Jobs in Ladera California

259 positions found — Page 10

Merchandiser
Salary not disclosed
San Clemente, CA 1 week ago

Merchandiser – FS x New Balance

Company Overview:

FutureStitch is a fully-vertical circular manufacturer that believes business should be a force for good. We are the creators behind some of the world’s most beloved sock and circular-knit products, including those for Stance, New Balance, the NBA, and MLB. What sets us apart is our relentless pursuit of innovation—from our lab at MIT to our Oceanside factory that employs second-chance hires, FutureStitch is recognized as one of the most advanced knitting manufacturers in the world.

In 2026, FutureStitch will launch a global base layer collection for New Balance and unveil a groundbreaking new brands: SECONDS

SECONDS is a regenerative design collective built on the power of second chances—for both people and the planet. We transform waste into feedstock through advanced recycling and circular manufacturing technologies, creating apparel and accessories that merge craftsmanship, performance, and sustainability. Our global network of creative directors from high fashion and visionary technologists collaborates across multiple categories to build systems of renewal—products that don’t just look good but do good, redefining how beauty and utility emerge from what was once discarded.

As we expand from high-quality socks into full apparel categories, we are looking for a Supply Chain Manager who thrives in dynamic, hands-on environments and shares our passion for excellence and purpose-driven product.


Position Summary

The Merchandiser will serve as the connective tissue between design, development, sales, and production—owning the strategic assortment plans, line architecture, and seasonal merchandising strategy for both FutureStitch’s partner programs and SECONDS apparel expansion.

This role ensures that our product lines are trend-right, consumer-driven, margin-positive, and operationally feasible across our global manufacturing footprint. As FutureStitch expands into cut-and-sew apparel, the Merchandiser will build the framework for category planning, SKU optimization, pricing architecture, and GTM readiness to support rapid, multi-category growth.

Key Responsibilities

  • Build seasonal line plans across socks and apparel, defining assortment architecture, category roles, and consumer-driven product strategies.
  • Collaborate with design to brief seasonal needs, guide creative direction, and ensure product concepts meet commercial, aesthetic, and margin goals.
  • Partner with development and sourcing to confirm feasibility, raw material choices, costing, and factory alignment across FutureStitch’s global manufacturing network.
  • Optimize SKU count, style/color/size efficiency, and product lifecycle planning to support margin health, inventory stability, and scalable manufacturing.
  • Build and manage wholesale and DTC pricing architecture, analyze costing, and identify opportunities to improve margins through design or sourcing adjustments.
  • Analyze sell-in, sell-through, and market trends to inform seasonal decisions, identify white-space opportunities, and refine category strategies.
  • Create merchandising tools including line sheets, merchandising decks, assortment summaries, and category performance dashboards.
  • Partner with marketing and sales on GTM strategy, ensuring product storytelling, positioning, and seasonal narratives are clear and consistent.
  • Maintain accurate product information across PLM systems, catalogs, digital assets, and sales tools.
  • Collaborate with operations to understand capacity, inventory, and supply chain constraints that influence merchandising decisions.
  • Support the SECONDS apparel expansion by defining category architecture and flow strategies across men’s, women’s, and unisex categories.

Experience and Skills

  • 2–5 years in merchandising, or line planning—preferably within apparel, accessories, or footwear.
  • Strong understanding of merchandising fundamentals: assortment architecture, category strategy, product lifecycle, and SKU planning.
  • Ability to synthesize consumer insights, brand direction, and operational constraints into compelling product strategies.
  • Experience collaborating closely with design, development, sourcing, and sales teams in a fast-paced product creation environment.
  • Strong financial acumen—comfortable with costing, pricing, margin analysis, and forecasting.
  • Data-fluent with experience building dashboards, analyzing sell-through data, and presenting insights to leadership.
  • Excellent communication skills with a strong sense of brand, storytelling, and product aesthetics.
  • Ability to thrive in dynamic, hands-on, entrepreneurial environments driven by purpose and innovation.
Not Specified
Vice President of Technology
Salary not disclosed
Lake Forest, CA 1 week ago

ABOUT ETHIKA:

Ethika is a leading lifestyle brand based in Lake Forest, CA. Since the inception of the brand, Ethika and its team have been determined to live life, innovate, and deliver quality products, while staying true to our biggest asset – our FAMILIE. The Ethika employees, friends, athletes, artists and customers are the core of the brand and the reason we exist.


