and experience.
•High School Diploma or equivalent required.
•Individuals must be able to meet applicable Pharmacy Technician Licensure requirements no later than first day of employment (is able to apply on first day with pharmacy staff).
•Maintain current Illinois Certified Pharmacy Technician licensure and CE requirements, as necessary.
•A minimum of 3-5 years' experience within healthcare setting; familiarity with medical record handling/documentation; prescription data entry; high quality customer service and inter-professional communication.
•Must have a strong attention to detail, ability to make high-quality decisions and operate under general supervision.
•Must have the ability to communicate clearly and professionally with other healthcare professionals.
•Ability to express ideas clearly in written and oral communications preferred.
•Ability to complete individual tasks, have collaborative and cross-functional acumen, and have the ability to effectively manage time by adhering to deadlines required.
•Must have a flexible work schedule, ability to work between the hours of 7am and 7pm.
•Strong computer skills required including accurate data entry, including but not limited to Microsoft Word or Excel software applications.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
The Virtual Sales Representative (VSR) will be responsible for marketing and selling CARDAMYST via teleconference and/or telephone to targeted health care offices and providers, in close partnership with aligned field representatives. They will deliver impactful core selling messages and educational materials as part of their remote engagements, reinforcing in-person efforts and expanding overall reach. VSRs will need to be flexible regarding job responsibilities as they will include a variety of strategic tasks: amplifying call frequency with high-priority targets, triaging and qualifying targeted HCPs, supporting large geographic territories, and engaging aligned sales team micro-focus practitioners. The VSR will create positive, coordinated virtual selling interactions that drive awareness, adoption, and market growth for CARDAMYST. Additionally, they will possess excellent customer service skills and polished marketing and sales acumen to cultivate current office targets and develop new healthcare provider relationships within those offices. These skill sets will also be critical in educating on the clinical profile and first-in-class value of assigned products, addressing questions and concerns, and identifying signals of adoption. Furthermore, they will demonstrate the ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, and navigate pharmacy and insurance landscapes to support account needs.
EVERSANA Deployment Solutions offers our VSRs competitive hourly compensation, lucrative bonus potential, paid time off, company paid holidays, excellent training, employee development programs, a 401-k plan with employer match, and a comprehensive benefits package including medical, dental, and vision insurance, along with many additional valuable programs.
Essential Duties And Responsibilities
Our employees are tasked with delivering excellent business results through the efforts of their aligned field partners. These results are achieved by:
- Complete assigned product training at an advanced level, developing a comprehensive understanding of the disease state, assigned product features and benefits, core selling messages, and the clinical profile of a first-in-class therapy.
- Develop expertise in delivering core selling messaging in a virtual environment, reinforcing field strategy and tailoring discussions based on HCP interest level and engagement signals.
- Meet or exceed call expectations, quality engagement metrics, and sales attainment goals set forth by the Client.
- Maintain complete and timely CRM documentation of targeted customer interactions, including call attempts, product discussions, expressed level of interest, and literature requests.
- Develop business relationships with field team to maximize coverage of shared targets.
- Ensure high level of coordination, communication, and collaboration with field-based representative counterparts and field-based Regional Sales Manager. Ensuring that efforts are aligned and coordinated to provide a superior customer experience.
- Coordinate regularly with field-based counterparts to ensure seamless execution of customer interactions and scheduling as appropriate.
- Complete tasks and participate in projects as assigned by the field based Regional Sales Manager, as needed.
- Provide actionable insights and feedback to field partners and team leadership regarding account sentiment, adoption signals, and opportunities for increased engagement.
- Comply with all company, PDMA, compliance, and regulatory policies and guidelines.
- Work independently from a remote home office while collaborating cross-functionally in a coordinated territory model.
- Cultivate an assigned virtual territory in alignment with field strategy and be accountable for measurable business results and engagement outcomes.