POSITION SUMMARY:

The Vice President of Technology is responsible for overseeing Ethika’s day-to-day technology operations, digital platforms, infrastructure, and development initiatives. This role focuses on execution, system reliability, scalability, and continuous improvement of the company’s ecommerce and internal technology ecosystem.

The VP of Technology will lead the engineering and development teams, ensure stability across web and cloud environments, manage third-party integrations, and drive efficiency across digital systems that support revenue growth and operational performance. This individual reports directly to the CEO and works cross-functionally with Ecommerce, Operations, Finance, and Marketing teams.


RESPONSIBILITIES:

  • Oversee daily technology operations, ensuring uptime, performance, and system stability
  • Manage and mentor the internal development and infrastructure teams
  • Drive execution of website enhancements, feature rollouts, and system upgrades
  • Maintain and optimize ecommerce platform performance, speed, and scalability
  • Oversee server, cloud, and hosting environments to ensure security and reliability
  • Manage third-party integrations, APIs, and data flows between systems
  • Partner with ecommerce and operations teams to implement technical solutions that improve efficiency and customer experience
  • Establish development timelines, prioritize projects, and ensure on-time delivery
  • Monitor site analytics, performance metrics, and system logs to proactively resolve issues
  • Ensure compliance with data privacy, accessibility, and cybersecurity standards
  • Assist in evaluating and implementing new technologies to support company growth
  • Manage technology-related vendor relationships and contracts


QUALIFICATIONS:

We utilize the following in our tech stack. The ideal candidate will have strong hands-on experience in:

  • PHP
  • MongoDB
  • Vue & Vite
  • Git/GitHub
  • AWS / Cloud Infrastructure
  • API integrations and system architecture


EXPERIENCE:

• Front-end development: 8+ years (Required)

• Back-end development: 8+ years (Required)

• Experience leading engineering or development teams: 5+ years (Required)

• Experience supporting ecommerce platforms and high-traffic websites (Required)


COMPENSATION:

Salary Range: $150,000-$170,000

Not Specified
Primary Care Physician
🏢 Optum
Salary not disclosed
Laguna Hills, CA 1 week ago

Primary Care Physician – Laguna Hills & Laguna Woods, CA


Optum California is seeking full-time Primary Care Physicians to join our outpatient clinics in Laguna Hills and Laguna Woods. As a clinician-led organization, we are committed to supporting our physicians through collaboration, innovation, and a strong focus on high-quality, patient-centered care.


Located in the heart of South Orange County, Laguna Hills and Laguna Woods offer a desirable coastal-adjacent lifestyle with beautiful surroundings, well-established neighborhoods, and convenient access to beaches, hiking trails, and cultural attractions. These communities provide an excellent balance of professional fulfillment and quality of life, making them ideal locations to build a rewarding practice while enjoying everything Southern California has to offer.



Required Qualifications:

  • Doctor of Medicine (M.D.) or Doctor of Osteopathic (D.O.)
  • Completion of an accredited residency in Family Medicine or Internal Medicine
  • Board Certification in Family Medicine or Internal Medicine, or Board Eligible for medical residents
  • Active and unrestricted California Medical License or ability to obtain prior to start
  • Current California DEA certificate or ability to obtain prior to start
  • Current Basic Life Support (BLS) certification or ability to obtain prior to start
  • EMR Proficient


Position Highlights & Primary Responsibilities:

  • Monday – Friday / 8am – 5pm (no call, no weekends)
  • Manage patient care in an outpatient setting
  • Conduct consultations, follow-up appointments, well-checks, and schedule screenings
  • Comfortable seeing patients of all ages, primarily adults/seniors
  • Average Daily Patient Census: 18-20 patients
  • Appointment schedule: 40 min new patient, 20 min follow-up patient visits
  • Dedicated support staff of nurses and medical assistants


Compensation & Benefits Highlights:

  • Sign-on and relocation bonuses
  • Competitive base salary with performance incentives
  • Generous PTO, CME days, and 9 paid holidays
  • 401(k) with company match + stock purchase program
  • Comprehensive medical, dental, vision, life, and long-term disability coverage
  • Company-paid malpractice insurance
  • Paid License Renewals
  • Professional development and leadership opportunities
  • Holistic well‑being support through our wellness programs, offering mental health resources, fitness solutions, and tools that help you thrive.



We deliver patient-centered, evidence-based care through integrated teams. Our mission is to help people live healthier lives and improve the health system for all. OptumCare is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, gender identity, marital status, or genetic information. Drug-free workplace.

Not Specified
Primary Care Physician - Lifestyle Medicine
Salary not disclosed
San Clemente, CA 1 week ago

Hoag Compass, a physician-led precision lifestyle medicine and digital health program within Hoag Health, the top-ranked health system in Orange County, CA, is seeking a Primary Care/Lifestyle Medicine Physician to join our growing program in San Clemente, CA!


Hoag Compass is a membership-based primary care model designed for patients who want proactive, personalized, and evidence-based care focused on prevention, performance, and long-term health optimization. The program integrates advanced diagnostics, lifestyle medicine, longitudinal data tracking, health coaches, exercise physiologists, and coordinated specialty care within a high-touch clinical experience.


Compass offers both hybrid (in-person + virtual) and fully virtual pathways supported by internally developed digital tools and Epic integration. Physicians practice with a limited patient panel, allowing for deeper clinical engagement, prevention-focused strategy, and continuity across the care lifecycle.


This is a high-functioning, physician-led practice seeking a collaborative, clinically rigorous, and self-directed physician who thrives in evolving care models and values high-touch, relationship-based care.


Details:

  • Schedule: Full-Time, Monday – Friday
  • Location: San Clemente, CA
  • Setting: Outpatient, clinic with Telehealth integration
  • Focus: Primary Care/Lifestyle Medicine
  • Culture: Strong culture of collaboration and collegiality amongst providers and staff
  • Staff: Dedicated and seasoned support staff and administrative support
  • EMR: Epic


Duties:

  • Manage a limited patient panel across the full care lifecycle, including health baselining, risk stratification, preventive planning, acute and chronic care management, longitudinal optimization, and structured reassessment
  • Conduct in-office visits, telehealth visits, and asynchronous communication through secure digital platforms
  • Develop individualized, evidence-based care plans incorporating lifestyle medicine, appropriate pharmacotherapy, and advanced diagnostics when indicated
  • Lead and coordinate a multidisciplinary care team including registered dietitians, exercise physiologists, and health coaches
  • Partner with specialty services to ensure seamless integration between preventive and specialty care
  • Collaborate with digital health teams to refine workflows, optimize data capture, and ensure patient-centered and clinician-centered digital experience
  • Stay current on the latest trends and technologies in digital healthcare
  • Stay current on evolving evidence related to preventive, metabolic, and age-related risk optimization
  • Contribute to ongoing refinement of the Compass clinical model through data-informed feedback and collaborative program development

Hoag Compass providers also demonstrate:

  • A deep commitment to prevention, lifestyle medicine, and high-quality primary care
  • Clinical rigor and comfort interpreting advanced biomarkers within an evidence-based framework
  • A commitment to building care systems that support physician wellbeing, clinical excellence, and exceptional patient outcomes
  • Adaptability in high-growth, evolving clinical environments
  • Commitment to continuous professional growth in lifestyle medicine, population health, and digital care delivery
  • Ability to balance innovation with brand integrity and scientific discipline


Qualifications Required:

  • M.D. or D.O. Degree
  • Board Certified or Board Eligible in Family Medicine or Internal Medicine
  • Active CA Medical License or ability to obtain CA Medical License
  • Experience or strong interest in Lifestyle Medicine and prevention-focused care
  • Technologically proficient and comfortable practicing in a digitally integrated environment
  • Technologically savvy. Have an interest in leverage technology to support preventative care measures
  • Background in Preventative Precision Medicine and/or Lifestyle Medicine
  • Lifestyle Medicine Certification strongly preferred
  • Experience with a membership or subscription model is preferred.