- All other duties as assigned.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Bachelor's degree from an accredited college or university OR equivalent experience
- 1+ year of sales experience in an outbound Virtual/Tele-sales or field sales role in a healthcare or pharma field required
- Experience selling in the Cardiovascular space preferred
- Proficiency in Microsoft Office software, especially Word, Excel and Outlook required with the ability to learn new software as needed.
- Excellent communication & rapport building skills.
- Ability to articulate complex clinical data.
- Ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, pharmacy, and insurance landscapes.
- Aptitude and confidence to converse with physicians, as well as all levels of medical office staff.
- Stable internet connection adequate to support voice over VoIP calls and virtual calls platforms.
OUR CULTURAL BELIEFS
Patient Minded - I act with the patient’s best interest in mind.
Client Delight - I own every client experience and its impact on results.
Take Action - I am empowered and hold myself accountable.
Grow Talent - I own my development and invest in the development of others.
Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters - I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity - I create an environment of awareness and respect.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at /careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at
Follow us on LinkedIn | Twitter
Remote working/work at home options are available for this role.
Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.
Erie Family Health Centers, a top workplace in Chicago and suburbs, is looking for a valuable addition to our Pediatric team! The pediatrician provides comprehensive primary health care to health center patients in the prevention, diagnosis, and treatment of disease. Acts as primary health care provider within the scope of his/her primary care specialty (i.e., Family Practice, Pediatrics, Internal Medicine, OB/GYN).
At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.
Main Duties & Responsibilities
Provider comprehensive primary health care:
- Performs physical examinations on new and returned clients.
- Refers clients to specialists as necessary.
- Documents all patient care activities per Health Center medical records protocol.
- Participates in the call coverage rotation during hours when the center is closed.
- Participates in community and clinic education programs.
Qualifications
Skills and Knowledge
- M.D. or DO from an accredited institution.
- Licensed as a physician in Illinois
- Federal DEA license.
- Board certified or Board eligible in specialty.
- CPR certification.
- Bilingual preferred- Spanish
The Erie Advantage Pledge
WORKING TOGETHER FOR WHAT MATTERS MOST
Erie makes a pledge that all current and future employees can feel confident that:
- Our mission, vision, and values unite us.
- Our voices matter.
- We do things well.
- Our inclusive culture promotes balance and belonging.
- We find our career sweet spot at Erie.
Duration: 12 months contract
Work schedule:
• 1st Shift; 7am – 3:30pm, Monday-Friday.
Summary:
Collects environmental and utility samples for microbiological and chemical testing. Performs microbiological testing on water and swabs.
Description:
• Implements, maintains, and makes changes to create global solutions for a safe work environment and good manufacturing practices in accordance with procedural requirements.
• Maintains training certifications as needed for assigned job tasks and takes responsibility to add new training diversification to meet broader team objectives.
• Performs analytical or microbial test methods and changes as written to support product and material release with minimal error.
• Accepts responsibility for all data generated to support material release and to complete assigned tasks as committed.
• Independently troubleshoots and resolves analytical techniques and instrument issues.
• Interprets experimental data for conformance with product/material specifications.
• Understands and identifies laboratory techniques or instrumental performance in accordance with scientific principles.
• Proposes and implements experimental design to determine exception root cause.
• Demonstrates logical thought processes in order to determine possible contributors to exception events and initiates appropriate exception documents in accordance with procedural requirements.
• Can work in multiple laboratory functional areas as assigned and can effectively perform a multitude of laboratory techniques for which they are trained on with minimal error, while adjusting to unforeseen technical or logistical obstacles to accomplish assignments.
• Ability to work with general supervision but effectively manages their own time to multi-task based upon their completed training matrix.
• Participates and contributes to assigned teams to meet broader business objectives.
Minimum Qualifications:
• Bachelor’s Degree in Biology; Associate’s Degree with at least 2 years of lab experience; High School Diploma with at least 5 years of directly related laboratory experience.