Preferences:

  • Board Certification in Lifestyle Medicine (DipABLM) and/or Obesity Medicine (ABOM), or demonstrated commitment to pursuing certification
  • Experience in membership-based or concierge care models
  • Experience applying lifestyle medicine interventions across nutrition, exercise, sleep, stress, and behavioral health
  • Comfort interpreting advanced diagnostics, longitudinal biometrics, and digital health data within appropriate clinical contexts
  • Experience contributing to educational initiatives, workshops, webinars, or professional presentations aligned with preventive and lifestyle-based care


Compensation & Benefits:

  • Competitive Compensation Package: Base Salary plus Quality and Performance Bonuses
  • Reimbursement for Medical Staff application fees, Licensure fees, Board Certification Fees
  • Malpractice and Tail Coverage provided by Hoag Health
  • Comprehensive Benefits Package: Medical, Dental, Vision, Retirement Plan with employer match
  • Generous Paid Time Off Policy
  • Annual CME Allowance


Contact:

Steven Yi

Physician Consultant

Not Specified
Process Facilitator
Salary not disclosed
Aliso Viejo 1 week ago
Summary: Hybrid
* Please include Linkedin on your resume
* Support large-scale Finance Process Optimization initiatives Lead and facilitate optimization workshops Visually map end-to-end processes Enable stakeholders to identify areas of opportunity, redesign workflows, and accelerate execution across global teams Responsibilities: Lead and facilitate process mapping workshops in virtual, hybrid, and in-person formats Create and refine current-state process maps in company-approved process mapping systems Translate complex Finance processes into clear, actionable visual artifacts Drive stakeholder engagement, alignment, and decision-making during workshops Partner with process optimization leads, subject matter experts, and delivery teams to ensure execution-ready outputs Requirements: 8 years of experience in process improvement & optimization, or operational excellence roles Experience with BPMN is mandatory Proven experience facilitating process mapping workshops Strong virtual facilitation skills with global and senior audiences Hands-on experience with Microsoft Visio and Signavio Experience supporting Finance transformation initiatives Required Skills: Strong communication, stakeholder management, and process storytelling skills Preferred Skills: Lean Six Sigma Black Belt certification Experience in large-scale enterprise or operating model transformations Exposure to service design or operating model initiatives Exposure to Global Finance processes
Not Specified
DEVELOPER (SFDC)
🏢 Axelon Services Corporation
Salary not disclosed
Aliso Viejo 1 week ago
Pay: $50 per hour Summary: 3-7 years IT industry experience, with 2-3 years in development, implementation, administration, and configuration.

Experience in Vlocity/OmniStudio, LWC, and APEX.

Must have hands-on experience in Omnistudio in a minimum of 2 projects or at least one project with more than 10 months of experience.

Experience with Java/.Net is preferred but not mandatory.

Experience in the healthcare payer domain is a plus.

Responsibilities: Coordinate and get knowledge transition from USA-based Salesforce development teams.

Interact with IT/Business stakeholders.

Requirements: Developer Certification (Platform Dev 1) and AppBuilder Certification.

Advanced Developer Certification (DEV 501 or Platform Dev 2) is desirable.

Experience with production deployment using change-set/eclipse/ANT migration tool.

Required Skills: Experience in LWC, Omnistudio, and Lightning version, including Aura framework and integrations.

Strong experience with LWC, Integrations, Visualforce, Apex, Triggers, Eclipse IDE, SOQL, and JavaScript.

Knowledge of governor limits, coding best practices, and understanding the limitations of Apex coding.

Experience with Web services including SOAP, WSDL, REST, SSL standards, security models, and API client architecture.

Implementation knowledge of workflow rules, validation rules, approval processes, reports, and dashboards.

Experience using Apex Data Loader or other ETL tools like Informatica, Boomi, Cast Iron, or Mulesoft.

Experience with database development, SQL or PL/SQL, database schemas, and stored procedures.

Follow unit testing and test class best practices.

Knowledge of HTML/HTML5, CSS, XML, AJAX, Web-services, Google APIs, JQuery, or any other JavaScript framework.

Object-oriented programming experience in J2EE/.Net platforms.

Understanding of Salesforce Admin activities like user creation, role/profile setup, and security setup.

Preferred Skills: Advanced Admin (ADM301) or Consultant (Sales Cloud/Service Cloud) Certifications.
Not Specified
Human Resources Manager (Employee Relations Focus)
Salary not disclosed
Ladera Ranch, CA 1 week ago

Job Description: Regional HR Manager (Employee Relations Focus)

Job Title: Regional HR Manager (Employee Relations Focus)


Location: On-site in Ladera Ranch, CA 92694


Reports to: Director, Field Human Resources


Department: Human Resources


FLSA Status: Exempt


Job Purpose

The Regional HR Manager serves as a strategic HR partner to field leadership, delivering high-impact support across employee relations, compliance, leave management, and HR program execution. This role is critical to ensuring consistent application of HR policies and practices across ALKEME’s growing footprint. The Regional HR Manager will operate independently within their assigned region and will not have direct reports.


Key Responsibilities

1. Strategic HR Partnership

  • Serve as a trusted advisor to regional business leaders on HR matters including workforce planning, organizational changes, and talent development.
  • Align HR strategies with business goals to support growth, performance, and engagement.


2. Employee Relations & Investigations

  • Lead investigations into employee concerns, policy violations, and workplace conflicts.
  • Provide guidance on performance management, disciplinary actions, and terminations.
  • Ensure fair, consistent, and legally compliant resolution of employee issues.


  • 3. Leave Management & Compliance
  • Administer and track employee leaves (FMLA, ADA, state-specific programs) in coordination with centralized HR support.
  • Ensure compliance with federal, state, and local employment laws and internal policies.
  • Support audits and reporting requirements as needed.


4. HR Program Execution

  • Implement enterprise-wide HR initiatives such as performance reviews, engagement surveys, and training programs.
  • Support onboarding, offboarding, and employee lifecycle processes in partnership with HR Operations.
  • Promote ALKEME’s culture and values through field-level engagement and communication.


5. Organizational Support

  • Provide input on organizational structure, role design, and workforce transitions.
  • Partner with Talent Acquisition and HR Centers of Excellence to support hiring, retention, and development efforts.


Qualifications

Education & Experience

  • Bachelor’s degree in Human Resources, Business Administration, or related field.
  • 4+ years of progressive HR experience, preferably in a multi-site or field-based environment.
  • Strong background in employee relations, compliance, and HR operations.
  • Experience in the insurance industry is preferred, but not required.


Knowledge, Skills & Abilities

  • In-depth knowledge of employment law and HR best practices.
  • Strong interpersonal and communication skills with the ability to influence without authority.Ability to manage multiple priorities across a geographically dispersed workforce.
  • Proficiency in HRIS systems and case management tools.


Working Conditions

  • This role requires regular travel within the assigned region (up to 25%).
Not Specified
Executive Creative Director
Salary not disclosed
San Clemente, CA 1 week ago

Executive Creative Director – QSR + CPG Client | $100MM+ Portfolio

Reports to: VP, Brand & Creative

Department: Marketing

Location: Hybrid – San Clemente, CA


OVERVIEW

The Executive Creative Director defines and executes our client’s creative vision across Brand, CPG, and Restaurant business lines—translating brand strategy into cohesive creative systems, scalable toolkits, and high-impact campaigns that show up consistently across physical and digital environments.


The ECD ensures design excellence across packaging, franchise/restaurant assets, innovation launches, content, and seasonal brand activations. This role bridges creative craft with operational rigor—mentoring designers, elevating visual storytelling, and delivering a unified creative POV across paid, owned, earned, and retail channels.


The ideal candidate brings a foundation in lifestyle/food/restaurant/experiential categories and an agency-level creative bar, with the maturity to operate as a key in-house creative partner to Brand Marketing, Restaurant/Franchise, Innovation/CPG, Digital/Lifecycle, and Web teams.


KEY ACCOUNTABILITIES

Creative Vision, Systems & Identity

  • Execute the creative expression of the brand across CPG, Restaurant, digital, and experiential touchpoints.
  • Translate brand strategy, identity principles, and messaging platforms into scalable visual systems and guidelines.
  • Ensure unified creative across seasonal campaigns, packaging, and franchise asset kits.
  • Collaborate with VP Brand & Creative on evolution of brand narrative, visual language, and cultural relevance.
  • Uphold design excellence and consistency while fostering experimentation and innovation.


Campaigns, Content & Channel Execution

  • Lead creative for seasonal campaigns, innovation launches, and priority business initiatives.
  • Direct content development across paid/owned/earned channels—including social, paid media, CRM, lifecycle, and influencer content.
  • Oversee photo/video production and asset libraries to support omnichannel marketing and store/franchise needs.
  • Partner with Content & Digital Marketing to align creative with performance goals, editorial calendar, and media strategy.


Packaging, Innovation & CPG Integration

  • Collaborate with VP Brand & Creative and CPG/Innovation teams on packaging systems, formats, and refreshes.
  • Ensure packaging reflects category positioning, brand equities, and innovation architecture.
  • Maintain a systems-based approach to packaging updates—to avoid isolated redesigns and strengthen portfolio unity.
  • Support retailer, merchandising, and shopper needs through differentiated and shelf-impactful design.