Physical Requirements and Working Conditions:
• Incumbents in this class are subject to extended periods of sitting, standing, walking, lifting materials weighing up to 25 pounds, vision to monitor and moderate to loud noise levels. Work is performed in manufacturing and laboratory environments.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Shivangi
Email:
Internal Id: 26-03892
Our client is seeking a Communications Specialist to support a large, fast‑moving organization of approximately 200 team members. This individual will partner closely with leadership to deliver clear, engaging, and timely communications to both internal and external stakeholders.
This is a contract opportunity that is hybrid to Metawa, IL.
RESPONSIBILITIES:
- Develop and execute communication strategies for town halls, major project launches, and organizational updates.
- Create compelling content and visual assets for a variety of audiences and channels.
- Collaborate directly with senior leadership, including the Director and Vice President, to ensure messaging is aligned, consistent, and impactful.
- Maintain strong communication flow across a large team and support change‑management initiatives.
- Manage multiple priorities in a fast‑paced environment with high visibility.
QUALIFICATIONS:
- Strong background in corporate communications, internal communications, or related fields.
- Experience with the following tools preferred: Canva, PowerPoint, Figma, Photoshop, SharePoint (nice to have)
- Must submit examples of previous work (portfolio, samples, or links).
Pay range: 30-35/hr W2
Job ID:
R150436
Shift:
1st
Full/Part Time:
Full Time, M-F with some on-call coverage
Pay Range:
$57.85 – $86.80
Location:
Advocate Condell Medical Center – 801 S Milwaukee Ave, Libertyville, IL 60048
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Job Summary
Provides leadership, development, and oversight of the site’s Quality Management System and health outcomes. This individual collaborates with operational leaders to ensure that the highest level of quality of patient care is delivered through data analysis, performance improvement activities and initiatives, the Quality Management System, and compliance with regulatory requirements and accreditation agencies. This position serves as a key role in facilitating key quality and regulatory communication to the site executive leadership team and medical staff.
Major Responsibilities:
- Directs, organizes, and plans the site clinical and administrative functions of the ISO9001 Quality Management System, including Quality Management Oversight Committee, and its requirements.
- Responsible for monitoring performance improvement activity in accordance with system and site safety and health outcomes priorities.
- Provides leadership and oversight to external agency visits, including accreditation and certification surveys, state surveys, and other agency investigations.
- Serves as the hospital management representative and preparation agent for DNV and ISO surveys
- Responsible for management and oversight of the hospital physician and APC peer review program including the provision of data and case review for OPPE and FPPE related processes.
- Oversees the hospital contract management program, including maintenance of a hospital log and overall evaluation.
- Responsible for the hospital document management program, including policies, procedures, scope of service, and other key site documents.
- Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
- Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
- Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
Licensure, Registration and/or Certification Required:
- None Required.
Education Required:
- Bachelor’s degree in healthcare or related field.
Years of Experience:
- Typically requires 7 years’ experience in quality improvement. Includes 3 years’ experience in leadership role.
Knowledge, Skills & Abilities Required:
- Advanced knowledge of quality improvement methodologies (i.e. Lean, Six Sigma)
- Analytical and statistical skills
- Clinical knowledge of care processes
- Proficiency with MS Office
- Facilitation skills; excellent verbal and written communication skills
- Proficiency with change management
- Proficiency with project management
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Advocate Health Care is the largest health system in Illinois and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. One of the state’s largest private employers, the system serves patients across 11 hospital locations, including two children’s campuses, and more than 250 sites of care. Advocate Health Care, in addition to Aurora Health Care in Wisconsin and Atrium Health in the Carolinas, Georgia and Alabama, is now a part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
The Planet Group is seeking a CRM Campaign Operations Project Manager to join one of our well-known global pharmaceutical clients.
The CRM Campaign Operations Project Manager is responsible for a key franchise group (e.g., Oncology) and leads consumer brand team marketing initiatives, supporting cross-functional team members and agency partners to align and execute on email, SMS, and direct mail campaigns. This role will focus on tactical execution of the campaign roadmap through its entire lifecycle to increase performance and efficiency.