Environmental, Restaurant & Franchise Creative

  • Own creative for franchise/restaurant brand assets, including menus, signage, merchandising, and in-store storytelling.
  • Develop creative toolkits and localization systems for multi-market and franchise scaling.
  • Partner with Restaurant teams on experiential elements, LTOs, and guest journey touchpoints.


Cross-Functional Partnership

  • Translate brand strategy into actionable briefs and design outputs that ladder to business outcomes.
  • Interface with Integrated Marketing, Digital/Lifecycle, Web, Retail/Franchise, Product/Innovation, and CPG partners.
  • Communicate the “why” behind creative decisions—linking brand expression to commercial value and performance metrics.
  • Support agency collaboration, content partners, and production vendors.


Creative Operations, Governance & Standards

  • Co-build creative governance systems, toolkits, and guidelines with VP Brand & Creative.
  • Establish review workflows, approvals, and creative QA to maintain consistency and reduce rework.
  • Manage internal and external creative resources and budgets, ensuring efficient production.
  • Support capability-building through processes, templates, and systems that enable scale as the brand expands into new markets.


Leadership & Team Development

  • Mentor, elevate, and coach the Creative Studio (Art, Design, Content).
  • Foster a culture of curiosity, accountability, craft, and collaboration.
  • Provide structured, actionable feedback that improves both final output and creative thinking.
  • Champion high creative standards that enhance brand equity and business impact.


ESSENTIAL QUALIFICATIONS

  • 12+ years creative leadership experience in agency, in-house, or hybrid creative environments.
  • Portfolio demonstrating excellence in food/restaurant, lifestyle, experiential, or CPG strongly preferred.
  • Experience directing integrated campaigns across digital, paid, OOH, experiential, retail, and packaging.
  • Demonstrated success working cross-functionally with Marketing, Innovation, Product, Retail/Franchise, and Digital teams.
  • Deep craft in both conceptual creative and systems-driven design.
  • Strong verbal and visual storytelling ability; comfortable presenting to senior leadership.
  • Proven ability to build teams, mentor talent, and manage production partners.
  • Bachelor’s degree in design/visual arts (or equivalent experience) preferred.
Not Specified
Customer Support Representative
🏢 PADI
Salary not disclosed

The Technical Customer Support Representative II provides intermediate-level technical support and customer assistance via phone, email, and chat. This role supports customers with product installation, configuration, troubleshooting, maintenance, and general product usage while delivering a high-quality customer experience.


The incumbent applies strong product knowledge, sound judgment, and problem-solving skills to resolve issues efficiently, escalate complex cases as needed, and support continuous product improvement. This position works under moderate supervision and has attained full proficiency within a defined area of responsibility.


This role supports the organization’s core objectives, including safe and responsible diver acquisition and retention, member growth, financial sustainability, and global alignment.


WHAT YOU WILL DO

(Other duties may be assigned)


Technical Support & Troubleshooting

  • Diagnose and identify root causes of customer-reported issues using internal systems, customer data, and collaboration with cross-functional teams.
  • Provide real-time troubleshooting support during customer interactions and submit service requests to Product & Technology teams when escalation is required.
  • Coordinate follow-up with customers when issues cannot be immediately resolved, setting clear expectations and timelines.
  • Educate customers on alternative solutions or workarounds while issues are under review.
  • Partner with Product teams to provide user SQA testing feedback in support of product and project development.

Customer Experience & Communication

  • Deliver a high-quality customer experience by actively listening, asking clarifying questions, and accurately assessing customer needs.
  • Build customer loyalty through timely and effective follow-up on service requests and issue resolution.
  • Monitor and communicate service request status using tools such as Zendesk and Salesforce.
  • Serve as an advocate for members and customers by escalating trends or recurring issues to senior team members or relevant departments as appropriate.
  • Respond to member and consumer inquiries related to eLearning, eCards, online accounts, application status, and related services.

Documentation & Workflow Management

  • Accurately document customer interactions, including inquiries, actions taken, and outcomes, in designated systems.
  • Manage assigned workflows, service queues, and membership or student accounts to meet established service levels.
  • Review, coordinate, and process service requests across all membership levels in a timely manner.
  • Provide daily reports on assigned processes and performance metrics, as directed.