- Pay: $40-$43/hr depending on experience
- Duration: 12 mo to start (potential to extend / convert)
- Location: Hybrid (Tuesday–Thursday on-site), open to the following locations: Mettawa, IL, Irvine, CA, or Florham Park, NJ
CRM Campaign Operations Project Manager Responsibilities:
- Responsible for day-to-day management and oversight of medium-high complex brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with all stakeholders to ensure on-time, flawless execution of brand CRM programs.
- Learn the business for the respective therapeutic areas/brands.
- Effectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met.
- Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.
- Develop and maintain project documents, timelines, proofing checklists and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues.
- Partner with cross functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns.
- Document change requests, notify the team, and understand timeline implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year.
- Prepare quarterly campaign audits and campaign performance SLAs and review with CRM leadership.
- Identify any issues or concerns, the team has with cross functional and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary.
- Monitors campaign performance and proactively provide recommendations to drive an increase in engagement.
- Participate in the planning process with brands, internal cross functional teams, and their respective agency partners. Maintain check-ins with each team to track actual campaign activity and manage resources accordingly.
- Prepares well-organized, clear, and concise communications and sets clear expectations. Creates quarterly business reviews with brand and omnichannel leaders.
Leadership Competencies:
- Positive “all for one” approach to team deliverables and priorities.
- Builds strong relationships to enable higher performance.
- Learns, fast, grasps the “essence” and can change course quickly where indicated.
- Raises the bar and is never satisfied with the status quo.
- Creates a learning environment and open to suggestions.
- Embraces the ideas of others, nurtures innovation and manages innovation to reality.
CRM Campaign Operations Project Manager Qualifications:
- 3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience.
- Minimum of 3 years of hands-on work experience in client service, account or response management discipline.
- Digital marketing or interactive agency experience is a plus.
- Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.
- Excellent written, verbal, and interpersonal communication skills to effectively work with team members.
- Analytical ability to identify optimization opportunities and program related issues.
- Enthusiastic, solution-oriented attitude in accepting work/new challenges.
- Excellent knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and Outlook.
- Knowledge of current marketing automation and email delivery technologies, and familiarity with how the digital ecosystem is evolving.
- In-depth knowledge and experience with Salesforce Marketing Cloud or equivalent enterprise marketing automation platforms such as Adobe Marketo, Adobe Campaign, or Unica.
- Experience implementing CRM best practices.
- Proven track record of launching successful email campaigns and/or consumer programs.
- Bachelor’s degree in business or marketing or equivalent experience.
Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.
Erie Family Health Centers, a top workplace in Chicago and suburbs, is looking for a valuable addition to our Family Medicine team! Join our diverse and talented team providing full-scope Family Medicine Physician at Erie Family Health Centers. Erie is a visionary community health center providing high quality care to more than 80,000 diverse patients at 13 locations throughout Chicago and the northern suburbs. All Erie sites qualify for NHSC with a HPSA score of 19.
At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.
Main Duties & Responsibilities
- Improve health and well-being in diverse underserved communities.
- Provide ongoing comprehensive primary care to patients of all ages alongside an interdisciplinary health care team.
- Enjoy many opportunities for education, leadership, research, advocacy and career growth.
- Partner with hospitals close to our health centers to offer our patients imaging and specialty care regardless of their ability to pay.
Requirements
- MD or DO from accredited institution, licensed physician in Illinois.
- Federal DEA license, Illinois Physician's license.
- Board Eligible or Certified in Family Medicine.
- Interest in and comfort with working with diverse patient population.
- Bilingual preferred- Spanish.
Data generated will be submitted to the FDA for approval.
75% in the lab – working on assay and instruments of transfusion.
25% at their desk; working on documentation.
Identify at-risk/in distress customer relationships and initiate corrective action with compassion through attentiveness to human need and utilizing available tools and resources and timely escalation.
Identify and capture customer feedback and leverage opportunities to encourage and drive improvements in team behaviors.
Identify "Roadblocks" to quality customer service and recommend improvements.