Team & Department Support

  • Support departmental workload fluctuations, including ticket management, processing, filing, image verification, callouts, and email support.
  • Participate in training and continuous learning to maintain proficiency in tools, systems, and products.
  • Maintain strict confidentiality regarding sensitive customer and employee information.
  • Adhere to all company policies and procedures, including those outlined in the PADI Employee Handbook.


WHAT YOU WILL NEED TO BE SUCCESSFUL


Education and Experience


  • High school diploma or General Education Degree (GED) required.
  • Minimum 1 year of customer service and technical support experience, or an equivalent combination of education and experience.


Technical Knowledge & Skills


  • Demonstrated analytical skills to diagnose technical issues and determine appropriate resolutions.
  • Ability to clearly document technical issues, findings, and resolutions.
  • Proficiency in troubleshooting digital products, applications, and systems.
  • Working knowledge of Microsoft Office applications.
  • Experience using Zendesk and Salesforce preferred.


Language & Communication Skills


  • Ability to read, analyze, and interpret business documentation, technical procedures, and regulations.
  • Ability to draft reports, business correspondence, and procedural documentation.
  • Ability to communicate effectively with customers, managers, and cross-functional partners.
  • Fluency in a second language is a plus.


Reasoning Ability


  • Ability to apply common-sense understanding to carry out detailed instructions in written, oral, or diagram form.
  • Ability to solve practical problems and adapt to situations with limited standardization.
  • Ability to interpret and follow instructions in multiple formats.


Behavior Competencies


  • Demonstrates professionalism, accountability, and collaboration in support of team objectives.
  • Follows established procedures and accepts constructive feedback.
  • Interacts respectfully and effectively with coworkers and customers.
  • Contributes to a positive, inclusive, and productive team environment.


Other Skills and Abilities


  • Strong written and verbal communication skills.
  • Excellent organizational and time-management skills with the ability to prioritize tasks.
  • Detail-oriented with a high level of accuracy.
  • Professional phone presence and customer-focused demeanor.
  • Ability to multitask, adapt to change, and work effectively under pressure.
  • Strong interpersonal, negotiation, and conflict-resolution skills.
  • Demonstrated commitment to customer satisfaction and service excellence.
  • Typing proficiency of approximately 75 words per minute.
  • Cultural awareness and sensitivity when interacting with a diverse global customer base.


WHO WE ARE


Founded in 1966, PADI has spent nearly six decades shaping the future of scuba diving, consistently raising the bar for the industry we love. We know who we are as a company, yet we continually evolve, keeping our mission fresh, modern, and relevant. One thing that never changes is our commitment to being “The Way the World Learns to Dive.”


With over 30 million divers certified worldwide, more than any other scuba diving agency, we are proud to live our purpose every day: Seek Adventure, Save the Ocean.


We foster a work environment that values individual contributions while thriving on collaboration to achieve shared business objectives. Our leadership team supports a healthy work-life balance through flexible hours and comprehensive benefits.


If this role excites you and you meet the requirements above, we would love to get to know you! Learn more about us at note that PADI collects personal information relating to its candidates for employment to manage the recruitment process. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. To view PADI's Privacy Notice please go to

Not Specified
Assembler
Salary not disclosed
Lake Forest, CA 1 week ago

Job Title: Electro-Mechanical Assembler

Location: Lake Forest, CA

Pay Rate: $25/hr

Schedule: Monday-Friday


Required Skills & Experience


• Minimum of 5+ years as an electro-mechanical assembler

• Ability to operate a personal computer including using a Windows based operating system and related software

• Experienced with MRP and MES systems (Oracle, SAP, etc)

• Experienced in reading mechanical drawings/schematics


Nice to Have Skills & Experience


• IPC620 and IPC610 Certification strongly preferred, can be active or expired


Job Description


Essential Duties & Responsibilities:


• Work from layout drawings, point to point wire lists, and wiring schematics.

• Electro-mechanical assembly, some assemblies may require lifting of 25-50lbs to perform rework.

• Follow technical instructions and work instructions

• Adhere to all safety rules, use and ensure that workers use the required protective equipment.

• Analyze and Interpret schematics and BOMs

• Discerning quality of parts and materials used in production.

• Inventory parts and tools used in the assembling process.

• Perform Preventative Maintenance on rework equipment

• Analyze and Interpret schematics and BOMs

• Maintain 5S order and cleanliness in the assigned area at all times

• Work under direct, close supervision of the lead or supervisor

• All other duties as assigned

Not Specified
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